Site has been down for four days. FOUR DAYS. Called the support number and was shunted to voice mail. Tried their 24/7 chat - it's also down. Sent an email to open an issue ticket - no response. On the second day, I finally got a hold of someone using their live chat (I posed as a new customer). The entire chat took 2 hours - I was told that they were having server issues, with no ETA on when the site would be back up. I was then told I should switch to a dedicated server as it provides better service. I asked to speak to the manager and was told he wasn't in today. The site was back up briefly, but it went down again.

I would absolutely not recommend this website to anyone at anytime. If you have your site hosted there, I would recommend changing hosts - that's what I'm going to do.