I was lured in under the pretense of "unlimited" hosting. However, when I tried to upload more than 10gb to my account, it would not let me. I had to contact customer support several times asking for more space, and they still would not give me more. Finally, after contacting them I believe for the fourth time, they said that the space could not be used for backup purposes (I was backing up my personal hard drive files in case my computer crashed). They referred me to the terms of service, and lo and behold after reading it, there seems to be a whole plethora of things that you would think you would be allowed to upload that you actually aren't.

I have used several other unlimited hosting services for the same purpose with no problem. Don't get lured in by their incredibly cheap prices like I did! Pay a couple bucks more a month for the peace of mind.

Shocking. I like many others, signed up because of the price and the features. My sites were up for a few days before they started having problems. Another review stated "They seem to unplug the phone when having system problems". This is very true. I called them one day when my sites were down for a few hours. I layed the phone down while I was on hold. Just as a test, I went to bed. The next morning it was still on hold. It sounds fake, but I have my call logs to back this up. So if you do not mind your websites going down a few times a day and zero support, this is the host for you.

Beware of http://www.webhostingpad.com. I signed up for there service because of the price and the promises that they make. Boy was that a huge mistake. So I ask for a refund per there policy in 3 days and was told in the email below that it was cancelled as well as refunded. Well its been 9 days and no refund. I disputed the charge with the Credit card company abd then called them. Andrew told me that sense I filed a dispute with the credit card company he was not going to issue a refund. The Credit Card company in turn told me that they would take care of it.

I am also filing a complaint with the BBB as well as the Attorney General. Until this all goes thru I just wanted to warn anyone who may be thinking about doing business to beware.

Here is a copy of the credit which they never gave!!!

Hello,

This is to inform you that your account has been canceled and that you have been issued a full refund. Please allow up to 5 business days for the refund to appear on your credit card account.
Andrew
Technical Support / Billing Manager
www.webhostingpad.com

Ticket Details
===================
Ticket ID: WUG-693508
Department: Cancellation
Priority: High

Web Hosting Pad Are Great

8/10

Although I have tech support to hand with a good friend, this was my first experience of cPanel. Before that, I would just fight and cry in frustration at the mysteries of Unix - or is that Linux?

Well, the addon programmes via Fantasico were a real eye-opener. A couple of minutes to a Wordpress blog!

I know now that many people take these things for granted, but I feel able to actually use this host, unlike the last one.

Good customer support and a friendly but professional attitude. Help the overall quality score.

Downsides...

Although there are free vouchers for Google and Yahoo / Bing - you have to FAX back a form...to a web host. Not clever in my opinion.

Second, AWStats is only available at extra cost - which apparently is great for site monitoring - but they don't offer it as an option on signup!

Uptime around 98% (my tech friend tells me!) not perfect, but no reason why that I can see.

All in all great value for money and a good all round service.

Elena
http://elenaborissova.com

Let me preface this review by presenting my opinion: Web Hosting Pad (webhostingpad.com) has been the worst overall hosting experience I have ever had, and I have had many.

I signed up for one year of service at Web Hosting Pad ("WHP"). I was enticed by the huge space and bandwidth promises. I was naive and I soon found that it was a big mistake. Somehow I didn't think through the fact that hosting companies like WHP don't have the resources to really offer such huge space. They offer such huge space for marketing reasons and if anyone actually took them up on their feature list, they would be in trouble.

I was pissed off two months in - past the 30 day money back guarantee. I got the hint that they are running hundreds of different people's shared accounts on each server after speaking with a tech support agent. The equipment is underfunded, inefficient, and slow. My sites were down at least half the time during one month with no explanation for the downtime. After repeated attempts to fix the issue, I was told there wasn't one. Ha - "99% uptime guarantee." Try 49% uptime guarantee, if you're lucky. I have had many, many webhosts. I can test connections through multiple networks, more than ten PCs, etc. I know when my site is down. I could not upload via FTP because the server was so spotty. At one point, my MySQL latency (lag time) was over 10 seconds. This was ridiculous and unacceptable.

My troubles bring me to my next topic: WHP's support and customer service. I can sum it up with the following: GOD-AWFUL. At first I thought that the many tickets I opened to try to fix issues such as downtime, moving servers, screwed up domain transfers, etc were being responded to by people on the Asian continent, due to lack of proficiency and courteousness in the English language. But, after doing a little looking around, I found that all of WHP's people are based in the United States. This was good. They just weren't successful enough or big enough to hire people in Asia for tech support. But it was also worse: instead of hiring people with English as a second language (which would have been better in this case), they chose to hire idiots. American dimwits who have minimal, if any, technical knowledge, no grammatical concepts in English, and never had a business class on how courtesy and how to treat a customer. They are lazy and it takes days to get anything done, not to mention the fun time you have on the phone listening to hold music for hours while the line is busy.

After another month I was fed-up. I asked to transfer my four domains away from WHP. Not only was I charged $14.95 each domain to transfer away, the tech representatives from WHP had no idea how to do a domain transfer correctly - one of the fundamental practices in web hosting. They did not know to unlock the domain and it took them a long time to give me the authorization codes. The tech support reps spew ICANN regulations like they wrote them, though they are blatantly wrong time and time again.

Like I mentioned, I signed up for a one-year account. I do not like auto renewals but I didn't see that buried in their TOS, they say every account gets auto-renewed. Wahoo! Not. So a couple of days ago I got an email saying my credit card had been charged for another year of hosting. "That's odd," I thought to myself, “I thought I cancelled my account seven months ago.” I had submitted a ticket asking to transfer my domains away. After that nightmare was over, I replied in the ticket and said something along the lines of "Now that my domains are gone, you can close my account and delete my information." I never received a response and the ticket was closed on their end, so I assumed it was a done deal - my account was cancelled. But unbeknownst to me, and more importantly not given to me as a link, I had to fill out a trivial cancellation form in order to officially cancel my account. The thickheaded imbecile of a “Billing Manager” told me that my account was never cancelled. "Fine," I said, "I don't have any domains here and I sure as hell don't want another year of hosting, so please refund my credit card for the auto-renewal payment." After lots of arguing, the billing manager refused to fully refund my payment. He said that I needed to pay a "late cancellation" fee of $25.00. Bullshit. Let me get this straight - you hide your cancellation form behind a maze of links and even if your people give the impression that my account is closed and I no longer have any hosting here, I still need to pay you money. No. The BBB is going to hear about this.

If WHP is not a company using reseller hosting, then I don't have any advice for whoever is running things there other then fire everyone and start over. I mean it.

Is this review fraudulent? Am I an employee of a competing company out to discredit Web Hosting Pad? Think about it. This review is legitimate and genuine. Why would I spend this much time to write lies? This was my real experience at WHP. Don't make the same mistake I did.

-A former Web Hosting Pad customer

Webhostingpad has great support, however, my site was down for TWO weeks because of a so called...hardware failure...(two weeks) And then my site was slow, and was constantly up and down.

I do not reccomend WHP to anyone.