Add Your Review for RocketCloud

2 RocketCloud Reviews:

Is RocketCloud the host for you?

Last reviewed Mar 19, 2016

Key features

  • PHP
  • WordPress
  • MySQL
  • 24/7 Support

User Reviews - Total: 2

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

RocketCloud has supported my business since it's inception. When I approached RocketCloud to launch my small business - targeting new moms - they were able to setup my web hosting, arrange my email account, install my SSL certificate and develop my online store within two weeks. Good service at a great price (and in Canadian dollars)! I've renewed my annual hosting contract with RocketCloud and will continue to well into the future.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Epicly awesome at every turn. This is a solid business run by guys who know their "stuff". (Not sure if I can say "sh**" in a review.) Our experience in transitioning from one of the largest web hosts in the free world to Rocketcloud has been nothing short of euphoria. I would recommend them to anyone. Price, performance and support have all exceeded my expectations.

RocketCloud

gorocketcloud.com Location: Canada

RocketCloud Introduction

RocketCloud does one thing and aims to do it well. By concentrating on shared hosting and customers based in Canada, RocketCloud is able to provide simple shared hosting plans which will be attractive to customers looking to transact business in Canadian dollars with a preference for technical support from a team located in Canada.

Services and Specializations

RocketCloud offers shared hosting plans exclusively. All plans include:

  • Unlimited disk space and bandwidth;
  • One website transfered to a new account;
  • Easy one-click installation of popular web applications like WordPress and Drupal;
  • Support for an unlimited number of email addresses and MySQL databases;
  • Basic Cloudflare CDN integration.

Customers who opt for upgraded plans enjoy additional features such as weekly website backups stored by Amazon S3 Web Services. Some of the upgraded plans also include one domain name and one Professional Google Business Account, as well as one SSL certificate and website security by Sucuri.

In addition to shared hosting, RocketCloud offers several add-on products and services such as:

  • A maintenance program to automatically update the WordPress core and all plugins, and maintain daily backups of a single installation;
  • Upgraded CDN integration;
  • Two hours of hands-on website content and design assistance per month;
  • Additional SSL certificates;
  • Domain name registration and management services.

Support and Customer Service

RocketCloud offers 24/7 support from a team based in Canada. A ticketing system is provided, but the support team can also be contacted by email or phone. Phone support is available from 8 AM to 7 PM EST, Monday through Friday.

Billing and Payment Policies

Accounts are offered on either a monthly or annual basis. Customers who select the annual plan receive a discount of approximately 30% compared to the monthly rate. All new customers receive a 30-day money back guarantee, except customers who opt for the most advanced plan who receive a 60-day money back guarantee. Payment can be made by PayPal or with any major credit card and all payments are processed in Canadian dollars.

What We Couldn't Find

There are few things we usually look for when reviewing a web host that we weren't able to find when researching RocketCloud. That doesn't necessarily indicate that there is a problem, but customers considering this host should satisfy themselves about these issues before signing up.

  • We could not find any information about the company's servers or the datacenter where the servers are located.
  • 99.9% uptime is advertised, but no mention of an uptime guarantee is included in the Terms of Service.
  • It is not clear whether more than one website and domain can be hosted from a single RocketCloud hosting account.
  • Three levels of support are offered: basic, advanced, and priority. However, we were unable to find any information explaining the difference between each of these levels of support.

Summary

RocketCloud offers simple shared hosting plans for customers who want to pay for hosting in Canadian web hosting company. Individuals and small to medium businesses located in Canada looking for a hands-on Canadian host may find RocketCloud to be an ideal fit.

RocketCloud Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Basic WordPress PHP MySQL 24/7 Support Unlimited Unlimited $7.99/month
Usual price:

RocketCloud Features

How does RocketCloud compare to their competitors?

Overall ★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★
Visit RocketCloud
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