Publishing 8251 user reviews of 565 web hosting companies since 2007
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Last reviewed Apr 1, 2016
$ 3.95 / Month
I had an account with them for sometime. It's not very good but it's cheap. I just want publish something on web. So I live with it. But recently they suspend my account very often for reasons I don't know. So I have transfer out. When I transfer out they don't release my domain name. It's a nightmare. Don't event think about.
I have used Webhostingpad for about 7 years and maintain 4 websites. I have noticed a nice improvement in technical support over the last few years, both in response times and in quality of technical knowledge of the support person.
I ran out of disk space and spent the entire morning trying to clean up old files, etc and could not find the problem of what was eating up my disk space. I opened a technical case by email and Luis found my problem in minutes! He took the trouble to find some duplicate photos on my site which were generated by my photo album program, saving me GBs of space. Thanks, Luis!
I have been a customer with Web Hosting Pad for 7 years. I am a web designer and I build Wordpress sites. I was satisfied with their service and products until recently. They offer a great deal or so it seems. They do allow unlimited storage as long as it is not used for backups(compressed files are a no no) they won't take your site down but if you ask for more space they will ask you clear out your backups first.
My frustration with them came since they enacted a policy to "protect the database" on wordpress sites. When you go to your login page they have an alert pop up and request a username and password that are printed in the alert. then upon successfully following this step they redirect you to the login page where you can then login to your site. The policy is unprofessional and annoying. They should set up their servers better if they are having issues not punish their customers.
I would not recommend Web Hosting Pad to anyone.
I´m working now about 5 years with Webhostingpad, always when i have a question, they response very fast with a perfect solution, they know what are doing to make a happy customer.
Thank you very much Webhostingpad :-)
As someone who doesn't know much about computer languages, the fast turn around of Webhostingpad's customer support is very important to me. They always get back to me within a few minutes. Thank goodness!
I always receive great technical support from this company. I manage a couple different domains and recently gave one to a friend. Luis helped us greatly today while we navigated through all the changes. You guys rock.
WHP's support is stellar. I have asked for help with technical issues on many occasions. Their response time is never more than a day, almost always within an hour, and often it's almost a live chat. My favorite feature of WHP is the ability to host unlimited sub-domains. I can run my personal and business sites, and my wife's personal and business sites — all on one hosting account. WHP makes it easy and inexpensive. I switched to WHP from another host because the other one did not allow sub-domains.
I always experience quick response to my problems, the support is straight to the point and very help full. There is no feeling of just want jump onto the next job, they take their time to make sure all your problems are sorted.
i am an IT consultant for a number of local companies. i have to say that webhostingpad's customer service is one of a kid: quick, efficient and always very polite, it's a triple A service. thank you much for your continuous support and keep up the good work.
The best hosting services for me. Its simple clear and makes you feel home. I had no issues configuring the account,
the steps are so easy it does not need any help any one who is part of the family can do it on its own.
The best part again is the support. The support team is excellent who are quick and easy to interact with.
I give 10/10 to the team response.
Visit the WebHostingPad website and you will notice that it specialises in low price shared web hosting, although it does also offer Reseller/VPS hosting. The company was formed in 2005.
There appears to be little information on their site regarding who owns it. WebHostingPad’s corporate office is based in Rolling Meadows, IL in the US and its servers in Chicago,IL.
Interestingly, there are some references to WebHostingPad making moves into the web hosting industry in China.
WebHostingPad Hosting Plans
There are two shared web hosting plans at WebHostingPad, the Power Plan and the Power Plan Plus. Each provide unlimited hosting space and unmetered monthly bandwidth. Customers can also host unlimited domains, email accounts and MySQL databases.
The Power Plan Plus also provides an SSL certificate, SSH access, advanced spam filter and web stats, a business directory listing and an advanced security scan.
The two shared hosting plans are priced according to how long you sign up for. You can enter into agreements ranging from one year to five years in length.
WebHostingPad has partnered with another web hosting company, VPSDepot, to provide three Reseller/VPS plans to choose from.
● The beginner plan provides 100 GB disk space, 100 GB of monthly bandwidth, 128 MB of guaranteed memory and one dedicated IP address.
● The Professional VPS plan gives 50 Gb of disk space, unlimited bandwidth, 256 MB guaranteed memory and 512 MB of burstable memory, and two dedicated IPs.
● The third Premium plan is similar to the Professional plan but with 100 GB of disk space, 512 MB guaranteed memory and 2 GB burstable memory.
WebHostingPad also offers an ultra-low cost email only service which provides you with unlimited email accounts and your own domain name. The service supports major smartphones (including BlackBerry) and includes up to 1GB of storage space per mailbox.
WebHostingPad boast s99.9% uptime, although it does not publish any statistics to back the claim up. It does provide a guarantee and will reimburse customers for any downtime (pro-rata).
The WebHostingPad N+1 data centre is located in Chicago with 24/7 onsite security and HVAC ventilation systems. The site also carries 48 hours of generator fuel to ensure it stays up in the event of a power cut. This UPS is also backed up by agreements with local fuel providers.
The data center is backed up on a weekly basis, but WebHostingPad also provides free additional backup tools for your site.
WebHostingPad has a 24/7 US based support team, with live chat, email and telephone support all available. The support centre page on the website also provides access to the Kayako help desk where you can submit a support ticket.
There is also a large knowledge base which you can consult for advice and user guides. There is a news page for company announcements, but it doesn’t show any at the time of writing.
The WebHostingPad Facebook page and Twitter accounts appear fairly active, but most users with queries are redirected to the other support channels. Staff do post announcements and other news related articles up to keep their followers up to date.
WebHostingPad in the News
Other than some Chinese news articles relating to them entering the hosting market, there is very little other news surrounding the company, good or bad. We can only assume that their hosting service is relatively solid and reliable.
WebHostingPad Control Panel
The control panel used by WebHostingPad is powered by cPanel. This provides backup and restore tools, the ability to run cron jobs, check site analytics, check webmail and more.
WebHostingPlus supports Softaculous which allows for one-click installs for a whole variety of tools, including Wordpress., Drupal and more. Bonus features include a Message Board, Form-Mail Script, PHP Nuke, Mailing List, Image Galleries/ Coppermine, Mambo, Joomla, Perl, Python and others.
Sign up for shared hosting and you’ll get a free domain name, Google Adwords credits, Yahoo & Bing Credits, Facebook advertising credits and the Access Guardian site protection software.
WebHostingPad provide a free website builder, but you can also purchase a custom site based on your needs. To purchase this extra feature, you need to contact them for a quote.
There is an affiliate programme which earns you money for each referred sale.
WebHostingPad Money Back Guarantee / Cancellation Policy
WebHostingPad offers a money-back guarantee for both shared hosting services and VPS services.
● Shared hosting comes with a 30-day money back guarantee, although this doesn’t cover account renewals, additional items and services or domain name registration.
● The VPS money-back guarantee is restricted to 5 days and only includes hosting services. Additional services such as WHM/cPanel licenses, IP addresses and site builders are not included.
WebHostingPad offers a variety of low cost web hosting services, with a keen emphasis on value for money. Whilst you may not get a site with all the ‘bells and whistles’, good solid hosting will be an attractive proposition for people who want a simple service at a low cost.
Web Hosting Pad specializes in Linux hosting.
Plans are renewed at the same price as the original rate.
Managed VPS options are available through the company's partnership with VPSDepot.com.
Yes. New hosting plans include a free domain name registration.
The company does not advertise stand-alone domain registration.
Web Hosting Pad offers a 30-day money back guarantee.
Web Hosting Pad has partnered with VPSDepot.com to provide a variety of VPS options. VPSDepot.com is a leading provider of VPS services, offering 24/7 email, chat and phone support, as well as a 30-day money back guarantee. They offer plans for virtually any budget and include the Softaculous Auto Installer for maximum value.
All hosting customers have access to 24/7 phone, email and live chat support.
Technical support is only available in English.
Corporate offices are located in Buffalo Grove, IL.
The company's data center is located in Chicago, IL.
Since Web Hosting Pad specializes in Linux-based hosting, the usual programming languages are available, such as PHP, Perl, Python and MySQL databases.
There are no reseller-specific plans. However, the VPS plans offer unlimited domains, databases, emails and are designed with resellers in mind. They also support MySQL, PHP, Perl, Python and FFMpeg.
Yes. Affiliates earn cash for each sale. Payments are made monthly via check or PayPal.
Web Hosting Pad will transfer your website files and databases for free, as long as the website is under 2GB.
Web Hosting Pad fully supports WordPress. For non-technical users, it can be installed via the Softaculous Auto Installer. There is also extensive documentation in the company's Knowledgebase outlining everything from installation to optimization.
Web Hosting Pad's plans allow unlimited domains. VPS plans are also an excellent option for multiple sites.
All hosting plans come with Site Builder, a free tool with hundreds of templates to make creating a website easy for individuals of all skill levels. Hosting plans also come with the Softaculous Auto Installer, a library of hundreds of scripts and applications. The applications are ideal for non-technical users and can be installed in a single step. Bundled scripts include WordPress, Joomla, Drupal, phpBB, Gallery, Coppermine and more.
Web Hosting Pad uses a combination of onsite hardware security and advanced software security to ensure your website is as protected as possible.
Web Hosting Pad offers full support for PrestaShop via the Softaculous Auto Installer.
Yes. Web Hosting Pad offers plans that include SSL certificates, advanced firewall support, OpenPGP/GPG encryption, plus support for a number of popular e-commerce applications.
There are a number of different image gallery applications available through Softaculous, including Gallery, Coppermine, Zenphoto, phpAlbum, iGalerie and more. All shared plans also come with unlimited disk space for image storage, as well as unmetered bandwidth, making Web Hosting Pad an excellent choice for image and gallery hosting.
Yes, Magento is one of the e-commerce applications included with Softaculous.
All plans come with the cPanel control panel.
In addition to major credit cards, customers can also pay via PayPal and Alipay.
Web Hosting Pad provides a 99.999% uptime guarantee.
Hosting plans come with Access Guardian Security Scan.
The company offers CloudFlare CDN support.
For shared hosting plans the minimum term is one year. The minimum VPS hosting term is one month.
Yes, domain privacy is available for a small fee.
Web Hosting Pad provides the necessary tools to easily perform backups of your website, email accounts and databases.
Yes. Web Hosting Pad offers a couple of options for multiple sites. The shared hosting plans offer unlimited domain support. The VPS plans are also an appealing option.
All shared plans come with unlimited email accounts and disk space. VPS servers offer unlimited email accounts and space is only limited by the disk size of the specific plan.
Web Hosting Pad offers unlimited disk space and unmetered bandwidth on shared plans. VPS and dedicated plans are limited by the disk size and bandwidth of the specific plan, although some of the VPS plans also offer unlimited bandwidth.
Web Hosting Pad does not advertise free hosting for non-profits.
Customers receive ad credits for Google, Yahoo/Bing and Facebook.
Web Hosting Pad supports HTTP streaming.
Web Hosting Pad
InMotion Hosting Reviews
The service has been dependable with only a few glitches in the last 8 years. I have tried other web-hosting companies and Webhosting Pad is cheaper and dependable.
I've been with WebHostingPad.com for several years and I really appreciate the support reps whenever I get into a bind or can't figure out something on the CPanel. Usually something new to me. They are very helpful at getting me on the right track.
I originally used Webhostingpad because their price was the best and all the reviews said good things about them. That was 7 or 8 years ago. Since then they have never failed me even once. My website is always up. Support is always instant, either by phone or by chat. Amd their prices are still good. They don't do huge amounts of advertising like Godaddy does and I imagine that's how they keep their prices low.
They are kinda low profile but give excellent service and excellent bang for the buck.
Web Hosting Pad was my first and only hosting site. I had never built a site before and could not have done it without their superb support group. Every time I have asked for assistance, Tech support has patiently walked me through every issue. I would never think of using anyone else.
Customer service attitude is very good - they are very patient
I have repeatedly asked the customer service problem - they can answer it - I really like this service
I've had several different web hosting services before. I would rate 'Web Hosting Pad' as the best. Very reliable service and they offer you the fastest support should a problem occur.
I've been using 'Web Hosting Pad' for approximately 7 years and had only 2 minor issues (both were panel errors I had made). I asked for their support and both times they were dealt immediately and satisfactorily.
I certainly have no reason to search for other hosting services. I recommend Web Hosting Pad for there dependability, quality services and the low costs.
Have had to call for support questions on two occasions during the past 12 to 18 months with the latest just this past
week. on both occasions they were extremely helpful and knowledgeable and after I reported all was completed and
working well, they even sent a subsequent email to be sure I wasn't experiencing any further problems. Great Work. Thanks
The support department answers very quickly to all my requests, giving me options to solve my issues or questions. Thank you
I had open a couple of tickets over the past few years and each time, the support I had received has been outstanding. I highly recommend WebhostingPad to anyone I meet.
i am very satisfied with these hosting, good protection very good support and good price. i suggest to all to join these web hosting page.
These guys are great .
The service this guys give is amazing. Awesome 24/7 support, stable servers. I would really recommend this hosting!
This is the second time, I got help from support within minutes. Just wrote a ticket, after spending hours to correct problem myself, I got solution within minutes from webhostingpad support team.
I left a host host that I liked a lot, great price $1.99 and super support - but they have serious server issues for several days. I dreaded switching hosts. I picked Web Hosting Pad because they have unlimited hosting packages, complete back end set-up and at a crazy price, $1.99 mo. Also based on their site - which has a very professional presentation. Still I was worried, but signed a contract anyway - something I've never done before and avoid.
My great dread was eased and turned to pleased with my decision to go with Web Hosting Pad. Any initial issues/concerns were immediately and actively addressed. Because of the previous hosts server issues, it took a large effort and a couple of days to transfer my two networks of sites. Tech support worked patiently and diligently on my behalf. Any additional issues I presented were handled within moments by customer support and tech support. I am a nightmare for poor customer service - very important to me, a deal breaker. Web Hosting Pad has excelled and exceeded my expectations. I am very grateful for their communication and work - which has resulted in my sites running perfectly, and confidence that I chose well.
I have tried several Hosting sites and I can say without a doubt, Webhostingpad has been the best overall hosting service of any I have tried. Whatever my problem, they have the answer and their response time is second to none. One other thing, I have never had any nicer or more efficient support anywhere. If you are reading this and need a great hosting service I believe you have found the best here at Webhostingpad.
I asked technical assistance to fix an issue with my ftp managment.
I had a fast, kind and precise help from Luis.
I've tried different hosting companies and I have found that Webhostingpad offers the best support by far. The company which I work at is on a expensive VPS hosting and although I personally use a shared hosting, the support of Webhostingpad is superior to that of VPS.
I would like to share that on numerous occasions I contacted Web Hosting pad for support and the extent they went to support me made me really stick to the company I am using the service for more than 4 years now and i am very happy as the hosting is Priced well and the support is superb so its a win win situation for the company and the Customer
Absolutely fantastic very fast and totally resolved support. Amazing from every angle and extremely informative. Brill. Thanks Web Hosting Pad you're ACE.
very good response time. my only issue is that i tried to upload a photo and i was doing the same thing over and over again and nothing worked. so i sent an email to the contact us inbox. I got a really quick response with instructions to do the exact same thing i was doing. I was able to complete the upload before i got a response. it could just be the platform.
We have tried more than 10 hosting companies around the World. Web Hosting Pad is the best hosting service we have encountered. Service is excellent and prices very reasonable. Thanks Web Hosting Pad!
I have been using Web Hosting Pad now for over four years. During the four years downtime has been virtually zero. All issues I have had insofar as my domain have always been resolved within the day. Most times an email to tech support is answered within the hour. And resolution is within the day. Price to value is excellent. Also you deal with real people and they are open to dialogue. I am very happy with the service.
WebHostingPad helped get my company started on the internet. The introductory costs made the decision easy, but I have found that the service and features keep me happy. Not many problems, but when I encounter one, the online help or email help addressed the issue within hours. There are more features than a beginner could need and while I ended up using another web-building app because of some specific needs, their free app worked well, too. Now that renewal time has come, I "re-upped" and will remain a WebHostingPad customer - they have what I need to keep my web presence right where I want it.
At the beginning of the year precisely January, my account was supposed to auto renew but unfortunately my CC had problem. As at the time I noticed, all my site was down and I felt the spinning of Venus right on my back, I quickly contacted the support team to know what was wrong and they swift into action and got the problem resolve.
I would say Web Hosting Pad got a great team of Support, great service delivery at affordable price. In my experience with hosting they stand out especially in price and support.
I just signed up with Web Hosting Pad and their support staff were very quick and knowledgeable about helping me switch my domains and websites over. I'm looking forward to working with them more in the future.
Their support staff, specifically Ron, is truly knowledgeable, patient, and helpful. I am sure his team is also helpful as well but Ron pulled me out of a mind boggling PHP jam. You ROCK!!
The uptime is not as advertised, I never got 99% or above. Usually it was 96% -> 97%. The major problem with this company is their support. They are rude, short and not very helpful. In my experience they start off the conversation blaming the customer even if their system is at fault or simply pointing to some obscure part of their agreement and closing a ticket. I have never once got the sense that they cared about the customer in anyway.
Every time I have had to deal with their support system it has been a frustrating experience in which it seems like the company is more interested in declaring a ticket solved without a customer thinking the issue is also solved rather than working with the customer to fix whatever issue is at hand.
While on the surface it seems like they have a good feature set for hosting their customer management systems seem to be awkwardly implemented leaving a poor customer experience.
The worst possible hosting ever! I bought a hosting from them and from the beginning I saw their up time is very very very bad. They can not even handle simple MySQL query on the host. phpmyadmin is very very slow! Their support is disaster! They were not responsive. When I wanted to cancel my account they started to offer me useless services with many emails and then they said you are out of 30 days. I have been web developer for more than 10 years and I did not see a hosting with this much poor service quality (even free hosting on internet!). I can not believe how they are in business!
Support is bad - they aren't customer focused, they're not interested in fixing the problem, just closing the tickets. Often your tickets get closed without fixing anything or even contacting you... and they don't tell you when a ticket has been closed.
The websites go down regularly. Also they're slow.
They frequently make firewall changes that stop your website working, then when you complain it take a lot of time to fix. Then they do the same thing next week - this has been happening to everyone on the same server as me for a month now.
They are cheap
I can not stress this enough: DO NOT USE WEBHOSTINGPAD if you want to have your site available.
I've used them a lot for quite some time.
I've used most of their features.
I've tried everything in order to keep doing business with them. My conclusion: change web hosting provider, WEBHOSTINGPAD sucks! (when it is up :)
To keep it as short as possible: they have way too much downtime, way too many times, and way too often.
Their support (not online chat 24x7 as advertised of course) always replies with the same little speech: sorry for your trouble... bla bla bla... an account on your shared server was using too many resources...bla bla bla... our super duper support team has solved it... thank you for your patience.
This answer repeats every time... only changing that sometimes there was a miss-use of their servers by a user... malicious activity... etc.
They've even offer to change me to another of their servers... of course, no change. Then they offered this again... they didn't even know that they had already moved me... terrible!
Many times they said there was no problem registered... asked me to send them my downtime logs... and after they reviewed them they found that yes...there was a little issue which they've already solved...bla bla bla... no words can describe how terrible their service is.
I don't think anyone might have a worse uptime than this guys.
Many times in the same day... many times in the same week... and lost count of how many times a month my sites were down.
REALLY: DO-NOT-USE WEBHOSTINGPAD.COM unless you don't mind your sites being offline. I'd not pay $1 a year to have everything unlimited with them. It's probably the worst company out there.
I am sitting here with 12 sites down that are hosted on webhostingpad.com. I have called and been told that they'll put in a trouble ticket for me and their admin will get back to me. But in the meantime I have these client sites down and NO idea why. And the kicker was in looking at the email that their system sent me when they notified the admin, Ii see that it's marked "Low Priority." I also have hosting accounts at FawCow, Bluehost and Justhost and have had for at least five years in each case...and I have NEVER had a company treat sites that are dead in the water as "LOW PRIORITY" until Webhostingpad.
Absolutely unbelievably shoddy customer treatment. You'd think they at least would be so insulting as to TELL you that you're low priority - just let you sit and wait, fuming, till they got around to you, but no...
No wonder hosting companies come and go. Far too many have Webhostingpad's attitude.
I had the worse hosting experience with company. For 3 years and they all of sudden suspend my site claiming huge resource use. My site was small forum with less than 100 visitors at any time. I was annoyed with the notice of suspension that my visitors kept seeing. They even omit important cpanel functions without notice such as backup function. I feel sorry for the time and money I wasted with them. I will never do business with them again.
Website is ALWAYS down, support NEVER answers their phone line, they're never on their 24/7 chat support, they take days to respond to emails. Absolutely horrible service. They advertise a 30 day money back guarantee, which they do not honor. They will make your life a living hell, just go with HostGator or someone legit.
Web Hosting Pad sucks, DO NOT USE them if you really are into business...for personal web service without the need for customers and traffic the price is good i will be honest..but if you intend to use for business purposes then please DO NOT GO THERE. In 2009 i used them, my website was always down and i lost customers..then i switched...after 4years i thought they might have re-established themselves but i was wrong. i've bought 5 years hosting with them again..but just 5 months later (today's date 19 Feb. 2014) i've regreted again soo much for not sticking with the previous hosting ..i let the price deceive me..if you want better service its worth paying for it. But STAY off Web Hosting Pad, it took them more than 2 weeks to issue me SSL, by then i had moved back to my previous hosting company because i needed that SSL for a customer project..and now i have more than 4 years left on my hosting with Web Hosting Pad..am not going to cancel because they wont refund my money..so i will let it run and use that for testing..they SUCK
I have been a loyal customer for almost 5 1/2 years, and over the last 6 months the service and tech support has decreased, I have had to create 6 tickets to support about slow loading cpanel, my sites, emails, this year alone. Now I am moving on to another hosting company that actually tries to help their customers, instead of wasting their time with standard replies. I complained my emails were loading slow or timing out, and the Tech told me to clear my browser cache for emails. For the first say 3 years the service was excellent, and other than a few times, I only had one major issue, server related, and I was moved to another one, service continued fine for about another year. Now the service is terrible, hard for my people to use my sites, and that in turn makes me lose money, and loss of money is not why I run my sites. Downtime, slow loading, and terrible tech support is the reason I canceled. Now they will not pro-rate refund for an account you are canceling which is paid until 09/13/2015. How is that even right? I don't accept this policy for the simple fact that there is 1 year and 7 months left on the contract for the account, which will be canceled, so why should they get to keep the money, if the account will no longer exist. I could of used the refunded money towards my new fees I have to pay for since I could not rely on Webhostingpad to meet my needs. I feel like they got the money and do not care about my account or assisting me with the problems I had. They offer no incentive for a customer to stay, then penalize them hiding behind a TOS. I can not foresee the future, but if i could of saw the declining service, I would not of prepaid for the 3 years in advance.
Web Hosting Pad is horrendous - stay far away unless you want to waste a considerable amount of time and money trying to get someone in tech support to provide the service for which you overpaid.
I've been with WebHostingPad for at least 5 years now. I've been with them for so long, that I benefited greatly from referral program - which hasn't existed for a few years now.
Back when I first joined, their servers were always up, I got great customer service, they were extremely cheap and reliable. You got a TON of space for the cost too! Unlimited everything. I loved them. I referred so many people to them that I got about 6 years of free hosting from it (I have two years left) and a giftcard. Since then, their cheap hosting definitely did a number on their servers because I've found them to be rather unreliable for many of my clients. Downtime happens occasionally for me, but even more for newer users, from what I can tell. It has caused a number of problems for clients of mine in the past. I even remember an occasion or two where downtime lasted multiple days. My site is up about 99% of the time, but one site I worked on that used webhostingpad was up maybe about 95%.
I've stuck by them though. The free hosting is great, so I have no reason to leave. In two years there is a chance that I will switch hosting for somewhere a bit more reliable (and a tad more expensive) - but for causal users, webhostingpad is great. It's cheap, their customer service continues to be good as long as you don't have a business site that NEEDS to be up 100%, it's definitely worth the price.
I have to build my own website because their damn templates on their RVSiteBuilder does not work. Only certain templates work. What is that!
Their Gallery works on occasion 99% of the time gives me an error.
I should never have chosen Webhostingpad
What is that? Number doesn't work from Canada.
Just wanted an email service to host 2 addresses. Worked about 20% of the time so just went with gmail. When the 1 yr renewal came up we just stopped payment, But no, I had to go on their website and click on their button to cancel. Thought I did and now the $30 a yr fee has been sent to collections and is at $180. Bad business practices
Our engineering company has been with Web Hosting Pad for over 4 years with glitches here and there. We did not know what was good or bad till our complete system went down a couple times recently and each time was over a week at a time. This down time includes, no e-mail, no web site and all support communications have to be done through another e-mail address. No Problem Phone Support! They advertise an instant message system which isn't supported and when you call into the sales or question line and ask to talk to a problem administrator they hang up.
Our Company can not afford down time, poor support, and rude behavior like what we have experienced any longer. This host gives us an understanding of what being held hostage feels like.
I would never suggest Web Hosting Pad to anyone.
I've always found that Web Hosting Pad are great hosts, I am hosting 4 websites with them, and a fifth domain name with the site hosted on Microsoft's Azure. I haven't had any problems at all. Customer support has been fast to respond to all of my requests, including domain transfer requests. Emails and the web panel are reliable and fast to send/receive. I've had access to everything advertised, and although their "unlimited" plan seems to have usage caps in the control panel, usage can rise above the specified cap without a problem.
I recently took over a website and I had the misfortune of having webhosting pad as the domain host and server. My website was hit with a DDOS attack and their server could not handle the attack, so they sent me an email they could no longer host my website. Not only did I loose a bunch of business & anger a lot of customers because my website was down for 3 weeks, it was a total pain in the butt to get webhosting pad to respond to ANY message. Now they will not offer a refund for the 3 years of service I still have left with them because I didn't cancel the service within 5 days of starting the account! The phone service is totally worthless, they CAN"T help with any issues, they won't take message, ect.... YES WEBHOSTING PAD SUCKS!
After having unlimited hosting service for 5 years, in the last year they started placing restrictions on our website. Forcing us to either go with a VPN or reduce the add ons on our forum.
Unwilling to work with us, we found a new host.
By their guidelines we submitted a cancellation request 3 days before account renewal expiration. In the middle of a current file download they deleted our account.
So now we have to use data a week old. Of course this is backups we made, not our host.
All new data, all new members are gone because even though I specifically said, let the account expire and do not renew.
They didn't listen, before I get done typing this they have probably re sold my space to some porn site or mailing service.
Don't use them. You will regret it.
For the most part, they are fine - not much down time at all, and tech support requests are handled quickly. Unfortunately, I have to submit tickets almost every week, as some sender or other using their service is always getting them classified as SPAM, which means I have to use my gmail address for several days each time until it gets resolved.
I've seen a lot of bad reviews, but I've had no problems. I've had hosting for over 3 years. Response time for tickets has always been good and quite quick.
Webhostingpad is completely useless. Websites are always going down for suspicious reasons and dealing with support is frustrating and usually fruitless. They typically tell you the problem is on your end even though the same problems don't occur on other hosting platforms with the same themes and plug-ins.
Besides being unable to help, they are very poor at communicating.
I also host on Godaddy and Media Temple, the same plug-ins, themes, etc work fine there, but somehow are always randomly crashing on webhostingpad and they never take responsibility.
Hosting here has come at a huge cost. Avoid.
well i've been with since 2010. i like being able to have multiple domains for the price of 1.99 a month. i hope their price doesn't change or their services, or so will i.
anyway, all in all it's hard to go with a lower level host, and i can't remember why i chose them in the first place i guess i was budgeting. but 1.99 for multiple domains isn't bad.
right now i'm satisfied and paid up for 2 1/2 years. so i guess i have to stick with them.
The 30 days after paying for five years they suspended my account for "high resource usage" They refuse to give me a refund because the 30 days had passed. I had to move to another host. Lucky for my i had a backup and my domain was registered somwhere else.
I hosted my website with Webhostingpad, and for a number of years I had no issues. They do have an "auto-renew" you have to watch out for which is supposed to send out an email before they charge your credit card. I did not receive this for some reason, and they charged me for 3 more years. I wasn't too happy about that, but fine whatever, their price isn't too bad.
Today I visit my website, and I found out that my account has been suspended. After contacting support they tell me I have exceeded 10% CPU/memory on the server. I ask them how do I get reactivated and get this response "What steps can you take to avoid this happening again?"
I was running a PHPBB3 forum, and it's a pretty basic non-frills forum so I don't know how it exceeded their limits. It's up to date, and not really that popular a forum. I don't even do backups or anything. Something about their response really ticked me off so I have decided to cancel my account with them. I'm probably about 6 months into my 3 year renewal, but whatever $75 or so gone down the drain no biggie.
I would warn others to be aware of these unexpected suspensions as they are real. I don't think I would go with Webhostingpad again because of this experience.
I have 6 domains, 100+ email accounts, ftps, etc with WHP. I've been with them since 2009. The first 3 years were pretty good, but since the summer of 2012 the service has been rather poor. If you submit a trouble ticket, they will contact you rather quickly. The problem is the quality of support is poor. Most support answers are a 1 or 2 sentence answer for a complex question. It's easier to climb a mountain than get them to admit to a problem on their end. In most all cases the blame is shifted to you, or the good old "We're working on it." Additionally, many domains regularly block their email servers due to spam. Often AOL, Frontier, Google, and Yahoo will not accept incoming messages due to spam. Additionally, at one time, WHP had me on an IP with 1100+ other domains. Approximately one month ago WHP changed my domains and mail service to another server without warning me about the change. CPanel usernames and passwords were changed without any notification. I had the specific mail server spelled out in some of my Outlook clients- so I got 20 phone calls asking why people's email isn't working.... very frustrating. BOTTOM LINE: Don't let the cheap prices fool you, and read the fine print in their terms & conditions. LOOK ELSEWHERE for professional hosting.
I've been hosted with Webhostingpad for over a year now with -lots- of problems. I have had to put in over ten support tickets and they literally do not respond anymore. Servers go down -all the time-. In the first 3 months alone I had to call the company six times. This is completely unacceptable. Now they do not even pick up their phone anymore. The price was right, but the service is horrible. You get what you pay for is correct. Ultimately, I had to send a hand written letter to Webhostingpad's main headquarters office indicating that they had violated their service agreement of having less than 99% uptime. I still have not seen any compensation for this since the letter was mailed out six months ago. Switching hosts is a priority for me right now.
I've used Webhostingpad for 5 years. Never really had a problem with them for the first two years and the price was good. But then they started doing screwy things like suspending my account with no notice. One time a hacker had spoofed one of my emails and another time the problem turned out actually to be on their end. Recently, I had this problem happen again, this time for exceeding monthly bandwidth despite the fact that they advertise and I signed up for unlimited bandwith. The fine print is you don't get unlimited bandwith and need to call them before to request more bandwidth. That would be fine if there was some advance notice and discussion but again here, they simply disable your site until you call them. Their service is pretty quick but their customer service skills leave much to be desired. I've been putting up with them for the last year only because I didn't have the time to find someone else and migrate but this last incident was just too much. My site was intermittently down for literally a whole week. Initially they told me the problem was on my end and then later a support tech commuicated they were indeed having problems and doing some migrations to a new server. Well this took a week , completely unaccpetable and also they were not transparent about it. In summary, you get what you pay for, stay clear of these guys if you expect any form of customer service.
I've experienced bad service with different companies but these guys really raised the bar...
Frequent down time.
Support very hard to get.
Techs try to help as little as possible.
Requires at least 5 emails back and forth to get them to investigate the issue.
First answer is always "the problem is on your end / you need to do this and that"... Apparently it's never on them to fix problems on their servers...
I moved all my clients to another supplier and lost my business website as it was also hosted on web hosting pad.
STAY AWAY, DON'T GET FOOLED BY THE PRICE
I've read through all of the reviews here, and felt the need to add my voice to the fold as my experience has been vastly different.
I've been hosting my site, http://www.andybuch.com with them for the past three or four years. In that time, I have been very satisfied with the service I have received.
Granted, I use my domain for a lot less than most do. I'm a musician, and it's basically a site on which to showcase some of my work. Most of the actual media is hosted elsewhere (YouTube videos, etc.), I don't get a high volume of traffic, and at times have spent weeks without visiting or referring anyone to my site.
That said, I cannot recall having ever experienced downtime or a slow connection regarding my site. Maybe I'm lucky and am on a good server of theirs, but this has never been an issue for me whatsoever.
Customer support, while not the best in the business, has been relatively prompt. I like the 24/7 phone support. The representative's on the other end seem to know their stuff pretty decently. I'm kinda used to tech support being bumbling idiots, but on a scale of 1-10 I'd put them at a 7 or so.
What I find to be phenomenal is the feature-set and the price. I do a lot of coding, so even though I only implemented a basic resumé of a site it's been nice to have such a vast array of resources that I can reach into if need be - whether that be coding up PHP, SSHing into the server (after a setup fee), hosting several GB of data, utilizing Fantastico software, etc. I feel like there's plenty of headroom to explore whatever I'd possibly want to implement in the future.
As to email, I personally just have everything sent to my domain forward over to a GMail account and take care of things there. That's worked fine for me.
Couldn't cancel the account and then they pushed through an expired card to collect their fees. After disputing these fees, they charged additional legal fees for the dispute and the pushed them to a collection agency. This company is a joke! Please steer clear from using them in the future.
Web Hosting Pad cancelled my account without notice or reason and didn't give me a refund.
I had a website hosted by Web Hosting Pad that I had been running for a few years and just now realized it is not up and checked my records and found that I had paid for another year of hosting but also that a month after paying they cancelled my account without refund or reason! If I have page that is working without updates for multiple years I shouldn't have to worry about checking up on the site.
I am a very unhappy "Web Hosting Pad" customer - soon to be ex customer. First off my sites have been down in one week at web hosting pad then in 5 years with another similiar provider... The only reason I switched or tried to was because my 5yr inrtoductory offer ran out.
The servers / network is slow, down or offline
The kept apologizing and the same issue would happen again. Maybe I went in on a bad week.. but its enough to rub me the wrong way.
Two thumbs down for webhsotingpad.com
I had used Webhostingpad.com for five years up until yesterday and I could not be happier with the switch! I am not hard to please really. Very low maintenance here thank you. But over the course of the five years I tried to call them maybe 3 or 4 times to NO avail. No one there talks to you. You have to fill out an online support request. I begged them to just talk to me. I wanted to DISCUSS an issue I was having not being able to get my mail to work from my phone once, about my billing another, and this last time about huge amounts of spam. I was told from the person I finally reached in "customer care" (less) that he was not "allowed" to answer any questions about this matter. As if it was some top secret issue. I have never in my life heard of anything so stupid. I could write about a hundred negative comments but won't bother. I just want to say that I switched to GoDaddy and guess what? They SPOKE with me on the phone the whole time in order to help me set up my transfer. Answered questions, helped me understand what I was doing and why. They seamlessly allowed me to connect my iphone to my email by one single text message that configured the whole thing for me. I love GoDaddy and could not be happier that I made the switch. Good bye forever Webhostingpad! I am sorry it took me so long to get rid of you! I have never in my life took the time to write a bad review - thats how pathetic you are!
webhostingpad don't really suck but they really don't rock. they are fast to respond to tickets, but unless you are well versed in web hosting it may not be something you can properly use or implement, we have had our web page for 10 years now, and since 2008 we have our domain web page and email on the same host with no problems and very little spam, since we move to webhostingpad we start getting lots of spam (2 to 4 emails daily) including on our internal email that never got spams. now that we move to another host and only one day into a fully function server, it stop.
We submitted a ticket not even 2 weeks into starting with them and finely after seeing that the problem was getting worse and 4 tickets later we move and ask for the acc to be canceled, how ever they are saying that they will not give us the money back because is past the 30 days.
For any one only looking to establish a web presence or don't care about the spam and the use of email, this is a cheap solution. But for a running small business that email is important this is not the hosting for you.
I like the hosting, very good support with it come to issue with you hosting, great fast service. The billing on the other hand is a pain, you trap into auto renewal so if you do need a service cancel it before it auto renew, if you can remember of like to keep track, because the company wont issue refund after. I think that is total unfair to the customer.
Surprisingly they had good support (contra to what i have heard/read thru on portals) their support staff were even aware of issues around individual tools/apps when i tried to slip in a new drupal site. So i would say Thumbsup on support . WHAT COMPLETELY KNOCKED ME OUT was their crawling site speed. Its abysmally slow crawl and i don't have a clear answer from the support staff despite multiple requests. Well no matter what good looking my car is when the engine is not humming....you know
The web hosting has been giving me trouble ever since I joined. The downtime is always an issue and I have to consistently be submitting a ticket. My account right now has been suspended, no notice on way. Again I have to submit a ticket. I suggest, if you are thinking of joining you don’t! Sure it’s low value but I guess I’m paying for what I’m getting.
My website has been going down once every week at least in the past. Now in the past two weeks, it has been going down every single day, sometimes 3 times a day. It is down as I am typing this. I have asked them many times why? Most reason I heard was database has been under attach and we have reset it. Another suggestion was I need to optimize my web page plugin as loading a page sometimes take up to 5 sec. In one instance, I cannot access my website (I am in Canada), but they said they could, so just be patient.
I already ordered an alternative. They are cheap, but unreliable. I also ask if I could switch to a VPS plan (because they said VPS could improve my site). But then their price is $10 more than most competitors.
Do not use them if your site is for business.
Too much downtime....
Customer service is quick but not very helpful. They hace automated responce: "Unfortunately the server that your account is on, required an unscheduled maintenance service. Our system administrators are aware of the situation and working to resolve the issue. Your website may have periods of being up and being down until they are able to resolve the issue completely. They have not gave me an estimated time of when it will be back up right now. We do apologize for the inconvenience and want to assure you that we are working as quickly and efficiently as possible. Thank you for your patience and understanding. Again we do apologize for the inconvenience."
STAY AWAY FROM IT...
Don't ever host your web with webhostingpad.com
1. They save my bank and credit card information at time of first time registration.
2. Hidden charge automatically deducted from my account.
3. I told them i don't need domain any more after 2 years contract completion, yet as they were holding my bank /credit card information and they deducted money for next 2 years $78
4 By raising request to return back money, they told renewal account can't return money back. I am scared they shall charge continuously until i don't close my bank / credit card account.
Hell serveries, they got many f language from me, for deducting money from my account without asking me.
Everything has a problem! Terrible service, hosting problems, domain problems.... Not a good Hosting Company to go with...
After years of service (with multiple issues) I could not take their terrible service any longer. I had over 30 sites hosted and did not want to have to hassle with transferring them all. But Webhostingpads customer support WAS SOOOOO BAAADDDDD I finally said enough was enough. They are cheap sure, but they cost you WAY more in headaches and crappy service.
On a regular basis I am unable to access my emails. They promote 99.9% up time but I use this for my home business. I'm constantly online, checking my emails, etc. and I regularly run into a "down server" error. They also do not offer a refund if you are not satisfied with their service.
Bottomline - they suck.
I have been using webhostingpad for years but now it over becuse they only get worse and worse for every day cheating customers and suspend there accounts becuse of some imaginary stuffs
I wouldn't give even 1 star for WebhostingPad.com, but that's the minimum to write my review....
I will make it short:
- terrible performance
- no support
- they canceled my account without giving me any chance for reaction or move my websites, but refused to refund!
The response was "your account is outside of the 30 day money back guarantee, the account is not eligible for a refund."
Well, the downtime is absurd. So much down time. They do have good customer services that respond to tickets quickly and the price is cheap. I've noticed so much more downtime in the last few weeks that I sent them an ultimatum email. Tell me what they're doing to fix the issue or I will go to another company! I'm awaiting the reply now!
In all fairness, they do answer questions well, they do handle support queries well and it is very easy to set up and they are very cheap.
Would I recommend them? No. Just too much downtime and that matters a lot if you use your websites to make money. I'm sure I've lost visits and therefore sales so I'm going to look for a more reliable hosting company and pay a bit more for that reliability.
I'd say, if you want a cheap hosting for a personal blog then this is fine, if you want a number of websites and need them to be online 24/7 then I'd say go with someone else.
webhostingpad This is the worst experience i have ever met
seem that CPU usage is shared between a million person !any little load will shut you down
if you exceeded their 10% CPU usage at any time (not even average cpu usage , actually it`s disabled !) they will shut you down at once without a single warning before or after suspending!
their support is too slow and cold you will be losing PR and visitors while they will give you automated answers you will spend the whole night until you get any useful action
day after day things will get worse till you abandon service and give more space for another new victim !
- Quick response
- Horrible service. I sent in a ticket about an issue. I got a different person every time I reply to a post. And every time a new person reply to my post, he/she asked for my account information again even though I posted 3/4 times before. All they had to do was scroll up.
- Hard to find the fine print. It's at the bottom of the page under Legal, then billing policy. I signed up for 3 years and 1 year hosting domain. When the domain was up for renewal, I asked for it to be cancelled. Their rep emailed me back to confirm I wanted to cancel the domain, not the hosting. I wasn't paying attention and I said hosting, so they deleted my account. When I didn't see a refund in my bank, I went to search for the fine print. It was hidden under legal. There I saw "Please be aware that there are no pro-rated refunds after the first 30 days of service." meaning "NO REFUND!" I know it was my fault, but I wanted to put a warning out for those who is planning to do the same.
- I had the website for about 1 year. It was down for about 2 hours during that time. I suppose you can claim that as 99%. But I had no problem with hosting gator.
- I installed a Drupal site on the server. During the first two months, it was fine. But one day, when I went to the site, I found out they shut it down, even though no content was added during the previous three months. When I asked about it, they said I was using too much CPU 10%. So I took the website down and install the basic minimum Drupal site. Turn out, the server can't even handle that either! I got fed up and switch to hostinggator. It's not complaining about my usage even though I have the same content.
Unless you're poor or you're planning to do an HTML or basic PHP only site, stay away from this host.
Go to godaddy, dreamhost, network solutions, media temple, anywhere else. I've worked with all of the above and webhostingpad makes them look like angels from heaven.
The servers go down CONSTANTLY, when you call to ask why the "service" agents are discourteous and useless. They almost always tell you to email support (why have a number for support? - call godaddy, they will fix the problem whether or not you have a ticket while you are on the phone).
Not to worry, there is support chat. Hello? Hello are you there?
A bad deal at 1/100 the price. Don't bother unless high blood pressure and building websites multiple times because they f up the database sound good to you.
I've been on WebHostingPad for a little over 2 years, after paying for 5 years. It was a great price initially, and had no real problems for the first year or so.
Then one of my Wordpress websites was hacked. They disabled my account and ALL websites, not just the one that was the problem. I couldn't even log into the back end to fix or even research how/why it was hacked. The chat and phone support was not helpful, saying that I must email the admin to get it back online. I went through the slow email process taking several hours, but got it back online.
Six months later, one of the Joomla websites was hacked. Again, ALL websites were downed and logins disabled. This time was even worse for support. Again, the only response was to email the admin. I could not get a live chat or phone person to help at all. It took days to get it back online, and they said they had to delete and recreate the account before they would host it again. I finally gave in to get the websites back online.
Since I couldn't even log in to get my backup files, I had to recreate my personal family site, and a small business site from scratch. Before I was using an older Joomla version (supplied by them), so I took to upgrade to the latest version for security reasons. I used ONLY their own Joomla install and hand-typed everything, using no plugins. But within 2 weeks, the sites were down again for the same reason.
Since this time, I only used their own software wizard, any security problems would be caused by them not me. Even so, after days of slow emails, they finally said that I had to pay for a better package or they would stop hosting the sites. (Very much like bait and switch.) When I refused and decided to switch, THEY REFUSED ANY REFUND FOR MY REMAINING 3 YEARS. Keep in mind, this was not my decision to stop the hosting. They also refused to continues hosting my personal family site, which has never had a problem.
DO NOT USE THIS COMPANY! There are definitely reasons why they are so cheap. While looking at close competitors (who I am switching to), none of them require the slow and impersonal "Email the Admin" response.
Webhosting pad repeatedly sends me bills for services I did not order or did not receive. I have tried to cancel service and I get bizarre bills even after the cancellation.
Avoid them at all costs.
NO WAY, DO NOT WASTE YOUR TIME AND MONEY!!!
Site is down again.
Support can not understand it is down in multiple locations.
Blamed my internet access, on four machines and 4 different locations.
Then Blamed my firewall, again 4 four different firewalls at four different locations.
4 hours later "wait 24 hours"
That is the solution, no explanation as to why.
NO SUPPORT- NO COMMUNICATION
Horrible services , they cancel 3 my accounts ,but every year send me email about renewing my domain on that canceled accounts .....DO NOT GO THERE.....pay little more and get normal service somewhere else ....
Beware: you will get what you pay for, cheap price for cheap product and service. After purchasing several years in advance, we discovered two issues. We had to purchase in addition a dedicated IP address because 35% of our clients were rejecting our emails, because their email server declared the webhostingpad.com servers as spam. Secondly, at the end of the year, I was billed for a one-year annual renewal of the so called "Free" domain, which the fine print probably states first year free. They wanted a ridiculous premium annually for the domain, so I canceled the domain and created a new one somewhere else for a fourth of the price.
You can expect downtime and issues on at least a quarterly or semiannual basis.
So, I was still fine with all of the above and willing to renew another few years when contract expired. But, webhostingpad.com really jacked things up just recently, blaming it on their new accounting database and offered very poor, delayed, confusing support to finally figure out why they turned our server off. With no apology or sympathy, webhostingpad.com had erased all our data without any notice. They claim to have informed us by email and post office, but no one in our company ever received notification of our account expiring. So, this caused great frustration and a week of downtime to resolve and ultimately switch to this awesome company: http://store.getstartedwebsites.com
We most likely lost some potential service and sales revenues, in addition to great embarrassment in the eyes of our customers since we are also a technology company provider: www.savetoims.com
The servers go down again and again.
Visitors complain that we went to your website but it was down.
The tech support is not well educated.
More importantly, they will keep blocking your website. As they have it twice with me.
My website has below 200 visitors a day and they says that site consuming too much server resources.
If you want my recomendation. I shall say go for a hell but do not go for webhostingpad.com.
It is not better a anyone.
I used webhostingPad for a year. They really really really suck!! Not just suck!! My websites cannot be visited for many many times and there is no way to get support on time!
My suggest: Never ever use their service!!!
Although I've renewed my account and paid for another 3-year this year, but I decided not to continue using this company. not anymore, never again! even free of charge!
I especially felt headache and tired when conversation with the support center stuffs. Below is my experience with this company:
I started using webhostingpad power plan since 2009, I used the account to do some minor testing only and most of time the account was idled. meanwhile my account downed many time. But each time when I submitted a ticket to get help. The supporter did resolve the issue for me, but they never responded to my question correctly. eg. I asked what reason caused my account to be suddenly down? how to prevent? etc. They just talked about other things!
After a long time haven't touch my account, a few weeks ago I tried to login the Cpanel and found it was denied. I asked them what happened and they replied me that because there were some spam emails sent from my account so they disabled my account (but without showing some evidence to me and any notification to me for shutting my account until I found out myself!!!)
Another weird thing happened these days that the confidential content of some of my account config.php files had been linked and displayed by a third-party website (also hosted by webhostingpad), whatever changes in the content of my config.php files will be simultaneously displayed on that website. again I submitted a ticket and they replied me that they had disabled that third party website. later on I found the ticket was disappeared from my support centre account!!! I issued another ticket to asked "who deleted my ticket and why deleted it". but they never responded directly to my questions and just keep on saying they couldn't find the ticket I mentioned. Later on I provided the detailed conversation of the deleted ticket, then they just emphasized that the third-party account was disabled. For start to end, they didn't answer to my questions: "who deleted my ticket and why?"
it is not down, unlike most cheap hosts, however the support is rude and does not consist entirely of people who have much idea of computers!
I was a customer from 2009-2012. When I tried to cancel my account, their webform was down for ONE WHOLE MONTH. So I canceled via email; I got a reply, so they definitely got the email.
They they tried to bill me for another year, claiming I hadn't gone through their "process" of canceling via their form. When I pointed out it was broken, they said, "Too bad. You should have told us." When I said I had, they still auto-billed my card and I filed a chargeback. They sent me to collections, and doubled the bill.
There isn't a snowball's chance in hell they'll be getting a dime from me, but there are other, more honest providers out there. Use one of them.
I have been with WebHostingPad for a number of years. I am a lightweight user, but generally, their site and their service are pretty good. However, many of their features are shockingly complicated to implement. I could never get the spam box to work in my email account, for example. Go figure why it's so hard.
But I am writing this review now because their site has been down for many hours, and it's not the first time in the last couple of months. Worse, I called in for tech support, to get an idea of when I'd have my site and email back working, and I sat on hold for over an hour and a half (!!!) AND THEN, I just got cut off. I tried to call back many times, and the line was busy every time. Other reviewers have reported similar experiences.
Bottom line: find another web hosting site.
Like everyone else, I went to webhostingpad.com for the price. Sadly, that's all I got that was worth anything. My website got hacked months after being up, I'm guessing because they don't encrypt a damn thing and put your password and user name in the damn url as plain text, and wanted to charge me $25.00 to have the site rolled back. I wouldn't ever recommend using this service to anyone and have been looking forward to my account ending so I can go somewhere else.
Well, I paid a 3 year web hosting account and a one year domain account for the first time. Due to the lack of interest to continue, I had to stop renewal of the domain name. One year ago I had to pay the price for not stopping the cancellation in time. Their emails are unhelpful and incomplete in their instructions. The cancellation of renewal MUST be done via a form which they DO NOT attach to the support ticket. I PAID two renewals (without refund) for this domain name. I had also cancelled my hosting account via the cancellation form.
Webhostingpad is a great business, and I'm happy that out of all the hosting services out there, I made the right choice and went with webhostingpad.com.
I've been using Web Hosting Pad for a year now, their up-time is nearly flawless, and even at the slightest hiccup they seem to be right on the ball with making sure things get right back to the way they are supposed to be.
The connection speed is fast, the support is knowledgeable and Ron (the customer service rep I've dealt with) was very informed, very helpful, and had a pleasant attitude.
Their service is a great deal, one of the best I have found, and they keep adding features to the site which, in my opinion, just makes their service more valuable.
In addition, their domain name registration fee is a flat $14.95, and this includes renewals, so they don't take advantage of you by charging you an arm and a leg just to keep your domain name.
Webhostingpad is a great service, if you are on the rocks or weary, I can tell you from personal experience that they are a great decision. A choice in Webhostingpad is a choice you won't regret.
I signed up with Web Hosting Pad only a few months ago and have generally been very pleased. I've had a lot of experience with different hosting companies, but Web Hosting Pad stood out because of the price, $1.99/month for five years. I would like it if they would enable the cPanel feature to edit DNS records instead of requiring you to submit a support ticket, but they usually respond within half an hour.
I have seen excellent uptime while hosting with them, and the page load speeds are generally pretty quick. The features are essentially all of the basic cPanel features, which is great for my relatively small personal site. The unlimited FTP accounts feature has been tremendously helpful, as well as the script installer they provide, Softaculous. They also provide a choice between several webmail programs, although I personally haven't used them. They are another host offering "Unlimited" everything, however my site has always been below one gigabyte of disk space and I have never had my account suspended. I would say that if you are planning to set up a personal site, Web Hosting Pad can make it a very pleasurable experience. If you are trying to run a business, though, you won't find shell access, flexible PHP settings, or an easy way to add SSL certificates, so it may not be the right choice for you. Their support team has always been very helpful with my minor problems, so I think that for a personal site it is a fantastic choice.
I was lured in under the pretense of "unlimited" hosting. However, when I tried to upload more than 10gb to my account, it would not let me. I had to contact customer support several times asking for more space, and they still would not give me more. Finally, after contacting them I believe for the fourth time, they said that the space could not be used for backup purposes (I was backing up my personal hard drive files in case my computer crashed). They referred me to the terms of service, and lo and behold after reading it, there seems to be a whole plethora of things that you would think you would be allowed to upload that you actually aren't.
I have used several other unlimited hosting services for the same purpose with no problem. Don't get lured in by their incredibly cheap prices like I did! Pay a couple bucks more a month for the peace of mind.
Shocking. I like many others, signed up because of the price and the features. My sites were up for a few days before they started having problems. Another review stated "They seem to unplug the phone when having system problems". This is very true. I called them one day when my sites were down for a few hours. I layed the phone down while I was on hold. Just as a test, I went to bed. The next morning it was still on hold. It sounds fake, but I have my call logs to back this up. So if you do not mind your websites going down a few times a day and zero support, this is the host for you.
Beware of http://www.webhostingpad.com. I signed up for there service because of the price and the promises that they make. Boy was that a huge mistake. So I ask for a refund per there policy in 3 days and was told in the email below that it was cancelled as well as refunded. Well its been 9 days and no refund. I disputed the charge with the Credit card company abd then called them. Andrew told me that sense I filed a dispute with the credit card company he was not going to issue a refund. The Credit Card company in turn told me that they would take care of it.
I am also filing a complaint with the BBB as well as the Attorney General. Until this all goes thru I just wanted to warn anyone who may be thinking about doing business to beware.
Here is a copy of the credit which they never gave!!!
This is to inform you that your account has been canceled and that you have been issued a full refund. Please allow up to 5 business days for the refund to appear on your credit card account.
Technical Support / Billing Manager
Ticket ID: WUG-693508
Web Hosting Pad Are Great
Although I have tech support to hand with a good friend, this was my first experience of cPanel. Before that, I would just fight and cry in frustration at the mysteries of Unix - or is that Linux?
Well, the addon programmes via Fantasico were a real eye-opener. A couple of minutes to a Wordpress blog!
I know now that many people take these things for granted, but I feel able to actually use this host, unlike the last one.
Good customer support and a friendly but professional attitude. Help the overall quality score.
Although there are free vouchers for Google and Yahoo / Bing - you have to FAX back a form...to a web host. Not clever in my opinion.
Second, AWStats is only available at extra cost - which apparently is great for site monitoring - but they don't offer it as an option on signup!
Uptime around 98% (my tech friend tells me!) not perfect, but no reason why that I can see.
All in all great value for money and a good all round service.
Let me preface this review by presenting my opinion: Web Hosting Pad (webhostingpad.com) has been the worst overall hosting experience I have ever had, and I have had many.
I signed up for one year of service at Web Hosting Pad ("WHP"). I was enticed by the huge space and bandwidth promises. I was naive and I soon found that it was a big mistake. Somehow I didn't think through the fact that hosting companies like WHP don't have the resources to really offer such huge space. They offer such huge space for marketing reasons and if anyone actually took them up on their feature list, they would be in trouble.
I was pissed off two months in - past the 30 day money back guarantee. I got the hint that they are running hundreds of different people's shared accounts on each server after speaking with a tech support agent. The equipment is underfunded, inefficient, and slow. My sites were down at least half the time during one month with no explanation for the downtime. After repeated attempts to fix the issue, I was told there wasn't one. Ha - "99% uptime guarantee." Try 49% uptime guarantee, if you're lucky. I have had many, many webhosts. I can test connections through multiple networks, more than ten PCs, etc. I know when my site is down. I could not upload via FTP because the server was so spotty. At one point, my MySQL latency (lag time) was over 10 seconds. This was ridiculous and unacceptable.
My troubles bring me to my next topic: WHP's support and customer service. I can sum it up with the following: GOD-AWFUL. At first I thought that the many tickets I opened to try to fix issues such as downtime, moving servers, screwed up domain transfers, etc were being responded to by people on the Asian continent, due to lack of proficiency and courteousness in the English language. But, after doing a little looking around, I found that all of WHP's people are based in the United States. This was good. They just weren't successful enough or big enough to hire people in Asia for tech support. But it was also worse: instead of hiring people with English as a second language (which would have been better in this case), they chose to hire idiots. American dimwits who have minimal, if any, technical knowledge, no grammatical concepts in English, and never had a business class on how courtesy and how to treat a customer. They are lazy and it takes days to get anything done, not to mention the fun time you have on the phone listening to hold music for hours while the line is busy.
After another month I was fed-up. I asked to transfer my four domains away from WHP. Not only was I charged $14.95 each domain to transfer away, the tech representatives from WHP had no idea how to do a domain transfer correctly - one of the fundamental practices in web hosting. They did not know to unlock the domain and it took them a long time to give me the authorization codes. The tech support reps spew ICANN regulations like they wrote them, though they are blatantly wrong time and time again.
Like I mentioned, I signed up for a one-year account. I do not like auto renewals but I didn't see that buried in their TOS, they say every account gets auto-renewed. Wahoo! Not. So a couple of days ago I got an email saying my credit card had been charged for another year of hosting. "That's odd," I thought to myself, â€œI thought I cancelled my account seven months ago.â€ I had submitted a ticket asking to transfer my domains away. After that nightmare was over, I replied in the ticket and said something along the lines of "Now that my domains are gone, you can close my account and delete my information." I never received a response and the ticket was closed on their end, so I assumed it was a done deal - my account was cancelled. But unbeknownst to me, and more importantly not given to me as a link, I had to fill out a trivial cancellation form in order to officially cancel my account. The thickheaded imbecile of a â€œBilling Managerâ€ told me that my account was never cancelled. "Fine," I said, "I don't have any domains here and I sure as hell don't want another year of hosting, so please refund my credit card for the auto-renewal payment." After lots of arguing, the billing manager refused to fully refund my payment. He said that I needed to pay a "late cancellation" fee of $25.00. Bullshit. Let me get this straight - you hide your cancellation form behind a maze of links and even if your people give the impression that my account is closed and I no longer have any hosting here, I still need to pay you money. No. The BBB is going to hear about this.
If WHP is not a company using reseller hosting, then I don't have any advice for whoever is running things there other then fire everyone and start over. I mean it.
Is this review fraudulent? Am I an employee of a competing company out to discredit Web Hosting Pad? Think about it. This review is legitimate and genuine. Why would I spend this much time to write lies? This was my real experience at WHP. Don't make the same mistake I did.
-A former Web Hosting Pad customer
Webhostingpad has great support, however, my site was down for TWO weeks because of a so called...hardware failure...(two weeks) And then my site was slow, and was constantly up and down.
I do not reccomend WHP to anyone.
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