Site5.com sucks! I have been with them for the past 4 years and it was been great when it comes to customer support. They were fast to respond to any of problem...however they were also fast to suspend your resold accounts under your reseller too fast as well without realy justiying why and normally they would just refer you to their terms and condition policies...

The problem really started when they get strict on cpu usage or the "Resource Policy".
A simple site with almost 200 visitors per month, running on an optimized wordpress version and with almost 2gb consumed space, 2 gb of bandwidth usage per month averagely ...they still shut it down. How come? what is actual calculations of that resource policy or point system? If their servers cant handle too many resold accounts against CPU usage then they might as well limit the max number of domains/account per reseller plan instead of killing resellers. It seems they are having problems sustaining their "previous good credibility" for the past years....i think theyre going down.

Another major problems we had was we got suprised that some of our accounts tends to get hack, changed .htaccess chmod , uploaded files and then they would pass on to you to fix the problem. How can you charge this to your sub clients? It was supposed to be their responsibility.

Site5 is good for basic users with kinda less than 100 viewers only running on a static website.

They were good 3 years back but now 2013....I wont recommend site5.com anymore...their servers are becoming slow, downtime every month, hackable. Worst if not hack, they will be the ones who will kill your sites anyway. so why trust them further?
Out of our 100 accounts, it got down to 75 sites just bcoz of these unreliable servers and stupid policies.

Site 5 servers are constantly overloaded and after tracking it with services like Pingdom and using the server to host websites in over 6 countries, I had over 70% of each year under the 99.99% uptime and continually received credit for it (about 1 or 2 dollars which is ridiculous when my clients complained and that was costing me much more than that).

The worst came when they started complaining about "inadequate usage" due to a strange metric of their own (no CPU, RAM or badnwidth, but an points system that only they know how it works or if its real, couldn't get any of them to explain anything about it anyway). Not only were all the websites hosted in my reseller account optimized for speed, the largest one had only about 1000 visitors a month and way under the maximum bandwidth and harddrive. The "overage" happened once and they threatened to close the account as if I had been over for months, by once I mean 1 day and apparently from a website that was just a landing page... after researching my account, it seemed a lot like a mistake from their system as it made absolutely no sense. They didn't care.

To be fair, they were very prompt to respond to tickets, however useless they were, but most of the time they simply claimed not to see any downtime and kept asking for pointless traceroutes, blaming the problem on a connection between my computer (after telling them that a client had complained and the client was not even in my country) and their server and that they had not had any downtime at all. Worst, if you check their own monitoring several of their servers are for the whole year under the 99.99%, some are worse than others. Plain dumb.

Last but not least, they do not provide refunds for unused services. I was forced to keep the hosting reseller account for 9 months without using it because they would not refund a dime, they only provide credit. Who in their right mind would use that credit once trust is lost?

I have been a Site5 customer for many years. Years ago they were very poorly managed and I suffered a lot of downtime. Under new management since around 2008, Site5 has turned around and become much more reliable. While they don't offer much phone support, they respond to trouble tickets very swiftly (within minutes, usually) and with a great deal of expertise.

However, recently, I have learned of three Site5 policies that make it a non-starter for me.

(1) I learned that Site5 does not issue any refunds after their brief money-back period. In other words, if I have to leave halfway through a two year plan, I do not get a pro-rated refund for the year I didn't use. This is contrary to many other hosting services (I looked at BlueHost, DreamHost, and Media Temple, all of which offer pro-rated refunds). I was surprised by this.

(2) I learned that Site5 is very strict about its no-self-backups policy. It's Terms of Service only allow cPanel backups and I had to argue strenuously to be allowed to make just one filesystem backup of my own with an automated script. Even after this was allowed, I was NOT allowed to make weekly or monthly database backups via an automated script. Site5 seemed to expect me to either make manual backups with cPanel or trust their own internal backups. While their internal backups may be sufficient for some, I really like handling backups myself. I confirmed with two other hosting services (BlueHost and DreamHost) that they do not restrict backups (aside from BlueHost making the reasonable request that only one filesystem backup be present on the service at a time). In fact, DreamHost makes the unusual offer of 50GB free space explicitly for backups, including backups of material from other sites (it even can use rsync)! I was very disappointed that Site5 did not budge on this issue.

(3) I learned that Site5 has begun to enforce quite restrictive CPU resource consumption limits. For six years I had run many domains through a single "unlimited" account at Site5. But two weeks ago I got my first notice that my account was consuming too many resources (Site5 uses an undefined measure of "points" and my account was using 550 instead of 450 points). Note that nothing had changed about my account for at least six months, but now Site5 treated the resource consumption as an emergency. Even after I moved all but a single domain off the Site5 account they claimed I was still using too many resources and cut off my account altogether.

I understand and support the attempt by Site5 to carefully manage its shared hosting through policies like these, but I think they have gone overboard. None of my sites are heavily used, they are all family sites that are of interest to at most a few hundred people. My stats for these sites are laughable (a few hundred hits a month each). That such a simple configuration of half a dozen domains tripped over Site5's "unlimited" plan is really inexplicable. Site5 staff were very rigid and rule-bound in their response and I finally had to pack up and leave the service. Even for my simple needs, Site5 was no longer a suitable host.

I wish Site5 well, but I'm afraid that they are now making users operate under much too strict a set of requirements. Be sure to consider CPU resource restrictions, backup restrictions, and pro-rated refund policies before you make a final decision about hosting with Site5 (or any other provider).

Sadly, I no longer would recommend Site5 to friends who need hosting.

Very bad company to deal with. Almost no support or stuff not willing to help you. I would not recommend.

Site5 is pretty awesome, I got to admit, joining them on a hunch they might be a great host, like I've heard in lots of reviews. But, I was right! They have a live chat staff available 24/7 for any billing or technical problems. They also resolve simple things relatively quickly. And the dashboard, was built by the team at Site5 and it's getting improved all the time! I remember it was 4am and I couldn't load up my site correctly. So, I opened the live chat, and from their end, they fixed an error with my code, I was overjoyed! And it took under 5 mins. So, I could go back to sleep. But, being with them for almost a year now, I can tell, I'll be with them for quite a while.

Site5 might have some competition, but they don't need to worry about it. If they keep doing what they have been doing, then they will make as the top web hosting provider in the industry. great tech support, great equipment and friendly customer service. I wanted to let everyone know that they can rely on Site5 for great service.The best choice for webhosting is Site5.