StartLogic Reviews

Having been a customer for nearly 4 years, all the files in my account have recently been deleted, and my account suspended, due to violation of point 13 of their terms and conditions.

History (for whoishostingthis.com staff):
I signed up for a prologic account nearly 4 years ago, with a 10 gig limit. After the initial 2 year period, I resigned another 2 years, at the (then) 300 Gig space limit. Since then the Prologic plan has become "unlimited". In August, my account was suspended for "too much disk usage", 43 gig's out of my 300 Gig limit. I had a ticket open, with correspondance coming from them only once a week at best (sometimes 2 weeks). My reply to each of their correspondance was always within 48 hours.

Throught the past 8 weeks, they've been unable to say exactly why my website (which contained 10's of thousands of photo's, all under 100k each) was deleted, stating only "on a shared hosing environment, each site has the potential to affect hundreds of other sites, and your(my) site was flagged for abnormal usage".

They have since suspended my account (without notification), and I am now even unable to update the support ticket.

To be fair, they are excellent value for low traffic, low requirement users, but why offer "60 Gig's of storage" or "300 Gigs" or even "unlimited" storage if they're not going to allow users to use it?

I would have no qualm at all, if I had signed up for a 60 Gig limit, and they subesquently did this to my account after I exceeded 60 Gigs, but I had a 300 Gig limit, and this did this to me at 42 gigs.

I recommend that all people who want to consider using any webhosting service, to carefully read the terms and conditions (in this case point 13 was apparently violated).

I'm more than happy to continue this discussion via email, and can send logs of my support ticket discussions if you are interested.

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StartLogic Overall rating 2.8 1

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Kevin Heng rajdude.com

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Our Profile

Established in 2003, StartLogic is a relative newcomer to the established web hosting scene. It was founded and still owned by Thomas Gorny, who also controls Ipowerweb and Blue Domino.

Company and Services
StartLogic has its headquarters in Phoenix Arizona with other offices at Gorny’s offices in Santa Monica, California. It currently hosts more than 100,000 websites, demonstrating fast growth.

StartLogic offers many standard services, including domain names, email and a variety of web hosting packages. Those looking for a straight-forward hosting solution may be tempted by the ProLogic and the WindowsLogic options. These come with a tasty mix of web builder software to help get you started. More advanced needs are catered to through its virtual and dedicated servers, where both Windows and Linux platforms are supported. StartLogic is generally thought as offering good value for money for smaller users, as it gives its pre-pay annual accounts customer free set-up and free domains.

Hosting packages may also come with unlimited disk space and unlimited bandwidth. Both the virtual and dedicated server web hosting packages come with a 30 guarantee. The customer support is available 24/7by email or its toll free phone line. The live chat is another useful avenue for support.

Keen to provide solution to all its customers needs, StartLogic can also help you make the most of your website by offering help and advice on such things as search engine optimization strategies and managing pay-per-click advertising campaigns

In 2005, the readers of 100best.com voted StartLogic as the best web hosting company - with customer support being a main reason. More recently, it was awarded the “Best Web Host” award by webhostinspector.com in 2007. Those interested in running their website on Windows 2003 may be interested to know that Startlogic received an award from hostingreview.com for WindowsLogic as the best Windows hosting company in 2005.

Server Location
The Company has two data centres located near Boston, Massachusetts

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