Add Your Review for WebFaction

6 WebFaction Reviews:

Is WebFaction the host for you?

Last reviewed Mar 27, 2015

Key features

  • PHP
  • WordPress
  • Uptime Guarantee
  • MySQL
  • Perl
  • Linux

User Reviews - Total: 6

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

We moved from a local hosting service (Netherlands) to webfaction because our website designer advised us to do so. The transition was flawless and the service has been quite amazing ever since. We have experienced no down-time, the website runs much faster than it did at the local hosting service.
Webfaction is not that expensive, and we can tell because we're in a start-up situation. Can definitely recommend it to anyone!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I transferred about 10 low traffic websites to webfaction because I was tired of other hosting services. After two years I can say I am really satisfied: support is excellent, and I really love the fact that you can manage separately "applications" from domains and websites. Webfaction is the closest you can get to a private server while still being reasonably priced and comparable to shared hosting platforms. Still, if needed, you can extend memory, traffic or hosting space when needed.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Its a very good deal. I have been using it for more than a year with no downtime. Great community. Although I miss the live support of rackspace and hostdime, Their support ticket is responsive and people behind it are well informed.

The way they use cgroup is unique and and platform wise it is standing out of traditional service and VPS. They are tech people not sales people, which suits me well.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I finally find a really good AND FAST hosting for my Rails app. Happy to leave all my problems I had with Dreamhost.
Creation of a new app and pulling it online was easy following their complete instructions.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Webfaction has been the perfect mixture of easy to use, but enough extras to help developers to get the job done. My company has been using Webfaction for over 3 years, and we currently have around 120 clients on their systems. Each account has almost complete control and can do everything from installing basic applications with one click to installing a custom Apache server.

Because Webfaction threw out the industry standard of cPanel, they have almost none of the restrictions and have created their own control panel that can do just about everything that cPanel can do. We have yet to find anything we could do in cPanel that can't be done in Webfaction. One example is that you can only have one SSL (static IP) address for each cPanel account, but on webfaction, there isn't any limit to the number.

Also, they tell you right up front what you resources you get. None of this "UNLIMITED" crap that means, unlimited but throttled. You get 100 GB of storage and 600 GB of bandwidth with 512 MB of memory storage. There are also several tiers of higher levels if you need more.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

It's rare to have all this quality in one place, but WebFaction manages it. Unlike many hosting services which only offer PHP and/or .NET, WebFaction offers a diversity of languages and platforms: Python, Ruby and Perl. It's the best hosting for Django I've heard of.

 
WebFaction logo

WebFaction

webfaction.com Founded: 2006

Webfaction Introduction

Webfaction provides shared and managed dedicated server hosting for developers.

“Webfaction” is a trade name of Swarma Limited, a company based in London that was co-founded by Remi Delon and Richard James Cooper in 2006.

Shared Hosting

Webfaction offers one basic but customizable shared hosting plan. Disk space, bandwidth, and application memory are limited, but can be upgraded individually. You can also add more dedicated IP addresses to your account for an additional monthly fee. Memory for web and database servers is free, and you’re unlimited in the number of domains and apps you can have per account.

They support Python, Ruby, Perl, PHP, C/C++, and Java scripting languages. For databases, they support MySql, PostgreSQL, SQLite, and MongoDB, and many others. You can also install your own scripting languages and other server tools.

Webfaction does not use cPanel, but has built their own proprietary control panel from scratch instead. It has all the features and tools available in cPanel, plus extra features geared towards developers. From within the control panel, you get full access and control of your DNS records, and you can monitor your storage and bandwidth usage. One-click installation is available for a wide variety of applications including Django, WordPress, Drupal, Git, and more.

Webfaction offers many extra features geared towards developers that you won’t usually find with shared hosting, including full SSH access to servers, a custom API, and the ability to run any custom tool or framework. They will also automatically load-balance your application across machines and datacenters.

Managed Dedicated Server Hosting

Webfaction offers three different levels of managed dedicated server hosting for developers. The dedicated servers are set up the same as the shared servers, with a customized CentOS 6-64bit setup with Nginx and Apache servers and Webfaction’s proprietary control panel.

Webfaction boasts a one hour setup time for dedicated server activation, and no extra setup fees. You can choose your server location to be in either the United States or Amsterdam.

Webfaction offers a migration service to transfer your data for you if you upgrade from shared hosting to a dedicated server.

Hardware and Datacenters

Webfaction uses minimum quad-core 3.4Ghz CPUs, and HDD disks in a RAID-10 configuration.

They use SoftLayer’s safe-harbor certified datacenters, which have several locations in the United States, Europe, South America, Asia, and Australia, and have IPv6 support.

Customer Support and Documentation

Webfaction offers support solely via a ticket system or an online forum. They do not provide phone support or live support online.

On the Webfaction website, you can find provide basic documentation including a user guide, software documentation, and API documentation. They also host an active user-moderated Q&A community site where users can gain karma for constructive participation. Webfaction staff members also publicly answer customer questions in the community site.

Server Monitoring & Backups

Webfaction’s hosting plans include fully managed servers which are monitored round the clock and regularly updated with security patches. They also maintain a firewall that blocks connections on incoming ports unless allowed by Webfaction.

They provide weekly automated remote backups of all data, but they do clearly note that their backups aren’t guaranteed, and that customers are responsible for their own data.

Billing & Payment Policies

Customers can opt for a monthly, yearly, 24-month, or 36-month billing cycle. Monthly accounts are automatically renewed and charged each month, while other cycles can be manually paid and renewed.

Payments can be made via Paypal or credit card. Visa and MasterCard are accepted for all billing cycles, while Discover and American Express are only accepted for long-term prepayments. Webfaction does not accept checks or money orders.

You can cancel your account at any time, but the refund policies are slightly different depending on whether you have a shared hosting or dedicated server hosting plan.

Shared hosting accounts come with a 60-day money-back guarantee. Within the first 60 days or service, you can cancel at any time for any reason and receive a full refund. After the 60 day period, you can still cancel, but you won’t receive a refund.

Dedicated server accounts may cancel at any time, and will always receive a refund for any unused portion of service beyond the current month.

Summary / Conclusion

Webfaction is a good choice for developers who need budget-friendly hosting that allows them to focus on development instead of server administration. While you may not have as much control as you would with a virtual cloud server hosting, you don’t have to worry about the nitty-gritty details of configuring and monitoring your server.

Webfaction offers an incredible amount of control and flexibility in their shared hosting plan compared to other providers. For those with a need for more resources, their dedicated server hosting gives you that with the convenience of fully-managed, yet customizable servers.

Those who prioritize live support via phone or chat should look elsewhere, but Webfaction’s Q&A community site is very active with both staff and customers, and many reviews cite the speed and effectiveness of their ticket support system.

WebFaction Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Shared Hosting 1 WordPress PHP Shell Access Java PostgreSQL Python 10GB 600GB $9.50/month
Usual price:
Shared Hosting 2 WordPress PHP Shell Access Java PostgreSQL Python 20GB 1200GB $14.50/month
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Shared Hosting 3 WordPress PHP Shell Access Java PostgreSQL Python 40GB 1800GB $24.50/month
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Shared Hosting 4 WordPress PHP Shell Access Java PostgreSQL Python 60GB 2400GB $34.50/month
Usual price:
Webfaction Plan WordPress PHP Shell Access Python Linux Perl 100GB 600GB $8.50/month
Usual price:
DEDICATED 1 PostgreSQL CentOS Linux MySQL Uptime Guarantee SSH Access 1000GB 2TB $250.00/month
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DEDICATED 2 PostgreSQL CentOS Linux MySQL Uptime Guarantee SSH Access 1000GB 4TB $350.00/month
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DEDICATED 3 PostgreSQL CentOS Linux MySQL Uptime Guarantee SSH Access 4TB 6TB $500.00/month
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WebFaction Features

All Features

  • Apache
  • Django
  • Drupal
  • Help Center Live
  • IMAP Support
  • Live Chat Support
  • Mailing Lists
  • Phone Support
  • POP3 Support
  • Ruby on Rails
  • Server Side Includes
  • Shared Hosting
  • SMTP
  • Spam Filter
  • Support Forum
  • Unlimited Sites
  • Webmail

How does WebFaction compare to their competitors?

Overall ★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★
Visit WebFaction
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★
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