Add Your Review for Web.com

90 Web.com Reviews:

Is Web.com the host for you?

Last reviewed Nov 18, 2016

Key features

  • PHP
  • WordPress
  • Uptime Guarantee
  • MySQL
  • Perl
  • Python

Most Helpful Customer Reviews

★★★★★
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★★★★★
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★★★★
Uptime
★★★★★
Value
★★★★★

I like web.com. I am new to making websites and so I was looking for a easy solution for my Business. I went with web.com becouse it was a easy builder for non graphic designers like my self. I love to templates that they gave it easy to come u with ideas for my Business. I would recommend this hosting service to any one who want a easy and cost. effective way to get your Business online. In as little as 15 minutes you can have a professional website and good hosting service.

 

User Reviews - Total: 90

★★★★
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★★★★

Do not let them build your website!!!

There is no paper contract when I started to buy their advanced service. Their business consultant and assigned account manager promised everything would be customized and we can have any design as we like on the website, and they said the website would be finished in one month.  It took the first 30 days for them to work on the homepage only. The second month they began to build the subpages according to the homepage design and a lot of careless and inconsistent mistakes occurred everywhere. It wasted a lot of time of mine repeating again and again what should be fixed and adjusted. The response was super low and just one or two adjustment would be done.  It feels like the technician didn't pay enough attention and hours on this job.  At the same time, it was really hard to access our account manager on email or by phone call.  A couple of times, I waited almost a week to get a response from email. So two and half month passed, the work was not finished but they charged all the money in total of almost  $4,000.  I sent emails and made phone calls to ask for refund and nobody responded me.  Such bad service and I am still trying to get a refund.

 
★★★★★
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★★★★

Holy crap I'd give them 0 stars for support if I could. I really can't wrap my head around how a modern hosting provider can be a leader in yesterdays technology. Seriously outdated abilities with regard to customer support.

The short story. Pick anyone else. ANYONE......

1) Can't update billing information in the customer portal.
2) Can't add or modify services in the customer portal.
3) Can't do jack squat other than add or delete an email in the customer portal.
4) Domain cost? They wan't nearly $40 to renew what anyone else charges under $15 for.

The long story.

Annual domain registration came up for renewal. I should have set my own reminder but never did. My fault because they NEVER sent a notice until AFTER the site expired. Log into the web portal to renew which should take about two minutes with ANY other hosting company but find that option isn't there. You have to call into their billing department which is CLOSED!

So a domain that could be renewed online in three minutes is down over a holiday weekend having to wait for their billing department to open and renew it by phone.

Ten calls and another 24 hours later the domain isn't renewed and the site is still down because they are having issues with their billing system. This seems to be the case EVERY time I call in. Update your credit card? Call in and spend a half hour on the phone with them. Change your billing address? Call in and spend a half hour on the hone with them. I can't even transfer the domain out to a working host because their system is fubar'd beyond function on most days. They are a total waste of time and resources.

 
★★★★
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★★★★

Do yourself a big favor and stay away. Web.com owns Network Solutions but employees don't speak to each other. They also don't have access to each others records. Be prepared for countless phone calls, information overload to take a freakin survey after every single call. Had the unfortunately please of having them build a site for me. You have to submit changes and updates via a queue; if your a business and they created a business site, just an FYI they do not work on weekends so your out of luck for any updates that might be needed. They state they make the change for you and then it goes through a QA process to then publish--this process resulted in the incorrect spelling of Android. Be prepared to pushed to give them more money for search optimization, Facebook built page and pay per click. Been with them since the end of August and it's been horrible. I DO NOT RECOMMEND THEM TO ANYONE. Stay away.

 
★★★★★
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★★★★

It's so sad to me that companies still do business this way. I'll try to keep it short. There's nothing that Web.com does that is worth the money spent. From the "designs" to the "support" it's all absolutely awful. If you're like me, you got sucked in by the ads. But luckily (hopefully) you're not entirely like me and you're taking a moment to read reviews before you jump in.

When you try to contact support, you simply get shuffled from one person to the next, until your call is unexpectedly dropped. The support staff are not trained on how to answer basic website design and hosting questions. Average on hold or on phone times were about 45 minutes. Secondly, the design that their "pros" put together for you are pretty much garbage. If you used the Internet back in 2004, you can probably remember how websites used to look... That's exactly how yours will look too. No modern touches. No modern features. Just a completely cumbersome web builder program that has very little flexibility. How can a "web design company" be completely OK with delivering such a sub-par product?

OK, so much for keeping it short.

If you want modern design or helpful support look elsewhere. Wix and Squarespace are really doing good stuff with their templates. You can even use whoishostingthis site for finding more info on those guys. If you want someone else to build and update your website for you, check out SetMySite, incredibly impressed with them (who I am using currently). Also Shopify is good for stores (my sister uses them). Regardless of which way you go, please do yourself and your business a favor, and stay away from web.com.

 
★★★★
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★★★★

I was so excited to start my own Biz my husband. i looked around came across web.com. they advertised the professional bundle for 5 dollars and some change. i was like ok we can afford that, what lie ahead i couldn't have foreseen. They advertised a easy website builder, which they are not. but we was having fun trying to set everything up. They put us in contact with a advertising personal dude, he hounded and bullied my husband into authorizing a 99 dollar charge, clamming it would not be token out for at least two months. said we had to authorize it through a email. because we didn't have the money right then and there we didn't click on the email. the next day they took out the 99 dollars, immediately my husband called web.com told them what had happen bc we couldn't get a hold of the dude who helped us because he was always "at home" and told to leave a message. so we contacted billing and the lady who answered was very apologetic and told us she would be happy to refund the 99 dollars. We was so happy to be getting our money back BUT after waiting two weeks almost for the refund my husband called bck bc they charged us 41 dollars!!!!!!!!!!!! when its only sapost to be 5 dollars and some change. he then explained to them that we have yet to receive the 99 dollars bck. the person the phone this time argues with my husband saying bc he said ok that we will not be getting our 99 dollars bck and claimed the man who set it up was not at fault. but that we will get the 41 dollars bck in five days. the customer service is horrible we will be taking our biz some place else.

 
★★★★
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★★★★

Web.com is not the kind of company anyone should do business with. Not only do they not refund money in a timely fashion their representatives are condescending when they answer why it takes up to 10 days to return your hard earned money back into your account that they have taken without authorization.I have found much better alternatives to website companies and be careful when you are looking at your options this company I assure you is not the one to use.

 
★★★★
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★★★★

DO NOT USE WEB.COM. I'm sucked into a one-year subscription and I'm ready to write it off and find another website. Their "designers" are HORRENDOUS and very stupid. For example, I ask for a modification to the bottom part of the page template and the next thing I see is that phone number, url, and other information which should be on one line are in waves, up and down from each other. What support person or designer would think that was good service? That's just one example of how useless the people are.

Meanwhile, the back-end is NOT WYSIWYG. You have to become an HTML programmer. You have to know how to code and of course you have to take a ton of extra time to do that rather than just highlighting text and clicking a BOLD button, for example. But don't expect the HTML to work. For example, a basic

    and
  • makes a bullet list everywhere on the web for the past 20 years EXCEPT at Web.dom. If you want a bullet, then you have to use keyboard shortcuts like Alt-7. You can't have code for a square or round bullet list either, because that tosses out the alignment.

    And then you can't just test what you have coded -- there is no such thing as PREVIEW to see how you are doing. The moment you click SAVE, it is live on the internet and if people are visiting your store and you've only got half-way through because you had to run to the bathroom but you clicked Save so you didn't lose the work you've just done, anyone coming to that product will see what your unfinished mess.

    I give the support people kudos for being annoyingly happy. "Well gosh, like, I can definitely help you with that. Gosh, let's, like, take a look at this." I think they are all 18 year old girls on happy pills. But at least they try to be happy even when you are so angry with the system that you want to cry.

    And finally, they say all the help is online but every time I search for help in the help tool, I don't find what I'm looking for.

    This was a major and VERY EXPENSIVE mistake I made.

 
★★★★★
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Value
★★★★★

PHP (can using it)
Money-Back Guarantee (how a good thing)
Uptime Guarantee (make me safer and happy)
Backups (i really like it)
MySQL (so familiar)

Control Panel (great)
Perl (awesome feature)
Linux (I love so much in linux, look, web.com have that feature. So like it very much)
Python (nice one)
Firewall Protection (more safe)

 
★★★
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★★★★★
Value
★★★★★

I did my own website. It went well once I used a decent browser. There templates are ok. I used some of their wording which was very professional, but added some of my own content as well. I used some of their pictures, but they don't have a lot so ended up using more of my own. There is a glitch when making changes to your site. I have to save any text updates before I click out of a box or it takes my paragraphs away. As long as I save before exiting the text box to work on another part of the page I am ok. They also have a lot of problems with downtime at times where you cannot log onto their web builder due to tech problems on their end. The value is very good though. Yes they bill roughly every 4 weeks so you do have an extra payment every year, but $13 for 4 weeks is a great value and my website looks damn good. And it's very easy to tweak it form time to time. Their SRO is a joke. Their customer support is hit or miss, mostly miss, but sometimes you get someone good. Most of the time you don't have to mess with them and it's nice have a quality website for not a lot of money.

 
★★★★
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★★★★

Please do not use this service. The biggest complaint I have is that it is near impossible to cancel your subscription. They give you a number to call, however since i'm based outside the US it is extremely inconvenient trying to get hold of them.

Every email gets met with an automated response asking me to call their help desk. Not good enough. You took my money without having to speak to me so you can bloody well stop taking it without a phone call.

Note: Other web-hosting companies don't require a phone call to cancel or suspend service.

There are far better options out there such as wix.com, sitebuilder and many others

 
★★★★
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★★★★

Think carefully before proceeding - no support - pass you off from one person to the next and so unappreciative of their customers. They will only accept phone calls to cancel account - as in their words it is for security purposes but realistically the content of a phone conversation is untraceable. My experience was so bad where Web.com is by far the worst group I've ever had to deal with. Having experienced most things that the other reviewers have said about Webs.com my recommendation is simple - Go with someone else (anybody is better then Web.com) you will save yourself from a lot of disappointment, stress and heartache.

 
★★★★★
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★★★★

Tried to build website with WEb.com. Created account and domain, paid, suppose to start building it after that, but there was an error, the builder never opened for me. Called support. For 1.5h i talked to 7 dif people. Promised to help, said 48 hours max. Never called back.
Called again, around 2 hours on the phone, 5 or so people, over and over repeating my story. Found out they even didn't try to fix it yet. They asked for more time. I didn't have it, asked to cancel my account. More time on the phone, finally cancelled. But my domain name still there. Tried to transfer. Called again. About an hour on the phone. They said they will prepare it for transferring and send me email. Over two week, no email.

Called again. Chris was very helpful, explain what i need to do. Hope it will work.

Very disappointing. It's all new for me. Googled best web builders and THAT had the best rating. Waste of time, lost over three weeks before busy season.

Hope you get better someday.

Irina

 
★★★
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★★★★

I'm only writing this because of the sheer incompetence of the business. They claim to be a 'legit' business. I find that there are the exact opposite. As soon as I sign up, I go to look at the billing cycle and it had gone up by 20 DOLLARS! I was only supposed to pay for 5.95. I wanted a store feature and I got a piece of #^&@ little-dinky thing. Then, they contacted me for advertising and asked for my address and 41 DOLLARS! I am infuriated with this business. And, the support people are the most deadbeat people and they have almost no work ethic.

~Microphone dropped,
A raging commenter

 
★★★★★
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★★★★★

WORST support ever! Don't do anything beyond their DO-IT-YOURSELF web builder.

Their support line directs me to a vacation survey?! Their sales support got cut off when transferring me. The marketing team transferred me to another office... then another office. I'm still playing phone tag as I type this out.

Their demeanor is grumpy to uninterested from the start. And all I wanted was an SSL... This company is a joke compared to other hosting companies (I've tried move of them). Only reason why I bothered I gave them regular stars for up-time time and features... but I really don't know either (just the benefit of the doubt).

 
★★★★
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★★★★

I thought this looked like a great way to build a site. But, it ended up not having any creative templates that were unique and the company kept billing me for what, I don't know. I have tried on contact their customer service, but you have to pay money to chat online with them. Can you believe that? You have to pay money to talk to customer service. If you don't pay money you have to email them and there is no contact. Don't go with these guys. You should never have to pay money for support. Go with someone else to host and design your site.

 
★★★★
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★★★★

They are horrible. They deleted my asp.net website when "upgrading servers". Lost thousands of files. 6 months later they delete 6 months of data in my sql database when they "upgraded". They gave me new "help" ticket numbers each time I called. The new ticket numbers marked the old ticket numbers as complete and they then had 2 more business days to get back to me. Devastating as I hosted multiple database driven websites. They are all not working and I have a mountain of things to do to get them back. Most of the data is forever lost. Oh yeah, I had the auto backup feature enabled for my db and they all contain old data.

 
★★★★
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★★★★

Absolutely awful company. They promise the moon and deliver nothing other than a monthly bill. The professional website they built was an embarrassment to my business. I was double billed and have my bank looking into reversing may charges since I got nowhere with their representatives. I requested a supervisor numerous times and was told each time here was no one available. When asking the name of the person I was speaking with, all I got was "Jacob" every time I called....c'mon. He wouldn't give an I.D. number or last name. Stay away from this company!

 
★★★★
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★★★★★

I wanted to check the tool from web.com because it was just 3bucks a month. The web.com tool is not bad, you can get used to it quite easy. The problem is if you want to cancel your account. From the second month they start charging more than 30bucks and you can cancel your account only by phone which should be easy, but not if are from the other side of Earth. You have to call in office hours, which are different, you get put through by couple agents and finally you stay on the line waiting untill the connection fails. Remember you have to call international, which is not cheap. You can also use Skype but the connection was so poor that after spelling my request and my details to couple agents, somebody just hang on. I just want to cancel my account, it should be really simple but not with web.com. Remember it if you want to use their tool from other country than U.S.

 
★★★★★
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★★★★

After recently changing over phone systems support has gotten even worse. My latest call took over 45 minutes to obtain what should have been a very simple response. I have experience with other support teams and have never seen so many issues getting to a quality support team member. That said, once you do get to a quality resource your life becomes good again - but it takes a very long time to get there. My call today took one redirect and an escalation to supervisor to get to a reasonably equipped tech support resource. The past three calls have been almost as frustrating so I try very hard to no contact tech support.

 
★★★
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★★★★

Was with webstarts prior to being fooled by the claim of support and money saving by web.com. Regret leaving webstarts. Customer support was lacking because I sent in an email and never got a reply even though they said they did. In addition, please watch out for their hidden costs, from what the website said, the price was going to be 9.95 a month but I was getting $44 taken from my credit card every month by them. I would not recommend web.com at all. I just hope I do not lose any business from people trying to visit my site in my transition back to webstarts because that would suck for a company just starting out. Thanks for nothing web.com.

 
★★★★
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★★★★

This company is a nightmare! I'm trying to cancel my account but impossible to reach them. You don't cancel the account via email ONLY through phone.
They charged 10 x more as they promised! Impossible to get rid of them!!! Keep away this company! Worst experience!

 
★★★★
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★★★★

Web.com displays incompetence at a level I have rarely seen in my years of web development. The support staff cannot accomplish the most simplistic technical requests. I have been attempting to get a domain setup on their name servers for a week now. They originally sent me the wrong name servers (.com instead of .net), when I asked them to verify the name servers they said those were correct. Once I got the correct name servers on the third contact with them, I set the name servers and they did not contain entries for our domain. The website is now down. I am having to revert to the previous website and scrap months of work.

Not only does the support staff not seem to be able to figure out what is wrong, most of them are pretty rude. And this is the upper ladder, Custom Website Design team. The people sell domains, not websites. Don't get fooled into wasting your time with them.

 
★★★★★
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★★★★

Do not use this company for hosting, they may be okay for a domain registration, but as far as hosting their basic package is a joke, you can only use templates and not manually edit the site with FTP. I called them 5 times to ask them a simple question of how do i get to my FTP portal, and I was transferred and disconnected 5 times, this is not a joke. They do not offer live chat support. Host gator is second to none, and Website Palace easier to deal with for domain registration.

 
★★★★
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★★★★

I saw Web.com on the TV and did what my daughter told me to do and check them out so I did and from what I saw they were on the top as far as being one of the best. Things started off ok and then the building began. Then all started down hill from there and needless to say I am 3 months and NO site, and making no money. I found that every time I called in I was told something different. It finally came down to they could not build the web site they told me they could unless I moved up to the level 2 which of course cost over $750.00 dollars but at this point what am I suppose to do I already had time and money invested so away we went to level two. At this point one of the main reasons was that in the level 2 we would have our very own personal site manager, no more of this person saying this and this person saying this. Web.com is very bad about not telling you the "whole truth" about the cost and programs. So the original program and now store being extra was a shock but then to find out that we now could only list 20 products. TWENTY PRODUCTS!!! we have a thousand so ok lets pay the extra, more money again...But wait that was only adding 500 products and we have a thousand or more so no surprise that meant MORE MONEY!!. We were not told after telling them we will be having over thousand products so now we have to pay even more but the nice thing was or is I believe anyway that we are as high as we can go."I hope" To sum it up this level 2 was and is a joke. The one on one manager we had/have allowed pictures on the web site that did not fit, like "REALLY" I am not the professional and yet I knew that was very unprofessional. Then email after email nothing getting done so I tried to contact a manager but everyone else thought they could handle it which led to more WRONG information. So today is Tuesday May 12, 2015 and we started this in January of 2015 and still not done. I finally found a manager that said he would "personally" take care of it which is nice except now when I call he is at home according to his message machine so I contacted the web.com number and told that they can not do anything because this manager has it at his desk and they can not get to it or change anything. Another "REALLY!!" so today I have spreadsheets that was emailed to me by the web.com staff and I filled it with product to be told by the manager that "I can not use them", Another "REALLY!!" what now. This is only part of my story but in conclusion I say this....FIND ANOTHER WEB/Ecommerce BUILDER because the staff at web.com are not on the same link together..... they do not tell you all there is when signing on about how they work things...........They may seem nice but if they can't give you the proper instruction you lose, time and money like I have. Not to mention the frustration and tears I have shed over this whole mess. So please save yourself from all the headach and loss of time and money and take this heed, I have read the same stories from others on this same problems with Web.com in this review. I attempted another call to the "Manager" at Web.com just now and as expected "NO ANSWER" Please listen to me and steer away from this web site builder because I don't want to see any one else go through what I still am going through.

 
★★★★
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At first glance, Web.com seems to be an international company with great prices. Their SEO package seems like a great deal for the price; committed to submitting you to 5 search engines and/or company lists a month for under $200 monthly with a professional website designed for you!

However, these would only be good deals if the service were actually provided. In the 3 months that I have been paying for this service, I have not been submitted to one Search Engine. Meaning, I could've paid an intern to do this, and maybe for less- 5 submissions! What is that, 20 minutes? I would definitely be getting a lot more out of in intern for $200.

And the "professional website" is garbage. I still had to write all of my own content and find and submit pictures. The only reason I decided to go with the designer was that their templates are so awful. With better templates, I can and have, created better looking websites and in half the time it took them to throw six sentences on a page that did not relate to my business.

I do not recommend Web.com. Not professional looking at all. The price and the quality, I think, are geared toward a lower tier of professionals, but their upgrades are priced to justify some professional quality. There are other, better services, guys; just as cheap. I know because I've used them before.

The Facebook team is worth the money. Unfortunately, now that I am leaving Web.com, I won't be able to take this service with me. You must have you domain hosted with them in order to keep your Facebook team. Oh well, another thing to have the Intern do. Lol. Best of luck to everybody!

 
★★★★
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★★★★

I honestly think that Web.com is alright for what you are paying. Its inexpensive, so theres not going to be a million features that you'd expect from other hosting companies, but overall, it fits my needs.

The customer support is amazing, I am always emailing them to help me and because I am new to this, there are many questions that I ask that are very broad or too specific. Most of the questions are somethings any professional web builder would laugh at me for not knowing, but their support team is very patient and friendly with me and answers all of my questions right away which is wonderful.

Again, like I said, Its inexpensive, so the options you are paying for are not a million, but it is what you have. I began by their 50 cent promotion (which later found out it was much more expensive than that, but still not costly) and then started paying 6$ a month.

Overall I really like web.com. I told a few of my friends who were looking into having their own sites for their resumes or personal portfolios or buisnesses to go with Web.com and surely I will continue to reccomend it in the future.

 
★★★★
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★★★★

I recently decided to give web.com a try mainly due to the commercials and what I found online where they were rated 9.1. Although I was initially quoted .50 cents a month, which I thought was totally amazing, when I arrived at the pay page, the amount was actually quoted 1.95 per month. It seemed fairly easy to set up the account, however when I clicked to pay, I received a message that there was an error and that I needed to call the support team. The first issue I noticed was that the support team was only available Monday - Friday... today is Sunday. I decided to call instead - Call #1, I explained to the First line Customer Service rep, what occurred and she placed me on hold. After 27 minutes, the recording said place my number and hit pound for a call back, however, before I could even do this, the call was disconnected. Call #2, I called back explaining to the next lady, which by the way sounded exactly like the first lady, but before I could even finish she put me on hold. I waited 15 minutes before hanging up and calling back... again. Call #3 I spoke to a First Line Rep once again, and similar to calls 1 and 2, was placed on hold, after waiting 29 minutes for the third time, I opted to get a "call back" in hopes to get better results. Thus far I have yet to receive a call back and highly doubt that I will. I tried using the information that I established to log in, however it said it didn't exist. So, I have been charged for a website that I can't get to, and it looks like I will be going through this entire process once again on Monday, since all other numbers on file for this company are of no use, at least on weekends, which would speak rather negatively on their level of support. I would not recommend this company to any of my business Associates, friends or family.

 
★★★★
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★★★★

I could not say enough bad things about this company. The ultimate is there lack of being able to contact them on their phone number, which does not work or also not been able to submit a ticket in the query section. I resorted to contacting them on facebook and two days still none the wiser. Don't waste our time nor money with them, very unprofessional company.

 
★★★★
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1- they say the charge is monthly and they charge every 27 or 28 days in the end of year you will see one payment extra
2-for the first month they charged me over $500 they says its for Facebook and website and mobile web
3- they do nothing no marketing no nothing
4-if you want to cancel they dont release you domain name even if call them 100 times a day
this what they did with me and till this time.and they didnt send authorization cod

 
★★★★
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Value
★★★★

The question is not does web.com suck, it is why does it suck so badly? It could be the ridicules looking web sites that really only take them minutes to make and then they expect you to fall in love with them and not to ask for more edits, or how about the fees, $150/month and they spend an hour working on your site, or how about the edits that take 3 days to complete and another 2 days for internal approval and then you get to see it, or the silly comments on Facebook that don't even make sense...anyway don't bother, spend the money upfront and get a webpage that your proud of, I wish I didn't waste my time but maybe I can stop others from wasting theirs.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Do not use this company. Over promised and under delivered. Charged my credit card 4 extra times week one then 5 times week 2. Took 2 months to get my site LIVE without making it correct. I am still having issues and since they got paid, they are slow as can be. All about getting your credit card and moving on to the next sucker. My site has been live but not working which not only cost me thousands, makes me look like an idiot. They can never repay for the loss of clients I've forwarded to my site and I've been in the background check business for 16 years. So pissed right now and no end in site to the horror show !

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

SUCKS!!!!! web.com this is not a serious company. they promised to charge after the work is up and running. I was charged before I hung up the phone in the first (extremely long and stupid) phone interview during which I decided that is not a good idea to hire this company. I am after a refund now. Advertisement on TV great! Careful here!!!

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

This started changing with "Web.com" in approximately 2012 and it has become progressively worse. Changes were made to make it more user friendly around 2012 and since then it has gone down hill. Customer Support is the ABSOLUTE WORSE. It takes over a week for login problems. It is always the same excuse that they "just can't understand why I can't login in but rest assured we are working on the problem and you should be up in 20 minutes or at the most 2 hours." After 10 days and numerous phone calls absolutely nothing changes. I am sill waiting to login after 10 days. This is the longest that I have had to wait usually it is 5 days.
Site builder is not user friendly and sometimes you think that a change has been saved and it hasn't and you have to start again.
The ONLY thing that I can say good about this company is that my website has never gone down which I find amazing compared to everything else that does go wrong.
STAY FAR FAR AWAY FROM THIS COMPANY.

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

This is a classic case that calls for the use of -negative- stars. This company has big problems.

Support - Horrible. If I ever catch my employees talking to my clients in a similar manner I experienced, there would be some seriously harsh penalties. Hold times are just long enough to make you frustrated. There are several different departments, i.e. billing, tech support, web support, etc. The problem is that these departments don't (and refuse to) talk to each other or even provide minor cross-service. That means more hold time if you have business with multiple departments. I've experienced a great and helpful attitude from ONE employee of Web.com. Of course, they are friendly when you are setting up your account (sales department), but then again, that's their job. Every other department has provided me with rude, hurried, and an overall uncaring demeanor.

Features - Objectively speaking, Web.com's features are consistent with other similar companies. For that reason only, I have given 3 stars. The cost for such services will be addressed under Value.

Uptime - Disappointing. In my case, I had them build my site for me. I was promised they would make ANY change and any time. I quickly found that changes were best made myself. They take days to implement requested changes. If you plan to rely on Web.com to make prompt changes or otherwise make changes, this is not the company for you.

Value - I suppose this could be a "shame on me," situation. I had a site built by Web.com and a Facebook page as well. The Facebook page turned out to simply be a literal copy of my website. I could have done the same in 2 minutes. Bells & whistles? None. When I requested to cancel the Facebook service, they simply blocked my access and still left the page active. So then I have a Facebook page for MY business with which my clients are interacting... and I have NO access. I had to spend much time arguing with different supervisors in order to simply get the page taken down.

This company plays the monthly fee game. You know the one where they bait you with a "low" rate, but you end up paying more than you should.

If you have the time, research for yourself. I don't leave many reviews, but I couldn't help but notice the many low reviews for Web.com.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I decided not to renew my website. After my website was canceled, I asked for the code to release my domain name. I have been e-mailing back and forth for over 12 days and nobody will release my domain name. I am paying for a new website which I cannot activate because I don't have the authorization code from web.com. I am considering seeking legal advise because my business website has been down for two weeks.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I signed up thinking "drag and drop website builder... how hard could it be?" Well, if you aren't technically savvy, you'll absolutely DREAD this software. Templates look like they're from the 90s. I spent months trying to build it myself, but alas, all of my attempts made my "very successful in real life" business look very, very amateur. It was doing me more bad than good. So I decided to upgrade and have the web.com guys build me my website. I thought "this is perfect, these guys will build me a pro site so I can focus on my business and not fuss with this stuff anymore." ...WRONG! Their version was just as bad as mine. I couldn't believe it. And when I needed help making updates, the customer support was non-existent. Never spoke to the same person. hold times were on average 20 minutes. FYI, a little tip, I am now using Set My Site for my website and I highly, highly recommend them to small biz owners. Check them out if quality and customer service are important to you. And business owners, be warned, if you go with Web.com YOU WILL REGRET IT!

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Web.com has the worst customer support I've ever experienced. Everything redirects back to phone support during short time span in EST hours. The introductory fee was false advertising. I'm very careful about introductory fees and other promotional rates (been working online for over ten years as a web developer), and all accounts indicated that it would last for the first year, not month.

Upon billing I found this was not true. I originally went with web.com not just for the price, but because I generally don't need any support (read horror stories, but didn't know about the issues with cancelling accounts or lack of email ability, all my diligence before was in general support for those who can't manage advanced functions) - and that they don't need to be paid in lump sums - you can be added to a monthly billing cycle. Which is perfect for someone who is having issues in this economy.

However, it turns out the real prices aren't reasonable at all. Looking at approximately $250 a year for basic hosting, which isn't much for a good business model, but for personal sites or long term bootstrapped projects this is a horrible prospect.

To this day I still have not been able to cancel my account (or transfer my domain for that matter). I've been working on it since about November 1st.

I am not available during their support hours.

Another worry is their password security. They ask for it on the phone, but it's readily available. In fact, there doesn't seem to be a way to change your password short of contacting support on the phone. If you forget it, they just email it completely unprotected to you address on file. No secret phrases, no link to password change page, just plain text to your email with the password in bold.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I paid for a web page designed by them. I wound up designing it. I was promised 30 days of design time. In reality, that meant, I give input, they take 3-5 days to modify which may have only really taken a hour of their time. In the meantime, that is 3-5 days of development time. If you do decide to work with them, you may consider a contract for a month of manhours in lieu of time. If you call for advice, that is another $20.00 fee. If you want to change to a cheaper package, $1000.00 fee. To get to the top of a Google list, around $200.00 a month. I got the same thing with GoDaddy for $200.00 a year. I went to GoDaddy and got everything Web.com offered and the price was a fraction of Web.com. Web.com in my mind just takes advantage of individuals that are just getting in to the business and haven't had the time to do due diligence in researching which dot com can best satisfy their needs.

 
★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Having been a customer at web.com for some 10 years, I have never experienced any trouble, until now. Never really had any need for support either, so maybe not that strange. Ok, the hosting is rather expensive compared to other hosts, the website builder platform pretty outdated, but except this there were no problems as long as I could manage myself. Over the years there has been an ever increasing stream of unintersting mails from web.com, mostly about "deals you could not afford to miss" or "get this or that domain name before it is too late", and this defines as spam in my book. So when my domain was due to renewal, I sadly missed out an important mail from web.com. Funny thing is that I am billed for two things, firstly the web space, where the amount is withdrawn from my card automatically, while the domain name is billed separately, and is NOT drawn automatically. So there I was, 110 USD less on my account, with server space, but an expired url. Even if I was in my account managing zone at the website checking that everything was ok, a couple of times prior to the due date. And I can not recall seeing any other bill than the one for renewing the server space. I sent them a "ticket", explaining my problem and if they could help me. After some time I got reply with "no problem as long as I replied within 24 hours", confirming that it was ok that they charged the same card they already took 110 USD from. I replied within 2 (two) hours, telling that it was just fine. Nothing happened. I sent them a new ticket 4 days later, asking why, and I basically got the same reply, if I answered within 24 hours I was guaranteed that it would be taken care of immediately. I answered within 2 (two) hours this time as well, but of course nothing happened. So that's about it, stay far away from web.com. If they can't appreciate and support someone who has been a loyal customer for years, then they are definitely not worth your attention, or money.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I made a website on www.web.com and it was all fine, but next day I tried to go on my website and it said its unavailable, so I tried to login to my domain on and it said my email was never registered their and that domain doesnt exist. They just sux. Do not use that host !

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The layouts they have are nice, I will say that. Makes a legitimate looking website. However, their technical support is sub par at best. They will put you on hold and say that it is a 10 minute or less wait and next thing you know it's 1 hour later. This is a true example and is EXTREMELY frustrating.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I'm a beginner and was looking for a affordable host for my personal website. I spent quite some time searching around the web, reading feedback and end up with Web.com. What a big mistake! I cannot remember where I read some positive feedback about this website. But this website is definitely a joke. And those positive feedback must come from their marketing department!

My eyes were caught by a very affordable package they offered at $1.9/month. But actually I was billed $15 for every 4 weeks for the last 8 months. The control panel was a mess. Extremely complicated and super slow. I tried to cancel my subscription but no way I can do it online. What a joke. No live support at all. It indeed requires me to call the hot line within the working hours. Imaging I don't live in USA and the working hours in USA is bedtime in my region. I give up on this company and call up my bank to block all transaction with this stupid company.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

From the first glance of their website, it already gave me a bad impression. then, I read all these reviews. Most of them were bad. But I was dumn enough to sign up anyway. The website builder is total crap. The website support is even worse. If I have a problem or if I ask them to do something for my website which they can't do, they just hang up the phone! A bunch of very rude staff members web.com has, probably. Don't use their services at all. I would have given them a 0 star rating if I could.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

This company is a joke. I cannot believe that someone left a positive review here - must be the company's marketing department. Their support sucks, their prices suck even more. If I had a chance, I would never give them my business. Just look at their online control panel. The last time I've seen such a confusing messy system was in 80s. Please stay away from this faulty company, you will get nowhere with them

 
★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

web.com is in the business of supporting websites. As I sit writing this review I am waiting for their site to allow me to log in and check emails, update site etc. Yet again they are having "server issues". I have a paid template- I pay monthly- that was to include support however when I need assistance I just get a painful sales pitch for paying for additional tech support fees. And once they lock you into a template you are forced to pay high domain name registration fees- 10 times higher than other firms charge. So I am unable to recommend this company.

 
★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

15 years with web.com and I finally canceled. They increased monthly rates from $8 month to $22 even though bandwidth is minimal for my site. I stayed with them only because of downtime moving to another host but finally moved on when I had multiple email problems and an offer from support to fix them for $60 and no response when I sent an email with screenshots showing my mail settings were correct (and work fine with new host).

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

We tried to get Web.com to build two websites and SEO optimize them. What a disaster. The sites looked like a pre-teen with no feel for business put them together. In 30 days my wife's site never did go live because they could not understand the most rudimentary instructions. My site started two weeks later but never came up either. They couldn't keep the sites separated in their minds so I would request changes and they would change her site and vice versa. We finally asked them to completely separate and disassociate the sites. They cancelled my wife's. Gives new meaning to disassociation. Maybe the hosting is OK. maybe the DIY tools are OK. But we are not going to try and find out.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I had web.com for almost 2 months and admittedly didn't do much with it, which isn't a problem. If I pay for something then fail to take advantage of it, that's my bad. So I decided I should probably just cancel and save myself some money from getting wasted since I had 3 features going which would be about $30 a month for nothing. I went in to cancel my account but find I must call in to do this. I feel it is VERY poor treatment of your customers when you make them call in to cancel things so they can make a sales pitch to you. But, obviously there is no other choice, I pick up the phone to call and look at the page for the number. There is none. Let the hunt begin.

I look through all the back page stuff and find nothing, I finally just reload the website and call the number on the front page. I hit the wrong button for the extension I need and get someone who says they will transfer me. They seem to put the phone aside as I listen to background noises for over a minute before I hang up. I call back, get the right extension and begin talking to one of the reps.

He asks for my PASSWORD. I hang up and try to reset my password because it's on auto fill in and have no idea what it is at the moment. They send me an email with the password in it instead of a password reset link. Whatever, I call back in give them my 'supposedly secure password' and they offer me another free month. Nope. Not even if they had the best service on the internet would I stay with these guys. From what I've seen they treat their customers poorly by making them jump through numerous hoops to cancel and then on top of that they want you to share sensitive information over the phone. A lot of people use the same password, or a diverse few passwords for their online accounts. With an account at web.com you are just shared the information to not only getting into your web.com account, but possibly numerous others as well.

I don't have a very high opinion of web.com at all, I wish I could say otherwise because their system seems to be one of the better on the internet that I've seen.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I was initially introduced to web.com after sighing up with Legalzoom.com. Boy was I impressed! I wasn't even sure what I wanted on my website from pictures, message to style. All it took was a simple, non-stressful, casual, 20 minute conversation with one of their 'intake' customer support staff. They sent me an email within a few short days to view their work thus far and, wow, was I amazed. Web.com took my rambling thoughts and turned them into a functioning, informative and efficient business website that is getting kudos from friends, family and colleagues. In addition to their techie abilities, they have been incredibly consistent within keeping me informed of each step of the process, how to view each step and where to go for help. Site changes? No problem, they even send the link to make the site changes I need to the website in the emails updating their progress. There were times when starting up my business that I felt a bit overwhelmed, but each time, Web.com just happened to call and say it was time to take the next step and talked me very patiently through the process. They kept me on track. I can't speak highly enough of Web. com and their product(s), staff and wonderful support!

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I was at first glad that I went with Web.com. I initially built the site myself, but they offered to do it for about $130 a month plus some added SEO bonuses, which never materialized. They were double charging me for having the do-it-yourself and their own "SEO" optimization package, and when I called them out on it, they apologized but did not give me credit for the overcharges. They then cancelled the accounts by accident and my e-mails were lost forever and I could not access or send.

If you own a law practice, or professional service business where communications are vital, do not go with web.com. I am facing a potential malpractice claim because they deleted my e-mail communications, which they claim cannot be recovered. STAY AWAY!! BAD SERVICE

 
+ See More Reviews
Web.com logo

Web.com

web.com Location: US Founded: 1997

Pros: Free Domain Name , Unlimited Disk Space , Unlimited Transfer

Cons: Not developer-friendly , Limited tech features

Web.com Intro & Our Review

Web.com is a US based company focused on online marketing, website design and website building. The company was founded in 1997 and is part of a large network of brands providing a wide variety of internet services. (Incidentally, golfing fans will recognize Web.com as a major sponsor of the PGA Tour.)

Web.com’s large network of brands includes Network Solutions, Register.com, 1ShoppingCart.com and more. Whilst its main objective is to help small businesses succeed online with custom made websites, it does offer hosting as well, but this is by no means a primary service.

Web.com Hosting Plans

As website hosting is not the main focus of Web.com’s business model, it doesn’t offer the usual array of hosting plans and special offers, and that’s probably to be expected. As such, it is difficult to compare the company to other hosting companies.

I did manage to discover that Web.com’s hosting plans allow for a choice of Windows or Linux operating systems. Customers can get access to unlimited disk space, unlimited bandwidth and unlimited domains.

There does also appear to be a referral programme and a reseller programme, but these are not advertised in detail on the Web.com site.

Web.com Uptime/Downtime

The Web.com website does not make any boasts about uptime, neither does it offer any guarantees. It does indicate that it utilizes a clustered Tier 4 data centre - the top level - and employs backup power supplies, UVAC cooling systems and has onsite security 24 hours a day.

Web.com Support

Web.com customers have access to 24/7 support through a phone line and an email address. There are very active Facebook and Twitter pages, but customers looking for support are usually directed back to the email address.

Other relevant support services include a regular blog and newsletter, and there a number of useful articles for customers to gain insight about website building.

Web.com in the News

Web.com is a large business which has a fairly high profile in the media, perhaps thanks to its golf sponsorship. http://www.huffingtonpost.com/huff-wires/20120627/glf-tour-sponsor/

Web.com also often takes the lead in providing surveys and other web based research and analysis. http://www.zdnet.com/blog/small-business-matters/mobile-friendly-web-sites-still-an-smb-rarity-survey/2397

There are a number of articles going back to 2006 available through the web.com site, but nothing I found was negative or related to a service problem.

Web.com Control Panel

The Web.com website dosen’t make it clear which control panel they offer as part of its web hosting packages. It does confirm that there is a control panel of some sort, but the type or brand isn’t specified. This suggests that its control panel is a custom affair. Given the site’s lack of technical information, this would make sense.

Web.com Extras

Web.com’s hosting packages come with one-year free domain name registration. It does not offer any other free Google Adwords or Yahoo credits to tempt people to sign up.

Customers do get access to a free site building tool and its hosting supports Perl, Python, and PHP. Again, the technical detail is lacking here.

Web.com Money Back Guarantee / Cancellation Policy

There is no obvious money-back guarantee available for unsatisfied customers. Whilst this is pretty unusual for companies offering web hosting, Web.com is not really set up as a web hosting business primarily. As such, it is unsurprising that it does not offer the usual range of competitive hosting features to reassure its customers.

Web.com Summary

If you are a small business looking for a company to build a professional website for you, Web.com may be ideal. 

As a web hosting business, Web.com to not stand up favourably against their competitors. There’s a lack of information about some of the most important things more technical hosting clients will want to know: specs, limits and control panel capability, to name but three.

Customers looking specifically for web hosting services may want to consider one of Web.com’s other brands, such as Network Solutions or Register.com.

Web.com Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Essential WordPress PHP Python Perl MySQL Uptime Guarantee 300GB Unlimited $5.95/month
Usual price:
Professional WordPress PHP Python Perl MySQL Uptime Guarantee 500GB Unlimited $7.95/month
Usual price:
Premium WordPress PHP Python Perl MySQL Uptime Guarantee Unlimited Unlimited $9.95/month
Usual price:

Web.com Frequently Asked Questions

  • Where is Web.com located? 

    The company is based out of Jacksonville, Florida in the USA. It is owned by Web.com Group, Inc.

  • Where is the Web.com datacenter?

    The Web.com Group uses two datacenters for customer data. One is located in Jacksonville, Florida, and the other is in Atlanta, Georgia.

  • Does Web.com offer any Windows hosting packages?

    No. Web.com only sells Linux hosting.

  • Can I upgrade to a VPS?

    No. Web.com only sells shared hosting.

  • Do they offer reseller options?

    No. There are no reseller hosting options.

  • Can I buy dedicated servers?

    No. Web.com provides does not provide any dedicated hosting services.

  • Will my hosting plan come with a free domain?

    Yes. One free domain is included.

  • Can Web.com help me to transfer my site?

    No. There are no migration services included.

  • Will the renewal price be higher than the intro price?

    No. Prices are set according to the package you choose, and the contract length.

  • Is there a money-back guarantee?

    Yes. Web.com provides a 30 day money back guarantee.

  • Which control panel does Web.com use?

    The company has its own custom control panel.

  • Does Web.com offer phone support? 

    Yes. Phone support is provided in English between 8am and 8pm, EST. It also has a ticket system.

  • What programming languages are supported?

    Web.com supports JSP, CGI-BIN, SSI, Perl, Ruby on Rails, PHP 5, Zend Libraries and Python.

  • Can I host WordPress on their services?

    Yes. Its shared hosting will support a WordPress installation.

  • Can I host unlimited websites?

    No. All customers are limited to hosting 100 websites.

  • Does Web.com have a sitebuilder?

    There is no sitebuilder with the shared hosting plan. Web.com offers a 'Do It Yourself' hosting service, separate to its shared hosting services. 

  • Is their platform suitable for an e-commerce site?

    Yes. You can purchase an SSL certificate from Web.com, and install the cart software that you prefer.

  • Can I install Magento?

    Yes. Magento is supported. 

  • Could I host an image-heavy site on their services?

    Web.com offers unlimited bandwidth and disk space on its top tier shared hosting plan. This would be the most suitable option for an image-heavy site.

  • What payment options does Web.com accept? 

    It accepts major credit cards, including MasterCard, Visa, American Express, and Discover. It also accepts PayPal.

  • Does Web.com offer an uptime guarantee?

    Yes. There's a 99.9% uptime guarantee backed by a service credit. The maximum credit is 144 hours in a single month. The uptime measurement is taken across all Web.com services, not just the server that your site is located on.

Web.com Features

All Features

  • AWStats
  • b2evolution
  • BBClone
  • CGI Access
  • Coppermine
  • Crafty Syntax Live Help
  • Credit Card Payment Gateway
  • Drupal
  • Email Forwarding
  • Gallery
  • Geeklog
  • Help Center Live
  • IMAP Support
  • Joomla
  • Magento
  • Mambo
  • Mantis
  • osCommerce
  • osTicket
  • PHP 5
  • phpBB
  • phpMyAdmin
  • PHProjekt
  • PhpWiki
  • POP3 Support
  • Ruby on Rails
  • SMTP
  • Spam Filter
  • Tiki Wiki
  • TYPO3
  • WebCalendar
  • Website Builder Software
  • XOOPS
  • XRMS

How does Web.com compare to their competitors?

Overall ★★★★★
Support
★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★
Visit Web.com
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★

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