I had been paying $76 for the gorilla marketing. I have had zero calls directed to me from the website. When I called to cancel this service I told the rep this. He tried to talk me into staying by telling me the services works better with key words. I provided these when signing up for the service but there were none entered into my account. It's my opinion if I'm being charged a monthly fee for something that helps with marketing than Register should provide some customer service that makes sure their client is getting the most out of the service they are providing. I would not recommend this service to anyone.

I have been a register.com customer for 16+ years. I was very happy with the e-mail service until promail. With the change to promail everything went downhill fast. Its unreliable, many features are broken. I have to call almost ever week to discuss a problem. Today, I was not able to reply to messages and plan to call this afternoon to repiort the issue. e-mail seems to work fine from my phone. But from my macs and PCs using Firefox, Chrome, and Safari I have lots of issues and concerns about quality and performance.

I will say your support staff is great. I just feel sorry for all the calls they must be getting.

I bought a domain with Register.com for $2.99. Seemed like a sweet deal, then a year later I get about a dozen emails telling me my domain is about to expire! Oh no!

I didn't want the domain anymore, so I forgot all about it, deleted the emails. They kept sending them asking me to pay, I thought "wow, persistent".

THEN: When the domain expired they auto-renewed it for $38.00 (For those who aren't super awesome at math thats about a 1300% price increase.)

PROBLEM IS: I never agreed to be charged automatically. I was left with $1 on my card (and some change). I'm now stuck with no money, eating my friends food and catching rides for the rest of the week. It may not have been much, but it was all I had and they took it without permission.

What they have done is unethical and legally questionable. I would never recommend this company.

NOTE: Don't use their callback system, it does not work properly, you wont get a call. They have horrible phone support. The agents have all acted like it's all my fault.

If I wanted the domain, I would have answered one of their many emails. I didn't, because I don't want it, they didn't get the picture.

Horrible customer service! I want to transfer my domain and they would not send me my authorization code. I've waited 9 days and their replies are all system-generated messages that are not helpful at all. According to the robotic messages, The only way I can get the code is if I call them by phone, I live outside the U.S. and their international number is unreachable. Also, How does talking to them over the phone verify anything? They are just making lame excuses to not give the authorization code. I have access to my register.com account, Paypal account I've used to purchase the domain, host and the email address I've registered the account with and I still can't get my code. The domain is also not that "valuable" as it's only 7 months old. I can't understand what they would gain from doing this to their customers. They are holding my domain hostage for no valid reason! I've just filed a complaint as their business practices are unethical. (reported to ICANN and BBB) For those who want to turn auto-renew off, login to your paypal account > view all transactions > choose the transaction with register.com and cancel the subscription from there. You can't disable it from register.com's UI, they are shady as ****! I advise everyone to avoid this company at all costs. You will be disappointed!

Register.com is terrible on so many counts it is hard to describe without getting angry. They have messed up new email addresses I added to my company numerous times, leaving employees without email for days. Their wait to speak with someone is up to an hour at times and the people aren't always friendly or helpful. WORST OF ALL, their email service goes down every couple of weeks - this means to access to to emails from clients and loss of business. I would love to sue these people for false claims. They have made me lose money for my business. STAY AWAY

They are a complete fail. My email has gone down multiple times; my account has lapsed without alerting me, they migrated to a new email platform during the middle of the day and my email was down for 24 hours, and when I call? They continue to preach that they're working on it.

Using them for my business was a terrible decision. If I save at least one unsuspecting person from the same fate, that's a success.

I despise this company. I have called since 1996 when I first became a customer, pleading with Register.com to stop making your website so confusing and to send information in your email alerts so I know WHICH URL you are inquiring about. And STILL 10 years later you are doing the same thing. I know that others also complain but you still do it obviously because in the end you are able to trap or confuse people into buying more services then they need.
This is dirty and disreputable and the fist opportunity I have I plan to move ALL of my accounts.

John Erik Karkula

register is better webhosting provider,because register.com provide vps hosting and domain hosting and more services.

I've been a register.com user for 3 years. My site has 40 pages and I've inserted some HTML code. Recently I started finding that the pages went "blank" - I called in alarm and was told it was due to the code "going bad" - I went round and round, but basically they said I had to rebuild my pages and even though they were on another older site, they could not transfer... the code had been on for months, so I doubt it just "went bad" - I am extremely frustrated. I also learned that they have new template system which is much easier to use, and more updated... I would love to use the new system. and would even be willing to pay for them to transfer... but they said it could not be done, once again I have to redo the whole site. Something is definitely wrong here... how could they develop a new and better product and not give their clients a way to transition up - while I had received excellent customer service up to this point, I really have lost faith in their ability to help me... not sure what I;ll do next.

Register is the best site to get a domain for a good price. Register also holds deals sometimes for domains for only $2.00!!!!!

Register is suitable for anybody looking to purchase a domain! I would recommend this hosting provider to ANYBODY

I do not believe that Register.com provides enough value to customers, relative to it's price. They recently had a DDOS attack in April 09, and my email service went down for a couple of days. I generally was OK with this disruption, but this past week caused me to change my mind.

This week (July 1 2009), they "upgraded" their email servers, but as a result, email service was interrmitant all week; I received countless duplicates, and worst of all, their on line support was incapable of solving my problems. I use Outlook 2003 and my smartphone as my 'clients', and each required me to check for late delivery message, and remove multiple duplicate copies (over and over again....).

Tech support provided the rote answers (" we are upgrading to a new improved service"), but either would not or could not help me. Also, they were not inclined to give me a credit for problems with service.