Add Your Review for VPS.net

12 VPS.net Reviews:

Is VPS.net the host for you?

Last reviewed Oct 2, 2014

Key features

  • Uptime Guarantee
  • MySQL
  • Perl
  • cPanel
  • Linux
  • CentOS

User Reviews - Total: 12

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I've been a VPS.net customer for two years, and I honestly don't know why I haven't just invested the time to finally leave this terrible service. In addition to the hosting, I pay $70/month for "proactive" managed services which amount to snakeoil and have cost me more time than they've saved. There's nothing "proactive" about this service either. Months passed with no security updates until I finally had to make a request to ask them to do part of what the service is supposed to include. My most recent request is now going on 5 days with the server offline and no resolution.

5 days my server has been down due to a simple request to swap the CGI environment to PHP-FPM through FastCGI. The CGI environment was forced on me from day one so their incompetent techs can have their precious admin panel. There's no reason this request should have taken longer than an afternoon.

First they tried to refuse to do the work because they would lose their admin panel. Even though I, the paying customer, don't touch the panel, it was being prioritized over the environment I need to run for my application. Finally after 3 days of back and forth and excuse after excuse justifying why they couldn't do the work, they started the process.

Since then two days have passed and there's still no resolution. The server is now configured properly with FPM and FastCGI, but they've taken nearly a full day to transfer the less than 200MB of data I have on the server to the new environment. A host that can't transfer 200MB in less than a day is a web host that doesn't deserve paying customers as far as I'm concerned.

Jay Pollock's review above (or below I suppose) is bang on. There seems to be a formulaic process of denying the problem for hours, then shifting blame onto the end user, and then finally after escalating the ticket to management they'll start the process which is usually at least a solid day after the request was made.

Once I have time (lack of time being the thing that made me buy into the lies this company peddles re: their managed services), I will be leaving VPS.net for a better host. Their complete indifference for customer needs is disgusting.

Consistently throughout this hellish relationship the word "unacceptable" has been brought up request after request. It is the only word that truly describes the VPS.net experience. Unacceptable.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

This is wonderful hosting site..up to time,Online,Support.This is Great!
The speed is amazing. When most of other hosting site cause many problems. And VPS.net is always upto time, 100% online, Support facility is Great.
I recommend everyone to use this hosting service.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been using this provider for more than 3 years in a row. The support is pretty good, They are there when I need them most and my uptime is exactly what I need. I would recommend It in a heartbeat.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Sucks...

Been a customer all of but 1-2 hrs. First off my account was flagged for fraud, had to scan my passport to verify... OK actually that was resolved fairly quickly, but it takes a away from there "set up account in seconds" claim.

Secondly, ok so I get into my account, first server deployed, can't ping the ip, can't log in through SSH. So then I tried to login through their backend management console, well there java app that runs vnc doesn't meet security qualifiications as set out by Java, so you have to add a manual exception, had to speak to support to find out that they i had to add control.vps.net in addition to console.vps.net to get the security exception work around going.

Server won't ping from console side even to google.ca or google's main dns ip 8.8.8.8. Had to creat a support ticket and now have been waiting to get it resolved for 30+ min now.

Support has been responsive, but first impression both through sales process and sever automated deployment has been nothing short of a headache each step of the way.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I had a lot of trouble with vps.net in the beginning, however things seem to have improved and I've also learnt a lot about getting the most from these servers. Pretty good now! Yes, I'm a real customer with 2 cloud VPS, one in the US and one in the UK.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

We unfortunately have regular server downtime due to SAN problems (every 2-3 days currently). We are in their London data centre, Zone H.

Support via the website is responsive, but when asked if there was anything they could do to improve the reliability of our VPS, the answer was "Not at this time" (!!)

Good features and admin interface, but the reliability of the service for us is atrocious.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

For the past year and a half, I've had my main hosting with VPS.NET, with a Business Cloud Sites plan at the lowest $20 level. I'm an "advanced hobbyist blogger." I'm hosted at their Atlanta data center. Literally the day I moved my sites over, they had a major problem with their SAN and all the sites on the server were up and down and slow and broken for days. I finally got them to move me to another SAN network at the Atlanta data center, and it was fine then, for a while.

But then there was router problems that knocked the site down for 12 hours. Then there was a power outage, and the backup generators failed, site down for more than a day. I documented at least a dozen outages of an hour or more over a year and a half.

They schedule 3-hour maintenance windows at inopportune times. The support ticket submission thing goes down just when you need it.

OK, the support staff generally doesn't have English as a first language and the grammar can be a little odd at times, but just a little. I have not had any communications problems at all. I would describe the support response time as OK, not super, but OK. Generally, they get the job done and they are quick to acknowledge a problem which is a major plus compared some other companies, and I cannot emphasize that enough!

Most recently I had a problem with someone on my shared server hosting malware, getting my email server shared IP address block listed. The first time that took 3 days to resolve, and the 2nd time after 2 days it still wasn't resolved, so I bought a dedicated IP address (which is broken right now for email sending, but it's been less than a day and I'm no worse off than before). Based on my experience with VPS support, I expect that they will fix it.

I'm not sure what I would recommend VPS.NET for. It is far too unreliable for a commercial business. They just can't keep their hardware up. It's too pricey for the casual home user and blogger. I guess it makes sense for the advanced blogger like myself because it does seem to handle surges in traffic with WordPress just fine (and the only host I've ever had that does that).

Before signing up, make sure you understand the limitations on the number of domains you can host. Subdomains count in the total of 10. Also you're limited to 10 email addresses. Those limits are really low for a $20/mo hosting plan when cheaper plans give you unlimited. One other thing when signing up for a Cloud Sites plan is to consider that their service level estimator oversells. Start at the bottom; you can always add later.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I've been with them for 6 months, and went through hell on earth. We had multiple errors on server, san issues on vps.net. On top of that we had to deal with near-hostile, useless support. They seem to have standard procedures, something like some insurance companies in the US: first write that nothing happened, than if it won't magically disappear blame everything on customer and than - if he's still insisting - maybe restart server and say: "look, now everything is ok".
I'm really tired of VPS and not with them for some time now (with Liquid Web and happy bunny). Suffice it to say, there were weeks when up-time was below 70% (at least) and over 24 hr instances of downtime.
Thanks to them we've lost a couple clients and few thousands of $. I understand that there are people who are happy with them (incredibly lucky?) but a lot of those "positive reviews" sound like written by themselves to me.

For me it's definite and ultimate NO!. This is the worst hosting company I've ever been with and I've been with quite a few, some really disgraceful (like 1&1), but nothing comes even close to vps.net.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Too many times my website has gone down, its cost me a fortune, never had one explanation from them why this is. Surely this is a cloud server so should never go down.!!!
Think twice before moving your site to vps.net

★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

Worst hosting provider ever, my tickets left without response for WEEKS now. I am moving away, Stay far away from vps.net

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VPS.net

vps.net

VPS.net Introduction

VPS.net is a web hosting company with a specific focus on cloud VPS hosting. The company was founded in 2008 by the UK2 Group, who also own other global brands such as 100TB, Autica and Dotable. UK2 have in turn been acquired by Lloyds Development Capital.

VPS.net is based in Utah but utilises cloud servers which span the entire globe. Its server farms are continually expanding, and its services are targeted at customers looking for something more than shared web hosting. However, it does offer a few alternatives as well.

VPS.net Hosting Plans

VPS.net has a wide variety of hosting plans on offer. Whilst its focus is on cloud-based VPS hosting, it also offers ‘elastic’ VPS hosting and a cloud VPS reseller plan for web designers and hosts. The company also offers a choice of Windows or Linux-based plans.

Cloud VPS hosting allows you to scale your hosting plan according to your needs. The range of service begin with 1.2 GHz processor power and 376 MB dedicated ram, 10 GB disk space and 1TB bandwidth. This scales right up to a massive 14.4 GHz processor power, 4512 MB of dedicated RAM, 120 GB disk space and 12 TB bandwidth.

VPS.net usefully provides a plan which allows you to purchase the cloud server space suited to the software you want to use. For example, cloud VPS hosting based on Ruby on Rails may require different resources to a standard plan.

In addition to VPS.net’s cloud VPS hosting plans, the company has also come up with ‘elastic VPS’ hosting which allows you to scale up or down the server space you need. There are three Elastic VPS plans.

● The Small plan provides between 3 and 6 GHz processor power, 1880 MB to 3706 MB Ram, between 50 and 100 GB storage space and between 5 and 10 TB bandwidth.
● The Medium plan allows you to choose 6 GHz processor power, 3760 MB RAM, 100 GB disk space and 10 TB bandwidth up to 12 GHz processor power, 7520 MB RAM, 200 GB disk space and 20 TB bandwidth.
● The Large plan allows you to vary your hosting from 12 GHz processor power, 7520 MB RAM, 200 GB disk space and 20 TB bandwidth up to 24 GHz processor power, 15040 MB RAM, 400 GB disk space and 40 TB bandwidth.

VPS.net has a VPS reseller plan based on its cloud hosting inrastructure, but you need to contact the company directly for a quote if you’re interested in this. Prices aren’t published.

Cloud hosting through VPS.net also comes in three different packages.

● The Business plan provides 5 GB disk space, 250 GB bandwidth and is designed for traffic equal to approximately 25,000 visitors per month.
● The Pro plan provides 25 GB disk space, 500 GB bandwidth and is designed for traffic equal to approximately 125,000 visitors per month.
● The High-Traffic plan provides 50 GB disk space, 1 TB bandwidth and is designed for traffic equal to approximately 500,000 visitors per month.

VPS.net Uptime/Downtime

VPS.net does not make any claims about uptime, but as its services are based on cloud hosting, this is unsurprising - the whole idea of the cloud is to provide better reliability anyway. The website advertises its cloud hosting as being based on ‘self-healing hardware’. Should the server your site is held on go down or fail for some reason, it will automatically transfer to another server within seconds, meaning that downtime should be practically nil in real times.

The VPS.net server farms are held in 17 different locations around the globe, including America, Europe, Asia and Australia. This allows you to choose from clouds around the world to help you maximise performance, depending on your own location and the location your clients are likely to inhabit. Customers are also able to monitor servers and move between them as they see fit, which is a nice feature.

VPS.net Support

Support for VPS.net customers is available through a helpdesk, 24 hours a day. Live chat, telephone and email support is also available at no extra charge. The site also provides an email address for their management team if you are unsatisfied with their support.

VPS.net offers a chargable service for tasks that are additional to ordinary support requests. Customers can also purchase a managed service package which provides peace of mind via professional server management from the host. This in turn provides customers with a comprehensive SLA which goes beyond the SLA specified on other hosting services offered by the company.

VPS.net provides a wiki/ knowledgebase and company blog. Its Facebook page is moderately active, as is its Twitter account. Technical support staff also appear to promptly respond to customers, although people asking for support about specific problems are usually directed to the helpdesk email address. There is also a well designed community forum for VPS.net customers which is a useful beginner resource.

VPS.net in the News

VPS.net has not attracted little attention in the news, either good or bad. This suggests that the services are relatively stable and secure.

VPS.net Control Panel

The main control panel offered by VPS.net is Cpanel. Cpanel is used by many web hosting companies, so customers will have little difficulty making the transition from another host if they’ve used it before. Resellers are also offered an exclusive white label control panel, allowing them to brand their backend and reseller area as they see fit.

VPS.net Extras

Many shared hosting companies offer incentives such as free domain names or Google Adwords credits however, as VPS.net does not offer standard shared hosting, these types of offers are not available. Basically, what you see is what you get: there are no ad credits or freebies to claim.

Drupal, WordPress and Joomla hosting is available through VPS.net and it also supports business tools such as Magento, PostBooks, phpBB, RoundCube, osCommerce and more. CMS tools such as Open Enterprise, Concrete5 and Twiki are available, as are a wide range of developer tools, CRM tools, project management tools and more.

VPS.net Money Back Guarantee / Cancellation Policy

Customers have to provide 30 days written notice to terminate their accounts with VPS.net, but only the Cloud Hosting packages come with this money-back guarantee. The money-back guarantee gives customers an admirable 60 days’ grace to try out the service, which is a fair bit higher than I expected.

VPS.net Summary

It’s difficult to compare VPS.net to the majority of other hosting companies out there. Its services are based on a modern cloud infrastructure, so they do not offer the standard shared hosting services many other hosting companies tend to concentrate on. For example, the standard uptime guarantee is really unnecessary, and that makes VPS.net a good choice for reliability.

VPS.net’s cloud based VPS hosting will be suited to those specifically looking for this type of hosting, and it’s as feature-packed as any other rival’s service. In addition, the elastic VPS and VPS Reseller hosting plans give them the edge over shared hosts who offer VPS as an afterthought.

Customers looking to upgrade beyond shared hosting but are not looking to pay big prices will be interested in VPS.net. Small businesses and people looking to build hobby sites may want to consider looking elsewhere for shared hosting, at least to get their site off the ground, since a VPS requires a certain investment of time.

VPS.net Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Cloud Hosting Plan 1 Windows 2003 Windows 2008 Fedora Ubuntu Debian Windows 10GB 3TB $18.00/month
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Cloud Hosting Plan 2 Windows 2003 Windows 2008 Fedora Ubuntu Debian Windows 20GB 6TB $36.00/month
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Cloud Hosting Plan 3 Windows 2003 Windows 2008 Fedora Ubuntu Debian Windows 30MB 9TB $54.00/month
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Cloud Hosting Plan 4 Windows 2003 Windows 2008 Fedora Ubuntu Debian Windows 40GB 12TB $72.00/month
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Cloud Hosting Plan 5 Windows 2003 Windows 2008 Fedora Ubuntu Debian Windows 50GB 15TB $90.00/month
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Cloud Hosting Plan 6 Windows 2003 Windows 2008 Fedora Ubuntu Debian Windows 60GB 18TB $108.00/month
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Cloud Hosting Plan 7 Windows 2003 Windows 2008 Fedora Ubuntu Debian Windows 70GB 21TB $126.00/month
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Cloud Hosting Plan 8 Windows 2003 Windows 2008 Fedora Ubuntu Debian Windows 80GB 24TB $144.00/month
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Cloud Hosting Plan 9 Windows 2003 Windows 2008 Fedora Ubuntu Debian Windows 90GB 27TB $162.00/month
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Cloud Hosting Plan 10 Windows 2003 Windows 2008 Fedora Ubuntu Debian Windows 100GB 30TB $180.00/month
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WP Business Hosting Plan WordPress Windows 2003 Fedora Debian Windows Linux 5GB Unlimited $20.00/month
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WP Pro Hosting Plan WordPress Fedora Debian Linux cPanel Perl 25MB Unlimited $60.00/month
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WP High Hosting Plan WordPress Fedora Debian Linux cPanel Perl 50GB Unlimited $150.00/month
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Managed Cloud Hosting Plan Level 1 Fedora Debian CentOS Linux cPanel Perl 20GB 6MB $135.00/month
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Managed Cloud Hosting Plan Level 2 Fedora Debian CentOS Linux cPanel Perl 40GB 12TB $165.00/month
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Managed Cloud Hosting Plan Level 3 Fedora Debian CentOS Linux cPanel Perl 80GB 24TB $245.00/month
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Business Cloud Site Plan Fedora Debian Linux cPanel Perl MySQL 5GB 250GB $20.00/month
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Pro Cloud Site Plan Fedora Debian Linux cPanel Perl MySQL 25GB 500GB $65.00/month
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High Cloud Site Plan Fedora Debian Linux cPanel Perl MySQL 50TB 1TB $160.00/month
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VPS.net Frequently Asked Questions

VPS.net Features

All Features

  • CloudLinux
  • Credit Card
  • Dcraw
  • Drupal
  • Drush
  • Exif Support
  • Fedora
  • FFmpeg
  • File
  • File Manager
  • Flat Calendar
  • FlatPress
  • FuelPHP
  • Gallery
  • GD Support
  • Geeklog
  • Ghostscript
  • Git
  • Grails
  • H-Sphere
  • Help Center Live
  • ISPConfig
  • ISPmanager
  • Kloxo
  • KompoZer
  • LAMP
  • Live Chat Support
  • PayPal
  • Phone Support
  • Support Forum
  • Windows 2003
  • YetAnotherForum

How does VPS.net compare to their competitors?

Overall ★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★
Visit VPS.net
Overall★★★★
Overall★★★★
Overall★★★
Overall★★★
Overall★★★
Overall★★★★★

More VPS.net reviews

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Initially VPS.net was great - the price was good and the service was stable without much downtime. However, over the past 6 months the service has gotten progressively worse, with daily outages which VPS.net constantly blamed on the SAN. It would seem if they were having problems with the SAN over such a long period of time, they would replace it with a SAN which worked.

Working with VPS.net's technical support is difficult if you don't understand Russian. The broken English they speak only causes more stress when your server is offline. Additionally, the customer support personnel can be rude.

All in all - it's great when it works, but when it doesn't (which seems to be more often than not) it's just not worth dealing with them.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been a customer at VPS.NET for almost a year now (11 months).

Just a little bit about me and what I require in a hosting company: I’m a web designer and front end developer who loves tinkering with linux servers. Since 2007, I’ve been with 7 different hosting companies. My constant moving was due to dissatisfaction with the inflexibility of shared hosting and unhelpful support. I host the sites that I build and need as much control as possible over my server. I’m pretty low maintenance, so it’s better for me and the hosting company that I don’t have to submit tickets just to get something done. Eventually, I decided that it was time to try vps hosting. I wasn’t quite prepared to build my own server though, so I kept VPS.NET on the back-burner and went for something more turnkey. (I wasn’t aware at that time that VPS.NET actually has images pre-installed with LAMP and cPanel, good for those not wanting to start from scratch like I was at the time). I picked Media Temple, and service was great, but I was still missing the complete flexibility. So after a year I moved… again.

This time I signed up with VPS.NET since I now knew my way around the command line. I got to select the amount of resources I needed, along with my choice of OS and datacenter placement. Right away I had LAMP installed. I toyed around with my configuration long enough until I was ready to start over, this time from scratch. Clicking a trash icon was all it took to delete my server. And they even held onto the server for a while in case I changed my mind and decided to revive it. When I wanted to increase my resources, I just activated another node and rebooted.

I have enjoyed a wealth of features and freebies included in my account such a:

- A virtual terminal
- DNS and IP management
- Free HostBill license
- Free SSL
- Free Codebase account
- Free HostBill and Blesta license
- Free ISPmanager
- Free Ksplice account (my favorite)

And for those not free, getting a license is point-and-click for things such as CloudLinux, cPanel, Litespeed, R1Soft, Server Density, and dotDefender all at competitive prices. I have a cPanel license at $10 per month. Their IP management has also been a dream. They made it easy to acquire IP’s and assign them to any server. With other hosts I had to contact support to get an extra IP, provide justification, and then wait for them to email it to me. Getting an IP with VPS.NET takes less than 5 seconds.

I do have a few gripes. I had a hard time locating their wiki, Twitter, and Facebook pages when I needed help. It would be nice if these where conveniently located on a dedicated page with links to their blog, Twitter, Facebook, forum, and wiki. I was also bummed about the lack of any proper guides. I was left having to hunt down my own which often led me to a competitor’s site. Not good in my opinion. There is a wiki but it leaves a lot to be desired, especially when compared to the wealth of information provided by Linode, Slicehost, and Media Temple. The wiki’s very slim with not much contribution. That’s not surprising considering that I’ve never heard about it and the only link I found to it was buried somewhere in the forums.

I’ve heard about serious downtime from other customers, but out of the entire 11 months I’ve been here I haven’t experienced the same. My cloud is from Salt Lake City, UT on Zone C. Backups also have been reliable as I was able to do a successful restore when I needed it. They only cost me $5 a month to automate the process. There’s been several times that I’ve used support, for things like reverse dns, and have found them to be prompt and courteous, response times have been between 2-10 minutes. I did notice that they don’t seem to read the entire ticket, so I’ve had my best experiences when I kept my tickets short and to the point.

Overall, my experience has been a good one, and I plan on staying another year (which is a first). I have found them to be trustworthy enough to keep my business with them. Their future seems promising as they’re always trying to innovate and improve on whatever problems that are reported. The learning process to managing your own server is a steep one, but the total freedom is much worth it and VPS.NET has proved to make my job easier.

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