Our web site was down for two month because of Routhost unacceptable level of service. We have moved away and we advise other customers to run away from this.

We have paid to Routhost the renewal of our domain name in due time and we have got automatic message from them that our domain nave has been renewed.
But on practice Routhost has not renewed our domain name at all and our domain has been placed into expired domain finally by the end of September 2010. Despite numerous tickets submitted, we only received dumb replies (28/09/2010. “I have contacted registrar regarding your domain status. You will be updated as soon as we know more details. Andrew J”. 29/09/2010. “I have requested renewal for your domain. Andrew J.RoutHost.com Team”)

Finally only 05/10/2010 we have got Routhost message. (Remark. Our web site has been down already one week)
“Although your domain was expiring on 30th of September ( Remark. We have paid the renewal of the domain in August,27,2010) apparently EU registrar has changed way in which it is processing all expiring domains. As such, all expiring domains for September 1-30, are processed as expired on 28th of September. For this reason, your domain has been placed into expired domain list and there is a redemption fee of $250 to be paid to renew it again.”

We have asked Routhost many times why we have to pay $250 if we have paid already their renewal fee of our domain in due time and why they have failed to renew the domain. No answer at all.

We advise other customers to run away of Routhost`s service.