Add Your Review for SiteGround

1205 SiteGround Reviews:

Is SiteGround the host for you?

Last reviewed Jun 20, 2017

Get up to 60% off today exclusively with WhoIsHostingThis

SiteGround screenshot

Key features

  • Free transfer support
  • 99.9% uptime guarantee
  • Recommended by WordPress
  • 24/7 tech support
  • 30-day money-back guarantee
  • Free daily backup

Great reasons to choose SiteGround

  • Over 250,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate SiteGround as 4.7 out of 5 – Outstanding.

Most Helpful Customer Reviews

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Siteground rocks. We migrated over about six months ago and the uptime has been flawless. We run a paid membership site and have over 700 members accessing our content on a daily basis which requires a lot of resources. We haven't had any issues since our migration, which is fantastic. The support staff is always very helpful and their technical team is too. Highly recommend it for WordPress users.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I use Siteground Assistance on a daily base, and I am amazed by the helpfulness and competency of the chat guys. They advice me on all available tasks in my account, and they are clearly very enthusiastic about their job.
Sometimes I feel almost sheepish to receive such a great experience.
I always struggled with poor support from hosting providers, and Siteground partnership is truly a breath of freh air!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Siteground is a remarkable company founded on CUSTOMER SERVICE and QUALITY. Their products are top shelf and I've never worked with a company more eager to serve their customers. They are genuine "servers" (see what I did there?).

I have multiple websites with them and will continue to grow with them as I develop enterprise-level websites. They are a fantastic company, with the best employees I can possible imaging.

I am proud to give them my money. They've earned it, 10 times over!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I had been through the ringer so to speak with other hosting companies. I was with Hostmonster as a starting hosting company for my web site and was always having down time and spent HOURS chatting with tech teams and such to get my site up and running on a regular basis. With their team you never knew if you were getting someone knowledgeable in the area or not. I'm trying to grow my business and take care of my children at home - I don't have time for that. So after a major outage (for the 3rd time in the year and no refunds were being issued) I had enough and moved on.

From their I went to Arvixe. They were about in the same price range and seemed nice. But with all the trouble going through a site transfer and down time after a promise it wouldn't happen - that was a bad start for me and could see where it was going. So I took a deep breath and thought I'd be stuck going back to Hostmonster. Then I found Site Ground.

Site Ground is more expensive (I use the Cloud service) BUT you get what you pay for. I'm paying TWICE as much, but my site is really up 99% of the time - compared to being down 40-50% of the time. The service to get things repaired are quick - usually within 1 hour, but generally about 15 minutes for me. Many times the tech team already has an issue discovered and is working on it before I contact them! That's something I didn't get from either of the above service providers. Maybe the other guys work for small town sites with hardly any visitors, but I get quite a bit of traffic and run a large site so performance and a good tech team is a MUST. If anyone wants a RELIABLE service, go with SIteGround. I've been with them for about 6 months now and have been nothing but happy with them.

Down time and technical difficulties will happen with anyone - they're computers and that's the downfall, but the less the better. With Siteground you get more service, faster site speed and a great staff to help! I never felt so passionate about writing a review (without being compensated) as I am for this company.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been with many different web hosts over the years and I'm voluntarily writing this review because I am really happy with SiteGround. If you have a WordPress or similar site, and are looking for the most features for the lowest price, they are your solution.

I only know their support technicians are great because I have had to contact them on two occasions to fix a problem that I caused.

Why is that significant?

I'm always a little leery when I read about how great a host's tech support is when the customer indicates how quickly the host responded to an outage. Really there shouldn't be an outage in the first place. Second should there be an outage, the customer shouldn't even need to be involved. I don't want to have to contact tech support if that were to happen. It should just simply be fixed.

It seems obvious to me but unfortunately it isn't obvious to many web hosts which is why I'm happy with SiteGround.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I'm using SiteGround to host WordPress sites. They offer all the premium features of the top-end managed sites, but at a fraction of the cost. In the Geek package, you get Varnish caching, Memcache (both of which can be controlled by their own custom plugin) AND Clouflare Railgun support. This combination makes your site blazingly fast.

But what's best is their support. They boast about a 10 minute response time to their tickets, and that's no idle boast. The last four tickets I raised were responded to in an average of 8 minutes, and all of them resolved immediately.

You'll get the most out of SiteGround with a bit of technical knowledge (it's not fully managed, after all), but you don't have to be a genius, and the support is truly second to none.

I've had several web hosts over the years, and I've been satisfied with all of them, and delighted with most - but so far, SiteGround surpasses them all.

 

User Reviews - Total: 1205

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Switched from another service based on plenty of online reviews and recommendations via blogs and have not been disappointed. The biggest sticking point with me was support and Site Grounds support team is amazing. They are extremely knowledgable and patient. I highly recommend them to anyone, especially if you plan on hosting a Word Press site. They're WP integration is head and shoulders above the rest.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

As a developer for over ten years, we've used many dozens of webhosts. All the big names. But siteground, especially their powerful gogeek package is amazing value for money with ample resources, features. It's the default option we recommend to all our ecommerce clients. For shared, high performance hosting, nothing else comes close.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

SiteGround has been very helpful when my sites have been the targets of attacks. I am notified of very high usage and when I use the chat to let SiteGround know it is probably an attack they figure it out in minutes, block the attackers, restore my usage capacity and make it right all so quickly, while being professional and friendly. Excellent!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I'm giving you guys a 5-star all the way round! I am amazed at the level of customer service and speed at which I was able to sign-up and have my website transferred from my old host provider to SiteGround. I have a WordPress website and wanted to have the WordPress hosting. My previous host, HostGator, tried to transfer my site internally and after one week, failed to do a thorough job. You guys took care of it in a matter of less than a few hours and my entire site transferred with no problems! Then I needed to contact support regarding adding an SSL, and you guys were on it! Now, this is what I call service. You guys are definitely raising the standards for hosting providers. Oh, by the way, your WordPress server is a heck of a lot faster than my old host too!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Siteground provides the perfect support, to me this is the most important.
I want to build and control my own websites, Siteground makes this possible because of the superb support!.
The hosting is great as far as i can tell and affordable!
One of the important pro's is the ammount of data i can host (30GB).

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am not a computer expert and SiteGround always find a way to help me, even if I do not know everything I should. They always answer all my questions and the best thing is that they upload my WordPress site from local host for free.
Actually is being a successful experience. I certainly recommend it!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been so impressed by the ease with which I have been able to set up and run my website and associated domain emails using SiteGround. I am not a developer and have had the odd problem due to my limited technical expertise but the online technical support has been really excellent.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Most hosting providers put all their effort on sales and resolve problems only as they arise. Siteground occupies that difficult no-man's land where they try hard to be proactive, work to make everything as intuitive as possible and still provide great customer service and support. All on what is an incredibly affordable budget.

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Working for a global engineering organization has taught me how to multitask and to expect to take on new responsibilities at the drop of a hat. The staff at Siteground has gone above and beyond with their level of support and I highly recommend them to anyone looking for support and flexibility. They are super awesome and extremely helpful. I am kind of a newbie in hosting but at Siteground that doesn't matter. They will help you regardless. Ehhh, and NO I do not work for SiteGround ;-)

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Awesome service, Brilliant support response and a very cooperative team of professionals are equal to site ground. When I first took a hosting plan of them it was a basic plan and they still guided me like I was the most valuable customer for them. This thing inspired me and now they are hosting three of my domains. I definitely refer site ground to everyone who is reading my review.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Siteground services are excellent and second to none. I was introduced to siteground in 2012 after loss of all data with a host company. Since 2012, I have been enjoying siteground services seemlessly. I will continue to recommend siteground to all. The support services are excellent and timely. The User area is highly interactive so much that one does not need a serious training to interact with your account.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

These guys are really great!
I've hosted with 2 other companies and they don't come even close to siteground!
Their hosting is fast, reliable and the support is quick and very professional!
At first I was a bit sceptical, but their staff was so nice and responded right away, I had to take
a chance. Fast servers, and as good as no down town! (happened 1 time in two years, and just for a minute or two)
I never looked back ever since, and recommended siteground to my friends.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Was a pleasure dealing with the customer support, it was fast simple and solve my problem very well. I was surprised to get such a fast response and not only solved my problem but also helped me to understand what was the cause of it. In today's world, where companies don't care about how long the customer wait in order to make more profit, it is refreshing find exceptions like SiteGround

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am very impressed with the technical support. I was connected immediately to a very knowledgeable technician that helped change our Wordpress installation to include the www on the pages that load. I'm an IT technician as well so I was curious what the solution was and he explained how to do the commands on WP CLI. Very impressive work for being so quickly connected!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I decided to give a try to Siteground after having very bad support experiences with another blue hosting provider. I´m are very happy with the support, features and time response i have received so far. I think Siteground has a little more expensive hosting service but it´s worthy.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I spent hours trying to figure out how to redirect my domain to Shopify. None of the articles and forums seemed to help or had information specific to SiteGround. I reached out to SiteGround support via chat and I was helped within 1 minute of waiting! I also received personalized service. The tech even did the domain change for me while we were chatting. My site was up and running within minutes and I was SOOOOO happy that the tech was able to solve my problem with ease.

Your support team is truly experts! I can always rely on them to help me out in a pinch.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

SiteGround is amazing. I needed a staging and backup solution and not only they have it all in an affordable package, the support is superb! Being able to host multiple sites, wordpress, etc. on open server is very important.
I noticed significant speed improvement since I switched. I know I can grow my business here and get the support I need quickly. For me this is priceless!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I must say that I'm super impressed by the customer service at SiteGround.

I was kind very sceptical when I signed up here, but the amount of help I've gotten is insane and I would recommend this to anyone who requires a web domain - Sure other's might have cheaper prices, but their customer service is probably terrible compared to this!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Very knowledgeable support staff
Very customer focused team
Very patient with customers
site is almost always up and if it is down your support team get it back on line fast.
I have been a customer of SiteGround for several years and would not even think about going elsewhere for web hosting particularly for commercial sites.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Had to install a new website on my plan and for a noob like me it was like climbing Mt. Everest. Contacted Siteground chat support and they handled everything. Within minutes I had my new site. So happy! Awesome support as always. Every time I have an issue it gets solved within few minutes, no waiting on the line or long calls. Since the time I have been with them handling the back-end stuff of my site has become a breeze. Definitely recommend it to every single website owner.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've never had a negative experience with SiteGround. I've tried other places but my sites are so SLOW. This is the only place I can actually manage my WP site quickly without having to setup a local copy to do all changes the push them up. There is no need, because it's so fast!

Support answers and fixes my problems typically within minutes. I don't think they ever sleep.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Excellent company to work with! I've used Siteground.com for a dozen customers and never have a problem. I especially like their Wordpress friendly and secure stance on hosting. Support is always at hand, always knowledgable and friendly. In all, a responsive and responsive choice. I highly recommend Siteground.com.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Absolutely the best support ever! I have been using Site Ground for a few months now with a very intensive Wordpress site design and migration. I've had countless issues, and the Site Ground team has given me incredible support, every time. I've gotten my money's worth, and a whole lot more. You cannot do better.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have a couple of sites running there and their support has been excellent for the 2 years I've been using them.

The support chat is fast and technically savvy. I got my domain DNS settings checked and fixed in 15 minutes, something that takes forever on some other shared hosts.

There haven't been any major outages or problems. WordPress sites are super fast. Recommend!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The support team at siteground is amazing. They have helped so much with getting all the setting details figured out. I've forwarded my email and website from the site where I purchased my domain and it's been quite confusing. Which pieces of information go where. The team at siteground has been so knowledgeable and helpful in sorting this all out. Love working with them. Thank you.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The best customer support ever! The renewal of my account was made, but I wanted to change and it was possible. Stanimira helped me find the best solution and solved my problem right away. It was (as always) a great experience. Glad to be a customer at site ground and have the best experience

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Ivan, my chat support was very professional & although my issue affected my whole website, he gave me peace of mind knowing that they were on it & would have a solution quickly. The last host I was with took days, if not more than a week to take care of issues. That is stellar service.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I really do love my experience with SiteGround.
The live chat support, the proficiency of the representatives, the features offered it is all so smooth and easy.
I migrated my site from GoDaddy, where support is a foreign word.
Though their admin panel is easier to use and smoother, it is far from enough for me, while SiteGound's whole package is just WOW.
I am happy I migrated and hope you will keep it up.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Great site so far. Only been with them a short while and everything is straight forward and support has been fantastic. Great support prior to purchase / setup and answering questions I had before signup and great support again on my first chat with a few technical questions (things I didn't know & things i sort of broke). Highly recommend SiteGround

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The support has always been very good - i find the chat support to be quickly available, and usually very helpful and efficient. Today i needed some quick help and I got assistance that was above and beyond. I learned some new things, the support rep Radostin waited and walked me through it all. This makes Siteground the better choice from all the others i've worked with.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I was having a headache not being able to do the email SMTP settings for a software app I am using and I needed to configure the email settings from my cPanel account with SitegRound.
Rumen made it so easy is not even funny. I just sent him two screen shots of the problems I was having, he even allowed me to let him access into my software so he could do the settings for me inside a private software outside SiteGround. Rumen is an exceptional SiteGround Representative, very knowledgeable and very polite.
I am glad to have SiteGround as my hosting provider. No other hosting comapny has given me such great service before.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have had to contact support a few times as I am very new to hosting so to be honest most of the time have no idea what I m doing. They are incredibly helpful. The site is easy to understand to use even for someone like me who is new to it all. I believe it is definitely worth the money fot th esupport alone. The assistance team are always so kind, friendly and helpful. They help you learn whilst they are solving your problems.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

What I can say about SiteGround? Great host with even greater team of people which always put so many effort to help you out with any issue. They will never let you stay with a problem longer then couple of hours so you are sure your website is running all the time. I hosted my website on Hostgator before I transfer all services to Siteground because I was very disappointed of customer service they provided and by now It was the best move I made. Happy! Siteground never let me down. I would recommend SiteGround to everyone

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I was recommended to Site ground a few years ago after having a difficult time with my previous hosting company. I am so happy here! Anytime I have problems, questions or concerns, the SiteGround team is happy to help me, even if it means repeating themselves over and over sometimes and a good hour of talking me through what is happening! The customer service has been exceptional so far and I look forward to many more years with them!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Very helpful. I absolutely love your service. Client service is really awesome. Very helpful and responsive staff. Each and everyone! And I also appreciate the gentle coaching to get self-educated. Your team is amazing! It's so great to know I can rely on helpful, supportive, knowledgeable staff anytime of the day or night.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am a professional WordPress web developer and using Site Gounod service for my last 3 clients. Why I am writing review because I am greatly satisfied their service and commitments. They save my lot of unnecessary working time.

There user dashboard is very easier than ever for a businessman client .very easy to use cPanel, add domain sub-domain , to excess website file manager. one click web based apps install , and many more .

Most I have preferred and rate them 100% for website load time (speed optimization ) optimization. There customer support also nice with
*Professional support
*knowledgeable ,
*time consuming ,
*one stop solution.

Great . Their price plan also reasonable for different type of service requirements. I think Site Ground is best if you do not have more expectation which you can't control yourself.
I like to thanks Site Ground Team a lot for their support and commitments.
Thanks to all reader.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

As a new customer to Siteground, I am pretty happy with the hassle free migration of my site and the technical support provided. The time taken to resolve the issues is fairly less. 24/7 support system is good feature. So far my experience is very good, the experts are very helpful and courteous. I have been asking some real dumb questions all the time but they answered all my worries with smile. Thanks

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I had a billing issue, I noticed a renewal on a domain that I was plannning to change his plan.
The support answered me immediately, in a minute understood the problem and in a second gave me the solution.
Before ending the conversation the problem was fixed and I could continue with my work.
6 stars

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The Support has been outstanding. I'm on Day 4 since migrating my Wordpress website from GoDaddy. The online chat, phone and ticket support have helped me through numerous issues. The support was the most important thing to me since I am not technical. My website is running faster and more secure. I love Siteground!

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I chatted with a couple of folks yesterday while tryng to setup a secure ftp connecton from my desktop. I wanted to use WINSCP (just because I already had it on my desktop).

Your folks were very helpful pointing me to documentation but in the end, they help files did not answer the questions I had.

- You have configuration for WINSCP but it was incomplete. It did not clearly establish which account to use and how to tie this to the ssh key pair I generated.
- Your CPanel ftp accounts does not address secure ftp accounts at all (Why would you not push people to secure connections???).

In the end, I finally "dinked" around enough to find something that works. You need to update your documentation because taking bits from 3 or 4 help pages (often out of date) is not very helpful

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Do not use SiteGround if you value your money. They will always try to get into your pocket in any ways. I had a site and they kept forcing me to upgrade - I was having their top Cloud package and they couldn't even handle 100 concurrent users. Pathetic.
Then I try to get a backup of my sites in order to move to a new host, then they tell me to pay 80 EUR. Yeah right.

Don't use Siteground.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I so much appreciate that this chat service is available and I am always happy with the representatives I receive. This time I received Gabriela. She was very thorough. I had been confused with the domain registration process, because I am currently transferring one domain name, and in the future three more that will point to this domain. Gabriela patiently explained the process to me.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Siteground staff are always very professional and efficient with their service. I am the customer for few years and very happy one ! All queries are dealt quickly and in the way so I could understand without technical knowledge. I am running magento store with no issues at all. Thank you very much !

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I really appreciated the attention that I received when signing up and transferring a domain name. The customer support is extremely knowledgeable and helpful! So far I rank them outstanding. They really took the time to identify my needs and take care of me. I came away knowing exactly what was going on, not wondering if I had missed some part of the process. I know that they walked me through every step and made sure the transfer was complete. Thank you!

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

I like the SiteGround servers a lot. I have used a variety of hosting providers from BlueHost, and GodDaddy. Mt websites are the fastest on SiteGround servers than the competitors I have used. The only complaint I have is there is no WHM Cpanel transfer tool accessible on the cloud hosting plan unlike Bluehost's WHM. It would save a me a ton of time with that option available. Either way, I am transferring all my sites to SiteGround for the superior speed, stability, and excellent support!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

The best support: Responsive and knowledgable.

I wouldn't recommend anyone else. Why?

I always recommend that my colleagues and clients choose a product based not just on its features, but the quality and responsiveness of the support as this is what makes or breaks business relationships over time and it's where value is often lost. In the case of Siteground you've got class-leading features matched with the best support I know of, having been a customer of four leading hosting and domain providers in addition to Siteground.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Absolute first class customer support and care, no matter if you purchased a basic package or the most expensive one.
Uptime is a company guarantee and no problem for transaction speed, while your are building a streaming website.
I've tried other less expensive providers: now, if I decide to build a website, I have no doubt to make a choice.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Great! Service and lovely support! I've moved with them for a few months now, and I have no complaints but lots to be happy with.

They have great features such as staging or WP install or uninstall one click.

Their customer service (chat is what I mostly use) is always there, fast and ready to help... never had to wait for more than 4 nanoseconds (I might be exaggerating here) for a problem to be solved. And in a friendly manner!

I'm just in love with them! :)

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've had to contact SiteGround several times as I transfer from another host after being with them for ten years. The support from SiteGround has been fantastic! They fix the problem (usually my error) and are very kind in the process. SiteGround was the clear selection after researching available hosts. What was important to me? Wordpress, support, up time, tutorials, speed, and of course, price. There were many players but SiteGround seemed to cover all the bases. No regrets. I locked in on three years because of the great introductory offer. Their speed and all attributes mentioned above has blown my old host away. I'm a happy camper.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I had a problem with setting up my email. I sent a request for help and got an almost immediate response with the information I needed. Things are now working properly. I have been amazed with the SiteGround support ever since I started using it a few months ago. Thanks so much.

 
SiteGround logo

SiteGround

siteground.com Location: US Founded: 2004
Pros: 24/7 Customer Service , 99.9% Server Uptime , WordPress Experts
Cons: No Windows-based plans

What is SiteGround.com?

SiteGround is a Bulgarian web hosting company. It has been providing services since 2004. It has employees in 13 countries, and localized websites for customers in the US, Europe, Spain, the UK, and the rest of the world.

SiteGround prides itself on high quality services, and attention to detail in its support provision. It provides the full spectrum of hosts, from SSD-based shared hosting to managed WordPress, cloud, and dedicated servers.

Services and Specializations

SiteGround combines the latest technologies with a broad range of hosting plans. Even on cheaper shared hosting packages, SiteGround crams in features that other hosts sometimes skip over.

All packages come with managed WordPress options, including free site transfer, automatic updates, and WP-CLI for command line control. On its more advanced shared plans, customers get SuperCacher, Git integration, and the ability to create cloned staging sites. This puts SiteGround up there with some of the top competitors in the managed WordPress hosting market. It's very clear about its commitment to both WordPress and Joomla!, with specific hosting packages tailored to both.

On all shared hosting plans, customers benefit from free daily backups, and SSD storage for snappier page load times. It provides free SSL certificates from Let's Encrypt, and has free CloudFlare CDN integrated into its control panel. You won't get some of these features from rival hosts, particularly at the cheaper end of the scale.

Cloud hosting is a flexible form of VPS hosting, including full management, instant scaling, and a choice of 4 CDN datacenter locations. Its dedicated server packages are also fully managed, and include the same WordPress benefits as the shared hosting plans.

Infrastructure

SiteGround uses datacenters in Chicago, Amsterdam, London, and Singapore. This gives customers the option to choose their closest facility, improving load times for their websites. All plans include the option to choose a datacenter; just use the drop-down list on the checkout page and select the one closest to you.

This isn't the only way SiteGround puts speed at the center of its service; it also runs NGINX rather than Apache on shared and cloud plans, and offers SuperCacher on some packages. SuperCacher is a custom cacher built on NGINX reverse proxy, and SiteGround also deploys PHP 7 for further efficiency boosts.

Many of the network monitoring and technical tools used at SiteGround have been developed in-house by its team, including a custom take on Linux containers, a bespoke backup system, custom server monitoring tools, and security features developed in-house.

Support and Customer Service

You can pay for your hosting with most common credit or debit cards, including American Express, or from your SiteGround wallet. Contracts last for 1, 2, or 3 years before automatically renewing.

SiteGround offers support 24/7 every day of the year, and by phone using local phone numbers for many countries. Its operators are based at the company, and speak English. It has a ticketing system for written support inquiries, and the expected response time is published on its website.

The company uses load balancers for support requests, ensuring that enquiries are spread efficiently over available operators. It provides support on hosting issues, applications, and modules or plugins for your chosen CMS or platform. This is unusual, because support for scripts and applications is a step beyond the assistance that most hosts provide.

Within the first 30 days of your contract with SiteGround, you can apply for a full refund if you wish to cancel. This guarantee applies to all products except paid support, domain names, cloud hosting, and third party services. For a full list of terms, see SiteGround's legal disclaimer.

Uptime Guarantee

SiteGround's uptime guarantee on all hosting is 99.9%, which would allow approximately 44 minutes of downtime over one calendar month. However, uptime is measured over the course of a year.

Here's the good news: credits for excessive downtime are automatic. You won't need to apply for a credit if uptime falls below the published figure. A credit for one month's hosting for every 1% of downtime will be automatically posted to your SiteGround wallet. Credits cannot exceed your current contract term, or 12 months, whichever is shortest.

Summary

SiteGround has clearly thought about its services in great detail, and goes the extra mile to provide services that other hosts skip. It ticks all of the boxes for WordPress and Joomla! hosting, and its backups and speed boost services are well designed. SiteGround doesn't offer monthly contracts, so be sure to check out the service within the money-back guarantee period to make sure it meets your requirements.

Last updated: 2017-06-24

SiteGround Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
StartUp WordPress PHP Firewall Protection PostgreSQL CentOS Python 10GB Unlimited $3.95/month
Usual price:
GrowBig WordPress PHP Firewall Protection PostgreSQL CentOS Python 20GB Unlimited $7.95/month
Usual price:
GoGeek WordPress PHP Firewall Protection PostgreSQL CentOS Python 30GB Unlimited $14.95/month
Usual price:
Entry Cloud WordPress PHP Firewall Protection Java PostgreSQL WHM 20GB 5TB $60.00/month
Usual price:
Business Cloud WordPress PHP Firewall Protection Java PostgreSQL WHM 40GB 5TB $80.00/month
Usual price:
Business Cloud Plus WordPress PHP Firewall Protection Java PostgreSQL WHM 60GB 5TB $100.00/month
Usual price:
Enterprise Cloud WordPress PHP Firewall Protection Java PostgreSQL WHM 80GB 5TB $140.00/month
Usual price:
Reseller Hosting WordPress PHP Firewall Protection PostgreSQL Python Linux 10GB $42.00/month
Usual price:
Entry Server Dedicated Hosting WordPress PHP Dedicated Server Firewall Protection Java PostgreSQL 500GB 5TB $229.00/month
Usual price:
Power Server Dedicated Hosting WordPress PHP Dedicated Server Firewall Protection Java PostgreSQL 1TB 5TB $329.00/month
Usual price:
Enterprise Server Dedicated Hosting WordPress PHP Dedicated Server Firewall Protection Java PostgreSQL 2GB 5TB $429.00/month
Usual price:

SiteGround Frequently Asked Questions

  • What is SiteGround com?

    SiteGround.com is a web hosting company that offers a range of hosting services, including shared, cloud, and dedicated hosting. The company is located in Sofia, Bulgaria. It has datacenters in Chicago, London, and Amsterdam.

  • Can I choose a datacenter location?

    Yes. SiteGround uses datacenters in Chicago, London, Amsterdam and Singapore. If you sign up for a dedicated hosting plan, you can choose the continent that your server is located in.

  • Is there a money-back guarantee?

    Yes. There is a 30-day money-back guarantee. You can cancel your service within the first 30 days and receive a full refund. The money-back guarantee does not cover cloud or dedicated hosting, and there are some restrictions on reseller plans. You must raise your request through the User Area to claim your refund.

  • What payment methods does SiteGround accept?

    SiteGround accepts payment by VISA and MasterCard. Payments must be made for one, two or three years' service. However, if you want to trial its service, you can also pay for one month before committing to a longer contract.

  • Will SiteGround back up my website?

    SiteGround stores 30 backup copies of your website at any time. Crucially, these backups are user-accessible, so you can restore them yourself from cPanel. Many hosts don't allow you to access their backups, so this is a good feature to have. You can also create manual backups through cPanel at any time.

  • Does SiteGround offer free site migration?

    Yes, SiteGround will migrate one existing website free of charge, without downtime. This includes WordPress websites. If you need more help, SiteGround provides 24/7 support to get you up and running quickly. If you need help moving your domain to SiteGround, it has step-by-step tutorials in its help center.

  • Does it offer one-click installers?

    SiteGround has a WordPress and Joomla! auto-installer, so you can get your site up and running within a few minutes. It also has an automatic updater tool, a caching feature (Premium plans only), and the ability to create staging instances. The host offers multiple tutorials, as well as free themes for both platforms. All of these resources are available via its website.

    You can also access more than 230 one-click installer scripts via Softaculous. Note that Fantastico has been discontinued by SiteGround. If you don't want to create a Joomla! or WordPress site, you can use the SiteGround website builder to build a site using templates. 

  • How does SiteGround secure web hosting accounts?

    SiteGround isolates shared hosting accounts from each other, which prevents malware from spreading from one shared hosting customer to the next. The company has also rolled out more than 800 custom firewall rules to prevent malicious hacks.

    You should still take measures to keep your website safe from hacking, including using a strong password for your account, and taking advantage of its automatic updates for WordPress and Joomla!.

  • Is Windows hosting available?

    SiteGround offers Linux hosting only. It does not offer Windows hosting. 

  • What's SiteGround's uptime guarantee?

    SiteGround guarantees 99.9% uptime, averaged over a 12 month period. If it fails to provide that, it will provide an account credit. The amount of downtime will determine the value of the credit you receive. SiteGround does this proactively, so you don't need to monitor uptime yourself. It provides an uptime calculation in its User Area for each customer.

  • What control panel does SiteGround offer?

    All plans come with cPanel. There are no extra fees for cPanel on any plan. Reseller, dedicated, and cloud hosting plans also come with WHM.

  • Does SiteGround offer VPS hosting?

    SiteGround provides cloud hosting instead of VPS hosting. Cloud hosting offers very similar specifications to VPS hosting, with the ability to scale up your plan on demand. All cloud hosting packages are fully managed.

  • Is there a reseller hosting plan?

    Yes, SiteGround has a reseller hosting plan with a scalable volume discount, so you receive a better price as your requirements increase. Resellers also benefit from a discount price on domain name registrations.

  • Does SiteGround offer management with dedicated hosting plans?

    Yes. Management is included as standard on all dedicated hosting plans.

  • What programming languages does SiteGround support?

    SiteGround supports many scripting languages, including Perl, Ruby on Rails, and multiple versions of PHP, including PHP 7. It also supports Python, but you'll need to run Python scripts inside the cgi-bin folder. 

  • Can SiteGround provide specialised Magento support?

    Yes. SiteGround has a hosting plan optimized for Magento Community Edition. The plan includes shared hosting with CloudFlare and Railgun, free Magento install (via support or Softaculous), free site transfer from another host, and specialized Magento support. SiteGround provides free Magento tutorials on its website.

  • Which version of Linux will I get on my dedicated server?

    SiteGround uses Apache/Nginx and CentOS on its dedicated servers.

  • Do SiteGround plans come with a CDN?

    Yes. All SiteGround plans include CloudFlare.

  • Does SiteGround offer unlimited storage and bandwidth for shared hosting customers?

    No. SiteGround does not include unlimited storage and bandwidth with its shared hosting accounts. The limits it has set are adequate for the vast majority of use cases. If you hit the limit on your chosen plan, you will be asked to upgrade to the next tier.

SiteGround Features

All Features

  • 24/7 Support
  • 4images
  • AbanteCart
  • Access Logs
  • Ajax
  • anyInventory
  • Apache
  • ATutor
  • b2evolution
  • bbPress
  • Beehive
  • BIGACE
  • BSDs
  • BuddyPress
  • CakePHP
  • Catch-all email
  • CDN
  • Cerberus
  • CGI Access
  • CGI Calendar
  • cgiemail
  • CiviCRM
  • CloudFlare
  • CodeIgniter
  • Concrete5
  • Coppermine
  • Coranto
  • Cotonti
  • Credit Card
  • CubeCart
  • cURL
  • Custom Error Pages
  • DocFaq
  • Dokeos
  • DokuWiki
  • Dolibarr
  • Dolphin
  • dotProject
  • Dreamweaver
  • Drupal
  • Drush
  • e107
  • EGroupware
  • Elgg
  • Email Forwarding
  • Exif Support
  • ExpressionEngine
  • Fantastico
  • File Manager
  • Firewall Protection
  • FormBuilder
  • FormMail
  • Free Shopping Cart
  • Gallery
  • GD Support
  • GTChat
  • Help Center Live
  • Hotlink Protection
  • Image
  • ImageMagick
  • IMAP Support
  • Instant Activation
  • Invision Board
  • ionCube Loader
  • Joomla
  • KompoZer
  • LifeType
  • LimeSurvey
  • Live Chat Support
  • Mac
  • Magento
  • Mailman
  • Mambo
  • Mantis
  • MariaDB
  • markItUp!
  • MaxCDN
  • MediaWiki
  • memcached
  • MemHT
  • Mercurial
  • Moodle
  • MyBB
  • node.js
  • Nucleus
  • Open-Realty
  • OpenX
  • OrangeHRM
  • osCommerce
  • osTicket
  • Oxwall
  • paFileDB
  • Phar
  • Phone Support
  • Phorum
  • PHP 5
  • PHP 7
  • PHP Groupware
  • Php Pro Bid
  • PHP-Nuke
  • phpAdsNew
  • phpBB
  • phpCOIN
  • phpCollab
  • phpESP
  • phpFormGenerator
  • phpFreeChat
  • phpLD
  • phpList
  • phpMyAdmin
  • phpMyChat
  • phpMyCounter
  • phpMyFAQ
  • phpMyVisites
  • phpPgAdmin
  • PHProjekt
  • PhpWiki
  • Pligg
  • PmWiki
  • PrestaShop
  • Private SSL
  • PunBB
  • Quick.Cms
  • Railgun
  • RapidWeaver
  • sandvox
  • Shared Hosting
  • ShopSite
  • Simple Machines
  • SkaDate
  • SMTP
  • Snapshot Backups
  • SocialEngine
  • Softaculous
  • SourceGuardian
  • Spam Filter
  • SpamAssassin
  • SSD
  • SSH Access
  • Student
  • SugarCRM
  • Support Forum
  • SVN
  • Symfony
  • Tiki Wiki
  • TinyWebGallery
  • TomatoCart
  • Transfer Support
  • TurboGears
  • TYPO3
  • Unix
  • Vanilla Forums
  • vBulletin
  • Video
  • ViPER
  • VirtueMart
  • vtiger
  • WAP/WML
  • WebCalendar
  • Webmail
  • website-x5
  • Windows Media
  • XML Parser
  • XOOPS
  • Xpoze
  • XRMS
  • YaBB
  • Yii
  • Zen Cart
  • Zend Optimizer
  • Zenphoto
  • Zikula
  • Zurmo

How does SiteGround compare to their competitors?

Overall ★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★
Visit SiteGround
Overall★★★
Overall★★★★
Overall★★★★
Overall★★★★
Overall★★★★

Price Comparison

SiteGround$3.95
BlueHost$2.75
iPage$1.99
InMotion Hosting$2.95
A2 Hosting$3.92
HostPapa$3.95

WhoIsHostingThis Recommends

Want a Free Domain Name?

Already a SiteGround customer? Write an honest & helpful review & earn a free domain from Domain.com if we publish it. Learn more...

Take a deep breath and think about exactly what you want to say about SiteGround.
Please be specific: we're only interested in hearing that SiteGround rocks/sucks if you can explain why.

Next step

Claim Your Free Domain

If we publish your review, you will earn a free domain from Domain.com.

(We hate spam - see our privacy policy)
Terms & Conditions