Add Your Review for SiteGround

SiteGround screenshot

SiteGround

1,290 Reviews
Last reviewed Sep 21, 2017Add your review

Get up to 60% off today exclusively with WhoIsHostingThis

Key Features

  • Free transfer support
  • 99.9% uptime guarantee
  • Recommended by WordPress
  • 24/7 tech support
  • 30-day money-back guarantee
  • Free daily backup

Great Reasons to Choose SiteGround

  • Over 250,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate SiteGround as 4.8 out of 5 – Outstanding.

Most Helpful Customer Reviews

5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have used Siteground for years, both as a previous agency owner, and now as a consultant. I am absolutely confident that if I get stuck with an installation that live chat tech support will get me up and running. They have honestly never failed to solve a problem. Always willing, polite and incredibly helpful I find the support staff a delight to deal with.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have a vast background in web hosting the last 12 years (on a web development scale and have worked for 3 hosting companies), and currently have hosting accounts with around 8~ companies.

So far, I've been most impressed with Siteground. It amazes me how quickly my Chat was answered (within seconds), and how well spoken the individual was (English), and how real he was (we joked a little back & forth), and the answers to my technical questions were given immediately (he didn't need to put me on hold and research it, he just knew).

Looking forward to moving all my business to SiteGround.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Siteground rocks. We migrated over about six months ago and the uptime has been flawless. We run a paid membership site and have over 700 members accessing our content on a daily basis which requires a lot of resources. We haven't had any issues since our migration, which is fantastic. The support staff is always very helpful and their technical team is too. Highly recommend it for WordPress users.

 

User Reviews - Total: 1290

5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Yet another example of why I keep telling people to switch over from their hosting companies to SiteGround - their customer service is stellar. I often forget how to do certain things, and have to be reminded. I am sure that they spend their days repeating and repeating the same things to people like me. And yet they are always cheerful, clear, and helpful. Oftentimes they will volunteer to do something for me when I am being a little thick in the head and ask for more detail.

I have done work on websites at literally dozens of different hosting companies round the world. Most companies were ok. Nothing really bad, nothing great. Some companies were terrible and cost me time and aggravation. People would ask for my recommendations for hosting plans, and I would always hedge. Nobody stood out. Not until I opened an account at SiteGround. And boy, the differences were huge and fantastic. And now I am telling everyone I do work for to use SiteGround.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Very happy with the support. Everyone is friendly and helpful. Not happy that there is better pricing for new accounts compared to loyal customers. I left my cable company for that reason.

The only problem I've had is that when my site was transferred to a different type of hosting, some of the functionality of the site was messed up.

 
4.5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I think the support of siteground is the best. I can chat within a couple of minutes and a ticket is replied within 30 min. They always solved issues, even if the issue was because of something i did myself. I can recommend them to everyone. I use siteground for my own domains but also for a lot of clients, we never had major issues.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Wow, I am a first time blogger and had no idea where to start in terms of purchasing a domain name. SiteGround has been incredibly helpful from the very beginning. They offer top notch support to my domain names, ensure security and have been available and helpful each time I have a "problem" on my end. SiteGround has step by step help to launch your blog. The chat support is great and available 24/7. Wow, what amazing value and support. Thank you!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

From begining to end. From sales to up and running the technical and sales department have responded beautifully. I am impressed. coming from wildwestdomains (domainspricedright, reseller) Online chat a big plus, questions answered without waiting for an email. Telephone assistance exceptional. As a new customer, customer services is very important and so far, I have not be disappointed or let down. Answers on point, accurate and each interaction makes me feel it is worth the money and time.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Stefan was able to immediately locate the issue with my SSL and installed the certificate and had my site back up and running in less than 5 minutes! Color me impressed! I've had good support before but this was wonderful! Thank you for your excellent customer service, you have a lifetime customer!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I recommend Siteground to my friends and collegues for a long time; their service and support is more than excellent! Their 24/7 support and the people working on, are very skilled. You will notice when you have trouble in the weekend :).
Keep also in mind that the work on a predictive way so you wil be informed before you get in trouble.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

SiteGround and its team really rocks! They are so customer friendly and their products are perfect for my business. I used other hosting services before but none has been as good as SiteGround! Whenever I needed help, the SiteGround team provided it in a very quick and effective matter. So I appreciate SiteGround a lot! Thanks and keep up your great work!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

As an entrepreneur with multiple businesses, SiteGround has been an amazing provider of a one-stop shop offering services for all of my online business needs. I am moreso of a business savvy individual (over my knowledge in web development) so I was very happy that I had a seamless customer experience getting two of my websites up and running. As well, I am very satisfied with the level of support that I have access to whenever I come across a hurdle configuring my websites; always easy to access a knowledgeable support agent 24/7 via phone or live chat. Thank you SiteGround for giving me the confidence to successfully run my businesses from both an online and offline standpoint!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Typically I handle my site on my own. I do updates, etc. without interaction with SiteGround. However, I was doing a Wordpress update when one of my plugins crashed my site. I couldn't get to the admin panel, my homepage wasn't loading, nothing was happening. I quickly jumped on chat and asked for help. Within 3 minutes (literally, according to the chat timer) the technician had fixed my site and got it back up and running. That is amazing support.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have used SiteGround for sometime now and I really cannot complain. What I love about it is that it is very straightforward to use but mostly that I can jump on Live Chat anytime I have an issue I cannot get my head round to fix. And I know that someone will help me and fix it for me. I am no expert when it comes to technical glitches and I know I can count on the tech team to help me out when I am in trouble. Support is quick and so far I was always lucky to deal with professional people that treated me in a very polite way and always managed to fix problems with a smile. I would honestely recommend SiteGround to anybody. Great service and expert tech support.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Amazing how kind and patient your staff is! thanks a lot for this! I had problems with getting my email installed and it took quite some time for the support staff to make sure that all of the suggested options (or at least the right option) was working. Siteground's staff takes time to get things done in an amazing accurate and patient way. Thanks!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

The Siteground support is prompt and exceptional. I have a pretty complicated series of web sites, emails, and subdomains. The people at Siteground consistently answer my questions quickly and comprehensively. If I ever have more complex problems that cannot be solved immediately, my ticket is forwarded to more experienced techs and the problem is inevitably solved.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Ivelin was great in helping me to choose the right package for my business. All answers have been quite fast, professional and very knowledgeable, and I'm hopping tech support will be likewise. The offer is very good, so I'm confident in moving my websites to SiteGround. So far so good.

 
4 stars
Support
5 stars
Features
3 stars
Uptime
5 stars
Value
3 stars

Was this review helpful? Yes | No

On pre sales inquiry I was answered immediately and the answer was easy to follow. I found my way to this site from many possitive discussions on Reddit and was pleased and surprised when I visited the site. I liked the landing page and visited the Abot Us page to see the faces of the good folk who will be helping me out. Very friendly.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

SiteGround is amazing! I spent years with Godaddy hosting, and had all sorts of different issues. When I needed to contact customer support, I would immediately become stressed, knowing it would be a long, drawn out process. If I need Siteground support, I actually look forward to it. They are quick, and go the extra mile. Seriously, Siteground should teach other companies how customer support should work! You will not be sorry if you switch to Siteground.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am very much satisfied with your technical support on a subject Content Delivery Network. I was having trouble with adding CDN in one of my sub-domain from last week. I have contacted them through their support and I would love to say that they are too helpful. Now, my website is working well.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I recommend to All Site Ground, the support Guys, are quick, prepared and resolute !! Always great experience !!!
I did not think it was possible to have such an efficient service. I do not have great web experience but with them I managed to do what I thought was impossible for me. Thanks to Site Ground, spending a little can have many sites and a great service!!!!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Siteground technical support is ALWAYS pleasant, helpful, and easy to work with. I have many sites with them and could not be happier with the support they offer. This support includes the patience to work with someone who is not overly technical, they understand this and help without criticism. Thanks for all your support.

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

My experience so far with SiteGround has been completely positive. With other hosting sites I felt like I was sort of out there on my own, but the staff at SiteGround have made me feel like they're with me every step of the way with my new site. Plus the tools and services are top notch and really work. I really am glad I made the choice to switch to SiteGround for hosting.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Great live chat support. I feel that there is a real person helping me and very different experience I encountered in other hosting companies whereby i got to submit emails and wait for them to reply in the next 24/h as we live in different hemisphere of the world. So to get immediate support in live chat is definitely a "WOW" to me. THanks.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Fast, patient and knowledgeable support. They help you get everything up running quickly, and efficiently. They're experts at Wordpress and know its ins and outs very well. I connected with multiple support staff and each one was able to help out quickly and without asking irrelevant questions. I'm very glad my sites run on SiteGround. Can't ask for better service!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Siteground has unbelievable support on line, phone and chat
great company and everyone speaks English!
They have helped me with increasing my website's speed, setting up a second site and shortly hopefully help me figure out why my adpanel does not connect on ergositdesk.com.
Fantastic!
Vern Rogers www.virtuallyvern.com www.ergositdesk.com

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Siteground.com is always there to help whenever you need them, their support team is the best I've ever dealt with and they are all so kind. Definitely one of the greatest companies out there, and the choice that should without a doubt be made when choosing your web host.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

SiteGround is my go-to host for all of my websites. From top-notch web servers to impeccable customer/tech support, they are the best web host I've ever used. Oh yeah, their affiliate program is awesome as well! I will remain a loyal customer and recommend them to anyone I know who needs a web hosting provider.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Siteground Roooooooocks.... i love the support ... fast and accurate in solving my problem. One time i am confused in a lot of things and they clarified it very well. I guess all my domains are in great hands thanks to the this one here, yeah.. . Picking siteground was never in vain. Ihave 2 accounts now and I HAVE seen that there is no hard problem, in a BETTER SUPPPORT. thanks siteground specially the supports who caters my problems
#ausome..

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Siteground's servers are reported to be performing very very well, that was reason no1 to start with them, together which the great pricing. But what really makes them stand out, now we have travelled along is the 24/7 support they offer, and the excellent quality of it. Fixing issues in an instant, and nicely reporting what they've done to fix an issue. It has been a long time since I was this excited about the service level of an IT-Service supplier.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I received great help from Ivan with my email issues. We switched over to SiteGround a year ago and have had a great experience with excellent technical support whenever needed. Transferring our website over to SiteGround required a lot of hand holding by the support staff, but everything went very smoothly.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

SiteGround is a savior for a noob like me who wanted to host his website but had no idea how to do it. Siteground support is the best customer support I have ever received. They were so humble and were helping me on every stage to setup the website procedure. Apart from the support, the pricing scheme given by SiteGround is unmatchable to any other service provider. SiteGround is the most affordable one and is giving the most at the best possible price. They truly follow the notion of "FOR THE CUSTOMERS." Well getting digital is everybody's dream these days but to be assured that you are digitally available all the time and in the most secured way then SiteGround is the only solution. I recommend everyone to get online with SiteGround as it is so easy, user friendly and affordable that you cannot get on any other platform.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've never received so much support from a service provider, any service provider, with that price range. I can feel that I am very well taken care of. This the second time in 2 weeks that I break my website as a newbie website builder, and each time, you patch it up professionally within 15 minutes!!

Amazing.

If I upgrade my plan, your professional, sincere and in-time service is definitely a big factor.

Thank you Ivan Tanev, I am a happy customer.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Like everyone else in IM space I was following some 'said' gurus and made some hosting accounts with some services which made me 'blue' or tried to eat my profits like a 'gator'. Needless to say, by this time I had learnt a lot with self-learning and started exploring all 'reviews' with mixed feelings. At that point I found SiteGround with their discounted offer and after going through tons of reviews, bought the deal. It was the BEST decision and I continue to extend my hosting. What I especially love is the support team who is very concerned to fix all the issues that you have. I like that everyone is cross-trained to handle multiple types of issues and in worst case scenario they are always ready to open support tickets to engage L3 teams. You may have queries for billing and technical and the same person may help you with both. LOVE SITEGROUND FOR KEEPING CROSS-TRAINED WORKFORCE and keep support the best!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

If anyone will ever ask me about what makes SiteGround stand apart among other hosting companies, the answer can easily be their excellent customer service. I'm impressed by their customer support.

I have got 2 accounts with Site ground hosting. I have got websites which receive huge traffic, so it needs a good uptime and a robust hosting which can handle huge realtime. They have got a lot of tools in addition with the hosting for speeding things up, and EU based servers (in London and Amsterdam) are one of the best add-ons.
I bought cloud hosting and what I liked about their cloud plans was that you can choose where you want to locate your data center and I got a lot of options like United States, Europe, and Asia Pacific. Daily backups and advanced server monitoring are totally user-friendly and the most impressionable thing was the Joomla and WP Optimizations they gave.

When it comes to Loading time, it was relatively fast and stable, the integration of cPanel and account portal worked beautifully and the customer support was really patient and helpful.
Overall, if you are looking for a reliable hosting and great uptime. No second thoughts, go with Siteground.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

5 stars on everything, except I keep getting disconnected.

Thanks to the team that just helped me. They are awesome!

I was having difficulty by not being able to remove files with errors from the SG server. Three or was it four team members helped me solve the problem by sending me clear and easy directions. I especially appreciate emails, as I am very hard of hearing and telephones are a real problem. Thanks again to those who helped me.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Starting my first online anything was nerve racking. So many choices,fine print andcupsells it was hard determining what was the right fit.SiteGround was recommended by several YouTube personalities I follow. Bbb reviews were awesome.I went for it! Purchased my hosting service through Siteground. Best decision in the online journey. Highly recommended

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I was having trouble with the daily quota and I have no knowledge of coding. The representative was extremely patient and explained all the steps in a way I could understand them. I am extremely happy with the customer service, whenever I need them they are always ready to help me.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've contacted SiteGround a few times with different questions and every single time they are AWESOME!!!!! I love the service you provide, but most importantly, the customer service is hands down THE BEST. In addition, the plans they offer are worth the value, and they blow all other competitors out of the water. If you're looking for a hosting service, SiteGround is unequivocally the best around. I will continue to use Siteground for all of my hosting needs. Thank you!!!! :)

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I always read that SiteGround says that they have great support and they always bragged about themselves. But now after i actually tried their hosting and their support, i can definitely confirm that everything is true. Always available 24/7 and ready to solve your problem within minutes. I highly recommend SiteGround!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Really the best support ever had, fast and really professional, never had any problem with the siteground staff.
I think youare one of the best hosting provider on the net actually.
I really appreciate the job you are doing. Many thanks for the help in this 2 years of collaboration.
Continue this way.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am using Siteground since a while now, And my experience with them is exceptional. Their live chat is Flawless. The site always remains UP and if in any case it goes down their Support will definately help you! I would recommend all the folks out there to host your site on SITE GROUND!

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

site ground is excellent for WordPress sites their customer support is really nice and they guarantee 100% uptime. My site went from 30 seconds to 3 seconds after I choose them as my hosting provider, they also helped me to migrate my site to them for free they are best hosting provider I have ever used

 
3.5 stars
Support
5 stars
Features
2 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

Customer Support is awesome. Great but whole navigation and frontal looks needs to changed. It should be more user friendly, aesthetic and DoItYourself Menu because colorful and easy to navigate with less text always attract customers. There shouldn't be more lengthy FAQs and texts.Though hats off for your timely and prompt customer support and action.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been using Siteground for a very long time now; I'm not really sure how long I've used it...it seems like at least 10 years. I'm a casual user; my websites are for personal purposes -- but I find great value in the services and options available at an affordable price (especially since none of my sites receive particularly heavy traffic. The tech support is phenomenal -- every problem I've ever had has been solved in less than 10 minutes through chat -- I have never been disappointed. I used to manage a webhosting service in the early 2000s, and I only wish that we had even an inkling of the support available that Siteground offers. Totally professional; timely, courteous, and competent.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am new to the website building arena, but have been involved in helping developers design their webtools, so it was time I tried to do some basic websites myself. The team at Siteground are FANTASTIC! I have used the chat support where the team have been patient and supportive. The help guides are easy to understand and site easy to navigate. The ability to use wordpress is an added bonus. Thank you Siteground, I am and will be a promoter for your services!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I was very upset, because my website lost the backgroudpictures and all widgets. He helped me, step by step, so even I could follow him, he used pictures to explain it to me, and he was very patient. That was what I needed. The support was excellent. In 15 minutes my site was okay again.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

The service was quick and accurate in getting my website up and running smooth. They always are open and can help at any time of day. I was trying to activate my site with a new domain and the tech keep the process painless and we finished quickly . Thank You again siteground.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I can't say enough great things about SiteGround! The support is top notch: fast, easy, friendly and so helpful. Every time I've had a question, it has been resolved via chat immediately. I have 3 websites that I host with them and I've never had a downtime issue. Highly recommend this wonderful company!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

It was so easy to set up a site ground account! The web builder tools are dummy proof and even without any experience I managed to quickly create a professional looking website. Another excellent SiteGround feature is the quick, friendly and helpful support service. Would highly recommend SiteGround to friends. and I am considering adding a mother domain name for a 2nd business to my existing account. My business has really taken off since I have had a web presence through SiteGround and I haven't looked back!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

This is my very first impression about SiteGround services, just started my story with them moments ago, signed GrowBig plan to host a WordPress Blog, and I need to say that Alexander from the customer support was very helpful, nice and patient on helping me with all my doubts. It was the best first impression ever! Thank you SiteGround!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

The last two days I've had occasion to contact Siteground support and as it always has been, they were truly wonderful. I really appreciate how kind the support team is. I am older and not extremely tech savvy and they never make me feel stupid or like I am a bother. They always handle my issue and usually very quickly and they always answer every question I have. It is so comfortable dealing with the support team that I never hesitate to contact them. Thank you so much. An amazing service and available 24/7, which is perfect for me. I am a night person and always contact them in the early am. They are very knowledgeable and make me feel they can handle whatever it is.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I'm a complete newbie when it comes to this and you guys have been AMAZING. Seriously the best chat experience I've ever encountered. I've contacted you 4 or 5 times now, and you've been helpful, friendly and informative. Everyone has gone above and beyond to make sure I understand what's happening. I cannot recommend it highly enough!

 
SiteGround logo

SiteGround

siteground.com
Location:US
Founded:2004
Phone:1-800-828-9231
Address:901 N. Pitt St, Suite 325 Alexandria, 22314 VA
Pros: 24/7 Customer Service , 99.9% Server Uptime , WordPress Experts
Cons: No Windows-based plans

SiteGround Introduction

SiteGround is a Bulgarian web hosting company that has been providing services since 2004. It has employees in 13 countries, and localized websites for customers in the US, UK, Europe, Spain, and the rest of the world.

SiteGround prides itself on high quality services, and attention to detail in its support provision. It provides the full spectrum of hosts, from SSD-based shared hosting to managed WordPress, cloud, and dedicated servers.

Services and Specializations

SiteGround combines the latest technologies with a broad range of hosting plans. Even on cheaper shared hosting packages, SiteGround crams in features that other hosts sometimes skip over. A good example of this is how SiteGround offered PHP 7 support within a month of its release.

All packages come with managed WordPress options, including free site transfer, automatic updates, and WP-CLI for command line control for "updating your WordPress, installing themes and plugins, setting up multiple sites, etc." On its more advanced shared plans, customers get SuperCacher, Git integration, and the ability to create cloned staging sites. This puts SiteGround up there with some of the top competitors in the managed WordPress hosting market. It's very clear about its commitment to both WordPress and Joomla! — with specific hosting packages tailored to both.

On all shared hosting plans, customers benefit from free daily backups, and SSD storage for snappier page load times. It provides free SSL certificates, and has free CloudFlare CDN integrated into its control panel. You won't get some of these features from rival hosts, particularly at the cheaper end of the scale.

Cloud hosting is a flexible form of hosting, including full management, instant scaling, and a choice of 5 datacenter locations along with a content delivery network (CDN). Its dedicated server packages are also fully managed, and include the same WordPress benefits as the shared hosting plans (eg, autoupdates).

Infrastructure

SiteGround uses datacenters in Chicago, Amsterdam, London, Milan, and Singapore. This gives customers the option to choose their closest facility, improving load times for their websites. All plans include the option to choose a datacenter; just use the drop-down list on the checkout page and select the one closest to you.

This isn't the only way SiteGround puts speed at the center of its service; it also runs NGINX rather than Apache on shared and cloud plans, and offers SuperCacher on some packages. SuperCacher is a custom cache system built on NGINX reverse proxy, and SiteGround also deploys PHP 7 for further efficiency boosts.

Many of the network monitoring and technical tools used at SiteGround have been developed in-house by its team, including a custom take on Linux containers, a backup system, custom server monitoring tools, and security features.

Support and Customer Service

You can pay for your hosting with the most common credit or debit cards: VISA, MasterCard, American Express and Discove. You can also use your SiteGround wallet. Contracts last for 1, 2, or 3 years before automatically renewing.

SiteGround offers support 24/7, every day of the year via ticket, live cat, and phone. It offers local phone numbers for many countries — including an 800 number for the US. Its operators are based at the SiteGround, and speak English.

The company uses load balancers for support requests, ensuring that inquiries are spread efficiently over available operators. It provides support on hosting issues, applications, and modules or plugins for your chosen CMS or platform. This is unusual, because support for scripts and applications is a step beyond the assistance that most hosts provide.

Within the first 30 days of your contract with SiteGround, you can apply for a full refund if you wish to cancel. This guarantee applies to all products except paid support, domain names, cloud and dedicated hosting, and third party services. For a full list of terms, see SiteGround's legal disclaimer.

Uptime Guarantee

SiteGround's uptime guarantee on all hosting is 99.9%, which would allow approximately 44 minutes of downtime over one calendar month. However, uptime is measured over the course of a year. SiteGround publishes its uptime and it is generally well above 99.99%. So you are unlikely to see a refund; instead, you will find extremely reliable servers.

Unlike most hosting companies, credits for excessive downtime are automatic. You won't need to apply for a credit if uptime falls below the published figure. A credit for one month's hosting for every 1% of downtime will automatically be posted to your SiteGround wallet. Credits cannot exceed your current contract term, or 12 months, whichever is shortest.

Summary

SiteGround has clearly thought about its services in great detail, and goes the extra mile to provide services that other hosts skip. It ticks all of the boxes for WordPress and Joomla! hosting, and its backups and speed boost services are well designed. SiteGround doesn't offer monthly contracts, so be sure to check out the service within the money-back guarantee period to make sure it meets your requirements.

Last updated: 2017-09-05

Top SiteGround Plans

StartUp GrowBig GoGeek
Disk Space 10GB 20GB 30GB
Bandwidth Unlimited Unlimited Unlimited
Price $3.95/mo $7.95/mo $14.95/mo

SiteGround Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
StartUp WordPress PHP Firewall Protection PostgreSQL CentOS Python 10GB Unlimited $3.95/month
Usual price:
GrowBig WordPress PHP Firewall Protection PostgreSQL CentOS Python 20GB Unlimited $7.95/month
Usual price:
GoGeek WordPress PHP Firewall Protection PostgreSQL CentOS Python 30GB Unlimited $14.95/month
Usual price:
Entry Cloud WordPress PHP Firewall Protection Java PostgreSQL WHM 20GB 5TB $60.00/month
Usual price:
Business Cloud WordPress PHP Firewall Protection Java PostgreSQL WHM 40GB 5TB $80.00/month
Usual price:
Business Cloud Plus WordPress PHP Firewall Protection Java PostgreSQL WHM 60GB 5TB $100.00/month
Usual price:
Enterprise Cloud WordPress PHP Firewall Protection Java PostgreSQL WHM 80GB 5TB $140.00/month
Usual price:
Reseller Hosting WordPress PHP Firewall Protection PostgreSQL Python Linux 10GB $42.00/month
Usual price:
Entry Server Dedicated Hosting WordPress PHP Dedicated Server Firewall Protection Java PostgreSQL 500GB 5TB $229.00/month
Usual price:
Power Server Dedicated Hosting WordPress PHP Dedicated Server Firewall Protection Java PostgreSQL 1TB 5TB $329.00/month
Usual price:
Enterprise Server Dedicated Hosting WordPress PHP Dedicated Server Firewall Protection Java PostgreSQL 2GB 5TB $429.00/month
Usual price:

SiteGround Frequently Asked Questions

  • What is SiteGround com?

    SiteGround.com is a web hosting company that offers a range of hosting services, including shared, cloud, and dedicated hosting. The company is located in Sofia, Bulgaria. It has datacenters in Chicago, London, and Amsterdam.

  • Can I choose a datacenter location?

    Yes. SiteGround uses datacenters in Chicago, London, Amsterdam and Singapore. If you sign up for a dedicated hosting plan, you can choose the continent that your server is located in.

  • Is there a money-back guarantee?

    Yes. There is a 30-day money-back guarantee. You can cancel your service within the first 30 days and receive a full refund. The money-back guarantee does not cover cloud or dedicated hosting, and there are some restrictions on reseller plans. You must raise your request through the User Area to claim your refund.

  • What payment methods does SiteGround accept?

    SiteGround accepts payment by VISA and MasterCard. Payments must be made for one, two or three years' service. However, if you want to trial its service, you can also pay for one month before committing to a longer contract.

  • Will SiteGround back up my website?

    SiteGround stores 30 backup copies of your website at any time. Crucially, these backups are user-accessible, so you can restore them yourself from cPanel. Many hosts don't allow you to access their backups, so this is a good feature to have. You can also create manual backups through cPanel at any time.

  • Does SiteGround offer free site migration?

    Yes, SiteGround will migrate one existing website free of charge, without downtime. This includes WordPress websites. If you need more help, SiteGround provides 24/7 support to get you up and running quickly. If you need help moving your domain to SiteGround, it has step-by-step tutorials in its help center.

  • Does it offer one-click installers?

    SiteGround has a WordPress and Joomla! auto-installer, so you can get your site up and running within a few minutes. It also has an automatic updater tool, a caching feature (Premium plans only), and the ability to create staging instances. The host offers multiple tutorials, as well as free themes for both platforms. All of these resources are available via its website.

    You can also access more than 230 one-click installer scripts via Softaculous. Note that Fantastico has been discontinued by SiteGround. If you don't want to create a Joomla! or WordPress site, you can use the SiteGround website builder to build a site using templates. 

  • How does SiteGround secure web hosting accounts?

    SiteGround isolates shared hosting accounts from each other, which prevents malware from spreading from one shared hosting customer to the next. The company has also rolled out more than 800 custom firewall rules to prevent malicious hacks.

    You should still take measures to keep your website safe from hacking, including using a strong password for your account, and taking advantage of its automatic updates for WordPress and Joomla!.

  • Is Windows hosting available?

    SiteGround offers Linux hosting only. It does not offer Windows hosting. 

  • What's SiteGround's uptime guarantee?

    SiteGround guarantees 99.9% uptime, averaged over a 12 month period. If it fails to provide that, it will provide an account credit. The amount of downtime will determine the value of the credit you receive. SiteGround does this proactively, so you don't need to monitor uptime yourself. It provides an uptime calculation in its User Area for each customer.

  • What control panel does SiteGround offer?

    All plans come with cPanel. There are no extra fees for cPanel on any plan. Reseller, dedicated, and cloud hosting plans also come with WHM.

  • Does SiteGround offer VPS hosting?

    SiteGround provides cloud hosting instead of VPS hosting. Cloud hosting offers very similar specifications to VPS hosting, with the ability to scale up your plan on demand. All cloud hosting packages are fully managed.

  • Is there a reseller hosting plan?

    Yes, SiteGround has a reseller hosting plan with a scalable volume discount, so you receive a better price as your requirements increase. Resellers also benefit from a discount price on domain name registrations.

  • Does SiteGround offer management with dedicated hosting plans?

    Yes. Management is included as standard on all dedicated hosting plans.

  • What programming languages does SiteGround support?

    SiteGround supports many scripting languages, including Perl, Ruby on Rails, and multiple versions of PHP, including PHP 7. It also supports Python, but you'll need to run Python scripts inside the cgi-bin folder. 

  • Can SiteGround provide specialised Magento support?

    Yes. SiteGround has a hosting plan optimized for Magento Community Edition. The plan includes shared hosting with CloudFlare and Railgun, free Magento install (via support or Softaculous), free site transfer from another host, and specialized Magento support. SiteGround provides free Magento tutorials on its website.

  • Which version of Linux will I get on my dedicated server?

    SiteGround uses Apache/Nginx and CentOS on its dedicated servers.

  • Do SiteGround plans come with a CDN?

    Yes. All SiteGround plans include CloudFlare.

  • Does SiteGround offer unlimited storage and bandwidth for shared hosting customers?

    No. SiteGround does not include unlimited storage and bandwidth with its shared hosting accounts. The limits it has set are adequate for the vast majority of use cases. If you hit the limit on your chosen plan, you will be asked to upgrade to the next tier.

SiteGround Features

All Features

  • 24/7 Support
  • 4images
  • AbanteCart
  • Access Logs
  • Ajax
  • anyInventory
  • Apache
  • ATutor
  • b2evolution
  • bbPress
  • Beehive
  • BIGACE
  • BSDs
  • BuddyPress
  • CakePHP
  • Catch-all email
  • CDN
  • Cerberus
  • CGI Access
  • CGI Calendar
  • cgiemail
  • CiviCRM
  • CloudFlare
  • CodeIgniter
  • Concrete5
  • Coppermine
  • Coranto
  • Cotonti
  • Credit Card
  • CubeCart
  • cURL
  • Custom Error Pages
  • DocFaq
  • Dokeos
  • DokuWiki
  • Dolibarr
  • Dolphin
  • dotProject
  • Dreamweaver
  • Drupal
  • Drush
  • e107
  • EGroupware
  • Elgg
  • Email Forwarding
  • Exif Support
  • ExpressionEngine
  • Fantastico
  • File Manager
  • Firewall Protection
  • FormBuilder
  • FormMail
  • Free Shopping Cart
  • Gallery
  • GD Support
  • GTChat
  • Help Center Live
  • Hotlink Protection
  • Image
  • ImageMagick
  • IMAP Support
  • Instant Activation
  • Invision Board
  • ionCube Loader
  • Joomla
  • KompoZer
  • LifeType
  • LimeSurvey
  • Live Chat Support
  • Mac
  • Magento
  • Mailman
  • Mambo
  • Mantis
  • MariaDB
  • markItUp!
  • MaxCDN
  • MediaWiki
  • memcached
  • MemHT
  • Mercurial
  • Moodle
  • MyBB
  • node.js
  • Nucleus
  • Open-Realty
  • OpenX
  • OrangeHRM
  • osCommerce
  • osTicket
  • Oxwall
  • paFileDB
  • Phar
  • Phone Support
  • Phorum
  • PHP 5
  • PHP 7
  • PHP Groupware
  • Php Pro Bid
  • PHP-Nuke
  • phpAdsNew
  • phpBB
  • phpCOIN
  • phpCollab
  • phpESP
  • phpFormGenerator
  • phpFreeChat
  • phpLD
  • phpList
  • phpMyAdmin
  • phpMyChat
  • phpMyCounter
  • phpMyFAQ
  • phpMyVisites
  • phpPgAdmin
  • PHProjekt
  • PhpWiki
  • Pligg
  • PmWiki
  • PrestaShop
  • Private SSL
  • PunBB
  • Quick.Cms
  • Railgun
  • RapidWeaver
  • sandvox
  • Shared Hosting
  • ShopSite
  • Simple Machines
  • SkaDate
  • SMTP
  • Snapshot Backups
  • SocialEngine
  • Softaculous
  • SourceGuardian
  • Spam Filter
  • SpamAssassin
  • SSD
  • SSH Access
  • Student
  • SugarCRM
  • Support Forum
  • SVN
  • Symfony
  • Tiki Wiki
  • TinyWebGallery
  • TomatoCart
  • Transfer Support
  • TurboGears
  • TYPO3
  • Unix
  • Vanilla Forums
  • vBulletin
  • Video
  • ViPER
  • VirtueMart
  • vtiger
  • WAP/WML
  • WebCalendar
  • Webmail
  • website-x5
  • Windows Media
  • XML Parser
  • XOOPS
  • Xpoze
  • XRMS
  • YaBB
  • Yii
  • Zen Cart
  • Zend Optimizer
  • Zenphoto
  • Zikula
  • Zurmo

How does SiteGround compare to their competitors?

Overall 5 stars
Support
5 stars
Features
4.5 stars
Uptime
5 stars
Value
4.5 stars
Visit SiteGround
Overall4 stars

Price Comparison

SiteGround$3.95
BlueHost$2.75
iPage$1.99
InMotion Hosting$2.95
A2 Hosting$3.92
HostPapa$3.95

WhoIsHostingThis Recommends

Want a Free Domain Name?

Already a SiteGround customer? Write an honest & helpful review & earn a free domain from Domain.com if we publish it. Learn more...

Take a deep breath and think about exactly what you want to say about SiteGround.
Please be specific: we're only interested in hearing that SiteGround rocks/sucks if you can explain why.

Next step

Claim Your Free Domain

If we publish your review, you will earn a free domain from Domain.com.

(We hate spam - see our privacy policy)