Add Your Review for SiteBuilder.com

13 SiteBuilder.com Reviews:

Is SiteBuilder.com the host for you?

Last reviewed Mar 23, 2017

Key features

  • PayPal
  • CDN
  • Website Builders
  • SEO

User Reviews - Total: 13

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

My domain was expired, no body tells me why, I paid whole fee the domain should be available until year 2018, I called their service phone number, it didn't work, so I had to use online chat to contact them, finally a representative replied me, I was told my domain was deleted, it really really suprised me, I asked them who did that and when, no reply, and no any apology, and even asked me to wait 2 days for restoring my domain, really a nightmare, we are doing online education, parents and children need to use website submitting their homework and teachers need to use the website to correct their homework, I really can not understand what they are doing and how they are running this company! Terrible company!!!

 
★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

WOW! Where to start. I got my domain with this company a year ago. Everything was o.k. until, for whatever reason, they stopped drafting my account for the billing. So, my domain expired! I received a call the day it expired, and was told my domain couldn't be automatically debited anymore, so I would have to pay on my own every month. I renewed on the phone and thought I was set. Instead, a few days later, I happened to check and saw my domain was now expired! I called and spoke to "customer no service". Unfortunately, like a lot of companies who don't give a flip, they have their support in India! So, since I couldn't understand anything this guy was saying, I had to call back. I was informed that, even though I paid days ago, it would take up to 2 working days to get my site back up. This made no sense to me, since all they have to do is go to your account and check a box! Supposedly my problem was to be "escalated" Which of course means nothing. 2 days later, my site is still down!! RUN FROM THIS COMPANY!!!!! I even posted negative reviews on their Facebook page. Instead of apologizing, they only took down my posts and now I can't even post. Again, RUN FROM THIS COMPANY!!!!!

 
★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

Most horrible experience on my life. Customer service does not help you at all. Took forever to get anything solved when they billed me for nonsense, and they still didn't give me my money back.

Came time to renew my purchase ( bought it in march of 2016) and they tried billing me in NOVEMBER for it. No way i was renewing. On top of that, when it came closer to march to renew, they just called me every single day even when i specially told them NOT to, I'm busy. Then they said if i wanted a discounted renewal price i HAD to do it over the phone... no thanks, i'll do it online myself so i don't get a scammer.

WORST EVER. Pay a little more to get way better service.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

The worst nightmare. I have constantly over the last year of my contract with sitebuilder have been going back and forth with keeping my site up and running. For some reason my site has not been working and just randomly goes down without notice. Every time I contact Customer Service, they make up something and I know it's not true. I paid for two years of service with a domain and they still continue to try to say my domain expired. It's outright a fraud. I have been embarrassed over the past year with my service with site builder. Don't put the confidence of this company in the hands of this hosting company . They will ruin your business.

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

I've been with Sitebuilder for about four years and built multiple. Love the free sites but you are responsible for listing and promoting it, which is as it should be but you can pay more to have them do it. Rocky start but that was due to my ancient computers. On modern machines the build interface is well laid out and fairly easy to navigate. There seems to be no limit except your imagination to what you can create. If I have an issue, customer service has been extremely quick and helpful. Although I never use email or phone for support, I find the text service absolutely great. Friendly and knowledgeable staff. I don't understand all the issues others have had with their support. I really don't.

The bad. They will charge you for everything above a basic website. For instance, I recently saved my site and discovered I had accidentally deleted most of it. Once you save, that's it. UNLESS, you purchase their time machine type function. I just did a web search for my site and opened a cached version. Lost a little bit but using sitebuilders tools I rebuilt the site in a snap and it came out better than the first version. Also, when you sign up you are not informed that your site will be rendered at a slower speed. I was wondering why it took so long to load, even on high speed networks. Want it faster? You need to pay more. That must end.

Overall, for your new to website building (such as myself) I highly recommend Sitebuilder.

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

1) Horrible customer service. They're tech support will give different answers each time I contact them about the same issue. Super frustrating dealing with their agents as it seems they just don't care and will give bs responses.

2) Subpar website design. Not a lot of options. Not too many design alternatives.

3) Not user-friendly. It's not intuitive.

Overall, horrible company from all aspects. I transferred my domain after 8 months of sitebuilders' incompetency.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am writing this specifically because I requested support from Sitebuilder by email many times over the course of a month and ultimately told them I would begin leaving bad reviews if I continued to get no response. I purchased an ecommerce plan and have been making great use of the site design software and even store. Everything works as designed (well enough so that I can work through the buggy interface) and I actually wanted to unlock additional features to get more out of my Sitebuilder subscription. When I used the chat software (awful by the way but I rarely need their help) they directed me to contact billing to discuss upgrading to access certain additional features. So far, an email a week for a month and 0 replies or even acknowledgement from them.

My review is - I am enjoying Sitebuilder and they have a fine working product, but their support is abominable. Pretty much worth staying away simply for that reason because if you ever run into an issue, have a question, or need help of any kind, you are out of luck.

 
★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Stay away from Sitebuilder, right now I'm full of regret and frustration. after I bought a sitebuilder pro plan, I found the functionality of sitebuilder is very weak, sitebuilder doesn't offer you multiple blog pages in one website ( weebly can let you add as many blog pages as you want into your website) and the stroage is so limited (only 5G). So I ask for refund , I pay 55.30 for purchasing a pro plan, but as of right now I only get 34.44 refund. They return me this mount of money in 3 times, that's really a painful process. and also when I communicated with support staff, every time there is different person dealing withe me , so I just can't help doubt they used fake names for technical supporting. Compare to other website host providers, the only advantage of shipbuilder is theme editing, it's really powerful and easy to use.

 
★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I used SiteBuilder.com to create a website for one of my classes being that I am a college student. I only needed my website for a short period of time so I just purchased it for a few months. It was very easy and convenient to use, my website did look very professional and I ended up getting a good grade on my project. The main problem I have with this company is they don't know when to stop calling you once you stop your subscription. I can't count with my hands the amount of calls I have received and the numbers I have to keep blocking in order for them to stop contacting me. I have told them over and over again what I needed it for and why I ended my subscription, but they just don't give up. Usually it's a call from someone who can barely speak English. I tell them each time and it just doesn't register that I am done with using their product. It was a great site for what I needed, I just didn't realize their policy with customers who don't need their service anymore... My advice if you do use this company and do not intend on keeping your site up for an extended period of time, is do not give them your phone number!

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Avoid sitebuilder at all costs!
As a first time domain buyer/site builder I was easily fooled by Sitebuilder's endless discounting. As soon as you click close you'll have an email offering a "90% discount today only.". I signed up, the deal was great.. supposedly $5 per month. Well they forgot to mention that the discount was only for the "first term" and therefore if you are paying monthly the first month. There was absolutely no mention of this or the price that I was expected to pay so month 2 saw nearly £30 taken from my account.
The customer service is absolutely ATROCIOUS. Their call center staff can barely speak English let alone provide any useful service and you spend most of your time on hold while they ask their supervisor/google translate. Email replies are super slow and rather than letting me cancel they kept giving me 3 months free or free add ons then asking for more money... you can't remove your card details and since its not a direct debit you cant prevent them taking your money very easily.
Finally I managed to cancel my sitebuilder hosting package, I found myself a free host but my Domain stayed with them. The renewal date came and went - no reminders, no mention of costing, no way to renew it. So i waited and kept checking other sites to see when I could buy it back under a better provider. 8 weeks later I still cant and my website has eventually gone down/ I have emailed several times, every time i receive a reply from a different person and so far i have been told 3 different amounts for renewal. Since my domain is in "redemption period" they want £86.40 to let me have it... then I'll have the hassle of trying to get a code to transfer it elsewhere. I phoned to ask and apparently I have to wait 30 more days before it's released to the public again. Unhelpful call agent, in his defense he didn't know much English and didn't really understand my request.

Pros? Their website builder is easy to use and edit.

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

SiteBuilder is hands down the worst company I have ever done business with. I have experienced nothing but headaches since day one of dealing with them. I wish I would have spend a little more time researching before I opted to move my domain. First, there is absolutely zero customer support. The only telephone number available is for billing. Second, emails are rarely responded to and even if they are, it takes days for someone to respond and the responses are basically canned information. I have never received more than a one or two line response...unless they were trying to sell me add ons. The most concerning issue, at the moment, my domain is in no man's land because three weeks after GoDaddy released it, SiteBuilder has yet to do what they need to do on their part.I'm still trying to get an authorization code to get my domain away from them as quickly as possible. I've had a web designer hired and paid for but haven't been able to do anything with my site because we didn't want to invest the time without a completed transfer. My advise it to run far...and fast. Avoid this company at all cost.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I built a website using this company that I really liked. It was fun to do and proved very effective for our business. However one day, after three months, I could not login. It just said "user could not be found". There was the end of the good experience. The support only gave me links to change my password and then user email for the login. None of this resolved the problem! Same message and unable to edit my site! Now they do not answer my emails or my phone calls!!!! I have no idea what to do but start all over somewhere else. A good web site takes a LONG time to build and fine tune! Now I doubt that I can even get the same web address that is a part of my sales contact everywhere! You would think that they would be able to fix this and not just give up and block me! I would be thrilled if they would fix this, but untill then I am warning everyone everywhere! Stay away from Sitebuilder!!!!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Sitebuilder.com is a great and user friendly service. While same people may complain about the price, I disagree, it is relatively affordable when you look at the level of simplicity it offers. I would recommend this for first timers or seasoned veterans looking for a one stop shop solution!

 
SiteBuilder.com logo

SiteBuilder.com

sitebuilder.com

SiteBuilder Introduction

SiteBuilder, as the name implies, is not so much a web hosting company as a website design company that provides hosting services. They are based in Hampshire, England.

Services and Specializations

SiteBuilder offers several levels of hosting, but they can be broken down into two distinct types.

The first is a free service, which allows user to create a website and host it on a subdomain of the site my-free.website. The drag and drop website builder is extremely simple to use and includes thousands of customizable templates. Each template contains specific instructions regarding how to edit texts and backgrounds and what sort of text is typically found on each page. Blog capabilities, an image library, and social media integration are also included.

Because this is a free plan, your site will contain ads, and every time you publish changes you will be asked if you want to set up your own domain.

If you decide you want to use your own domain, that’s when you step into the second type of hosting program – the paid variety. SiteBuilder offers 4 levels of paid service, depending on the features that you need for your website. All of their plans include a free domain registration, free add credits, and are ad free. 

Because they bill themselves as a website service, rather than as a webhost, they also say they include free hosting; but that’s simply a matter of semantics. Their higher tier plans include features such as SEO and marketing assistance, mobile-compatible sites, email assistance, priority support, and eCommerce capabilities.

There are a number of add-ons available within your control panel as well, including domain privacy, additional domains/sites, CDN service, personal email, and ad credits. If you’re on the free plan, clicking on any of these options simply brings you to the upgrade menu to choose one of their paid plans.

Simplified Control Panel

Unlike most hosting plans that include a somewhat confusing control panel, when you log in to SiteBuilder, you’re presented with a list of your hosted sites and an “edit” button to start making changes. All of your account tools, including domain features, marketing tools, and add-on items are available from a simple left navigation pane.

Support and Customer Service

Support is available via an online knowledgebase and email.

Backups

SiteBuilder saves a single backup of every file you create or upload to your site. If something happens to your site, they will attempt to replace that data with their saved version. 

Unfortunately, they can’t make any guarantees. Since the only way you can access your website is through their own control panel, you don’t have the option of manually backing up your site the way you do with most hosting plans.

Billing and Payment Policies

SiteBuilder accepts payment via Visa, MasterCard, American Express, and PayPal. You can choose to pay monthly, annually, or bi-annually. As with most hosts, the longer term you sign up for, the lower price you will receive.

Plans can be cancelled at any time by sending an email to SiteBuilder, but plans still under contract are subject to an early termination fee. They offer a 14 day money back guarantee period, which is shorter than many hosts; however, since you can build and test your site for free before upgrading to a paid service, this shouldn’t be a concern.

Conclusion

If you are looking for the absolute simplest service to create and maintain your website, this is probably the host for you. The drag and drop website builder couldn’t be easier to use, and the simplified control panel makes it a breeze to manage your account.

Unfortunately, this simplicity also makes SiteBuilder incredibly limited in terms of services and features you have access to. If you see yourself needing anything beyond a standard website and blog, you should find a true hosting service that includes a simple, drag and drop website builder, which most hosts do. Price-wise, you can find significantly less expensive plans available that offer considerably more features.

A final word of caution. Their terms of service specifically states that there are no transfers permitted. If you decide a year from now to host your website with someone else, you’ll need to rebuild it from the ground up. You can’t just copy your server files to your new host, like you can with most hosting services.

So if you’re committed to this service, or just don’t mind rebuilding your site in the future, go ahead and test our your free website. But if you think you might switch hosts at some point, you would be better off finding a hosting plan with a popular CMS or FTP access, so you can easily take your website with you anywhere you go.

Last updated: 2017-04-22

SiteBuilder.com Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Premium SEO Website Builders CDN PayPal $7.95/month
Usual price:
Business SEO Website Builders CDN PayPal $9.95/month
Usual price:
eCommerce SEO Website Builders CDN PayPal Free Shopping Cart $17.95/month
Usual price:

SiteBuilder.com Frequently Asked Questions

  • What is SiteBuilder?

    SiteBuilder is a website builder tool that allows you to create a functional website quickly. It's designed to be easy-to-use, so you don't need any knowledge of web development or code. SiteBuilder.com is a hosting company that provides access to this tool. There are four paid plans available.

SiteBuilder.com Features

How does SiteBuilder.com compare to their competitors?

Overall ★★★★★
Support
★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★
Visit SiteBuilder.com
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★★
Overall★★★★

Price Comparison

SiteBuilder.com$7.95
SiteGround$3.95
BlueHost$2.75
iPage$1.99
InMotion Hosting$2.95
A2 Hosting$3.92

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