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Is Register.com the host for you?
Last reviewed Feb 20, 2016
$ 5.95 / Month
I am a register.com reseller but my website has not gone live yet. It took over a year to implement their API in my website because their API manual does not explain lots of technical matters. Their support people know ZIP, NONE about technical. I had to send emails with lots of information attached to hopefully get some irrelevant answers. After a while I lost my hope and decided to play around with their codes to understand what exactly their purposes are.
I had to test every single API command by myself (with the help of freelancers) and spending over $13000. The reason of this delay was their terrible support system. They try to bounce you away and force you to directly communicate with people who are behind the close doors. After over 1.5 year my own API manual is now VERY DETAILED AND DESCRIPTIVE than their's.
If it was not because of my determination, I would never be able to to make the API system and my website up and running.
I strongly believe their ultimate goal is most of the resellers give up and ultimately leave their customer's domain (and/or other services) for them, meaning people like us put our butts on the line and do the hard work and ultimately by giving up we provide them with thousand of domains. PLEASE THINK ABOUT IT.
I believe I am one the few resellers (between hundreds or thousands) who didn't give up and is holding with over thousand domains to make it work and they do not really like it. I have more reasons for saying that but this page is not large enough to describe them all.
I have dealt with a number of web hosting companies. Register.com has been the best for me. Excellent customer service. Great follow up. Their service department expedited the process and hand held me through the steps that I needed to to do. I am beyond pleased.
I wanted to brand my company with its new name and .com, Got it for 50 cents. great deal and simple to switch the DNS over.
Register.com makes it impossible to accomplish anything. Customer support is useless because their secret questions don't validate at time of calling. Even after resetting the secret questions, they still don't have a clue.
Their pricing for domains is off the hook. Way too expensive. Hosting is elementary and archaic. I suggest that anyone wanting a website go elsewhere.
I joined Register.com to take advantage of a $0.99 .com deal. The next year, they raised the price to an outrageous $38.00 for a one year renewal. I decided to let the domain expire. They sent me at least 10 emails saying that I had to renew then, when I didn't renew, they tried to renew it anyway, at the $38.00 price! I never signed up for automatic renewal. Fortunately, my credit card on file with them had expired, so they were unable to renew. Of course, they then sent me another 10 emails telling me that I needed to update my credit card. And, get this, it's not possible to turn off the automatic domain renewal from the web site. You have to call them.
Register.com is a pretty decent hosting company, but I certainly wouldn't say it has "Award Winning Hosting". When it came to problems with the site, customer service always helped me exactly the way I needed them to. But, when I actually started to build my site and develop it (I normally prefer using custom HTML/CSS), I noticed that the tools and backgrounds were very limited, compared to, say, Webs.com or Weebly. Ever since Web.com took over Register.com, I have been seeing a drop in quality in all areas, including hosting costs. I usually like to implement tools like Wordpress, Joombla, and PHPBB, and Register.com charges you an extra $5 a month to use them. The build-it-yourself website is already pricey, and I don't want to extra hosting costs to my bill.
I can easily say that this site made my life harder then it used to be. I would recommend using 1&1 or Webs.com for either a professional or small personal site.
Anybody considering registering a domain with these folks should seriously reconsider! They offer an attractive initial fee, in our case it was .99 for the first year... here's the catch, when you go to renew you will find their price is 3 times the norm. The company I use for hosting and domain registration charges a somewhat high 14.95 domain name registration and renewal... compare this to register.com's renewal price of almost 38.00.
My review is only on support and value. I never used their hosting so I can't speak to features or up-time so I gave 3 star on those.
I purchased a domain a year ago on what I believed was a 1 year contract as the site was only needed for 6 months. The cost was great at only $11.50. I didn't need hosting so this was just a domain purchase. A year later, they auto-renewed the domain and I got 2 invoices totaling $52 for a single domain! That's a huge price for a year of domain purchase and I didn't think I authorized any renewals when I bought the domain for 1 year last year. So I tried to contact them to cancel the domain and reverse the charges. But they have no services available at all to handle this kind of a request on a Sunday. So I called back on Monday. They told me billing is only available 8am to 5pm EASTERN TIME and I live in the Pacific coast. This is a really inconvenient business practice and the prices are horrible.
Register.com is costing us a significant amount of donors. We have a 501c3 that takes care of American veterans who have attempted suicide or are in danger of suicide. Register.com, without our knowledge (or theirs), created some technical glitch. We haven't been getting notified for months if our donors are donating in honor of or in memory of someone. It's cost us significant donations and donors. Tens of thousands of dollars. We discovered it a week ago when an angry donor called. Register.com has had it for a week and the only response we get it "haven't heard from our tech team". In the meantime, our waiting list of over 200 wounded veterans is going to have to wait longer while we replace donors. STAY AWAY FROM REGISTER.COM!
Register.com was very helpful to me when I had an issue with my dns. They helped me learn a lot about what was going on behind the scenes and helped my get my website view able to everyone in the world as soon as possible. They also have very competitive pricing and great up time. Only once did I ever have an issue with their up time and it was because of an update they were running that made everything run faster. I really suggest register.com to anyone on a budget looking for cheap yet reliable hosting.
Register.com is an internet services company that specialises in domain name registrations. The company can boast over 2.5 million domain name registrations over more than a decade. Despite being focused on domain names, Register.com also offer a range of other internet services, including web hosting.
Register.com was acquired by Web.com in 2010. Web.com is a very large web services organisation which owns other brands such as Network Solutions and Solid Cactus. Collectively, Web.com brands provide services to over 1 million customers around the world.
Register.com Hosting Plans
Register.com only offers shared hosting plans for its customers. The plans can be based on Unix or Windows operating systems and there are three plans to choose from:
● The Essential hosting plan is the lowest priced option available with Register.com. This provides unlimited bandwidth and 300 GB disk space. This plan also gives customers up to 10 email boxes, 25 FTP accounts and the ability to host up to 25 MySQL databases.
● The next plan up is the Professional hosting plan which increases the available disk space to 500 GB, email boxes to 25, FTP accounts to 50 and MySQL databases to 50.
● The top of the range plan is the Premium hosting plan. This provides unlimited disk space, FTP accounts and MySQL databases and the customer has the option to set up 25 email accounts.
Register.com also advertises a range of other services such as website building, a range of site security options and marketing/ SEO services. Customers can purchase these in addition to a hosting plan. Website development features such as Ruby on Rails, PHP 5, JSP, ASP and Python are available and the hosting plans come with AWStats tool to monitor traffic to your site.
Hosting with Register.com is advertised with a 99.99% uptime guarantee, although this drops very slightly to 99.9% for Windows hosting). Customers are given free hosting time if availability drops below the relevant point.
Credits are awarded based on a sliding scale. The first hour of downtime only provides 1 hour of credit, whilst every hour after the first will compensate the customer with 12 hours, and so on. The uptime calculation excludes scheduled maintenance, problems caused by customer scripting errors and problems with third party applications. Some other factors which may cause downtime are excluded from the calculation as well, so this is a fairly complex arrangement, although the compensation appears to be quite generous.
Register.com provides its customers with a range of FAQs, user guides, product tours, tips and tutorials for self-help purposes.
In terms of technical contacts, there are both US and Canadian toll-free support numbers, plus an international number for customers to call for technical support. It’s worth noting that there is also a call-back form to request a call at a time suited to you, which is a nice addition I haven’t seen elsewhere. Register.com claims that its phone line statistics show that 70% of all calls are answered in under 50 seconds. Customers can also email the support teams as you’d expect.
Register.com staff maintain active Twitter and Facebook incounts. More importantly, the company takes the time to interact with its customers through these channels when they need a hand.
Register.com in the News
Register.com have made appearances in the technical media sites, although nothing I found related to serious outages. I did find an article in CNet regarding the company being sued by a Chinese search engine for a problem that lead to hacking, but this appears to have been limited to a single customer.
Register.com Control Panel
At first glance, Register.com doesn’t seem to mention its control panel at all. Digging a little deeper, it appears that there is a custom control panel of some sort. Without a demo, it’s hard to say exactly what the control panel’s like.
Other than a free domain name, there are few bonuses to tempt customers to sign up. I didn’t see any free advertising credits on offer, which is a little unusual.
Register.com Money Back Guarantee / Cancellation Policy
There is a money-back guarantee for Register.com’s internet services, but web hosting is exempt from this policy. There doesn’t appear to be a guarantee covering hosting at all.
As far as ‘pure’ hosting goes, Register.com does not stand up particularly well against its competitors. It has a limited range of plans with few extras and guarantees to reassure customers. The lack of information regarding a control panel is also a concern, as the lack of a money-back guarantee could mean that you’re tied to it if you don’t like it.
On the flip side, technical support appears to be fairly good and customers aren’t ignored or brushed aside when it comes to social media interaction.
The real strength of Register.com lies in the other services it provides, such as web site building, SEO and marketing. If you are looking for a simple hosting plan, you will probably be better off elsewhere. However, if you are looking for help building and managing your site, Register.com have a good range services on offer, and it looks like you can bolt these on to a hosting plan fairly easily.
Register.com offers both Linux-based web host services as well as Windows-based web host services for their customers. There are several choices for customers to consider.
The company has promotional pricing on all of their products. That means that you will see a higher recurring price that is higher than the introductory price which it comes time to renew.
You will only find shared web hosting services and there are no dedicated or managed services available.
A number of their web services do come with one year of free domain registration per account, so you have a choice of having that included if you need a new domain.
The company is probably best known for their domain registration services. They feature top level domains (TLD) from around the world, including all the latest ones that have hit the market in recent news.
Customers can take comfort in the fact that the company stands behind their hosting services with a 30 day money back guarantee.
VPS options are not to be found in their product lineup. They instead choose to focus on shared web hosting services.
They are available by phone 24 x 7 for support and sales help.
The company provides support only in English.
New York City, NY is the official home base for their operations.
This hosting company has its data centers around the United States including Atlanta, Georgia and Jacksonville, Florida.
The company offers both Windows and Linux services, so the supported programming languages available on each plan depend on the underlying technologies in question. Linux web hosting plans support PHP, Perl, Ruby and Ruby on Rails. Windows platform hosting plans support ASP and ASP.NET.
For people that are interested in their reseller program, they feature a global product offering across their low cost hosting solutions, and include all of their popular easy website creation tools, mobile web sites and their domain name services.
Their affiliate program is designed to make compensation and sales generation easy and profitable for participants. They offer such features as a 45 day cookie length, custom links, brand recognition, and participation in their popular domain registration services in addition to their web hosting products. Signup is easy through Commission Junction or Linkshare.
The company doesn’t have any specific migration service designed to help customers move over to their products from another provider. However their 24 x 7 phone support is always there for questions and guidance.
WordPress is one of the programs that are most popular with customers. They have all the tools required to launch a WordPress site easily like PHP and MySQL.
Each of the company's shared web hosting plans will support up to 100 hosted domains.
The company's plans come with their easy to use web site builder tool, which removes the need for any specialized knowledge and experience with HTML in building and deploying a site. With a variety of easy to follow steps and templates, you can easily launch a page quickly with the look of professional development.
They don’t have a lot of marketing or feature discussion around security on their web site, but they do utilize leading technologies in their secure data centers like Cisco firewalls, monitoring around the clock and system protection.
All the basics that you need to install PrestaShop are available on their shared hosting plans, so you could install this popular e-commerce platform on their systems.
Joomla is a popular CMS that could be installed on their shared web hosting plans because the requirements of PHP and MySQL are there to deploy a site easily. Support for this platform is not specified, but as a common software, you will most certainly find the help you need from them.
WordPress is one of the top blogging platforms and their shared web hosting platform is well-suited for this application and supported.
E-commerce is supported on their shared web hosting products and they even offer a distinct e-commerce package that includes all the features you need for this kind of site.
As their plans are staged at 300GB, 500GB, and unlimited in terms of disk space, it is likely that you will need their premium package for an image-intensive site. Their web plans all come with unlimited data transfer.
You could install Magento on their web services as all the technical requirements to install it are present. It is a rather common install and support would be available for most issues.
The company has both Windows and Linux hosting, so the panel you get depends on which platform you are talking about. For Linux you will get cPanel. Windows plans get WHM.
They accept all major credit card payment methods like Visa, MasterCard, Discover, and so on.
If you're concerned about losses from an ouage, they offer a 99.9% service Uptime Guarantee. They credit customer accounts with service credits based on down time that was experienced. In any of these situations, be sure to check the rules and terms to see what constitutes an outage and when SLAs and triggered.
They don't have any particular extra security services for their shared hosting plans, but they do offer SSL certificates for secure communications.
If you're looking for CDN services on their shared hosting plans, you'll have to look elsewhere. They are not offered here.
You can only sign up for yearly plans, and you will pay for the whole year at an introductory price up front.
For both existing customers and outside customers, WHOIS domain privacy services are available.
The company only backs up servers for their own usage, and on no guaranteed basis. It is recommended that each customer back up their own data.
For a five site deployment, you would have no problems on any of their shared hosting plans because they each can host up to 100 domains and have disk space size options of 300GB, 500GB and unlimited with unlimited bandwidth.
Email allowances are as follows: 10, 25, and 25 email boxes are available on their three shared web hosting plans for both Linux and Windows. They also allow a corresponding 20GB, 50GB and 50GB email storage allowance.
The company does not offer unlimited terms on disk space. They do offer unlimited data transfer, but as always, the provider is the ultimate decider on what acceptable terms are.
The company does not regularly provide promotions of this type for students, non-profits, and schools.
The company doesn’t provide AdWords or other promotion credits on their shared hosting plans.
You will find that they support Windows Media Streaming, Real Audio and Video Streaming and a number of database features that make it all click on all of their plans.
InMotion Hosting Reviews
Since the company has become Web.com the customer service is dreadful, awful. Everyone who works there needs a diction class, no wait, everyone who works there needs an intense diction class. Unlike the otherwise happy Canadian people who used to work the phones this new crew is argument and really has no idea what they are talking about. If anyone can recommend another service, please let me know.
In the past I have used many webhosting companies and I have to say that Register.com is awesome in terms of uptime and support reliability. I'm using the Essential Hosting package and I'm truly satisfied with it. They also helped me to setup my site so I would definitely recommend them to my buddies!
I have been with hosting services like 1&1 and godaddy but they have a medium quality service wih comparatively high price.But I have been using register.com for a while now. I have never faced any serious problems with them. Overall they have a very great service and the best thing they have is the affordable prices. When compared to any other hosting service, I prefer register.com to be the best hosting provider.
I have been a Register.com user since 2006. Unfortunately, my experience with the webhosting service has been deteriorating to the point I now feel embarrassed even to think they are my webhosting service. Every now and then, without notice, there's a problem with accessing webmail. E-mails have disappeared. E-mails have not been sent. The server goes down intermittently, and I could go on and on and on... "Award winning customer service" is a joke and a misleading statement. The FTC should really look into this. They do post a lot of phone numbers to call, which are never answered. Sending them a question is an ORDEAL, and it seems they go out of their way to disrespect customers with nonexistent services. Truth is they've been sold over and over. They now have been acquired by Squirrel Mail. I'm getting out of there! Worst webhosting service EVER!!!!!
After the third days-long e-mail outage over the last four months, I have said goodbye forever to Register.com's email hosting "service."
Even more frustrating, with every outage it has taken multiple phone calls to Register.com support, each time explaining what I had explained to a different agent, sometimes only moments earlier. It's virtually impossible to get the same agent twice and you will wait a LONG time to receive a return phone call - if you ever do.
They have been very nice folks and earnest (I think) in their desire to help, but call after call after call resulted in no change in uptime, no improved service and and zero explanation of what the problem has been. And over what must be at least 15 calls across these three outages, I was never once offered any kind of refund or rebate or credit.
These outages have gone beyond inconvenient. They have cost me work, and have made me appear unprofessional in that I can't keep a damned e-mail account up and running!
So, never again with Register.com for me. If you are a current customer, I hope your experience has been better than mine was; if you are not yet a customer, please strongly consider other, more consistent, less expensive services.
I wish I had read the reviews before doing business with register.com. Customer/tech support is non existent. Wait time on the phone was 45 minutes and not helpful. No online chat. My email has been unreliable for months. The wait time for the name server switch has been at least 30 hours. During this 30 hours I have had NO email. The customer support has been useless. I can't wait to transfer all my products to another company that will actually help me.
register.com is alright... the support could be a little better and the interface is horrible. I can't really complain about the speed of the site.
Register.com is a great domain and hosting site which offers alot of features for webmasters,
Pros of Register.com
- Cheap Domains in Sales
- 99% Uptime
- Low Cost
- Great Support.
Cons of Register.com
- Alot of time for Setup
- Support team not always on and takes some time to get a response
I would recommend register.com as it is a very good webhosting company and it has been in hosting alot of time and is very realiable but has few a very few cons that i do not like but it still does rock!
My hosting time with it was about 3 months, i bought a monthly package and it took about 1 day to setup all which kinda made me sad cause most web hosters do it much faster, but as after one day, they offered alot of stuff in their Panels, such as 99%, full regional access for your website and a very cheap domain, i bought my domain for 0.99$. very very cheap.
I would recommend register.com for you too!
My email gives me chronic problems; either the system goes down or I get timed out, for no reason.
The system has been particularly bad for the last three days; January, 13, 14, 15, 2014.
I have called register.com no less than 6 times and, in total, have been on hold waiting for technical support for approximately 1 and 1/2 hours.
Half of the people you speak to have no clue that certain customers have had problems for days.
They do not know when the system will be back up for these customers. Three days and still no resolution??????????????????
Despite repeated requests they will not put a notice to this effect on their website.
While "on hold" you listen over and over again about all of the additional services they want to sell you. And, at the bottom of their homepage they rave about their record of service.
As soon as it is safe for me to move my domain name, email, etc. to another company I will.
I used this company for years. I have a home based business. A customer told me today that when they went to my website, that it had been taken down. When I called Register.com, they no longer host free sites like mine was. They destroyed my website
and I paid someone to make it. I can't afford to have another website made. PLUS my ads
come out in magazines that are on the shelf for an entire year so I can't change my
website address in the 4 magazines l have it in. IF they had let me know what they were
getting ready to do, I would have paid them about anything to keep my website going. My business will take a hugh hit from not having my website up. They person I talked to at
Register.com seemed very unconcerned about me or my problem. I am very angry at this company. The only reason I gave them one star is there was nothing lower. DO NOT USE these people. They don't care about anyone but themselves. They shouldn't even be in
business period. Can't express just how angry I am!
I've been using their "First Step" site for years and all of a sudden - with absolutely NO warning - they discontinue the service and my site (which has/had a great deal of traffic) is GONE! UNBELIEVABLE!
If you want to start charging for a service (weak as it was) which has been free for 10 years, fine, but PUH-LEEZE send an email or two or at least put a message on the login page to let people KNOW what you will be doing, for cripe's sakes! Talk about pulling the rug from under my feet!
I've had to recreate my website on another service they still have and am looking at moving everything to another website, like GoDaddy. Good RIDDANCE, register.com!
I have been a customer for several years- I host a small site for my art. I am a designer but not a coder, so their feature that allowed to me to design and adjust my pages on the fly was useful, overall I have been pretty happy.
But today when I tried to update a few of the pictures the feature didn't work. I could get the script but not the 'design' feature. I called tech help who told me they didn't suyppport that feature any more, seemed completely untroubled that I was upset by its removal. No apology, care factor zero and then asked if his response had been of help to me. Screw them, and take your business elsewhere.
Truly horrible experience-email down consistently-website building is generic and unimaginative and really really overpriced. Moving everything is such a pain-but the most recent email outage-one of more than a half dozen this year-makes it impossible to try to work with this organization. They must do something right-it just isn't email and "build your own" website.
I have been trying to transfer my domain from register.com to another registrar for about two weeks now, they simply would not give me the auth code!!!
Their argue: "We have implemented specific security measures to help prevent unauthorized transfer of domains to another registrar" I call that hijacking.
Worst service ever!!! don't register your domain with them!!!
I liked the ease of registering a domain name and thought the free website builder was a fantastic perk. I love that I was able to easily add a form for customers to complete.
I wish I would have known that the templates are missing common functions, like a blog. This is a critical function for my industry. It took me 2 days to learn that I could link a page to go directly to a blog and the only way to add a blog to the website is to build one using HTML. Unfortunately, I am not a coder and cannot do this. The templates do not have a blog function. Free website templates have blog functions so I was stunned to learn that I did not have this option available to me for a service I am paying for.
Talking to tech support is like acting out "Who's on First". Me: How do I add the blog to my website? Tech: You put it in the folder. Me: Which folder? Tech: Depends on what you name it. Me: Okay, where is the folder? Tech: Depends on where you put it. Me: *Sound of head hitting my desk repeatedly*. I give up and call back the next day. The tech tells me that the best I can do is post a link to the blog on the page, which I had already done. I tell him that I find this very disappointing compared to other templates, being that a blog is so common on websites. He tells me I have lots of options. I say, okay, great, I would love to hear them. What are they? Then I get silence from the tech.
I was planning on moving my domain anyway, as the site I am currently building will be too large to fit on Register's hosting services. So this is not something I will invest in on Register. I was going to purchase 5000 email accounts from Register, but after this I will be looking elsewhere for that service. I will not be recommending Register for anything other than domain registration.
If you are looking to build a business website or even a personal website to showcase your hobbies or interests, register.com is the best website i have ever seen in my life..!!
one of the best showing result of your website in google, yahoo, bing search engine.
One of the easiest and user friendly drag & drop website builder in the market.
Broad range of templates allows you to build a professional looking website, this make me more use of register.com
Register.com is ideal for small businesses, photographers, designers, personal websites, online stores.
Hi...I have seen many rocking websites among which register.com is at the top of the list.According to me, It's because I love register.com due to it's high-quality management.Thanks .
I originally went with Register.com to take advantage of their affordable domain name packages. For the purposes of this review, I chose the Professional Hosting package because it had 500GB bandwidth and other features that were necessary for my website. Their packages start at $9.96 so are in the middle of the road when it comes to prices on hosting but their quality is top notch, and their support is my favorite part. I had questions when it came to getting my site started and they helped me instantly, making a perfect first impression. I highly recommend Register.com and they are one of the best hosting and domain registration companies out there!
Register.com is my absolute favorite hosting service anywhere on the internet. I have purchased domain names through them as well and have been 100% satisfied with every and all areas and aspects of this company. I have purchased many domain names and hosting packages with many different companies and have had many issues with domain transferring, web hosting and editing. With Register.com I have never once experienced a bad product, service or support. I have transferred domain names that I've bought from them to other servers with out any problems or questions and without any waiting periods or restrictions. In my opinion Register.com is the best service to date and I continue to recommend them to everyone i know needing their services.
i signed up for an account which i believed was an annual subscription. I started getting charged an additional fee every month of $8.47 which i did not sign up for. the said the would stop the charged but the have a zero refund policy. stay away from this company!!
I registered a domain name with them because they announced a $0.50 special! Later, I realized that their services are very substandard with no support and the renewal price (more than $100/year) is a ripoff.
I am also sure that they will sneakily try to charge you as much money as possible on top of this $100/year domain renewal fee.
They give you hell if you want to transfer domain name away from them. They will not give you Auth Code (required for transfer). They will give you fake excuses such as: "We rejected your request for transfer because we suspected suspicious activity".
Of course, you have to login and click on a link to request transfer Auth Code. Then they will tell you: "we will email you code after 4-5 days if we approve the request". Obviously, they will come up reasons not to approve your request and deny transfer of domain.
I have up to 5 domain registered on Register.com, and around May-2013 I added a new domain, a retail store, the launch of the site was set for last week in July, in short on attempting to load the site this message appeared " Internal Server Error. Please contact a server administrator. ",
I called and was told its my code, which it turn out it was not, after calling ( thank goodness for Skype , on-hold can be up to 15 minutes ) , I was told that its a internal problem and they will email or call me with an up date, 5 days past no email no call, I was calling every day, only to be told " Sorry, we understand and it has been escalated" bear in mind my site was to launch a week ago, this was no frustrating, I had to hold out the ads I was planning , loosing money.
I lost it, called them on the Friday, the rep told me that I should not move the site that they understand and it will be resolved ,I threaten to go to Godaddy.com, I said in my head, this again?, i called GoDaddy and right away setup the account to transfer my domain, they was answered my calls in no more than than 3 minutes, they assisted with the transfer, Authorization code i had to get from register.com, I spoke to a lady from this dept at register.com got a cold attitude, it was not friendly but not aggressive you could tell, probably had an exodus of clients on their hands, in short every thing was done within 40mins max. Thanks Godaddy.com
Register.com.....works good ...and i tried to for many domains for my blog....but none of them didnt gave me any good impression....but when i tried ...i was speech lesss....amazing service...well and good
DO NOT GO NEAR THIS COMPANY FOR WEB-MAIL THEY ARE A COMPLETE DISASTER AREA
I have contacted web-mail and sat on hold for hours I have emailed them I have requested call backs I have eventually spoken with them and despite assurances they have been unable to resolve the issue.
I have now ether lost or been forced to delete my entire email history and still the service does not work.
DISASTER AREA STEER CLEAR
Absolutely awful (non-existent) customer support. Live chat support always unavailable, expected to pay full international telephone charges (I live in Ireland) and wait for a minimum of 12 minutes to speak to customer service. A help section that was last updated in 2009 which has tutorials and how-to's that are completely unrelated to the site which I presume must have been updated since the "help" section was created.
Bait and switch! 2nd year renewals are outrageous. You can't even cancel the auto renewal online. You have to call customer no-service and wait and wait and wait..... Horrible experience.
This company has some great features, and their uptime is great, but their support could use some help. It takes them to long to respond to tickets.
They have all the features that someone would need and their domains control panel has great setup, easy to navigate.
Register.com is what you need to get out of all the frustrations. It is totally worth it and it rocks. The uptime is awesome. I have previously used well known services, but this one is exceptional because it was very easy and so fast. Overall the experience was very pleasant.
Worst provider ever. Since their email "upgrade", there has been constant problems -- non-delivery of email, incredible slowness, blocked deliveries. Calling the register.com customer service gets you no where: they don't know what's going on.
If you want frustration, go with register.com
I have my company domain name and website as well as email through Register and it worked pretty well up until about 3 months or so ago. Since the "upgraded" the service has tanked, no customer service response, caused us to close office completely for a day and now it is down again ....get it together!!!!!
Purchased my domain and email account from Register.com over 5 years ago and enjoyed the service until the recent switch to ProMail. All downhill from there. I have a dozen calls into customer service over the last 6 months to get assistance navigating a broken system. Today I am not receiving emails and customer service has told me to expect a two day period where my emails are being held up until ProMail can be overhauled. This is unacceptable. There is no way for me to forward incoming emails so I will be out of touch with my business clients for two days.
I'm paying register.com and losing money...hmmm
Gmail works pretty well and is free.
I've been a register.com customer for a few years. I have some domain names registered with them but mostly use their email service. Since they upgraded the email service to ProMail several months ago, is has basically become almost un-usable. I've called technical support a few times over the past several months, and although the reps have been polite, all they can do is appoligize for the lously service and say they're aware of and are working on the problems. It's been months of really lously email service with no improvements to known technical glitches. I't hard to believe that they can't run a basic email service.
Register.com do it myself website is god awful. When you put simple text in the text boxes in for example verdana and you hit done then you check the website and a line shows up in courier. Just one line. It is enough to drive you mad and the help button gets you to such basic commands that its like you are going in circles. I believe the DIY website function is rigged so you must upgrade your services. The templates are soooo blah. I will check out Wordpress.
As far as domain name, it is a deal on register.com. I've used register.com over ten years and the DIY website functions has not improved much. I've never used email function so I can't comment on that.
They don't notice their customer when your domain is expired. What they do just shut it down and charge you for reinstall fee $25.00. Their price is up and up...
I didn't know I was signing up for harassment when I signed on with register.com. The endless barrage of reminder e-mails I'd always receive for months before my domains were due to expire were bad enough, but this year they've evidently added the practice of having a pre-recorded message call several times a day, every single day. People can't leave me phone messages because register.com has filled my voice mailbox with multiple, duplicate recordings. They persist despite the fact that I have (because of these calls) transferred the domains to another host (or will have when register.com gives me the authorization codes I've been waiting three days for now), contacted them four times telling them to stop, and received two acknowledgements that they've received my instructions. I just filed a better business bureau complaint, and can only hope that brings me peace.
Register.com really sucks for all possible reasons. Nothing ever works as it should, and their support team is not able to solve anything. Any registrar you try will be better than this one.
Really the worst customer service in the industry.
72 hours to remove a single line of HTML from our front page that crashed our website. It's a long story, but the "Do it Yourself" "SiteBuilder" does NOT give you access to your html if a tag gets left out and crashes your site. The tech support staff are not empowered to edit html on the fly and it has to be "escalated". It has now been 3 days and we're in the middle of a fundraiser and all I get from tech support is "It's out of our hands". I begged the person on the line to personally talk to their supervisor to see if they could please get the techs to remove this single line of code from our website and I got "again, it is out of our hands."
Unbelievably unprofessional and outdated software and technical support is nonexistent and snarky.
As soon as I can move to another company and get my website set up again, I'm going.
Their customer support is nice and friendly, but that doesn't help that the email/promail is extremely slow and now currently down ALONG with their phone so I cannot even call them! When I do call I never get a person on the first try. They call me back within an hour or two. I am losing business because I cannot receive/send emails. Isn't this the one job they are supposed to do well?! I am beyond frustrated. And when the email does function, it is SO slow. Yesterday I received a few "new" emails from October. I would not recommend this service to anyone.
They charge you an extra fee for domain forwarding. They have a free service for domain forwarding but it has ads. They automatically renew your card. I was not aware of this until I got about an $80 bill! All I have is one domain name with domain forwarding which I did not want to renew and that cost $80? I have to call their billing department tomorrow and find out why they did that. In order to deactivate auto renewal you need to call them. I will definitely never do business with them again.
Horrible support from Register. I ordered from a special promotion but when I realized there were going to be more problems I tried to cancel auto-renewal. The option was greyed out in their back office so I couldn't do it.
Wait time over the phone 30 minutes..
I submitted a ticket asking they remove my card auto-renew.
They responded 2 weeks later saying they would like to set a time for call.
So my only option at this point is to wait for 15-20 minutes or hope for a call back just to get my card removed from their auto renew system.
I'll NEVER have anything to do with register again - they're the worst. Godaddy or Namecheap.com is the only way to go.
This company is aweful!!!
I had been paying $76 for the gorilla marketing. I have had zero calls directed to me from the website. When I called to cancel this service I told the rep this. He tried to talk me into staying by telling me the services works better with key words. I provided these when signing up for the service but there were none entered into my account. It's my opinion if I'm being charged a monthly fee for something that helps with marketing than Register should provide some customer service that makes sure their client is getting the most out of the service they are providing. I would not recommend this service to anyone.
I have been a register.com customer for 16+ years. I was very happy with the e-mail service until promail. With the change to promail everything went downhill fast. Its unreliable, many features are broken. I have to call almost ever week to discuss a problem. Today, I was not able to reply to messages and plan to call this afternoon to repiort the issue. e-mail seems to work fine from my phone. But from my macs and PCs using Firefox, Chrome, and Safari I have lots of issues and concerns about quality and performance.
I will say your support staff is great. I just feel sorry for all the calls they must be getting.
When I closed my company and cancelled my Register.com account I believed the process would be simple. I continued to receive emails about me account and new "DEALS" that I should take advantage of. Eventually I received an email from Register.com stating if I did not pay and sign up for Privacy Protection my personal and private information would be placed onto the internet for the public to see. When I called Register.com to clarify this I was told this is indeed their common practice. My full name, email address and home telephone number are all listed on the WWW for everyone to see....unless I agree to pay Register.com their monthly fee (or blackmail money) in order to prevent this information from becoming public.
Thank you Register.com. I have now notified the Credit Reporting agencies in order to protect myself. Beware business owners. You could be next if you cancel your Register.com account.
Register.com is convenient to use and very user friendly. The support given by the company is really great. The overnight call which will help us to renew our domain is only given by them. The servers are really fast and the uptime is 99.99%. The services given by them is fantastic. Register.com also provides free site builder which helps new users a what you see is what you get approach. Overall ill give register.com a 10 on 10. Cheers
I bought a domain with Register.com for $2.99. Seemed like a sweet deal, then a year later I get about a dozen emails telling me my domain is about to expire! Oh no!
I didn't want the domain anymore, so I forgot all about it, deleted the emails. They kept sending them asking me to pay, I thought "wow, persistent".
THEN: When the domain expired they auto-renewed it for $38.00 (For those who aren't super awesome at math thats about a 1300% price increase.)
PROBLEM IS: I never agreed to be charged automatically. I was left with $1 on my card (and some change). I'm now stuck with no money, eating my friends food and catching rides for the rest of the week. It may not have been much, but it was all I had and they took it without permission.
What they have done is unethical and legally questionable. I would never recommend this company.
NOTE: Don't use their callback system, it does not work properly, you wont get a call. They have horrible phone support. The agents have all acted like it's all my fault.
If I wanted the domain, I would have answered one of their many emails. I didn't, because I don't want it, they didn't get the picture.
Horrible customer service! I want to transfer my domain and they would not send me my authorization code. I've waited 9 days and their replies are all system-generated messages that are not helpful at all. According to the robotic messages, The only way I can get the code is if I call them by phone, I live outside the U.S. and their international number is unreachable. Also, How does talking to them over the phone verify anything? They are just making lame excuses to not give the authorization code. I have access to my register.com account, Paypal account I've used to purchase the domain, host and the email address I've registered the account with and I still can't get my code. The domain is also not that "valuable" as it's only 7 months old. I can't understand what they would gain from doing this to their customers. They are holding my domain hostage for no valid reason! I've just filed a complaint as their business practices are unethical. (reported to ICANN and BBB) For those who want to turn auto-renew off, login to your paypal account > view all transactions > choose the transaction with register.com and cancel the subscription from there. You can't disable it from register.com's UI, they are shady as ****! I advise everyone to avoid this company at all costs. You will be disappointed!
Register.com is terrible on so many counts it is hard to describe without getting angry. They have messed up new email addresses I added to my company numerous times, leaving employees without email for days. Their wait to speak with someone is up to an hour at times and the people aren't always friendly or helpful. WORST OF ALL, their email service goes down every couple of weeks - this means to access to to emails from clients and loss of business. I would love to sue these people for false claims. They have made me lose money for my business. STAY AWAY
They are a complete fail. My email has gone down multiple times; my account has lapsed without alerting me, they migrated to a new email platform during the middle of the day and my email was down for 24 hours, and when I call? They continue to preach that they're working on it.
Using them for my business was a terrible decision. If I save at least one unsuspecting person from the same fate, that's a success.
The service its really bad especially with them E-mail service , we lost lots of money just because the E-mail that they provide not working from time to time and take them for ever to fix it. Try to call them for help, they put you on hold forever and you can not get the right help. We stuck with them for couple years and we feel sorry for that.
**READ BEFORE YOU DO BUSINESS WITH REGISTER.COM**
before i purchased their $0.99 domain and asked if there was masked forwarding. they said there were 2 options. first option was to have a small link to their website at the bottom of my landing page that was "compared to the chat bar in facebook" or i could pay $49 to have that removed.
i went with the free option; for those of you who are familiar with facebook know that the chat bar is very small
when i forwarded the domain to my landing page it was this gigantic strip that took up 15% of my page covering the area where my prospects enter their email address so i can generate a lead.
when i called and let them know i was lied to and want the banner removed, the smart ass on the other end who thinks hes well trained in handling objections attempted to tell me that being lied to is an emotional state of mind and that he cant take responsibility for what others in the company say.
The sad thing is that most business owners arent computer/internet/website/email savvy and would be willing to fork over the $49 thinking its actually going to something other than a 100% profit in return for not being held hostage by register.com
the punk i spoke with also mentioned that the person who has the power to eliminate the $49 fee would be afraid of losing his job for doing so! lol
I despise this company. I have called since 1996 when I first became a customer, pleading with Register.com to stop making your website so confusing and to send information in your email alerts so I know WHICH URL you are inquiring about. And STILL 10 years later you are doing the same thing. I know that others also complain but you still do it obviously because in the end you are able to trap or confuse people into buying more services then they need.
This is dirty and disreputable and the fist opportunity I have I plan to move ALL of my accounts.
John Erik Karkula
register is better webhosting provider,because register.com provide vps hosting and domain hosting and more services.
I've been a register.com user for 3 years. My site has 40 pages and I've inserted some HTML code. Recently I started finding that the pages went "blank" - I called in alarm and was told it was due to the code "going bad" - I went round and round, but basically they said I had to rebuild my pages and even though they were on another older site, they could not transfer... the code had been on for months, so I doubt it just "went bad" - I am extremely frustrated. I also learned that they have new template system which is much easier to use, and more updated... I would love to use the new system. and would even be willing to pay for them to transfer... but they said it could not be done, once again I have to redo the whole site. Something is definitely wrong here... how could they develop a new and better product and not give their clients a way to transition up - while I had received excellent customer service up to this point, I really have lost faith in their ability to help me... not sure what I;ll do next.
Register is the best site to get a domain for a good price. Register also holds deals sometimes for domains for only $2.00!!!!!
Register is suitable for anybody looking to purchase a domain! I would recommend this hosting provider to ANYBODY
Out of 10 days of hosting the website was down 5 days. Customer sevice says "sorry" but I am losing money every minute while running pay-per-click promo on diferent networks!
Register.com is the worse domain registrar! They charge $37 a year, and then charge me $25 because I was 1 day late renewing the website. When I called customer support they told me basically too bad. You've been with us for 7 years you should know the costs.
I think a better approach is you have been a loyal customer for seven years....
I'm still trying to get the domain transferred. They do not make it easy! I definitely do NOT recommend using them!
I do not believe that Register.com provides enough value to customers, relative to it's price. They recently had a DDOS attack in April 09, and my email service went down for a couple of days. I generally was OK with this disruption, but this past week caused me to change my mind.
This week (July 1 2009), they "upgraded" their email servers, but as a result, email service was interrmitant all week; I received countless duplicates, and worst of all, their on line support was incapable of solving my problems. I use Outlook 2003 and my smartphone as my 'clients', and each required me to check for late delivery message, and remove multiple duplicate copies (over and over again....).
Tech support provided the rote answers (" we are upgrading to a new improved service"), but either would not or could not help me. Also, they were not inclined to give me a credit for problems with service.
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