I ordered a 1 year hosting plan and had to pay with my credit card (they didnt offer paypal as an option). About 3 months in I had not used the account. Phonened them to make sure it would be cancelled at the end of the year and they confirmed it would be.

Low and behold a year later, I get a bank statement - they charged me £88 (I had paid £44 for the first year).

I opened a billing ticket asking them to refund it as I had requested a refund. I also asked why it was that:

A) I was never notified the funds would be taken
and
B) That the price had DOUBLED!

They flat out refused a refund saying I should have sent in a ticket instead of phoning them. Despite never using the account they were still happy to charge me.

And get this. As a 'gesture of good will' they would extend the account for 12 months (meaning it ended up that I paid £88 for two years.

So, at the end of it I'm out £132 for a 3 year hosting account that will never be used. All because of their immoral accounting team.

STAY CLEAR. uk2.net sucks, as do all their brands. VPS.net sucks, Midphase Sucks and 100tb.com sucks. A bunch of money grabbing assholes.

UK2.net are a great host, for more than one single reason. Their friendly support/sales staff have assisted my charity from day one. Being a complete 'technophobe' myself, I came to UK2 with a single query; "I need a website for my charity and I need to accept donations online". UK2 was quick to offer my charity a extremely good-quality, 99.9% uptime hosting package at a reasonable discounted price. The support staff were also helpful with helping me set up the website by offering other services as well as recommending others from experience, what more could you ask for in a host! UK2 staff are both kind and polite (not to mention patient) but also have experience in the area, being able to offer useful and usable advice to consumers such as myself. I would recommend UK2 for even the novice of website users, the service is quick and easy to use and I would most definitely recommend UK2.net to my friends/colleagues.

Just like the thousands of others comments and complaints on the net about uk2.net .. awful.
Support when it happens can be rude, derogatory and downright untrue.

This company should be closed down for all the harm they have done to so many people.

I've been with UK2.net for over a year. Hosting has been fairly good (although their database server seems to go down quite often), but when there are problems UK2 are nowhere to be found.

The first problem was with bandwidth. My site started to attract over 100k visitors a month and at one point I went through my bandwidth allocation. No email or phone call to warn me or offer me an upgrade, the site just went black. I tried to get hold of them over the weekend, no response. Even on Monday or Tuesday I didn't manage to get hold of them; their 50p a minute tech support line keeps ringing out.

Then this month, my site went over it's allowed CPU usage (a sign to upgrade to a dedicated server). Again, no warning, they just suspended the account. Trying to upgrade my account from shared to a VPS didn't lead to anything; there's no way to get hold of them.

So stay away from them if you're looking for a host you can talk to.

I used uk2.net with no problem for about a year. Everything was Ok until one day my sites were down due some servers updates and from that moment the tech support was so inefficient that I was 2 month with no service before I finally stop the contract. It was a madness, you don't want to read all they replays to my emails and still two of my nicks (pavelfernandez.co.uk and .com) are not online because they don't wan't to give me access to move those to a new name server.

Summary
-uptime: Ok until you are just no online anymore.
-value: Is not expensive but neither particularly cheap.
- suport: ummm some times I guess no one was there and when someone was to the other side was incompetent and not aware.

As usual you never knows how good is a service until you actually have a problem but do not bet at uk2 for your own good.
I'm not the only with the similar experience, google for reviews and you will find many other unfortunate users.
cheers, pavel

When I looked for an email host I looked for possible negatives on the net. They seemed to be OK based upon lack of negative feedback but once I bought the service found that the service was poor - as an email user I need to be confident of access and that emails will be delivered/ received successfully. When things go wrong the response needs to be prompt, knowlegeable and honest - UK2's system heartbeat page is never accurate to what I as a customer was experiencing and although tickets are acknowledged, they are often not resolved/ reponded too as one would wish. The most recent upgrade has meant that I have been unable to access emails for >10 days, as this is a business email, I dread to think what impact it is having on my business. I would not recommend UK2 to anyone as the service is so poor even personal users would suffer by it.

I have been with UK2 now for many years and they host multiple domains for me, but the service is diabolical when things go wrong. Last week all the emails system crashed and a week later I still have email accounts I cannot access. I have raised support tickets which have eventually been answered and supposedly resolved the problem, but not yet! I’m still waiting for them to get it sorted and respond. I have now written 4 tickets to tech support and tried all their verification and control panel options until my fingers hurt. Still no email account!
I am in the process of migrating to another host, which is cheaper and offers more facilities than UK2, hopefully a better service too.
I would strongly recommend anyone looking for a webhost/email to go elsewhere for a better deal and far better service.
UK2 sucks when things go wrong, as far as I'm concerned, and I've spent thousands of pounds in hosting fees to them over the years. But when the proverbial hits the fan I have to suffer with all the rest unless I pay even more to phone some dodgy help line at 50p per minute. Right!

We run a small photography forum. The forum has a membership of about 300, many of whom are inactive. We installed a program which would contact these members and, if they did not log in to the forum within a certain time, would remove these members from the database. UK2.net has defined this as spamming and has taken down the site – without contacting me for an explanation. The site is still down.
I think that this is reprehensible behaviour and would certainly say that the host cannot be trusted to deal properly with its clients.

I wish I had seen the many poor reviews for UK2.net. Had I done so, we would never have signed up with them. Their support is terrible. They claim 24 hour support but this is only for technical matters and is EXTREMELY SLOW. They cannot cope with the problem we have experienced. We are accused of spamming - something we would never do - and their first reaction is to close the site down. They did not consider the other possibilities - our emailing our members (and only our members) or a possible hacking of the site.

Other internet reviews of UK2.net mention their poor security precautions - I can believe this.

I would never recommend UK2.net, and I cannot think them suitable for any purposes, unless you want your money taken in exchange for frustration, headaches and anger.

An update – they have frozen my account, I am unable to transfer my domain names, and they have not given me a refund – I have only been with them four weeks.