Add Your Review for UK2.net

35 UK2.net Reviews:

Is UK2.net the host for you?

Last reviewed Apr 12, 2016

Key features

  • PHP
  • WordPress
  • Uptime Guarantee
  • MySQL
  • Perl
  • cPanel

User Reviews - Total: 35

★★★★★
Support
★★★★
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★★★★★
Uptime
★★★★
Value
★★★★

All i can say is avoid them and go with a better company, there idea of how to run shared servers is awful. They undertake upgrades on their boxes without thought to the impact e.g Upgrade PHP to a new version but unlike most shared hosting they make the new version and old versions available they will simply install the new and remove any old breaking many sites. You either sort your site to work on the new or tough pay for a VPS and do what you like, poor attitude towards customers.They have no handle on required for all of the platforms people use e.g joomla, motocms etc and make changes that will break them.

Technical support - most of the guys are clueless with very limited technical knowledge, they make suggestion why no knowledge of what their suggestions even mean.

One word suggestion about UK2, AVOID. One word to describe their support, Incompetant

 
★★★★★
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★★★★
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★★★★★
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★★★★★
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★★★★

UK2 offers not too bad hosting solution for a good price. This is until something goes wrong. Their support staff offer a 'path of least resistence' approach to their hosting. My account auto-renewed after 2 years of service. Not something I wanted, and it appears this is their default option. After contacting their billing to renogtiate this renewal of their service, they refused to offer any refund on the package, but did drop my service plan from 2 years to 1. So now I am getting 1 years hosting for the price of 2 and they still refuse to change this. I recommend using anyone but these cowboys.

 
★★★
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★★★★
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★★★★
Uptime
★★★★
Value
★★★★★

I signed up to UK2 as I already had my domain with them, I'm pretty much a novice so in hindsight, I really should have gone through more reviews...like on this website maybe! I launched my wordpress-based site and everything was going fine until I needed to update the Wordpress version and upgrade the security - I hired a trained professional to sort this out for me. When he was upgrading these things, UK2 disconnected my site (without warning me!) and after 5 days(!!) of it being down they said their security system was blocking my upgrade. The support team were VERY slow to escalate my problem and then when they did get my site back online they took it down again almost instantly for 'phishing', which there was no way it could have done that as it was offline for nearly a week! They also said that there was something wrong with my template and that the IO speed to the disk was causing the upgrade to take longer than UK2's server's could handle so it timed out, thus disconnecting me site. This is all rubbish! My site was down for hours each day and no one in UK2 seemed to think this was an issue. Bottom line is, support are slow, there is no urgency, they don't keep you informed as to why they've taken your site down and they don't refund you, despite their service being shocking.

I'm just worried now that they'll keep charging me as was the experience of other reviewers on here... I've now gone with a small local based hosting provider and they're really communicative and not that much more expensive. Life lesson learned here - buy cheap, buy twice!

 
★★★★
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★★★★
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★★★★
Uptime
★★★★
Value
★★★★

I signed up for a VPS SSD package and paid. I didn't know that the subscription was on auto renew but that that okay. I was billed and charged well in advance for the following month and also billed more than previously paid. I contacted them and they said I had signed up with a promo offer and in their terms it states the fee will increase.
I checked what I had clicked and their was no offer for that page. The "winter warmer" offer they mentioned was not applicable to me.
I went back and forth with support with no resolution and said if the price was to stay at the new higher fee I would be giving the 14 days notice they require for cancellation at the time ( remember I have now paid with the second fee and have about 6 weeks remaining ). The support is very slow and the next day I get an email saying all services have been canceled as per my request and all money refunded. I have screenshots of all support queries that I have also posted on Facebook and Twitter that show this was never requested nor agreed upon.
They removed all my work and websites without any warning. I have no backups and no way of retrieving any data.
They are an absolute nightmare. Please Google "UK2 Reviews" and read up on them before you sign up. I wish I had...

 
★★★★
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★★★★
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★★★★
Uptime
★★★★
Value
★★★★

Don't use this company. They tempt you in with very cheap prices but then you find out their customer service is appalling and hidden costs for every possible service you need after the initial cheap domain reg.

If you try and move away from them they put up loads of barriers and make you pay ridiculous charges.

The worst hosting company i have ever dealt with and i will never use them again.

 
★★★★★
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★★★★★
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★★★★★
Uptime
★★★★★
Value
★★★★★

After checking out the market for an SSD based VPS (we needed win 2008 for testing and some crunching so needed 16GB Ram, 300+ GB SSD HDD and didn't want to have to worry about bandwidth use) we went with UK2. Pricing was pretty keen, seemed almost USA level pricing but was important to us that the service was UK based.

Setup was very easy - quick checkout, easy payment options including paypal, monthly contract with no tie in. Machine was live very quickly even though its not likely to be a standard config. Exactly as specification and connectivity was very fast, clearly this VPS is well placed in terms of network connectivity and throughput is impressive. Came with a couple of really useful tools preinstalled which I thought a nice touch - saved me some time and faff.

CHI which is their new control panel is really great. Breath of fresh air after all the old CPs we use. Hostgator have just updated their CP but this CHI one is just miles ahead. Very fast, slick and feels modern. Ultimately the basic tasks have not changed - it's hosting after all - but it just feels a nicer place to be and more productive because of this. UK2 should be congratulated and some of the dinosaurs out there should take note.

In performance the VPS has been faultless and very fast.

 
★★★★
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★★★★
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★★★★
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★★★★
Value
★★★★

I have to say UK2 are by far the worst hosting service I have ever used. Not only is the downtime poor but the service is awful! They keep cancelling my monthly recurring hosting and then asking me to submit my details again and again. I strongly recommend for anyone to avid this host!

 
★★★★★
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★★★★
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★★★★
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★★★★
Value
★★★★

I took out a reseller contract, paid in advance for 1 year and it has been nothing but horrendous! The down time is ridiculous, down again today! every week I have several customers complaining about the downtime and I've lost business because of it. When I call to ask what is going on I pay 10p a min to be told they don't know but it will be fixed soon - it's not good enough! I can't wait to move, don't use them!

 
★★★★
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★★★★
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★★★★
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★★★★
Value
★★★★

This company is a total joke! bought a domain from them, along with hosting and security adds on. I was charged for the services which were then, not provided. After a week, I contact them, and before helping me, they want to verify I am the owner of the domain!? to be told next, it is down to billing to sort this out, but they don't work at the week end. Their excuse for not providing the services: the postcode I gave them is wrong. Well, I leave in a country with no postcode, and it is quite funny how the postcode is fine to charge my card, but not to provide me with services. As some others have said, these guys are a bunch of cowboys! they are the worst example of customer service I have ever encountered and would warn anyone to think twice before using them!
SHOCKING EXPERIENCE!!!!

 
★★★
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★★★★
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★★★★
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★★★★
Value
★★★★

I have been with UK2 for many years and I can say that they have helped me upgraded my website developing skills a great deal. It's a shame all those horrible review I read about them.
I would however agree with many that their support is very very bad and discouraging. I bring market to them only to be disappointed. It take me ages to resolve issues and expensive too.
Nevertheless, their site builder software amidst many other web-developing software packages give you a real good experience, making a professional out of you. I still love UK2Net. Keep the good work up.

 
★★★★
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★★★★
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★★★★
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★★★★
Value
★★★★

I took out a reseller hosting package for 2 years and had nothing but problems. I contacted UK2 on their 0845 number (0800 number only available for sales) and cancelled the contract agreeing to write off the money just to be rid of them.

2 years later they have debited nearly £1k from my bank account and claim I should have logged a ticket to cancel the contract and refused a refund of any form.

Total cowboys. Avoid at all costs.

 
★★★★
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★★★★
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★★★★
Uptime
★★★★
Value
★★★★

Just how disorganised they are. They frequently pull the plug on my site when it is well in credit for things such as domain hosting. They then only partly respond to complaints and the site remains down meantime.
Support queries are rarely handed well and numerous complaints are required.
Customers require a degree of expertise especially to negotiate their dashboard system
They handly problems badly
One with time, patience and an alternative website for backup
NO NO NO

 
★★★★★
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★★★★
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★★★★★
Uptime
★★★★★
Value
★★★★

UK2 is like something nasty stuck to the bottom of your shoe you can't get rid of. I had used them for a number of years to host a domain which I stopped using a couple of years ago. I noticed they were still billing me for various services....that was not their fault. I then tied to cancel and actually received an email from them confirming all services had been cancelled. Then I get billed again. When I contacted them they told me I had only cancelled webdiversion and not the hosting, despite thir email saying all services had been cancelled. I was refused a refund, they would not put me in touch witha senior staff manager to resolve the problem and apparently it was all my fault!

Apalling customer service, all hey are good at is charging your credit card...avoid!

 
★★★★★
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★★★★
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★★★★★
Uptime
★★★★★
Value
★★★★

Just a word of warning to anyone who uses UK2 (UK2NET) for domain registration/ hosting. I've been with this company (about 50 domains) for about 5 years. Recently I've noticed that my renewal invoices are getting larger and larger. It transpires that "for my convenience" they have started automatically adding hosting and "domain security" to all domain renewals. Its not a huge amount, about £3 for hosting and the same for domain security but that adds up to £300 per year. It took several hours at 4p per minute (!) to get these costs refunded. So, I'm updating the whois details so I can move to a different registrar... and uk2 have taken ownership of all my domains and wont let me update the details back. It's taken threats of going to the police for them to let me take ownership back! Needless to say I'm changing registrar immedietly.

 
★★★
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★★★★
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★★★★★
Uptime
★★★★
Value
★★★★

UK2.net are simple awful! The web management tool is very limited and difficult to use, the customer service is almost non-existent and their charges are very excessive. Don't be fooled by the cheap 'headline' prices: 'DNS Management'? £16.99 extra. Website forwarding? Extra. Domain transfer out? £12.99 if you've been with them less than 2 years.

We have had several client websites go down due to them ceasing the DNS hosting. Fair enough, we had not paid for the domain renewal but this was due to an expired credit card... which they failed to tell us about. Some emails saying 'THIS DOMAIN WILL CEASE UNLESS PAYMENT IS MADE' would be appreciated.

They also expect 14 days written notice to cancel services; just setting a service to not auto-renew isn't enough. Transferring domains out is done one at a time, and they also want a £12.99 fee to do the transfer if the domain was registered less than two years ago.

We moved all our domains (almost 100 of them) to them less than six months ago and we're regretting it already... and they want us to pay more money to leave them! It feels like blackmail!

Note that we only use them for domain names, so can't comment on their other services.

 
★★★★
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★★★★★
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★★★★★
Uptime
★★★★
Value
★★★★★

I recently purchased a dedicated server from Uk2 and I'm amazed. I love the speed of my dedi, I was able to use it to host a game server, I love the 1 gbit port speed so I don't get ddosed alot. The price was "ehhh". I could of found it cheaper somewhere else but I relied on Uk2 because they are more known and higher up. Thanks UK2!

 
★★★★
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★★★★
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★★★★
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★★★★
Value
★★★★

UK2 seem to be on a mission to put my company out of business. Firstly they completely wiped our server on one occasion (luckily we had back ups) whilst performing routine maintenance (they backed up our server on to the same server and then wiped it). Subsequently we have lost many clients due to the shocking uptime - the server has been down for significant periods of time three times in the last week. Despite contacting them and trying to get these issues resolved through supreme support - no one seems to care about the problems we have experienced and have responded simply by being rude and condescending. If you value your clients, your livelihood and your reputation avoid avoid avoid - I cannot put in to words how bad they are!!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I have been hosted with one of UK2.net services called vps.net for around three years and while I have had some rough patches, I am overall quite happy.

When I first signed up there support has been fast in replying and I am not including the first reply that says "We are looking into it", I mean an actual reply that helps. To this day support has always been the same although I do not use support much nowadays.

Cost wise I sadly can not really comment on as I currently have a whole bunch of discounted systems but if I had to pay full price I would still say it was worth it!

Uptime ... this is where the review turns a bit sour. During my time with them I have had three times I would call "complete downtime" due to SAN Issues. Basically the vps went offline for days while their systems was rebuilding or due to their SAN failing. However as of late during the last year they got a new SAN setup and I can honestly say I never seen any downtime lately.

As these are vpses products, this is not for everyone. This is for people that want their own system and be able to set it up as they want and while they can help you with that - they do charge per ticket (not sure of price for those tickets). But if you know what you are doing than you are the ideal customer.

I would recommend to any that is looking for a vps that is needed to always be on but only if you know what you are doing.

 
★★★
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★★★★
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★★★★★
Uptime
★★★★★
Value
★★★★

Couldn't agree more, I was with UK2.net in one form or another for 10 years, mainly domain names, then about 4 years ago I took out a e commerce package with them for my business.The software I used through their site doesn't work properly half the time but I managed to build a reasonable site that enabled customers to buy online. Had a few problems now and again with paypal carts not working then, uk2 decided to change (update) their software, it went seriously downhill from there.I couldn't log on or edit my site for over a week, their customer service is crap, you are lucky to get an answer within 24 hours of emailing them even if you put "critical" in the message status, they didn't seem to care I was losing customers and sales, enough was enough and I have changed hosts, I'm now with freeola, their software is easier to use and I am building a new site.
To transfer my main domain from UK2 was a pain too, talk about go round the houses!
I would never go back to them, I was paying £275 per year for UK2 now I pay £40 per year with freeola and a better website, better tech support who actually answer my questions.
My advice DON'T use UK2 they are expensive, their site and software is often plagued by faults and their customer service is non existant.

 
★★★★
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★★★★
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★★★★
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★★★★
Value
★★★★

I have Hosted my websites with UK2 for 6 years and I am not entirely sure why...
ever since I started my account with them i have experienced trouble the main one being permissions issues from the get go.

My account was hacked over and over and then because they can't setup a server properly they turn you the account holder into in to a criminal and lock your account and if you don't pay them £80 they will not unlock your account.

What service!

I would stay away from UK2.net if I were you because if you run a business.. don't expect your website to be up even 12% of the time.

 
★★★★
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★★★★
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★★★★
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★★★★
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★★★★

Awful, Awful, Awful! I agree with all the previous negative but truthful reviews. I run an online website and the site went down last Xmas and guess what my site is down this Xmas too.

So if you are a business making money then don't bother with UK2 as they will make sure you lose money during the busiest week of the year!

 
★★★★★
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★★★★★
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★★★★
Uptime
★★★★★
Value
★★★★

I have multiple accounts with UK2 and 7 sites. I recently started tracking the down time - every 2 minutes and the results are shocking. They frequently fail to respond to "site down" support tickets and frequently fail to report when the problem has been fixed. They even go as far as saying that there isn't a problem when a site has been down for a period of time. I have at least 8 reported instances of sites being down in that last few months. This ranges from a few minutes to hours.
Avoid

Peter Ritchie

 
★★★
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★★★★
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★★★★★
Uptime
★★★★
Value
★★★★

UK2.net is a bad host. One of my clients is on a shared server which goes down for minutes/hours every few days. Another of my clients, before she left them recently, had issues with high memory usage due to VPS misconfiguration which they couldn't solve. Another one had issues with transferring his domain from them about a year ago.
Their customer service is poor if there is any. Send them a general query and most probably you will not receive any response. Chase them, you will receive a response after 5 days or so and it may not answer your question. Go to their live chat and you will see: UK2.NET sales department is not currently available, please leave a message and we will get back to you shortly. This is my honest review as a web developer who have not used UK2.net service but got in touch with them by email few times and looking after clients who are disturbed by poor UK2 hosting service.

 
★★★★★
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★★★★
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★★★★★
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★★★★★
Value
★★★★

I've been with uk2 for a couple of years and find increasingly that their communications to the customer (i.e. ME!) is getting worse and worse. When ever there is a problem it is never their fault and the "help" offered is vague at best but mostly useless.

Worstt of all my site has been down now for over a week due to their upgrade going wrong. They are now asking me to back up the databases for my site from their servers because it costs them money to retrieve their back ups!!!! Only then will they migrate my site site to another server. Utterly ridiculous.

Stay clear from this tin pot outfit who don't know their @rs£ from their elbow.

 
★★★★
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★★★★
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★★★★
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★★★★
Value
★★★★

I have been a uk2 customer for many years, with a few websites, I have always found them a good company, support is always good, I would recommend them to anyone without haste

 
★★★★★
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★★★★
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★★★★
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★★★★
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★★★★★

UK2.net has to be the worst host possible. The 24/7 support is an ABSOLUTE waste of time. Dont worry, they have reseller only support that is better! BULL! No weekend or night support with them. There is no automated setup, the reseller hosting is never online. The databases for websites crash daily and to top it all off, when i moved to them from another reseller host, obviously had to upload my clients sites, I GOT SUSPENDED, for breaching their terms of service.
Oh, nearly forgot to mention, that the cPanel got hacked by a script kiddie in the first week, who thought it was a good idea to change the suspended page to his own distasteful page and place all our clients in the suspended list, thus showing the custom page of the script kiddies. UK2's answer was that it was our fault for having an outdated script??? You provide cpanel, not me??
AVOID AVOID AVOID!!! I eventually got a refund through Paypal.

 
★★★★★
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★★★★★
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★★★★★
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★★★★★
Value
★★★★★

The worst support ever - you have to wait more than a day for any reply .
I do not recomend this hosting.

 
★★★★
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★★★★
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★★★★
Uptime
★★★★
Value
★★★★

I ordered a 1 year hosting plan and had to pay with my credit card (they didnt offer paypal as an option). About 3 months in I had not used the account. Phonened them to make sure it would be cancelled at the end of the year and they confirmed it would be.

Low and behold a year later, I get a bank statement - they charged me £88 (I had paid £44 for the first year).

I opened a billing ticket asking them to refund it as I had requested a refund. I also asked why it was that:

A) I was never notified the funds would be taken
and
B) That the price had DOUBLED!

They flat out refused a refund saying I should have sent in a ticket instead of phoning them. Despite never using the account they were still happy to charge me.

And get this. As a 'gesture of good will' they would extend the account for 12 months (meaning it ended up that I paid £88 for two years.

So, at the end of it I'm out £132 for a 3 year hosting account that will never be used. All because of their immoral accounting team.

STAY CLEAR. uk2.net sucks, as do all their brands. VPS.net sucks, Midphase Sucks and 100tb.com sucks. A bunch of money grabbing assholes.

 
★★★
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★★★★★
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★★★★★
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★★★★
Value
★★★★★

UK2.net are a great host, for more than one single reason. Their friendly support/sales staff have assisted my charity from day one. Being a complete 'technophobe' myself, I came to UK2 with a single query; "I need a website for my charity and I need to accept donations online". UK2 was quick to offer my charity a extremely good-quality, 99.9% uptime hosting package at a reasonable discounted price. The support staff were also helpful with helping me set up the website by offering other services as well as recommending others from experience, what more could you ask for in a host! UK2 staff are both kind and polite (not to mention patient) but also have experience in the area, being able to offer useful and usable advice to consumers such as myself. I would recommend UK2 for even the novice of website users, the service is quick and easy to use and I would most definitely recommend UK2.net to my friends/colleagues.

 
★★★★
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★★★★
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★★★★

Just like the thousands of others comments and complaints on the net about uk2.net .. awful.
Support when it happens can be rude, derogatory and downright untrue.

This company should be closed down for all the harm they have done to so many people.

 
★★★★
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★★★★
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★★★★★
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★★★★★
Value
★★★★★

I've been with UK2.net for over a year. Hosting has been fairly good (although their database server seems to go down quite often), but when there are problems UK2 are nowhere to be found.

The first problem was with bandwidth. My site started to attract over 100k visitors a month and at one point I went through my bandwidth allocation. No email or phone call to warn me or offer me an upgrade, the site just went black. I tried to get hold of them over the weekend, no response. Even on Monday or Tuesday I didn't manage to get hold of them; their 50p a minute tech support line keeps ringing out.

Then this month, my site went over it's allowed CPU usage (a sign to upgrade to a dedicated server). Again, no warning, they just suspended the account. Trying to upgrade my account from shared to a VPS didn't lead to anything; there's no way to get hold of them.

So stay away from them if you're looking for a host you can talk to.

 
★★★
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★★★★★
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★★★★
Value
★★★★

I used uk2.net with no problem for about a year. Everything was Ok until one day my sites were down due some servers updates and from that moment the tech support was so inefficient that I was 2 month with no service before I finally stop the contract. It was a madness, you don't want to read all they replays to my emails and still two of my nicks (pavelfernandez.co.uk and .com) are not online because they don't wan't to give me access to move those to a new name server.

Summary
-uptime: Ok until you are just no online anymore.
-value: Is not expensive but neither particularly cheap.
- suport: ummm some times I guess no one was there and when someone was to the other side was incompetent and not aware.

As usual you never knows how good is a service until you actually have a problem but do not bet at uk2 for your own good.
I'm not the only with the similar experience, google for reviews and you will find many other unfortunate users.
cheers, pavel

 
★★★
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★★★★
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★★★★★
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★★★★
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★★★★

When I looked for an email host I looked for possible negatives on the net. They seemed to be OK based upon lack of negative feedback but once I bought the service found that the service was poor - as an email user I need to be confident of access and that emails will be delivered/ received successfully. When things go wrong the response needs to be prompt, knowlegeable and honest - UK2's system heartbeat page is never accurate to what I as a customer was experiencing and although tickets are acknowledged, they are often not resolved/ reponded too as one would wish. The most recent upgrade has meant that I have been unable to access emails for >10 days, as this is a business email, I dread to think what impact it is having on my business. I would not recommend UK2 to anyone as the service is so poor even personal users would suffer by it.

 
★★★★★
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★★★★
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★★★★★
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★★★★★
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★★★★★

I have been with UK2 now for many years and they host multiple domains for me, but the service is diabolical when things go wrong. Last week all the emails system crashed and a week later I still have email accounts I cannot access. I have raised support tickets which have eventually been answered and supposedly resolved the problem, but not yet! I’m still waiting for them to get it sorted and respond. I have now written 4 tickets to tech support and tried all their verification and control panel options until my fingers hurt. Still no email account!
I am in the process of migrating to another host, which is cheaper and offers more facilities than UK2, hopefully a better service too.
I would strongly recommend anyone looking for a webhost/email to go elsewhere for a better deal and far better service.
UK2 sucks when things go wrong, as far as I'm concerned, and I've spent thousands of pounds in hosting fees to them over the years. But when the proverbial hits the fan I have to suffer with all the rest unless I pay even more to phone some dodgy help line at 50p per minute. Right!

 
★★★★
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★★★★
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★★★★
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★★★★
Value
★★★★

We run a small photography forum. The forum has a membership of about 300, many of whom are inactive. We installed a program which would contact these members and, if they did not log in to the forum within a certain time, would remove these members from the database. UK2.net has defined this as spamming and has taken down the site – without contacting me for an explanation. The site is still down.
I think that this is reprehensible behaviour and would certainly say that the host cannot be trusted to deal properly with its clients.

I wish I had seen the many poor reviews for UK2.net. Had I done so, we would never have signed up with them. Their support is terrible. They claim 24 hour support but this is only for technical matters and is EXTREMELY SLOW. They cannot cope with the problem we have experienced. We are accused of spamming - something we would never do - and their first reaction is to close the site down. They did not consider the other possibilities - our emailing our members (and only our members) or a possible hacking of the site.

Other internet reviews of UK2.net mention their poor security precautions - I can believe this.

I would never recommend UK2.net, and I cannot think them suitable for any purposes, unless you want your money taken in exchange for frustration, headaches and anger.

An update – they have frozen my account, I am unable to transfer my domain names, and they have not given me a refund – I have only been with them four weeks.

 
UK2.net logo

UK2.net

uk2.net Founded: 1998

UK2.net Introduction

UK2.net is one of the largest UK-based web hosting companies, offering a wide variety of hosting packages and service. Founded in 1998, UK2.net has since grown into a large organisation. It’s a core component of the UK2 Group which also owns several other web hosting companies such as VPS.net, Dotable, Reseller.biz and more.

UK2.net does not have a specific focus when it comes to web hosting. In its 14 years of existence, the company has sold over a million domain names, hosted thousands of websites and managed dedicated servers for customers all over the world.

UK2.net Hosting Plans

There are a wide range of hosting plans available through UK2.net. Shared hosting, cloud hosting, dedicated server hosting, cloud based VPS hosting and a range of reseller plans makes UK2.net a very comprehensive web hosting company.

Shared hosting from UK2.net comes in four different packages, each competitively priced, allowing the customer to choose a month, year or two-year contract. Its shared hosting is exclusively Linux-based.

● The starter plan is a low-cost option designed for a very basic website. It allows for one website only and provides 500 MB disk space and 1 GB bandwidth. It’s worth noting that this option doesn’t give you a free domain name; this will have to be purchased separately.
● The personal plan allows for up to 10 websites with unlimited disk space and bandwidth. This plan provides one free domain name and is well-suited for personal use.
● The business plan allows for unlimited sites, disk space and bandwidth and comes with three free domain names. This plan also gives the customer a free SSL certificate and dedicated IP address, so it’s a good option for eCommerce.
● The business cloud plan is similar to the business plan with that all-important step-up to cloud based web hosting. This comes with additional extras such as a choice of server locations, an uptime SLA and more premium features.

There are some web hosting plans designed specifically for eCommerce sites which include a variety of customisation plans. These are currently only available shared hosting plans, although a cloud hosting plan for eCommerce sites is currently marked as ‘coming soon.’

UK2.net offers four plans for resellers, and customisation can be used to upgrade some features. The reseller plans only cover Linux-based hosting.

● The Starter plan allows for 10 domains, 10 GB disk space and 100 GB bandwidth. This package does not include any domain names or SSL certificates.
● The Reseller plan allows for unlimited domains, 100 GB disk space and 1000 GB bandwidth. This comes with one free domain name and 5 SSL certificates.
● The Reseller Plus plan is similar to the Reseller plan, but allows for unlimited disk space, bandwidth, SSL certificates and also provides an uptime SLA.
● The Reseller Cloud plan is similar to the Reseller Plus plan, but it’s upgraded to the cloud.

VPS hosting is available through UK2.net, but it is only available on cloud infrastructure. Customers can choose from a variety of Linux and Windows operating systems and can scale their VPS needs to suit their requirements. VPS hosting starts with a 1 GHz processor, 256 MB RAM and 50 GB disk space and is scalable up to 24 GHz processing power, 23 GB RAM and 500 GB space. Customers can also choose from a monthly or yearly plan.

UK2.net offers five options for dedicated hosting based on the hardware you require. Each allows customers to choose from either Windows and Linux operating systems, and all can be topped up with a whole host of extras, such as full server management, backups and reboots.

UK2.net Uptime/Downtime

There is little information regarding UK2.net’s data centres. One source I read suggested that there are three, although I can’t confirm this. There seems to be at least one data centre based in the UK and at least one in the US; again, information is hazy. It seems the dedicated servers used by UK2.net are all located in the UK, but only the cloud hosting plans allow users to choose their server location.

Whilst UK2.net do not make any boasts about uptime or provide any guarantees, some hosting plans come with an SLA which will compensate customers when uptime falls below 99.5%. They report a certain amount of uptime data on their ‘Service Heartbeat’ page.

UK2.net Support

Customer support is provided 24/7 through an online help desk where customers can submit tickets. There is a live chat system and phone line for technical support which is also open 24/7, but crucially, this costs 50p per minute to actually use. UK2.net’s Facebook, Google+ and Twitter accounts are very active, but they do not encourage their use for support. Instead, customers are directed to the help desk.

UK2.net provide a knowledge base and a blog for communications and updates. The UK2.net site also hase a useful ‘Service Heartbeat’ page where any server downtime, planned or unplanned, is announced.

UK2.net Control Panel

The control panel offered for UK2.net’s web hosting and reseller hosting plans is cPanel, which most experienced customers will be familiar with. The dedicated server and VPS hosting plans come with a choice of control panels, depending on which operating system the customer chooses.

UK2.net Extras

For an additional cost, UK2.net web hosting customers can pay for a Facebook integration which allows a page from their website to be displayed on Facebook. UK2.net also provides a web analytics tool and SEO tools for business and business cloud hosting customers, although other web hosting plans allow you to buy these as an add-on.

Personal, business and business cloud web hosting plans also come with Google Adword credits to help sweeten the deal.

The Softaculous ‘one-click installer’ comes free with most web hosting plans, except the Starter plan. WordPress, Joomla, Drupal and TYP03 are all available, and PHP, Ruby on Rails and Perl are all supported.

Fantastico is provided for all reseller hosting plans except the Starter plan, allowing for a variety of one-click installs for customers and their own clients.

UK2.net Money Back Guarantee / Cancellation Policy

Accounts can be cancelled within 14 days; customers must give written notice.

UK2.net has a 30-day risk-free refund policy for web hosting, reseller hosting and dedicated server hosting packages. This does not include any setup fees, domain name fees or add-ons. To cancel under the 30-day money-back guarantee, customers must cancel through the support portal.
UK2.net Summary

UK2.net stack up pretty well against many other hosting companies, although the lack of easy to find information about their data centres may be a cause for concern for some potential customers. The biggest downside to their service is that massive charge for calling technical support teams, and if you want to avoid this, you’ll need to rely on the ticket system onlt. Despite this, UK2.net are a well-established company with an impressive array of services on offer.

UK2.net Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Business Hosting WordPress PHP Dedicated IP CentOS Linux cPanel Unlimited Unlimited $4.04/month
Usual price:
Business Cloud WordPress PHP Dedicated IP CentOS Linux Uptime Guarantee Unlimited $8.09/month
Usual price:
Reseller Starter PHP Dedicated IP Linux cPanel Perl MySQL 10GB 100GB $25.73/month
Usual price:
Reseller PHP Dedicated IP Linux cPanel Perl MySQL 100GB 1000GB $34.22/month
Usual price:
Reseller Plus PHP Dedicated IP Linux cPanel Perl MySQL Unlimited Unlimited $51.37/month
Usual price:
Reseller Cloud PHP Dedicated IP Linux cPanel Perl MySQL Unlimited Unlimited $114.26/month
Usual price:
UKV100 VPS Hosting Plan PHP Uptime Guarantee Adult Hosting Help Center Live Live Chat Support Phone Support 50GB $14.51/month
Usual price:
UKV200 VPS Hosting Plan PHP Uptime Guarantee Adult Hosting Help Center Live Live Chat Support Phone Support 60GB $38.82/month
Usual price:
UKV400 VPS Hosting Plan PHP Red Hat Linux Uptime Guarantee Adult Hosting Help Center Live 100GB $79.35/month
Usual price:
UKV800 VPS Hosting Plan PHP Uptime Guarantee Adult Hosting Help Center Live Live Chat Support Phone Support 120GB $225.24/month
Usual price:
UKV1600 VPS Hosting Plan PHP Uptime Guarantee Adult Hosting Help Center Live Live Chat Support Support Forum 400GB $363.45/month
Usual price:
UK250 Dedicated Plan PHP Uptime Guarantee Adult Hosting Help Center Live Live Chat Support Support Forum 1TB 10TB $100.60/month
Usual price:
UK450 Dedicated Plan PHP Uptime Guarantee Adult Hosting Help Center Live Live Chat Support Support Forum 2TB 10TB $144.34/month
Usual price:
UK850 Dedicated Plan PHP Uptime Guarantee Adult Hosting Help Center Live Live Chat Support Support Forum 4TB 10TB $260.97/month
Usual price:
UK1750 Dedicated Plan PHP Uptime Guarantee Adult Hosting Help Center Live Live Chat Support Support Forum 6TB 100TB $348.45/month
Usual price:
UK3500 Dedicated Plan PHP Uptime Guarantee Adult Hosting Help Center Live Live Chat Support Support Forum 12TB 100TB $450.50/month
Usual price:
Essential WordPress PHP Dedicated IP CentOS Linux cPanel Unlimited Unlimited $4.04/month
Usual price:

UK2.net Frequently Asked Questions

  • Does UK2.net offer Windows hosting?

    Windows is available on their VPS and dedicated servers.

  • What types of hosting does UK2.net provide?

    They offer shared, VPS, dedicated, and managed hosting plans.

  • Does UK2.net offer reseller hosting?

    They doesn't provide reseller hosting plans.

  • Does UK2.net provide beginner-friendly tools to create a website?

    Shared hosting plans offer an integrated website builder and quite a few templates to choose from. Additionally, one-click installers are available for various content management and ecommerce platforms such as WordPress, Joomla, Magneto, and others.

  • Will UK2.net migrate my site for me?

    Website migration services are offered for a fee. Alternatively, you can manually transfer the sites using the tools provided in the cPanel.

  • What programming features are supported?

    UK2.net advertises that their servers run PHP, Perl, and Ruby on Rails. Every hosting plan also comes with FTP support, MySQL, phpMyAdmin, and cron. Higher tier plans also include SSH access.

  • Does UK2.net offer an uptime guarantee?

    There is no uptime guarantee on lower tier shared hosting plan. Top level plans offer 100% uptime guarantee backed by service credits.

  • Does UK2.net offer a domain name with their hosting plans?

    A free domain name is included on all their hosting plans for the first year. After that, you will have to renew it.

  • Does UK2.net offer domain registration services?

    Yes, you can buy domain names independently of hosting.

  • Can I host multiple websites from my hosting account?

    You can host an unlimited number of websites on higher level shared hosting plans. Basic plan will let you host up to 10 websites.

  • Is email included in web hosting packages?

    Their hosting plans include an unlimited number of email addresses.

  • Does UK2.net offer unlimited disk space and bandwidth?

    UK2 plans do include unlimited disk space and bandwidth, but as with all such plans, this is dependent upon not causing undue server load.

  • What sort of support is available?

    Their support system includes 24/7 Live Chat support, phone support, an extensive knowledgebase and a support ticketing system. Support is available in English only.

  • Where are UK2.net datacenters located?

    UK2's datacenters are located in London Canning Town, UK.

  • Does UK2.net offer a money back guarantee?

    UK2 offers a 30-day money back guarantee which excludes domain registration fees, any setup, and overage fees.

  • What payment methods does UK2.net accept?

    They accept all major credit cards and PayPal. Monthly and yearly payment plans are available.

  • Do I get a discount if I pay ahead?

    Yes, the prices for hosting packages are discounted if you choose yearly payment plans.

  • Does UK2.net provide SSL certificates? What about a CDN?

    SSl certificates are available on their hosting plans. UK2.net offers free basic SSL certificates as well as the extended validation 'green bar' SSL standard certificate. Contact their support for pricing options. CloudFlare CDN is available on their hosting plans.

  • Does UK2.net offer a control panel?

    Their hosting plans include cPanel and Plesk control panels.

  • Does UK2.net provide any ecommerce features?

    Their ecommerce features include an online shop builder, Stripe and PayPal integrations, inventory control, store alerts, and more.

UK2.net Features

All Features

  • Adult Hosting
  • Analog
  • Apache
  • CGI Access
  • Crontabs
  • Custom Error Pages
  • Drupal
  • File Manager
  • FrontPage Extensions
  • GD Support
  • Help Center Live
  • IMAP Support
  • ionCube Loader
  • Joomla
  • Live Chat Support
  • Phone Support
  • PHP 5
  • phpMyAdmin
  • POP3 Support
  • Raw Files
  • Ruby on Rails
  • Softaculous
  • SourceGuardian
  • SSH Access
  • SSL Certificates
  • Streaming Audio/Video
  • suPHP
  • TYPO3
  • Video
  • Webalizer
  • Zend Optimizer

How does UK2.net compare to their competitors?

Overall ★★★★★
Support
★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★
Visit UK2.net
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★★

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