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Is StartLogic the host for you?
Last reviewed Jul 8, 2016
$ 3.95 / Month
I've been using StartLogic for many years. It was good back in the beginning, But the past few years the support is getting to the point it is almost non existent. I currently have 4 domains and they are in the process of moving everything elsewhere. There are a lot better choices out there.
The worst choice. Two weeks a go my site started to go very slow -at best- or not working at all, no ping, no tracert, and no support -they always pass it to a tech and ask for waitting- and to round it all, now I can't open or reopen support tickets... and they closed mine. Customer support without customers complaining, a nice solution!
Startlogic SUCKS! They renewed my domain in April after locking up the site in January for reported excessive bandwidth which I had no control of. They were notified in January not to renew the domain as I removed all information from the website. On April 18, 2015 they renewed the domain and billed my Discover card without my permission. After direct phone conservations with their business department they agreed to refund the Discover charge. Yesterday I received an email indicating my account will not be renewed at the end of the "current payment term" I am filing complaints with the Better Business Bureaus of both Pa. and Ma., along with the Interstate Commerce Commission. DO NOT USE THIS COMPANY FOR ANY SERVICES!!!!
I have been with startlogic for many years - I have noticed in the past couple of years that support has been terrible. They were fine when I had a simple website but now that I am getting a more complicated ecommerce site I have had a lot of trouble. Right now my website is broken because of them. I was worried about page load time so I upgraded to WP Essentials and they promptly destroyed my ssl and now the page is forbidden. I can't even get in there to see what's wrong. I have to wait 12-24 hours for them to respond to my support ticket. Now that I have learned a little web developing, I can answer questions better/sooner than they can. I will be searching for a new webhost.
HATE startlogic. They deleted my website and took a week to restore it, losing most of my content. Now they refuse to help me, and only offer additional hosting (as if I'd want that). I waited on hold for hours and hours. The supervisor I spoke with was rude and refused to help me. UNBELIEVABLE. Will be switching hosts.
I spent a whole Sunday afternoon creating my new business website. Once I set up the domain etc, imagine my surprise when I found out that infact the free year trial wasnt really free. I had to pay for hosting fees. No problem. I went ahead and paid for it.
I go back to see if my website is now online and published, and there is nothing. zero. ziltch. I contact customer service, and they also cannot find my website!!!
If 4 hours worth of information can just dissapear,( and I saved all the information) I would not trust them with my new business.
Been with Startlogic for 8 years. And they've gotten progressively worse each year.
ZERO Support - ZERO online chat support.
On top of the crappy support, they keep raising my price per month each time I renew - unless I argue it - then the change it back the the normal rate.
Seriously flaky service and company.
I've been using StartLogic to host our homeowner's association website since October 2007. As a beginning website builder, I found their online authoring tools very helpful in getting me started. In the early days I experienced some Internet routing problems that made the website slow to load, but the StartLogic tech support was very attentive to finding and fixing the problem. After gaining experience, I built a more elaborate website using commercial authoring software which I now use to maintain our site on my home computer, and then FTP the updates to the StartLogic servers. It all works extremely well for me, and I have received prompt action from StartLogic tech support through the years (both online and by phone) for the very few technical problems and administrative questions that I have had. Up-time has been excellent, and their fees are quite reasonable. I recommend them, especially for beginning website authors.
This hosting is not for me.
I used this hosting about 3 years.
Sometimes my pages loaded very very very slow and I don't like it.
And more info: At the moment I want to download zip file by ftp. 600 Mb I downloaded about 6 hours.
Guys, I don't like it!
I have used many webhosting websites, Startlogic is my favourite website. It has great uptime, support and freatures better than anyone.
StartLogic is a sister company of iPower, a hosting provider I’ve already reviewed for this site. Like iPower, StartLogic was founded by Thomas Gorny, and was merged into the massive Endurance International Group in the same way. Since the companies are so similar, this review is intended to provide only a brief overview of its services.
StartLogic’s website is sparse, but it appears the company is still US-based. The hosting provider boasts several awards, but these all seem to predate the merger with EIG which appears to have occurred sometime around 2007. The website claims that they serve more than 100,000 customers.
StartLogic Hosting Plans
StartLogic offers three shared hosting plans.
● PersonalLogic is a limited, low-cost plan marketed a beginners. Pro Logic is effectively an upgrade to that plan which includes free gifts, unlimited resources and eCommerce tools. Pro Logic also allows customers to host unlimited domains. Both appear to be Linux-based.
● The WindowsLogic plan is an equivalent to the ProLogic plan, but provided on Windows 2003 server. Customers can host unlimited domains on WindowsLogic.
In addition to shared hosting, StartLogic offer three VPS hosting plans: VPSLogic, VPSLogic Pro and VPSLogic Premium. The amount of disk space, bandwidth and memory increases with the price, as does the number of domains that can be hosted. All plans include one IP address.
EIG-owned web hosting companies generally don’t provide any uptime guarantee, and it appears that StartLogic is no different. The company does not publish an uptime statistics either.
StartLogic’s data centres are located in Boston, MA in the USA. It appears that the company doesn’t own them itself. In total, the two data centres contain 800 Dell servers, The data centre specification is fairly standard, and security is provided on-site 24/7. Both facilities run in N+1 power and utilise redundant routers, two firewalls and clustered server technology.
The support department at StartLogic is open round the clock, with support offered via live chat and telephone (via a US toll-free number). It’s not clear where the support team are physically located.
StartLogic’s support portal is pretty much identical to other EIG-owned hosts’ support areas, with a knowledgebase, user guide and tutorials. The support information provided is fairly basic, but would suffice for a beginner.
StartLogic in the News
I wasn’t able to locate any negative press from major tech sites relating to StartLogic. Users on web hosting forums have reported problems, but this is fairly common with shared hosting providers. In the absence of anything official, we can assume StartLogic hasn’t had any major issues.
StartLogic Control Panel
On its shared hosting plans, StartLogic offer vDeck 3.0, the same control panel offered by iPower. This is the same regardless of whether you choose Linux or Windows hosting. The company doesn’t provide a demo of vDeck, but it appears to be fairly plain compared to some of the more common control panel applications out there.
On VPS plans, StartLogic provides OpenVZ as a container, and this can be installed on a range of different types of Linux depending on the customer’s own preference. It’s not clear what flavours of Linux they actually offer, however.
On its most basic shared hosting plan, StartLogic offers some pre-configured scripts, including Gbook, phpBB, Joomla and WordPress, plus some image galleries. There’s also a choice of website builder tools and templates, although the exact provision isn’t specified.
On the two more expensive shared plans, StartLogic offer marketing credits for ads on Facebook, Google, Yahoo!/Bing and YellowPages.com, plus a choice of shopping cart applications and scripts (Linux only). The advertising credits are also included in VPS plans, as is Virtuozzo.
All plans come with a free domain name.
StartLogic Money Back Guarantee / Cancellation Policy
A standard 30-day money-back guarantee is included in all StartLogic plans. Cancel within 30-days and your money will be refunded in full, with deductions for any domain names you might have claimed on signup. Should you not wish to keep the domain name, you can surrender it and StartLogic will not deduct its value from your refund.
Customers who cancel after this time are entitled to a refund minus a cancellation fee of at least $35, providing they give the host 30 days’ notice.
In terms of shared web hosting, StartLogic is a fairly standard, unremarkable host. The company that owns StartLogic, EIG, is truly massive, and many of their hosting companies are almost uniform in the hosting products they offer. StartLogic is no different. Across the board, their shared plans are very similar to their competitors’. Features and pricing are all quite standard, and support is also a carbon copy of other EIG hosts’ sites.
The hosts’s VPS plans look like good value, but there’s a lack of technical information which might put off business customers. For example, the basic Linux OS isn’t specified, and the information provided on VPS plans is fairly light on detail.
StartLogic markets itself as a great choice for beginners. Depending on which plan you select, you will get access to some easy site builder options that will let you create a simple modern website without having to know any code.
Mojo Marketplace is incorporated into most plans and provides quick installation of popular scripts like WordPress, Joomla, and many others. However, be sure to check the details of the plan you select since some basic plans may not include the ability to install scripts other than the simple website builder.
Telephone, email, and live chat support are available 24/7. However, no guarantees or guidelines are provided to let you know how quickly you can expect to receive a reply. It looks to us like you can get support 24/7, but we hesitate to say how quick it will be.
Some plans include e-commerce integration with osCommerce Shopping Cart, Agora Shopping Cart, and Weebly eCommerce. Each of these e-commerce solutions is quite different from the others, so take some time to investigate each before deciding which plan makes the most sense for you.
All plans include 1 or more MySQL databases. You can manage MySQL databases using the phpMyAdmin application accessible through your hosting account control panel.
All of the data centers are secured 24/7 with on-site guards and interior and exterior closed-circuit video.
StartLogic maintains two data centers that occupy a combined 2400 square feet in the Boston, MA area.
Nowhere on the website does it explicitly state the OS installed on the shared servers. However, if you select a virtual private server (VPS) plan they allow for the installation of the Linux OS of your choice. This would suggest that all shared servers are running some version of Linux which is typical of shared server hosting.
Yes. a reseller account program called WholesalePlus Reseller is available. If you'd like to offer web hosting to your customers a reseller account is one way to do that with integrated customer management tools.
There is an expansive Help Center that includes many User Guides to help you tackle introductory issues like configuring email and managing your domain name, along with more advanced topics like setting up an e-commerce site. In addition, a Knowledge Base with hundreds of articles on specific hosting-related topics is also available.
Virtually all hosting providers offer a discounted introductory rate followed by a regular rate that is typically significantly more than the discounted rate. So yes, you can expect your rate to go up after the introductory period, but that’s true of many hosting providers. The price you’ll be charged after the introductory period is available in the Knowledge Base.
Most of the shared server plans do include unlimited disk space and bandwidth, as is the case for many shared server hosting providers. However, if your usage exceeds what is considered normal for personal and small business websites you may be asked to upgrade your plan.
You can implement best-in-class website statistics by Google Analytics on your website by simply dropping in a bit of HTML. In addition, a baked-in Graphical Web Statistics Program for a simplified view of your website activity is also available.
All hosting accounts are equipped with vDesk 3.0 control panel to simplify management of hosting account features.
Yes. All plans include secure FTP access for easy transfer of files to the server.
All servers are backed up daily. If your website files should ever be lost StartLogic should be able to help you recover most of what was lost. However, it is advisable to also use another backup tool. Many content management systems such as WordPress have great free backup plugins for just this purpose.
StartLogic is an environmentally conscious company and has announced that they are “fueled by 100% wind energy” - a significant display of commitment to utilizing renewable energy sources.
InMotion Hosting Reviews
Been with Startlogic for five years, initially everything was fine. Great customer support in getting things up and running. I added a second domain, then a third in 2011. The third could not be live, url sent a viewer to the second site. No rhyme or reason, no support to fix it. Only by deleting the second account could the third go live. Now, five years on both my sites and all associated email addresses are suddenly deleted. Reason given: non-payment. Email warning was sent to an address that has not been valid for two and a half years. I had been in the control panel in December to be sure everything was current as renewal approached. Now, two days into trying to get the domains back so I can transfer them I'm calling and am told "yes, I've got that taken care of" (three times now) but nothing happens. Extremely frustrating. They can take care of getting files back up for $75 per hour. I have everything backed up here, but I can't have them return control of the domains to me. Fourth phone call and the domains are finally parked, but still no EPP code for the new host.
Avoid this company.
Worst web host ever. When I first signed up for Start Logic several years ago, they were a good value, with good support. Since then, they have outsourced all of their tech "support" overseas, rendering support all but useless. If you even get a response, it is generally copy and pasted from the internet, and doesn't ever actually solve the problem. Their "unlimited" accounts come with hidden limits, and if you have even a moderate spike in traffic you will find your site "suspended" without notice. So don't ever, ever promote your site, or you'll lose it!
About 6 months ago I started migrating my websites to a new host, and I couldn't be happier. I'm paying a little bit more for hosting now, but it is worth every penny. Since migrating over, I haven't had any downtime tech issues.
You get what you pay for! Avoid Start Logic like the plague.
The worst. They took down my site, and then AFTER taking it down, told me that they had taken it down, knowing damn well I wouldn't get the email. Then they sent me deadlines, once again, to my 'taken-down' email, once again, knowing knowing damn well I wouldn't get the emails. They after destroying my files, sent me an email telling me that they were sorry, but they didn't have the space to keep my files, and 'sorry for the inconvience'. Like the other individual said, they say one thing, but always do less, far less.
It Rocks in the part of hosting, good prices.
The VDeck is just way to complex for a non-IT user, also the support and the F&A aren't as F&A as they should be.
They need to change the VDeck for more primitive and useful experience since not everyone that buys a hosting is a IT User.
Besides that it has excellent prices and the average support is outstanding, and last but not least i haven't got any issues with the uptime.
Having been a customer for nearly 4 years, all the files in my account have recently been deleted, and my account suspended, due to violation of point 13 of their terms and conditions.
History (for whoishostingthis.com staff):
I signed up for a prologic account nearly 4 years ago, with a 10 gig limit. After the initial 2 year period, I resigned another 2 years, at the (then) 300 Gig space limit. Since then the Prologic plan has become "unlimited". In August, my account was suspended for "too much disk usage", 43 gig's out of my 300 Gig limit. I had a ticket open, with correspondance coming from them only once a week at best (sometimes 2 weeks). My reply to each of their correspondance was always within 48 hours.
Throught the past 8 weeks, they've been unable to say exactly why my website (which contained 10's of thousands of photo's, all under 100k each) was deleted, stating only "on a shared hosing environment, each site has the potential to affect hundreds of other sites, and your(my) site was flagged for abnormal usage".
They have since suspended my account (without notification), and I am now even unable to update the support ticket.
To be fair, they are excellent value for low traffic, low requirement users, but why offer "60 Gig's of storage" or "300 Gigs" or even "unlimited" storage if they're not going to allow users to use it?
I would have no qualm at all, if I had signed up for a 60 Gig limit, and they subesquently did this to my account after I exceeded 60 Gigs, but I had a 300 Gig limit, and this did this to me at 42 gigs.
I recommend that all people who want to consider using any webhosting service, to carefully read the terms and conditions (in this case point 13 was apparently violated).
I'm more than happy to continue this discussion via email, and can send logs of my support ticket discussions if you are interested.
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