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Is PowWeb the host for you?
Last reviewed Apr 13, 2016
$ 4.18 / Month
I don't know what those othe folks have experienced but I've had only one problem with my support service between 2003 and 2013. In fact, if I think about my support questions before I "call" (I mostly use their Chat support,) my problems are usually taken care of on the first call. They're good about bumping things up to higher levels and the responses are handled quickly.
They're NEVER down the hosting is Unlimited everything and the rates are good. I've got no beefs at all with these people.
I have four sites of my own and manage 8 sites for clients.
I think I am using the Powweb from 2009 and it is the best host that I could find.
The support is profesional and I love it and I have now more than 75000 query each hour and I have more than 43 websites on it and I am very happy with the Powweb and its team.
Powweb, I love u.
PowWeb is a hosting provider nightmare. Seriously. I have had lots of websites for many years on numerous hosting providers, all have been ok. Except PowWeb.com.
Lots of downtime, slow servers, bad service and worst of all: PowWeb have even destroyed basic functions on my site. Twice! It is now week 2 and PowWeb still come up with lame excuses.
My site use a popular script that is in use on thousands of other sites and hosts. All are working. But not on PowWeb.
How do you explain that? And the customer service is horrible with PowWeb. Absolutely awful. This is all actually quite remarkable.
After becoming a customer i googled PowWeb. And guess what - tons of bad reviews on ALL hosting reviews websites. Unbelivable! If you even consider using PowWeb after reading this you should get your head examined. Seriously.
Terrible experience! I have had many hosts all over the world for many years - this is the worst - by far. Cheap, sure - but if you are looking for uptime - choose somebody else - anybody. Support is terrible, sure you can chat with someone - but that person will always pass it on and yopu will get an answer in a day or two. If your site is often down - and it will be on Powweb - this is not good. I am truly shocked by how terrible this host is. Unbelivable!
I've been a Powweb customer for 8 years, they currently host 17 of my domains. I can honestly say that until March this year I would't have hesitated to tell friends and colleagues how good they were. But some things have changed, the one click install only works some of the time and the support is now some of the worst I have experienced in 30 years in the IT industry.
The average response time to a support query has gone from less than an hour to more than four hours, the support staff are not anything like as good as they were. As someone who supports customers by producing reports and evaluating software, being unable to have functional installation is a massive problem. I must say that it is with some regret that I have decided to move from Powweb, my last support ticket has been open for almost 100 hours and it is still nowhere near being resolved.
What do they do right, well our websites have pretty well 100% uptime, they are good value for money - but others seem to be just as good value.
I have been extremely unhappy with PowWeb. I received a very poorly written and grammatically incorrect email from an unfamiliar website saying that there was malware detected on my website. I figured it was spam, checked my website which appeared to have no problems, and moved on. Then, three weeks later, when I passed my website onto a potential client, they notified me that it was down. The support staff are obviously following a script, are in no way motivated to keep their customers happy, and offer no real solutions. I will be transferring my domain elsewhere.
I have been a PowWeb customer for over 5 years. I currently have 5 sites hosted by this company. Let's start with the basics of why I think they are among the best hosting services out there.
1. Virtually no down time. I cannot recall an instance of downtime with any of the sites they host for me in the 5 years I have been a customer.
2. Their CHAT support feature is outstanding. I do not understand the reviews that suggest their support is substandard. Wait time for a chat support person is normally very brief, and I have found their reps to be knowledgeable, helpful, courteous, and in virtually all instances able to resolve my problem. Where they could not, a support ticket was created and the response time, again, was quick and efficient.
3. Their email support and features are on a par with almost anyone else, and have been more than sufficient for my needs.
4. Their community forums are full of valuable information, and they offer many "tutorials" to help with setup and design.
4. Price - they are consistently among the best value in hosting. Currently, a new site can be had for up to 3 years at about $3.33 a month.
I did notice that some of the reviews critical of PowWeb were several years old. Their current operations are worthy of serious consideration if you are looking for a hosting provider.
I have had my website hosted on Powweb for years. And I have gradually been less and less pleased with their service. Not enough to move my site until recently. (I knew it would be a pain it is to move domain and entire WordPress site.)
They offer very inexpensive hosting plans and then increase the fees after your term expires. Costs a lot more to renew than to initially sign up with them. So when I received the email that my account was up for renewal I decided this was the year to make the move. I knew it was going to take time to move my domain - apparently didn't give myself enough time. The transfer finally went through to my new hosting company the day before my account was due to renew. I spend the necessary hours moving the databases and backing up all the files. Spent 45 min on hold to try to get through on the support line at about 10:30pm and gave up. Called the next day, dreading that I might have lost my refund by being a day late and the woman on the phone was super nice, said no problem, i'd get my refund. Whew! Thank goodness. Then got an email support ticket the next day saying "so sorry, no refund. You were a day late. Haha! We are keeping your money, sucker."
Ok, so those weren't the exact words. But what jerks! And the customer support rep on the phone had absolutely said yes, I would receive a refund. Note that on the features list on this website they advertise a "money back guarantee". Maybe this review will help get me my money back since I just paid them $140 for a years worth of nothing.
So why did I want to leave PowWeb anyway? The main reason - mysterious email outages. Not often but often enough. I'd say 2-3 times/year. Will go to my inbox and no messages for the past 6 hours. Or all of a sudden I can't send out any emails - server isn't working and nothing is getting through. Usually I go to bed and it's working again in the morning. Once it was long enough that I had to use my Hotmail account as a backup. Go to the PowWeb website - no messages about an outage or hack or anything. No emails or heads up that something is down or they are having problems. I'm a freelance graphic designer and this is a problem when I'm on a deadline and sending files to clients or getting feedback from clients. Not very gratifying to have to explain to them why I'm sending them emails from my personal hotmail account.
Another reason - not sure this one is their fault and not something I did or a plugin problem - is slow page loading for my website. I use wordpress and at one point the website was taking bloody forever to load. Tried to show a friend the site on a phone and was astonished to see how long it took to load. Wasn't using huge graphics or videos or anything like that. A simple wordpress site using one of the basic wordpress templates. Due to my negative view of PowWeb, I suspect it was their fault! Paranoia or not? You decide.
So my recommendation would be to steer clear of PowWeb. There have got to be tons of better web hosting options out there.
I've used PowWeb for ten years to host my simple site, and am not an expert at programming or managing a website. I'm currently very happy with PowWeb, and would recommend them to others. To my knowledge my site has never been down. Several years ago they significantly increased email storage size (previously this was an issue for me). Ten years ago I was really frustrated with the lack of documentation for setting up my site, email, etc., but assume that this was likely my inexperience, and once I figured things out have had no further problems.
Like many others customer i am very disappointed with Powweb. Support is just terrible. Chat is useless as they just answer "i transfert problem to technical support". They never clearly answer and miss FLEXIBILITY
I've been with PowWeb with 2+ years, including my 3 sites and all of my client sites (15-20). Not happy. Why? Their customer service does not know what they're doing. I've been opening and re-opening tickets. They're slow to respond and most often cannot solve the problem. Also, my basic e-shop that runs on WP is always slow. More, the downtime happens often (does not last for long but it is often). The worst, when I finally decided to move, was when it took them 5 days to resolve the issue with my site (in the peek selling Christmas season), they asked for my WP credentials, and soon after I gave them away my website got hacked. Cannot say if it was their fault or not, however, they could not solve that issue either. They scanned the site files and offered a 3rd party service that costs $200 per fix.
So, good bye PowWeb. Was never happy there.
I have used powweb for a few years now. When things are good they are good, but when you need to work with their support they are horrible. Their technicians don't know what they are doing and simply read from scripts. They are not intelligent about running their business. Don't waste you time or money with Powweb, there are far better solutions out there deserving of your time and money.
I've used their hosting for 10 years for a very simple web site. Increasingly, the web site goes dark for days on end. Responses are nearly non-existent. Usually, it turns out that they have wiped out my contract data, and don't apologize; they seem to feel that I should constantly check to see if they have reset my status from automatic renew, to something else. Once this was a caring company; now they just don't care. I was on a backpacking trip for 7 days, and had put information for other people on my website. I came home to find the site had gone dark for several days, with people frantically e-mailing me for info. Powweb has become massively unreliable, and arrogantly unapologetic for screw-ups they originate, but happily blame on others.
I have been using PowWeb since January 2004. Over the past 10 years I have found their service to be excellent, reliable and great value for money.
Pros: Excellent uptime and speed. Very competitive prices for their overall package. Great range of add-ons. Helpful ‘first line’ Support – although sometimes the standard ‘cut and paste’ quality of their replies can irritate. However they will escalate any complex queries to a higher level. And always stick with it till a problem has been satisfactorily revolved.
Cons: I cannot think of any.
Incidentally, I don’t normally bother with reviews for big companies. However I came across some negative reviews on this review site for PowWeb (and for their sister company Globat) and think this unfairly represents both companies and could prevent would-be customers from benefiting.
they keep saying they had no problem bringing my issue whatever it is but on my end the issue is still there. like my ftp they had no problem bringing it up but i do and my backup and restore they have no problem doing it but i keep telling them it's not working on my end. also my stats wouldn't update they said they had no problem updating them but i did took 2 days for them to fix the problem now its been a week and my site is still not working properly. thinking about going to go daddy
I have used powweb since 2004 and up until the last 2 years their service has been satisfactory at best. If you are looking for a space to host a static site and you are not worried about page load times or if you don't plan on using up more than 20 GB of disk space, you should be okay. Lets get some things clear:
They DO NOT offer unlimited disk space. (After you hit 25GB they threaten to suspend your account)
They DO NOT offer unlimited bandwidth.(After you hit 7GB they threaten to suspend your account)
Their mysql databases are mediocre at best and only offer a meager amount of simultaneous connections. (So do not use powweb for forum hosting)
No mysql external connections.
Their support is nonexistent.
They will shut all the domains on your account down for no reason just to get you to call in and try to up sell you to premium support and/or cross sell you to site lock.
They auto-renew your account for over $200.00 even after you turn off auto renew then refuse to give you refund.
I would suggest doing research first before going with powweb because once you have a few domains and databases with them, they do whatever they can to trap you with them. RUN!!
After a decade I am leaving PowWeb and no longer setting up new clients there. Also, as my existing PowWeb clients run into issues (and they will), I am going to move them to other servers.
PowWeb's customer service is non existent. In fact, it's a waste of time to use the Live Chat or phone support services and the "ticket" system is just a way to dole out frustration in small, evenly-spaced doses.
In Short: Do not use PowWeb if you value customer support. They have none. Don't use PowWeb's customer support. They will waste your time. You're better off using the time to start tracing the problem yourself like I ultimately had to do today (and it wasn't the first time!). If you don't know programming or server configuration, then don't use PowWeb.
Customer Service (CS) will blame YOU for your website being down. Today I spent 4 hours tracing a problem that PowWeb caused when they changed the path to my MySQL server. My ZenCart crashed.
PowWeb CS assured me they made no changes at all. Said they would never make changes to "my site," which just shows that the rep is under-qualified because a PowWeb server change is not necessarily a change to "my site" but it can still affect "my site".
The Live Chat rep just kept giving me "boilerplate" responses and putting me on hold.
The Phone Rep was in another country, did not speak English very well, had never heard of Zen Cart, which she kept calling LAN Card. I had to spell everything and then she went away to get "more information." When she came back we had to start all over again. She kept asking what the error message was after I gave her the URL. I suggested she type the URL into the browser so she could read the error message herself. She did not seem to understand what I meant by my suggestion. HORRIBLE HORRIBLE HORRIBLE.
I spent two hours with various incarnations of "support" and then ultimately solved the problem myself in 2 hours. So it's better to simply not use support.
They keep offering great prices to new sign-ups. Meanwhile I'm paying the old price as my quality and CS goes down, down, down.
In Summary, PowWeb has a great offering, and half-decent up-time, but they don't support any of it, so what's the point?
PowWeb is also known as 5dothosting. I have been with them for almost 2 years and I'm going to move out my website at the end of the term (2 years).
I purchased 2 years of hosting because it was really cheap. Yahoo and other companies were all at least $8/mon. while PowWeb/5dot hosting offered for only $4/mon. So in terms of Value, it's a 10/10.
Don't ever forget the ancient proverb, "you get what you paid for," because with half of the price, you get half of the service. Server response is twice as slow comparing to competitors, up time is not even close to 99%. There had been several times where the server was down for good. Customer service is also not so great, but it's not too terrible. They at the least do the minimal of creating a ticket for specialists. Most of the time, however, I had to do my own research and fix the problems myself.
If you're looking for reliable hosting service? PowWeb is a big no no. But if you're just looking for a cheap host with unlimited storage, then go for it. But be warned, you get what you paid for!
terrible customer service! virtually no reliable support; worst customer service I have ever encountered. We needed to work with them to renew our domain registration and it as nothing short of a nightmare.
I was shocked and amazed at how poorly a company could treat a customer. the call center was unresponsive, limited in their ability to help with anything, and each time I was tossed to another call center representative the story changed of what needed to be done to resolve my issues.
take great heed before using this company. I highly suggest you go with SOMEONE ELSE
PowWeb was founded in 1999, but like many similar companies, it has now been acquired by the Endurance International Group - the same company that run iPage, iPower and many other shared web hosting companies. According to the PowWeb Migration website, the acquisition appears to have taken place in early 2006.
Currently the company offers one shared hosting plan and appears to be US-based. Much of the site is very similar in look and feel to other EIG-owned hosting company sites, with small businesses and individuals being their primary target market. Pricing is competitive, with a couple of caveats.
PowWeb Hosting Plans
The only web hosting plan PowWeb offers is a simple unlimited shared hosting plan on the company’s Linux server farm. According to old company help documentation, they once used RedHat, but it’s not clear if this is still the case.
The plan includes a free domain name with the ability to host unlimited domains, plus support for MySQL, PHP, SSL, CGI and more features. All are fairly standard at this price point.
No advanced products, such as VPS or dedicated hosting, appear to be offered via the PowWeb site. The company does provide hosted Exchange email and some other bolt-on tools which I’ll run through in the Extras section.
PowWeb don’t mention any uptime guarantees, which is fairly typical for hosts owned by this group. There’s no data about their uptime history on the site either.
According to the ageing migration website, the company’s data centre is located in Waltham, MA in the US. That may not be the case now, though. Other than that, there’s not a lot of information to go on. The site states that PowWeb use Tier 1 backbones and clustered RAID technology together with Dell servers.
The PowWeb forums are used to communicate announcements and provide user-to-user support. These forums are active, but staff announcements are rare, with the most recent pinned post dating from 2006. Staff appear to post every three to four months in the announcements section.
The support portal is identical to many other Endurance International Group web hosting companies’ support pages. Fairly good documentation is provided for users to help themselves, and this is presented with a link through to the support ticket system and a 24/7 live chat tool. Just like their sibling host, iPower, PowWeb offers a US toll-free support number; this number is the same regardless of the country you choose from the site drop-down list, and there’s no international alternative given.
PowWeb in the News
Other than anecdotal blog posts and forum discussions, there’s no big news in the archives that relates to PowWeb. The service appears to be free of any major billing or availability scandals.
PowWeb Control Panel
There’s no mention of Cpanel or Plesk on the PowWeb website. It appears that the company offers a custom control panel, vDeck. Again, this is a common feature offered by its sibling companies. Although vDeck is capable enough, it’s not as user-friendly or attractive as some other solutions.
New PoweWeb users receive a free domain name, plus Google, Yahoo!/Bing and Facebook advertising credits. The company offers a generous referral programme for clients. For less experienced website owners, PowWeb also offers an easy-to-use site builder tool to get a website up and running as quickly as possible.
In terms of free applications, PowWeb offer around 25 scripts which can be installed from the user control panel. These scripts include Joomla, WordPress, phpBB, osCommerce and various guestbook, chat and gallery tools.
PowWeb Money Back Guarantee / Cancellation Policy
PowWeb’s money back guarantee is limited to 30 days. If you cancel outside of this initial 30-day term, you’ll be hit with a cancellation fee of at least $35, and you’ll also need to give a month’s notice to end your agreement. Note that the 30-day guarantee only applies to customers who pay via credit card.
PowWeb are a fairly standard web host with one fairly standard package, and many of the features and terms are interchangeable with other hosting companies owned by EIG. The lack of an international contact number is a negative, but the one thing PowWeb have in their favour is the amount of information left over from before the migration when the company was taken over. Some of this is out of date, but there’s still quite a lot of documentation to be found if you dig deep enough. Whether it’s still relevant or not is another matter. Note when signing up that the price they advertise only applies for the initial contract term. If you want to lock in the saving, you’ll need to commit to a two-year contract.
PowWeb is a hosting provider that specializes only in hosting products that are built using Linux technology.
The company has the kind of pricing structure that has an introductory price that will be higher upon renewal.
No, PowWeb only offers shared web hosting plans and this does not include either dedicated or managed services.
Yes. Free domains come with all level of their shared web hosting plans.
Customers can find domain registration services are available on their site. They have a variety of numerous top level domain (TLD) names to choose from.
A 30 day money back guarantee stands behind all of their hosting products and services.
As they are strictly a shared web hosting service, the company does not offer Virtual Private Server services.
Their support team is reachable by phone, always just a few buttons away with the number they provide on their site.
Customers can reach the company's support team solely in English.
Headquarted from the United States, the company is based out of Monterey Park, California.
The company's data centers are located in the Los Angeles, California area.
Customers have a variety of Linux programming languages to choose from, including PHP, Perl, Ruby, and Ruby on Rails.
The company's WholesalePlus Reseller Program provides resellers with a robust suite of tools and services in order to achieve complete control over the client hosting experience. Resellers in the program can offer their clients feature-rich hosting plans that are very competitive at an affordable price.
The reseller program allows participants to brand their customer portals with their own colors, fonts and logos for a complete and seamless customer experience without the hassle of support.
With generous discounts on competitive hosting plans, 24 x 7 technical support and a whole array of tools, it is an easy-to-implement program.
The company's affiliate program pays out a specific $77.77 payout fee for newly referred customers. here's how it works: The company provides participants with a link code to add to websites or email. That link contains an ID code that is specific to the participant. As prospects click on the link and sign up for one of their plans, the payout is earned.
Migration services are not provided, but they do have a comprehensive script that is designed to easily migrate sites and services to their platform.
This provider is a suitable host for WordPress as it is one of the most popular installations within their user base and is well-supported due to the extent of that presence.
Any number amount of sites can be hosted from a single account on their shared web hosting plans as they have unlimited disk and bandwidth.
Customers that need a simple route to a website will find help in the fact that the company provides 9 pages and 100 templates with every hosting plan for an easy site building experience.
Their data center grade security practices include around the clock monitoring, scanning, and response.
The popular e-commerce platform PrestaShop is supported and can be installed on any of their shared web hosting plans.
Joomla is a supported Content Management Service system that is well supported on their platform. All of the technical requirements you need to install it are readily available and transferring these kinds of sites is simple with some basic web host tools.
Often times, customers need to migrate WordPress installations. Despite the fact that this host does not have a migration service for customers, the operation is actually easy with standard tools and configuration options within their control panels.
The company's hosting plans are quite suitable for e-commerce and they provide thorough support on the services that run these types of applications. Features like SSL, shopping carts and other integrations are completely compatible as well.
Running image heavy sites on their service plans does not present a problem as they are committed to using high-grade servers that are fast as well as reliable and they offer unlimited resources.
For customers that need to run Magento, they will find that their services do support these types of installs. Migrations are simple with common tools and utilities found in standard control panels and on the web.
vDeck is the control panel that they provide with their hosting plans. It has everything you need to build and manage websites, including database tools, scripts, email configuration, site builders, software installations and more.
The company has a variety of payment options that include major credit cards like Visa, MasterCard, and PayPal.
The company has an uptime guarantee that will credit customers in service units in the event of an outage.
The company takes security a step further than your average data center. One way they do that is by utilizing a security software known as SiteLock which protects data and scans for malware.
The company does not have any Content Distribution Network service options featured in their product comparisons. However, third party CDN services are easily integrated with their technology.
Customers can select from monthly or yearly service contracts and they can gain pricing advantages under longer terms.
Their domain registration services have the option of adding WHOIS domain privacy protection for an additional annual fee.
The company's backups run entirely at their discretion, so you are advised to back up your own files.
Most of their plans will easily accommodate a five-site configuration under one account.
PowWeb's plans feature unlimited email accounts and are unlimited in the space they provide in accordance with the hosting plan.
There is no limit to disk and bandwidth utilization on their plans, but be aware that under their Terms of Service the company holds ultimate discretion on what constitutes excessive use or abuse.
Occasionally, discounts do come out that may serve student audiences or non-profits.
$100 in Google AdWords credits are offered for new account sign ups.
PowWeb's plans do allow for the type of technology protocols that allow media streaming, however this by nature is a resource intensive application and despite their structure of unlimited resources you may run into the discretionary limits of your account terms, so proceed with caution.
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