- Money Back Guarantee
- Free Domain Name
- Unlimited Disk Space
- Unlimited Transfer
- Unlimited Hosted Domains
- Free Site Builder
Web.com is a US based company focused on online marketing, website design and website building. The company was founded in 1997 and is part of a large network of brands providing a wide variety of internet services. (Incidentally, golfing fans will recognise Web.com as a major sponsor of the PGA Tour.)
Web.com’s large network of brands includes Network Solutions, Register.com, 1ShoppingCart.com and more. Whilst its main objective is to help small businesses succeed online with custom made websites, it does offer hosting as well, but this is by no means a primary service.
Web.com Hosting Plans
As website hosting is not the main focus of Web.com’s business model, it doesn’t offer the usual array of hosting plans and special offers, and that’s probably to be expected. As such, it is difficult to compare the company to other hosting companies.
I did manage to discover that Web.com’s hosting plans allow for a choice of Windows or Linux operating systems. Customers can get access to unlimited disk space, unlimited bandwidth and unlimited domains.
There does also appear to be a referral programme and a reseller programme, but these are not advertised in detail on the Web.com site.
The Web.com website does not make any boasts about uptime, neither does it offer any guarantees. It does indicate that it utilizes a clustered Tier 4 data centre - the top level - and employs backup power supplies, UVAC cooling systems and has onsite security 24 hours a day.
Web.com customers have access to 24/7 support through a phone line and an email address. There are very active Facebook and Twitter pages, but customers looking for support are usually directed back to the email address.
Other relevant support services include a regular blog and newsletter, and there a number of useful articles for customers to gain insight about website building.
Web.com in the News
Web.com is a large business which has a fairly high profile in the media, perhaps thanks to its golf sponsorship.
Web.com also often takes the lead in providing surveys and other web based research and analysis.
There are a number of articles going back to 2006 available through the web.com site, but nothing I found was negative or related to a service problem.
Web.com Control Panel
The Web.com website dosen’t make it clear which control panel they offer as part of its web hosting packages. It does confirm that there is a control panel of some sort, but the type or brand isn’t specified. This suggests that its control panel is a custom affair. Given the site’s lack of technical information, this would make sense.
Web.com’s hosting packages come with one year free domain name registration. It does not offer any other free Google Adword or Yahoo credits to tempt people to sign up.
Web.com Money Back Guarantee / Cancellation Policy
There is no obvious money-back guarantee available for unsatisfied customers. Whilst this is pretty unusual for companies offering web hosting, Web.com is not really set up as a web hosting business primarily. As such, it is unsurprising that it does not offer the usual range of competitive hosting features to reassure its customers.
As a web hosting business, Web.com to not stand up favourably against their competitors. There’s a lack of information about some of the most important things hosting clients will want to know: specs, limits and control panel capability, to name but three.
Customers looking specifically for web hosting services may want to consider one of Web.com’s other brands, such as Network.com or Register.com. However, if you are a small business looking for a company to build a professional website for you, Web.com may be ideal.
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