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With consistent uptime, amazing support, and an excellent interface, I am proud to be a Site5 user.
If there have been any issues, I was able to pop onto live chat and instantly connect with a support specialist that helped me out.
I would say that Site5 has the best shared hosting around, compared to the many others I have used.
Site5 is awesome because of their responsiveness to questions, issues, requests. I recently bought an SSL Certificate from them and chose to have them install it and they contacted me within about 15 minutes to get it all set up and confirm the settings. About a year ago I had an issue with an email address rejecting emails and it was resolved within 10 minutes. Site5 is great at having real people address your problems/needs as quickly as possible.
Their backend/admin page is simply awesome. Very easy to use, very straightforward and it never feels like they're constantly trying to upsell you to something else. They just present the settings and you go from there.
I've been with Site5 since early 2009 and have no interest in going back to my other hosts that I've tried in the past. They've been great for the last 4 years and it just seems that they are getting better and better.
I have been using site5 for about 2 years as a VPS customer. The experience has been mostly satisfactory and I would recommend using site5 to someone. The support especially I really appreciate they respond very timely to email support which I use so I can track my requests and their responses. I highly recommend site5 for drupal hosting on their VPS. I like the features like being able to choose the server location, cloudflare integration, which gives you CDN, you have enom domain registration integrated and they will transfer cpanel accounts for you for free. What I didn't like was that the managed server solution does not allow you all the customisations you might want to do so you would have to move to the unmanaged solution and rebuild the accounts yourself. Also what I also would have preferred is to have SSD drives in the servers so I might move to another provider that uses SSD drives and offers more customised managed server solutions, I was thinking rackspace or I might move to dedicated server solution. However for the time being site5 has be stable and reliable for the critical applications that I have been using it for and I have had reliable service so far.
I started a hosting account with them about a year ago and have had one site that was under construction for most of the time. The problem came when I used their free migration service. Its was a week going through hell trying to get them to migrate. They claimed their ip was getting blocked (I have never had any ip blocked with them) but they could access it with another computer. They waited a week until the one ip worked. They supposedly migrated it over. My account with IXwebhosting came up for renewal, but I didn't worry about it since all the website were supposed to be transferred over. None of the websites are working. It is very frustrating and it seems no one knows what is happening.
I have my ecommerce site hosted with Site5. They recently made changes to their servers that no longer supported my website - resulting in multiple errors in the shopping cart and a huge loss of business and income. When I complained to tech support they dragged out the investigation process for weeks, finding every excuse as to why they did not and could not do anything to resolve the issue. It was only weeks later that I found out the errors resulted from their servers no longer supporting the version of my PHP coding, I requested accounts contact me for a refund of the $500AU 2 yr subscription so I could move my hosting to a provider that could support my website - of which their were many - and this would mean I didn't have to spend money on expensive coding upgrades on the existing site, before my new website was launched. Not only did accounts fail to contact me back within the period I was eligible for a refund, but they refused to take any accountability for the damage their upgrades had on my online business and even though they were aware it was possible for me to host my site elsewhere with a provider that wouldn't require any expensive coding upgrades they said they could not assist further or refund my 2 yr subscription which had only just been renewed. Avoid them at all costs, their technical support staff are useless, unhelpful and they are only interested in getting your money and do not care about the level of hosting they provide, even if it means shutting down your business.
I recently started a 30 day trial period to see how site5 support will look like as far as ruby on rails is concerned. While tutorials in their knowledge base need an urgent update. their support is polite and ready to help at the worst. At the best, they helped me setup RVM while i was researching as well to help myself. I have a couple of 2.1.1 rails websites which will not be updated, so i wanted ruby 1.8.7 and rails 2.1.1 to be loccaly installed like forever and be independent from system upgrades. After numerous emails going back and forth i finally got help and got myself a setup that satisfied me 100%. The last host i used was slow and after trying site5 i got excited by their fast speed. Even though the server i am on has 1053 users (!) i am still able to do things very fast given that the server has 15 xeon cpus at 2.4GHz and 24GB ram. In general i give them a 8.5 out of 10 but i think they deserve a little more. The thing i mostly liked is that i have unlimited websites and unlimited bandwidth which after using a python script that targets speedtest, i got 500mbits dl and 270Mbits up. It may not look much in terms of how fast my website would load when i access it, but it is still something good in my opinion. To wipe off the thoughts from those who think that site5 wrote this review i am giving one of my websites naftilos76.net.
If you are OK with emails and the server being down 1 or 2 days every month then you can go with them. They have a forum with hundreds of posts everyday where the services are down for hours and sometime even days.
The staff are helpless because they cannot provide a good ETA and just forward the link to the forum which we need to keep checking ourselves.
I have been experiencing consistent issues with both websites I have on Site5. One is a blog, one a basic informative business website. No matter what server I change to, my websites will not open. One opens only when using Google Chrome on a PC, the other not at all.
When I emailed Site5 IT support, they told me I should contact every person that cannot open my website and notify them of an issue with their personal browser. Seriously? I have a crystal ball and can tell when someone is searching out my blog or website? Or should send an email to all the followers to tell them how to change settings on their computer. To date, I have received numerous emails from people asking me if I've taken my site down.
Finally consulted with an IT firm, unrelated to Site5, to confirm they are experiencing major issues with their servers and systems. I am searching for a new provider. Which led me to these reviews. I hope this helps anyone who is looking for the same. Do not go with Site5. The tech personnel are extremely friendly and try to be helpful, but are helpless. I should have made this change months ago. Who knows the impact on the business. Oh, wait, according to Site5, I have that crystal ball to tell me...
Speaks for itself. The constant outages are intolerable.
Their solution is to move me to a VPS and charge me $55/mo - that's a long way from $6
I have had site5 reseller hosting for almost 5 years. I have quite a few of my client accounts on the service. When I first signed up the service was actually pretty decent, not the best, but worth the price I was paying, $25 per month.
The past few years however have been the most painful I have ever encountered. My sites have been experiencing daily issues, I can't remember the amount of times I had clients call me furious that their sites are not loading. I have also lost a lot of money on Google Ads because clients click my ad and never get to my site.
It's always the same few excuses, first they try and blame you that your 30 visitors per day is eating up the bandwidth or there is a database issue, etc. I have also been migrated to "better" servers a few times, but it is always the same. Absolutely terrible hosting performance. As I am writing this all of my sites are down, I had to stop my ads again (note - I did move my most important sites off the server a while ago) They just are not reliable.
If you have a real business and need a website for your business, then DON'T host it with them. Their hosting is for playing around only, NOT RECOMMENDED for anyone who needs their website to be useful.
The only thing good about this company is their customer service reps. They are nice, but that doesn't help any when all of my sites and client sites are consistently down.
I am now finally moving all of my client's sites to a couple different hosting services, hopefully it will be much better. I would have done this before but it is a lot of work.
I am done with Site5 hosting, never again, ever... I do not recommend this company for anything.
First off, Support is great had a problem solved in minutes. Panel is anything too special currently price is great for starters/beginners websites. Overall loved this host
I wouldn't really call it a cool hosting service but not bad.If it ever gets some other services like accepting direct payment from a bank account and getting a bit more user-friendly,it might really look,cool.It installs forum softwares like mybb,phbb etc initially.If you want to start a forum software,I will recommend this hosting service.The price isn't that high in fact, it's actually pretty reasonable.
Site5 was founded in 1998 and focuses on providing hosting built for designers and developers and their clients. They provide a custom backend control panel called Backstage which allows their clients to jump from account to account easily and create additional users with specific security roles.
The company runs with a 100% remote team, and has 100+ employees spread out around the world - just like their 50,000+ client base.
They also offer their clients the choice of 19+ locations around the world to choose for shared web hosting, reseller hosting, and managed and unmanaged VPS. This gives a slight edge for local SEO efforts and faster websites for visitors in that region.
Site5 offers 24/7 live chat and ticket support plus telephone support during American business hours.
The mailing address is Site5.com, 303 S Broadway, Suite 200-341, Denver, CO 80209.
They specialize in Linux-based hosting and does not offer Windows options.
Site5 offers discounts if you pay in advance, up to two years.
Fully managed VPS hosting is available.
No. Domain registration is not included.
Yes. They provide domain purchase and management through their Backstage client portal.
Shared and reseller plans come with a 45-day money back guarantee.
They offer managed and unmanaged VPS hosting.
Site5 offers email, live chat and telephone support. Live chat is available 24/7, while telephone support is available Monday through Friday, 10AM-6PM ET.
Site5 is headquartered in Fayetteville, AR.
The company's servers and data centers are located in Amsterdam, NL, Chicago, IL, Dallas, TX, João Pessoa, BR, London, UK, Los Angeles, CA, Miami, FL, Montreal, QC, New Dehli, IN, New York City, NY, Phoenix, AZ, São Paulo, BR, San Francisco, CA, Seattle, WA, Singapore, SG, Sydney, AU, Toronto, ON, Vancouver, BC, CA and Washington, DC.
Their Linux hosting plans support Perl, PHP, Python, Ruby and Ruby on Rails.
They offer several specialized resellers plans.
Yes, there is an affiliate program that pays cash or gives free hosting as a reward.
They offer free transfer of your entire website.
Yes, they fully support WordPress websites. It can be easily installed via the Site5 SiteAdmin control panel or through the Softaculous cPanel option.
At least two of Site5's hosting plans allow unlimited domains.
Site5 offers goMobi and RVSiteBuilder to help users of all skill levels.
Site5 self-certifies compliance with Safe Harbor.
Site5 fully supports PrestaShop websites. It can be easily installed via the Site5 SiteAdmin control panel or through the Softaculous cPanel option.
Site5 offers free transfer of your entire website.
Site5 offers free transfer of your entire website.
Yes. Their plans offer some of the most popular shopping carts. Dedicated IP addresses and dedicated SSL certificates are also available for purchase.
Absolutely. Gallery (one of the most popular online photo album and sharing applications) is available free via Softaculous, as are a number of other popular options.
Yes, Magento is fully supported.
Hosting plans come with SiteAdmin, Site5's custom cPanel theme, while reseller plans come with cPanel/WHM. VPS plans are available with either cPanel/WHM or SiteAdmin.
In addition to major credit cards, customers can also pay via PayPal.
Site5 provides a 99.9% uptime guarantee.
Hosting plans come with SpamAssassin to help protect email accounts.
Yes, CloudFlare support is offered.
Customers can pay one month at time, or they can pay in advance, up to two years.
Yes, WHOIS Privacy is available for a moderate fee.
Server backups are performed on a nightly basis. There are also options available to perform your own backups.
Yes. They offer a number of options for multiple sites. Some of the web hosting plans offer unlimited domain support. The reseller plans are also an appealing option.
All web hosting plans come with unlimited email accounts and disk space. VPS servers offer unlimited email accounts and space is only limited by the disk size of the specific plan.
Site5 offers unlimited disk space and unlimited bandwidth on web hosting plans. Reseller and VPS plans are limited by the disk size and bandwidth of the specific plan.
Site5 does not offer free hosting for non-profits.
Site5 does not advertise any ad promotion offers.
Site5's VPS plans support a couple of different video streaming applications, such as ClipBucket and videoDB.
InMotion Hosting Reviews
I was looking for a new host when I found Site5. I took a deeper look into it and I really liked the possibility to choose the location of the server.
I chose the server of Sao Paulo - Brazil with the free trial of 30 dias, picking the hostPro + turbo plan.
The uptime was excellent, but in a specific day the server was unstable and pretty slow. Again, just in one specific day.
About the price, It's more expensive than the other hosts. You can find a service with the same quality cheaper..
The control panel is good, but could be better. They use a modified version of the cPanel, which has less functions. It would be much better if Site5 use the standard cPanel, like HostGator. However, is better than the panel used by other hosts.
About the support, I just needed them in the activation of my account. They took some hours to contact me, but they were very attentive.
My opinion is: if you need or if you want to choose the location of your server, go with Site5. You will pay a bit more for it, but you won't regret.
If you don't need to pick the location of you server, there are other hosts that are cheaper and has the same quality.
I'm satisfied with the uptime and speed but the problem with them is they have 2 maintenance in a single month. During maintenance all account on the server will be down. Support is very quick that's a good thing.
We are pretty satisfied with the speed of the actual site. The migration was pretty seamless as well. Where Site5 falls short is Wordpress. They have a limit to how many PHP processes can be run on any given shared hosting account at one time, and that limit is 3!!! It's normal that a hosting provider puts limits on it, but this low limit that Site5 has makes it impossible to have any plugins installed at all. Administrating Wordpress with this limit is impossible: we can only have one individual logged in at a time and it STILL runs slowly to the point that it will often crash.
Site5 is fast, but for Wordpress users: STAY AWAY!
I have been a Site5 customer since almost 2 years. Over this time period, I have seen the good and the bad; however, downtime and server issues are unavoidable and it depends on how the host handles such issues. In my experience, Site5 staff has always been on top of issues before they started affecting me as a customer.
Technical Support enquiries have always been answered in a timely fashion, within 30 minutes. However, it can sometimes take long for a sales specialist to answer a request, even during their listed business hours. Whenever I had an urgent issue, I contacted them through livechat and they always diligently resolved them.
Servers, Network & Uptime:
I will admit here, there definitely were issues at some point. Nonetheless, they were handled professionally and customers were not left in the dark. Whenever they failed to meet their monthly 99.9% uptime guarantee, they did not hesitate to credit my account upon requesting it.
Site5 are a very decent hosting company. I would definitely recommend them to anyone with little to advanced technical knowledge as they offer a variety of upgrade paths as well. They are an excellent provider and transparent as well.
I use to like the company and support but recently most of our emails:
1.) sent to go into google spam folder,
2.) they use spamcop which currently is blocking a lot of yahoo emails
support is very unhelpful in this matter.
***Maintenance 2 times in a month.
Jan 15, 2014 4 hours
Jan 26, 2014 14 hours <<<< In fact 48 hours
***No temporary backup server during maintenance and let all account on that server down
***When i contact the customer server, they told me to be patient and there's nothing they can do
I have been with Site5 for several years. Unfortunately, they have recently been hit with a problem where all email sent is bounced back from customers due to being flagged as spam. They have been absolutely hopeless sorting this out, saying that the problem has been fixed when it hasn't. I really regret going with this company. Avoid!!!!
We know the questions that all we ask when we are just looking for a new hosting provider, before we choose site5.com we check the speed of their servers (ping, load impact, reviews, performance, network that they use with other providers) and site5 was top on our test so we decide to migrate our customers with a Reseller Webhost account that with have with them since 2010. (Almost three years on this october). And look my face its smiling!
We also have more than 10 years of experience using different webhosting companies and site5 at this moment its one of the best in the business.
We had some minor issues but the support of the team is faster and always had solve asap any trouble. we all know that the support and the guys behind the backstage are important when you need it and if you never need it its because their are making their job so well, and thats one of the 5 starts of site5 deserve.
There is a lot of providers around but some of them are (resellers of resellers of resellers) and thats its why you maybe show lowest prices but the support its not direct with the Datacenter. So check out before you make a decision. Becauses site5 its a Direct Provider and that its a Great value to consider to uptime and performance.
So is your are looking for a web hosting or reseller account even VPS or cloud site5 its one of the best on the business. They will be always with you!
Also they have the FREETRIAL for 30 days if you wish to test your service but be aware if you use your offer im sure you will stay with them for sure.
So, have a great cloud computing and be part of the glad customers that excepct more for a webhositng provider that site5 never let you down!
Shared hosting plans are fast and customer service is always prompt in responding to tickets. I would definitely recommend them for any web hosting needs.
Site 5 has been a dream thus far. I transferred several servers from a certain other host (that uses a large crocodile-like creature as a mascot...) and I've been amazed at their willingness to help, fix things and answer all my questions.
Super-fast server, excellent feature set, great price - can't be beat!
Site 5 is one of the great hosting in this universe, technical support are really great ,they immediately answer the queries through email. For webhosting site5 is the best as they offer unlimited disk space and they make sure that our website is always accessible.
"No set up fee", so what are you waiting for...don't think twice as I assure you that this is the best web hosting! from Philippines :)
I hope this review keeps others from making the mistake I made by using SITE5 hosting. Based on my what I know now, wouldn't even use SITE5 for parked sites.
SITE5 is by far the worst web hosting company I have every come across. I ported an existing e-commerce application from GoDaddy to SITE5 to save a few bucks. This has turned out to be one the biggest mistakes I have ever made.
Setting up my RoR application on SITE5 was much more difficult than it needs to be. Many generally self-service tasks at SITE5 require level 2 support. Also, their servers are extremely slow by any standard. But this isn't even the worst part.
Only one week after going live on SITE5, my website MySQL server became corrupted and we lost some critical data. Also, the MySQL server was generating erroneous errors in response to simple queries (such as: select * from users where id = 111) and the MySQL command was being forcefully terminated.
Instead of immediately escalading the problem to level 2 support, I was initially told the problem is due to an intrusion on my account. Hours later, Level 2 support got around to asking me if I wanted the database to be restored from the previous week. They clearly never read the detailed error description and replication examples that I had provide. They provided no explanation as to the underlying issue nor how they plan to fix the core cause. Even as of now, I have no clue what data I have lost and I am totally exposed to the legal ramifications of this with our customers.
Again, this has been a very costly way to learn that SITE5's service is the worst and their technical support is downright incompetent. Please be warned and don't make the same mistake I made by using SITE5 webhosting.
Now I'm in the process of switching my e-commerce site to another hosting company.
As of today this is the last straw.
After a migration to a larger machine I requested a restore of a database a day after. I got told they couldn't restore from the old environment as they no longer the ability to recover a backup.
Stay away from these clowns... safer to host it yourself.
Site5 hosting has been most reliable for me. We can manage everything without any complications, the user interface is very smooth and neat. My sites running on this hosting have hardly got any issue and the billing staff is so friendly that all customers will love to be with them. With them I have understood two things that I am not going away from them and my sites are going to have big success and I am sure of their great service. I give them 100 out of 100.
Site 5 is enough for me, it doesn't have a great feature but the uptime is great :thumbsup;
because I'm using Site5 for about 2 years already and my site is still up and running!
with great supports and awesome features, I rated them all 3 stars because when it's getting longer and longer the support isn't responding at the exact time but still, I love this hosting. <3
Always, always top notch service. In an industry filled with very shady types, These guys really do go above and beyond to make sure you're happy no matter the issue, whether it's a technical issue or billing problem, they always go way above to make things right.
When their level 1 support cannot resolve my issues, it is quickly upgraded to level 2 and responses from their level 2 support people are timely. I've had email conversations with level 2 as if we were on twitter.
Clientexec vs site5: Well I do with they would work with more on the reseller part on talking to clientexec about resources as I've had tons of issues with that. I even have a ticket open right open with them on that so its to better improve clientexec and site5
Stie5 server health: Does a poor job at getting back to clients (such as my self several times) on improving resources. Its like a 16 hour delay and then you hear "we will watch your usage for the next three days) with new updates on progress or anything.
Resource usage: Just like with a cell phone provider they flag you when you are starting to run out and there is nothing that shows what site5 recommends.
That it! :) Thank you for your time! :)
Why I stay with site5:
With out a doubt the customer service I have gotten from the site5 team and their ability to answer questions, sometimes complete out of scope for a hosting provider has been remarkable.
• Reliability, only a few times have I had a customer support request that was critical to my sites performance keep me and my clients from their websites for more then a couple minutes.
• Easy to use control panel for me and the clients who want access to it.
• You can email the CEO directly (or follow him on twitter) and he will email you back. (try that with go-daddy)
Before coming to Site5, I went through three hosts in four years, and I left each one of them because of unreliability and horrible customer service. I was at the point of assuming that *all* hosting companies were terrible and I was just going to have to settle for the least terrible one I could find...and then I found Site5, and my opinion of the business of hosting did a complete 180.
I've been with Site5 for eight years, and in that time I haven't had a single issue of any importance (awesome reliability, near-100% up-time), and the few minor issues that have come up have been dealt with quickly, courteously, and with complete professionalism. I've recommended Site5 to a number of people, most recently my boss, who switched from another host to Site5 on my recommendation and has also had nothing but praise since the switch.
Site5 rocks on:
a) Support (A+)
b) Management (A+)
c) Server has been down lately, last 6 months the uptime is consistently below 99.7% whereas before that I rarely had to check my server's uptime.
Overall I'd score 9 out of 10, being 10 the highest.
Site5 is an awesome hosting company! I have had my website hosted there for over 2 years now and I am can say that I am thoroughly impressed with there service.With very little knowledge of web hosting you can have your website up and running in no time. I have only had downtime with scheduled maintenance and there support is excellent! I would recommend Site5 over anyone else for website hosting.
I like Site5 because it gives me peace of mind that I'm only a chat away if I run into trouble. The reseller WHM interface is updated and maintained often. I use PHP MySQL technology and their version are always up to speed. They are Wordpress friendly. The ticketing system is very prompt. I have rarely waited more than 4 hours to hear a return on a submitted support ticket. The knowledge base contains easy to follow written and video tutorials.
I love site5 because they have 24/7 live chat support. This is great when you need immediate server info when your site crashes. Everything gets done way before they say they'll finish, I respect that. They work fast, but don't promise too much. Also they have free themes and a site builder and it's cheap and most importantly the interface is easy to navigate.
I love Site5 hosting!
When I first gave Site5 a try, I was not really thinking about all of the technical issues that my websites could experience, I was more interested in them because a friend of mine who has been online for years recommended them from their personal experience.
I have had to contact Site5 tech support about three times to answer some small questions I could have done a Google search on, as well as to order a bigger server. Their customer support team is phenomenal!
All of my questions have been answered and my server upgraded within a matter of minutes. There is no question to small and the customer always comes first, at least that has been my personal experience with Site5. Now that is service.
I can see myself with Site5 for many years too come and I would definitely recommend their hosting packages to my friends.
I had webhosting from Site5, rhacking.com is bought from there. Is very good, i recommend it! The raport between costs and uptime, completed by the professionalism of Site5's team make Site5 webhosting the best!
One of the best hostings i've been with. I almost have my own website for 6 years, and i've been on various different hostings, but when I migrated to Site5 in May 2009, everything went perfect. Blazing fast support, practically NO downtime, and easy-to-use custom designed cPanel.
I am gladly recommending this to anyone! A+ from me!
From their sales to support teams, you won't find a better webhost than Site5. Not only do you get great response times on support tickets, but the different teams work together to make sure problems are resolved during the first contact.
I have with site5 2 VPS and 2 shared Turbo accounts.
I'm with site5 since 2007 and I notice that they are creating so many problems to customers such :
- You should put a captcha (closing mail php instead of securing the server from spammers)
- You should upgrade your joomla version (which is not always possible)
- You have more than 2500 files (so they close the site)
- And the most is that they have a system of CPU points that is very restrictive and with no logic!
I was obliged to close a site that helped for free people to exchange there town of work and that made only less than 100 visis/ day
www.permutationtunisie.com because they say it consume very large points and I'm very very sad for this.
I read in some posts that they use a su mode that helps to increase in a dramatic way the amount of these virtual points that they invented
For a little overuse of there strange sytem of points they treat you with a big agressivity (You move to a VPS or we close your account => all your sites !!)
- Many of my updated sites was hacked by an injected file (it was the same file) and I'm sure that it's a server hole but they blame the customer and tell him to correct the problem or they will close the site
THEY HAVE A VERY AGRESSIVE POLITIC !!!
- You can NOT send more than 1000 Emails !! before it was just less than 100/hour without other limits ...
- The price of the shared unlimited turbo was 8$/Mo now it's almost 12$/Mo
I prayed them to merge my two Turbo accounts but they refused !
- I tried to contact Ben Welch-Bolen in a support ticket (I know him since years in the forum) but he never answered me :(
Before they was much more helpful now for every little problem they close the site without paying attention that you are loosing money doing this and instead of helping they ask you to pay a very expensive VPS.
I really feel that site5 of 2013 is very very very different from site5 2007 - 2008 - 2009 ..
Now they have a very aggressive politic with customers and I let you think why they closed the forum that was very helpful for us customers.
We prayed them for letting it open but they closed it anyway and put instead a very poor knowledge base that don't really permit discussion.
If you tell what you think in the knowledge base they don't publish if they don't like.
I'm really sorry but that what I'm feeling.
I'm not really waiting for long (copy past) answers as they used to do but I really will be happy if they think about there politic and if they try to be again more human as they was on 2007 !
Sorry again but I'm not happy any more as I was before
They were good 3 years back but now 2013....I wont recommend site5.com anymore...their servers are becoming slow, downtime every month, hackable. Worst if not hack, they will be the ones who will kill your sites anyway. so why trust them further?
I will not
They have an average uptime of only 99.83% for the server they have us on. Our website is our business and it needs to be up all the time. We get about 2000 to 3000 unique visitors a day so when it is down if affects our customers. They might be good for a small blog or promotional website but not for what we need. Service is very fast but it needs to be with all the problems.
You can see their uptime stats at
Site5 is great because of their tech support. I had issues publishing my first website and they walked me through all the steps of activating a domain and uploading files to the websites server!
Site5.com sucks! I have been with them for the past 4 years and it was been great when it comes to customer support. They were fast to respond to any of problem...however they were also fast to suspend your resold accounts under your reseller too fast as well without realy justiying why and normally they would just refer you to their terms and condition policies...
The problem really started when they get strict on cpu usage or the "Resource Policy".
A simple site with almost 200 visitors per month, running on an optimized wordpress version and with almost 2gb consumed space, 2 gb of bandwidth usage per month averagely ...they still shut it down. How come? what is actual calculations of that resource policy or point system? If their servers cant handle too many resold accounts against CPU usage then they might as well limit the max number of domains/account per reseller plan instead of killing resellers. It seems they are having problems sustaining their "previous good credibility" for the past years....i think theyre going down.
Another major problems we had was we got suprised that some of our accounts tends to get hack, changed .htaccess chmod , uploaded files and then they would pass on to you to fix the problem. How can you charge this to your sub clients? It was supposed to be their responsibility.
Site5 is good for basic users with kinda less than 100 viewers only running on a static website.
They were good 3 years back but now 2013....I wont recommend site5.com anymore...their servers are becoming slow, downtime every month, hackable. Worst if not hack, they will be the ones who will kill your sites anyway. so why trust them further?
Out of our 100 accounts, it got down to 75 sites just bcoz of these unreliable servers and stupid policies.
Site 5 servers are constantly overloaded and after tracking it with services like Pingdom and using the server to host websites in over 6 countries, I had over 70% of each year under the 99.99% uptime and continually received credit for it (about 1 or 2 dollars which is ridiculous when my clients complained and that was costing me much more than that).
The worst came when they started complaining about "inadequate usage" due to a strange metric of their own (no CPU, RAM or badnwidth, but an points system that only they know how it works or if its real, couldn't get any of them to explain anything about it anyway). Not only were all the websites hosted in my reseller account optimized for speed, the largest one had only about 1000 visitors a month and way under the maximum bandwidth and harddrive. The "overage" happened once and they threatened to close the account as if I had been over for months, by once I mean 1 day and apparently from a website that was just a landing page... after researching my account, it seemed a lot like a mistake from their system as it made absolutely no sense. They didn't care.
To be fair, they were very prompt to respond to tickets, however useless they were, but most of the time they simply claimed not to see any downtime and kept asking for pointless traceroutes, blaming the problem on a connection between my computer (after telling them that a client had complained and the client was not even in my country) and their server and that they had not had any downtime at all. Worst, if you check their own monitoring several of their servers are for the whole year under the 99.99%, some are worse than others. Plain dumb.
Last but not least, they do not provide refunds for unused services. I was forced to keep the hosting reseller account for 9 months without using it because they would not refund a dime, they only provide credit. Who in their right mind would use that credit once trust is lost?
after few years of being their client and after I gave them more then a 1.000 USD they have suspended all of my websites without notice just because a small 12USD invoice was left behind for 5 days!
I could understand the suspend the domain name ralated to the invoice, but why all of them? This is not right.
On top of it they said my website has more than 2.500 images into a single folder and this is not allowed on basic plan, but if I split the images into more folders then it will be ok! This is absurd, all they wanted from me is to push me to buy a VPS with them but due to the 12usd problem mentioned above I decided to leave them!
I have a reseller account, which gives me access to WHM and cPanel for my customers. I have had good and bad experiences with Site5, but mostly bad.
I migrated from GoDaddy, and they transfered all of my sites which was amazingly fast!
When I have issues the support is also very fast, but seems to be lacking in technical knowledge and expertise (I'll explain in a minute). I often left feeling that I was given a canned explanation.
My biggest problems with them are these: Slow sites, and downtime. At first these weren't issues. I've been a customer with them for almost 2 years. But it seems that as they grew in popularity, they over sold their servers. Frequently HTTP would be down, less frequently MySQL would be down. At least once every 2 months something was wrong, all from varying time ranges of 5 minutes - 3 hours. When I contacted support about this issue, I would bring up "looks like there is a problem with XYZ...". They'd give the classic reply: "Well, it could also be a user script." or "We report no outages at this time. Are you sure it isn't your site?" I'd them kindly explain to them that it is effecting ALL of my sites (15 of them, all running WordPress).
It is extremely difficult to sell reliable web hosting when I am reselling for a company that is unreliable.
For those reasons listed and more, I now have a VPS with a different company.
I have been a Site5 customer for many years. Years ago they were very poorly managed and I suffered a lot of downtime. Under new management since around 2008, Site5 has turned around and become much more reliable. While they don't offer much phone support, they respond to trouble tickets very swiftly (within minutes, usually) and with a great deal of expertise.
However, recently, I have learned of three Site5 policies that make it a non-starter for me.
(1) I learned that Site5 does not issue any refunds after their brief money-back period. In other words, if I have to leave halfway through a two year plan, I do not get a pro-rated refund for the year I didn't use. This is contrary to many other hosting services (I looked at BlueHost, DreamHost, and Media Temple, all of which offer pro-rated refunds). I was surprised by this.
(2) I learned that Site5 is very strict about its no-self-backups policy. It's Terms of Service only allow cPanel backups and I had to argue strenuously to be allowed to make just one filesystem backup of my own with an automated script. Even after this was allowed, I was NOT allowed to make weekly or monthly database backups via an automated script. Site5 seemed to expect me to either make manual backups with cPanel or trust their own internal backups. While their internal backups may be sufficient for some, I really like handling backups myself. I confirmed with two other hosting services (BlueHost and DreamHost) that they do not restrict backups (aside from BlueHost making the reasonable request that only one filesystem backup be present on the service at a time). In fact, DreamHost makes the unusual offer of 50GB free space explicitly for backups, including backups of material from other sites (it even can use rsync)! I was very disappointed that Site5 did not budge on this issue.
(3) I learned that Site5 has begun to enforce quite restrictive CPU resource consumption limits. For six years I had run many domains through a single "unlimited" account at Site5. But two weeks ago I got my first notice that my account was consuming too many resources (Site5 uses an undefined measure of "points" and my account was using 550 instead of 450 points). Note that nothing had changed about my account for at least six months, but now Site5 treated the resource consumption as an emergency. Even after I moved all but a single domain off the Site5 account they claimed I was still using too many resources and cut off my account altogether.
I understand and support the attempt by Site5 to carefully manage its shared hosting through policies like these, but I think they have gone overboard. None of my sites are heavily used, they are all family sites that are of interest to at most a few hundred people. My stats for these sites are laughable (a few hundred hits a month each). That such a simple configuration of half a dozen domains tripped over Site5's "unlimited" plan is really inexplicable. Site5 staff were very rigid and rule-bound in their response and I finally had to pack up and leave the service. Even for my simple needs, Site5 was no longer a suitable host.
I wish Site5 well, but I'm afraid that they are now making users operate under much too strict a set of requirements. Be sure to consider CPU resource restrictions, backup restrictions, and pro-rated refund policies before you make a final decision about hosting with Site5 (or any other provider).
Sadly, I no longer would recommend Site5 to friends who need hosting.
Very bad company to deal with. Almost no support or stuff not willing to help you. I would not recommend.
Site5 is pretty awesome, I got to admit, joining them on a hunch they might be a great host, like I've heard in lots of reviews. But, I was right! They have a live chat staff available 24/7 for any billing or technical problems. They also resolve simple things relatively quickly. And the dashboard, was built by the team at Site5 and it's getting improved all the time! I remember it was 4am and I couldn't load up my site correctly. So, I opened the live chat, and from their end, they fixed an error with my code, I was overjoyed! And it took under 5 mins. So, I could go back to sleep. But, being with them for almost a year now, I can tell, I'll be with them for quite a while.
Site5 might have some competition, but they don't need to worry about it. If they keep doing what they have been doing, then they will make as the top web hosting provider in the industry. great tech support, great equipment and friendly customer service. I wanted to let everyone know that they can rely on Site5 for great service.The best choice for webhosting is Site5.
I have been a web hosting customer of several companies along 12 years and never I had found a web hosting company with better and faster support than Site5.
They reply the support tickets in an amazing average speed of 5-10 minutes or less!
Reliable and fast servers, and a really cheap price, I have the HostPRO+Turbo hosting package that includes a very good multi-admin panel with nice tools (they have their own improved version of cPanel and Fantastico), unlimited websites, unlimited disk space and bandwidth for $13.95/month and another nice thing of this company is they DO accept Paypal.
I knew about Site5 more than one year ago, a partner and friend of mine has some sites with them, but at that time I was skeptical and I had some sites running with ASP (Windows hosting), so I didn’t get convinced to migrate Site5, now I have have about three months using personally Site5 I have no complaints neither downtimes, and now I have migrated all my websites to Site5. My partner has no downtimes in almost two years.
Really Site5 is the best linux-based hosting service in my 12 years experience as web hosting customer.
Biggest Pro: Support , Uptime , Billing
Biggest Con: No Windows hosting
Site 5 is a good hosting company but not the best by far. When I first looked towards Site 5 it was truly because of the hype that was given on many blogging sites. Once I went ahead to sign up the process was very easy and I had my site up in minutes. The associate that helped me was very nice and made it easy to figure out things.
I was able to easily figure out how to setup my site and get it running. Somethingâ€™s that I wish I would have known before hand would have been that the support team did not really do as much as they could to help me out. There have been plenty of times where I had to figure things out on my own. But no hosting site will be able to do everything you need them to do on your website.
In my opinion if you are new to the setting up your own website and get it running then Site 5 is not for you. You should at least be an average internet user if you want to at least get by with Site 5 hosting.
In conclusion, I would recommend Site 5 to my friends as a reputable site to host their websites on.
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