Add Your Review for ServerPronto

8 ServerPronto Reviews:

Is ServerPronto the host for you?

Last reviewed Oct 13, 2015

Key features

  • Uptime Guarantee
  • Linux
  • CentOS
  • VPS
  • Support Forum
  • Phone Support

User Reviews - Total: 8

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

We are a big data intelligence and SEO provider to the enterprise and blue chip community, before we launched in Feb 2014 we did a lot of research on locating the right solution, seeking flexibility, speed, accuracy and reliability with superb support options.

Our options were to either house our own servers, use Amazon web-servers or locate a server farm with a great infrastructure.

After a lot analysis and price comparison across the entire market (worldwide), we were clearly able to see that Server Pronto offered the best solution in term of price, service and stability.

It was a step of faith to go with any external company, but it was the best thing we did. We had read good and bad reviews of all companies including Server Pronto, but let’s face it, bad news seems to be more common than good news, as the unhappy customers tend to over exaggerate the matter and the happy ones are too busy making money to bother writing reviews, unless they become completely overwhelmed with satisfaction…. Which is where we are right now and have been for one and a half years. They have proven themselves to be professional, passionate, focused, technically superior, honest, and operate with the highest morals at all times.

If anyone wants to ask me in person to make sure this isn’t a fake post, my name is Andrew Stubbs and I am the founder and CEO of Intelligiants.
If you’re looking for fast, reliable and cost effective server solutions, use them!

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I have been with ServerPronto for two weeks now. I'm setting up a bare metal ESXi server. I've had some hiccups with the setup in getting my old VMs migrated to the new server. The support staff has been amazing going above and beyond to find solutions to my problems. When I couldn't get my USB drive to mount to the server to copy the raw VM backups over, their tech support took the time to make a backup of my drive (so I could take it back with me), research the problem and find a way to migrate the files from their backup drive to my new server for me. In working through all the issues I've had (missing ports open that ESXi needed, converting thick to thin drives, new firewall rules setup, etc), their tech support has been there in a timely manner to help me work through the issues.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I have been hosting with ServerPronto for several month now and can only say positive things about their services.
My server was up and running within 3 hours after ordering and the uptime so far is great (knock on wood!). Their ticket reply time and quality is more than satisfying, their staff gives you the feeling that you are a valued customer and not just a number in their billing system.

Keep it up ServerPronto!

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Hi i would like to let users know that server pronto is the worst and poor dedicated hosting provider. i took their server to host just 1 domain and all the ips which they assign me were already blacklisted. even they have a system called smart host relay. which is changing IP addresses randomly to for emails and there assigned ips were already blacklisted for sending emails. due to their worst support and poor server and MTA reputation my client suffered email bounce back issue every 1 hour. they spent all their resources in marketing to get new customers for their poor dedicated servers but when it comes to provide a quality service they are far behind any basic hosting provider. i would highly recommend hosting providers to not take their dedicated servers as they will hang you in the air after you host your clients on their servers. attached is the screenshot of tickets which i created due to their poor support and recurring issues within just 2 weeks.
regards,
farrukh mir

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Up time is very very bad, My VPS is down 3 times in two days, their support reply fast, but cant solve most of the issues.

The worst hosting I have used.

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

If been hosting with ServerPronto and CloudPronto for about 3 years now and I am very happy with the service they provide. Especially in the last half year improvments in connectivity and uptime as well as administrative procedures have made their service even better.

Thumbs up from me! Greetings from Canada.

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Great experience! I've been with them for 2 years now and their service has been realy good. Tickets are replied fast and problems get solved. The server was down once, but I don't know if I brought it down with running an update or if they had any issues. The server was back up within a half-hour, so no biggy.

I like their prices and the great service that you get! Thumbs up from me.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

ServerPronto is one of the worst dedicated server hosting solution I've worked with. Here are some of the reasons:

1. They have incredibly complicated sign-up and cancellation procedures. You either have to send requests by (ordinary) mail or fax. When you cancel your contract, they request even more information from you than when you sign-up for it.

2. They are very slow at processing customer requests - they need several days to set-up your server, and two days to confirm your cancellation (contrary to most of other providers where you can have your server up/down in matter of hours).

3. Watch out for small letters! They force you to request cancellation of your contract 30 days before you want it to be canceled. So, if you are simply not satisfied with their service, you still have to pay them one more month.

4. Their uptime is awful - our service (which needs to be uptime 99.9%) has strange blackouts in connection to ServerPronto servers.

5. Their technical support is bad - they couldn't find out reason for connection blackouts for more than a week.

In summary: very cheap, and very bad solution. Instead of buying cheap solution, consider investing more money in your server, and have good product in your hands.

 
ServerPronto logo

ServerPronto

serverpronto.com

ServerPronto Hosting
Choose from cloud hosting, dedicated servers, virtual private servers (VPS),
or fully customized solutions. ServerPronto has been in business since 2000,
but changed to customer-centered approach to business under new
ownership in 2012. Whether you need a scalable solution or a physical
server, they’ll make sure your plan includes just what you need.

Support

When you need help, you can contact ServerPronto’s knowledgeable team
via email or ticketing system. Both are available 24/7. Tech support over the
phone, called Voice Support, is available for a fee.

Features

No matter what solution you choose, you’ll get a set of valuable account
features.

  • Security compliance in several areas, such as HIPAA and payment card
    industry (PCI)
  • Custom solutions
  • Redundant network
  • Multiple Tier 1, 10 Gbps Internet
    backbones
  • 100 percent uptime guarantee
  • Free setup assistance
  • 7-day, money-back guarantee
  • Monthly billing; no contracts

Cloud Hosting

Public or Private cloud options give you either a share hosting or private
server type experience, respectively.

  • Fully dedicated resources on Private Cloud
  • Cloud control panel for Public, Administrator control panel for
    Private
  • Several Linux distributions, Windows, and cPanel virtual
    machines (VMs)
  • Remote access
  • Instantly scalable
  • Choose up to 8 cores
  • Choose up to 16 GB RAM
  • Choose up to 2 TB hard drive
  • Choose up to 5 TB bandwidth

Dedicated Servers

If your IT team needs robust resources to work with, these preconfigured,
customizable servers are the way to go.

  • One hour average provisioning
  • Enterprise class hardware
  • Minimum of one dedicated Internet protocol (IP) address
  • Full root access
  • Preconfigured with operating system specific software, such as Apache
    HTTP or Server Manager
  • Up to two octo-core 2.5 GHz central processing units
    (CPUs), depending on server choice
  • Up to 64 GB DDR3 RAM, depending on server
    choice
  • Up to two 600 GB serial attached SCSI drives,
    depending on server choice
  • Up to 40 TB bandwidth, depending on server
    choice
  • 100 mbps port speed

VPS

These solutions offer solid features with instant scalability for site with traffic
fluctuations and a budget.

  • Linux, Windows, or cPanel
  • Up to four CPU cores, depending on configuration
    selections
  • Up to 4 GB RAM, depending on configuration
    selections
  • Up to 250 GB hard drive, depending on configuration
    selections
  • 5 TB data transfer
  • 100 Mbps port speed
  • Additional IPs and managed backups available for a fee

Pros

  • Fully customizable solutions
  • Operating system choices
  • Constant support with optional enhanced support
  • E-commerce and other industry standard security compliance

Cons

  • Live phone support is not included
  • Dedicated servers are not managed

The Verdict

ServerPronto doesn’t offer dozens of plans because they don’t need to do so.
Every account is customized specifically to your needs. This is especially nice
if you don’t like to pay for package of features you may never use. Scalable
plans are great for site with traffic fluctuations, while the servers and private
cloud options give you generous dedicated features. Small and large
businesses will find these plans and the level of customization attractive.

ServerPronto Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Linux VPS-Basic VPS CentOS Linux Uptime Guarantee Unix Help Center Live 20GB 500GB $11.95/month
Usual price:
Linux VPS-Standard VPS CentOS Linux Uptime Guarantee Help Center Live Live Chat Support 30GB 2TB $15.95/month
Usual price:
Cpanel VPS WHM VPS CentOS Linux cPanel Uptime Guarantee 20GB 5TB $29.95/month
Usual price:
Windows VPS Windows 2008 MSSQL Windows VPS Linux Uptime Guarantee 30GB 5TB $34.95/month
Usual price:
Cloud Account Linux Uptime Guarantee $0.00/month
Usual price:
Dedicated Cloud - Basic Linux Uptime Guarantee $0.00/month
Usual price:
Dedicated Cloud - Enterprise Linux Uptime Guarantee $0.00/month
Usual price:
1U Colocation Linux Uptime Guarantee Colocation $49.00/month
Usual price:

ServerPronto Frequently Asked Questions

  • Does this host offer Windows or Linux plans, or both?

    ServerPronto offers Linux and Windows cloud hosting, along with dedicated servers.

  • Do I need to be on the lookout for any hidden fees?

    Order forms list a wide range of costs, breaking down your order in detail. Pricing is straightforward.

  • Do they offer any dedicated plans? How many plans are available?

    Yes, a total of 9 dedicated server packages are available. They can be customized to meet your specific needs.

  • If I choose to sign up, will they provide me with a free domain?

    No. The plans are not designed for first-time users.

  • Can I register a domain with ServerPronto?

    ServerPronto handles domain registration as part of their managed services.

  • What sort of money-back guarantee do they have?

    The company offers a 7-day money back guarantee.

  • Do they have any VPS plans?

    ServerPronto only offers four VPS cloud plans in cPanel, WHM, Windows or as “bare metal” configurations.

  • What forms of user support are available? Is there a phone hotline?

    Support is handled via live chat or ticketing. A support line is available only on weekdays.

  • What languages is support and customer service available in?

    The site offers a wide range of languages to choose from, but it is unclear which languages are available for support.

  • Where is ServerPronto headquartered?

    The company is registered in Miami, Florida.

  • Where are their servers located?

    This host uses two US-based data centers in Atlanta, Georgia, and Miami, Florida.

  • What programming languages are supported with their cloud plans?

    It all depends on the type of plan you choose (Windows vs Linux), but you should get everything you need, provided you don’t have some exotic requirements. Specialized development environments are available as well.

  • Do they have any reseller plans?

    Cloud VPS reseller plans are available.

  • Do they have an affiliate program or a reseller program?

    Yes; ServerPronto offers both affiliate and reseller programs.

  • I would need to transfer a few sites from my current host. What about migration support?

    Migration support is available and is usually discounted as the company’s “Migration Promo”.

  • I am about to launch first WordPress blog, I am new to all this. Are any of their packages a good choice for users like myself?

    ServerPronto is aiming for somewhat bigger users than individuals with a single blog. The plans are more than sufficient for novice users, who might be better off with a cheaper shared plan somewhere else.

  • I plan to transfer a few sites from my old host and I haven’t used cloud before. Which plan should I choose? Should I consider a dedicated server instead?

    It depends on the amount of traffic your sites get. You need to compile your statistics and do some research or contact the host for advice.

  • I would like to create a few sites on my own, but I’m not a developer and I don’t know HTML. Is site builder software available?

    ServerPronto specializes in more comprehensive plans for advanced users, so no sitebuilder software is included in the plans.

  • What about security? I make WordPress sites for my clients and I don’t want my clients to be hacked, or suffer a DDOS attack.

    ServerPronto has relatively flexible and robust cloud plans. Various security add-ons are available as well.

  • What about virtualization?

    ServerPronto offers VMWare VMvisor, XenServer, OnApp and XEN support.

  • Do they have any managed services?

    Yes, the host specializes in hosting solutions for small and medium businesses, so numerous managed services are available, including server farms, disaster recovery, backup and colocation services.

  • Do they use a content delivery network?

    Yes. In addition to the company’s two main datacenters in the US, ServerPronto relies on a global CDN network.

  • What about their disaster recovery services?

    The company offers fully managed and monitored disaster recovery plans with hourly backups. Plans ranging from 25GB to 5TB are available.

  • Would ServerPronto be a good choice for hosting a large image library?

    Yes, due to the global CDN network and a multitude of different plans, you should be able to find a suitable solution for your image hosting needs.

  • What sort of content is prohibited?

    All illegal activities are obviously prohibited, along with spamming or bulk emailing, or activities that may promote fraudulent investments, such as Ponzi schemes.

  • What control panels are available?

    Depending on which package you choose, you could get cPanel, WHM or Plesk.

  • What forms of payment do they accept?

    All major credit cards are accepted.

  • What’s their uptime guarantee?

    The host claims 99.9% to 100% depending on the plan.

  • What about additional security features?

    You can get a number of additional security features, including additional infrastructure (colocation, disaster recovery). DDOS security is boosted by the global CDN.

  • What is their Development Environment package like?

    The development environment package is marketed as Infrastructure as a Service (IaaS). It provides monthly and hourly billing and a range of other developer-friendly services.

  • Are different billing cycles available? Can I pay monthly?

    Yes, you can pay monthly. Quarterly, 6-month and 12-month cycles are available as well.

  • Which operating systems are available on their managed dedicated servers?

    Managed servers are available with Fedora, Debian, Gentoo, CentOS, Ubuntu and FreeBSD.

  • What’s their backup policy like?

    It depends on the plan you choose, but you can get managed data backup and disaster recovery services if you think you need the extra protection.

  • I am interested in setting up a big, low-latency gaming server. Is that a possibility?

    Yes, provided you choose an adequate dedicated server. The host also offers Minecraft hosting packages.

  • What are my storage options on dedicated servers?

    All plans feature hard drives by default (SAS and SATA), but SSD storage is available as an optional add-on.

  • Are RAID options available?

    Yes, RAID can be configured on most dedicated plans and comes as standard on two Enterprise plans.

  • Do they offer any discounts?

    Discount coupons are usually available, and some plans are on sale.

  • Can I get a custom cloud solution?

    Yes, custom cloud solutions are available, but you have to contact the host for a quote.

  • Are any of their plans suitable for video streaming?

    Thanks to the host’s global CDN, you could use some of the plans for video streaming, provided you get a plan with enough storage and bandwidth.

  • My business might be interested in bulk server clusters and server farms. What are our options?

    ServerPronto offers bulk servers and farms for medium and large enterprises. Details are not available, but you can get a free consultation and custom quote.

How does ServerPronto compare to their competitors?

Overall ★★★
Support
★★★
Features
★★★
Uptime
★★★
Value
★★★
Visit ServerPronto
Overall★★★★
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Overall★★★
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