Add Your Review for SiteBuilder.com

4 SiteBuilder.com Reviews:

Is SiteBuilder.com the host for you?

Last reviewed Jul 24, 2016

Key features

  • PayPal
  • CDN
  • Website Builder Software
  • SEO

User Reviews - Total: 4

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Avoid sitebuilder at all costs!
As a first time domain buyer/site builder I was easily fooled by Sitebuilder's endless discounting. As soon as you click close you'll have an email offering a "90% discount today only.". I signed up, the deal was great.. supposedly $5 per month. Well they forgot to mention that the discount was only for the "first term" and therefore if you are paying monthly the first month. There was absolutely no mention of this or the price that I was expected to pay so month 2 saw nearly £30 taken from my account.
The customer service is absolutely ATROCIOUS. Their call center staff can barely speak English let alone provide any useful service and you spend most of your time on hold while they ask their supervisor/google translate. Email replies are super slow and rather than letting me cancel they kept giving me 3 months free or free add ons then asking for more money... you can't remove your card details and since its not a direct debit you cant prevent them taking your money very easily.
Finally I managed to cancel my sitebuilder hosting package, I found myself a free host but my Domain stayed with them. The renewal date came and went - no reminders, no mention of costing, no way to renew it. So i waited and kept checking other sites to see when I could buy it back under a better provider. 8 weeks later I still cant and my website has eventually gone down/ I have emailed several times, every time i receive a reply from a different person and so far i have been told 3 different amounts for renewal. Since my domain is in "redemption period" they want £86.40 to let me have it... then I'll have the hassle of trying to get a code to transfer it elsewhere. I phoned to ask and apparently I have to wait 30 more days before it's released to the public again. Unhelpful call agent, in his defense he didn't know much English and didn't really understand my request.

Pros? Their website builder is easy to use and edit.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

SiteBuilder is hands down the worst company I have ever done business with. I have experienced nothing but headaches since day one of dealing with them. I wish I would have spend a little more time researching before I opted to move my domain. First, there is absolutely zero customer support. The only telephone number available is for billing. Second, emails are rarely responded to and even if they are, it takes days for someone to respond and the responses are basically canned information. I have never received more than a one or two line response...unless they were trying to sell me add ons. The most concerning issue, at the moment, my domain is in no man's land because three weeks after GoDaddy released it, SiteBuilder has yet to do what they need to do on their part.I'm still trying to get an authorization code to get my domain away from them as quickly as possible. I've had a web designer hired and paid for but haven't been able to do anything with my site because we didn't want to invest the time without a completed transfer. My advise it to run far...and fast. Avoid this company at all cost.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I built a website using this company that I really liked. It was fun to do and proved very effective for our business. However one day, after three months, I could not login. It just said "user could not be found". There was the end of the good experience. The support only gave me links to change my password and then user email for the login. None of this resolved the problem! Same message and unable to edit my site! Now they do not answer my emails or my phone calls!!!! I have no idea what to do but start all over somewhere else. A good web site takes a LONG time to build and fine tune! Now I doubt that I can even get the same web address that is a part of my sales contact everywhere! You would think that they would be able to fix this and not just give up and block me! I would be thrilled if they would fix this, but untill then I am warning everyone everywhere! Stay away from Sitebuilder!!!!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Sitebuilder.com is a great and user friendly service. While same people may complain about the price, I disagree, it is relatively affordable when you look at the level of simplicity it offers. I would recommend this for first timers or seasoned veterans looking for a one stop shop solution!

SiteBuilder.com

sitebuilder.com

SiteBuilder Introduction

SiteBuilder, as the name implies, is not so much a web hosting company as a website design company that provides hosting services. They are based in Hampshire, England.

Services and Specializations

SiteBuilder offers several levels of hosting, but they can be broken down into two distinct types.

The first is a free service, which allows user to create a website and host it on a subdomain of the site my-free.website. The drag and drop website builder is extremely simple to use and includes thousands of customizable templates. Each template contains specific instructions regarding how to edit texts and backgrounds and what sort of text is typically found on each page. Blog capabilities, an image library, and social media integration are also included.

Because this is a free plan, your site will contain ads, and every time you publish changes you will be asked if you want to set up your own domain.

If you decide you want to use your own domain, that’s when you step into the second type of hosting program – the paid variety. SiteBuilder offers 4 levels of paid service, depending on the features that you need for your website. All of their plans include a free domain registration, free add credits, and are ad free. 

Because they bill themselves as a website service, rather than as a webhost, they also say they include free hosting; but that’s simply a matter of semantics. Their higher tier plans include features such as SEO and marketing assistance, mobile-compatible sites, email assistance, priority support, and eCommerce capabilities.

There are a number of add-ons available within your control panel as well, including domain privacy, additional domains/sites, CDN service, personal email, and ad credits. If you’re on the free plan, clicking on any of these options simply brings you to the upgrade menu to choose one of their paid plans.

Simplified Control Panel

Unlike most hosting plans that include a somewhat confusing control panel, when you log in to SiteBuilder, you’re presented with a list of your hosted sites and an “edit” button to start making changes. All of your account tools, including domain features, marketing tools, and add-on items are available from a simple left navigation pane.

Support and Customer Service

Support is available via an online knowledgebase and email.

Backups

SiteBuilder saves a single backup of every file you create or upload to your site. If something happens to your site, they will attempt to replace that data with their saved version. 

Unfortunately, they can’t make any guarantees. Since the only way you can access your website is through their own control panel, you don’t have the option of manually backing up your site the way you do with most hosting plans.

Billing and Payment Policies

SiteBuilder accepts payment via Visa, MasterCard, American Express, and PayPal. You can choose to pay monthly, annually, or bi-annually. As with most hosts, the longer term you sign up for, the lower price you will receive.

Plans can be cancelled at any time by sending an email to SiteBuilder, but plans still under contract are subject to an early termination fee. They offer a 14 day money back guarantee period, which is shorter than many hosts; however, since you can build and test your site for free before upgrading to a paid service, this shouldn’t be a concern.

Conclusion

If you are looking for the absolute simplest service to create and maintain your website, this is probably the host for you. The drag and drop website builder couldn’t be easier to use, and the simplified control panel makes it a breeze to manage your account.

Unfortunately, this simplicity also makes SiteBuilder incredibly limited in terms of services and features you have access to. If you see yourself needing anything beyond a standard website and blog, you should find a true hosting service that includes a simple, drag and drop website builder, which most hosts do. Price-wise, you can find significantly less expensive plans available that offer considerably more features.

A final word of caution. Their terms of service specifically states that there are no transfers permitted. If you decide a year from now to host your website with someone else, you’ll need to rebuild it from the ground up. You can’t just copy your server files to your new host, like you can with most hosting services.

So if you’re committed to this service, or just don’t mind rebuilding your site in the future, go ahead and test our your free website. But if you think you might switch hosts at some point, you would be better off finding a hosting plan with a popular CMS or FTP access, so you can easily take your website with you anywhere you go.

SiteBuilder.com Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Premium SEO Website Builder Software CDN PayPal $7.95/month
Usual price:
Business SEO Website Builder Software CDN PayPal $9.95/month
Usual price:
eCommerce SEO Website Builder Software CDN PayPal Free Shopping Cart $17.95/month
Usual price:

SiteBuilder.com Features

How does SiteBuilder.com compare to their competitors?

Overall ★★★★
Support
★★★★★
Features
★★★
Uptime
★★★★
Value
★★★★★
Visit SiteBuilder.com
Overall★★★★
Overall★★★★
Overall★★★
Overall★★★★★
Overall★★★★
Overall★★★

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