Add Your Review for SurfTown

2 SurfTown Reviews:

Is SurfTown the host for you?

Last reviewed Jun 14, 2016

Key features

  • WordPress
  • Uptime Guarantee
  • Windows
  • Phone Support
  • Support Forum
  • Live Chat Support

User Reviews - Total: 2

★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have used surftown for 11 years now and it has always been the best hosting plan so far untill their prices changed.The support has improved and the new control panel is also very user friendly.Only problem is hosting package is expensive.After the server upgrade the cost of all the products went up by 300%

★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

After 6 months of unresolved up/down time issues across multiple domains - support's response - you use the service at your own risk. No

Those are the terms & conditions. No fix. They only keep server logs for 7 days!!

After 12 years as a customer, I'm moving away from surftown.

I couldn't recommend surftown to clients for the last 6 months because of the unreliability - now I'll be actively steering them away. Very, very disappointed.

SurfTown

surftown.com Location: Denmark Founded: 2003

Surftown Web Hosting

Surftown is a Danish web hosting company founded in 2003 and based in Denmark. They offer service in Danish and Swedish.

Services and Specialties

Surftown only offers two ranges of shared hosting, one geared toward Personal blogs and other very small websites, and one intended for small to medium sized businesses. Each range of shared hosting options has multiple tiers defined by usage limits and available options.

Windows and Linux plans are available.

Their main focus is WordPress hosting, as well as other popular PHP-based, easy to use apps like Magento. The primary audience is non-technical — people who need a website for themselves or their small business, but not developers and online entrepreneurs.

In addition to web hosting, they also provide web design services, primarily geared toward WordPress theme customizations.

Surftown also offers a DIY website builder tool for simple sites.

Datacenter

Surftown’s data center is in Denmark, which provides close proximity to Scandinavia and Northern Europe. It also has much lower cooling costs than data centers in most of the US.

Support and Service

Support is available via phone, ticket, email, or live chat. However, support is not provided on a 24/7 basis, but only during business hours and a short period on the weekends. Shared hosting customers need to pay extra for phone support.

Surftown also offers a VIP support option for an additional fee.

Support staff will greet you in either Danish or Swedish, but they are fluent in English and will gladly help you overcome any language barriers if you need it.

Security and Backups

Surftown maintains secure data centers and manages network security, but customers are responsible for their own security and backups.

Uptime Guarantees

All of Surftown plans carry a 99.9% uptime guarantee. This is subject to the usual exclusions:

  • Surftown is not responsible for downtime caused by customer activity or negligence
  • Surftown is not responsible for downtime caused by third-party providers
  • scheduled maintenance does not count against downtime

Any month in which downtime exceeds 0.1% (about 43 minutes), customers are eligible for an account credit for hosting fees during that month.

Costs and Payment Policies

Low-end shared hosting plans are less expensive than typical “unlimited” plans from name-brand discount hosting companies in the US and UK, but the Professional level plans are a bit above average for shared plans.

Payment is accepted in Danish Krone (DKK), Swedish Krona (SEK), or Euros (EUR). All major credit cards are accepted.

Advertised rates are half-price starter rates. If you are trying to plan a hosting budget, keep in mind that hosting rates will double after a year.

Also, unlike many other companies, Surftown offers only a 14 day money back guarantee.

Summary and Conclusions

Surftown is a decent web hosting company of about average quality, with the big distinction being their geographic location.

Use Surftown if you need to locate your servers in Denmark specifically or Scandanavia generally.

SurfTown Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Starter WordPress Windows Uptime Guarantee Magento Drupal Joomla 10GB 30GB $4.99/month
Usual price:
Advanced WordPress Windows Uptime Guarantee Magento Drupal Joomla 20GB 50GB $8.99/month
Usual price:
Expert WordPress Windows Uptime Guarantee Magento Drupal Joomla 30GB 70GB $11.99/month
Usual price:
Light WordPress Windows Uptime Guarantee Magento Drupal Joomla 10GB 100GB $34.99/month
Usual price:
Medium WordPress Windows Uptime Guarantee Magento Drupal Joomla 20GB 150GB $44.99/month
Usual price:
Premium WordPress Windows Uptime Guarantee Magento Drupal Joomla 30GB 300GB $54.99/month
Usual price:

How does SurfTown compare to their competitors?

Overall ★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★
Visit SurfTown
Overall★★★★
Overall★★★★
Overall★★★
Overall★★★★★
Overall★★★★
Overall★★★

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