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8 Webfusion Reviews:

Is Webfusion the host for you?

Last reviewed Jun 19, 2016

Key features

  • PHP
  • ASP.NET
  • ASP
  • Perl
  • MSSQL
  • Phone Support

User Reviews - Total: 8

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Incompetent - Zero support even when they mess up (domain auto renew doesn't actually work - they took the money a autorenewal time but didn't renew the domain- hence it expired and got parked) - Took them 3 days to get it back up again - NO apology - NO explanation - I write this 3 weeks after that event as now all the domains on our reseller have had no email function for the last 24 hours !! - again - NO response to support request - NO explanations - Nothing on Service Status Page - Incompetence at its best - These guys could cost you your business !! - Be Warned - Read te other reviews across the internet on the webfusion / Heart Internet platform !!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

By far the worst Customer Support I have ever experienced. Days or even WEEKS to reply to a simple message.

They took £160 out of my account over a month and half ago. I cancelled this service last year too, and suddenly it comes out of my account.

They wont reply to me now and I'm left £160 in the hole with nothing to show for it.

There are plenty of other companies that are worth your money. Avoid these at all costs.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Absolutely dire customer support. I'm leaving them today. They managed to completely lose my site from their server when all I wanted them to do was add an SSL to their server. It's now been down for over 24 hours. They often take between 1 and 2 days to answer support tickets...usually with unsatisfactory answers. If you think you might need any technical support at all, do not choose Webfusion!

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Have several domains that we've purchased from WebFusion domain service, we have been with them for over 2 years, and problems with dns, slow panel, are a constant.
When you set different name-servers, when they feel like it, they will reset to the default ones, pointing to their domain (I guess this is how they make their marketing, free of charge.).
VPS is a fantasy trip that you don't want to make, cause you'll wake up with all your data lost, and their "specialist" after exchanging dozens of emails explaining to them like you would to a kindergarten kid, still reply's that the problem was on the client behalf.
We are in transition and I can't really remember all the JUNK that have happened with this "wonder" of a "webhosting solution provider".
I urge anyone to stay away from them.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Worst Support Ever

My server had a catastrophic failure on Thursday and it was down for over 24 hours while they set up a new one. I then had to reinstall everything back onto it and something is still broken and they refuse to help me fix it. All my clients had now websites or emails during this time. Avoid using them at all costs.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I wouldn't recommend these people to anybody, their technical support is a complete waste of time. Their 0845 number prints money for them, nobody answers and if they do and find a problem involving some effort, they jusy put you back on 'hold'.

After a lot of campaigning when you by chance manage to speak to one 'techie' you get one story, speak to another the opposite. Thus, they are either dead ignorant, or they lie. Anything to avoid actually working.

As far as I am concerned I have had zero value from 2 x £200pa over the last 10 years.

No more!

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Our Web Fusion VPS went offline last week. At the time of writing (7 days later) it is still offline.

We have used Web Fusion for the past couple of years and this was the first major problem we have encountered. My experience has shown up some major problems with the Web Fusion support.

Firstly, the on line ticketing system is OK for simple problems that can rectified immediately. However, if they reply asking for mor information, your response goes to the bottom of the queue.

Secondly, if you call the support number you have to deal with the person who picks up the call. This means that there is no continuity and you will end up explaining the problem over and over again.

Thirdly, when things are taking too long to be resolved, there is absolutely no mechanism for escalating the problem into the management structure.

Lastly, although the support is 24/7, don't expect anything other than relatively simple queries to be handled outside normal office hours.

I have had a very frustrating week with my most recent problem but I have tried to be objective. I would definitely not recommend this provider but I'm not sure that any of the low cost providers are much better.

Finally, be aware that there is no SLA attached to their VPS configurations so if it fails there can be no claims for downtime.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I used their hosting for 1 year, when I was coming to the end of the 1 year term I was browsing their package deals and clicked on one to find out more info - unfortunately this click, without warning, meant I had upgraded my package automatically! I didn't have to enter any card details and was never shown any terms and conditions before the purchase. They used my card details that had been stored on their system from a year ago when I first signed up - I didn't even realise they still had the details!

I immediately called to say what had happened and ask that the purchase be cancelled. I was told that it's not possible to cancel and get a refund as the upgrade had taken effect immediately. Apparently this is all in the terms and conditions, which incidentally are available on a completely different website of theirs. According to distance selling law in the UK it required that you are shown terms and conditions before making a purchase. I was told that they could not (ie. would not) do anything over the phone and that if I had a problem I had to write a letter to the complaints department.

The operator kindly gave me the WRONG address for the complaints department, so the first letter I wrote came back to me a week later, unopened. I then looked up their complaints address on the internet and resent the letter, recorded delivery. In it I explained that I had not intended to make the hosting purchase and as evidence of this I had called them straight after the purchase happened. I also described how I had been duped into making the purchase without any warning or second chances, and apparently without the possibility of a refund. Furthermore, contrary to distance selling law, without being shown terms and conditions. I stated in the letter that if I did not have a response within 10 days I would issue a claim against them in County Court.

Sure enough within 10 days their customer services emailed me to say that I was wrong, but they would refund the money anyway - as a gesture of goodwill. Thanks Webfusion, thanks a lot for the goodwill. As a gesture of my goodwill I am writing this review.

Webfusion

webfusion.co.uk

Webfusion has been around since 1998, making it one of the pioneers of UK web hosting. Today, it is one of several hosting brands run by the large corporate group GX Network Limited. Other hosting companies in the group include 123-reg, Donhost, Supanames and Vialtus Solutions.

GX Networks has more than one million customers and runs one of the UK’s most comprehensive communication networks. Today’s GX Networks is the result of several takeovers and buyouts during the past ten years. The last of these occurred in 2007 when the massive Pipex Communications Plc was spilt up following the sale of its broadband business to Tiscali. In 2008 the remaining elements of Pipex Communications (which included Webfusion) were re-named GX Networks Ltd.

Company and Services
Webfusion and its parent company, GX Networks, are private companies. GX Networks has its headquarters in the London suburb of Uxbridge.

Webfusion offers both Linux and Windows-based hosting. It has a comprehensive selection of packages from shared to VPS and dedicated server hosting. It also offers reseller options and Windows-based SharedPoint hosting. The standard shared hosting package comes in four sizes, starting with 1.5 GB disk space, 20 GB bandwidth and 500 mail boxes up to 300GB disk space, 300GB bandwidth and 5,000 mail boxes. All of these come with one free set-up and one free domain name, as well as 99.99% guaranteed uptime.

Specialist e-commerce options are also available. There are three VPS packages, while dedicated server fans are catered to with four different solutions, and again get 99.9% guaranteed uptime. All packages come with 30 day money back guarantee.

Webfusion offers 24/7 technical support via ticketed email and 0845 phone line. Account queries are handled during office hours Monday to Saturday. However, based on recent reviews, Webfusion’s customer service may have some way to go to improve its response times.

Webfusion has several ‘firsts’ to its credit including been the first UK host provider to offer reseller packages and the first to offer Microsoft’s .net 2.0 hosting in the UK. Webfusion, along with others in the Group, made the industry news in 2008 following the re-branding of Pipex Communications to GX Networks.

Webfusion is a member of the Internet Watch Foundation, a charity which aims to limit the amount of illegal content on the internet. It has been a UK Web Host Directory winner for Shared and Linux hosting (in 2007) and Windows Hosting (in 2006).

Server Location
Webfusion’s servers are linked to the GX Networks’ Tier 1 network which is spread across the UK. Taken as a whole, GX Networks has data centers in London, Leeds, Manchester and Nottingham.

Webfusion Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Fusion Starter ASP ASP.NET PHP MSSQL Perl Raw Files 1.5GB $6.12/month
Usual price:
Fusion Professional ASP ASP.NET PHP Perl Raw Files SpamAssassin 5GB $13.87/month
Usual price:
Fusion Business ASP ASP.NET PHP Firewall Protection Perl Raw Files 10GB $23.17/month
Usual price:
Fusion Developer ASP ASP.NET PHP Firewall Protection Perl Raw Files 20GB $29.37/month
Usual price:
Linux Developer PHP Firewall Protection Perl MySQL Raw Files Catch-all email 20GB $29.37/month
Usual price:
Linux Business PHP Firewall Protection Perl MySQL Raw Files Catch-all email 10GB $23.17/month
Usual price:
Linux Professional PHP Firewall Protection Perl MySQL Raw Files Catch-all email 5GB $13.87/month
Usual price:
Linux Starter PHP Perl Raw Files Catch-all email Apache SpamAssassin 1.5GB $6.12/month
Usual price:
Web Hosting Plan Uptime Guarantee Cloud Live Chat Support Support Forum Phone Support Unlimited Unlimited $14.72/month
Usual price:
Reseller Hosting Plan WordPress PHP MSSQL cPanel Perl MySQL Unlimited Unlimited $49.22/month
Usual price:
Starter VPS Plan Plesk Live Chat Support 50GB $29.53/month
Usual price:
Community VPS Plan Plesk Live Chat Support 100GB $54.15/month
Usual price:
Business VPS Plan Plesk Live Chat Support 150GB $78.77/month
Usual price:
Developer VPS Plan Plesk Live Chat Support 200GB $103.39/month
Usual price:
Enterprise VPS Plan Plesk Uptime Guarantee Live Chat Support Support Forum Phone Support 300GB $152.62/month
Usual price:

Webfusion Frequently Asked Questions

Webfusion Features

All Features

  • Catch-all email
  • CGI Access
  • FrontPage Extensions
  • Raw Files

How does Webfusion compare to their competitors?

Overall ★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★
Visit Webfusion
Overall★★★★
Overall★★★★
Overall★★★
Overall★★★★★
Overall★★★★
Overall★★★

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