UK2.net Reviews

15 User Ratings

Overall
Features
Uptime
Value
Support

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User Reviews – Page 1 of 3

We've 15 UK2.net reviews from real users. Unlike many hosting user review sites, we go for quality - not quantity - and take a tough line on fake reviews. Learn why we're different, or read on to see what our users think of UK2.net…

Tahir Ali – thesweetiestop.co.uk

Dec 19, 2012
Overall
Features
Uptime
Value
Support

Awful, Awful, Awful! I agree with all the previous negative but truthful reviews. I run an online website and the site went down last Xmas and guess what my site is down this Xmas too.

So if you are a business making money then don't bother with UK2 as they will make sure you lose money during the busiest week of the year!

Peter Ritchie – locksidesoftware.com

Dec 14, 2012
Overall
Features
Uptime
Value
Support

I have multiple accounts with UK2 and 7 sites. I recently started tracking the down time - every 2 minutes and the results are shocking. They frequently fail to respond to "site down" support tickets and frequently fail to report when the problem has been fixed. They even go as far as saying that there isn't a problem when a site has been down for a period of time. I have at least 8 reported instances of sites being down in that last few months. This ranges from a few minutes to hours.
Avoid

Peter Ritchie

Mike Steve – nopersonalwebsite.com

Dec 12, 2012
Overall
Features
Uptime
Value
Support

UK2.net is a bad host. One of my clients is on a shared server which goes down for minutes/hours every few days. Another of my clients, before she left them recently, had issues with high memory usage due to VPS misconfiguration which they couldn't solve. Another one had issues with transferring his domain from them about a year ago.
Their customer service is poor if there is any. Send them a general query and most probably you will not receive any response. Chase them, you will receive a response after 5 days or so and it may not answer your question. Go to their live chat and you will see: UK2.NET sales department is not currently available, please leave a message and we will get back to you shortly. This is my honest review as a web developer who have not used UK2.net service but got in touch with them by email few times and looking after clients who are disturbed by poor UK2 hosting service.

Scott Stevens – essentialbeautycare.co.uk

Nov 27, 2012
Overall
Features
Uptime
Value
Support

I've been with uk2 for a couple of years and find increasingly that their communications to the customer (i.e. ME!) is getting worse and worse. When ever there is a problem it is never their fault and the "help" offered is vague at best but mostly useless.

Worstt of all my site has been down now for over a week due to their upgrade going wrong. They are now asking me to back up the databases for my site from their servers because it costs them money to retrieve their back ups!!!! Only then will they migrate my site site to another server. Utterly ridiculous.

Stay clear from this tin pot outfit who don't know their @rs£ from their elbow.

Phillip Howarth – katabeach.com

Aug 27, 2012
Overall
Features
Uptime
Value
Support

I have been a uk2 customer for many years, with a few websites, I have always found them a good company, support is always good, I would recommend them to anyone without haste

Angela Gonzalez – uk

Jul 24, 2012
Overall
Features
Uptime
Value
Support

UK2.net has to be the worst host possible. The 24/7 support is an ABSOLUTE waste of time. Dont worry, they have reseller only support that is better! BULL! No weekend or night support with them. There is no automated setup, the reseller hosting is never online. The databases for websites crash daily and to top it all off, when i moved to them from another reseller host, obviously had to upload my clients sites, I GOT SUSPENDED, for breaching their terms of service.
Oh, nearly forgot to mention, that the cPanel got hacked by a script kiddie in the first week, who thought it was a good idea to change the suspended page to his own distasteful page and place all our clients in the suspended list, thus showing the custom page of the script kiddies. UK2's answer was that it was our fault for having an outdated script??? You provide cpanel, not me??
AVOID AVOID AVOID!!! I eventually got a refund through Paypal.

Greg Kocoj – add-com.co.uk

Apr 26, 2012
Overall
Features
Uptime
Value
Support

The worst support ever - you have to wait more than a day for any reply .
I do not recomend this hosting.

Rick Smith – rmwebs.net

May 10, 2011
Overall
Features
Uptime
Value
Support

I ordered a 1 year hosting plan and had to pay with my credit card (they didnt offer paypal as an option). About 3 months in I had not used the account. Phonened them to make sure it would be cancelled at the end of the year and they confirmed it would be.

Low and behold a year later, I get a bank statement - they charged me £88 (I had paid £44 for the first year).

I opened a billing ticket asking them to refund it as I had requested a refund. I also asked why it was that:

A) I was never notified the funds would be taken
and
B) That the price had DOUBLED!

They flat out refused a refund saying I should have sent in a ticket instead of phoning them. Despite never using the account they were still happy to charge me.

And get this. As a 'gesture of good will' they would extend the account for 12 months (meaning it ended up that I paid £88 for two years.

So, at the end of it I'm out £132 for a 3 year hosting account that will never be used. All because of their immoral accounting team.

STAY CLEAR. uk2.net sucks, as do all their brands. VPS.net sucks, Midphase Sucks and 100tb.com sucks. A bunch of money grabbing assholes.

Jake Thompson – jaket.co.uk

Apr 23, 2011
Overall
Features
Uptime
Value
Support

UK2.net are a great host, for more than one single reason. Their friendly support/sales staff have assisted my charity from day one. Being a complete 'technophobe' myself, I came to UK2 with a single query; "I need a website for my charity and I need to accept donations online". UK2 was quick to offer my charity a extremely good-quality, 99.9% uptime hosting package at a reasonable discounted price. The support staff were also helpful with helping me set up the website by offering other services as well as recommending others from experience, what more could you ask for in a host! UK2 staff are both kind and polite (not to mention patient) but also have experience in the area, being able to offer useful and usable advice to consumers such as myself. I would recommend UK2 for even the novice of website users, the service is quick and easy to use and I would most definitely recommend UK2.net to my friends/colleagues.

kevin fitzmaurice-brown – the-picture-collection.eu

Nov 20, 2010
Overall
Features
Uptime
Value
Support

Just like the thousands of others comments and complaints on the net about uk2.net .. awful.
Support when it happens can be rude, derogatory and downright untrue.

This company should be closed down for all the harm they have done to so many people.

Silvan Schreuder – wearepopslags.com

Jan 16, 2010
Overall
Features
Uptime
Value
Support

I've been with UK2.net for over a year. Hosting has been fairly good (although their database server seems to go down quite often), but when there are problems UK2 are nowhere to be found.

The first problem was with bandwidth. My site started to attract over 100k visitors a month and at one point I went through my bandwidth allocation. No email or phone call to warn me or offer me an upgrade, the site just went black. I tried to get hold of them over the weekend, no response. Even on Monday or Tuesday I didn't manage to get hold of them; their 50p a minute tech support line keeps ringing out.

Then this month, my site went over it's allowed CPU usage (a sign to upgrade to a dedicated server). Again, no warning, they just suspended the account. Trying to upgrade my account from shared to a VPS didn't lead to anything; there's no way to get hold of them.

So stay away from them if you're looking for a host you can talk to.

Pavel Fernandez –

Jan 7, 2010
Overall
Features
Uptime
Value
Support

I used uk2.net with no problem for about a year. Everything was Ok until one day my sites were down due some servers updates and from that moment the tech support was so inefficient that I was 2 month with no service before I finally stop the contract. It was a madness, you don't want to read all they replays to my emails and still two of my nicks (pavelfernandez.co.uk and .com) are not online because they don't wan't to give me access to move those to a new name server.

Summary
-uptime: Ok until you are just no online anymore.
-value: Is not expensive but neither particularly cheap.
- suport: ummm some times I guess no one was there and when someone was to the other side was incompetent and not aware.

As usual you never knows how good is a service until you actually have a problem but do not bet at uk2 for your own good.
I'm not the only with the similar experience, google for reviews and you will find many other unfortunate users.
cheers, pavel

Lynn Adamson –

Nov 16, 2009
Overall
Features
Uptime
Value
Support

When I looked for an email host I looked for possible negatives on the net. They seemed to be OK based upon lack of negative feedback but once I bought the service found that the service was poor - as an email user I need to be confident of access and that emails will be delivered/ received successfully. When things go wrong the response needs to be prompt, knowlegeable and honest - UK2's system heartbeat page is never accurate to what I as a customer was experiencing and although tickets are acknowledged, they are often not resolved/ reponded too as one would wish. The most recent upgrade has meant that I have been unable to access emails for >10 days, as this is a business email, I dread to think what impact it is having on my business. I would not recommend UK2 to anyone as the service is so poor even personal users would suffer by it.

david james – gayfriendlyaccommodation.com

Nov 11, 2009
Overall
Features
Uptime
Value
Support

I have been with UK2 now for many years and they host multiple domains for me, but the service is diabolical when things go wrong. Last week all the emails system crashed and a week later I still have email accounts I cannot access. I have raised support tickets which have eventually been answered and supposedly resolved the problem, but not yet! I’m still waiting for them to get it sorted and respond. I have now written 4 tickets to tech support and tried all their verification and control panel options until my fingers hurt. Still no email account!
I am in the process of migrating to another host, which is cheaper and offers more facilities than UK2, hopefully a better service too.
I would strongly recommend anyone looking for a webhost/email to go elsewhere for a better deal and far better service.
UK2 sucks when things go wrong, as far as I'm concerned, and I've spent thousands of pounds in hosting fees to them over the years. But when the proverbial hits the fan I have to suffer with all the rest unless I pay even more to phone some dodgy help line at 50p per minute. Right!

Karl Jones – purelight-photography.com

Aug 8, 2009
Overall
Features
Uptime
Value
Support

We run a small photography forum. The forum has a membership of about 300, many of whom are inactive. We installed a program which would contact these members and, if they did not log in to the forum within a certain time, would remove these members from the database. UK2.net has defined this as spamming and has taken down the site – without contacting me for an explanation. The site is still down.
I think that this is reprehensible behaviour and would certainly say that the host cannot be trusted to deal properly with its clients.

I wish I had seen the many poor reviews for UK2.net. Had I done so, we would never have signed up with them. Their support is terrible. They claim 24 hour support but this is only for technical matters and is EXTREMELY SLOW. They cannot cope with the problem we have experienced. We are accused of spamming - something we would never do - and their first reaction is to close the site down. They did not consider the other possibilities - our emailing our members (and only our members) or a possible hacking of the site.

Other internet reviews of UK2.net mention their poor security precautions - I can believe this.

I would never recommend UK2.net, and I cannot think them suitable for any purposes, unless you want your money taken in exchange for frustration, headaches and anger.

An update – they have frozen my account, I am unable to transfer my domain names, and they have not given me a refund – I have only been with them four weeks.

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UK2.net : Our Expert Opinion

U2.net Introduction

UK2.net is one of the largest UK-based web hosting companies, offering a wide variety of hosting packages and service. Founded in 1998, UK2.net has since grown into a large organisation. It’s a core component of the UK2 Group which also owns several other web hosting companies such as VPS.net, Dotable, Reseller.biz and more.

UK2.net does not have a specific focus when it comes to web hosting. In its 14 years of existence, the company has sold over a million domain names, hosted thousands of websites and managed dedicated servers for customers all over the world.

UK2.net Hosting Plans

There are a wide range of hosting plans available through UK2.net. Shared hosting, cloud hosting, dedicated server hosting, cloud based VPS hosting and a range of reseller plans makes UK2.net a very comprehensive web hosting company.

Shared hosting from UK2.net comes in four different packages, each competitively priced, allowing the customer to choose a month, year or two-year contract. Its shared hosting is exclusively Linux-based.

● The starter plan is a low-cost option designed for a very basic website. It allows for one website only and provides 500 MB disk space and 1 GB bandwidth. It’s worth noting that this option doesn’t give you a free domain name; this will have to be purchased separately.
● The personal plan allows for up to 10 websites with unlimited disk space and bandwidth. This plan provides one free domain name and is well-suited for personal use.
● The business plan allows for unlimited sites, disk space and bandwidth and comes with three free domain names. This plan also gives the customer a free SSL certificate and dedicated IP address, so it’s a good option for eCommerce.
● The business cloud plan is similar to the business plan with that all-important step-up to cloud based web hosting. This comes with additional extras such as a choice of server locations, an uptime SLA and more premium features.

There are some web hosting plans designed specifically for eCommerce sites which include a variety of customisation plans. These are currently only available shared hosting plans, although a cloud hosting plan for eCommerce sites is currently marked as ‘coming soon.’

UK2.net offers four plans for resellers, and customisation can be used to upgrade some features. The reseller plans only cover Linux-based hosting.

● The Starter plan allows for 10 domains, 10 GB disk space and 100 GB bandwidth. This package does not include any domain names or SSL certificates.
● The Reseller plan allows for unlimited domains, 100 GB disk space and 1000 GB bandwidth. This comes with one free domain name and 5 SSL certificates.
● The Reseller Plus plan is similar to the Reseller plan, but allows for unlimited disk space, bandwidth, SSL certificates and also provides an uptime SLA.
● The Reseller Cloud plan is similar to the Reseller Plus plan, but it’s upgraded to the cloud.

VPS hosting is available through UK2.net, but it is only available on cloud infrastructure. Customers can choose from a variety of Linux and Windows operating systems and can scale their VPS needs to suit their requirements. VPS hosting starts with a 1 GHz processor, 256 MB RAM and 50 GB disk space and is scalable up to 24 GHz processing power, 23 GB RAM and 500 GB space. Customers can also choose from a monthly or yearly plan.

UK2.net offers five options for dedicated hosting based on the hardware you require. Each allows customers to choose from either Windows and Linux operating systems, and all can be topped up with a whole host of extras, such as full server management, backups and reboots.

UK2.net Uptime/Downtime

There is little information regarding UK2.net’s data centres. One source I read suggested that there are three, although I can’t confirm this. There seems to be at least one data centre based in the UK and at least one in the US; again, information is hazy. It seems the dedicated servers used by UK2.net are all located in the UK, but only the cloud hosting plans allow users to choose their server location.

Whilst UK2.net do not make any boasts about uptime or provide any guarantees, some hosting plans come with an SLA which will compensate customers when uptime falls below 99.5%. They report a certain amount of uptime data on their ‘Service Heartbeat’ page.

UK2.net Support

Customer support is provided 24/7 through an online help desk where customers can submit tickets. There is a live chat system and phone line for technical support which is also open 24/7, but crucially, this costs 50p per minute to actually use. UK2.net’s Facebook, Google+ and Twitter accounts are very active, but they do not encourage their use for support. Instead, customers are directed to the help desk.

UK2.net provide a knowledge base and a blog for communications and updates. The UK2.net site also hase a useful ‘Service Heartbeat’ page where any server downtime, planned or unplanned, is announced.

UK2.net in the News

There haven’t been many stories around UK2.net in the media, either good or bad. A recent article in Equities.com named them in The Sunday Times’ Tech Track 100 List, which is worthy of a quick mention.

http://www.equities.com/news/news-headline-story?dt=2012-09-20&val=501572&d=1&cat=headline

UK2.net Control Panel

The control panel offered for UK2.net’s web hosting and reseller hosting plans is cPanel, which most experienced customers will be familiar with. The dedicated server and VPS hosting plans come with a choice of control panels, depending on which operating system the customer chooses.

UK2.net Extras

For an additional cost, UK2.net web hosting customers can pay for a Facebook integration which allows a page from their website to be displayed on Facebook. UK2.net also provides a web analytics tool and SEO tools for business and business cloud hosting customers, although other web hosting plans allow you to buy these as an add-on.

Personal, business and business cloud web hosting plans also come with Google Adword credits to help sweeten the deal.

The Softaculous ‘one-click installer’ comes free with most web hosting plans, except the Starter plan. WordPress, Joomla, Drupal and TYP03 are all available, and PHP, Ruby on Rails and Perl are all supported.

Fantastico is provided for all reseller hosting plans except the Starter plan, allowing for a variety of one-click installs for customers and their own clients.

UK2.net Money Back Guarantee / Cancellation Policy

Accounts can be cancelled within 14 days; customers must give written notice.

UK2.net has a 30-day risk-free refund policy for web hosting, reseller hosting and dedicated server hosting packages. This does not include any setup fees, domain name fees or add-ons. To cancel under the 30-day money-back guarantee, customers must cancel through the support portal.
UK2.net Summary

UK2.net stack up pretty well against many other hosting companies, although the lack of easy to find information about their data centres may be a cause for concern for some potential customers. The biggest downside to their service is that massive charge for calling technical support teams, and if you want to avoid this, you’ll need to rely on the ticket system onlt. Despite this, UK2.net are a well-established company with an impressive array of services on offer.

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Hosting plans start at $2.31 / month

UK2.net Hosting Plans

Hosting PlanDisk SpaceBandwidthPrice 
Business Web Hosting StarterRAID-5 and backup every 6 hours$2.31/monthView Plan
Business Web Hosting HomeView Plan
Business Web Hosting Business$9.22/monthView Plan
Business Web Hosting Business Plus$21.62/monthView Plan
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UK2.net Coupons

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UK2.net Features

Looking for specific features? This host offers...


  • Apache 2
  • AWStats
  • Control Panel
  • Custom Error Pages
  • Email Support
  • File Manager
  • Phone Support
  • Raw Files
  • Shared Hosting
  • Webalizer

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