Web.com sucks. I had been using them for mail forwarding and thought I'd give them a little more business by hosting my domain. When I email their support to determine HOW I could accomplish this and what the costs would be, I was shocked at the reply. The support staff had renewed my domain for 9 years at $20 and charged the credit card I had on file for the mail forwarding services. I had never authorized them to charge the card. When I contacted their support to rectify the situation, I was told it was a done deal, there were no refunds on domain renewals, and basically I would have to deal with it. I involved my credit card company and the charges were reversed, but then Web.com shut down my domain and the mail forwarding service I had always paid for without notice! When I contacted them again to give them a chance to make things right, they wanted more money to return my domain to functional status. So now, my domain of shockzone3.com will be unused for the next 9 years because Web.com was unwilling to work with me in any capacity.