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Is VodaHost the host for you?
Last reviewed Aug 20, 2015
$ 7.95 / Month
I've been a reseller with Vodahost for approx 6 years, and have had a generally good relationship with them. They offer a solid lineup of features that are competitively priced. Server uptime has been pretty solid throughout my time with them (a couple years back had a few website outages that lasted an hour or so, but not much since then) and their system is user friendly (update/downgrade & purchase additional options with ease).
With that being said, their customer support is their achilles heel. Quick example: I've had a testy relationship with their server firewall for years now, whereby a few quick edits or uploads (by myself or my clients) will trigger an automatic IP block. It's annoying, but not necessarily a big deal as long as it can be quickly removed. Unfortunately their 'support ticket' system can leave you stranded for hours or days at a time, even for something as easily-fixed as an ip block. That's bad for business and ultimately reflects poorly on us, the resellers.
Pros: Decent features at average prices
Cons: Horrible customer support
I have been using Vodahost for about 7 years and currently have ten sites with them. The only area I have had real concerns with has been the technical knowledge of the helpdesk people. After signed up, I discovered that you could not phone for help. However because I live outside of the US, that was not a huge issue. I found that I could place a ticket by just emailing [email protected]
The good thing about email support is that there is a "paper trail". The downside with Vodahost is that their replies do not contain the email you sent to them. Also, if you mention two or three aspects of the issue, they often just answer one, and seemingly ignore the rest. Their replies often have a subject line that relates to old issues, and even though I use my name in my email, I get a wide range of names in reply.
I have found that it is sometimes helpful to reply to the name of someone who looks like they know their stuff. They do have a couple of excellent people on the helpdesk. Unfortunately, issues are not referred to them soon enough, or often enough. Sometimes the most straightforward issues are not actioned, rather they will come back to me and ask what I want done with the server etc! Somehow we have muddled through, but I am going to change host by the end of this year.
One of the strong features of Vodahost is their large and active forum which is very useful before or after trying the helpdesk. A couple of the moderators on the forum are very knowledgeable eg Vasili , and if he answers you know you have a complete and accurate answer. Unfortunately, the helpdesk people do not have the same knowledge and somehow there is no contact between them.
Uptime has been good overall and although I don't monitor it, it's only rarely I have an issue which seems to be server related.
With Cpanel, most things you can do yourself with minimal issues. It did annoy me that the Wordpress versions available on Fantastico run quite a few versions behind when I first got started. Currently they have Wordpress 3.8 on Fantastico whereas the current version is 4.0. On the other hand, they do support a lot of CMS programs.
Overall I would rate them 7/10 but for a beginner, or for someone who needs a lot of support with challenging technical issues, I would look elsewhere.
I have been using the net and had websites since the mid 90s and have been through my fair share of host providers and Vodahost is hands down the WORST. at least once a month i have problems with my email - cant deliver or receive, it seems as if the password has just been wiped out without explanation. there has been occasion where the site goes down at the same time for no reason either. and as for support it is worse than any other company on the internet i have encounteerd - hosting or otherwise. they have no phoen support, dont work 24/7 and will take a day or more to even respond to your problem - which if like me your email is vital to your biz, means you get a whole days worth of biz just gone down the dray.
i would not recommend Vodahost to anyone
If you are like me and need above average levels of support in getting started this is not the host for you. I was banned for a month from the support forum for asking too many questions!!! Not a great way to treat new customers. Dont waste your time on these guys they are cheap but you only get what you pay for.
No support at all. I was a customer with them 7 years, I don't have any issues with them until 2009. but after that lot of spam attacks on the server, even I changed my password regularly. If any malware detection, even I put a support ticket, their response is 'do we need to change the password' then they will suspend the server. When I put a support ticket, I need to wait for 3- 5 hours, and got the reply, we can't provide the access now. I can provide the complete trail, if Vodahost, going to say no.
Simple, avoid this hosting provider and don't waste your time and money.
This is my second hosting company that I chose to host my website with and they are excellent. I had decided to switch companies as my site had been hacked with the previous company I had and I knew there was no way that it was something to do with the way I managed my files and account.
It was a shared host account so I immediately sent a support ticket off to the customer service department and wanted them to check their systems. Their answer to that request was that there was no need to check as nothing had gone wrong. I was angry at this attitude and my anger was only fuelled because I read other forums and members of the same company were saying that their websites had been hacked as well.
I went looking around on the web at all the reviews of companies and this company had a high score of percentage uptime and most importantly customer service. This swayed me to open an account with them because after the way I had been treated the last time, I wanted someone to take me seriously. I had set up my account with them and am glad to say since then everything has been going smoothly.
I monitor the uptime on my site and it is up 99.9% of the time as they guarantee. There has never been a problem with my account panel and I feel that my website is safe from hackers. I have confidence in their customer service department as they have always been available any-time of the day. I recommend using these guys as they are reliable with great service!
I am not real experienced with web hosting, but I have read many reviews and some pretty lengthy horror stories. I felt that the service I received from VodaHost warranted a good review. I used their website builder to get myself started with my online business. I have learned along the way that certain things like unlimited disk space, a user friendly cPanel, email accounts and reliable uptime make all the difference. You canâ€™t keep getting charged for little changes and additions every time you turn around. Customer support will make or break your success. A business is stressful enough without constant issues with your web host. You pay for that to work correctly, otherwise youâ€™d do it yourself. VodaHost has kept me happy for over a year and still maintains excellent support. Itâ€™s not everyday I recommend web hosting, but whenever the topic comes up, I always put in my two cents about VodaHost. I have never had a reason to write a bad review.
I wish i had known that the only communication is through email support. You can't talk to a person and get answers. I was told one thing they did another then when i went to retrieve the response from my customer support page it was gone all traces of they told me.
I didnt recieve services they said I would. They charged me to transfer my old domain then never transfered it. I am not sure if i would reccomend them to anyone. Really do your homework before choosing. I thought i did.
VodaHost was founded in 2001, and the CEO is Brad Costello.
Company and Services
VodaHost has its headquarters in Wilmington Delaware and is a privately-held company that has grown in the past seven years to host more than 30,000 websites.
VodaHost primarily offers shared hosting on the Linux platform. It comes with 600GB disk space and 6,000GB monthly data transfer as well as one free domain name and unlimited email accounts. Available features include 'Fantastico' controls, website statistics, e-commerce applications such as shopping carts and the popular Soholaunch application.
As for design options, you can get going with BlueVoda, an easy to use site building program that comes built -in. FrontPage extensions are pre-installed and the package is also compatible with Dreamweaver. BlueVoda website building software is designed to enable novices to produce simple websites easily (no HTML knowledge is required) and is promoted as a key selling point of VodaHost. VodaHost also offers a selection of templates which you can use to give your website a professional look and feel.
Customer support is provided via 24/7 ticketed emails and an online forum.
VodaHost uses Dell servers Located in The Planet’s data center in Dallas, Texas.
No Windows plans are available. VodaHost offers Linux hosting plans.
The company claims to have no hidden fees, but it’s always a good idea to read the fine print.
No, VodaHost focuses on shared hosting plans.
Yes, VodaHost offers one-year free domain registration with the purchase of their hosting plans for clients who opt for annual or biannual payment options.
Yes, the company offers domain registration services, as well as domain transfers.
VodaHost does not have a refund policy and does not offer a money back guarantee of any type.
No VPS plans are available.
Customer support is provided via 24/7 tickets, emails and an online forum.
VodaHost’s customer service is available in English.
VodaHost is headquartered in Wilmington, Delaware, US. The company also has offices in Singapore, London and Sydney.
VodaHost relies on The Planet data centers located in the US.
Most industry standard languages are supported, including CGI, PHP and Perl.
Yes, VodaHost offers three reseller plans – Silver, Gold and Diamond, at different prices.
Yes, the company has an affiliate program and offers up to $70 commission for each sale delivered.
The company offers free domain transfers, as well as video tutorials to help users interested in migration.
VodaHost offers hosting plans suitable for small WordPress users and it offers one-click installation of WordPress.
Yes, you can host and manage multiple websites on all VodaHost shared hosting plans.
VodaHost provides its own drag & drop 'BlueVoda' website builder that can be used with no HTML or coding knowledge.
The company offers Rapid SSL low cost, single root SSL certificates suitable for securing all levels of e-commerce, which should cover the needs of most small businesses.
VodaHost web hosting packages come prepared for e-commerce use. The company also offers Soholaunch that enables you to build a professional looking website with e-commerce capabilities.
The company does offer Joomla upgrades and templates, but transfer support is not mentioned on their website.
The company does not specify whether it offers support for WordPress transfers.
VodaHost offers Rapid SSL low-cost, single root SSL certificates. In case you need something better, you will have to source your own SSL certificates.
The company claims to have unlimited storage for its hosting plans, but a number of restrictions still apply and you need to check the terms of service. You cannot use your account as a storage repository for images.
The company offers Magento support, and it recommends paying a 'Script Installation' fee to expedite installation. There is no word on migration support.
The company offers full-featured c-Panel on all shared hosting plans.
VodaHost accepts various forms of payment, including PayPal and major credit cards.
This host has a 99% uptime guarantee.
The company offers industry-standard security features, nothing more.
There is no word on CDN support on the company website.
Yes - VodaHost offers monthly, annual and biannual payment options.
Yes, VodaHost offers whois ID protection for a nominal annual fee.
The company offers several backup options through cPanel.
VodaHost’s basic shared package could meet your needs, provided you do not expect too much traffic.
VodaHost claims to have unlimited storage and email addresses, but some restrictions apply.
The company’s terms of service state that bandwidth is unlimited for one account with a single control panel. Certain storage restrictions apply, too.
No discounts are currently mentioned on the company’s website.
No advertising credits appear to be available at this time.
While you could use this host for some limited video streaming, bear in mind that video can only make up 10% of your storage at any given time.
In addition to storage and bandwidth restrictions, Vodahost also lists a number of prohibited resource-intensive activities. If your site starts using more than 5% of the server system resources, your account will be automatically suspended.
No. VodaHost does not prorate any fees for any unused time.
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