Add Your Review for SiteGround

966 SiteGround Reviews:

Is SiteGround the host for you?

Last reviewed Jan 11, 2017

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SiteGround screenshot

Key features

  • Free '.com' domain
  • 99.9% uptime guarantee
  • 24/7 technical support
  • Unlimited traffic, emails, DBs
  • 30-day money-back guarantee
  • Free daily backup

Great reasons to choose SiteGround

  • Over 250,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate SiteGround as 4.7 out of 5 – Outstanding.

Most Helpful Customer Reviews

★★★★★
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★★★★★

Siteground is a remarkable company founded on CUSTOMER SERVICE and QUALITY. Their products are top shelf and I've never worked with a company more eager to serve their customers. They are genuine "servers" (see what I did there?).

I have multiple websites with them and will continue to grow with them as I develop enterprise-level websites. They are a fantastic company, with the best employees I can possible imaging.

I am proud to give them my money. They've earned it, 10 times over!

 
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★★★★★

I had been through the ringer so to speak with other hosting companies. I was with Hostmonster as a starting hosting company for my web site and was always having down time and spent HOURS chatting with tech teams and such to get my site up and running on a regular basis. With their team you never knew if you were getting someone knowledgeable in the area or not. I'm trying to grow my business and take care of my children at home - I don't have time for that. So after a major outage (for the 3rd time in the year and no refunds were being issued) I had enough and moved on.

From their I went to Arvixe. They were about in the same price range and seemed nice. But with all the trouble going through a site transfer and down time after a promise it wouldn't happen - that was a bad start for me and could see where it was going. So I took a deep breath and thought I'd be stuck going back to Hostmonster. Then I found Site Ground.

Site Ground is more expensive (I use the Cloud service) BUT you get what you pay for. I'm paying TWICE as much, but my site is really up 99% of the time - compared to being down 40-50% of the time. The service to get things repaired are quick - usually within 1 hour, but generally about 15 minutes for me. Many times the tech team already has an issue discovered and is working on it before I contact them! That's something I didn't get from either of the above service providers. Maybe the other guys work for small town sites with hardly any visitors, but I get quite a bit of traffic and run a large site so performance and a good tech team is a MUST. If anyone wants a RELIABLE service, go with SIteGround. I've been with them for about 6 months now and have been nothing but happy with them.

Down time and technical difficulties will happen with anyone - they're computers and that's the downfall, but the less the better. With Siteground you get more service, faster site speed and a great staff to help! I never felt so passionate about writing a review (without being compensated) as I am for this company.

 
★★★★★
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★★★★★

I have been with many different web hosts over the years and I'm voluntarily writing this review because I am really happy with SiteGround. If you have a WordPress or similar site, and are looking for the most features for the lowest price, they are your solution.

I only know their support technicians are great because I have had to contact them on two occasions to fix a problem that I caused.

Why is that significant?

I'm always a little leery when I read about how great a host's tech support is when the customer indicates how quickly the host responded to an outage. Really there shouldn't be an outage in the first place. Second should there be an outage, the customer shouldn't even need to be involved. I don't want to have to contact tech support if that were to happen. It should just simply be fixed.

It seems obvious to me but unfortunately it isn't obvious to many web hosts which is why I'm happy with SiteGround.

 
★★★★★
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★★★★★

I'm using SiteGround to host WordPress sites. They offer all the premium features of the top-end managed sites, but at a fraction of the cost. In the Geek package, you get Varnish caching, Memcache (both of which can be controlled by their own custom plugin) AND Clouflare Railgun support. This combination makes your site blazingly fast.

But what's best is their support. They boast about a 10 minute response time to their tickets, and that's no idle boast. The last four tickets I raised were responded to in an average of 8 minutes, and all of them resolved immediately.

You'll get the most out of SiteGround with a bit of technical knowledge (it's not fully managed, after all), but you don't have to be a genius, and the support is truly second to none.

I've had several web hosts over the years, and I've been satisfied with all of them, and delighted with most - but so far, SiteGround surpasses them all.

 

User Reviews - Total: 966

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★★★★★

I've contacted siteground online support approx a dozen times for various reasons (pre-sales to tech support) and the support is unlike anything I've ever received with any other provider. I never wait more than a minute and each support member is extremely knowledgeable, thorough and prompt. Add that to the quickest wordpress hosting I've experienced yet and you have my number one pick and recommendation. I plan on using them exclusively going forward!!

 
★★★★★
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★★★★★

I love Siteground. Everything is so clear and the help is so great. I have no idea what I am doing most of the time but every time I ask for help I get exactly what I need and also get an explanation of what it is I had messed up so I know next time. You can't fault that because I keep learning and getting comfortable managing my site.

 
★★★★★
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★★★★★

Easy to understand, easy to navigate, cost effective, extensive packages to cover everything we need. Best of all is the web chat, there is nothing more frustrating when you have an issue than raising a ticket and sitting and waiting for it to be answered, then ticket ping pong until you have a resolve! there is non of this with siteground - instant excellent helpful support every time - we love it!

 
★★★★★
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★★★★★

After a lengthy live chat with the support personnel i was certain that i might be cut off any time, but the support personnel was so patient with me, Their tutorials are spoton and they will gladly explain in detail if you are not sure of anything you require assistance on. Site ground come highly recommended, thank you SITEGROUND!

 
★★★★★
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★★★★★

I'm so glad I finally decided to give SiteGround a try and I am blown away by the amount of tools and support they offer right from the Dashboard. They make it very easy to use and if you get stumped (like me with server stuff), their live chat is just a click away and they are always there to help assist you. I really hate to play favorites and I have sites hosted a few different places, but after only a few months with SiteGround and I am in the process of moving everything of mine over there. #SiteGroundROCKS

 
★★★★★
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★★★★★

Very great hosting company. They have the best support team. They will always be there for you literally 24/7. Their prices are so low and not as other companies whereas problems occurs everyday, SiteGround will always make sure that your website is online and working correctly. They have good additional features for low price. Security addition is a must (It is cheap but make your site safer) also their backup deal is the best in the business of web hosting.

 
★★★★★
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★★★★★

I have been using siteground for a few weeks now and compared to other host providers I am really enjoying the layout. The home page is intuitive and easy to navigate. It is easy to perform add-on services if you need them, the price is right for what you get. Today I had to use tech support for the first time and they responded very quick and found the problem right away.

Compared to other providers I had in the past that were a dollar or two cheaper, I wonder why I didn't come here sooner!

 
★★★★★
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★★★★★

I was looking for a hosting for long time that will do have a very good services and support and i finally got it!
I got a lot of issues with my online store that i don't know what i would have done without support!
i do recommend them with all my heart!

 
★★★★★
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I have moved to siteground because of the poor support I had from my previous host.

I have had great 24/7 support for your team however not sure why BUT I have had to use them a lot more than I ever had to use the previous hosts support, so it is lucky they are good and operate 24/7

I am no expert on this field so find the number of features provided a bit scary and I do not have the confidence to fiddle as I will probably crash the system. I already downloaded a new version of word press and stuffed the web page, so I do not want to repeat that.:-(

 
★★★★
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★★★★

I have been using Siteground for over 1 year and up to this point have been satisfied with their service.

Today, December 30th they sent me three emails that I was over my allotted CPU usage. The first was a warning received at 1:02 AM. The second was a suspension of service at 2:03 AM. After I lifted the suspension temporarily, they once again suspended my account taking all my client sites down for the 2nd time in 1 day. Now, on Friday night before new years (weird that this would happen at a time when most companies would be likely to not have support staff available) I needed to upgrade to a plan 700% more expensive than my current plan in order to get my client websites back up.

Needless to say, I wont be staying with Siteground, I wont be recommending Siteground, and I will be sharing my experience. Very disappointed!

 
★★★★★
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★★★★★

I am using SiteGround Hosting services for a year now and I am continuously amazed how they can deliver such an awesome service! I am very pleased by the usability of the user account, the uptime and speed of the server and the value for money. But most of all, their customer service is truly beyond amazing. Not only are they always available and always spot on, they are also super kind and knowledgeable. Just now, I occupied the service representative Julian J. for more than an hour and he patiently walked me through the process of changing my primary domain, pointing it correctly to my installation and answering all my questions around this topic. I would give him 6 stars if I could. Thanks a lot!

 
★★★★★
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★★★★★

My company moved to Siteground Cloud Hosting recently, and after interacting with support multiple times I can say it's the best support experience I've ever received from a hosting provider! The last ticket I submitted got a detailed response in just 12 minutes, and I've used the chat feature to get even faster responses for urgent issues. In addition to great support, the flexibility of the cloud hosting service is a unique feature that makes Siteground a great choice for my growing business. Keep up the awesome work!

 
★★★★★
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★★★★★

There are only two hosting companies; siteground and the rest! I had to move from my former host after enduring endless unexplained downtimes but after choosing siteground, the migration was seamless.They even helped me to fix overloading error by removing bad wordpress plugins.
Their customer support is what impressed me the most as i get through to them in less than 10 minutes.I actually thought this was just one of those gimmicks to keep customers until I saw their cpanel which is out of this world with a CDN as a bonus.Uptime has been 99% since I migrated, true to their word.
Siteground rocks!

 
★★★
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★★★★★

I must confess that SiteGround offers excellent support and hosting services. I have never had a downtime in all the sites I host with siteground neither have I experience delay in their support not to mention their their security level as well. Am really happy with siteground. Keep up the good works guys. I love you all

 
★★★★★
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I learnt about siteground from a company I worked with previously, since then I have been hosting with Siteground.
It has been my one choice due to it's prompt support. The support goes a step further and offer choices for you, they are not bots. They are human and their communication is very clear.
On top of that siteground offers are great, I just got a WildCard SSL for free for a year. My Christmas just came early. I don't have to worry about the fear of losing customers if they find my website is unsecure. Now I have https.

Siteground Rocks.

 
★★★★★
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★★★★★

It's my first premium hosting service in my life, and in fact it's really smooth and simple service with really great support and without hardnesses or problems encountered since i became a member here at SiteGround. I would like to use SiteGround all the time :)

Honestly, thank you for your great provided service :)

 
★★★★★
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★★★★★

I recently moved my domain to Site Ground from another hosting company and have been super impressed with the customer service I have received so far. I was assisted throughout the entire transfer process to ensure the transfer was seamless for us and our customers. I have had to use the online chat a few times since the transfer took place and receive immediate feedback from the very knowledgable staff. I would definitely recommend Site Ground!

 
★★★★★
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★★★★★

I was referred to SiteGroud by a friend who has worked in the web design industry for a while. I decided to listen to him, and their pricing was very similar to the other options I had been looking at. He said the main advantage of SiteGround is their unbelievable after-sale service. Being an amateur in web design, I decided this would prove invaluable as I progress in my skills, so I purchased a GrowBig package with SiteGround.

Result? Two successful websites sold hosted on my package...and in the building of them SiteGroud's support was truly UNBELIEVABLE!! Their technicians helped me with every stage of the process, and not only with problems directly related to hosting. Anything, including custom css, changing themes, anything...they provided help within less than 10 mins...every time!

If the word 'hosting' every comes up in a conversation with my colleagues...I literally yell 'GO SITEGROUND'!! :D

 
★★★★★
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★★★★★

I have been coding for the internet since 1995. Not until now have I had an ISP whom I feel I can really, really trust.
I know, there's always a very capable (and often even an extremely capable), but always very helpful supporter just a click away.
I wished, I had somebody like this by my side for my coding problems with WordPress and Genesis. But that's a different ballgame, I guess.
Keep up the high standard!

 
★★★★★
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★★★★★

Their support is the best, they have features like staging sites and Let's Encrypt that even higher end providers do not make standard yet. I just wish their reseller plans were more in line with other vendors, more like cloud hosting. Their system of credits is not like the rest of the industry.

 
★★★★★
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★★★★★

SiteGround rocks for your stellar customer support, fast servers and security. A lot of hosting providers are getting bought out by this sub-par company that turns the host provider into massive suck factor. Please, Please for the love of God don't sellout, stay the way you are and you've got a customer for life.

 
★★★★★
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This is truly a five star service. The staff are friendly and very knowledgeable. No question or problem is too small for them to deal with. I have total confidence that they are there for me whenever I need them. This is so important to me as I have limited technical ability. I would give each and every operator that has helped me 6 stars if I could.

 
★★★★★
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I've been a long time customer with SiteGround and they are really great!
They offer great plans at great value. Technically never had any downtime or issues with speed.
Best part is their Customer Support, they always have solutions to your problems all while not sounding like scripted bots. They are friendly and have technical knowledge to help you out of any situation.

I value them a lot and will stay a loyal customer for all current and future projects.

Thank you SiteGround!

 
★★★★★
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★★★★★

Every staff member that has helped me ( and there have been a lot! ), has never failed to solve my problem(s). This has always been done in a timely manner and with courtesy and humour. The staff and Siteground are a pleasure to work with! I should also mention the hosting is fantastic too!

 
★★★★★
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★★★★★

I just want to say, its a BRILLANT Hosting provider company. Before using Siteground, I was thinking the GoDaddy is the best hosting provider but when I started experiencing bad with Godaddy, I moved to SiteGround. Since I am an SEO Service provider with lots of clients worldwide, I always suggest my clients to use SiteGrounds for 100% uptime and excellent speed.

 
★★★★★
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I have been with Siteground many years now and luckily i did not need their customer service too often, but when I did they were there. And they FIXED it. sometimes even before I could check it again myself. Their technical skills are very good as is their customer friendliness. For web designers like me, there is no better one. After some disappointments where clients who had their own hosting providers I now do not accept any client if they are not willing to host with Siteground.

 
★★★★★
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★★★★

Since I've been with SiteGround almost 3 and a half years. Over those years the staff have assisted me in a wide range of issues while building my new website. Plus when I've crashed my first Drupal site they've got it working fast and corrected my mistakes. High fives to them all for such good service.

 
★★★★★
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I was very unhappy today because I was unable to access my email accounts and update my website. I spent a lot of time troubleshooting and rebooting. I then contacted Siteground support and had to ask if Siteground was down or something. He checked and stated that my IP was blocked due to too many wrong login attempts. I can understand why my IP was blocked but the process needs to be fixed. If a customer's IP address is blocked, an email or phone call should be made to the customer to notify him or her so that time wouldn't be wasted by the customer troubleshooting.

 
★★★★★
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★★★★★

Siteground's support has repeatedly blown me away in terms of sales and support, I wish I had moved to them years ago! They are simply brilliant and always there to assist. They provide a wealth of features most don't and you'd be foolish not to sign up with them! Seriously!

 
★★★★
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Siteground is a good host with good support and it makes me feel that they know their staff. I did not have a complaint about them in the 2 years I have been working with them. The uptime is excellent and the support is fast and helpful. It can be on the pricey side when the first year ends (they offer a discount for the first year) but I suppose that quality costs so I do not mind it that much.

 
★★★★★
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SiteGround have proven to be an excellent choice for hosting, they're support is excellent, listening to your questions and offering great advice. They take their time and aren't interested in closing a ticket down just to hit a KPI but really want to help you. Their up-time is superb, so far I've had no issues at all. Server performance is slick and fast and they offer a great range of addons including LetsEncrypt! Amazing.

 
★★★★★
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★★★★★

I moved my sites to Siteground due to extremely poor service with my last host and upon recommendation by friends. I have had a web presence since 1996 so I am not a rookie. However I am not geek! I do need help now and again. Today, in less than 20 minutes, a very helpful customer service walked me through steps that resolved the issue that plagued me on my last host. The Cpanel is easy to use, the support files are very easy to understand and the costs are competitive with other hosts offering the same type of service plan.

 
★★★★★
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Siteground support staff amazed me in everything, whether its sales, tech or billing. All the people I have met here have in depth knowledge of the work they do. Never have I ever returned without getting a solution. Also they are always happy to help no matter how long the chat is on. Keep up the good work and keep rocking :)

 
★★★★★
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SiteGround has been my best hosting provider experience so far, because of....

Speed: Running tasks in the back end of my site, plugins, backups etc is just way faster.
Downtime: There have been a few brief blips, but it's like minutes as opposed to days with previous providers.
Support: Genuinely good support staff who understand issues and help quickly.
Features: Yeah you get loads of cool bits basically.

 
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I rated SiteGround as 5 stars because of the outcome, the end result. The journey along the way was fraught with misinformation, confusion, and frustration. What I wanted to accomplish was transfer a domain name from GoDaddy over to SiteGround. I wanted to transfer the name only not the data. I was told in a chat session which transfer request to submit and that it would take 24 hours. In follow-up conversations, it became clear I had been told to submit the wrong request and that it would take 5 business days to complete the transfer. The trouble ticket I had submitted was clear in my instructions but your staff did not read them thoroughly and stated off wanting to transfer all the data.

Additionally I was told that I would need to check every day at SiteGround to see when the “Pending Transfer” was completed when in fact I never needed to do that, you folks told me via e-mail when it was complete.

Overall your support staff was concerned with doing a good job but several of them seemed lacking knowledge in the steps and procedures required to accomplish the task.

Svetoslav G. was the last person I communicated with and he was very knowledgeable and competent. He got the job done. It is still not clear how my free domain name could have been pending in process when I never discussed that with any of your staff but that is a minor issue. He did get the free domain name set up. A couple of other staff members along the way were very good as well but I did not retain their names.

I look forward to working with SiteGround after this mildly rough start. I hope I did not make a mistake by signing up for 6 years of service.

George

 
★★★★★
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I've moved from Bluehost to Siteground and I've never been happier! Seriously, SG's customer service is out of this world. There isn't one single time that I don't pop up to the live chat and don't get blown away with how friendly and helpful they are. Thank you SO MUCH!!!!

 
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Wow. I was so nervous about this process, but it could not have been easier.

*I've never launched a site from scratch & felt very overwhelmed about messing up the transfer of my domain.

Ivelin provided AMAZING SUPPORT. He was extremely knowledgeable, went above and beyond to provide additional resources. Proved to be articulate & efficient. Fast at responding. Friendly. Genuine. Amazing representative of their brand in every way.

I see why SiteGround came highly recommended from several WordCamp members.

 
★★★★
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I have been a client of SiteGround for a year now. The service in getting set up initially was fantastic. I got a personal call from the company on a holiday weekend no less! to make sure that everything was set up exactly the way I wanted it and if there was anything else I could do. Now it is time to renew and the process is simple. I even changed by payment method and had the live Chat people assist me in that process. Very helpful. Wonderful Service Department. I recommend this company to all my friends when they are looking for site hosting, etc, because I know they will be treated right and the service will be awesome! Reliable is another word that comes to mind. I have had virtually zero downtime with this company since the beginning. Thank you for your wonderful service and highly friendly, helpful people.

 
★★★★★
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More customer service agents should be like Tsacho and the others that have supported me and my websites! I have been with several others over the last 6 years and had to leave them mostly due to their support team. Siteground has given me a reason to stay... when you need support, you need pleasant people to get you thru whatever your problem is... they always come prepared, courteous and even some with a sense of humour... which i always appreciate.

 
★★★★★
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SiteGround's IMAP email works the best with Apple devices that I have been able to find. I originally set up an account with you to run a WordPress site. Then I decided to keep my old site. In the meantine I set up an email account with you guys and it worked awesomely. Everything sync'd perfectly between my phone, tablet, and computer. I currently have my domain registered with GoDaddy but I have never been able to get their email to sync correctly. When my domain comes up for expiration I plan to transfer it to you so everything can be held under one company. I'm very pleased with SiteGround!

 
★★★★★
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BEST TECHNICAL SUPPORT TEAM HANDS DOWN. No other Host compares. Being new to hosting my own domains, I totally rely on SiteGrounds technical team to assist me with setting up my domain, setting redirects, domain registrar etc. They are really friendly and know what they are doing. I've tried several other hosting companies but none of them even compare to support they provide.

Its quite amazing you can add additional domains to your account with only the cost of the domain registrar. My first site has been on SiteGround now for a couple months with zero downtime. My site load times have gone from 9+ seconds to -5 seconds from my previous hosting company.

Another benefit to SiteGround is they support "Let's Encrypt" which is renewed automatically every 3 months. Now there is no reason for any website to not use SSL certificates. This is exactly what Google wants. Once again this is provided for FREE.

If you are new to hosting, I would totally recommend SiteGround.

 
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Siteground has fantastic non-pushy pre-Sales customer service. All three representatives have been really great at answering my queries. The hosting platform is really reliable and there has not been any downtime to date. The cpanel interface is clean and easy to use with more features than my other hosting provider. Really happy with Siteground so I am slowly migrating all of my clients over as their current hosting nears expiration.

 
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Value
★★★★★

So far so good! We have decided to move our website over from hostgator, as we're having terrible problems with security and customer service. Site Ground was recommended to us and it's been such an easy process! Everyone I've spoken to has been friendly and helpful and we are paying 1/3 the amount that we did previously. Highly recommend!!

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

Not the cheapest but far and away the best, in terms of support. Their chat is superb, always available. CSRs know their stuff and just get on with fixing whatever hairbrained problems I get myself into. Most impressive is that they never say 'that's your [insert other vendor's] problem, you should call them" They take ownership of the issue and don't let up until it's fixed. 5 Stars!

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

In a time where everyone is only concerned about themselves, Siteground really goes ABOVE and BEYOND with customer service and support. I was with them for a month trying to set up my business when I ran into financial and logistical issues. Not only did THEY offer to give me a refund, but did it happily! I mean wow!!! I am definitely going to use their service in a couple of months when I get my finances and things sorted out. A real gem of a company!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

After installing Moodle in one of my subdomains, I got an error that I couldn't fix. I contacted the helpdesk chat. Within a minute, I got a friendly support member who tried helping me out. After 5 minutes, he noticed the issue was beyond his skillset, so he didn't waste my time and told me he was going to set up a support ticket for me and an expert would take it up.

Again 5 minutes later, I got a ticket response that the issue was being looked at, but needed some more attention. The last ticket message arrived another 10 minutes later. Basically: a really difficult issue got fixed in less than half an hour. And this is just the way they do support: no wasting of my time, no pointing of fingers (they don't care who caused the error) and no unfriendly chats!

If these bugs weren't disturbing my sites, I would almost look forward to having an issue to enjoy that great service!

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

A number of unusual features make the various plans awkward to work with sometimes - I don't like not having "import a site from cpanel" for example.

But the support is the best that I have ever had - and I have been doing this for years.

I found some old comments saying that support was not too hot - believe me, that has CHANGED - amazing support, far above anything that I have ever experienced, and I have been doing this for some years.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Good stuff, I have been with Siteground for many years, I have considered moving accounts on a few occasions but I always discover the best is right where I am at. Siteground has the best customer service in the business! I have had no issues that were not resolved in a few minutes, and I have asked some tough questions!!

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

i'v been at siteground for a year now and i will never go back.
Always fast, friendly and great support.
nice Joomla autoupdate tool (saves lots off work) and the backuptool also works great.
And that at a price a lot lower than my old hoster
i run 30 joomla site's with gogeek

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've had a number of chat conversations with your sales support and every time they've answered my questions clearly and completely. I got the answers I needed as I asked them. The sales support was so great, helpful and knowledgable, I went ahead and became a paying customer of SiteGround. I'm excited to move my sites and all my client's sites over to the SiteGround servers and to have everything handled here. Thank you for providing such superior support people to assist. This experience is definitely starting out on an excellent note!

 
+ See More Reviews
SiteGround logo

SiteGround

siteground.com Location: US Founded: 2004

Pros: Free domain name , Unlimited traffic, emails, DBs , 24/7 top customer care

Cons: No Windows-based plans

SiteGround Introduction

SiteGround is a Bulgarian web hosting company. It has been providing services since 2004. It has employees in 13 countries, and localized websites for customers in the US, Europe, Spain, the UK, and the rest of the world.

SiteGround prides itself on high quality services, and attention to detail in its support provision. It provides the full spectrum of hosts, from SSD-based shared hosting to managed WordPress, cloud, and dedicated servers.

Services and Specializations

SiteGround combines the latest technologies with a broad range of hosting plans. Even on cheaper shared hosting packages, it includes a free domain, and also crams in features that other hosts sometimes skip over.

All packages come with managed WordPress options, including free site transfer, automatic updates, and WP-CLI for command line control. On its more advanced shared plans, customers get SuperCacher, Git integration, and the ability to create cloned staging sites. This puts SiteGround up there with some of the top competitors in the managed WordPress hosting market. It's very clear about its commitment to both WordPress and Joomla!, with specific hosting packages tailored to both.

On all shared hosting plans, customers benefit from a free domain, free daily backups, and SSD storage for snappier page load times. It provides free SSL certificates from Let's Encrypt, and has free CloudFlare CDN integrated into its control panel. You won't get some of these features from rival hosts, particularly at the cheaper end of the scale.

Cloud hosting is a flexible form of VPS hosting, including full management, instant scaling, and a choice of 4 CDN datacenter locations. Its dedicated server packages are also fully managed, and include the same WordPress benefits as the shared hosting plans.

Infrastructure

SiteGround uses datacenters in Chicago, Amsterdam, London, and Singapore. This gives customers the option to choose their closest facility, improving load times for their websites. All plans include the option to choose a datacenter; just use the drop-down list on the checkout page and select the one closest to you.

This isn't the only way SiteGround puts speed at the center of its service; it also runs NGINX rather than Apache on shared and cloud plans, and offers SuperCacher on some packages. SuperCacher is a custom cacher built on NGINX reverse proxy, and SiteGround also deploys PHP 7 for further efficiency boosts.

Many of the network monitoring and technical tools used at SiteGround have been developed in-house by its team, including a custom take on Linux containers, a bespoke backup system, custom server monitoring tools, and security features developed in-house.

Support and Customer Service

You can pay for your hosting with most common credit or debit cards, including American Express, or from your SiteGround wallet. Contracts last for 1, 2, or 3 years before automatically renewing.

SiteGround offers support 24/7 every day of the year, and by phone using local phone numbers for many countries. Its operators are based at the company, and speak English. It has a ticketing system for written support inquiries, and the expected response time is published on its website.

The company uses load balancers for support requests, ensuring that enquiries are spread efficiently over available operators. It provides support on hosting issues, applications, and modules or plugins for your chosen CMS or platform. This is unusual, because support for scripts and applications is a step beyond the assistance that most hosts provide.

Within the first 30 days of your contract with SiteGround, you can apply for a full refund if you wish to cancel. This guarantee applies to all products except paid support, domain names, cloud hosting, and third party services. For a full list of terms, see SiteGround's legal disclaimer.

Uptime Guarantee

SiteGround's uptime guarantee on all hosting is 99.9%, which would allow approximately 44 minutes of downtime over one calendar month. However, uptime is measured over the course of a year.

Here's the good news: credits for excessive downtime are automatic. You won't need to apply for a credit if uptime falls below the published figure. A credit for one month's hosting for every 1% of downtime will be automatically posted to your SiteGround wallet. Credits cannot exceed your current contract term, or 12 months, whichever is shortest.

Summary

SiteGround has clearly thought about its services in great detail, and goes the extra mile to provide services that other hosts skip. It ticks all of the boxes for WordPress and Joomla! hosting, and its backups and speed boost services are well designed. SiteGround doesn't offer monthly contracts, so be sure to check out the service within the money-back guarantee period to make sure it meets your requirements.

Last updated: 2017-01-09

SiteGround Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
StartUp WordPress PHP Firewall Protection PostgreSQL CentOS Python 10GB Unlimited $3.95/month
Usual price:
GrowBig WordPress PHP Firewall Protection PostgreSQL CentOS Python 20GB Unlimited $7.95/month
Usual price:
GoGeek WordPress PHP Firewall Protection PostgreSQL CentOS Python 30GB Unlimited $14.95/month
Usual price:
Entry Cloud WordPress PHP Firewall Protection Java PostgreSQL WHM 20GB 5TB $60.00/month
Usual price:
Business Cloud WordPress PHP Firewall Protection Java PostgreSQL VPS 40GB 5TB $80.00/month
Usual price:
Business Cloud Plus WordPress PHP Firewall Protection Java PostgreSQL VPS 60GB 5TB $100.00/month
Usual price:
Enterprise Cloud WordPress PHP Firewall Protection Java PostgreSQL WHM 80GB 5TB $140.00/month
Usual price:
Reseller Hosting WordPress PHP Firewall Protection PostgreSQL Python Linux 10GB $42.00/month
Usual price:
Entry Server Dedicated Hosting WordPress PHP Dedicated Server Firewall Protection Java PostgreSQL 500GB 5TB $229.00/month
Usual price:
Power Server Dedicated Hosting WordPress PHP Dedicated Server Firewall Protection Java PostgreSQL 1TB 5TB $329.00/month
Usual price:
Enterprise Server Dedicated Hosting WordPress PHP Dedicated Server Firewall Protection Java PostgreSQL 2GB 5TB $429.00/month
Usual price:

SiteGround Frequently Asked Questions

  • Does SiteGround offer free site migration?

    Yes, SiteGround will migrate one existing website free of charge, without downtime. This includes WordPress websites. If you need more help, SiteGround provides 24/7 support to get you up and running quickly. If you need help moving your domain to SiteGround, it has step-by-step tutorials in its help center.

  • What payment methods does SiteGround accept?

    SiteGround accepts payment by VISA and MasterCard. Payments must be made for one, two or three years' service. However, if you want to trial its service, you can also pay for one month before committing to a longer contract.

  • Does it offer one-click installers?

    SiteGround has a WordPress and Joomla! auto-installer, so you can get your site up and running within a few minutes. It also has an automatic updater tool, a caching feature (Premium plans only), and the ability to create staging instances. The host offers multiple tutorials, as well as free themes for both platforms. All of these resources are available via its website.

    You can also access more than 230 one-click installer scripts via Softaculous. Note that Fantastico has been discontinued by SiteGround. If you don't want to create a Joomla! or WordPress site, you can use the SiteGround website builder to build a site using templates. 

  • Does SiteGround back up my website?

    SiteGround stores 30 backup copies of your website at any time. Crucially, these backups are user-accessible, so you can restore them yourself from cPanel. Many hosts don't allow you to access their backups, so this is a good feature to have. You can also create manual backups through cPanel at any time.

  • How does SiteGround secure web hosting accounts?

    SiteGround isolates shared hosting accounts from each other, which prevents malware from spreading from one shared hosting customer to the next. The company has also rolled out more than 800 custom firewall rules to prevent malicious hacks.

    You should still take measures to keep your website safe from hacking, including using a strong password for your account, and taking advantage of its automatic updates for WordPress and Joomla!.

  • Is Windows hosting available?

    SiteGround offers Linux hosting only. It does not offer Windows hosting. 

  • What's SiteGround's uptime guarantee?

    SiteGround guarantees 99.9% uptime, averaged over a 12 month period. If it fails to provide that, it will provide an account credit. The amount of downtime will determine the value of the credit you receive. SiteGround does this proactively, so you don't need to monitor uptime yourself. It provides an uptime calculation in its User Area for each customer.

  • Is there a money-back guarantee?

    Yes. There is a 30-day money-back guarantee. You can cancel your service within the first 30 days and receive a full refund. The money-back guarantee does not cover cloud or dedicated hosting, and there are some restrictions on reseller plans. You must raise your request through the User Area to claim your refund.

  • Can I choose a datacenter location?

    Yes. SiteGround uses datacenters in Chicago, London, Amsterdam and Singapore. If you sign up for a dedicated hosting plan, you can choose the continent that your server is located in.

  • Does SiteGround offer VPS hosting?

    SiteGround provides cloud hosting instead of VPS hosting. Cloud hosting offers very similar specifications to VPS hosting, with the ability to scale up your plan on demand. All cloud hosting packages are fully managed.

  • Is there a reseller hosting plan?

    Yes, SiteGround has a reseller hosting plan with a scalable volume discount, so you receive a better price as your requirements increase. Resellers also benefit from a discount price on domain name registrations.

  • Does SiteGround offer management with dedicated hosting plans?

    Yes. Management is included as standard on all dedicated hosting plans.

  • What programming languages does SiteGround support?

    SiteGround supports many scripting languages, including Perl, Ruby on Rails, and multiple versions of PHP, including PHP 7. It also supports Python, but you'll need to run Python scripts inside the cgi-bin folder. 

  • Can SiteGround provide specialised Magento support?

    Yes. SiteGround has a hosting plan optimized for Magento Community Edition. The plan includes shared hosting with CloudFlare and Railgun, free Magento install (via support or Softaculous), free site transfer from another host, and specialized Magento support. SiteGround provides free Magento tutorials on its website.

  • What control panel does SiteGround offer?

    All plans come with cPanel. There are no extra fees for cPanel on any plan. Reseller, dedicated, and cloud hosting plans also come with WHM.

  • Which version of Linux will I get on my dedicated server?

    SiteGround uses Apache/Nginx and CentOS on its dedicated servers.

  • Do SiteGround plans come with a CDN?

    Yes. All SiteGround plans include CloudFlare.

  • Does SiteGround offer unlimited storage and bandwidth for shared hosting customers?

    No. SiteGround does not include unlimited storage and bandwidth with its shared hosting accounts. The limits it has set are adequate for the vast majority of use cases. If you hit the limit on your chosen plan, you will be asked to upgrade to the next tier.

SiteGround Features

All Features

  • 24/7 Support
  • 4images
  • AbanteCart
  • Access Logs
  • Ajax
  • anyInventory
  • Apache
  • ATutor
  • b2evolution
  • bbPress
  • Beehive
  • BIGACE
  • BSDs
  • BuddyPress
  • CakePHP
  • Catch-all email
  • CDN
  • Cerberus
  • CGI Access
  • CGI Calendar
  • cgiemail
  • CiviCRM
  • CloudFlare
  • CodeIgniter
  • Concrete5
  • Coppermine
  • Coranto
  • Cotonti
  • Credit Card
  • CubeCart
  • cURL
  • Custom Error Pages
  • Daily Access Statistics
  • DocFaq
  • Dokeos
  • DokuWiki
  • Dolibarr
  • Dolphin
  • dotProject
  • Dreamweaver
  • Drupal
  • Drush
  • e107
  • EGroupware
  • Elgg
  • Email Forwarding
  • Exif Support
  • ExpressionEngine
  • Fantastico
  • File Manager
  • Firewall Protection
  • FlatPress
  • FormBuilder
  • FormMail
  • Free Shopping Cart
  • Gallery
  • GD Support
  • GTChat
  • Help Center Live
  • Hotlink Protection
  • Image
  • ImageMagick
  • IMAP Support
  • Instant Activation
  • Invision Board
  • ionCube Loader
  • Joomla
  • KompoZer
  • LifeType
  • LimeSurvey
  • Live Chat Support
  • Mac
  • Magento
  • Mailman
  • Mambo
  • Mantis
  • MariaDB
  • markItUp!
  • MaxCDN
  • MediaWiki
  • memcached
  • MemHT
  • Mercurial
  • Moodle
  • MyBB
  • node.js
  • Nucleus
  • Open-Realty
  • OpenX
  • OrangeHRM
  • osCommerce
  • osTicket
  • Oxwall
  • paFileDB
  • Phar
  • Phone Support
  • Phorum
  • PHP 5
  • PHP Groupware
  • Php Pro Bid
  • php-7
  • PHP-Nuke
  • phpAdsNew
  • phpBB
  • phpCOIN
  • phpCollab
  • phpESP
  • phpFormGenerator
  • phpFreeChat
  • phpLD
  • phpList
  • phpMyAdmin
  • phpMyChat
  • phpMyCounter
  • phpMyFAQ
  • phpMyVisites
  • phpPgAdmin
  • PHProjekt
  • PHPSurveyor
  • Pligg
  • Plone
  • PmWiki
  • PrestaShop
  • Private SSL
  • PunBB
  • Quick.Cms
  • Railgun
  • RapidWeaver
  • sandvox
  • Shared Hosting
  • ShopSite
  • Simple Machines
  • SkaDate
  • SMTP
  • Snapshot Backups
  • SocialEngine
  • Softaculous
  • SourceGuardian
  • Spam Filter
  • SpamAssassin
  • SSD
  • SSH Access
  • Student
  • SugarCRM
  • Support Forum
  • SVN
  • Symfony
  • Tiki Wiki
  • TinyWebGallery
  • TomatoCart
  • Transfer Support
  • TurboGears
  • TYPO3
  • Unix
  • Vanilla Forums
  • vBulletin
  • Video
  • ViPER
  • VirtueMart
  • vtiger
  • WAP/WML
  • WebCalendar
  • Webmail
  • website-x5
  • Windows Media
  • XML Parser
  • XOOPS
  • Xpoze
  • XRMS
  • YaBB
  • Yii
  • Zen Cart
  • Zend Optimizer
  • Zenphoto
  • Zikula
  • Zurmo

How does SiteGround compare to their competitors?

Overall ★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★
Visit SiteGround
Overall★★★
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★★
Overall★★★★

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