StartLogic Reviews
Having been a customer for nearly 4 years, all the files in my account have recently been deleted, and my account suspended, due to violation of point 13 of their terms and conditions.
History (for whoishostingthis.com staff):
I signed up for a prologic account nearly 4 years ago, with a 10 gig limit. After the initial 2 year period, I resigned another 2 years, at the (then) 300 Gig space limit. Since then the Prologic plan has become "unlimited". In August, my account was suspended for "too much disk usage", 43 gig's out of my 300 Gig limit. I had a ticket open, with correspondance coming from them only once a week at best (sometimes 2 weeks). My reply to each of their correspondance was always within 48 hours.
Throught the past 8 weeks, they've been unable to say exactly why my website (which contained 10's of thousands of photo's, all under 100k each) was deleted, stating only "on a shared hosing environment, each site has the potential to affect hundreds of other sites, and your(my) site was flagged for abnormal usage".
They have since suspended my account (without notification), and I am now even unable to update the support ticket.
To be fair, they are excellent value for low traffic, low requirement users, but why offer "60 Gig's of storage" or "300 Gigs" or even "unlimited" storage if they're not going to allow users to use it?
I would have no qualm at all, if I had signed up for a 60 Gig limit, and they subesquently did this to my account after I exceeded 60 Gigs, but I had a 300 Gig limit, and this did this to me at 42 gigs.
I recommend that all people who want to consider using any webhosting service, to carefully read the terms and conditions (in this case point 13 was apparently violated).
I'm more than happy to continue this discussion via email, and can send logs of my support ticket discussions if you are interested.
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