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Is Storm on Demand the host for you?
Storm on Demand is a web hosting company focused on Cloud Hosting. To be precise, it’s actually an arm of LiquidWeb, a larger hosting firm.
LiquidWeb is an American company largely based in Michigan and has been growing quickly over the last 5 years. The company has a client base of over 20,000 customers in 120 countries around the world.
LiquidWeb is privately owned and has been in operation for over 15 years. All of Storm on Demand’s servers and support are provided through LiquidWeb’s infrastructure.
Storm on Demand Hosting Plans
Whilst LiquidWeb offers a variety of web hosting products, Storm on Demand only offers cloud hosting. Customers can choose Windows or Linux based hosting and can buy a Storm Server, Storm SSD or Bare Metal Hosting plan.
● The Storm Server plan gives customers a cloud server with 0.9 GB RAM, 75 GB disk space and 1 CPU. They can scale it up to 250 GB RAM, 1.6 TB disk space and 64 CPUs.
● The Storm SSD plan is similar to the Storm Server plan, but the server has a SSD hard drive for faster performance. Customers can scale their plan from 1 GB RAM, 15 GB disk space and 1 CPU up to 244 GB RAM, 750 GB disk space and 64 CPUs.
● The Bare Metal Server plan combines dedicated servers with cloud technology. The customer can choose from over 80 different plans featuring a variety of CPUs to base their server around. Each CPU type determines the amount of RAM and disk space that can be included in the server.
After purchasing the hosting plan, customers can choose Windows or Linux based operating systems (Ubuntu, CentOS and Debian). Some attract an additional cost. The customer can then purchase the amount of bandwidth, backups and image storage they want to add to their plan.
Storm on Demand Uptime/Downtime
Storm on Demand provides a comprehensive SLA which guarantees 100% network and power uptime, outside of scheduled maintenance, hardware and software upgrade downtime. 100% is good, albeit fairly normal for cloud hosting.
The SLA does not include any downtime resulting from Denial of Service attacks or problems with any automatic cPanel upgrades.
If the SLA is not met, customers can claim free hosting time worth up to 10 times the amount of downtime. In other words, for every one hour of downtime, customers can claim 10 hours back.
The Storm on Demand data centers are all based in the US. There are four locations; three in Michigan and one in Arizona. As you’d expect, each is owned and run by LiquidWeb. The data centers have UPS technology and state of the art backup generators to ensure they are up and running at all times. All have on-site support staff 24 hours a day; the company says they often resolve issues within 20 minutes.
Storm on Demand Support
There are three levels of support for Storm on Demand customers.
The Self Managed support is the first level. The second level of support is Core Managed provides some security enhancements and software support. The third level is Fully Managed support and also provides full control panel support.
All three levels include 24/7 telephone, email and chat support as well as hardware support and the SLA I mentioned.
There are Facebook, Twitter and Google+ pages for Storm on demand, but these are only moderately active. Customers are generally driven towards the other support channels if they are experiencing any difficulties with their plan.
Storm on Demand in the News
There are no articles about Storm on Demand on the tech news sites I checked, and neither are there any articles relating to LiquidWeb.
Storm on Demand Control Panel
The control panel provided by Storm on Demand varies quite a bit from plan to plan. There are a lot of variables that affect the software on offer. For example, it may depend on your OS, with cPanel being offered on Linux and Plesk on Windows. It may also depend whether you pay for management or decide to tough it out on your own; for the latter, you can install whatever you like on your server anyway.
Storm on Demand Extras
Storm on Demand does not advertise any ‘free’ extras with its services. Some plans include script installers, but that’s about all you’ll get.
Storm on Demand Money Back Guarantee / Cancellation Policy
Storm on Demand does not offer a money back guarantee for unsatisfied customers. Unless you’re totally confident in its service quality, you might want to avoid signing up for an excessively long contract, just in case.
Storm on Demand Summary
Storm on Demand is effectively a specialised cloud hosting department within a larger web hosting organisation, so it benefits from the best of both worlds: cutting-edge hosting infrastructure and the support mechanism of a larger company. Its modern approach and customisation options will appeal to businesses looking for comprehensive, up-to-date hosting plans.
The absence of a money-back guarantee is perhaps my biggest worry, but assuming you pay month to month, it won’t matter to you. Just remember: if you’re not experienced, it’s unwise to purchase an unmanaged plan, particularly if you don’t have an easy escape route when you find you can’t manage the server yourself.
Storm on Demand
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