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UK2.net is one of the largest UK-based web hosting companies, offering a wide variety of hosting packages and service. Founded in 1998, UK2.net has since grown into a large organisation. It’s a core component of the UK2 Group which also owns several other web hosting companies such as VPS.net, Dotable, Reseller.biz and more.
UK2.net does not have a specific focus when it comes to web hosting. In its 14 years of existence, the company has sold over a million domain names, hosted thousands of websites and managed dedicated servers for customers all over the world.
UK2.net Hosting Plans
There are a wide range of hosting plans available through UK2.net. Shared hosting, cloud hosting, dedicated server hosting, cloud based VPS hosting and a range of reseller plans makes UK2.net a very comprehensive web hosting company.
Shared hosting from UK2.net comes in four different packages, each competitively priced, allowing the customer to choose a month, year or two-year contract. Its shared hosting is exclusively Linux-based.
● The starter plan is a low-cost option designed for a very basic website. It allows for one website only and provides 500 MB disk space and 1 GB bandwidth. It’s worth noting that this option doesn’t give you a free domain name; this will have to be purchased separately.
● The personal plan allows for up to 10 websites with unlimited disk space and bandwidth. This plan provides one free domain name and is well-suited for personal use.
● The business plan allows for unlimited sites, disk space and bandwidth and comes with three free domain names. This plan also gives the customer a free SSL certificate and dedicated IP address, so it’s a good option for eCommerce.
● The business cloud plan is similar to the business plan with that all-important step-up to cloud based web hosting. This comes with additional extras such as a choice of server locations, an uptime SLA and more premium features.
There are some web hosting plans designed specifically for eCommerce sites which include a variety of customisation plans. These are currently only available shared hosting plans, although a cloud hosting plan for eCommerce sites is currently marked as ‘coming soon.’
UK2.net offers four plans for resellers, and customisation can be used to upgrade some features. The reseller plans only cover Linux-based hosting.
● The Starter plan allows for 10 domains, 10 GB disk space and 100 GB bandwidth. This package does not include any domain names or SSL certificates.
● The Reseller plan allows for unlimited domains, 100 GB disk space and 1000 GB bandwidth. This comes with one free domain name and 5 SSL certificates.
● The Reseller Plus plan is similar to the Reseller plan, but allows for unlimited disk space, bandwidth, SSL certificates and also provides an uptime SLA.
● The Reseller Cloud plan is similar to the Reseller Plus plan, but it’s upgraded to the cloud.
VPS hosting is available through UK2.net, but it is only available on cloud infrastructure. Customers can choose from a variety of Linux and Windows operating systems and can scale their VPS needs to suit their requirements. VPS hosting starts with a 1 GHz processor, 256 MB RAM and 50 GB disk space and is scalable up to 24 GHz processing power, 23 GB RAM and 500 GB space. Customers can also choose from a monthly or yearly plan.
UK2.net offers five options for dedicated hosting based on the hardware you require. Each allows customers to choose from either Windows and Linux operating systems, and all can be topped up with a whole host of extras, such as full server management, backups and reboots.
There is little information regarding UK2.net’s data centres. One source I read suggested that there are three, although I can’t confirm this. There seems to be at least one data centre based in the UK and at least one in the US; again, information is hazy. It seems the dedicated servers used by UK2.net are all located in the UK, but only the cloud hosting plans allow users to choose their server location.
Whilst UK2.net do not make any boasts about uptime or provide any guarantees, some hosting plans come with an SLA which will compensate customers when uptime falls below 99.5%. They report a certain amount of uptime data on their ‘Service Heartbeat’ page.
Customer support is provided 24/7 through an online help desk where customers can submit tickets. There is a live chat system and phone line for technical support which is also open 24/7, but crucially, this costs 50p per minute to actually use. UK2.net’s Facebook, Google+ and Twitter accounts are very active, but they do not encourage their use for support. Instead, customers are directed to the help desk.
UK2.net provide a knowledge base and a blog for communications and updates. The UK2.net site also hase a useful ‘Service Heartbeat’ page where any server downtime, planned or unplanned, is announced.
UK2.net in the News
There haven’t been many stories around UK2.net in the media, either good or bad. A recent article in Equities.com named them in The Sunday Times’ Tech Track 100 List, which is worthy of a quick mention.
UK2.net Control Panel
The control panel offered for UK2.net’s web hosting and reseller hosting plans is cPanel, which most experienced customers will be familiar with. The dedicated server and VPS hosting plans come with a choice of control panels, depending on which operating system the customer chooses.
For an additional cost, UK2.net web hosting customers can pay for a Facebook integration which allows a page from their website to be displayed on Facebook. UK2.net also provides a web analytics tool and SEO tools for business and business cloud hosting customers, although other web hosting plans allow you to buy these as an add-on.
Personal, business and business cloud web hosting plans also come with Google Adword credits to help sweeten the deal.
The Softaculous ‘one-click installer’ comes free with most web hosting plans, except the Starter plan. WordPress, Joomla, Drupal and TYP03 are all available, and PHP, Ruby on Rails and Perl are all supported.
Fantastico is provided for all reseller hosting plans except the Starter plan, allowing for a variety of one-click installs for customers and their own clients.
UK2.net Money Back Guarantee / Cancellation Policy
Accounts can be cancelled within 14 days; customers must give written notice.
UK2.net has a 30-day risk-free refund policy for web hosting, reseller hosting and dedicated server hosting packages. This does not include any setup fees, domain name fees or add-ons. To cancel under the 30-day money-back guarantee, customers must cancel through the support portal.
UK2.net stack up pretty well against many other hosting companies, although the lack of easy to find information about their data centres may be a cause for concern for some potential customers. The biggest downside to their service is that massive charge for calling technical support teams, and if you want to avoid this, you’ll need to rely on the ticket system onlt. Despite this, UK2.net are a well-established company with an impressive array of services on offer.
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