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Last reviewed May 29, 2016
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Siteground is the best choice for both average users as well as web savy users seeking many options and tools. Besides the norm of things to expect in the cpanel and their integrated customer backend, their support is phenomenal ! While many hosts point to their own tutorials or offer vague directions in their messaging, Siteground goes above and beyond and will take care of it for you with follow ups.
SiteGround has been great in their responses to any issues I've had. I noticed today that my site was blank, which hasn't happen before at all! After doing a little testing on my own I created a support ticket with SiteGround. Within 15 minutes they were not only working on it but had the issue identified and solved. In this case, a plug-in I had added to my site last year was the problem. An update to the plug-in four days ago prompted me to update it, which I do whenever I see a new one. But there was something in this third-party code causing the issue. I appreciate how quickly SiteGround responded to the issue, identified the problem and fixed it, even though they hadn't caused the problem in the first place.
The only thing I haven't been happy about is the $24 annual charge for domain name protection, which keeps my SiteGround email and phone number private. I don't think this should be an extra charge. I didn't renew this feature last month when my first year of hosting ended, so now I get junk email and about two phone calls daily from random places. It's obviously not a hard thing technically for SiteGround to protect this information, so I wonder why the $24 charge is needed.
I had been through the ringer so to speak with other hosting companies. I was with Hostmonster as a starting hosting company for my web site and was always having down time and spent HOURS chatting with tech teams and such to get my site up and running on a regular basis. With their team you never knew if you were getting someone knowledgeable in the area or not. I'm trying to grow my business and take care of my children at home - I don't have time for that. So after a major outage (for the 3rd time in the year and no refunds were being issued) I had enough and moved on.
From their I went to Arvixe. They were about in the same price range and seemed nice. But with all the trouble going through a site transfer and down time after a promise it wouldn't happen - that was a bad start for me and could see where it was going. So I took a deep breath and thought I'd be stuck going back to Hostmonster. Then I found Site Ground.
Site Ground is more expensive (I use the Cloud service) BUT you get what you pay for. I'm paying TWICE as much, but my site is really up 99% of the time - compared to being down 40-50% of the time. The service to get things repaired are quick - usually within 1 hour, but generally about 15 minutes for me. Many times the tech team already has an issue discovered and is working on it before I contact them! That's something I didn't get from either of the above service providers. Maybe the other guys work for small town sites with hardly any visitors, but I get quite a bit of traffic and run a large site so performance and a good tech team is a MUST. If anyone wants a RELIABLE service, go with SIteGround. I've been with them for about 6 months now and have been nothing but happy with them.
Down time and technical difficulties will happen with anyone - they're computers and that's the downfall, but the less the better. With Siteground you get more service, faster site speed and a great staff to help! I never felt so passionate about writing a review (without being compensated) as I am for this company.
I have been with many different web hosts over the years and I'm voluntarily writing this review because I am really happy with SiteGround. If you have a WordPress or similar site, and are looking for the most features for the lowest price, they are your solution.
I only know their support technicians are great because I have had to contact them on two occasions to fix a problem that I caused.
Why is that significant?
I'm always a little leery when I read about how great a host's tech support is when the customer indicates how quickly the host responded to an outage. Really there shouldn't be an outage in the first place. Second should there be an outage, the customer shouldn't even need to be involved. I don't want to have to contact tech support if that were to happen. It should just simply be fixed.
It seems obvious to me but unfortunately it isn't obvious to many web hosts which is why I'm happy with SiteGround.
I'm using SiteGround to host WordPress sites. They offer all the premium features of the top-end managed sites, but at a fraction of the cost. In the Geek package, you get Varnish caching, Memcache (both of which can be controlled by their own custom plugin) AND Clouflare Railgun support. This combination makes your site blazingly fast.
But what's best is their support. They boast about a 10 minute response time to their tickets, and that's no idle boast. The last four tickets I raised were responded to in an average of 8 minutes, and all of them resolved immediately.
You'll get the most out of SiteGround with a bit of technical knowledge (it's not fully managed, after all), but you don't have to be a genius, and the support is truly second to none.
I've had several web hosts over the years, and I've been satisfied with all of them, and delighted with most - but so far, SiteGround surpasses them all.
One of the most lovable thing about SiteGround is that they have brilliant support staff. I'm using Siteground from more than 3 years now, and I've never faced any serious problem with them. However recently a month ago, I crossed my CPU seconds usage on my shared hosting account and because of that I was getting some irritating emails from Siteground. But In my case, I pinged SiteGround customer support and informed them of the issue, they reply me within a few seconds of my message and they gladly added extra 30k CPU seconds to my account without asking me a second question. That's what I love about them, their customer support.
I was quite desperate this evening.... I was doing the update of images and photos but suddenly my website became off... there were strange phrases and nothing work well... I wrote on SiteGround chat and I found Immediatly support, the people are really kindness and problem resolving really fast, in few minutes my website was back to work well
I am a total newbie when it comes on hosting and other technical stuff. At first, a support pop up to help me but he don't know the technical stuff so after a second he immediately transfer me to Mornchil B. This guy "Mornchil B." is a very very dedicated person. He answered all my queries and even offered to setup my wordpress for me. If I could give this guy another 5 star so that it will be 10. I will! Siteground is by far the best hosting company i've ever encountered when it comes in customer service and offer. One of the cheapest but the best!
P.S: I purchase on two other hostings before without knowing what is being offered nor what i am doing.
I am an old person coming from a trade background with no computer skills.
Siteground with their patient and constant support have helped me use the web to make an income when no other way was available.
I have no hesitation in recommending Siteground to my friends & others looking fo great hosting & support.
Top drawer service, top drawer support. Perfect. I don;t really need to say any more but the system has asked me to elaborate. I have used Siteground for years, after moving from Godaddy. This service is second-to-none. I can't fault it is any way at all. Happy customer, recommended
The help and technical support is out of this world good! The live chat is staffed with people who actually know technical stuff. They have solved DKIM, SPF, Joomla and Wordpress problems right on the spot without having to escalate it to a trouble ticket. It's such a relief to be able to get an immediate solution to issues. And their affiliate program is GREAT! There's a reason they're known as the top choice for any Joomla site.
I contacted Siteground after having terrible customer service with Host gator. I had been waiting for a chat line to open up for over 30 minutes, and contacted Siteground. I was immediately chatting in less than 5 minutes.I had a lot of questions, so the operator patiently walked me through all my questions and the set up process. Just about when we were done, about an hour and 15 minutes since contacting Host Gator, I heard from Host gator chat. I was just finishing up with Siteground! I hope this excellent service continues once I am not a new customer.
I am very happy with my hosting. The up-time has been good and the features and options are a plus. I was really impressed with the customer support this morning. The representative responded to my chat request in less than a minute, was friendly, courteous and was flexible with a billing issue. I got what I needed and am VERY pleased. I am happy to recommend Siteground to others who need quality, reliable web-hosting with great service!
I am very happy with Siteground because what sets it apart from the other hosting services I had in the past is the quality of customer service! The service staff is really knowledgable and very fast. I have had this experience a couple of times, just now once more: The service representative Stoian T. (from Bulgaria/Europe) has taken a full hour to walk me through a process of launching my website. He was patient, kind, very professional and I wish I could send this testimonnial to his supervisor directly. We even got disconnected in the chat (I think Siteground has a connection issue after one hour of chat, because that is exactly when it happened) , but then we found each other again and he completed the job perfectly. He helped me to redirect the domains, change primary to additional domain and vice-versa, moved my WordPress installation and explained patiently what he did and why. This experience could not have been better. So I think a company is always as good (or bad) as the people working there - today this Stoian T. made my day! Thanks a lot. Best wishes from Hong Kong!
Top notch Wordpress hosting service, features and uptime are great, and auto-update of Wordpress means I have to worry less about security. Plans for Wordpress hosting seem to be very well thought out. And excellent customer support: Very friendly and helpful. Can't say enough good things about my experience with SiteGround.
In 2003, a small group of IT professionals got together to form SiteGround as an alternative to using the hosts that they had encountered as regular customers in the marketplace. SiteGround is a privately-owned company.
SiteGround has offices in Bulgaria and Spain. SiteGround mainly provides web hosting for individuals and small business and looks after somewhere in the region of 350,000 sites.
SiteGround offers Linux-based shared, cloud, dedicated and reseller web hosting packages.
They support Prestashop, oscommerce, magento and other ecommerce applications — for those looking to start an online shop.
The company claims to use extremely fast and reliable servers and quotes a 99.9% uptime, although this is not guaranteed. Technical support is mostly handled by the European office and is available 24/7 by email.
As an avid supporter of open source software, SiteGround offers hosting which includes several free applications such as Joomla, Drupal and WordPress — making it potentially a good choice for web designers and bloggers who favor this type of software. In fact, SiteGround is officially recommended by WordPress.org.
In both 2007 and 2008 Best Host Directory selected SiteGround as the ‘Best Web Hosting Company’. The directory’s awards are compiled from customer reviews.
Datacenters are located on three continents: North America, Europe and the Asia-Pacific region. Specifically: Chicago, Amsterdam and Singapore.
SiteGround provides easy one-click installation of WordPress software, as well as many tutorials in their help center on how to get started with WordPress. Their customer support is also highly rated and knowledgeable in WordPress.
Yes, they have WordPress hosting plans that include free transfer of your existing WordPress website with no downtime.
Yes, SiteGround provides a free service to transfer your website content for you. They also have step-by-step tutorials in their help center on how to transfer your domain name and website, and they provide 24/7 support via live chat, phone, and tickets if you get stuck.
Yes, customer support is available 24/7 via phone.
Yes, they provide a site builder called their "Getting Started Wizard," which will enable you to build a basic website in just a few minutes. They have several templates for the Wizard, as well as free WordPress and Joomla themes and templates. However, they don't provide stock photos.
SiteGround takes many measures to keep your website secure. Accounts on shared servers are completely isolated, so even if another customer on your server gets hacked through outdated software, your account will still be safe. You should still take measures to keep your website safe from hacking, including using a strong password for your account.
SiteGround provides many security features to keep your website safe. Accounts on shared servers are isolated from each other in case one gets hacked, and SiteGround has developed their own scripts to check for hacked content and brute-force hacking attempts and notify website owners of any possible problems with their files. They continuously monitor their servers and have very strict server login policies.
No. SiteGround only accepts VISA and MasterCard payments.
SiteGround no longer offers monthly billing. The shortest billing cycle offered is quarterly (three months).
Yes, they have special discounted rates for students and non-profits on shared hosting. SiteGround is also seeking to sponsor academic organizations and publications run both by students and faculty, so be sure to contact them for details if that applies to you.
You can prepay for up to 3 years at a time at the special rate, and then the renewal will be at the regular price.
Yes, they have a 30-day money back guarantee. You may cancel your account for any reason within 30 days of signing up and get a full refund of hosting fees. The refund doesn't include any setup fees or domain registrations.
SiteGround has a 99.9% network uptime guarantee. If there is a network outage that is not due to scheduled maintenance or force majeure, you can request a credit within 3 days of the outage. Be sure to read the terms of service for details.
SiteGround's lowest-level hosting plan is limited to one website, but all other plans include the ability to manage unlimited websites for no additional fee.
All of SiteGround's plans, except for the lowest level plan, allow you to manage unlimited websites.
SiteGround provides customer service in English only at this time.
SiteGround has offices in Washington, D.C. in the United States, a headquarters in Panama, and an operations office in Bulgaria.
SiteGround has 3 data centers to choose from in Chicago, Amsterdam, and Singapore.
Yes, SiteGround provides a free transfer service by their Joomla experts, with no downtime.
SiteGround's servers all run on the Linux distribution CentOS. They no longer offer Windows hosting.
Yes. SiteGround provides fully managed hosting services with their Cloud Hosting and Dedicated Server plans.
Yes, SiteGround offers cloud VPS hosting services.
SiteGround does support Python, but you'll need to run it as CGI, so you'll only be able to use Python scripts inside the cgi-bin folder. SiteGround supports many other scripting languages including Perl, Ruby on Rails, and multiple versions of PHP 5+.
Yes, they have a reseller hosting plan with volume discounts and special domain deals.
SiteGround has a variety of hosting plans available, some of which are optimized for media-rich sites. Depending on your needs and budget, SiteGround can also create a custom plan with just the features you need.
Yes, SiteGround has a hosting plan optimized for Magento. It includes free Magento install, transfer and help. They also provide free Magento tutorials on their website.
SiteGround includes cPanel with all their hosting plans.
Yes, all SiteGround plans include CloudFlare for free.
Yes, all of SiteGround's hosting plans include a free daily backup service. However, they advise customers to also maintain their own off-site backup.
The number of email addresses and email storage is unlimited.
No, SiteGround is one of the few hosting companies that does not advertise unlimited storage and bandwidth. The specific storage and bandwidth limits are different for each plan. If you know the approximate size and traffic of your website, the storage and bandwidth limits will give you a good idea which hosting plan is most appropriate for your website.
Video and audio streaming is not supported on shared servers. You'll need a cloud VPS or dedicated server hosting plan in order to stream video or audio.
Yes, SiteGround gives free advertising credits to new customers on sign-up.
SiteGround has many features that make them a great choice for PrestaShop websites, including one-click installations, optimized servers, free CDN, advanced caching, and available SSL certificates.
SiteGround provides many features and tools for e-commerce. There are several merchant account services to choose from, including WorldPay and MerchantExpress. You can purchase SSL certificates for your website through SiteGround, and they offer SSL certificates for free for one year with some of their plans.
SiteGround includes one free domain registration with all of their hosting plans, except if you're getting a promotion with 80% or more off the regular price. You must request the domain registration while you purchase your hosting plan in order to get it for free.
Yes, you can purchase domain registrations through SiteGround.
Yes, you can register for Whois domain privacy when you purchase a domain through SiteGround. There is an additional fee per domain per year.
Yes, they have an affiliate program that offers weekly payouts with no minimum monthly sales.
InMotion Hosting Reviews
I am writing this review to recommend Siteground to everyone, at least for Church website like us. I created this website crescocommunitychapel.org and I am happy to host with Siteground since 2010.
They always provide quick and deep support for my problems
They've helped me check the issue when it overloaded and recommend replace the "bad code" plugin with the better one, everything working well after that.
They used Cpanel as the control panel, it's easy than Plesk from our old hosting company. With just few clicks you can easy install Wordpress, Drupal or many more scripts on there.
I can choose the PHP version and set the PHP memory limit too.
I love Siteground and sure you too.
Siteground is a very friendly web hosting company, we are hosting a Church website on their system and they've helped us move from expired provider to their system with no additional cost.
The speed is very good, our website always load very quick without any problem, we're using downtime monitor from Wordpress Jet Pack plugin and see no downtime over a year. That's amazing uptime and our members love that, they can access the website any time 24/7
Not only our Church website, we're hosting three more sites on same account and all working well.
Speed and uptime: A
Easy to use: A
Height recommend Siteground hosting services
I am a new member of siteground. I selected siteground wordpress hosting after going through lot of reviews and my main concern was support by representatives. I have contacted siteground several times ( presales and technical support). The response is very fast. Good service and all the representatives i have come across have been excellent.
I couldn't be any happier with siteground. We are in the process of moving from Network Solutions over to them, and the support has been phenomenal! There staff is highly professional. All of our questions have been answered promptly, and the service is excellent. We went with go geek, and we now have two domains hosted on their servers. We will defiantly be moving forward with moving our other domains over to them.
I like fast reaction time of the support and 80% they are VERY helpful 10% they are helpful.
The server initial response time is getting worse, which makes me a bit sad, because initially this was the reason why i picked Siteground.
The fact that you cannot install SSL purchased elsewhere used to make me mad, but your new cooperation with the free SSL service fixed that.
I do not understand why you need premium for SSL in cloudflare, when I do not have to do that when having cloudlfare free account which is not activated by you but directly by cloudflare.
The initial price is ok, but the extension is going to hurt. We do not know yet, if we will stay with you guys.
I do not do feedback too often, but I like your product and I enjoy your improvements.
5 years I work with these guys, hands down - They are the BEST!
I love the service, the product and the support team.
As a owner of over 80 websites, having a strong and good relationship with my server provider is the most important thing I can ask for.
Siteground is like family to me!
Siteground is a good hosting company, Support is awesome whether it is pre-sales, technical support, and after sales support they are good at providing resolutions. They keep you informed about downtime whether its planned or unplanned. Features are nice, they provide dedicated IP with all hosting plans, Cache, Let's Encrypt - a free and certificate authority and many other features.
Renewal costs are too high in comparison to 1st purchase cost.
But overall Siteground is a good company with many features and quick support.
I have gone through many hosting service providers, and I found the SiteGround best for their services. Specially, the thing attracted me towards siteground was its features. Purchased GrowBIg plan, it includes a free 1 year wildcard SSL, supports automated cloudflare CDN. If you're a wordpress user like me, its supercacher plugin works great!
On top of that, their support team is quite efficient. Automated SSL cert installation failed due to some error. They quickly installed the SSL for me manually within 30 minutes!
The only little thing that bothers me a little is 20GB storage limit, but that isn't much a problem for the other super great features.
Keep up the good and hardwork for your customers Siteground!
Moving to Siteground has meant sublime support!!! My former host often had days or even weeks response time, and often very unsatisfying answers. Site ground responds from immediately to maximum a couple of hours (and mostly the maximum is less than an hour. And it´s almost independent of the time of the day. I´m deeply impressed!! And mostly very satisfying answers, and if not, you just have to ask a follow up question, and you get what you need. Thank you so much, Siteground!!
After nothing but years of aggravation from Arvixe, before and after my website got hacked, I decided to try SiteGround. SiteGround was specifically recommended by a Joomla tutorial program I am taking - and I can use all the Joomla help I can get because I an NOT an IT person. I signed up for what I call the "BabyStepsTrial" package and the support so far has been just terrific. Responses to chat have been immediate, and tech support people have all had excellent English language skills and have been able to provide clear answers and instructions to help me get started. I am actually looking forward to working with the SiteGround support as I revive my hacked website.
I have been using Siteground Multisite hosting for a couple of years now. The staff always provides fast and courteous service. They are responsive and exceptionally helpful most of all. I consider Siteground a true gem in the hosting service space. Keep up the great work and value. Maximum stars for the best hosting service I have used in the last 12 years. Siteground blows away Bluehost, Hostgator, and especially Godaddy for hosting for quality, service, and value.
SiteGround support is excellent, be it pre-sales or technical support after registration. Features and other integration plug ins are just excellent and very useful, esp. if you do not know how to create your own website. The only thing that is missing is ASP.NET and windows base platform support.
Great customer service, top notch services, good prices!
I landed on siteground an year ago and i can not be more happy about the overall experience, especially the customer service that's made up of competent technicians and is blazing fast on replies.
Even the shared hosting is fast and powerful even woth heavy wordpress website, absolutely raccomended.
The amazing introductory services are irresistible and you r customer support is second to none. Since i joined Site Ground my operations are stable bsed on the timely support that i do get from their customer care departments. Thank you so much SG and i would recommend you to all my friends who are considering to go online soon.
Mihaela was very helpful and steered me in the right direction, thank you for amazing service :)
I was feeling frustrated as a new time website builder, Mihaela's help gave me the know how and now I can build and publish my site with confidence.
Look out for artatkarens.com.au. Best service ever. :)
Excellent customer Services.
They provide solutions to problems quickly, even when applying for refund it's quite easy on siteground, all that was required was to chat them up and every other problems will be resolved. This was my experience with siteground although not 100% of my money was refunded but i got almost 80% while the rest was used to keep my domain name with them which is okay
Ervine, the Support Guy, is the best support staff I have ever met with. You will feel lucky to talk with him. Apart from that, SiteGround also provide best features which drag me out from Yahoo to them for Wordpress hosting. You can configure PHP parameters of your own domain and also have same speed for all locations around the world for whichever place you are hosting to. For example, if you are hosting from Singapore, your clients in USA will feel the same speed, which is not common in other hosting.
Great service; fast and reliable. My website issue was dealt with quickly and I felt as though I was in the hands of a technical whizz. Really useful at a time when my website had crashed. I've been using SiteGround for almost one year and the service has been excellent. It's the perfect solution for an amateur-blogger who has gone self-hosted and cloud based. I feel as though my site can now command a bigger space on the WWW.
I have some 20 Sites with Siteground and have worked with this group for 10 years. I am constantly surprised by how fast and efficient the support is. The team is both professional and creative. There has not been a single time in my experience that these guys handled my request poorly in fact they frequently save me from my own problems!
I've been a client with Siteground since 2013 and they provided a very good web hosting services as well as support. They're using Apache as web server for all shared servers and most people telling that Litespeed or Nginx is better but I still got fast server/speed with Siteground's shared hosting. With pure solid state drive we will get better input/output data write and my website load fast, I've tested on three speed testing site includes Pingdom, GTMetrix and Webpagetest and the loading time always under 5 seconds.
I never got and security issues with Siteground but I understand it's depends on many other things
The support is excellent, they have chat support, that is my favorite support platform. I've got free upgrade to next packages when my website growing to fast and they're helped me configuration my cloud hosting.
They just installed Let's encrypt SSL on all servers so I can easy to install free SSL for my commercial store too.
I really like Siteground and will stay with them
I like the efficiency of the customer support, cause I had to wait less than a minute. Georgi was really helpfull and the problem was solved in less than 10 minutes. In the firsts minutes we fix the problem and after few minutes the problem was solved. I had pleasure to ask some information about change domain name and the answer was kind and quick.
Thank you for the great support!!!!
My website is running fast and is well indexed by google. I have often needed support and it's always been a success. Responsive and skilled people at support. Very happy with siteground! :) SSL is working without any issues and recently SuperCacher (Cloudflare) was added for free under SSL. Great value for a competitive price. thanks.
This is best company in support category and all of their representative are extremely knowledgeable which makes their service quicker that any hosting provider.If you are not web developer and still have a website i think this is the company so final words this is best company till date.
- The support is fantastic both by ticket and live chat. They can handle technical difficulty for me at a breath.
- Siteground provide feature more or less similar to other hosting but the reason i choose here is the server relocation. from EU or USA or ASIA
- Pricing is similar to other hosting company
I cancelled my SiteGround account 10 minutes after I started using it.
After using the internet for 21 years, SiteGround is the first site that doesn't allow the user to create their own username. Instead, SG generated a meaningless username. I contacted their online support to be told there was no way to create a meaningful username. I had to ask for a supervisor because the tech I chatted with could not understand English. After repeating my questions 3 times, I escalated the chat to a supervisor. The Super let me know within 2 responses he was not interested in correcting the obvious issue. From my standpoint, this is crappy service. PERHAPS their support is good on tech issues, but I need a real human for support, not a robotic peon who can't follow a simple conversation.
I have been using Siteground for a number of years. Their support is excellent. All support staff are very are helpful and will work to resolve problems immediately and will help you to learn how to resolve things yourself. I would not use any other host as support is so important to me. Price and features are excellent and the dashboard and interface is easy to use. The actual hosting service is reliable and also excellent.
A very quick response to most questions needing answers or solutions. The support advice was quick, gave resolution on how to correct problems in a manner that was simple. The online response was quick and informative. I have had to rarely seek advice and support, but when needed too the help from SiteGround has been a very good timely response.
SIteground is very easy to use and navigate and their team is nothing short of professional. Whenever you're having issues they are quick to resolve and respond to them. This is ideal for people who use wordpress and blogspot and those who are not the most experienced but who love building websites and designing them. I really recommend it!!
Great queue time for support, I waited less than 5 minutes to get assistance. Staff was knowledgeable and able to meet my goals and help me save money to migrate my multiple gogeek accounts into a cloud account and also explained things to me. The pricing is fair for the service, which is great! I came from another hostprovider that took FOREVER to help me out, and gave little to no support. Glad I switched to siteground.
This is actually my first review about siteground.com and I just couln't be happier and VERY satisfied with this company. I started with godaddy approximately 10 years ago, until I reached a point of frustration, I just needed to find something better. Siteground, not only has a awesome customer service, they also have the best prices and features. They don't care if you have money or not, if you're a big company or small, they always give their customer the best service. As soon as I switched to SG I just couldn't believe I was using and considering other companies. I just love Siteground.
Fernando Ch. Pittier
San José, Costa Rica.
This company is amazing - yes, it rocks!!!!! I use them for everything I do and have brought much business their way! Easy to use and the customer service is top notch. Anyone looking for a great host, look no further! These guys do it all and I highly recommend Siteground to anyone!
I started using SiteGround services since 2010 and til date, it's being an awesome experience. Timely customer support service(s). Very courteous staff and moreso, they are very patient and they put the client first. The beautiful thing about what SiteGround offers is the up-time and reliability. Thumbs up guys! SiteGround Rocks
I have been using siteground for a year and just renewed for 3 more. Their support is superb. I have had some major issues and they worked with the theme developer to get my website up and running. When you call there is the basic 4 options that you choose from and then it is about a 10 sec wait to get a hold of a real person. Every person I have talked to has been very knowledgeable about what I needed. Definitely a breath a fresh air after dealing with Intuit.
Very high support level. Good servers and good up time. The price is not low but the service is high so the price is correct for the service they give. Many opensourse software and Joomla and Wordpress support is very good. I suggest them to host sites, ecommerce and blogs.
SiteGround is a great hosting company.
Personally I am very thankful to Penka B. and Dimitar Georgiev :)
They advice me how to configure my services with cPanel and to check them.
Just a great customer support!
I will recommend SiteGround.com as a best hosting service company !
Keep up with good performance guys :)
I have had at least 20 'support' chats from the Siteground team, and the experience has been uniformly excellent. Firstly, I have never waited longer than 50 seconds before someone comes to attend to me. Sometimes during a chat an answer will take longer than that, but usually because the rep is double-checking with a superior. Most importantly, I have never had any question brushed aside with a "we don't handle that." Even questions which are template specific get answered if the rep happens to know the answer. Having dealt with other companies where you can wait days for an answer, this is truly service on another level. I initially moved over to Siteground because reviews said they had good Joomla expertise, and within 6 months I transferred all my accounts here; the service simply outclasses the competition in every way. Gordon Miller.
A friend refered me to siteground.com and i have hosted one of my site with them all i can tell you is that their server is superb infact you will not encounter any server downtime, i a planing to buy a dedicated hosting with them and when i chatted with one of their customer care Svetoslav S. he gave me much pretier reasons to use siteground i enjoyed their customer service i consider it to be the best
I am a website designer and have more than 20 client sites hosted on SiteGround. That should tell the story! SiteGround is the best hosting service out there. Tech Support is fantastic, and my clients never have any downtime. The back end Control Panel is always up to date with lots of tools that are easy to use. I don't host my clients anywhere else.
Tech support is brilliant - first class in fact. spent long time sorting out what they probably see as basic issues with a chap called Atanas D, who couldn't have worked harder or been more helpful - am over the moon with the service, couldn't be more pleased and would recommend them to anyone
great service and fast turn around.
I'm migrating my website from Hostgator which offer horrible turnaround response time.
I'm running wordpress base site and hope to experience better service with siteground vs hostgator.
So far from all the reviews online and customer service during setup they are excellent.
i look forward to good experience with them.
Siteground definitely ROCKS. I've been with Siteground for over two years. The sales staff is friendly and very helpful. Account management is very user friendly. I rarely have technical issues and when I do they are resolved immediately. And best of all the Customer Service though live chat is AWESOME!!!
I was with GoDaddy and moved to SIteground, the service for the last 5 months has been immaculate. The service and support is outstanding, it really beats most of the fortune 500 services. I have not had any other issues, so am quite happy. The pricing is also decent though they should reduce their SSL rates I feel.
Siteground web hosting rocks!! I have been a customer of Siteground since 2009. I have used the Chat service on a few occasions. The wait time, using the chat service, is never more than a few seconds and I have always had my questions resolved by the end of the conversation.
They offer me a great support for all my sites: cityandluxury.com / mmsagency.com / smarteusa.com thanks guys for the great support.
I use siteground since 2006.
I have tested Hostgator, GoDaddy, Bluehost for other clients. All of them have ending transferring their projects to siteground.
No other hosting has such talented tech support. They have developed their own tools to make wordpress and joomla run faster.
Honestly I can not find the right words to describe my experience avoiding bubbling it.
I have been in this business since 1999, old enough to try several hosting providers from around the globe, I will not say anything about the service, most like there is enough competition in this wide market.
But, SiteGround Customer Support is almost near “Perfections”, I have never experienced such Professionalism, Dedication, Fast Response, Friendly and the most Important “Extremely Polite and Understandable”, you just need to try it yourself….
Last, fair enough to say their service and solutions are perfect and reliable…
Try it nothing to lose, trust me you will not reconsider your decision!
The SiteGround admin interface is nicely organized and intuitive. However, I must say that having the SiteGround Support Team available by Chat is INCREDIBLE!!! Everyone is prompt and VERY efficient whenever I need help. THIS is what sets SiteGround apart in my mind. In fact, I do not know why other providers seem to default as the WordPress preferred hosting provider ... once you get connected with SiteGround and their Support Team, there is no other logical option.
1. Instant communication via Chat
2. In most cases all issues are resolved in a period of 2 hours
3. Super fast servers on shared hosting plan as well
4. Free SSLs for multiple domains
5. CPanel with everything you need for your business
Do not hesitate to use them. It's a win win solution for your business
I am hosting with Siteground and see they're always get up to date latest security issues and technologies features, they're one of first HP apply Let's Encrypt SSL to all their server, you can now use SSL on all your site for free, working like premium SSL services.
Siteground also an expert company who can fully support Joomla CMS as well as code issues, I had a problem with my MOSETS tree component and even MOSETS author asking for extra payment to fix the issues but Siteground helped me solved without any extra money.
Uptime always height, I have installed a tracking code on my website and I didn't see any downtime last year, 100% uptime.
I wish Siteground will upgrade their system to pure SSD in the near feature, still loving them and continue use their great services.
A++ Siteground and I height recommend them
I changed hosting companies to Siteground and thought the deal the offered was reasonable so I changed over. During the next month I received an email through Siteground saying my website was shut down due to high traffic. They then stated if I wanted this service I would have to pay additional $85.00. I do not like the hidden cost and now I am looking for a new host!!
Site ground has been great. I've had for 2 months. Had support help me when I needed to give my developer access to our website. Not only did he tell me how to do it, he did it for me and gave me all the info to send to the developer. They logged in and got the site up and running. They are quick to respond on chat too. Great service.
I have been struggling to set up my website so that it is secure. Siteground has taken alot of the drama out of the process. I trust them and they give me a clean site every week. They cost a little more but it is worth it and their support /chat is efficient and fast.
I've been with Siteground since they have a Friend hosting package cost only ~$10/year, I don't remember exactly price but around $10. I use it for one blog and making $150/month with my Adsense account. That is the first blog and first money I made online. After a year my website god buzz with height traffic then I upgraded my hosting to next level and still hosting with Siteground until now.
I have more than 5 website of mine and clients hosting with Siteground at this time and total happy with their service, always height uptime, speed is good, rich features.
Love Siteground and continue to host with them to the end of life :)
I'm hooked! I have more than 9 websites running with Siteground. It's easy, it's fuss free and above all, their support team is JUST AMAZING! I like the way theyu have organised their products and services. You can updgrade your packages within minutes. Great job Siteground, I'll continue to spread the word! :)
Site ground really rocks, i love the fact that i can talk real time on the chat forum and get several technical issues address instantly. The technical/support team are doing a great job. Those who attend to visitors are friendly and equipped to handle issues. I also would wish that site ground would have unlimited services to customers who need unlimited space, etc. Thanks
I have always found SiteGround to be responsive to my concerns, and have not had any trouble with uptime, etc. I especially like the live chat feature, as it gives me personal assistance in working out any issues I may have. I think that their pricing is very good for what you get, and their customer service is superior.
I recently moved my hosting over to Siteground after hearing many positive things about them. The switch over was relatively easy, they took care of most of the move for me.
Several weeks into using my hosting I noticed that a sub-domain I used for development was showing errors. Something had gone wrong somewhere so I manually tried to move my Wordpress website.. but still this didn't resolve the issues. In desperate need on a Sunday night I spoke to support via chat. I wasn't expecting much help but I thought I would try. The person I spoke to via chat came up with several options and then asked me to open a support ticket and they can try and resolve it for me. Their response was brilliant and within 4 hours I had my website back up and running.
Never in a million years would I have expected support to respond so quickly over a bank holiday weekend. My old hosting company whom I had contacted earlier in the week seeking assistance for the same problem took 2 days to respond... and thats during a working week day!
I can see now why people rate Siteground so highly. With support like this, its clear to see they've got all bases covered. Its times like these where you need them the most, that they come out shining. Well done!
Just getting started with SiteGround after reading the "Top 5 Zencart Hosting Sites". I am SO impressed! Best startup support I've EVER received, bar none. Specifically, Wilkins Morales and Kalina Milusheva - they had all the answers, and they treated me very well, considering the newbie questions and errors I was lobbing at them.
Doesn't hurt that SiteGround has all of the tools I need, and installed ZenCart for me. That saved me a LOT of time. Highly recommend them.
The customer service was simply: THE BEST! My questions were answered promptly and with answers I understood and could act on. The friendliness was appreciated even on a late Saturday night! The value added service of free site transfer and fixing a file bug at no additional charge made the difference to me as well. Did not think I was in the buying mood when I contacted Chat Help. Way to go guys!
SiteGround has repeatedly proven to me before and after purchase that their customer and technical services are second to none. I've been in contact with them multiple time for various small issues and found them to be prompt at replying and knowledgeable about my issue. I moved all of my sites to SireGround last year after such a good experience with them and I haven't looked back. I plan to start my next (large) project with them under their cloud package.
I tried them to try out Joomla - I wanted to try a Joomla demo out and was recommended to them by Joomla Monster. I found it sucked to be honest big time.
Not sure where all the other reviews are coming from - I can't speak as to the actually hosting as I never really got that far - I signed up for the hosting with explicit instructions on how to trial a demo site using their hosting - only to be told that I was to be charged 40 plus Vat for the privilege! The free templates were awful and despite the apparent ease with with which you were supposed to be able to road test the demo - it was going to cost more than the lifetime licence of the template itself.
I have used many hosters over the years.. first foray with Joomla and therefore with siteground and I have to say - steer well clear of SiteGround.
I note that many reviewers have said how good they were for the inexperienced users - DON'T GO There if you are not experienced. I am experienced - if not with Joomla - and it was NOT good.
I cancelled the same day I started and it still cost me.. there are other providers out there - go with them not these. I am flabbergasted to be honest.
As a newcomer to site hosting, and someone who is quite computer illiterate - I was rather apprehensive about how this would go. Thankfully, Siteground's customer support were available to instantly help me with any issue, big or small that I encountered (of which there were very few). Additionally, their dashboard interface is super easy to navigate, even for someone who is brand new to site hosting. The packages are also well thought-out, and meant that I did not have to pay for features I did not need. Thank you Siteground for the wonderful service, and keep up the great work.
As a newcomer to site hosting, and someone who is quite computer illiterate - I was rather apprehensive about how this whole thing would go. Thankfully, Siteground's customer support were available to instantly help me with any issue, big or small that I encountered (of which there were very few). Additionally, their dashboard interface is super easy to navigate, even for someone who is brand new to site hosting. The package system is also well thought out, meaning I don't have to pay for the features I don't need. Thank you Siteground for the wonderful service, and keep up the great work.
I am new to Siteground and have had many host companies since starting a web site in 1998. They are THE BEST I've ever had. Tech support is awesome, particularly like the quick reply time on chat. Tech support is always very knowledgeable but if they don't know they ask someone. Love this company! And I'm hard to please.:}
My email could send but not receive email after I transferred hosting of my site to Siteground. Dimitar quickly diagnosed the problem, took care of the email set up and gave me the settings that worked right off the bat with my email clients. Fixing the whole problem took less than 10 minutes. Siteground tech support is great!
Best overall hosting around. The support is top notch and the price is really good (for the first year at least, after that it goes up quite a bit, but you can always create a new account). I'm using their GoGeek plan without trouble and I'll probably get a custom Cloud Hosting soon. Their SuperCache feature is quite good, too.
There are so many web hosting companies, but I must say SiteGround is unique for its easy features and looking. I specially was in a free host company where I could use wordpress hosting features and site builders, I moved to SiteGround for its unique Wordpress Hosting Features.
Everything is very fine but the prices are little more than others, but Site Ground gives more features than others, so this price is exact I think.
Moreover, in hosting files, Security comes very first, SiteGround gives us that security , so without any tension, we can easily move to siteground. Wordpress Hosting starts from 6.95 dollars / month, this is starter package. There servers are very much effective, and loads in second, so there is no worry to have a big loading time, it is really very much easy to use. One can Upgrade the package after the buy, but after the period of expiry.
Those who are not a professional HTML coders, can also use sitegound's website building availability (I used in Wordpress Creator). So Just it is very much fine and I recommend everyone to use it, as it will be a good START.
Most of all, they have a very caring customer case, so don't worry to get any help, they will help you always.
Really Siteground is good. Try to use it.
The reason today I write this review is to say thank to Georgi D. from Siteground Hosting Customer Service, he is so helpful, professional, patience, polite, thanks much for his time and help for today. I am so trouble in my issue, but he is just so patience and helpful on helping me to settle my problem, thanks for the effort, Appreciated!
SiteGround has been an amazing find. Attractive cost and features make it very interesting. But, the support received so far has been exceptional! I used the on-line chat feature and interacted with a support technician who not only understood my issue, but quickly solved my problem. He then waited patiently while I implemented his solution to verify there were no more issues. A+
Every time I have a question, no matter how basic, this support team will ALWAYS help me. I really love how they are available to chat at any time of the day also. I've tried a lot of different hosting companies and I feel that this customer support is the best.
After being with another big name host that was really a joke, I had no idea that customer service and excellent products like this existed in the market. Doing everything myself without a web developer to help has been daunting - and seeing now that customer care DOES EXIST is the most incredible stress reliever. I'm excited to have a happy website and one that can accommodate all of members and visitors without crashing. Finally!!!
I had a problem with the admin panel which was not on the panel as described previously. Well my representative re-installed the wp and even went further to upload the content. He was very patient and provided communication each step of the way. In the meantime while I was waiting...He directed me to have a look at my website. The response time was good and I am thankful he went the extra mile. Thank God for Him. Great Service. Could not have been more blessed. Thanks SiteGround.
Siteground is the best. Always up to date with latest technologies and the support is AMAZING! I have never experience any trouble with them. Always friendly and cool. Been using them for many years now and never had to look for any other hosting company. Before I have tried many but none compare to Siteground. Can really recommend them.
Yet another experience with SiteGround support that validates my decision last year to move all of my domains and sites (about 20) away from my old provider. A client wants to take over the management of their own WordPress site onto their own SiteGround account (heard that before?) - I thought I would have to do all the legwork myself but a quick LiveChat with SiteGround support (less than 2 mins wait time to get a response), and I was told that SiteGround techs would be happy to help the client with restoring the site onto their own account - losing a client is one thing, but when they aren't technical enough to realise what they have to do to make it all work, it's a massive relief that SiteGround is there to pick up the process after it's left my hands. Good for my reputation, good for keeping my workload down, and good for the client. Highly recommended, yet again.
the best so far , i haven't got any issues yet
“Thank you so much for an excellent job It is clear that you took your time to personalize your plans especially grow big which im currently subsribed to, and I’m excited to make improvements. I appreciate your customer care, and the followup is helpful.thx alot
They do have some minor problems such as CPU seconds and such which when you start out is an alien concept, but their customer service is genuinely second to none, so helpful, so informed, genuinely I think there customer service is there best point. And if you ever worries about any issues or need things explained they will talk you through it in every simple and easy to understand language.
Running several Magento shops at Siteground. I have worked with numerous hosting providers but the quality and support of Siteground is better then all other hosting providers I have used! The live chat is fast, never have to wait longer then 10 seconds before there is a support engineer available. The support team has a lot of knowledge and hardly ever have to pass things on to the 2nd line support team. The hosting plans offer a lot of value for money, the hardware is up to date. So far zero downtime outside the announced maintenance window for a hardware upgrade. Is there room for improvement...... Yes! The manuals on the website are not always up to date! If Siteground spends a bit of time on updating the documentation I would rate them 10 out of 10 :)
Ivan provided quality service to me. I explained my problems to at least two other major web hosting providers and they all treated me like I wasn't suppose to be asking those questions. Ivan was very patient and explained the detail I wanted and left out the details I did not need.
Fantastic customer service!!
Putting people who aren't tecky first and treating them with respect.
Customer support is fantastic!
Please don't ever sell yourselves out like my previous host Hostgator did!
Customer support for me is the most important thing from any business.
You know when a business offers support of this calbre that everything else will come naturally and fall into place.
And news of a new data centre in London... What more could a man want?
As always SiteGround chat was very impressive and quick. My limited web knowledge was never an issue with the patience and efficiency of the Chat crew. My dumb questions were deciphered and answered in a language I could understand. I panic when something goes wrong and the Chat gently guide me through and resolve any issues. Thank you for being there much appreciated.
Been with siteground over 4 yrs now and no issues so far. I LOVE their tech support. All my friends and family know where to get their hosting service from. I been using the Grow Big hosting plan and so far 99% uptime. Many compare them to other hosting companies .. don't waste ur time. If you want cheap u will get cheap service.
I cannot recommend Siteground warmly enough. The support is outstanding, the staff members are helpful and nice, the technical stuff is absolutely first rate. I am thrilled with my web hosting, and the price is not to be beat. As far as I'm concerned they are the only ones to go with.
Great customer service and easy to use interface. Moved from GoDaddy to deal with better speeds/service for the price. They use CPanel, although not the latest interfact currently as of 2016 Feb, but it works great and was very easy to get it all set up and running. However, it will take 5-7 business days for the transfer of domain names to be completed, other than that, I am excited for this fresh start with SiteGround. Happy so far. Let's see how this year goes :)
I have had superb uptime,fantastic support from the chat team at Siteground at ALL Hours, receive constant updates on my website and can only say that I have gotten real value for money from my purchase! I was not expecting such returns when I made my purchase. All I can say is "Thank you SiteGround Team! Keep it up! :-) "
frankly speaking, the best of hosting company i have deal with. the best support service i ever had, the services outstanding. every time i have a question i get answer right a way with the best solution. I'M so happy to have my website with site ground.
thank you siteground
Efficient, awesome support service, always top answers, helpful and human at the same time.
I used their domain transfer service and the website transfer service, currently I host 2 domains at theirs and am very happy with anything I try.
I am not a big tech-guy, so finding valuable and quick help at ANY stage, from the beginning through the domain transfer to the website transfer was a big plus. Anytime again, they really rock!
I almost never need support from Siteground, but when I do, they are quick and give me the results I'm looking for. They support the latest technology like Free SSL certificates from Let's Encrypt and they helped me get everything secured in no time. I have several accounts at Siteground and I can't wait to open more in the future for my web design agency. Thank you SiteGround!
Site ground offers quick and easy support. They really care about solving your issue. They were prompt and courteous and eased my anxiety. I was freaking out but they calmed me down and got my site up again in less than 15 mins. Siteground offers a great value for the money. Better support than Bluehost
Love SiteGround support! Every time, the first person I chat with helps resolve my issues. Day or night, it truly is great to find a company that provides such high quality help, I never feel like I'm being given the run around. I didn't think high quality support existed anymore after dealing with Dell, ATT and Comcrap. HOW REFRESHING!! I recommend them to everyone, thank you Siteground,!
Every Time i need support because i'm a newbies, the chat Supports me excellent! Very helpful, quick and realy friendly! For me it work fantastic!
Also the cpanel is clear to understand. New Website Are done in Minutes. I think Siteground is realy good for all how need hosting from newbies to professional.
Thanks a lot and Greetings from Germany
Awesome Support! If you are looking for a great hosting partner, simply go for it. I've had use other hosting services in the past but nothing beats Site Ground. All my future business goes to Siteground. Thumbs up!
Whats more! I am super impressed with quick chat service and knowledgeable staff.
SiteGround is by far one of the best hosting sites and what makes them the best is the amazing support that they provide. They are prompt and courteous and when things go wrong, and they sometimes do, they are always there to make things right. Thanks so much for your help, SiteGround!
Ivan was extremely helpful, efficient, kind (he didn't make fun of my lack of tech knowledge) and - except for the tech disconnect - probably from my end - he stayed with me until I had what I needed. He answered all of my questions - almost before I asked them. And, he was extremely courteous.
Siteground is the best hosting! Their services always very fast and help me to solve all my problem. This time I use wrong plugin, and the plugin stop me to login to my backend to fix my website's problem. Siteground help me to solve the problem in less than 3 mins.
I started using Siteground last year, to be honest I can't remember why I choose them. They had a good promo at the time so it was only $95 for a year. While I believed it was a life time discount, I didn't think too much about it.
I run two wordpress websites that get okay traffic but due to all the features I run each website has about 30 some plugins, some more out of date than others. I also for a time ran a community forum which can be a resource hog on itself. I never however had any issues with them. In fact I think the first ticket I opened was about the billing when it came time to renew.
The price had gone up and I spoke with them about going monthly, which they do not normally offer, everything is by years with a special one time month trial but then switches to yearly after. After speaking with support they where willing to set up custom monthly links for me. They did everything they could to keep me on with them.
After a week of trying other hosts out that where far cheaper and offer much the same, I quickly realized they couldn't handle my hosting needs for such a large wordpress website that has been working for over 16 years now. As a result I decided to do whatever I could to stay at siteground.
After speaking with their live chat, they offer me a special discount, not to say they would offer this to everyone who comes crying with a sad story but how quick he was to help me out with what I had going on really says something about a hosting company.
Not to bad mouth any other hosting company but I've used all the big ones over the years and even some of the lesser known ones. Every time I had issues with this or issues with that. It's always a headache and after a year or so I move on. I always feel a good year will tell you how a host is. With Siteground, a full year with them and the only issue I had was a personal issues with how much month I had to personally spend. That should say something about them.
Great service, quick to response and they read what you say and don't come back with general comments like alot of other hosting support does. While service wise I've only used their wordpress hosting it's amazing.
Cannot say enough about Siteground's services and customer support. As a non-tech savvy website owner, I need help along the way especially when things need to be changed or upgraded. Siteground's chat service is worth the price of the services alone and my site's operation has been seamless throughout its first two years. Their services scale, they auto-renew if desired, and keep my time focused on my business and customers. Instead of trying to save a few bucks a month (if you even can) with another site, invest in yourself and your site(s) and know Siteground has your back for the long-term.
Siteground is a remarkable company founded on CUSTOMER SERVICE and QUALITY. Their products are top shelf and I've never worked with a company more eager to serve their customers. They are genuine "servers" (see what I did there?).
I have multiple websites with them and will continue to grow with them as I develop enterprise-level websites. They are a fantastic company, with the best employees I can possible imaging.
I am proud to give them my money. They've earned it, 10 times over!
Surprised by all positive comments here ref siteground - not sure how genuine they are! My experience was:
- They promised stuff like WHM and CPanel being over a real SSL cert. It turned out that wasn't possible (once I'd paid for it) and suggested I access important information un-encrypted (was GOB SMACKED at their opinion here...)
- They heavily hide parts of the OS and parts of Cpanel and WHM. So you can't really control much.
- They totally remove any ability of stuff like "Site Transfer"tools - there's a free tool in WHM to transfer websites in minutes. Siteground have disabled this and instead ask you to pay £20 per website.
- A lot of other UK hosts charge £0 for transferring .co.uk domains. Siteground charge £13 for each domain
- Their backup facilities are limited (only have 7 day retention)
- Their backup facilities are limited (you can't access it - need to ask for support).
Generally I thought they were quite awful from my experience. That being said, if you didn't have a heavy use for a website and wanted maybe just 1 simple wordpress website hosted with them, it's probably suitable. They're definitely not suitable for large websites though or for people which want control over their system as - quite simply - they don't allow you control of anything, as it's easier to hide the controls and charge you for it all, each time, instead.
On a sidenote, can't complain too much about the support, most questions the response was just "It'd cost you" - but, that being said, they'd let me know this within 5-10mins of asking them how I access normal features I should be allowed to access. So response times were good.
Every time, EVERY TIME!, that I need support from SiteGround, I've get it within in less than a minute and my question is answered with valuable informations. Every time!, it's just amazing who fast and good you are.
After having tried severall other hosting companies, even if others can be cheaper, there is no comparaison possible for the support. SG is the best one.
Thanks SG engineers
I have been going through a process of transferring two complete accounts from another company to SiteGround, so that is two cPanels, And 1 site with an SSL one with a Cron job.
It has been one of the most painless experiences of my very long career in IT. After The first migration, I was informed that all was transferred but go check what I could find my self, all very clear and easy instructions, there were a few errors, I dropped my findings in a support ticket SiteGround identified the errors and kept me informed that they would completely start over new, I had nothing to do, had no extra charge and did not need to chase them up, they kept me informed, All good, all perfect and running lie clockwork.
I now have a VPS account and all my sites are super fast! I highly recommend SiteGround, their support is so fast it's untrue, click chat and in no time someone who actually knows what they are talking about helps you out, no 30 minute waiting time and having to remember your billing account login, what a pain that is and as a developer it is obvious why others do that, to try to get you to go look it up and avoid the support load..
I have also noticed that the GB's are what they tell you they are, So you do not get sold something and then get an email you are out of space, SiteGround sell you an honest package and you know where you stand.
I am an independent business owner and would recommend SiteGround to anyone.
Take a load off and get some peace in the hosting side of your business.
Siteground and the people behind who work behind the scenes there have consistently been more than awesome... They actually are very concerned with taking care of their clients and customers, instead of just getting through their shift. I would recommend them to absolutely anyone... (unless I wanted to do something horrible to them... then I would recommend them to Bluehost :D)
Love SiteGround - I stopped looking for a new host. SiteGround has all you can think of for a WordPress developer, full control with c-panel, boosting for your site speed and easy backend workflow. Fast and nice support and skilled tech support. With a Grow Big account you feel secure and future safe. So, stop looking around for the best host for WordPress, with their price tag it´s hard to find a better competitor. A lot of bang for the money!
Tanya was an excellent representative -- very helpful in getting me started in my site transition from inmotiion to siteground. I had a few issues. My website with inmotion loaded very slowly. My theme was not functioning well and I needed a new. In short, I needed a fresh start across the board. If the rest of the relationship is as good as it started, I'll be very pleased
SiteGround rocks 95%. I use their grow big plan which uses shared hosting. Service is fast, uptime great, price good. They don't host django on shared servers though. Anyway I think they are serious and effective. I like them but I wish they would host django on shared servers. Cheers SiteGround.
Excellent customer service while setting up and migrating my WordPress Multisite from a different host. They walked me through every step and was able to answer all of my questions no matter what time of day. Their dashboard is so much better than my previous host. Very happy I made the switch!
My first impression of SiteGround has been great. My business website has been effortlessly going very well. The support on my hosting is always helpful. I recently had utilized the live chat support. The support person was professional and handled my issue without any problems. I am really enjoying the features on this hosting provider.
At first i was skeptic about this hosting services because i read everywhere that they are a fantastic host provider.
I simply could not believe in it because i thought that it is just another Good Marketing Trick. But i decide to give it a try and this is my impressions:
(P.S No one say to me that i need to write a review. I am doing this just to say Thanks for their fantastic work )
They definitely provides the best hosting services for the best value.
They have a fantastic support, which are answering to your questions for a couple of seconds.
I am very positively surprised by their hosting services and support.
Would recommend for sure.
customer service is great..
patiently answered all my stupid questions...
hope it wud be the same in the future ... clearing my doubts at all times..
it seems that siteguard is the best place for wordpress related website as there hosting comes with many features and installations packages for free
Superior support and hosting products provided by SiteGround. I'm a web developer, have used many hosting services over the years, SiteGround is the best choice! The server is stable, fast, excellent features meet most people's requirements. The best of all is the support, no long waiting, fast respond, and the professionals provide valuable technical advise and solutions.
5 Stars Recommend to everyone!
A1 sales service. I chat to get some information about upgrading to another plan and the sale guy helped me by answering all my questions. He took the time to understand my needs and guiding me to figure out what would be the best plan for me. On the other hand, the different kind of plans the offer suit every need.
I am using their servers since more than 2 years and I never experienced downtime longer than 30 seconds (it only happened 2 times).
Svet is an excellent communicator. Very knowledgeable. I'm very satisfied with his assistance. I will recommend SiteGround to everybody. More power to you. I hope to continue my relationship with SiteGround. All my questions were answered to my satisfaction. The pricing is also very reasonable. Their technical expertise is awesome.
I manage web sites more then 10 years now, and now I transferred my web sites on GoGeek account.
I had lot of difficulties when I transfered my data. But their support was great and helped me out to sort everything.
You can relay get what you paid , and more with them!
I have been using SiteGround Hosting for over a year now. At the beginning I have quite a few server problems in the first 4 months, since then I have been satisfied with their hosting service and really satisfied with their customer support. They are really quick to respond and quite helpful.
Among the hosting service I've ever used, Siteground are suppliers that I feel most satisfied.
Loading speed of website increased dramatically when I switched to using their hosting.
In terms of features, I just use wordpress should not have evaluated much. I only know of Siteground hosting compatible with all of wordpress plugins that I use.
Another drawback of them that I see that is relatively high price compared with other suppliers.
If you have the ability to pay, you should use the hosting of Siteground.
The support service is very important for me. And it's fast practical and efficient. The technicians take time to give me the right explanation even if I don't understand right away. They help me solve all the problems I had so far. I'm a beginner and it's my first website. So you can understand how complicated it can be for the technician to explain everything from the beginning. Thanks to them I save stress time and headaches. I must admit that I'm a little pushy for them to help through the process of my issue rather than giving me thousand of articles that I don't understand at all! Some with who I chat try to send me these articles so I find another technician who is more helpful. At the end it's a very helpful service. Without it, I could have never done my website!
The Siteground is above Excellent. They are dedicated in helping their customer as much as possible. A particular experience I would like to share with the Sup[prt Staff is when we were trying to get a specific domain PCI Compliant. They made changed nearly 15 times based on the scan results so as to ensure that the domain got a clean chit. I would recommend Siteground just for their awesome support staff, not to mention their superb uptime.
Consistent, excellent service from all techs at any hour of the day or night. Great uptime, fastest load speeds yet on my WordPress sites. I've used many hosts in the past. Most sold to Bluehost or a bigger company, subsequently sliding into bloat and factory-style customer service. Siteground has managed to both grow AND improve over the past three years across all the metrics you would use in evaluating a webhost. Spend the extra money on Siteground. You'll come out better in the end.
The chap I spoke to was very helpful. He was fast and efficient without being patronising. My problem was fixed effortlessly. I will be recommending site ground to all of my family and friends so they too can experience awesome service. Thank you so much for helping me without being patronising!
I highly recommend Siteground to anyone looking for a host.The service is great, and the customer service amazing! They are super helpful and very quick to help!
I was never deceived by their service, and I am glad I chose them to host my websites. If you are looking for a great host, look no further :)
I have been in marketing communication for 20 years, dealing with many Internet providers and regularly trying new ones. In the vast majority of the cases both the uptime and the customer service were always a problem. Now I just finished moving all my domains with SiteGround. The technical help desk - both with tickets or the chat - is impressive. I don't know how they can have such a large team dedicating so much time to each client. Apart from the team, the Softacoulus set of applications is fantastic and the server in Singapore provides fair speed for Asian users.
The backend could be improved, this is the only flaw, but really a minor. All the rest, close to perfection.
Ive been in the website design and web hosting business for the past 13 years and ive always came across hosting problems with most of the resellers out there in the world all the time but now all my worries have gone!. Thank you so much for the professional approach and helpful experience from siteground in getting me setup with my new online web marketing business im so very happy now thank you so much. Keep up the good work and i will convert all my hundreds of clients to siteground from now on.
SEO Director - Will Birch
I am just very Happy with the live Chat support and not to mention the hosting thats fast. I am a new customer and I was looking for a fast WP host and after trying two other hosting companies, I am very happy with how fast the wp admin panel is. Saves me time so I can focus on my site.
I used for several years many hosting providers ( aruba, xlogic, hostgator, getsyncd etc) but noone can be compared with siteground!
The cost might seems higher then other providers but the hosting plan service, the cutomer service, and the affidability of the service worth all the many I paid it.
SO far I have to say that I do not have any "CONT" but only "PRO"
I never had a so efficient costumer services, They reply in less then 30 minutes ( for me that is a MUST to have, with other providers usually I had to wait at least one working day!)
I raccomend this hosting provider
They are great. The customer service is excellent. I really recommend this site. Everytime i hit the site for help they've always look for the cause of my problem, and they try to help me until they've solve it. For me the service has been an important theme so i stay tuned and still be hiring their services.Thanks Siteground for being so helpful to me.
The SiteGround has a very good customer care team, Gloriya tried her best to support me solving my issue and she gave me guide how to sort it out. She is really very friendly and helpful and make you feel confident and professional as though you are while dealing and solving your issue, I do appreciate her support.
I like the support I received as I was creating my hosting account, uploading my website as well as trouble shooting it. The assistance was prompt and efficient so I was would like to say thank you and keep up the good work. I would recommend Siteground to anyone looking for good hosting.
I have just signed up for Siteground this morning. Because of recent effort from Siteground customer service I have purposely navigated to this site to right a review. Not even one day in and I already know that I made the right decision. I got a personal phone call from Siteground welcoming me to the community and offering any help with my site. They already looked over my site and knew that I had installed wordpress so this was a personal phone call. Unfortunately I have missed this call, however, minutes later I get a personal email that they had called me and again offering me to contact them for any assistance or advice I need.
I have never seen this level of customer service from the many hosting providers I have used in the past. Originally I chose site ground because of all I read on their new datacenter. They use the perfect stack (using nginx) and are one of the very few to offer PHP7 (hhvm option on vps if wanted). The level of caching and features they have litterely can only be matched by other hosting provider plans 5 times the cost.
I can not vouch for uptime just yet however in my opinion customer service is the key factor that makes or breaks a good host/company, and so far they make it.
It is a nice hosting provider company, excellent support and features, but... the price the show are only for new customers, after the first period of time when I wanted to renew my account the want to charge me 2x the price I paid in first time, They said the disccount price it was only for new customer, so... the old ones have to pay 2x. I dont think that is good, that's why Im leaving to another company.
But I can't say any negative thing about them excluding the overprice tag for renewing.
Bought a $1 type special a year ago (Don't recall details but free domain, year's hosting, low price. Great features and service until renewal time where, despite trying to renew only the domain name, the form reset to charge me $186 renewal fees. I tried to stop the payment but there is no 'Confirm' - just straight to 'Complete'. Asked them to sort it out and refund as I'd already discussed domain only renewal via support.
Then I was refunded - and promptly charge $186 again!
Eventually sorted but goodness me.
Siteground is awesome in all respects. No waiting time when you need live chat and quick support. staff are mega friendly, even go out of their way to help solve all my design issues - I'm a newbie so this means a lot. I really can't fault them, great customer service and unbeatable value for money in my opinion. They really do take care of all the minor details to ensure that the customer is fully satisfied.
I came from another hosting company, not going to name any names but it's got blue in their name.
At any rate - this company has had a good reputation but recently, customer service and uptime has been well below satisfactory. And in my search for awesome hosting (for me and my clients) found siteground. Their customer service chat is extremely helpful (Miguel helped me). And the uptime is superb. I recommend siteground to all my clients.
1 word : Efficient
These guys are good at what they do. Quality and prompt action in all my correspondence. I am running multiple websites for my businesses and don't have time to worry about technical issues, PLUS i am not a web dev, Leave it with these guys, they not only resolve all issues promptly, but ALSO ADVICE you on the best solution.
Siteground is great because the support offered is excellent. Within the limits of the service that I have subscribed to they have offered more support than I expected. My transfer from Wordpress was easy and quick. There have been changes I wanted to make and have had help every step of the way. I love that there is a trial month for me to see if this what I need and if it works for me. Something that would have been too difficult for me to do on my own would not have been beneficial to me.
Thank you to all the team, I am enjoying developing my website into something more than it was, while still just a basic word-press user.
I needed help when setting up my newly purchased website and the online support person was able to sort everything out for me very quickly and efficiently. She was also very polite and friendly. I have just started my subscription but so far I have a very positive experience. My site is set up and running within minutes.
Siteground represent the best value for money in the world of Website hosting and email management. I ran a software company for 10 years and we often outsourced much of our requirements to Rackspace, who were good. But for a fraction of the price, Siteground are even better. Every single one of the technical support folks is a genius, and I've got to know them all personally, especially Kostadin; who's fantastic at diagnosing and resolving issues QUICKLY. I often wonder how they make money off of me, when they have invested so heavily in their support. BRILLIANT company.
Very grateful for Site Grounds customer service. If something goes wrong, like your site goes down, they fix it. They are very responsive and they take care of problems very quickly. They share tips and advice. Site Grounds customer service is the best I've seen and I've worked with a few different companies. I would highly recommend Site Ground.
I came to Siteground after a very bad situation with another host that had damaged my trust a bit. Siteground support reps are kind and knowledgable, and I'm glad I finally opened an account with them. While their non-promotional prices may seem higher than most, remember that with hosting, you get what you pay for, and they run some great promotions quite often. Their Cloud accounts come with a number of amazing upgrades that would cost hundreds extra with another sub-par host, so it's worth the extra cost.
The main thing about Siteground in Speed and support. I have never seen support as good anywhere ive been on plenty of hosts and none are as good as Siteground. The speed is fantastic my website is fairly heavy on the resources and it loads up fast with Siteground they have inbuilt CDNS which are handy.
I've received consistent, fast, and high quality responses to all of my tech support requests. Even when I have little idea of what I'm talkin about, they always seem to know - and their answers have always worked! I've asked for help at 11 pm on Christmas Day and 3 am on a Saturday night and they're always there, always prompt, and always cheerful. I don't know what they feed their staff but it's a great formula.
I am a reseller for more that 8 years but I use Siteground only the last year.
Honestly so far is the best company I have ever copperated with.
The previous were Hostgator and EZPZ
First of all their support department is excelent and replies extremely fast.
Their hosting plans are very good (fast and safe).
A con is that Siteground is a little bit more expensive than the competiotion BUT it is a value for money for sure.
Finally, in my case, Siteground refunded me for the last 3 months of my vps hosting plan (about 300 euros back) HOWEVER that it could tell me that it was not permitted as the TOS were saying that I dont have the right for refund. But they decided to refund me!!!
I had horrible experience with my previous host provider, endless ping-pong and finger pointing without any resolution. Finally decided to just leave and switch to a provider that I may trust and rely upon a good support. I actually never heard SiteGround name before, until one host-search adviser mentioned it via chat after hearing my story. I was skeptical, like: ok let me see...Reviews were 100% positive, datacenter close to my location, cost reasonable (was 60% discount), so I gave it a try. Site switch was an eye-blink, I did not even move my finger - guys transferred everything for me and reconfigured accordingly. After DNS switch my DB needed reload again to pick up the latest changes from old provider - I gave them zip, they loaded in no time. Error message appeared after the switch, was fixed within minutes, I typed the steps instructions longer than it took them to fix it. I am SO IMPRESSED with support, and a seconds-interval time to get a response from a real person. I love that they always have a picture of support person you deal with, and names you can actually pronounce, feels like you know them for a long time and trust them ! I am happy I switched, and would definitely recommend SG to everyone.
It pains me to write this review, as I used to LOVE Siteground. I had used many other hosts and been nothing but disappointed. Then I got Siteground and it was GREAT. However, as my business grew I moved from shared hosting to Cloud hosting, and ever since I started spending more money with them it's been awful. My sites are slower, they gave me an IP address that was on email blacklists so all my clients couldn't send emails to ATT emails, the IP was also on some DDoS list because my sites started getting hit with DDoS multiple times a day. They refused to give me a new IP address until I had to send a tweet to the CEO at which point they finally changed it. There are still many instances where it takes 10+ seconds to load a page and when I talk to support they just tell me that "Time to First Byte" doesn't matter. I've even captured the 10+ second load time on video and sent it to them and they still contend that nothing is wrong with their servers.
For shared hosting, Siteground is great. Never upgrade to their Cloud plans though.
Actually no problem has been arisen so far, and whenever any little bit hassle occurred, it has been solved immediately. That's awesome. Their support team is so excellent and knowledgeable that, I do not need to rush to developer every time. For up time, it is excellent and not a single incident I faced so far for my site being down.
I've been with siteground for about 10 years now and in that time they have been excellent every year. Their packages are great value for what you get and I've always had first rate customer service from them. I've ended up recommending them to lots of friends and clients, which isn't something I normally do.
If you're looking for a host for your domain I honestly don't think you can go wrong with them.
Best Service, responsiveness to problems chatting. For me is the best. I do not speak English very well but they always solve problems with patience. The website responds very quickly. It starts from a basic package that can be implemented later.Perhaps there is some host less expensive , but I think in this case is money very well spent.I have recommended this Host also to friends and they too had the same performance .My site is very young and I'm waiting for you to index , which is why I chose a host you think fast , to google is a boon
I've been online on chat for the whole day. Starting morning my client's website had problems and SiteGrounds technical help was really fast. Operator from live chat submitted a ticket for me, and then in exactly 15 minutes i received a solution. Then I needed something else (block IPs, set up .htaccess files) and Technical staff did it for me. Then I needed security check - and they did it for me. Well I can't say how thankful I am. I've been using siteground for almost a year now, and I love it. I found it on the internet and everyone had positive feedbacks. And that's 100% true. The servers are fast, staff is friendly and really helpful.
Now, in the evening I decided to start my hosting plan, and operator Ivan spent I guess 40 minutes explaining each detail, answering my dumbest questions, he even did all registration for me, sent me a link where I entered only my personal data. WOW! They really take care of you - if everyone was so nice to me I would forget even to walk and have others to do everything for me. That's a joke. But the point is their service is incredibly best I've ever experienced!
I've only had a few dealings with Siteground's support team. Mainly because they're so good that I rarely have any problems that require me to contact them. Each time I've dealt with them however, its been very quick, and they answer my question(s)/take care of the issue with lightning speed. I wish that all the other companies I deal with put the same level of attention and care to their support services as Siteground does. I would have to say that the value for your dollars spent with Siteground are spent wisely and well. Can't go wrong with them.
So far, I'm loving SiteGround. I switched from HostGator (which I didn't have any problems with, but Jon Morrow suggested the switch). So far, everything has been quick and very easy! Customer service is amazing - I logged into the live chat about accessing CPanel today, and the chat showed 24 people before me in the queue, so I got ready to switch to another window and get some work done while I was waiting but the chat box opened with someone right away!
Another thing I love is the ease of accessing the CPanel. Previously, I've had to have a separate login and password, and I could never remember how to access the CPanel (I'm a novice, and don't do too much with moving my sites around or changing things). With SiteGround, there's a button to click in my account area which takes me right to my CPanel. I love the simplicity!
The customer care and support is amazing and unbelievably good! The support team was prompt in advising and acting. It was very easy to use though I am yet to try a lot of other features. After thorough research I have opted for this and it has proved to be a right choice. I would recommend Siteground without any hesitation. Especially for someone who is internet illiterate in terms of doing things like website making, this is a boon since everything can be done by ourselves without hjaving to possess technical things. I really thank you very very much Siteground!
Yes, yes, yes! These guys are the best! I hardly ever write reviews about companies as most are average at best, but Siteground have the best support and the hosting is much faster than the competitors! I was with bluehost previously and it was so slooooooow. There is no comparison.
The support is there for you most of the time and live chat will have any issue you may have sorted in a few minutes.
I move to Siteground for about 6 days ago thinking that will be the best for my websites. I host to website with them. Since then non of my website are working, cannot log into word press to update information and every time I talk with support in the chat they said that the problem is fix that after the propagation the website will be OK. I been patience waiting for 6 days but this is way to much since after all that time every thing still is the same. Its seem that they don't know whst is wrong with my website and they are just trying to help without having for sure what is the problem with them. I won't definitely recommend Siteground.
I was attracted to SiteGround after reading loads of reviews and seeing their pricing structure was far more affordable than my present host. When I first signed up I was not disappointed. The rave reviews are warranted. Super impressive. But having years of exposure to different hosts I wanted to test the environment for a good two months before making the big jump away from my present host (who I love, but are really expensive). It's been 6 weeks now, and still, I'm super impressed with the service from SiteGround. I haven't had one bad incident. I've been tracking the sites and no downtime, no blacklists ( unlike Go Daddy I am also testing). I've about 20 site migrations to get through and the live chat option is fabulous when you just have a niggling/not sure question you need to ask in a hurry before you can move on with stuff. They always answer in a jiffy, even complicated questions you'd probably wait a few hours to receive a reply on with other top hosts. Suitably impressed! I truly do not know how they do it. If you're thinking about using them I'd suggest you give it a whirl. The client interface takes a bit of getting used to but if you're familiar with cPanel environment the learning curve is minimal.
Siteground ROCKS!!! I have GoDaaddy now since 1997 and have nearly 20 domains with them. GD charges you for every step you take with your accounts. When you try to get help, well there's a waiting line for like 25 minutes at just about any time day or night. They also force you to buy products or hide them within other purchases. Siteground, on the other hand, KILLS EM! CS is awesome, with virtually no wait time, and super friendly and knowledgeable tech support.I have switched 4 of my domains already to Siteground and plan to do the rest. So great job Siteground!
I love siteground. It provides a good panel to access services and features are pretty good too. However, I wish if Siteground changes their UI. Apart that it provides good uptime and affordable plans. Thumbs up. Works well and customer support is well good. It is a cool looking website and works well.I shifted to Siteground recently from a free host recently. The major reason for me to shift to the paid host was that drupal requires huge resources. The file manager that is provided them has a view similar to that of the linux. The interface again is not upto the mark and I had a tough time transferring files from one location to the other.
Siteground totally rocks. After reading tons of reviews online I bought hosting from Bluehost which is okay. I was looking for something better at a lower price point. I needed a vps level hosting with a price of a shared hosting. I know, I am cheap. But it is possible. I handled web dev for my office with a VPS of some big hosting companies. And We arent happy with it. But When we gave siteground a shot with a killer discount deal wegot (60%) We were totally blewn away by what they had to offer. Its freakin Good ! Support team is so good, their basic support is much better than the premium or priority support of top hosting providers.
I highly recommend siteground to anyone who wants a 100% uptime. Thanks Siteground, for being super awesome !
They are ready to assist the customers in few seconds. less waiting time for getting help. your are great and professional people. the features for site ground is awesome. I own many websites in siteground.com and I want to encourage my friends and colleague to invest in this professional and expert web hosting company in the world. still we expect some improvements for some parts, from a customer point of view, the Email accounts needs to be having more space, this will help companies to don't go for third party Email hosting servers. the joomla templates are nice in siteground, Thank you all sitegrouders who mad life easy for us!
Okay DEEP BREATH...This is why siteground sucks for me right now. Signed up on 25th Oct 2015. Free site transfer could not be completed because previous hosting account storage maxed out. Not their fault but nowhere does it say under what circumstances they can not fulfill site transfer, believe me this is one! I have three sites under cpanel they could only tranfer one. This was completed in a timely fashion but then two days after all i get is a loop direct error when trying to navigate to website www.trevorleacock.com. At present i cannot access cpanel or wordpress admin. Customer service is my bag, but so far in every instance i have dealt with a different person so there is NO ownership whatsoever of my problem so nobody is invested in a solution. The default selection for service is 5 stars which is not appropriate. At least the previous hosting company physically tried to involve themselves in resolving the issue. Sitegrounds and i quote 'Seniors' as they are called just seem to be faq's trigger happy. To say that my situation has gone from bad to worst is an understatement.
It usually rocks, but today it sucks.
Server down more than a couple of hours. That is very, very bad, guys!! I didn't even receive a notification, just saw it as I went on my website, then went into cPanel and saw in the support area that there is a technical issue.
When contacting support in the live chat, the customer service rep was very friendly, unfortunately not very familiar with the issue and how to help me, but saying we will do our best to fix it.
I know you'll do your best. However it would be a better service if you inform your customers that their server is down and then give them realistic time feedback on when the server is up again.
Not "in less than 20 minutes" and this was 2 hours ago....!!
As a Wordpress addict I love Siteground, it has cPanel and dedicated Support, all you need in one place. plus a lot of extras like SG Cache a special plugin that makes all the caching stuff hassle free.
I moved to Siteground.com after trying out 3 other web hosts all of which advertised very well to the point that i trusted them with my business.
From the very start they appeared to be a reliable and knowledgeable hosting company, quick in response to their support questions. But once they had my cash ( I paid a year up front ) things went down hill very very fast.
It got to the point that they advised me to upgrade to their cloud service, which again i paid for up front inc a static ip address. Once upgrade the service went from bad to unbelievably bad, I complained that the service was not what I expected, they then advised me to downgrade to my original plan, by the time I had done this I had spent over $300 for nothing!
Today I had issue getting to their custom cPanel as I was for some reason being re-directed to my old webhosting cPanel set up....don't ask me why, Siteground.com never told my why this happened or how?? Anyway once this issue was fixed they then suspended my website for going over a certain limit....again I couldn't view these stats as my cPanel area was not functioning as it should.
I have been in chat with them today asking why, what, how questions only for them to give canned responses. They have had a large amount of money from me, for a service thats beyond a joke. I am now in the process of moving to inmotion.com that will hopefully be the last move I do for a few years to come!!
Siteground.com steer well clear of them!!
As a neophyte with Joomla, I have been gutsy (or crazy?) enough to jump in with a live site and begin learning how it works.
The support from Siteground has been excellent. I work til I get stuck, then ask a question (after reading FAQ info, Googling the question, etc). Generally the questions are answered promptly.
The last answer came in about 10 minutes if I recollect correctly. Without mentioning a name, I attempted the same with another host prior to
to discovering Siteground and the results were very poor in the areas of server speed, keeping Joomla updated and general support. 5 Stars all
around to Siteground. * * * * * :)
I started using Siteground last May and was happy with the service (esp. the speed) until today, when I noticed my website was not coming up at all. The chat session led to a support ticket and I was told I would be contacted in about 15 minutes. Several hours later, after NOT receiving an email, I went to the ticket page and saw a response that I didn't like at all. The tech said he had looked at the log and found nothing wrong, and since I hand code my site, it was my problem. Ticket closed. In other words, tech support only helps if you have a template site, and apparently one that you have not tweaked with any hand coding. (It was a bit weird that he assumed a man had coded my site and I needed to get in touch with him). I was very surprised this person did not try harder to get to the bottom of the problem, especially since I told the chat lady that I had not touched the code in two weeks, since I was on vacation, and that my site was functioning yesterday. Not only that, the site had been fine for the past nine years. A worthwhile tech support person would have had the tenacity to delve deeper instead of giving up at the outset and throwing the whole problem in my lap. While waiting on chat, I had done a quick check via Filezilla, to see if my files were still on their server, and yes they were. Upon being told it was my problem, I went back to Filezilla with the idea of reloading the index page, and noticed that my index page on siteground's server had zero data on it. Why? I do not know and probably never will. Something wiped it out, and you'd think they would want to now what, But apparently they don't care. Luckily, I was able to reload the index page with data stored on my computer and the site re-appeared immediately. If I had read a review like this before choosing Siteground, I would have steered clear.,
I do not know what to say except that it is very good . They have few good like a set of tutorials about website, hostings, content management sysytems and so on. It fully everything that I need . I find this very useful program. Good host for small business sites, like mine. I'm very enthousiastic about Siteground. They have a great knowledge base, an excellent support of joomla and mediawiki and the helpdesk is simply fantastic! My support questions are always handled in no-time and more than satisfactory. I use joomla and siteground is setup well for that. Thank you. Like.
Probably best Bulgarian team after World Cup 94. Awesome support, awesome speed, awesome options and features.
I was talking with Ivan (customer support) before I started to work with siteground. I was using Godaddy VPS but he offered me SiteGround's GoGeek package. I thought it should be worse than a VPS service and I needed a cheaper hosting than Godaddy VPS because unfortunately I lost almost 70% adsense income because of the poor service of Godaddy. And I agreed to purchase GoGeek package. Customer support was awesome on presale and I thought it's because of I am a potential buyer. :D
Today they have done my website transfer. I had several problems with my site which has happened by my fault (some are related with site transfer). When I open a ticket, I got answers in 5 minutes and they resolved my problems in seconds. I connected to Live Chat support more than 20 hours in 24 hours (after my purchase) and they answered my questions perfectly, friendly and KINDLY.I am glad that I failed on my thoughts. The website performance is much better than Godaddy's VPS and customer support was awesome. I can give you nothing but 5 stars for now.
Please don't change champions.
Once again I sent in a support ticket to SiteGround and within 10 minutes I got a response and the problem was taken care of. SiteGround's 25/7 support, both by ticket and chat is absolutely fantastic. I've been online since the mid-seventies (300 baud modem and acoustic coupler) and after all these years I think that SiteGround has the best support of any online company I've ever dealt with.
In addition to the support I get from SiteGround, the hosting service is fantastic. As far as I can tell none of my sites has ever been done because of any problems on their end.
I find their wide variety of plans and prices perfect for the variable needs of my sites. And, if need be, they make upgrading and downgrading extremely simple to do.
I've used many hosting services over the years, and none of them even comes close to SiteGround's world-class operation. I can't recommend them highly enough.
Siteground support is good when you can keep the connection, 50% of my chat connections are disconnected in middle(no it is not my wifi problem except for one time). Support people are very helpful, but features are not that great, I expected more from Siteground and I honestly am disappointed. Cloudflare issues took down my server for 2 hours now and there is no clear ETA, support says it is 3rd party issue, for a customer of Siteground, all that matters is uptime. It does not inspired confidence! I switched to cloud and now site is down, as a startup even a single user coming to signup can make huge difference to us.
Siteground, I have been a customer since 2004 . I have had some small issues but all in all an excellent hosting company. The tech support is excellent and the turn around on tickets lightning fast. They fully support open source applications and the softaculous console is simple to use. If your looking for a quality host and top notch customer service switch to SiteGround. i have not been dissapointed..They are far from the cheapest for VPS but excellent service and and uptime. Friendly staff I would highly recommend this host. Mike from http://www.gettinghits.com - http://www.pawmax.com - http://www.androidtheater.com
I always had a good experience working with with Siteground support. They have very well informed and competent support personnel.
I had signed up for the go geek plan. I needed to order a ssl certificate. When I contacted the support by chat the Dimitar was honest to let me know that I rights to a free sll certificate for a year. He was kind enough to order and attach it to the domain I had specified.
Few motnhs ago I designed my first Wordpress project "acmarketer.com" and I decided to use Siteground as a web hosting. I had a great support and I was also surprised they transferred my website from my altervista space to the new one quickly and for free!
1 month ago I redeveloped the website for the company where I work and I decided to transfer it into Siteground servers because I was sure of the great service they offer. I cannot say anything negative about Siteground, they are very fast, professional, competent and they explain very well every issue.
Now I always recommend it!
The websites are easy to set up. It is good for a beginner like myself. I've had no problems until now with the service. I had trouble logging into an existing domain and had trouble creating a new one. When I did have a problem, I jumped onto the live chat and the support member was very quick, very polite and very helpful in solving my issue. She explained that siteground was experiencing technical issues and provided me with an alternative method which worked for me. The live chat option made it easy for me because I am in Australia. Now I can quickly get on with my work.
SiteGround's customer service is quick, responsive, and awesome. I use their chat sessions a lot. Their names are associated with their pictures. It's quick and service is always friendly and very knowledgeable. They don't leave you hanging without a solution. SiteGround has a lot of features I need and the features I thought I didn't need, I end up using. I've been recommending them to friends and clients, and they're happy, too. Again, I can't rave about their service enough because their responses doesn't seem like canned responses and they're very polite. I highly recommend SiteGround for Managed Wordpress Hosting.
I was with 1&1 for several years before moving to siteground so I know what really bad hosting is like. Anyway siteground is excellent by comparison. The support is first class I mean really fast answers - you can email, open a ticket or live chat and i can't fault it. The control panel is intuitive and very simple to use, they have all the usual auto installers etc.
My only issue is that I get lots of 500 and 503 errors. This week has been bad. There's a message on my account to say the server is upgrading to a SSD drive and that will happen on saturday. but I've have errors all day and currenly none of my sites load. So I opened a ticket and posted a bunch of screenshots of error pages. And I'm told the ugrade will be complete in 5 days. This is no good to me as I'm trying to launch 3 business websites. And I host sites or other people on siteground.
So if you're considering siteground - in my experience they are way better than the experience I had with 1&1 but it's not 5 stars all the way you can still expect some difficulties. I'm guessing most of the reviewers here have limited experience and are just impressed that they get to speak to someone so quickly - but ask yourself what does it mean if you need to be contacting people about your server?
Site ground is the absolute best! Their support system is something I've NEVER experienced before in the 12 years I have been developing websites. I was just having some issues installing an old wp website from another server and the rep offered to take over for me right on the spot and finished the job. They always answer very quickly with very low waiting time for the live chat, and when they escalate your ticket to a more experienced rep, they always get the job done very quickly... Absolutely amazing support and the speed of servers I love it... Very happy with them!
These guys are FREAKING amazing. They were super quick to answer all of my PRE sale questions. I contacted them multiple times just to make sure of what they offered - I have over 40 domains, so you have to make sure of things before moving that many. Once I ordered their services, they bent over backwards to make sure everything was in place and taken care of. I should've switched LONG ago. My previous hosting company took forever to respond to tech support question. I highly recommend them and will in all of the Wordpress forums I belong to. Thanks, Siteground!!
Siteground present themselves well with a site and services which are difficult to resist, particularly if you are hosting Wordpress sites. Unfortunately the reality is somewhat different. I selected a cloud hosting plan to host my numerous Wordpress sites for my business and our clients.
- The service had an advertised setup time of 1 hour. 2 hours later, and after chasing support (who were excellent), I received login details.
- The account control panel had info fields for my server location and IP but these were blank so I chased support (again, they were great) and was told my IP, but not server location.
- Account opening emails informed me that my servers WHM and cPanel logins were the same as my Siteground login. I logged into Siteground fine, but the same credenditals did not work for WHM and cPanel.
- After chasing this with support (yup, still excellent) I was told there had been an error in setting up my server which meant the account had not been created.
- So around 1 day after placing my order the server was finally online and accessible.
- I logged on to WHM to initiate transfers (which are no trouble with my current virtual dedicated hosting) only to find the option is not available. Siteground support told me this feature is not available on virtual dedicated accounts and I should pay $30+ per cPanel I wanted to transfer (of around 25).
- I requested to cancel the account and for a refund due to this basic feature lacking and the trouble i'd already been through. Initially support refused the refund. After a bit of a fight I got it.
I also work for a few clients who use Siteground with hosting, one of whom runs a site with tens of thousands of visits a month. That site has been throwing 500 and 522 errors periodically for two months now due to Siteground not providing the advertised resources to his server. He has contacted them twice to have it resolved, and support (always friendly and eager to please to a fault) tell him it's resolved. Of course it's not resolved. The site is still under resourced and costing him money and SEO ranking.
Their support structure might be amazing, but I think i'd prefer to go back to the old fashioned arrangement of rubbish support which I only have to rarely use. Rather than great support I have to use to fix every other thing their automated systems are suppose to do.
Finding a hosting company is very difficult. It is not just doing a quick search and going to the review sites and just picking what the reviewer picks. You have to realize that they may be into giving a company a high reviews because they are being paid by the company by either an affiliate program or some other means. I am a computer analyst so I dug into the source code on a few review sites to find out some of them were doing this. The other thing we need to do is find out if they belong to EIG (The Endurance International Group ) you can read into this yourself. From there you have to read the TOS (Terms of Service) to make sure your site will pass and not abuse any of their Terms. Anyways after about 8 hours of digging I have chosen only one hosting site that meets my needs. The winner is Siteground. Thank you for the added help in the chat
Why would you choose anyone else to host your site - these guys are super responsive and have helped us out so many times - their support team/tech team are awesome and are very responsive to all support tickets at anytime day or night anywhere in the world. Our business is in Los Angeles and we have never had a slow response from the support at siteground.
Make sure that you add some of their premium services - especially their Back up plan - we went go-geek which is so worth it and they also handle our SSL certificates - everything you need - Siteground our part of our team in business.
My tech that helped me get help on the live chat is going to use Siteground from now on.
He was very impressed with the response time and the help we got! Tanya was super helpful providing information on multiple features and what they would mean to us. She was patient as i struggled to provide the information in a way that was understandable I was really impressed with the servic i have used many web host and have never had this sort of service and support. I am very thankful that she was easily able to address all my needs in a sigle sitting.
The simplicity of this site is truly amazing. When they say they will transfer your site from WordPress all by themselves and that they will do it it under 24 hours, they were not kidding. They will do everything for you and all you have to do is sit back and let the magic happen!
I used bluehost and i had nothing but problems, SiteGround helps you through every problem possible and in a hurry too. They answer your questions within seconds on live chat, not like bluehost where i could site there and wait up to 20 minutes before i could finally get helped.
Another thing i loved was the price. This price can NOT be beat! Its beyond responsible and with the serve you get as well you can't pass it up. Also i have never seen my site run faster then this. My site has never once gone down and i never had a problem with loading
Overall, i would highly recommend this site to anyone who is looking for a good solid hosting service. Also i would suggest you come here before you go to bluehost. You will waste your money and time there
Our site must be up and responsive 24/7 to ensure efficient business flow and customer support.From time to time, we move a bit hastily and have found ourselves in a jam. Critical errors which cause shivers to run through our team. Happily it is seldom but when it happens, we grind to a halt. We give ourselves 10-15 minutes to see if we can fix and if not it is Siteground tech support to the rescue. They are immediately there, no matter the hour. Timely, responsive, thorough and caring (an often overlooked trait in tech.) Hats off to the Siteground support for being there when we need them the most.
I signed up for SiteGround about 3 months ago, paid a year in full. I ended up deciding after the 3rd month that I would not be finishing my web project and needed to cancel hosting and get the remaining months refunded. Apparently SiteGround does not know how to pro-rate for unused months and said they do not offer refunds after 30 days. I can understand if someone is paying monthly and you are letting them test out the hosting service for a month to see if its what they are looking for and then you refund them the 30 days if they are not happy with the service, but to not refund someone that paid for a year the remaining amount of unused time is pretty crappy for a hosting provider. Now my account is canceled and they have money that should not be due them. I will not be recommending their hosting service to any clients or coworkers in the future as I do not agree with their refunding policy. I have used other hosting providers in the past that did not have such a terrible policy.
I recently switched my hosting to Siteground. Before that, I had been a customer with GoDaddy since 2011.
I became interested in Siteground after I became disappointed with the performance of GoDaddy's hosting. In order to update my PHP server on GoDaddy, I would have had to change my website to a personal server that would cost no less than $35/month - and that was for the lowest performance, without without the PHP update that I needed.
When I was looking for options, my website developer and graphic designer suggested that I look at Siteground. She told me how Siteground is a server dedicated to handling Wordpress sites (awesome!) and they would be able to handle my site and all of its needs. When I first checked Siteground's site, I was FLOORED! The prices were not what I expected at all! They were so much less than the competition AND they gave me so much more for my money. I was instantly sold and immediately changed my hosting to Siteground. That's not where the buck stopped, though.
I am not a website-savy person. I have needed quite extensive help setting up my website, and I have never truly messed around with a Cpanel. I expressed my concerns to Siteground -(I didn't want to mess anything up - and they transferred my hosting for me - free of charge! Also, when I had issues transferring the hosting for my e-mail, they happily handled that, too.
Recently, I decided to purchase a few domains. Although there are other website that offer domains at a less expensive price, there was no doubt in my mind that I would be using Siteground. Their customer service is subpar to absolutely no one. They even handled setting up a domain redirect for me (again, I didn't want to mess it up).
I'm sold on Siteground. I'm certain that we will have a partnership that will flourish for a long time.
The customer support i continue to receive from Siteground is outstanding. In the most recent interaction the agent actually logged into my wordpress to ensure that the issue had been resolved. He was patient and kind and focused on providing me with the very best customer service. The technical agents continue to go above and beyond to help an online rookie like me. I host a number of sites through Siteground and have found the experience to be better than hosting sites I have used in the past. I will continue to tell people about Siteground because the prices are comparable but the service is unmatched.
The Siteground support looks great for what i had to ask them but as a hosting provider they don't support all domain extensions like .web or country extensions like .al, as well the domain transfer is not free and it cost way to much about 12 Euros per domain. So in my case that i have 30 domain to transfer it is way to much paying 360 euros only for transferring the domains. So in my case will be better staying where i'm and getting a better package which will cost about $300 for a year. So thnx, will stay with 1and1 till i will find a way to transfer my domain in a better hosting provider.
Somebody actually answers the lice chat, and the problem got sorted.
The Tutorials are accurate and relevant, It's the first time I have used Wordpress, and it rocks, the tutorials step you through from the "no idea" to the "I have a website" phase in no time at all.
The cost is significantly lower for a start up ke me, I am saving about 75% on my previous Market leader web hosting package.
Expanding is simple, from hosting capacities to add-ins, I don't have to worry if I get carried away and generate a huge website.
I can add features to suit me, not to match a pre-established bundle.
Once again, I just confirmed how good the service is at Siteground. I needed to transfer a domain that I had just purchased and through the Siteground LivChat support service I was able to get it done instantly.
I have been with Siteground for many years and each time I have had a problem with one of my websites, they have solved it for me within a very short time. Of course, the price for hosting is terrific value and the continuity of access is amazing as well - but it is the service that really sets Siteground apart as exceptional.
What can I say, Denitsa is a rockstar!
In fact, all of the guys over at Siteground are rockstars. I have been with Siteground for over 6 months now. I am not tech savvy so many of the complexities of running websites apart from hosting (such as transfers, backups, various installations etc etc...) are just that...complexities. And spending endless hours of valuable time trying to research & learn it all doesn't necessarily always give you all the answers. Every time I ask I ask the guys at Siteground though, they are incredibly helpful, ready with the answers and help on how to get it done (if they don't already do it for me for free!). Nothing is ever too much trouble for them,
I am continually amazed at what my hosting at Siteground offers for free. You really get your money's worth. And that's not including their best in class customer service.
I've dealt with many international companies but these guys are head and shoulders above the rest!
Just started with Siteground 3 months ago to replace bad existing hosting service. I think I've had a good choice for now. These are the following reasons:
1. Live chat supporters in Siteground are quick to reply ( pre-sale and technical too ) , much better than old hosting ( only ticket and take more than 12 hours to reply )
2. THE SPEED!! . My Joomla site is pretty heavy, when it was in old host, only have 50/100 tested with google insight speed. Move to Siteground Growbig hosting plan, the speed is up to 85/100 . That's awesome because I tried to optimize a lot on the old host but so result at all.
Siteground has one of the best Support Staff I have ever come across. I am specifically speaking about their magento service here as I am using it and loved it. I have faced numerous issues while setting up my magento website and they have been helpful throughout. They answer tickets within 30 minutes for sure. The best part is that they do not charge more for the specialized support which I am sure I would have to spend extra cash if I went elsewhere. Their Chat support is also great, where they are able to resolve my smaller issues quickly. For someone who is new to hosting, Siteground is a great solution as they handle certain aspects like caching which can be a headache. They have one click solutions for all these add ons.
The Support that I received today was nothing short of superb. The guy who helped me went way beyond what I expected of support from anyone - he not only told me how to install Wordpress on my new site he personally set it up and installed. He then explained what cpanel was to me and why it was useful. In these days of customer service being the bare minimum that companies can get away with performed by sullen youths that I always feel sound as if they would rather be doing anything other than assisting me - the siteground staff set a target higher than any company that I know
Site down 3 times in 4 months. The crew expressed no sympathy over the fact we may have lost our grant opportunity since the grant foundation needed to review our application - who cares if a small non-profit like us get the grant we worked 100's of ours for? Certainly not Siteground. Not once did they apologize over the fact we also had to reschedule our organizers' meeting over the fact that none of us could read important information that was on our website. Again, I can't believe they don't train their crew to at least be sensitive to matters AND that our website had 3 major downtime in 4 months. Not to mention several email issues.
I was happy with your services until... I tried to upgrade.
There is no clarity that if you are going to upgrade, you will not get a free domain.
I had a "start-up" plan and wanted to get another domain name so I went to "add services" and searched for a domain name. When I got one and then it took me to "order domain names" where it states the price of $14.95.
But there is a offer for "Register any Regular Domain with Hosting for FREE" So I clicked on that thinking I will get another domain for upgrading to "grow big".
Then it takes you to the three plans where in "grow big" it says unlimited domains. So it implies that you can get another free domain with this upgrade.
When I mentioned this to the billing and chat support, they did not understand how I could think another domain was free.
They just argued with me saying that "customers do not think they will get another free domain by upgrading" when I am telling them I just did. And I am a customer!
I am an unsatisfied customer because the "support team" spend more time defending the misleading website and argued that I was wrong to think what I thought instead of understanding the problem.
I've used many hosting providers in the past, but SiteGround really stands out. They offer great features, but the best part is the customer service. I'm fairly technical so when I contact support, it's typically a pretty tough question. I've yet to stump them, and they fix any issues quickly. I run a few Wordpress sites through SiteGround and they even provide support for issues with the Wordpress installation (they even found a support article on Wordpress's site for me one time!). I like their speed optimization options, it's made my websites much faster! Their support is suburb, the server speed is good, and they have a lot of great features.
Siteground told me that they would provide full support in migrating my email hosting from Only Domains to their servers. I was making the switch because Only Domains email hosting kept directing my emails into clients' spam and junk folders.
Siteground told me that their technicians would migrate the email service for me, and that it would all be done in 12 hours. That was Monday and it's Friday now, and after a coupe of days of my website going down, it's still not back to its original url.
Because they asked me to rename the name servers (myself, not done by them as the sales / customer service people promised) there was a litany of problems. With the help of squarespace, I was able to delete / add / edit CNAME and A type entries into my cpanel at siteground so it's nearly back to working properly.
Siteground technicians aren't available on live chat, only sales people and customer service - who are polite and helpful as they can be, and their replies take literally hours. When they do reply, the problem still remains unresolved.
I hate complaining and have been as polite as possible, but I'm at the point now where I'm going to cancel my order and go with squarespace instead. Squarespace support has always been fantastic; their live chat is with technically informed people with a lot of time for you.
It's ok for people who have more experience. If you don't the support isn't all that great. Not for beginners. The features are pretty good. i just had a hard time getting my site up and plus it shut down without notice. i had no idea about share hosting like I said i am a beginner and no one was listening to the little person trying so hard to make her way. I don't like rudeness either. Some may be use to it, but when it comes to my efforts and money I rather have a person that it happy to work with me. Site ground need to be more informative for the little people as well, but this will not stop me. Moving forward.
Extremely fast support service. Actually I was use to my previous hosting company where I would submit a support ticket and would have to wait for a day. I submitted my ticket then went off and did other things on the internet then about a minute later I got an email with the answer to my question. WOW! love Siteground.
I recently moved from another hosting company to Siteground and it looks like I will stay with them for sometime. They are amazing and they help me build my web business. Thank you Siteground for your amazing hosting service. I know you will continue to shine above the rest.
I've been with them for 5 days now, they helped transfer my site and it all went quite smoothly. Customer and technical support is probably the best in the industry but despite being significantly more expensive than other host providers and including many useful features- fast loading sites, great uptime, supercaching and more, the shared plans come with severe usage limitations- CPU seconds, executions etc. and even the GoGeek plan allows you a maximum of 800k cpu seconds in a calendar month (50% cheaper growbig is 600k max) and if you will be performing database heavy tasks like on ecommerce sites, forget about it, your site will be taken down immediately with a 503 message but the technical support will help you sort it out too. I have the supercaching enabled, no unnecessary plugins and using W3 Total cache with the right settings and on a traffic of 1100-1200 unique visits per day on my product review sites, it is using up 16,000 CPU seconds in a day = 480k in a month and it will not even handle 2000 unique visitors per day so I'm not sure how they can say that package is suitable for 100k visitors and more? (Yes I know it varies between type of sites and other variables). I moved from Hostgator because they had very bad technical support but there were no such limitations there on packages that cost less than half : You are allowed roughly 7-8k visitors per day and a maximum of 25% CPU usage limit for 90 seconds and they often don't care- this limit is 20% CPU for not more than 10 seconds with SiteGround so no slow queries or database heavy tasks are allowed- even though I explained everything in detail, sales person was 100% certain that GoGeek would be adequate for my sites' needs. How?? What will happen in busy Amazon shopping periods? No way 800k CPU secs will be in enough in November December and sites will be down and I lose hundreds of dollars because I miss out on sales.. Then they ask you to upgrade to Cloud package which is significantly more expensive.. My point is there are other hosts in the market with no such limitations and that allow you way higher CPU usage. I think it is beyond ridiculous and they need to do something about it immediately- because many people sign up not knowing this as they do not tell you during sales. First year discounted prices are already expensive and second year you'll pay twice as much and after the initial 30 day money back refund period you have to stay with them and bear the consequences- there is no pro-rated refund for unused time. And no I am not a happy customer and looking for a way out, despite amazing customer support and good quality product- great but not at how much they charge you!
Siteground made my evening! I am a busy professional with a hobby-level website. My renewal was coming up, but I had a question as to how I could qualify for a discount that I was made aware of. I opened a support chat, and in less than 20 minutes Dani had explained my options to me, helped me renew my services, and helped me cancel a service that I no longer needed. She was pleasant and efficient, which I appreciated after my 10.5 hour work day. Thanks to Dani's helpfulness, I will be able to get to bed on time, and thanks to her friendly attitude, I will be able to do so with a smile on my face! My experience this evening adds even more value to my experience with Siteground. Not only is the hosting reliable, and not only do I receive helpful tips in my email to enhance my experience, but the customer support (even for a non-VIP) is outstanding!
At Siteground support is fast and effective, hosting is fast and all other features that a hosting should have. But what makes me really happy is that as my Company is all about women, entrepreneurship and leadership, I am always concernded to see women in all positions, mainly in technical field. It is a pleasure for me to see that Siteground cares about this too. I have encountered great women in technical support and I am impressed with their knowledge and commitment. So if Siteground keep increasing women in its payroll, I will be a long time happy customer!
Sitegroud is basically straight forward, it offers only what is necessary, but the speed and uptime provided by siteground is awesome.Many people say that is too expensive and all that stuff, but I love siteground. It offers a good Cpanel and backup and restore facilities, which help me do better.
for you who is looking for honest hosting company, I do not recommend siteground, in your account panel there is no information that auto renewal service is ON by default, so when you want to use no more of their hosting service, you are automatically charged for 1 year service ($ 119.40) if you do not tell them that you want to terminate it about 2-3 months before expiration
SiteGroud SUcks ... and here's why.
I'm a recent SiteGround customer and moved because of my eCommerce store's page load speed, it was horrible. I was impressed by their pageload speeds but quickly realized that I needed to upgrade to PCI compliance. When I upgraded my site moved servers to Bucharest ... significantly changing my pageload speed and I lost any gains that I had initially received.
When I tried to achieve PCI compliance it took over 2 weeks and constant contact with customer support which was cryptic, constantly changed and never actually solved the problem. I had to go to my scanner company and get waiver after waiver, in the end SiteGround pretty much said we don't care any more and I had to deal with it.
Switching to this host has cost me hundreds of dollars and lost customers, not to mention hours of my own time. I would ask for a refund but it took over 1 month to get my site up and running and the period was over.
Outstanding support. We had an issue with an email address, went to the chat function which was answered within 45 seconds - normally unheard of - and problem was resolved in less than five minutes. No problems with these guys!
SIteground has been awesome in helping me with issues and questions. They have amazing value for their prices, offering GREAT support and overall service! They have substantial documentation that is also extremely CLEAR and addresses many many issues beyond the scope of hosting basics.I recommend them 100%.
Everybody here seems to love these guys -- and they are great until....
You have something go wrong and you need them to fix it...even if it's THEIR FAULT.
Here's my story...
I got a notice from them saying my site was close to reaching the maximum in resources. So I contacted them via CHAT and asked for an upgrade. The rep told me he would upgrade for me and it's all taken care of.
But he used the wrong credit card on my account (there are two) and the upgrade transaction did not go through. Did he notify me of this, so my site would not be shut off? NO. Not a word.
A week later my site is shut off...and after HOURS of chats and support tickets back and forth, I get them to do the upgrade. But they didn't tell me that it would take TWO DAYS and that I should stop working on the site. for TWO DAYS.
So I continued to work on the site. Needless to say, all my work for TWO DAYS was lost. Ok, I'll accept responsibility for having worked on the site when I should not have...but...
Why were they unable to grab the last database from the old server before the move was done? Why wouldn't it have been there? They said they restored the "largest database" from the old server -- but why wouldn't they just restore the database most recently updated instead? Wouldn't that make more sense?
My work was permanently lost!!
All this would have been difficult but acceptable if they had accepted some of the responsibility -- but they constantly avoided any apology or admission of any mistakes. Everything was my fault or just a technical impossibility.
THESE GUYS are over worked and not able to handle their growth. That's the only explanation I can see. VERY POOR service and very poor customer management. I'm leaving as soon as I can.
I want to move my domain. I found Siteground while surfing in the net. The live chat is amazing! I was once 6th and then twice 12th in the row but never waited even 1 minute until someone answered. Great service!! Thanks to Ivan and Miroslav. They were a great support!
I used to have my websites hosted with a cheap hosting provider called iPage. This company was awful top to bottom, they charged me for things I never ordered, had slow loading times, etc. My discontent made me search extensively for the best Hosting company out there, in fact I researched various websites for about 4 days straight until I was ready to pick the company I wanted to stick with long term. Siteground is just that, honestly the best host company I could ask for. They have great introductory pricing so you can get familiar with their features and services, and after that it is very cost-effective. Uptime is excellent, loading times are blazing fast and their customer support BOTH online and by phone are superb. The only thing I have trouble understanding is their lack of options and incentives on domain purchases. For domains I prefer buying it from Domain.com. Also I should mention Siteground has a great affiliate program and you can make some money recommending their services which I'm a fan of since I could not be happier with their services.
I shifted to Siteground recently from a free host recently. The major reason for me to shift to the paid host was that drupal requires huge resources. And the the reason I particularly chose Siteground was that I read somewhere that they are the best in Drupal-hosting. With respect to hosting a drupal website they defenitely make a good choice.Siteground is great in uptime features and support but things can get expensive in terms of upgrades. they are great for bloggers and people with no tech expertise, they will set up wordpress for FREE for you and they are FAST In doing so!
I used to use another hosting provider for years but had alot of issues. Switched to SiteGround and what an amazing experience. SiteGround are awesome. Their support is great and always there to help you fast. The hosting is secure, nexver had issues, emails always work, back end is great and everything works. Changing to SiteGround was the best decision I ever made. Full thumbs up.
I've just recently joined Siteground - before I was on WIX and I'm in the process of setting up a new Joomla site (something I've never done before as I was previously on WYSIWYG) but I gotta say:- Sitegrounds support ROCKS!! Having live chat support (as opposed to Wix's message and wait service) is fantastic!! In 5 contacts (all from my end at different times of the day) I've got my site template up and running. Even though this was a third party template - their support team helped me with the details I needed to get it up and running. Now THAT is what I call customer service!
I'm so looking forward to developing my business with Siteground for a long time.
I have used these guys since 2009 on multiple sites and accounts, personal and for business. Hosting Joomla, Wordpress and now Moodle installations. Always excellent service, quick responses and never any down time. Really have not thought of using anyone else.
I switched to Siteground from my old host to deal with the amount of traffic my site was getting. I started on the GrowBig plan for $7.95 a month.
When transferring over my old sites from a previous CPanel account, I had to contact Siteground support which was one of the most helpful support teams I've ever dealt with. English phone support was available 24/7 and there was no wait when I called. The same was true with their chat and email support, both of which were extremely fast and didn't keep me waiting.
The hosting itself does what it's supposed to and the site stayed up while receiving 11,000 hits an hour after being featured on other blogs.
Considering their prices, Siteground is the best host I have dealt with up to now, and I would recommend them to anyone who wants to host WordPress or other sites inexpensively while getting top quality support.
I really like because SiteGround offers professional and fast. The site is well built and offers well-structured panels for global control of all activities. But its real strength is customer service that is formed by professional and willing to solve any problem quickly. I chose SiteGround because I read the extremely positive comments on anotherItalian blog and a few hours after purchase, after the experience I had, I woluld recommend it to everyone.
Excellent service by SiteGround. I am totally new to site hosting services and SiteGround has helped me a lot in setting up my website. Their Customer Service representatives are really helpful and give you a detailed response every time you contact them. I strongly recommend SiteGround services!
I am a 55y/o trying to work part time with our art business. We have had tremendous difficulty as of late with our emails from GoDaddy. They are using old tech. I saw that you guys were highly rated so I decided to give it a try. I also worked with Adrianna, then Ervin. I tried to abandon the whole thing because I thought i was in over my head.......both were wonderful and talked me through everything via chat! Nice work. Let's see how everything goes once the set up is complete!
Siteground is super efficient. They have one of the best customer service guys in the world. Excellent experience, customer for 2yrs and counting.
Was trying to update my plugins when all of a sudden..CRASH! Got the vicious error 500 and tried to fix the problem myself to no avail. Got a hold of an SG technical chat support in less than 10 seconds even if I was on queue behind 25+ other customers. Told my rep, Stelios about my problem (first minute), gave the error log details (second minute), he put me on hold and when he got back - my website got FIXED. Quick services, brilliant supports! What else can I ask for? Just perfect! Siteground is the best!
As Dutch speaking user of Siteground, its very helpfull if there are no misunderstandings in communication when contacting the support via chat or phone. I experienced over the past six months that the Siteground crew is very patient when asking for help. Moreover, they are really providing support since they do solve and answer your questions almost directly.
Therefore, I would recommend Siteground for all not native speakers because Siteground distinguishes itself over other hosting providers through their extemsive support options. Furthermore, they provide a wide offer for exellenct hosting sercives, thereby making them attracktive for different type of users.
Another case where I had questions that are not 08/15 and where I still received perfect support. I use the cloud hosted services and just migrated from Shared hosting to cloud hosting to be more flexible in settings for PHP and WP variables. As we have a somewaht more complex setting with multidomain and a more complex theme, some things didn´t work out like expected due to missing knowledge from my side. But a support chat solved the case in 30 minutes and I am all set now. Great support, great hosting, very fair pricing.
very good customer services. they are never try to let me wait for very long time to start talking. mostly impressively, you guys track a record of previous subjects. so i do not have to repeat myself over and over again which is something, i am sure, most customers hate. the sign up is swift and easy. i do not come across any problems during the sign up stage.
i am an expression engine user. the script pre-install does not include ee, which is disappointing. i would have expect ee is part of the script i can choice over wordpress. etc. so i end up raising my very first tech support call. i still yet to see how techno will quickly response to my install request.
another good thing is thing you guys can host ee and pre-stall free of charge. good on you. that's why i choose sitegound. keep it up.
I've been using Siteground for about 10 years. The services offered, particularly the ability to use a wide variety of apps (blogs, wikis, etc.) with my websites, are greatly appreciated as is the excellent support. Both the customer and technical support has always been of a high quality (as in -- they solved the problem) and deliver in a timely manner (as in -- immediate, like within minutes). In my book, these guys are the best !!!
Site ground is AMAZING. I have never been disappointed by the support I receive. Even on those crazy days when I login to get support and I see 57 people ahead of me I am connected "in a heartbeat" to an amazing support rep. Everyone I've every spoken with (aside from one bad experience) has been incredibly patient and helpful and addresses my needs vs. using canned responses like some other hosting companies. I'm not usually one to leave reviews (good or bad) but anytime I have to contact SG ... I am beyond satisfied when I leave.
Only just joined Siteground but I am so impressed already. I was contacted within 24 hours with all the tutorials and support details i could possibly need and the support staff on live chat are so helpful and knowledgeable. The site is easily understood and easy to navigate, with lots of tool tips if you are a bit phased by the terminology and having the live chat support on hand to help with every problem no matter how small is wonderful.
Siteground is the best host the the entire world.
I am actually a surgeon with very basic code knowledge and run my sites (only) with support from siteground. I have around more than 30 websites running on siteground since last 5 years. the problems are very few and mostly because of my errors :)
But the support at siteground is beyond excellent. They are prompt in response and very knowledgeable. Isues are resolved within minutes. Its the best service and i would recommend siteground to everyone.
The city of Amarillo has been using Siteground for about 4 months, during that time we have had to make ~15 support calls. Each call has been repsonded to on average of ~10 minutes and a solution has been found by ~15 minutes. We have been very satisfied with the service and performance siteground has offered and would suggest siteground for other cities looking for a hosted website soution.
Even though I have used several web hosts, this webhost (Siteground) is the best I have ever come across. Just as they mentioned on their site that they have 24/7 technical assistance team available, I stand to 100% agree with them. Because on several occasions, my site was dropped off the server, and whenever I noticed such, I quickly contact their support, who immediately helps me fix the problem.
For example, on May 26, 2015, my website was attacked by bots, who completely made it inaccessible to me throughout that day, but when I contacted support, they did the magic as fast as they could... And guess what? Not only have the bots been check-mated, but my site's security has also been enhanced by the experts. I love siteground, and want you to use them as your host. I bet you, signing-up with Siteground will be the best decision you shall ever take!
Top notch support and effort! I spent a few hours troubleshooting some software issues and installation issues, they killed it. They escalated the issue and the support staff was able to fix the issue within 20 mins of ending our conversation. This support team is A+++++ Highly recommended
We have had our website hosted by Siteground for over a year now. We moved it to Siteground after we had support issues with our previous provider. Siteground has been great! Can't say enough about the support when we have had issues to resolve, they are always quick and offer very good solutions.
If you are looking for a great host for your website, look no further!
I think it was all in one service which I love to use. First I have an experience in php programming and setting up a localhost and it always waste a time!
So I love your pre-installation service and fast support system. I think both things I mention is the good things but I hope that you will include free template installation service from themeforest. :)
I am maintaining a lot of Joomla! sites for my customers.
I moved to siteground and was instantly impressed by the amount of features they offer, it is much more than other hosters do.
For example the Joomla staging makes updating / Migrating much more comfortable, without having a downtime.
Also siteground offers the best support I've used so far! The live chat is very quick and technical competence of the supporters is above average! The siteground staff is not just helping with minimum effort, I always feel like they are achieveing the best possible solution for me!
One thing that could be improved is the billing options. In Germany, copanies usually do not like to use credit cards or paypal. A recurring bank transfer options would be nice!
As a non-technical client of Siteground their support is quite astounding both in speed of response and patience. I would recommend their service to anyone particularly thinking of using Wordpress as they are experts.
We switched to Siteground from another web hosting company. It's the best move that we made for our website and company. Their customer service is fantastic. Someone always answers the phone and if there are any technical questions or issues to be resolved, including updates, they take care of it immediately and efficiently.
I highly recommend Siteground.
I am so impressed with this service. The hosted services has great UI. The applications installed are great and it's easy to manage. Great scalability, but more importantly, their support is first rate. Really love their service. Would highly recommend.
I have been working with Siteground for a few years now and can, hand on heart, say I have NEVER had a problem with their service - particularly the live chat and technical support. Always courteous even when I ask the same question too many times .
Siteground staff is always helpful, polite, and willing to answer any question about my site, no matter what it might be. I have been blogging on Blogger for over 7 years, and thought I knew what I was doing, but Word Press is a completely different ball game, and Siteground has been invaluable in helping me set up, and run my site. I'm always happy to recommend them to any blogger looking to self host.
I have to say - I have never worked with a more responsive support team and I appreciate that. I have had some very minor issue with down time for a few minutes here and there - have not nailed down exactly why but other than that there have been no incidents and those were very very minor. Thank you sitegraound for being a great service provider
SiteGround always offers quick, fast, detailed reports. Now it's not only fast replies that I love from them (their live Technical support chat is a click away on their main site) but that they give relevant responses. I've had so many hosts that give you cookie cutter or canned responses which only add to the frustration, but I never get that with SiteGround. Plus, SiteGround prices are excellent.
I have sites that get a couple million hits a month, and SiteGround hosts that cheaply with no problems.
Very pleased with Siteground. I am a complete novice but I feel very well supported. Their live chat feature was very useful to help me start my website. They will even transfer my site from the Wordpress site free of charge, although it might not look exactly the same.
I just submitted a support ticket to siteground for a technical issue I didn't understand and they resolved my issue within 5 minutes!
I could have experienced a whole day of downtime waiting for assistance with this issue but now that it's been resolved so quickly I can keep moving forward with my business. I really like knowing that if I ever run into trouble again I can expect very prompt (and helpful) assistance.
Its good hosting company I am one of the resaller customers, you guys changed the capacity from 780GB to 10GB with out informing us. if you are decreasing the space capacity you should also decrease the price for one resaller credit. Everything is cool but you know i have almost 22 websites with you but am not happy with the space reduction. My customers are not happy with this one.
was using siteground cloud services. They are very expensive but I expected that I will get a professional support. They has two issues that I needed to struggle to get it fixed, as a result none of them wasn't fixed...
I guess this is a normal situation, lack of professional technical support.
Of course I didn't get any refund for my account, even though it didn't work eventually...
I've been using Siteground for the past years, and I don't even consider the option of moving to another provider. Their support is efficient and are always willing to assist you no matter how small your issue is.
PLUS! I love the fact that they're european based!
I am so pleased with the turn around of my support tickets, less than 5 minutes on average, and the high level of service your representatives provide. Thank you!
The support I've received from Siteground in the short time I've been with them is phenomenal, and far exceeds my previous hosting support. They are prompt, thorough, and have exceptional documentation that is easy to follow for people with all levels of technical knowledge. My entire organization can easily submit tickets and understand exactly how to proceed. Siteground's built-in caching and security features are incredibly intuitive and simple to use, and my clients have actually noticed the increased performance. They are worth the money in every way, and I'm incredibly happy to have made the switch.
Every single month my site www.wild4roots.com goes down with SiteGround. I'm not sure about all these other reviews? No way am I the only one having this bad luck with a website with very low traffic.
They do fix the site pretty quickly but I don't check my site everyday to know how long its been down.
I'm looking for another webhost company. Only with siteground for 1 year and 1 year too long.
Honestly, I never leave reviews on forums because I usually feel it's a waste of my time/ like no one will read them - but this time I don't care because Siteground is just so awesome they deserve a great review. To be succinct, I don't know where the world would be without Siteground. I've tried 3 other hosting companies and their support **sucks**; Siteground is friendly (not the fake friendly kind either) and most important efficient, helpful, and competent. I love too that on chat you can "upgrade" immediately to a senior though I've rarely needed to do that. They are super quick and responsive (other hosts - i know because i've tried- send you through a runaround with their tech team until you want to kill them or yourself - not literally, obvi) . Anyway, I'm pretty sure every time I interact with siteground i think "where would the world be without siteground". Ok, that's it.
I'm an ole fart who actually ran a big dot com (for a while); but always hired people to do the stuff, I'm now attempting. Siteground has been very impressive, thus far, in willingness to assist and ability to resolve issues quickly. Thanks Much!
They always do the best to help :) and they are so professional too, they work so hard fix any situation with your services with Siteground, definitely they are the best :) don't look for another hosting provide.
and look how my website is so fast: http://www.monzongraphicdesign.com
Siteground is right place for anybody to start their business. There support is excellent and if you have any problems either on your server side or from your end, they are going to solve this very soon. I am pleased to host my wordpress site here which I would recommend others.
I want to tell you that i am very satisfied about the online help site ground provides. I am no computer- of websitespecialist at all but every question i had, was answered immediately and very accurate and in a comprehensive way. Thank you very much for that. (a review hasn't to be always negative :-) ).
The support at Siteground has been awesome. They provide excellent service and are very helpful when you have a question. I would highly recommend them! Our site performance and uptime has been much improved from our last hosting provider.
Siteground is amasing. Rocks.
The best part about siteground, is their fanatic support. 2 reasons for that:
a. When you open a support ticket, it gets answered almost immediately.
b. The quality of answers here takes the pie. They have technically qualified people on support. That makes the difference.
We love siteground, period.
This company started out brilliantly. Very responsive support and people whom bent over backwards to help solve problems. Sadly, that is no more, their customer support sucks.
The hosting is great, although recently one of my websites has been going down a lot, but the support is great, and otherwise with my other websites they have been going great. The interface is modern, yet easy to use and there is lots of options to choose from when starting up your website. I would definitely recommend Siteground!
I recently moved two of my websites to Siteground. I was looking for a hosting provider that would provide easy access for development and especially had services that provided better security. Siteground not only met these requirements but in my opinion has so far exceeded what we needed for our sites. I appreciate how quickly they respond to service tickets and the great tools they offer.
Great Hosting . Better than hostgator and any other host. 99.9% uptime . Web pages load very quickly . Hassle free support and a wonderful hosting account . I have used many hosting providers such as hostgator, godaddy dollar2host, hostripples and some others but siteground a reliable provider . Love Siteground. Friendly support.
Extremely helpful and friendly staff, service appears to be way above par, reviews all over the internet suggest that they are the best, their salesperson has confirmed this to be true from every hosting site I have been on.
We are a internet communications company and we have so much faith in site ground for the wonderful quality, up time, and the service is the best i have ever seen that we are hosting our websites outside with them instead of having our own in house people handle it. They are worth every penny and then some. We have referred customers to them already.
I had a problem with site verification and it was solved asap and even went out of their way and did the verification for me. Siteground rocks so far. The response rate via chat is superb but not so by phone as I had to wait and hung up.
Easy to Use, Great service, Excellent Support, Slick and Efficient. I am truly impressed. I believe if they are not the major player in hosting if they keep up the level of service I have received consistently over the last three years, I have no doubt they will be the top player in the field in no time.
Overall I think Siteground is pretty good, however, I do not like that I have to do everything through support tickets. I use another hosting company for some customers of mine, and I prefer to speak with a technical support person. I find it frustrating to have to wait for an answer. The answers do come fairly rapidly, but although this may be more efficient for Siteground, it is not efficient for me, since I have to wait glued to my mailbox to wait for an answer. What could be a 10 minute conversation, resolved quickly over the phone, turns into a 3 hours turn around time, while we send messages back and forth. The few times I have called for tech support, I have always been asked to make a support ticket instead, since the people manning the phones are not GURU techs.
That being said, every support ticket has been answered satisfactorily in the end. I just don't like the prolonged process.
From the moment we first started with Siteground, I knew I had made the right choice. First, they helped me migrate my Magento-based website after my original developer/host just went belly up and didn't tell us he'd sold the business. Siteground made the transfer easy, and we got it done the right way on the first try.
Since then, Siteground has been there for me time after time after time: Back up issues, upgrade/update issues, template changes... and their support team is QUICK! I can submit a ticket at 1am before I fall asleep, and when I get up at 7am I can see my answer has been sitting their waiting for me for several hours.
If you value real service and real support, then there is no better choice than Siteground.
Ivan killed it transferring my domain. He was able to address all of my questions for a highly visible client and take care of all the things I didn't know how to do or even explain. He was knowledgeable and was great to work with. Siteground has been outstanding with its support and overall reassurance to get my site up and running.
I might think that this web hosting is perfectly great, fortunately to have this for all my sites. The valued supports are extremely excellent and great, the operators of live chat are talented to have their knowledge perfect and they always do great on every problems I asked, up to now. So keep this rocking buddy. Let the professionals always do the jobs for their customers. Great. Great. Great. Bravo!!!
I only give you guys 5 stars is because that's all is available. Customer support was super duper awesome :), i spoke to a guy name @Konstantin K and he was really helpful and answer all my question to his best and also give me few advice as it concern to the hosting plan that is best for my needs etc... and looking forward to move few sites and new sites to SiteGround, because , no offense to Godaddy who sometime move slower than a snail. but siteground is highly and highly recommended by anyone. its cheap, fast, reliable, you name it , it has it. so guys keep the excellent work. :)
I researched different hosting services for about 6 months. I didn't have to actually build my website and find a serving provider for a while, so it gave me a lot of time to read reviews and do my research. I never write reviews, but I had to write one for Siteground. Their customer service has been exceptional!!!! I never thought customer service was a big factor in my purchase decision, until AFTER I hooked up with Siteground and started building my website. I had no idea the amount of problems I would run into as a first time WordPress user. Anytime I ran into an issue, I called Siteground and they took care of my problems ASAP. They ALWAYS answer the phone after about 2 seconds on hold, literally. Then they not only diagnose the problem, but they take care of it all for you on their end. They don't give you instructions or send you a stupid link to follow, they just do it all themselves. I also ran into 2 or 3 more technical problems with more complexity. These problems were a little too advanced for the customer support line, but the issue still always got solved within like 15 minutes. They fill out what's called a ticket form and send it to their advanced technical support team. They review the ticket within minutes, and write back to you with a response. Their responses so far have been that they solved the problem and already took care of everything for me. I had no idea customer support was so important with a hosting provider, but thank god I chose Siteground, because they have been able to handle every mistake I've made so far or any problem I've encountered! They have the best customer service out of any company (in an industry) I've ever dealt with, hands down.
I don't understand why my experience is so different from that of the people who wrote rave reviews of this host. I canceled my services because four tech support people in a row seemed to not understand a problem that to me seems simple to understand - my web page refused to reflect changes to CSS.
In addition, questions left on support forums were not answered,nor were questions on Chat. Searches in their Knowledgebase seldom brought up anything useful.
At first I was extremely enthused about the host because they seem to offer so many helpful information resources. But in the month I was with them, I was seldom able to find anything directly applicable to whatever I was trying to solve.
The most irritating thing of all is that when I did finally decide to cancel using their online form, I was redirected to a tech support person who wanted me to review everything I had experienced before he would cancel. I refused, having already wasted a huge amount of time, and he continued to press me. He relented when I told him I was getting angry.
By the way, I noticed that on the Chat windows, they show how many customers a particular Chat person has served. I never saw any number over 900. Figure that out. In an 8-hour day, how many people can you help? Surely one an hour at a minimum, but likely many more than that. So to be fair say two an hour, a low estimate. That's 80 a week, or less than twelve work weeks to serve 900 customers, with my figures scewed to give the highest possible benefit of the doubt to Siteground, so the job life expectancy of any Chat person is probably much less. To me, this suggests that Siteground can't keep people in that job. No wonder they can't solve problems. No one stays long enough to really learn the ropes. Siteground's claim that they hire experts? No comment, especially since the guy who moderated the two forums I visited didn't bother to answer questions half the time, and when he did, he did so inadequately.
Thank you for providing such an awesome support team.
They made it easy to understand what was required by me, though ended up doing most things for me.
Siteground makes managing my websites and domains easy.
Been smooth since we started.
What provoked me to write a review now was the awesome Customer Service I received just now through Live Chat.
I had Tanya as my service provider and she was absolutely magnificent. She addressed all of my concerns and did it in such a smooth and pleasant manner.
Siteground are a pleasure to work with in every aspect of hosting, advice and support.
I would always recommend using them to anyone and everyone.
The services they offer are very competitive and I speaking to support via chat is a breeze. Having moved around with different hosting companies before I can tell you I have noticed a big difference with Siteground and I believe they are one of the better companies to choose from.
I used Siteground for 7 years and found the service very reliable and good support. The reason I'm leaving it is I now use a service which supports portfolio web sites very simply and Siteground is overkill for what I need right now.
I am using services of Siteground from last one year and really found very very helping and professional services by them.
Never say no for any kind of assistance and moreover within very short time like 15 minute only, they are responding and resolving the issues.
My domain is www.technoadviser.com hosted with them and additionally I have recommended many of my clients to use the same and they all are very much happy with the same experience.
Really I recommend to buy services from Siteground, as they do not consider us as their client, but they consider us as their partner.
Thanks Siteground and I wish to continue with you only and also want my clients and partner to go with you.
Thanks & Regards,
Site Ground gives absolutely superb customer service and has, for me, done everything I have needed immediately on the spot.. The technical help is superb – they have solved caching issues in the most excellent way. Price hasn't really been an issue but there is no doubt that their plans are the best I have seen.
I had a website hosted with another company, I contacted SiteGround presales who made it simple for me with transfering and what not.
Extremely competitive pricing as it was on sale. The staff member I spoke to (Ivan) was fantastic and facilitated everything for me, helped me along with my account set up and transfer form fill out.
Extremely pleased, love the UA of SiteGround compared to others and loving the low prices I'm paying for excellent service.
I signed up with them March 19 because of the fantastic reviews on this site. contrary to the rave reviews here, I have had abysmal support from them. It doesn't do any good to connect with a support person in ten minutes if the answers you get are not only wrong, but idiotic. I spent a day and a half and went through three support people and still can't solve a problem with CSS changes that don't propagate to my Web pages. This is in a theme that Siteground created!
I am very pleased with the quality of Siteground. However, as a Dutch person it is sometimes difficult for me to understand the questions right. Also because, even though I have a website, I am not very familiair with all the technical details. During the chat it would be nice if somebody would explain where I should find some details. In the end all went fine.
SiteGround is the best for support, if you found the webhost company who listerns at any condition, sometimes we web developers gets frustrated from some lines of codes which we are actually not well off on server side, but siteGround recommends, assists and develop the knowledge to developers. I appreciate their kindness....Thankyu very much siteGround, I RECOMMEND THEM FOR THE BEST UPTIME ALL TIME WEBSITES
If you have have ever launched a website, you know the nervous, semi-panic that hits ya in those moments when you 'flip the switch' on - and worse, that pang of "oh &^%$@!" i forgot something, or missed something when you look at the site for the first time. Perhaps it was setting an MX Entry, or redirecting a particular page from an old site. Well, in my experiences with SiteGround these past 2 years they have managed to calm that panic for me within MINUTES of posting a support ticket. That has been a HUGE stress-relief and reassurance that I am trusting the right folks to take care of my business.
That is above and beyond their Great uptime, features for WordPress that i have come to love and depend on and terrific add-ins like SuperCacher -- I only have love for SiteGround! :)
Being a webmaster, I've worked with several webhosting companies, but Siteground is the best host I've come in contact with, and used. I highly recommend Siteground to all.
I do a lot of research before choosing a cloud hosting company for my business. I wouldnt mention names but the truth is most of the popular hosting giants have failed in one criteria or the other. Siteground on the other hand not only meets up with expectations, they also meet up with all the expected criteria ou would desire from an hsting company. My websites have never been offline, their uptime is super amazing, the support is great as i get answers in fe seconds after initiating a chat. I am please with Siteground services and much as I have recommended to several companies, I still recommend them any day anytime to more and more companies. I have been with them for a very long time now and I don't see myself changing to another company ever since I moved all my websites to them. Siteground rocks! you will definately enjoy them!
I have worked with two other hosts and can say without reservation that SiteGround has the best Customer Service to be found. It is responsive, understandable, and yields results. I would recommend SiteGround without reservation. Other services are superb also, uptime, new services etc.
I had fantastic service from Ivan at SiteGround. He answered my questions, helped me get registered. Explained the ins and outs of each service, and got my wordpress site uploaded as well. I was between SiteGround and Dreamhost but when contacting both simultaneously and getting in contact with Ivan at SiteGround within 15 seconds, it was a no brainer. Great service.
Siteground technical help is very efficient and their staff are always helpful and courteous. The hosting package is always bang up to date with latest php etc and updating / installing Joomla is simple and automated. Good service at a reasonable price.
Siteground does rock! My reason is the fact that their Live Chat is there within seconds if I need them. The support is 100% pure. Anton is usually the one I ask to be directed to. He's helped me with every possible thing I've needed. I've upgraded several times with them so far without issues to increase my RAM and CPUs. I have no complaints. I receive emails regularly letting me know my site is Hacker Safe. There really isn't anything else I can ask for. Smooth sailing...
This is my first ever review for a hosting provider. I moved to Siteground for their exceptional support and the guys you chat or talk to know exactly how to sort things. I can say with closed eyes you can move to this provider.
I've not been in this business for long but i've tried a few and Siteground is the best so far. They have a great control panel which is very user friendly they provide loads of scripts for your application needs and most important of all a superb support service.
I was very impressed with the throrough customer support provided by the presales team at siteground. I needed a dedicated server asap. Although the normal policy is 2-5 days, I expressed the urgent need and was told it may be done in a few hours. They are currently working on getting this done. I am confident i will hear back from them soon. Best of all they did not charge me an expedite fee for this service.
great support quick,good price not the cheapest but it worth it.so far so god, only complain managment should have a table with the codes and ways to dial to international users, i had to google to know how the need to dial a cellphone in argentina,yahoo answers solved it. but its just a detail. my site was ready at minutes afther signup, they called me and did the setup for me. great!
I am a new customer of Siteground, less than 1 week. I was sold on the service after reading all the feedback and comments. I signed up after several days of research and thought everything was great. Here I am a a week later and finding out you cant call and talk to a live person, everything is done through chat, and you have to open a ticket if there is an issue or help is needed. Another fun fact if you are doing work on your site and you want an on demand backup that is not an option if your site is over 500mb is size. They DISABLE your Cpanel backup wizard. If you want an on demand backup you have to pay $25 for them to do it. Their solution is to give you an article with downloading all your files thru FTP. How does this help and whats the point of having a hosting company that charges to backup your files that they are hosting plus no live person you can talk to! How does this place stay in business and why it is getting high reviews from your site? I would not recommend them to ANYONE.
I can not say more than perfect hosting company! These Live chat/support is perfect and they help and answer all my questions. I do not work with so many hosting companies, but Siteground with all support and features are best!!!
I've been with SiteGround for about 10 years now and am a huge fan of their service. all of my clients, i send to SiteGround - i have probably 11 clients hosting on SiteGround and they never seem to have an issue. When I do run into an issue - fine folks in tech support like Ervin are there to lend a hand. Ten Thumbs Up for SIteGround and their staff - they're amazing!!
Have refereed Siteground hosting to bunch of my clients ans have always rec positive response. The customer service is always an extra mile driven. Really appreciate Siteground for such a knowledgeable support team. Also never had to wait for long wait time, unlikely how it happens with most of the support or helplines. Will surely work with Siteground in future
We are extremely happy with siteground and its support team. You guys ROCK because you are so helpful and have great communications.
After dealing with two horrible hosts and having my website down for two weeks, Siteground got it transferred and running within a couple of hours of me joining. Brilliant and friendly support. So glad I switched!
Excellent ! I've been used to OVH and recently discovered Siteground. The price is just a little higher, but the service is SOOOO much better. Incredible hotline that really works 7/7 24/24 and is not afraid of Joomla and other CMS, but mainly who consider you as a valuable client !
best support ever . i am always impressed by how great the guys here are
they're most supportive than any other service i ever experienced
and they also look really smart and assertive
siteground is 100 times better than godaddy ( which i was using before )
thanks god i found its reviews on the internet
Professional and patience. I'm italian and they help me in all registration procedure, transferred to the e-commerce website, created the new domain and install wordpress for my new blog. Top!!
1. Free CDN and own caching plugin
When you sign up at Siteground you get access to CDN for free. This means that they have a network of 24 servers spread all over the globe and once you activate CDN, your website will be copied on these servers. This makes sure that a person from another continent also gets a high trasfer rate. Siteground even created an own caching Plugin for their customers to speed up your site.
2. Low prices
When you sign up at Siteground it costs you 3,95€ (thats the price in germany) per month. When you are a student it only costs 1,99€/month. I don't know much hosters with the same condition
3. Perfect Support
The Siteground support was the deciding reason I signed up. When you contact them they will solve every problem. No matter if it has to do with the hosting or with WordPress. They also have a 30 days money back promotion and this shows that they are convinced of themselves. They know that they are great.
For all german readers I also wrote an article about Siteground in german language. You can check it out here: http://website-n-media.de/webseite/das-richtige-hosting/
I have been with Siteground hosting for a few months now, specifically because of their specializing in Wordpress, which I have several domains and subdomains with Wordpress installed. Overall I would say I'm happy with them. Speed has been good, and uptime excellent. Only thing on a negative I would say so far is that I was going to transfer a domain from another hosting service to Siteground that also has domain privacy. Although free for the first year, the price per year with Siteground is $24.95, and with the other hosting service $9.99. Obviously I will not be transferring my other domains that need privacy to Siteground for the almost 3 times the price per year.
Awesome support, very efficient, kind patient and again, simply awesome. I'm so glad I found Siteground! Highly recommended! Hope they keep being this way and not end up being bought out by big corporations like Endurance International...!
Damn these guys are GOOD!!!
a) Signed up for hosting.
b) 1 hour later they transferred my Joomla site from old hosting company to Siteground.
c) 1 hour later received info on changing my hosts file while waiting for DNS changes to take effect at Domain Registrar. Looks Awesome!
d) By this time tomorrow my site will be live and I'LL BE ONE HAPPY CAMPER!
Thank You SiteGround!
Single most knowledgeable staff I have worked with. In the wild west of Domain Hosting and *FREE SPACE* pay by the day motel style hosting...these guys are the Ritz Carlton.
Never had such helpful support guys. Pity I did not know about you guys sooner as I would have used you long ago. will definitly recommend to my mates.
Everything is good if you are gonna host with sitegroung but there is a one huge problems that is their plans is divided into; like this, this is suitable for 10,000/25,000/100,000 visitors/ month , that is only the problem i have. If you look at bluehost and hostgator there is not like this. I hope you will host on the best hosting company for the better performance.
Great support. Really fast, polite and with the right knowledge. Even in weekends and in the evenings they are ready to help you. So much better than my previous host. Really super value for money. Keep up the good work!
So far so; you guys are responsive and that is good for me.
I'd love to be able to have different sign ins for each domain though, this way if you have different developers on each site it makes it better.
I've been with siteground now for a few months and have been thoroughly impressed with the support I have received and the hosting performance.
I moved another wordpress site today with their help and then tested site speed to see a massive improvement over my previous host without even resorting to caching (from page speed grade F before to B now).
i like and recommending to others also.
since few i'm using this. specially i'm very happy with your technical support.
chat and case ticket. they are responding very fast and accurate
I have been with SiteGround for about 6 months after transferring from another company. I am so pleased with the communication SiteGround has provided. Their customer service is super nice, and technical support is always quick to respond to site issues.
It's very good in quality ratio, less in price...
But I balanced pros and cons and checked with colleagues who are expert in this field as well and they all advised me Siteground for the security and the speed, so I decided that I wanted to look deeper into my pockets and consider it an investment, because in the end it is for my own sake, in my own benefit, so that my website and my customers' will load really much quicker and I we would would sleep clam without the previous problems I had experienced with spam and hacking in my previous hostings.
I wish it were a bit cheaper, but sincerely I couldn't find anything of its rate at lower price; anything that could compare to this hosting is by far much more expensive and the features and advantages are less by far.
I took a promo and invested and bought 3 years and now I feel backed up, secure and I know that I can offer sound quality and reliability to my customers.
My experience with Siteground turned out to be a complete waste of time. I signed up for a year of hosting expecting good things. I checked via their online chat if they would do a full cpanel transfer for me, and I was assured that they would. However, what I was not told was that they would require an additional $200 to do the transfer.
My previous host did it for free and the hosting company I am going with now over Siteground has also said they will do the transfer for free, and that they actually prefer to do a full cpanel transfer as opposed to just transferring one site which is what Siteground offers for free.
In short if you have just one website you are transferring or are just getting started with a hosting company Siteground may be a good option, but if you are like me and own multiple websites I don't see any need to shell out $250 for a cpanel transfer. They just lost themselves a potential customer for many years to come.
Hopefully this review helps others at least make an informed decision.
Amazing service, good quality hosting! The team is always willing to help. I have been using their services for over 4 years and I have never had any problem! Really satisfied with Siteground!
Siteground is the best hosting service that I have found. For a beginner like me - Site Ground offers the most incredible support. All assistance asked for is provided in a most friendly and efficient manner. The best part is that Site Griund is open 24/7. Great for a night owl like me. Thanks Site Ground.. I am your best advocate.
Outstanding simplified service. I didn't have to say a word! Awesome! And, my problem was solved almost immediately! Nice job DV!
Renewing all hosting services with Siteground, again!
Better, and cheaper, again!
They keep R&D effort and keep upgrading their technology.
The best place to host a Joomla site. Don't search anymore!
SiteGround was extremely quick at resolving my issue and they were very professional. I highly recommend web hosting with SiteGround.
Siteground continues to impress me with their stellar support any time of day. Stefan, one of the Siteground techs, just helped me solve an email send issue on some new accounts I set-up, and not only did he fix the issue, but showed me where and how I can fix them myself, if I see the issue in the future. With my previous hosting company I was used to waiting 2 days for a tech to get back to me, and then wondering what they did to solve my problem. I would usually just get an email saying it was resolved, or they needed more information. Siteground techs are there when you need them, and do their best to solve your problem on the spot. Thank you Siteground for awesome customer service. 5 stars from me!
I had lost the entire information file, domain name, password. Ivan did a great job of getting me back online.
I've had nothing but good experiences with Siteground! I currently have 3 domains with them and have hosted a few others with them in the past. They have always answered all my questions regardless of how silly or complicated they were. Today I realized that I had an old/expired hosting plan with them that I forgot about, and they quickly moved all my domains to the new hosting account in a matter of 2 minutes.
Super helpful in every way!
I could not be more pleased with Siteground. I had a technical problem with my wordpress site (my fault). I searched and searched for a solution. In the end I decided to contact Siteground through their live chat. 7 minutes later the problem was fully resolved. I was amazed. I have not had that kind of customer service before. Could not be more happy with my choice to choose Siteground. Well done whoever helped me.
Siteground absolutely ROCKS! Anton V was able to answer ALL my questions and surprised me by explaining so much more! He even walked me through the registration process and creating a paypal invoice AND even set up my WordPress and username and password so that I am ready to go! I am completely and utterly blown away by the service! THANK YOU!
I haven't been with Siteground for very long however I have had many tickets and issues that required support (I'm a newbie) and the customer service and attention to detail is amazing. It's very, very refreshing to have a company that is so attentive to customer service - there aren't a lot of companies these days that take that seriously anymore. Every single member of your staff I have dealt with has gone above and beyond to assist and help resolve things and they're all so friendly!! I will be recommending to anyone to make sure to use your service. Bravo!!
Very professional people!!!!...I had a little doubt about the site transfer from Altervista and they have dispelled all my doubts!!
Their tag is "Web Hosting Crafted with Care". Are you guys kidding me. I just bought a year of your high end hosting service and when you did the transfer you did not point the MX records back to GoDaddy so I went 5 days without receiving any business emails. You knew I had any email with GoDaddy because 1. I gave you my email address that had my website name in it 2. you had all the login info to my GoDaddy account so you could do the transfer. So you knew my email would get cut off and didn't even tell me (your customer). Even you tech support person told me your company does not have a policy to tell people their email is cut off - when you know about it.
Your tag line should read "Web Hosting That Does Not Give a Damn About Our Customers". That would be more accurate.
Hopefully your hosting is better than your support.
Siteground Rocks! I was looking for a different hosting company when I stumbled across site ground. My requirements were fairly straight forward, cpanel access, wordpress stable, SSL capable, eCommerce friendly, 99.9% up time, and responsive support. I got them all and then some with SiteGround. From the very beginning when I was inquiring about hosting plans and different options I received incredibly quick responses from their support. And unlike some other companies, once they had my money, the STILL provide incredibly quick responses, regardless of the question. Another bonus was that they migrated my site for me, I simply set up credentials for them and they took care of the rest. Being a busy IT professional I am capable of migrating the site myself however having it included in the first year costs why use my valuable time doing a migration. Once the migration was complete I went back through, double checked everything and was able to give it the green light with no changes! For a non-IT person to have access to a migration service that's included in the cost to start up the account is a savings of many dollars. Outside of getting the site up and running another added feature that I was excited about was that I was able to select which data center I preferred. Last and certainly not least the backup options and hacking alerts notification are features that are not just a "want" but a "need". All in all, I highly recommend SiteGround for anyone looking for a quality hosting provider. You get what you pay for and SiteGround is definitely worth the cost and then some.
Do not sign up at this company.
Sales team are ready to help you until you pay, then they don´t care about you.
We pace order and in 20 min should the migration start from old old, buuut, its take 12 hours to migrate 1 site and then they wanna 2000 EURO to migrate the rest of the sites.
sales team told me I will get all money back if I canccel the order, but after 15 hours I try to canccel the order 6-7 times, they no wanna me to canccel.
But I told them I am not interested and wanna money back...
No its not possible to get money back, so they cost us 156EURO for 15 hours hosting...
NEVER SHOICE THIS HOST!
Great tech support and always cutting-edge features, up-to-date software. Love the new WordPress install script!
Your support are all rockstars, but I found the server to be sometimes slow and back to normal. but yea generally hands down to all support team in live chat!
I'm in Egypt and we don't have a great support like Siteground I'll suggest it for all web-owner that's in my town
Everything is great, I just wish you had something like Adwords or Facebook credits to offer new clients.
Your support team is amazing. The ability to escalate to a superior is something I particularly liked. I only used it once, but it made me feel confident that if I'm not getting the help I need, I don't have to log out and log back in and hope for a new representative. I also really liked the senior tech team! They fixed my problem within 15 minutes and went above and beyond what I asked to make the site better for me. Siteground... rocks....
Fantastic support and they guided me through a domain name transfer and reassured me along the way. First class speedy high quality support! Thank you
After dealing with iffy uptime and slow response times on GoDaddy for years, I've had enough. I did a little research and found SiteGround, which came highly recommended for wordpress sites and in general for their uptime and customer support. I decided to make the switch, figuring that if I hated it there was a 30-day money back guarantee and signed up for a year of hosting. Right off the bat, GoDaddy was giving me issues because their hosting panel's servers were down so my free wordpress database and file transfer was delayed, but Siteground's tech support was very responsive when GoDaddy's was not. They were polite, extremely helpful, and got my site up and running for me perfectly as soon as GoDaddy's issues were resolved.
I've only been with them a short time, but already my site is ten times faster, never has outage blips (which used to occur weekly with GoDaddy!) and I've had no issues that weren't resolved immediately by opening a support ticket or opening a chat window. I am now working on convincing my clients to move their sites to Siteground as well. It is well worth the switch.
My old hosting service (Network Solutions) met my needs for MySQL and PHP and the uptime was good but the customer service at the old company could not have been much worse. I was unable to talk to anyone to get billing issues resolved. I had been with them for 9 years and had a huge content-oriented website that I knew would be a challenge to get everything transferred and working but about a month ago I decided to take the plunge and move. It turned out to be a very good move.
The features at SiteGround include all the things I would expect from a modern hosting service, including cPanel which I find to be much easier to navigate than the management tool at my old service.
The price, an unbelievable value for their entry level plan when you consider the features and the service they provide.
The uptime, I am being a bit conservative in giving them 4 instead of 5 stars. I found the site down for server maintenance early one morning, but consider I am using a shared server at their entry level plan, and they were doing planned server maintenance. The good news, as soon I as I went to support to enter a ticket, there was a message informing me of exactly what was going on, and the site was back up in just a few minutes.
The service - this is where SiteGround is absolutely amazing. I had a lot of issues to resolve with my ancient website to clear up some things that I had been ignoring at the old site. Anytime I put in a ticket I had a response within minutes - and not just a "we'll get back to you later" response. An ACTUAL response that quickly solved the problem. This included many questions I did not really expect to be within the scope of their basic customer service, like advise on how to cure MySQL problems with accented characters.
If you don't like to use their ticket/chat service, you can call on the phone and talk to someone, but I only needed to do that once for an issue I did not know how to explain. They also have an outstanding FAQ database and library of instructions on everything from the basics to SEO.
And okay, here are the only negative things I could say. 1. There is a limit on Inode usage that was not made clear to me when I signed up. 15,000 for their minimum plan. I had many thousands of small image files used as instant thumbnails and stored on the server instead of built there on demand. After nine years I had built up a lot of unused ones which did not impact storage space very much but did impact Inode count. I had to go in and clean up my website to get well under the limit. 2. There is a 2000 file limit on the FTP client listings, so I had to break up some subdirectories to see them all in Filezilla. (Still had the alternative to use their file manager on cPanel). I am guessing these are things that would be standard on almost any entry level web hosting plan.
So bottom line, I could not be happier with SiteGround! They are a great value and absolutely the best for support and customer service. I am not sure how they would be for a WYSIWYG type web builder tool because I did not use anything like that, but for certain they have met all my needs and at a very good price.
I have been in contact with two different assistants today and both of them were EXCELLENT !!!! I have recommended Siteground to my froends, and one friend took up your hosting plan yesterday
I hosted several web sites with HostPapa but was extremely unhappy, their security was lax, the support was poor and when they more than doubled my hosting costs I decided to switch.
Since all my sites use Jooma SiteGround was a good fit. I have found their support to be second to none, their personnel actually answer questions rather than simply copy-pasting something that might be approximately correct. Performance on their servers seems to be pretty good, I get good response times. Their auto-update of Joomla is also a benefit.
I will be shifting other web sites away from HostPapa to SiteGround
I've been using it for a short time, I moved my website from a free host to siteground and so far I can see the benefits, the Wordpress tools are pretty good and the support is remarkable, is fast and accurate, they have help me to move my site smoothly.
Techincal support was right there to help. They couldn't solve the intermittent issue, but, gave me suggestions and a link to get further help if I ran into the problem again. The customer service agent cared and made sure it was working before she moved on to another caller. I really appreciate the time the support.
Siteground is one of those rare companies where what they deliver exceeds their marketing hype. I have been pleasantly surprised at every turn.
Siteground rocks. It has excellent uptime and swift customer service.
If you want to host a Joomla website then is the best choice worldwide!!!
One word, Amazing and Awesome!
Sorry that was 3 words! :)
Keep up the great job guys.
I feel very safe and well take care of.
I found you just before starting giving up on finding a hosting provider with everything you have and I did not know those features where ever existed!
Greatest of all the support! Awesome! Really friendly, fast, and nice and competent individuals! I can just keep going... but I am sure you already understand where the words come from :)
BIG hugs and do try them out, they offer 30 days money back guarantee ;)
Siteground Always best with all types of support and customer service rep answers all questions and will retail all the customers the way they spoke was nice and friendly and in professional manner. Will tell my friends to use Site ground other sites only provide support for domains but you guys provide support for all technical issues. Happy doing business with you
One of the reasons I love working with Siteground is your amazing Customer Support. They have always found a solution for my requests. I feel that I truly have a business partner in SiteGround. Would recommend it to anyone.
I've tried all the big ones, like webhosting hub or media temple. Either you have a low payment and a horrible customer service and product or you have to pay twice as much you pay in Siteground.
If you want the best for less, go for SiteGround.
AMAZING customer service, not only fast but caring and involved.
The serves are lightening fast and the CPU power is greater than the competition for a cheap price.
bluehosting and webhosting hub are NOTHING compared to them.
I have not been a customer long enough to speak to values, features and uptime, but I really just wanted to say how much I appreciate the SERVICE! Wow, I have been using godaddy for years and struggling to figure everything out on my own because godaddy's standard response to a plea for help is usually a link to one of their self-help pages or the "we let you run wordpress on our server but we don't support it". This is my first day with siteground and their techs have helped me off and on all day. They are super quick and responsive on CHAT (which is my preferred support method), they know what they are talking about, they are polite and they jump right in and really help you. This is such a welcome change! It has been a long day but it all worked out because I had help at every step!
Siteground provides a quick hosting service with all the bells and whistles you can pay for. Their initial setup is smooth and they offer transfers of some times of web sites for a reasonable cost. It seemed like we were off to a nice start.
Unfortunately, their hosting has been down for me several times and each time I check with their service, it's suddenly a "planned maintenance" time (even though I had not been notified ahead of time). Some of these outages have lasted for many hours. (I just experienced a 4+ hour outage before writing this review. Yes, it was also "planned" without notice.) Furthermore, their support is online only (no phone support at all), so if you are having any connectivity issues of your own, you're out of luck. I have had dreadful experiences with their support, but I'll try to be as nice as I can here: they obviously have a set approach they are supposed to present to customers. It's not always helpful to the customer. It _is_ always helpful to SiteGround.
I suggest you find another hosting company.
I have been using Siteground for a few weeks and love it. I'm new to wordpress but have been working hard to learn it. When I have questions I feel completely lost and for a moment don't know where to turn. Sometimes I figure it out, but when I can't I have tried the chat option. The people at Siteground have helped me every time I turned to them, even when my question turns out to be more of the workings of wordpress then Siteground. They have answered my questions and sent me links for more information on whatever I'm asking. I would highly recommend hosting with Siteground and am so glad I found them!
Hi, I am sorry I have no rocks/sucks to disscuss with you. I have been for 6 months with Siteground and I just wanted to thank you for your great support services. I hope I can upgrade to new services soon!
I am super grateful to the Sales Support team.
Instant response on Chat, they stayed online with me for an hour and a half to answer all of my questions, and not once did I feel like they were wanting to get rid of me. They understood my questions and situation and were able to find me exactly what I needed.
I had a problem with the 404 on my site, but the assistance is managed now to solve the problem. Great!
Fast response: Even with 26 listed on the live chat the response time is under a minute. Got question taken care of fast. Same for phone assistance. Fast and to the point.
Siteground provides excellent value and services for very reasonable prices. The support is second to none.
Chat operators (support staff, I contacted them for technical problem and administrative question) always nice and usefull! And I contacted them late at night (11.30 p.m and 10.30 p.m.) without problem.
Knowledgeable support staff
Polite and effective.
I tell people about Siteground
Finding a hosting company is very difficult. It is not just doing a quick search and going to the review sites and just picking what the reviewer picks. You have to realize that they may be into giving a company a high reviews because they are being paid by the company by either an affiliate program or some other means. I am a computer analyst so I dug into the source code on a few review sites to find out some of them were doing this. The other thing we need to do is find out if they belong to EIG (The Endurance International Group ) you can read into this yourself. From there you have to read the TOS (Terms of Service) to make sure your site will pass and not abuse any of their Terms. Anyways after about 8 hours of digging I have chosen only one hosting site that meets my needs. The winner is Siteground. Thank you for the added help in the chat
Great support indeed, very fast and accurate! The only problem was with sometimes getting a 500 error while editing the contents of the WordPress site, but other than that - nothing was bothering me
Time and time again I am impressed with the above and beyond attitude of the Siteground customer service team. It is refreshing to encounter the "can do" attitude. I will recommend them time and time again. VERY impressed. You can't beat the quality of service, customer service or their pricing. Kudos Siteground, keep up the good work.
As someone who has never set-up a website or domain, I have been very happy with the support and help from Siteground. I am glad I have registered with them.
Knowledgeable staff, fast resolution and matters are resolved quickly. I like the fact that when you call or chat someone is there to help, and the escalate feature is wonderful.
SiteGround is everything I have been looking for and the customer service is fast and great! Best customer service of any hosting company I have used in the last 10 years.
Quick, thorough and professional. All my questions were answered and now I can move ahead with my site.
As someone who researches what I need very thoroughly while needing a lot of help in the technology department, I am absolutely amazed at the value and customer service offered by SiteGround. Anyone looking at their site http://www.siteground.com/web-hosting.htm can see that the product itself offers all you need to run a full-feature, reliable and highly secure website for an incredibly reasonable cost (especially with the current specials they are offering).
As important as the product itself is, the quality of customer service is what makes the ultimate difference to me. And I am not exaggerating when I say that these people offer astoundingly helpful customer service. Easily reachable by phone, chat or email, the quality of responsiveness far (and I mean far) surpasses the customer service of any other web hosting company I have checked out in my comprehensive research for the best web hosting company out there.
So if you want to know that you are receiving the best product for the best value from a team of real people that relate to you like a real person, SiteGround is my personal recommendation. And I know this review may seem over the top, but I just have to share my incredibly positive experience. I have absolutely no affiliation with SiteGround - am just a truly impressed, satisfied customer.
I think it's the best techinal support i've ever tryed, little price for a great support. chat, and upper support, really great.
also the newsletter with incredibile advice!
absolutly to try!!
I have been designing websites for over 10 years. In this time I have had many hosting companies. I currently am with a company that uses a Aligator for a logo and they are slow to respond etc. I moved one site to siteground early in the year and now have 10 sites and moving another 40 plus as they come to renewal.
They are fast to respond, and help as much as they can. I am 100% happy and highly recommend.
Thanks site ground.
Moved from another host due to the exceptional wordpress support and features. I have not been disappointed! Thank you. So much better than my previous hosts.
Siteground rocks as far as I'm concerned, especially their Customer Service Reps! No matter what my problem, they address it and treat me with respect. They also talk to me as if I had an actual brain in my head. So many other site support don't do that and I leave with the problem unsolved. That has never happened with Siteground. I will recommend them to anyone looking for a good hosting service!
I just switched from a competitor. This is the best support I have ever experienced!!! I get instance response and the site transfer service is fast!! Great, great, great, is all I can say.
I was just on a chat with Dora A. Let me tell you, this gal was amazing. She was very knowledgeable about the service that you offer and didn't skip a beat with all the questions I asked her. It is so rare to find support like this. I almost felt as though I was dreaming or that this could not be real. It was a great pleasure to get all of my questions answered without feeling pressured to hurry up and get off of the chat.
I will be recommending SiteGround to all of my customers, without a doubt. You guys are the best.
I have been using siteground for year now and they have always been great to work with. Support is good, always responsive. Only down side is login frustration with upsell and cross sell and very small button to continue to your account. Also the billing process has some work to do... not very intuitive. Generally though Siteground is excellent value and solid support.
Never use this company!!