- 24/7 Toll-Free Support
- Free domain name
- 100% uptime guarantee
- Can scale as your site grows
Register.com is an internet services company that specialises in domain name registrations. The company can boast over 2.5 million domain name registrations over more than a decade. Despite being focused on domain names, Register.com also offer a range of other internet services, including web hosting.
Register.com was acquired by Web.com in 2010. Web.com is a very large web services organisation which owns other brands such as Network Solutions and Solid Cactus. Collectively, Web.com brands provide services to over 1 million customers around the world.
Register.com Hosting Plans
Register.com only offers shared hosting plans for its customers. The plans can be based on Unix or Windows operating systems and there are three plans to choose from:
● The Essential hosting plan is the lowest priced option available with Register.com. This provides unlimited bandwidth and 300 GB disk space. This plan also gives customers up to 10 email boxes, 25 FTP accounts and the ability to host up to 25 MySQL databases.
● The next plan up is the Professional hosting plan which increases the available disk space to 500 GB, email boxes to 25, FTP accounts to 50 and MySQL databases to 50.
● The top of the range plan is the Premium hosting plan. This provides unlimited disk space, FTP accounts and MySQL databases and the customer has the option to set up 25 email accounts.
Register.com also advertises a range of other services such as website building, a range of site security options and marketing/ SEO services. Customers can purchase these in addition to a hosting plan. Website development features such as Ruby on Rails, PHP 5, JSP, ASP and Python are available and the hosting plans come with AWStats tool to monitor traffic to your site.
Hosting with Register.com is advertised with a 99.99% uptime guarantee, although this drops very slightly to 99.9% for Windows hosting). Customers are given free hosting time if availability drops below the relevant point.
Credits are awarded based on a sliding scale. The first hour of downtime only provides 1 hour of credit, whilst every hour after the first will compensate the customer with 12 hours, and so on. The uptime calculation excludes scheduled maintenance, problems caused by customer scripting errors and problems with third party applications. Some other factors which may cause downtime are excluded from the calculation as well, so this is a fairly complex arrangement, although the compensation appears to be quite generous.
Register.com provides its customers with a range of FAQs, user guides, product tours, tips and tutorials for self-help purposes.
In terms of technical contacts, there are both US and Canadian toll-free support numbers, plus an international number for customers to call for technical support. It’s worth noting that there is also a call-back form to request a call at a time suited to you, which is a nice addition I haven’t seen elsewhere. Register.com claims that its phone line statistics show that 70% of all calls are answered in under 50 seconds. Customers can also email the support teams as you’d expect.
Register.com staff maintain active Twitter and Facebook incounts. More importantly, the company takes the time to interact with its customers through these channels when they need a hand.
Register.com in the News
Register.com have made appearances in the technical media sites, although nothing I found related to serious outages. I did find an article in CNet regarding the company being sued by a Chinese search engine for a problem that lead to hacking, but this appears to have been limited to a single customer.
Register.com Control Panel
At first glance, Register.com doesn’t seem to mention its control panel at all. Digging a little deeper, it appears that there is a custom control panel of some sort. Without a demo, it’s hard to say exactly what the control panel’s like.
Other than a free domain name, there are few bonuses to tempt customers to sign up. I didn’t see any free advertising credits on offer, which is a little unusual.
Register.com Money Back Guarantee / Cancellation Policy
There is a money-back guarantee for Register.com’s internet services, but web hosting is exempt from this policy. There doesn’t appear to be a guarantee covering hosting at all.
As far as ‘pure’ hosting goes, Register.com does not stand up particularly well against its competitors. It has a limited range of plans with few extras and guarantees to reassure customers. The lack of information regarding a control panel is also a concern, as the lack of a money-back guarantee could mean that you’re tied to it if you don’t like it.
On the flip side, technical support appears to be fairly good and customers aren’t ignored or brushed aside when it comes to social media interaction.
The real strength of Register.com lies in the other services it provides, such as web site building, SEO and marketing. If you are looking for a simple hosting plan, you will probably be better off elsewhere. However, if you are looking for help building and managing your site, Register.com have a good range services on offer, and it looks like you can bolt these on to a hosting plan fairly easily.
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