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Is Twention the host for you?
By KeriLynn Engel
Twention is a web hosting company that offers a variety of web hosting accounts, at cheap prices.
Twention offers shared hosting, VPS hosting, dedicated server hosting, and reseller hosting plans.
Every hosting plan comes with the Weebly site builder, over 4,000 website templates, free website transfer, and free advertising credits.
There are four different levels of shared hosting available depending on the amount of disk space and bandwidth you need. All shared hosting plans include unlimited addon MySQL databases, domains, emails, and FTP accounts, plus the cPanel control panel to manage your account. All plans also include free SSD drives and a 1-click installer to use the most popular software applications including WordPress.
VPS hosting also is available in four different levels. Each level includes different amounts of storage, RAM, and bandwidth. The VPS plans also include all the features of the shared hosting plans.
Twention boasts a scalable network built and designed by experienced engineers with redundant power supplies in case of outages. Their claim servers custom designed by in-house technicians.
With a dedicated hosting plan, you can choose the location of your server. According to their available dedicated servers, the locations include Buffalo, NY; Las Vegas, NV; Phoenix, AZ; and Dallas, TX as well as Paris, France and London, UK. It’s unclear whether they own their own datacenters or rent space.
Twention’s website promises support available 24/7 via phone, live chat, email, or support ticket. There is no phone number published on the website, though it may be provided to customers by other means once you sign up. The live chat doesn’t appear to be staffed 24/7.
According to the terms of service, account backups are ultimately the account holder's responsibility. Twention does not provide any backup services.
Twention boasts a 99.9% uptime guarantee, but according to their terms of service this simply means that they will make every reasonable attempt to avoid unexpected server downtime. They will not provide any refund or reimbursement for downtime, and are not responsible for any financial damages or losses caused by server downtime.
On their website, Twention promises a 45 day money back guarantee, but according to their terms of service, you are only entitled to a refund of hosting fees within the first 5 days of signing up. The refund does not include any domain registration fees, add-on or upgrade fees, overage fees, or startup fees.
To cancel your account, you must follow a special process and get confirmation. You must request and fill out a service cancellation request form (SCRF), and submit it to TweNtion Host. It’s unclear whether the form is electronic or paper, or how it needs to be submitted. Then you must wait to get a confirmed cancellation number (CCN) before your account is cancelled.
If you’re looking for basic web hosting at cheap prices and don’t need any support, then Twention could be the host for you.
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