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Is Web.com the host for you?
Last reviewed Jun 6, 2016
$ 5.95 / Month
I like web.com. I am new to making websites and so I was looking for a easy solution for my Business. I went with web.com becouse it was a easy builder for non graphic designers like my self. I love to templates that they gave it easy to come u with ideas for my Business. I would recommend this hosting service to any one who want a easy and cost. effective way to get your Business online. In as little as 15 minutes you can have a professional website and good hosting service.
Web.com is not the kind of company anyone should do business with. Not only do they not refund money in a timely fashion their representatives are condescending when they answer why it takes up to 10 days to return your hard earned money back into your account that they have taken without authorization.I have found much better alternatives to website companies and be careful when you are looking at your options this company I assure you is not the one to use.
DO NOT USE WEB.COM. I'm sucked into a one-year subscription and I'm ready to write it off and find another website. Their "designers" are HORRENDOUS and very stupid. For example, I ask for a modification to the bottom part of the page template and the next thing I see is that phone number, url, and other information which should be on one line are in waves, up and down from each other. What support person or designer would think that was good service? That's just one example of how useless the people are.
Meanwhile, the back-end is NOT WYSIWYG. You have to become an HTML programmer. You have to know how to code and of course you have to take a ton of extra time to do that rather than just highlighting text and clicking a BOLD button, for example. But don't expect the HTML to work. For example, a basic
And then you can't just test what you have coded -- there is no such thing as PREVIEW to see how you are doing. The moment you click SAVE, it is live on the internet and if people are visiting your store and you've only got half-way through because you had to run to the bathroom but you clicked Save so you didn't lose the work you've just done, anyone coming to that product will see what your unfinished mess.
I give the support people kudos for being annoyingly happy. "Well gosh, like, I can definitely help you with that. Gosh, let's, like, take a look at this." I think they are all 18 year old girls on happy pills. But at least they try to be happy even when you are so angry with the system that you want to cry.
And finally, they say all the help is online but every time I search for help in the help tool, I don't find what I'm looking for.
This was a major and VERY EXPENSIVE mistake I made.
PHP (can using it)
Money-Back Guarantee (how a good thing)
Uptime Guarantee (make me safer and happy)
Backups (i really like it)
MySQL (so familiar)
Control Panel (great)
Perl (awesome feature)
Linux (I love so much in linux, look, web.com have that feature. So like it very much)
Python (nice one)
Firewall Protection (more safe)
I did my own website. It went well once I used a decent browser. There templates are ok. I used some of their wording which was very professional, but added some of my own content as well. I used some of their pictures, but they don't have a lot so ended up using more of my own. There is a glitch when making changes to your site. I have to save any text updates before I click out of a box or it takes my paragraphs away. As long as I save before exiting the text box to work on another part of the page I am ok. They also have a lot of problems with downtime at times where you cannot log onto their web builder due to tech problems on their end. The value is very good though. Yes they bill roughly every 4 weeks so you do have an extra payment every year, but $13 for 4 weeks is a great value and my website looks damn good. And it's very easy to tweak it form time to time. Their SRO is a joke. Their customer support is hit or miss, mostly miss, but sometimes you get someone good. Most of the time you don't have to mess with them and it's nice have a quality website for not a lot of money.
Please do not use this service. The biggest complaint I have is that it is near impossible to cancel your subscription. They give you a number to call, however since i'm based outside the US it is extremely inconvenient trying to get hold of them.
Every email gets met with an automated response asking me to call their help desk. Not good enough. You took my money without having to speak to me so you can bloody well stop taking it without a phone call.
Note: Other web-hosting companies don't require a phone call to cancel or suspend service.
There are far better options out there such as wix.com, sitebuilder and many others
Think carefully before proceeding - no support - pass you off from one person to the next and so unappreciative of their customers. They will only accept phone calls to cancel account - as in their words it is for security purposes but realistically the content of a phone conversation is untraceable. My experience was so bad where Web.com is by far the worst group I've ever had to deal with. Having experienced most things that the other reviewers have said about Webs.com my recommendation is simple - Go with someone else (anybody is better then Web.com) you will save yourself from a lot of disappointment, stress and heartache.
Tried to build website with WEb.com. Created account and domain, paid, suppose to start building it after that, but there was an error, the builder never opened for me. Called support. For 1.5h i talked to 7 dif people. Promised to help, said 48 hours max. Never called back.
Called again, around 2 hours on the phone, 5 or so people, over and over repeating my story. Found out they even didn't try to fix it yet. They asked for more time. I didn't have it, asked to cancel my account. More time on the phone, finally cancelled. But my domain name still there. Tried to transfer. Called again. About an hour on the phone. They said they will prepare it for transferring and send me email. Over two week, no email.
Called again. Chris was very helpful, explain what i need to do. Hope it will work.
Very disappointing. It's all new for me. Googled best web builders and THAT had the best rating. Waste of time, lost over three weeks before busy season.
Hope you get better someday.
I'm only writing this because of the sheer incompetence of the business. They claim to be a 'legit' business. I find that there are the exact opposite. As soon as I sign up, I go to look at the billing cycle and it had gone up by 20 DOLLARS! I was only supposed to pay for 5.95. I wanted a store feature and I got a piece of #^&@ little-dinky thing. Then, they contacted me for advertising and asked for my address and 41 DOLLARS! I am infuriated with this business. And, the support people are the most deadbeat people and they have almost no work ethic.
A raging commenter
WORST support ever! Don't do anything beyond their DO-IT-YOURSELF web builder.
Their support line directs me to a vacation survey?! Their sales support got cut off when transferring me. The marketing team transferred me to another office... then another office. I'm still playing phone tag as I type this out.
Their demeanor is grumpy to uninterested from the start. And all I wanted was an SSL... This company is a joke compared to other hosting companies (I've tried move of them). Only reason why I bothered I gave them regular stars for up-time time and features... but I really don't know either (just the benefit of the doubt).
I thought this looked like a great way to build a site. But, it ended up not having any creative templates that were unique and the company kept billing me for what, I don't know. I have tried on contact their customer service, but you have to pay money to chat online with them. Can you believe that? You have to pay money to talk to customer service. If you don't pay money you have to email them and there is no contact. Don't go with these guys. You should never have to pay money for support. Go with someone else to host and design your site.
Web.com is a US based company focused on online marketing, website design and website building. The company was founded in 1997 and is part of a large network of brands providing a wide variety of internet services. (Incidentally, golfing fans will recognize Web.com as a major sponsor of the PGA Tour.)
Web.com’s large network of brands includes Network Solutions, Register.com, 1ShoppingCart.com and more. Whilst its main objective is to help small businesses succeed online with custom made websites, it does offer hosting as well, but this is by no means a primary service.
Web.com Hosting Plans
As website hosting is not the main focus of Web.com’s business model, it doesn’t offer the usual array of hosting plans and special offers, and that’s probably to be expected. As such, it is difficult to compare the company to other hosting companies.
I did manage to discover that Web.com’s hosting plans allow for a choice of Windows or Linux operating systems. Customers can get access to unlimited disk space, unlimited bandwidth and unlimited domains.
There does also appear to be a referral programme and a reseller programme, but these are not advertised in detail on the Web.com site.
The Web.com website does not make any boasts about uptime, neither does it offer any guarantees. It does indicate that it utilizes a clustered Tier 4 data centre - the top level - and employs backup power supplies, UVAC cooling systems and has onsite security 24 hours a day.
Web.com customers have access to 24/7 support through a phone line and an email address. There are very active Facebook and Twitter pages, but customers looking for support are usually directed back to the email address.
Other relevant support services include a regular blog and newsletter, and there a number of useful articles for customers to gain insight about website building.
Web.com in the News
Web.com is a large business which has a fairly high profile in the media, perhaps thanks to its golf sponsorship. http://www.huffingtonpost.com/huff-wires/20120627/glf-tour-sponsor/
Web.com also often takes the lead in providing surveys and other web based research and analysis. http://www.zdnet.com/blog/small-business-matters/mobile-friendly-web-sites-still-an-smb-rarity-survey/2397
There are a number of articles going back to 2006 available through the web.com site, but nothing I found was negative or related to a service problem.
Web.com Control Panel
The Web.com website dosen’t make it clear which control panel they offer as part of its web hosting packages. It does confirm that there is a control panel of some sort, but the type or brand isn’t specified. This suggests that its control panel is a custom affair. Given the site’s lack of technical information, this would make sense.
Web.com’s hosting packages come with one-year free domain name registration. It does not offer any other free Google Adwords or Yahoo credits to tempt people to sign up.
Customers do get access to a free site building tool and its hosting supports Perl, Python, and PHP. Again, the technical detail is lacking here.
Web.com Money Back Guarantee / Cancellation Policy
There is no obvious money-back guarantee available for unsatisfied customers. Whilst this is pretty unusual for companies offering web hosting, Web.com is not really set up as a web hosting business primarily. As such, it is unsurprising that it does not offer the usual range of competitive hosting features to reassure its customers.
If you are a small business looking for a company to build a professional website for you, Web.com may be ideal.
As a web hosting business, Web.com to not stand up favourably against their competitors. There’s a lack of information about some of the most important things more technical hosting clients will want to know: specs, limits and control panel capability, to name but three.
Customers looking specifically for web hosting services may want to consider one of Web.com’s other brands, such as Network Solutions or Register.com.
Web.com offers both Windows and Linux web host services
Introductory discount pricing on their plans means renewal prices will be higher after the introductory period.
Web.com provides does not provide fully managed or dedicated hosting services.
A domain is included with each of its hosting plans.
Web.com does provide a 30 day money back guarantee on their hosting services.
Only shared hosting plans are available from this provider.
Live phone support is available around the clock. Support is available in English and no other languages.
Web.com is based out of Jacksonville, Florida, USA, while their datacenters are based out of Pennsylvania.
PHP, Ruby on Rails, JSP, Python, and PERL are supported programming languages on their Unix plans. Windows supports PHP, Perl, ASP.NET and Python.
No, there are no reseller options available on their plan.
This hosting provider does have an affiliate program that is simple and free to join.
There are no migration services with this provider, but you can call support if you need help.
All requirements to install WordPress are available with their services.
This services allows you to run up to 100 sites under their Linux plans. It is unlimited on their Windows plans.
They do provide templates that you can modify, as well as an easy-to-use WYSIWG wizard-based site builder.
Web.com touts their physical security and resilient infrastructure as security features.
Prestashop can be installed on their services, as the technical requirements are available.
Joomla can be installed on their service plans, but it is not explicitly supported nor are migration services available.
With FTP access, code and database visibility, you can move Wordpress installs to their service.
You are free to install the e-Commerce platform of your choice, including SSL.
This host does offer an unlimited bandwidth and disk space with their premium package, which would include images.
Magento is provided and supported. You are free to run, customize and install based on your requirements.
Their Linux hosting features an open source control panel that is packed with robust applications including Drupal, PHProject, Wordpress and more. On Windows they also have a control panel for all their services.
This hosting provider accepts major credit cards such as MasterCard, Visa, American Express, and Discover. They also accept PayPal.
A 99.9% uptime guarantee backed by a service credit which stands behind all their services.
Web.com provides optional SSL certificates for enhanced security.
Web.com shares a platform with Network Solutions and offers enhanced DNS services as opposed to CDN.
Monthly services are available as well as yearly contract-based services.
Web.com offers Site Restore Automatic Backup, and retains backups for 7 days.
Each of this host’s plans allow up to 100 domain pointers and therefore can accommodate multiple sites.
On their Essential, Professional and Premium plans, this hosting providers offers 100, 500, and 1000 accounts, as well as 5GB, 25GB, and 100GB of space respectively.
Web.com offers unlimited bandwidth and disk space in their Linux Premium Plan and their Windows hosting plans.
Discounts for non-profits, students and schools are not common, but there are other promotions on their site that come out regularly.
Web.com does not offer credits, but they do offer additional optional PPC services.
Web.com does provide video streaming support, which is unique because shared Hosting is typically not a recommended platform for the kind of resource requirements that entails.
InMotion Hosting Reviews
They are horrible. They deleted my asp.net website when "upgrading servers". Lost thousands of files. 6 months later they delete 6 months of data in my sql database when they "upgraded". They gave me new "help" ticket numbers each time I called. The new ticket numbers marked the old ticket numbers as complete and they then had 2 more business days to get back to me. Devastating as I hosted multiple database driven websites. They are all not working and I have a mountain of things to do to get them back. Most of the data is forever lost. Oh yeah, I had the auto backup feature enabled for my db and they all contain old data.
Absolutely awful company. They promise the moon and deliver nothing other than a monthly bill. The professional website they built was an embarrassment to my business. I was double billed and have my bank looking into reversing may charges since I got nowhere with their representatives. I requested a supervisor numerous times and was told each time here was no one available. When asking the name of the person I was speaking with, all I got was "Jacob" every time I called....c'mon. He wouldn't give an I.D. number or last name. Stay away from this company!
I wanted to check the tool from web.com because it was just 3bucks a month. The web.com tool is not bad, you can get used to it quite easy. The problem is if you want to cancel your account. From the second month they start charging more than 30bucks and you can cancel your account only by phone which should be easy, but not if are from the other side of Earth. You have to call in office hours, which are different, you get put through by couple agents and finally you stay on the line waiting untill the connection fails. Remember you have to call international, which is not cheap. You can also use Skype but the connection was so poor that after spelling my request and my details to couple agents, somebody just hang on. I just want to cancel my account, it should be really simple but not with web.com. Remember it if you want to use their tool from other country than U.S.
After recently changing over phone systems support has gotten even worse. My latest call took over 45 minutes to obtain what should have been a very simple response. I have experience with other support teams and have never seen so many issues getting to a quality support team member. That said, once you do get to a quality resource your life becomes good again - but it takes a very long time to get there. My call today took one redirect and an escalation to supervisor to get to a reasonably equipped tech support resource. The past three calls have been almost as frustrating so I try very hard to no contact tech support.
Was with webstarts prior to being fooled by the claim of support and money saving by web.com. Regret leaving webstarts. Customer support was lacking because I sent in an email and never got a reply even though they said they did. In addition, please watch out for their hidden costs, from what the website said, the price was going to be 9.95 a month but I was getting $44 taken from my credit card every month by them. I would not recommend web.com at all. I just hope I do not lose any business from people trying to visit my site in my transition back to webstarts because that would suck for a company just starting out. Thanks for nothing web.com.
This company is a nightmare! I'm trying to cancel my account but impossible to reach them. You don't cancel the account via email ONLY through phone.
They charged 10 x more as they promised! Impossible to get rid of them!!! Keep away this company! Worst experience!
Web.com displays incompetence at a level I have rarely seen in my years of web development. The support staff cannot accomplish the most simplistic technical requests. I have been attempting to get a domain setup on their name servers for a week now. They originally sent me the wrong name servers (.com instead of .net), when I asked them to verify the name servers they said those were correct. Once I got the correct name servers on the third contact with them, I set the name servers and they did not contain entries for our domain. The website is now down. I am having to revert to the previous website and scrap months of work.
Not only does the support staff not seem to be able to figure out what is wrong, most of them are pretty rude. And this is the upper ladder, Custom Website Design team. The people sell domains, not websites. Don't get fooled into wasting your time with them.
Do not use this company for hosting, they may be okay for a domain registration, but as far as hosting their basic package is a joke, you can only use templates and not manually edit the site with FTP. I called them 5 times to ask them a simple question of how do i get to my FTP portal, and I was transferred and disconnected 5 times, this is not a joke. They do not offer live chat support. Host gator is second to none, and Website Palace easier to deal with for domain registration.
I saw Web.com on the TV and did what my daughter told me to do and check them out so I did and from what I saw they were on the top as far as being one of the best. Things started off ok and then the building began. Then all started down hill from there and needless to say I am 3 months and NO site, and making no money. I found that every time I called in I was told something different. It finally came down to they could not build the web site they told me they could unless I moved up to the level 2 which of course cost over $750.00 dollars but at this point what am I suppose to do I already had time and money invested so away we went to level two. At this point one of the main reasons was that in the level 2 we would have our very own personal site manager, no more of this person saying this and this person saying this. Web.com is very bad about not telling you the "whole truth" about the cost and programs. So the original program and now store being extra was a shock but then to find out that we now could only list 20 products. TWENTY PRODUCTS!!! we have a thousand so ok lets pay the extra, more money again...But wait that was only adding 500 products and we have a thousand or more so no surprise that meant MORE MONEY!!. We were not told after telling them we will be having over thousand products so now we have to pay even more but the nice thing was or is I believe anyway that we are as high as we can go."I hope" To sum it up this level 2 was and is a joke. The one on one manager we had/have allowed pictures on the web site that did not fit, like "REALLY" I am not the professional and yet I knew that was very unprofessional. Then email after email nothing getting done so I tried to contact a manager but everyone else thought they could handle it which led to more WRONG information. So today is Tuesday May 12, 2015 and we started this in January of 2015 and still not done. I finally found a manager that said he would "personally" take care of it which is nice except now when I call he is at home according to his message machine so I contacted the web.com number and told that they can not do anything because this manager has it at his desk and they can not get to it or change anything. Another "REALLY!!" so today I have spreadsheets that was emailed to me by the web.com staff and I filled it with product to be told by the manager that "I can not use them", Another "REALLY!!" what now. This is only part of my story but in conclusion I say this....FIND ANOTHER WEB/Ecommerce BUILDER because the staff at web.com are not on the same link together..... they do not tell you all there is when signing on about how they work things...........They may seem nice but if they can't give you the proper instruction you lose, time and money like I have. Not to mention the frustration and tears I have shed over this whole mess. So please save yourself from all the headach and loss of time and money and take this heed, I have read the same stories from others on this same problems with Web.com in this review. I attempted another call to the "Manager" at Web.com just now and as expected "NO ANSWER" Please listen to me and steer away from this web site builder because I don't want to see any one else go through what I still am going through.
At first glance, Web.com seems to be an international company with great prices. Their SEO package seems like a great deal for the price; committed to submitting you to 5 search engines and/or company lists a month for under $200 monthly with a professional website designed for you!
However, these would only be good deals if the service were actually provided. In the 3 months that I have been paying for this service, I have not been submitted to one Search Engine. Meaning, I could've paid an intern to do this, and maybe for less- 5 submissions! What is that, 20 minutes? I would definitely be getting a lot more out of in intern for $200.
And the "professional website" is garbage. I still had to write all of my own content and find and submit pictures. The only reason I decided to go with the designer was that their templates are so awful. With better templates, I can and have, created better looking websites and in half the time it took them to throw six sentences on a page that did not relate to my business.
I do not recommend Web.com. Not professional looking at all. The price and the quality, I think, are geared toward a lower tier of professionals, but their upgrades are priced to justify some professional quality. There are other, better services, guys; just as cheap. I know because I've used them before.
The Facebook team is worth the money. Unfortunately, now that I am leaving Web.com, I won't be able to take this service with me. You must have you domain hosted with them in order to keep your Facebook team. Oh well, another thing to have the Intern do. Lol. Best of luck to everybody!
I honestly think that Web.com is alright for what you are paying. Its inexpensive, so theres not going to be a million features that you'd expect from other hosting companies, but overall, it fits my needs.
The customer support is amazing, I am always emailing them to help me and because I am new to this, there are many questions that I ask that are very broad or too specific. Most of the questions are somethings any professional web builder would laugh at me for not knowing, but their support team is very patient and friendly with me and answers all of my questions right away which is wonderful.
Again, like I said, Its inexpensive, so the options you are paying for are not a million, but it is what you have. I began by their 50 cent promotion (which later found out it was much more expensive than that, but still not costly) and then started paying 6$ a month.
Overall I really like web.com. I told a few of my friends who were looking into having their own sites for their resumes or personal portfolios or buisnesses to go with Web.com and surely I will continue to reccomend it in the future.
I recently decided to give web.com a try mainly due to the commercials and what I found online where they were rated 9.1. Although I was initially quoted .50 cents a month, which I thought was totally amazing, when I arrived at the pay page, the amount was actually quoted 1.95 per month. It seemed fairly easy to set up the account, however when I clicked to pay, I received a message that there was an error and that I needed to call the support team. The first issue I noticed was that the support team was only available Monday - Friday... today is Sunday. I decided to call instead - Call #1, I explained to the First line Customer Service rep, what occurred and she placed me on hold. After 27 minutes, the recording said place my number and hit pound for a call back, however, before I could even do this, the call was disconnected. Call #2, I called back explaining to the next lady, which by the way sounded exactly like the first lady, but before I could even finish she put me on hold. I waited 15 minutes before hanging up and calling back... again. Call #3 I spoke to a First Line Rep once again, and similar to calls 1 and 2, was placed on hold, after waiting 29 minutes for the third time, I opted to get a "call back" in hopes to get better results. Thus far I have yet to receive a call back and highly doubt that I will. I tried using the information that I established to log in, however it said it didn't exist. So, I have been charged for a website that I can't get to, and it looks like I will be going through this entire process once again on Monday, since all other numbers on file for this company are of no use, at least on weekends, which would speak rather negatively on their level of support. I would not recommend this company to any of my business Associates, friends or family.
I could not say enough bad things about this company. The ultimate is there lack of being able to contact them on their phone number, which does not work or also not been able to submit a ticket in the query section. I resorted to contacting them on facebook and two days still none the wiser. Don't waste our time nor money with them, very unprofessional company.
1- they say the charge is monthly and they charge every 27 or 28 days in the end of year you will see one payment extra
2-for the first month they charged me over $500 they says its for Facebook and website and mobile web
3- they do nothing no marketing no nothing
4-if you want to cancel they dont release you domain name even if call them 100 times a day
this what they did with me and till this time.and they didnt send authorization cod
The question is not does web.com suck, it is why does it suck so badly? It could be the ridicules looking web sites that really only take them minutes to make and then they expect you to fall in love with them and not to ask for more edits, or how about the fees, $150/month and they spend an hour working on your site, or how about the edits that take 3 days to complete and another 2 days for internal approval and then you get to see it, or the silly comments on Facebook that don't even make sense...anyway don't bother, spend the money upfront and get a webpage that your proud of, I wish I didn't waste my time but maybe I can stop others from wasting theirs.
Do not use this company. Over promised and under delivered. Charged my credit card 4 extra times week one then 5 times week 2. Took 2 months to get my site LIVE without making it correct. I am still having issues and since they got paid, they are slow as can be. All about getting your credit card and moving on to the next sucker. My site has been live but not working which not only cost me thousands, makes me look like an idiot. They can never repay for the loss of clients I've forwarded to my site and I've been in the background check business for 16 years. So pissed right now and no end in site to the horror show !
SUCKS!!!!! web.com this is not a serious company. they promised to charge after the work is up and running. I was charged before I hung up the phone in the first (extremely long and stupid) phone interview during which I decided that is not a good idea to hire this company. I am after a refund now. Advertisement on TV great! Careful here!!!
This started changing with "Web.com" in approximately 2012 and it has become progressively worse. Changes were made to make it more user friendly around 2012 and since then it has gone down hill. Customer Support is the ABSOLUTE WORSE. It takes over a week for login problems. It is always the same excuse that they "just can't understand why I can't login in but rest assured we are working on the problem and you should be up in 20 minutes or at the most 2 hours." After 10 days and numerous phone calls absolutely nothing changes. I am sill waiting to login after 10 days. This is the longest that I have had to wait usually it is 5 days.
Site builder is not user friendly and sometimes you think that a change has been saved and it hasn't and you have to start again.
The ONLY thing that I can say good about this company is that my website has never gone down which I find amazing compared to everything else that does go wrong.
STAY FAR FAR AWAY FROM THIS COMPANY.
This is a classic case that calls for the use of -negative- stars. This company has big problems.
Support - Horrible. If I ever catch my employees talking to my clients in a similar manner I experienced, there would be some seriously harsh penalties. Hold times are just long enough to make you frustrated. There are several different departments, i.e. billing, tech support, web support, etc. The problem is that these departments don't (and refuse to) talk to each other or even provide minor cross-service. That means more hold time if you have business with multiple departments. I've experienced a great and helpful attitude from ONE employee of Web.com. Of course, they are friendly when you are setting up your account (sales department), but then again, that's their job. Every other department has provided me with rude, hurried, and an overall uncaring demeanor.
Features - Objectively speaking, Web.com's features are consistent with other similar companies. For that reason only, I have given 3 stars. The cost for such services will be addressed under Value.
Uptime - Disappointing. In my case, I had them build my site for me. I was promised they would make ANY change and any time. I quickly found that changes were best made myself. They take days to implement requested changes. If you plan to rely on Web.com to make prompt changes or otherwise make changes, this is not the company for you.
Value - I suppose this could be a "shame on me," situation. I had a site built by Web.com and a Facebook page as well. The Facebook page turned out to simply be a literal copy of my website. I could have done the same in 2 minutes. Bells & whistles? None. When I requested to cancel the Facebook service, they simply blocked my access and still left the page active. So then I have a Facebook page for MY business with which my clients are interacting... and I have NO access. I had to spend much time arguing with different supervisors in order to simply get the page taken down.
This company plays the monthly fee game. You know the one where they bait you with a "low" rate, but you end up paying more than you should.
If you have the time, research for yourself. I don't leave many reviews, but I couldn't help but notice the many low reviews for Web.com.
I decided not to renew my website. After my website was canceled, I asked for the code to release my domain name. I have been e-mailing back and forth for over 12 days and nobody will release my domain name. I am paying for a new website which I cannot activate because I don't have the authorization code from web.com. I am considering seeking legal advise because my business website has been down for two weeks.
I signed up thinking "drag and drop website builder... how hard could it be?" Well, if you aren't technically savvy, you'll absolutely DREAD this software. Templates look like they're from the 90s. I spent months trying to build it myself, but alas, all of my attempts made my "very successful in real life" business look very, very amateur. It was doing me more bad than good. So I decided to upgrade and have the web.com guys build me my website. I thought "this is perfect, these guys will build me a pro site so I can focus on my business and not fuss with this stuff anymore." ...WRONG! Their version was just as bad as mine. I couldn't believe it. And when I needed help making updates, the customer support was non-existent. Never spoke to the same person. hold times were on average 20 minutes. FYI, a little tip, I am now using Set My Site for my website and I highly, highly recommend them to small biz owners. Check them out if quality and customer service are important to you. And business owners, be warned, if you go with Web.com YOU WILL REGRET IT!
Web.com has the worst customer support I've ever experienced. Everything redirects back to phone support during short time span in EST hours. The introductory fee was false advertising. I'm very careful about introductory fees and other promotional rates (been working online for over ten years as a web developer), and all accounts indicated that it would last for the first year, not month.
Upon billing I found this was not true. I originally went with web.com not just for the price, but because I generally don't need any support (read horror stories, but didn't know about the issues with cancelling accounts or lack of email ability, all my diligence before was in general support for those who can't manage advanced functions) - and that they don't need to be paid in lump sums - you can be added to a monthly billing cycle. Which is perfect for someone who is having issues in this economy.
However, it turns out the real prices aren't reasonable at all. Looking at approximately $250 a year for basic hosting, which isn't much for a good business model, but for personal sites or long term bootstrapped projects this is a horrible prospect.
To this day I still have not been able to cancel my account (or transfer my domain for that matter). I've been working on it since about November 1st.
I am not available during their support hours.
Another worry is their password security. They ask for it on the phone, but it's readily available. In fact, there doesn't seem to be a way to change your password short of contacting support on the phone. If you forget it, they just email it completely unprotected to you address on file. No secret phrases, no link to password change page, just plain text to your email with the password in bold.
I paid for a web page designed by them. I wound up designing it. I was promised 30 days of design time. In reality, that meant, I give input, they take 3-5 days to modify which may have only really taken a hour of their time. In the meantime, that is 3-5 days of development time. If you do decide to work with them, you may consider a contract for a month of manhours in lieu of time. If you call for advice, that is another $20.00 fee. If you want to change to a cheaper package, $1000.00 fee. To get to the top of a Google list, around $200.00 a month. I got the same thing with GoDaddy for $200.00 a year. I went to GoDaddy and got everything Web.com offered and the price was a fraction of Web.com. Web.com in my mind just takes advantage of individuals that are just getting in to the business and haven't had the time to do due diligence in researching which dot com can best satisfy their needs.
Having been a customer at web.com for some 10 years, I have never experienced any trouble, until now. Never really had any need for support either, so maybe not that strange. Ok, the hosting is rather expensive compared to other hosts, the website builder platform pretty outdated, but except this there were no problems as long as I could manage myself. Over the years there has been an ever increasing stream of unintersting mails from web.com, mostly about "deals you could not afford to miss" or "get this or that domain name before it is too late", and this defines as spam in my book. So when my domain was due to renewal, I sadly missed out an important mail from web.com. Funny thing is that I am billed for two things, firstly the web space, where the amount is withdrawn from my card automatically, while the domain name is billed separately, and is NOT drawn automatically. So there I was, 110 USD less on my account, with server space, but an expired url. Even if I was in my account managing zone at the website checking that everything was ok, a couple of times prior to the due date. And I can not recall seeing any other bill than the one for renewing the server space. I sent them a "ticket", explaining my problem and if they could help me. After some time I got reply with "no problem as long as I replied within 24 hours", confirming that it was ok that they charged the same card they already took 110 USD from. I replied within 2 (two) hours, telling that it was just fine. Nothing happened. I sent them a new ticket 4 days later, asking why, and I basically got the same reply, if I answered within 24 hours I was guaranteed that it would be taken care of immediately. I answered within 2 (two) hours this time as well, but of course nothing happened. So that's about it, stay far away from web.com. If they can't appreciate and support someone who has been a loyal customer for years, then they are definitely not worth your attention, or money.
I made a website on www.web.com and it was all fine, but next day I tried to go on my website and it said its unavailable, so I tried to login to my domain on and it said my email was never registered their and that domain doesnt exist. They just sux. Do not use that host !
The layouts they have are nice, I will say that. Makes a legitimate looking website. However, their technical support is sub par at best. They will put you on hold and say that it is a 10 minute or less wait and next thing you know it's 1 hour later. This is a true example and is EXTREMELY frustrating.
I'm a beginner and was looking for a affordable host for my personal website. I spent quite some time searching around the web, reading feedback and end up with Web.com. What a big mistake! I cannot remember where I read some positive feedback about this website. But this website is definitely a joke. And those positive feedback must come from their marketing department!
My eyes were caught by a very affordable package they offered at $1.9/month. But actually I was billed $15 for every 4 weeks for the last 8 months. The control panel was a mess. Extremely complicated and super slow. I tried to cancel my subscription but no way I can do it online. What a joke. No live support at all. It indeed requires me to call the hot line within the working hours. Imaging I don't live in USA and the working hours in USA is bedtime in my region. I give up on this company and call up my bank to block all transaction with this stupid company.
From the first glance of their website, it already gave me a bad impression. then, I read all these reviews. Most of them were bad. But I was dumn enough to sign up anyway. The website builder is total crap. The website support is even worse. If I have a problem or if I ask them to do something for my website which they can't do, they just hang up the phone! A bunch of very rude staff members web.com has, probably. Don't use their services at all. I would have given them a 0 star rating if I could.
This company is a joke. I cannot believe that someone left a positive review here - must be the company's marketing department. Their support sucks, their prices suck even more. If I had a chance, I would never give them my business. Just look at their online control panel. The last time I've seen such a confusing messy system was in 80s. Please stay away from this faulty company, you will get nowhere with them
web.com is in the business of supporting websites. As I sit writing this review I am waiting for their site to allow me to log in and check emails, update site etc. Yet again they are having "server issues". I have a paid template- I pay monthly- that was to include support however when I need assistance I just get a painful sales pitch for paying for additional tech support fees. And once they lock you into a template you are forced to pay high domain name registration fees- 10 times higher than other firms charge. So I am unable to recommend this company.
15 years with web.com and I finally canceled. They increased monthly rates from $8 month to $22 even though bandwidth is minimal for my site. I stayed with them only because of downtime moving to another host but finally moved on when I had multiple email problems and an offer from support to fix them for $60 and no response when I sent an email with screenshots showing my mail settings were correct (and work fine with new host).
We tried to get Web.com to build two websites and SEO optimize them. What a disaster. The sites looked like a pre-teen with no feel for business put them together. In 30 days my wife's site never did go live because they could not understand the most rudimentary instructions. My site started two weeks later but never came up either. They couldn't keep the sites separated in their minds so I would request changes and they would change her site and vice versa. We finally asked them to completely separate and disassociate the sites. They cancelled my wife's. Gives new meaning to disassociation. Maybe the hosting is OK. maybe the DIY tools are OK. But we are not going to try and find out.
I had web.com for almost 2 months and admittedly didn't do much with it, which isn't a problem. If I pay for something then fail to take advantage of it, that's my bad. So I decided I should probably just cancel and save myself some money from getting wasted since I had 3 features going which would be about $30 a month for nothing. I went in to cancel my account but find I must call in to do this. I feel it is VERY poor treatment of your customers when you make them call in to cancel things so they can make a sales pitch to you. But, obviously there is no other choice, I pick up the phone to call and look at the page for the number. There is none. Let the hunt begin.
I look through all the back page stuff and find nothing, I finally just reload the website and call the number on the front page. I hit the wrong button for the extension I need and get someone who says they will transfer me. They seem to put the phone aside as I listen to background noises for over a minute before I hang up. I call back, get the right extension and begin talking to one of the reps.
He asks for my PASSWORD. I hang up and try to reset my password because it's on auto fill in and have no idea what it is at the moment. They send me an email with the password in it instead of a password reset link. Whatever, I call back in give them my 'supposedly secure password' and they offer me another free month. Nope. Not even if they had the best service on the internet would I stay with these guys. From what I've seen they treat their customers poorly by making them jump through numerous hoops to cancel and then on top of that they want you to share sensitive information over the phone. A lot of people use the same password, or a diverse few passwords for their online accounts. With an account at web.com you are just shared the information to not only getting into your web.com account, but possibly numerous others as well.
I don't have a very high opinion of web.com at all, I wish I could say otherwise because their system seems to be one of the better on the internet that I've seen.
I was initially introduced to web.com after sighing up with Legalzoom.com. Boy was I impressed! I wasn't even sure what I wanted on my website from pictures, message to style. All it took was a simple, non-stressful, casual, 20 minute conversation with one of their 'intake' customer support staff. They sent me an email within a few short days to view their work thus far and, wow, was I amazed. Web.com took my rambling thoughts and turned them into a functioning, informative and efficient business website that is getting kudos from friends, family and colleagues. In addition to their techie abilities, they have been incredibly consistent within keeping me informed of each step of the process, how to view each step and where to go for help. Site changes? No problem, they even send the link to make the site changes I need to the website in the emails updating their progress. There were times when starting up my business that I felt a bit overwhelmed, but each time, Web.com just happened to call and say it was time to take the next step and talked me very patiently through the process. They kept me on track. I can't speak highly enough of Web. com and their product(s), staff and wonderful support!
I was at first glad that I went with Web.com. I initially built the site myself, but they offered to do it for about $130 a month plus some added SEO bonuses, which never materialized. They were double charging me for having the do-it-yourself and their own "SEO" optimization package, and when I called them out on it, they apologized but did not give me credit for the overcharges. They then cancelled the accounts by accident and my e-mails were lost forever and I could not access or send.
If you own a law practice, or professional service business where communications are vital, do not go with web.com. I am facing a potential malpractice claim because they deleted my e-mail communications, which they claim cannot be recovered. STAY AWAY!! BAD SERVICE
They continually send the same emails in response to questions and insist that I call them during office hours in America. Which would be fine if I did not live in Australia. They lack the ability to sort things via email.
Their web page templates have not changed much since Adam.
They now hold a domain name for me that has expired and are unable to let me sign up for it again or release it so that I can move to another provider, unless I call them.
Their service has deteriorated over time and they have not moved with the times. I am surprised in this day and age that they cannot sort problems via email.
So if you want a basic old fashioned web page template and live in America this company may suit you.
I thought I had done my due diligence and reviewed all of the major hosting companies, Ipage, godaddy, bluehost, fatcow, ect, and decided upon web.com. MISTAKE. I was born in America and while I might not be the most intelligent person I can read. And the price that was listed, and the price I was billed each month are not the same. I contacted them after the second billing, and asked why was I being charged $49 a month for a simple hosting plan on a website that I build myself. It started offf with the classic, oh the first month was the introductory price and the first $49 was the price per month! Oh no it's not. Its the price of an expensive lesson, but not what I will pay per month. So read the fine print. And choose someone else.
I availed of one of the free option sites to see what they were like before commiting.
Just as well, I have been beset by problems, ignorant staff on the rare occasion you can actually get a member of staff and not some automated reply.
The file manager was down for 3 months, when i complained after a month I had my account suspended, and they was many others, and whilst the problem continued with no feedback on what was happening they kept sending me info on how to sign up for a premium account.
The then froze my site cos an image on there which had a picture of a woman with a bare back and that was deemed adult, after 3 days of automated replies that sent me to other places which in turn sent me back to the original place i got nowhere.
Eventually I got a reply which was not an automated one in which a staff member had no idea what was going on , i explained to him what the story was and never heard from him again.
Had enough of these gangsters and still they send me emails to go premium as if i would pay them a single penny
I had Web.com to build my website. The few times I would submit changes or updates it would take them over a week to make the changes. And when they did do the changes, it wasn't what I requested and most of the work was not done to look professional at all. It was very disappointing. I had sent them my last changes and hoping that it would be a success and that was done two weeks before my 30 days for a money back guarantee. They hadn't finished the changes and it was I believe day 33 and they only had did a couple changes and they let me know they were still working on it but again what they had done was not to my liking at all. I decided to cancel and the representative stated I would get my refund back but she wasn't sure about the clicks. The next day I get several emails stating after careful consideration they will not be refunding any of my money. I will be contacting my bank and the BBB as well.
I really appreciated the best ever customer support I received ,really appreciated it..There was a short wait time and the representative was very efficient and knowledgeable about why I callled in ,Thanks
Bad customer service and very few templates. Very few features, and the free trial magically turns into an expensive, paid account. That's why it's bad.
I started service with Web.com to automate some of my marketing and that is really not what I got. I would have to say that the people I worked with were all wonderful. The customer support, although some wait times were a little long during peak times, was great.
I did however have some issue with the level of involvement this required. I canceled my Facebook services with them when my compliance agreement was continuously being violated and they did not really seem to understand what I did, nor did they really take the time to. I got tired of babysitting and editing their posts.
As far as the website goes, I expected to make changes when they finished it but at a MINIMUM from a large company like that I expected a professional looking website and instead I got, what looked like an 18 year old kid threw some MS clip art up and called it a day. I would have been embarrassed to show this to people so I completely redesigned my own website with their tools. Those were great, but they are full of excuses as to why they haven't even got you on page 10 of Google within 60 days when you search specifically for your company name.
I saw no progress and the answer I got every time was that my domain just wasn't "optimized" yet. This was a very expensive lesson for me to learn. Oh and don't use a domain name you really want because they will charge you $1000 to buy it from them if you cancel your services.
I didn't listen to the reviews I read before starting service and it cost me $750 for NO leads, NO new customers and NO revenue generated. I got our much cheaper than some but just be prepared, it took me their 30 day money back grantee period just to get everything looking the way I needed it to. And they restrict the people you talk to one the phone way to much. It took me three reps to get a simple profile picture and about section edit done and they still had to send the cover photo to their dreaded "back office" who never gets it the way you wanted it.
Don't sign up the website & give your credit number! I was disappointed and called to cancel the service last summer. Then here goes, last month I got email from them saying they were going to renew my service which I didn't ask for it. I replied saying no but of course they replied directing me to other contacts which I couldn't get hold of them. Since they retained my credit number and went ahead charging my account which I am going through hassle to get credit back. So stay away from them!!!
From a hosting perspective they're fine - my site was online. But in every other aspect they were a total disaster. I hired them to build my website and it looked like an amateur design. If I wanted an amateur design, I would have built the thing myself. But I really don't have the time to fuss with website stuff. I couldn't even get my original domain name back from them. My website looks a lot better now since I switched to Set My Site and I will never look back. Wish I would have paid attention to the web.com reviews before I signed up. Do yourself a favor and stay away.
Web.com used to be mediocre and now it has become much more. Their website design and hosting has greatly improved and I have been doing trial tests on web hosts to see the best. I currently use Zymic and this is 100 times better. The templates and overall feel and look is amazing. There is almost no downtime in my experiences. This web host is sure to be one on top of my list.
I really enjoyed Web.com and its built in website tools. It was very easy to create a working site within a couple of hours. The only issue I had with Web.com was its customer support. One time I had an issue with the store and it took them a long time to respond with not the most helpful information. Other than that with its cheap pricing and great tools/up time, I suggest this to anyone that wants the tools needed to make a beautifuly simple site!
Web.com sucks, watch your bank account. you might think you cancelled and you start getting charges more than what you signed up for. Good luck trying to get a hold of them, unless you have nothing better to do than wait and wait some more. Then to get some condescending customer service person. Never again.
Please stay away from this company. I ignored all the bad reviews online and signed up for them to build me a web. Well i guess everyone was right this site is a peace of crap im surprised how come the government have not shut them down yet. I have been calling since FebruaryI for problems to be fixed and i still cant upload any of my products properly. Then they charge your card with amount that was never mentioned when you are signing up. I have never in my life experience such horrible company as web.com. I should have known when the lady was in a hurry to ask me for me debit card without really lettting ask more questions. Sigh please don't use them end waist your money with bunch of headaches down the road.
I used this service due to Legal Zoom referral & I should have read the reviews forst. They created a website without using any of the data I gave them and PUBLISHED IT without my ever seeing it. I had to re-do every page and have done most of the edits myself. I now have a cached version of the horrible website stuck in Google which makes the whole point of a website null and void. There is no one you can talk to who can make changes- the "behind the scenes" people build the sites and you can never speak to them. They "tech support" and "customer care" are interchangeable and can ony do what I can, so there is little to no support. Once the site is designed, you cannot change the design- they blanketed the top third- the visible part of the page- with one inane photo that had nothing to do with what I do & they do not see there is any need to change that. Rather than pay them anything, you may as well just build your own free site, it is about the same!
I built a company around Web.com. I build custom websites for small businesses, then turn over the website once they are satisfied with the design. They then purchase the domain from Web.com. Over the years there have been glitches and even really serious billing issues but EVERY time I have needed Web.com support they have been there for me. I keep coming back to them because of value, service and their quality User Interface. If you want a cheap but good-looking website hosted by a company you can trust to stand behind you then look no further and sign up with Web.com today.
I registered my LLC with LegalZoom, and with that, was to receive a free domain through Web.com. After initially calling to setup the domain, I was supposed to immediately receive an email with steps get the domain live and attached to my existing site. It's been 2 weeks. I called and was forced to talk to a rude, surly representative who dismissed my inquiry after week1 and told me to just "wait it out", and now at the end of week 2, I've been transferred from department to department before finally waiting on hold for 30 minutes. Apparently you get what you pay for, though I can't imagine their lack of customer service would be any better even if I was paying for it. What a waste of time and energy.
Customer support - rubbish. Anytime i want to contact them, you go through a ticket system that all they respond with is to call their American number - not much use in the UK. They gave me a UK number after the third request and then that number is not answered at all, it just rings and rings.
They are a con. Take your money and don't support you at all. Keep well away.
When Register.com was not affiliated with Web.com they were awesome. In the two years or so since Web.com took over I have lost my no. 1 page place on Google and Yahoo for my flcamerarepair.com business. I was paying them 49.95 each month for "r-Promote Plus"w premium service that used to be premium but now is just a money hole. THEY HAVE DONE NOTHING FOR ME IN PAST TWO YEARS. I just pulled my three sites out and am now with BlueHost. No opinion yet on them/
Well, I was not familiar with webs. Now I see that it can sometimes not function right. But I do not like that you cannot edit things on a phone, or iPad. It is hard to drag the icons to the appropriate column. THEY NEED TO FIX THIS.
But webs.com has allowed me and my friend create our youtube website, ceceandbella.webs.com. But I do not like the fact that YOU HAVE TO PAY TO NOT HAVE .WEBS.COM ON YOUR WEB FINDER. But as far as that, it is a trust worthy way to have a great cooperative website.
I would rate their service and contents, altogether a 5.
YOU CAN TRUST WEBS.COM!!!!!
Web.com presented themselves initially as an affordable alternative to some of the other hosting services out there. Their initial advertisement suggested a $4.94 price tag per month, with a bunch of added features. I figured that this would do... since I design my own websites, and signed up.
During the first month I kind of let the website sit while I worked at home on Dreamweaver. When I went to upload the site, I could not log in. I called the company and was transferred three times before being put on hold for about an hour. Then whoever picked up the phone hung up.
I was charged over $30.00 the first month. Called them, actually got through and they told me it was a promo for one month when their website clearly stated that it was $4.94 a month for the year. Attempted to log into my account and cancel. Still could not log in.
Actually managed to get into my website account and tried to cancel.. just to find that there is no option I could find to cancel a subscription. I don't know if it's there or not, but I couldn't find it.
Called them and got the "put on hold for an hour" runaround and no answer. Just got charged an additional $30.00 this month too. Now I have to talk to my bank and have them fight this. This is by far the WORST web hosting company I have dealt with and I would strongly recommend that anyone not use their service.
I would give them 0 stars if I could.
We have been with Web.com for several years. The support is terrible. I have been hung up on three times today, "Please hold . . . " and eventually the line goes dead. We'll be finding a different company to host our websites.
web.com SUCKS they leave u on hold for hours they give you the runaround and the dont promote anything but themselves. I wish I knew it was a straight up con game. the only thing they do well is avoid resolving or fixing anything. I have been with them over a year and the only clients I get are the ones I send !!! they send u bullshit emails about rating their work when they never did any work run for your life !!!!!!!! I wouldnt recomend them to my neibors cat !
The Web.com is a hassle web hosting provider.
The connection is unreliable and it seemed the Web.com created this unreliable connection to get customers call in so that Web.com could sell their (products) services more. To transfer a domain from Web.com to another web-host will be an hassle experience.
Don't do business with Web.com!
Well first if you actually want to send email Web.com is the worst. Email servers are always breaking down. Web.com is always getting blacklisted so all of a sudden you cannot send email because some nim wit who may be sharing the save server hosting a different site was spamming people. Their customer service is the absolute worst. They take forever to even address a problem and as for actually fixing a problem good luck. Web.com is good for one thing. A shiny example of pure stupidity mixed in with some arrogance, business ignorance and what not to do in any situation.
I would rather trust the government to run a web hosting company than this company. Want some professional advice. Go somewhere else. That is unless you love downtime and outages of course.
My name is Ashley and my company signed up for Web.com's 30 Day unlimited modifications new website build package. The experience was horrible.
We provided web.com screen shot copies and a link to our existing website for them to simply copy (because our current site was built on a very outdated platform) and they were not capable of designing one single page correctly. Everything from the most simple such as text/font coloring to ensuring submitted pictures showed up on the site correctly was too much for their designers. We had to request the same simple edits over and over and over.
Every version they presented was worse than the prior versions. I literally spent 30 days screaming about the same simple issues and then waiting for wks to have modifications made. To find, that my apparent 30 days were now up with no extension on that (even though none of my requested mods were executed properly) and they tried to force all existing and remaining mods to my monthly subscription of design hrs which would be charged to me hrly.
This was the most absurd web design service experience I had ever encountered and recommend web.com rethink the way they are doing business because I cannot imagine anyone signing up for this kind of service.
If you got an idea then I don't think that there should any second thought about choosing webs for creating your website.It really does not If you doesn't got very less money to turn your small idea into reality because that small idea can bring a big change ,As webs is a platform where you can weave your own dream using very easy to use site builder and hosting at a very low cost and professional's help.
The last thing i want to say about webs is go for it if really want to do something with your own hands.
Hello web.com my name is Zakir and I am a student and I live in Kuwait.
Few days ago I was talking about creating a website and one of my friend suggested me web.com . Well before I thought web.com maybe also like those other websites who only cares about money and doesnt gives much security. But I was wrong web.com is a better web hoster than others and iI got to know web.com provides good security and its servers speed is good. And I am Pleased by seeing the way you guys made making a website fun and easy . Thanks to web.com team and keep up the good work like that in future also.
One of your Fans
They has a wide variety of templates ranging from flowers, animals, cars, and other nice stuffs to choose from.
And very convenient and allows a business to choose template according to the services it provides, moreover it groups contents to fit the product a company wants to offer to its customers. It allow easy use of website since its hosting services are reliable and convenient and suits different varieties of topics. This allows emerging companies to prefer web.com as their hosting website.
It must be however noted that, it formally allowed hosting of free websites but now one has to pay a minimum amount of about three dollars to start using their services per month.
I believe that if their services are made available to masses, thereby making the public able to receive hosting it well attract more people to it hosting services
For instance if people are granted a year of unlimited free hosting and are allowed to display their services it well boost their returns in the long run, whereas cause a massive benefit to the public
I think that webs.com is very good because I used it in the past and had a great experience. They are also very good because they have reasonable prices too.
These people are incredible! To listen to their ads, you would think you'll get all the help in the world. In fact, you get NONE! I couldn't do anything with the site assigned. Couldn't add material, couldn't delete material, couldn't compose anything. Nothing worked. Couldn't get the advice they tell you is available. I was referred to multiple parties to try to solve problems. Not one resolution. I can't even get rid of the site they botched for me in my name while my own product never got to the site. How in the world they remain in business is beyond me. I've never experienced a horrible, problematic business experience on or off the net. Good luck to all who use them (or try to). You will need it
It was much easier to use Coffee Cup or Word and then manually upload pages. Images are very difficult to manage and if one cuts and pastes text, it does not always fit on the page. If their ftp site worked better i would edit the files in HTML and make them work.
Also, I sent them a relatively simple question and it took approximately 2 weeks for them to reply. I am looking at ways to change without to much confusion. This webpage is for a church. One would think they would donate the service. I would if I ran such a company.
I have to say that their service is terrible. I can't believe that they are still in business. I own a company and have an existing website. I loved that website, however I didn't have time to manage it. I contacted web.com and I was told that they could create a "mirror" of my website. They said that it would look almost exactly the same, just with the changes that I wanted. That did not happen. I was charged almost 100 dollars and after a week I was presented with something that looked like a child's powerpoint presentation. They included tag lines and text that was not previously on my website or in any information that I presented to them. I immediately called and cancelled my services with them. However, that money back guarantee thing....never happened. Save your money! Do Not Use This Company.
I signed up for a basic site and was comparing prices and found a package advertised for $3.95 per month. Sounded like a good price and I signed up. First month was great then the surprise. A charge for 29.95 for the next month. I called them up right away and was informed that the 3.95 was only a promotional price.... I felt swindled. I cancelled the service and they refused to refund my money even though they have advertised a 100% money back guarantee listed on their website. Very unhappy. To be fair I did go back and look and did finally see the tiny little asteric and the tiny little line the real price was listed.
Sucks...They keep reducing features, over charge on domain renewal and when you cancel your fully paid up ;hosting plan they turn vindictive and freeze your domain so it's totally inaccessible. Refused transfer of my OWN domain name until I got in touch with Tucows' Compliance Team.
I repeat the;SUCK and my advice STEER CLEAR OF Web.com. I would not reccomend Web.com to my friends not even to my enemies.
I am shopping for a new web hosting company. I thought I'd try to build my own practice site and went to web.com. They had me input a name I found acceptable which would be a free domain when I registered with them. I read over the site and terms. I had questions and called. The customer representative I spoke with was higher priced on everything we discussed than their web site. I decided to wait an hour or two and decide. I went back to their web site and to register with a basic package. When I went to use the name they said was available only two hours earlier, I was informed it was no longer available, but was for sale. I could not believe this! So, in my opinion, they took my idea for a name of a company domain and registered it from another company in order to sell it back to me. What a terrific way to trick people out of good domain names! I find this practice unethical and will never do business with them. Their plans were very expensive and then stealing my name idea is despicable. I recommend you avoid them no matter what.
lousy service -- stay away. They have been charging me for years double for a service i never purchased. Submitting my sites to 200 search engines every month supposedly. I probably kept paying them for no absolute reason this whole time.
just look at the reviews all over the web, I did not and I am sorry. The website they delivered stinks to be polite. Terrible design, cust.serv. takes hours, they are the worst. Save your money.
OK, I have been watching these guys at WEB.COM for a few years, both as an industry observer and then as a customer (when they took over hosting my site when Domain Direct got out of the hosting business). They really stand for everything that is HORRIBLE about a small-biz service provider.
Some of Their Flaws:
- Crappy UX. Stuck in 1999. Seriously.
- Confusing Products. Web Hosting Premium / Supreme / Extra Deluxe / Want Fries With That.
- Antiquated Software. I can't automatically pay and relaunch a domain? I have to file a ticket for the next business day. Have you heard of Paypal?
- Price Gouging. $40 / month for a Facebook fan page. Really?? $37 per year for a simple domain name (vs. $8-12 elsewhere). Want privacy for that domain? They charge $24 per year extra (vs. $2 per year elsewhere).
- Poor Service. E.g., they auto-renewed my hosting but didn't auto-renew my domain name. WTF? Is hosting of any use without a way for the traffic to get there? That's like an auto mechanic fixing my brakes but returning the car to me with no gas in it. THIS HAS HAPPENED TWO YEARS IN A ROW WHERE THEY KNOCK MY SITE OFF THE AIR AND THEN APOLOGIZE.
- Horrible policies. You must cancel any annual service SIXTY DAYS before renewal or you are still charged. WTF.
- Big Company Mentality. Look at their site for about 60 seconds and you will get a sense that you are just part of their big machine.
- Ugly Templates. Also stuck in 1999. Just google for "free CSS templates" and update your offerings, will you?
But other than that, they are a great company. :-) :-)
Some of Their Positives:
- Short domain name.
- Easy to remember name.
- Acquired all the decent hosting providers (Interland, Domain Direct)
Web.com sucks. I had been using them for mail forwarding and thought I'd give them a little more business by hosting my domain. When I email their support to determine HOW I could accomplish this and what the costs would be, I was shocked at the reply. The support staff had renewed my domain for 9 years at $20 and charged the credit card I had on file for the mail forwarding services. I had never authorized them to charge the card. When I contacted their support to rectify the situation, I was told it was a done deal, there were no refunds on domain renewals, and basically I would have to deal with it. I involved my credit card company and the charges were reversed, but then Web.com shut down my domain and the mail forwarding service I had always paid for without notice! When I contacted them again to give them a chance to make things right, they wanted more money to return my domain to functional status. So now, my domain of shockzone3.com will be unused for the next 9 years because Web.com was unwilling to work with me in any capacity.
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