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Is WestHost the host for you?
Last reviewed Dec 1, 2015
$ 6.00 / Month
I have been a WestHost client for the last 8 years and their reliability and customer service has gone downhill in a big way. My site has been down for more than 24 hours on more than 3 occasions in the last 6 months. Their customer service is the worst!! Very rude and condescending. I don't know if they have changed management or ownership in the last year but something bad is going on there and they have taken a nose dive! If I could give them a negative rating I would. I wouldn't recommend WestHost if they were the last hosting company on earth.
My email service has been down 3 times in the last week and 10 times in the last month. Wait time to speak with anyone is usually 20 to 30 minutes. The service will be down without explanation and when you try to speak with a supervisor they don't allow you do so. The features I am sure are comparable to other solutions but the support and value just aren't there.
I am a longtime WestHost client, 10+ years. Service is now abysmal. Our IMAP mail server has been down five times in 10 days. When asked to fix the problem, service personnel asked inappropriate questions not related to IMAP but rather to SMTP. The only person working the shift had at least five other calls rolling at the same time, he said. When asking to speak to a manager, I was told that they had a server down and they were too busy to speak with me. Attempts to get a name of whom to contact for discussion in the future only resulted in blind box email addresses. This isn't worth it anymore.
I've been a Westhost customer for over 10 years. The only major issue I've ever had was several years ago when Reseller VPS was moved to cloud based systems - there were issues for several months with their SAN. Since then, they have been rock solid. I am a developer who resells hosting to my own clients - essentially a one stop shop so I count on providing dependable service to my clients and end users.
Contrary to other reviews, Westhost provides advance notice on all updates and upgrades. I run dozens of Wordpress sites and have never had an issue. They are proactive on security issues.
Westhost support is excellent. I am a very experienced user - and I could see how hobbyists or non-pros could have issues especially in VPS hosting where you are expected to know what you're doing. I use the chat feature for support and have never had an issue getting through quickly. The support staff are all knowledgeable and follow up when needed.
It would be nice if the VPS plans had more storage and more CPU. Westhost is certainly more expensive than most of the other guys. But you get what you pay for and Westhost is a premium option for business and resellers, not for your cat photoblog.
Westhost is so dependable, support so good, I remain VERY satisfied.
I can tell you how much time I have wasted on to support. The admin panels never work, I have called 5 times to get the namesevers changed as can't do myself in the backend and STILL NOTHING.
Not to mention my site has have over 200 outages in the past 6 months.....
Stay well clear of if you value your time and sites up-time.
Westhost has been serving my needs since 2003. Every year it seems, Westhost improves an already outstanding service to their customers.
I personally can say that recently, during an upgrade from an old server to a new Cloud server, that I couldn't have had better service, better support, or more attention to my needs and requirements anywhere else!
I've had experience with other hosting and domain companies; while I was a freelance Web Designer and IT admin. NO ONE compares to Westhost. No one.
I will continue to recommend Westhost and even carry a link to Westhost's web page on my website for my visitors. I will also continue referrals regardless of whether the program is still active, for Westhost.
I feel I must mention again, the great job that Kyler Anderson's team did for me during the transition to the new Cloud service I purchased.
Specifically, the help desk support people are the best; especially Homer!
The team members that have helped me over time are:
I may have left out someone, but I still extend my thanks to ALL the Westhost Support reps that I have chatted with over the years. Simply a great job!
Best to you all,
IT Admin for endicottalliance.org
Westhost's customer support has been steadily going downhill for more than a year now. Their servers are clearly overloaded, their tech support poorly trained and overtaxed, their technology is questionable. They do things like upgrading your mysql and php versions without any notifications, so if you are running a Wordpress site with an older theme, you will awaken to find it's offline and you can't get into your dashboard to see why. Their issues with servers being blacklisted are legendary, and they will blame this blacklisting on you even when it's clearly nothing you've done -- a block has been blacklisted and you're caught in the fray. I've been a customer for more than 10 years, and am in the process of pulling all of my sites off. No one can afford this kind of "service."
Westhost support really sucks because they never really try to understand your problem. They always try to read the problem in a way that they can explain it as someone else's problem - not their own. No support person has EVER tried to recreate a problem scenario which I have explained in detail. Only once have I every managed to get past Level 1, after 6 emails trying to explain SMTP protocol to a novice.
Westhost has never offered me a survey, and does not publish a contact for its CEO - so I have to think they simply aren't interested in customer support.
- Their inbound email servers use blacklists like SpamCop so, if your correspondents mail servers get accidentally blacklisted (happens quite often), their mail will be refused by Westhost.
- If you're a Unix geek shell user, you will miss standard shell commands like ping and traceroute. They're disabled or not installed for some reason.
Been with WestHost for years. Their service has declined. Uptime is poor, customer service is incredibly poor. In Sept. of 2013 they suffered a security breach. The vague email I got said a small number of accounts were affected, they had locked me out of my account, and they were bringing on extra staff for customer service.
It's now 48 hours later. My support ticket is 36 hours old. Chat is unresponsive. Current hold time is about an hour -- that's an improvement since all day their phone line wasn't picking up. It appears the breach was huge. *If* they brought on extra staff it wasn't enough.
I'm not going to be working with a hosting company that locks me out of my account then goes dark for days.
I was this WestHost since 2000. When this company was small, it was a great company. It was easy to contact them and I never had any problems. When another larger company bought them out, everything has changed. In the last (2) years I had my site down (3) times (one time for over a day) and now, in August 27th of 2013 my site (and many others that are on same server) was compromised (hacked). I have cleaned my site the next day and changed my passwords (everything was good). On September 8th they sent me an email saying that my site and others were compromised (it took them over a week to let me know). Now, I can not login into my FTP account since they changed the password again and I was trying to get hold them for most of the day without any luck. This company SUCKS! I have have another site with GoDaddy for (3) years. Never had a problem yet (crossing my fingers).
WestHost is a web hosting company aimed at business users. It offers low-cost shared hosting, cloud hosting and dedicated servers, and all services appear to be targeted at professionals rather than hobbyist users.
The company was set up in 1998 and was acquired by UK2 in 2008. It’s part of Hosting Services, Inc, and shares its headquarters in Utah with AN Hosting and Midphase. Notably, half of its employees are multi-lingual, and half have more than 5 years’ experience in the IT industry.
WestHost Hosting Plans
● Shared web hosting is split into three plans: Personal, Preferred and Business. The Personal plan is the most limited at 50 GB disk space, 1000 GB bandwidth and 1 database; the top-end Business plan is largely unlimited. Preferred customers receive a free domain, and Business customers receive a free domain and free SSL certificate.
● Cloud hosting is split into three plans: Burst, Storm and Monsoon. The lowest cost plan, Burst, comes with 20 GB disk space, 500 GB bandwidth, a dedicated IP, 1.2 GHz processor power and 752 MB ram. The top-end plan comes with 2250 GB bandwidth, 90 GB disk space, 4.5 GHz processor power and 3384 MB RAM.
● Dedicated servers are available on managed or unmanaged plans. There’s a handy side-by-side comparison chart for both types of dedicated hosting, covering everything from the port speed on the machine to the machine’s RAID capabilities.
WestHost offers a 99.9% uptime guarantee on shared hosting and dedicated hosting packages. For shared hosting customers, backups are included for free, but backups are a chargeable extra on dedicated servers. Dedicated customers receive credits in the event of a network outage.
VPS and cloud customers’ accounts are backed up weekly and monthly. WestHost recommends that users create their own backups in between. There’s no uptime promise for these types of services.
WestHost uses a Tier-3 data centre in Salt Lake City, Utah, and rents out space there as part of a colocation programme. The host relies in redundant power, on-site staff, cold row cooling, a VESDA smoke detection and video surveillance to keep customers’ data secure. Detailed information about the data centre is available on individual service pages.
Support is provided 24/7 through a variety of channels. There’s a live chat button, a knowledge base and a (fairly sparse) FAQ. I found that some of the published support documentation was quite limited, with a huge amount on cPanel and site builders but not a lot of information on other services.
In addition, customers can use a ticketing system, a US toll-free telephone number and a US number that can be called from other countries. Customers must use the members’ area at http://members.westhost.com to log support requests.
Despite WestHost’s claim that half its staff speak more than one language, I didn’t see any clue as to whether support was provided in any languages other than English.
WestHost in the News
In February 2010, WestHost experienced a major outage when fire prevention chemicals were accidentally released during a routine inspection. Initially the company claimed that downtime would be limited to six hours, but this was revised to six days by the CEO of UK2, Jeff Hunsaker. UK2 employees then edited a Wikipedia page about Inergen, the substance concerned, stating that it could damage hard drives. The disruption prompted the company to move to its current data centre, a different facility from the one the company was using at the time.
Most of the details about the outage are hidden in the members’ area of the WestHost website. However, the announcements are mirrored on GetSatisfaction.
It’s also covered in detail on the Wikipedia website, and the article includes references to the original posts.
WestHost Control Panel
WestHost’s Linux hosting customers receive access to cPanel, and WestHost have their own hosted demo which appears to be up-to-date with the latest version 11.
Customers on the Preferred and Business plans receive a free domain name for life. All customers also receive Google/ Yahoo! ad credits with a total value of $100, and there’s a referral programme that pays $25 per new customer referred. WestHost also has its own affiliate scheme which pays out $100 per new sign-up.
Softaculous is included on shared hosting plans, as is an online website building tool, giving clients several routes to creating a website quickly. A second website builder, DropClick, is available for an additional monthly fee.
WestHost Money Back Guarantee / Cancellation Policy
WestHost provide users with a 60-day money-back guarantee, which is more than host hosts offer, although more expensive plans are excluded: cloud, reseller and dedicated hosting customers can’t use it. Domain registration and transfer fees are not included in the money-back guarantee. There’s no clause in the Terms of Service that states how accounts have to be cancelled.
WestHost has the backing of a massive hosting company, and its focus on business means there’s plenty of technical information to help you make the right hosting choice. While the knowledge base is a little underwhelming (887 cPanel articles vs 9 FAQs, for example), the company clearly has a commitment to providing great support via other means. It’s just a shame the documentation isn’t as good as it could be.
The huge outage in 2010 may have put some customers off WestHost, but the company has relocated since, so there’s no reason to be worried by its patchy uptime history.
As it stands, WestHost has most small business needs covered. Even though shared hosting is a little pricier than elsewhere, the 60-day money-back guarantee gives customers plenty of time to give it a try and see if it’s worth the extra cash.
WestHost specializes in Linux-based hosting. Basic hosting plans use the CentOS Linux distribution while dedicated hosting plans are available with CentOS, openSUSE, Ubuntu, and Debian.
The company offers significant discounts when paying in advance. Discounts begin when paying three months in advance and increase on up to three years’ advance payment.
WestHost offers fully managed hosting plans. The company’s dedicated server plans come with both managed and unmanaged options.
Depending on the plan selected, WestHost does offer free domain registration with the purchase of a new hosting plan.
The company offers full domain registration services.
All hosting plans come with a 30-day money-back guarantee.
WestHost offers several VPS hosting plans.
WestHost offers US-based support 24 hours a day. Support is provided via phone, live chat and email.
Technical support is only advertised in English.
WestHost's corporate offices are located in Providence, UT.
The company's data center is located in Utah, approximately 30 minutes south of Salt Lake City. It is a Tier 3 data center with redundant power sources, 24/7 security, onsite monitoring and multiple network carriers. The data center is located in a qualified disaster safe zone.
Hosting plans support the standard development languages you would expect on Linux-based hosting, including PHP5, Python, Perl, SSI and MySQL databases.
WestHost offers a number of reseller packages, each level offering improved CPUs, more RAM and hard disk space, increased bandwidth allotment and additional included SSL certificates.
Yes, WestHost offers an affiliate program through their parent company, UK2 Group. Affiliates earn cash commissions per sale.
WestHost does provide free migration services. In addition, they also offer instructive information to help customers with their migration efforts.
WestHost provides full WordPress support on all their hosting packages.
WestHost's basic hosting plan allows a single website and 10 subdomains. Higher tier plans allow unlimited domains and websites to be hosted on a single plan.
The company offers their own Website Builder tool, complete with over 200 professional templates.
WestHost offers the standard security features one would expect, designed to protect basic hosting, resellers and dedicated servers.
All hosting plans come with the Softaculous Application Installer, which includes PrestaShop support.
Yes, WestHost is an excellent choice for e-commerce hosting. Some of their basic hosting plans offer free SSL certificates while all plans come with Softaculous which includes a number of e-commerce applications and shopping carts.
There are a number of different image gallery applications available through Softaculous, including Gallery, Gallery2, Coppermine, Zenphoto, phpAlbum, iGalerie and more. Shared plans come with generous disk space and bandwidth limits, with some plans providing unlimited space and bandwidth.
All hosting plans come with the Softaculous Application Installer, which includes Magento support.
All hosting plans come with the cPanel control panel.
In addition to major credit cards, customers can also pay via PayPal and electronic check.
WestHost advertises a 99.9% uptime guarantee.
SiteLock is offered for a small yearly fee. SiteLock helps protect your website from hackers and malware.
The company does not advertise CDN services.
The minimum term is three months. Customers who pay for a longer term, up to three years, receive significant discounts.
Yes, WHOIS protection is available for a small fee.
WestHost provides free nightly backups
Yes. Some of WestHost’s basic hosting plans offer unlimited subdomains and websites per plan. Reseller, VPS and dedicated plans are also excellent options.
The number of email accounts and space vary from plan to plan, however all options are generous enough to meet the needs of all but the most demanding customers.
Hosting plans include high bandwidth limits, with some plans offering unlimited bandwidth
WestHost does not advertise free hosting for non-profits.
WestHost does not advertise any kind of ad credits.
The VPS or dedicated plans should provide the resources necessary to host audio/video streaming services.
A2 Hosting Reviews
Have been on Westhost for 5-6 years now and at first loved their service and support.
Recently it seems that there is nothing but downtime, with DOS attacks, a down server (for 12 HOURS), a board that required changing and so on. The latest has been three weeks in a row we lost our bulletin board and email at at some time every weekend. Every weekend for three weeks in a row the system has been down, and not one apology or support comment from Westhost.
They are very close to losing us as a customer. We cannot afford the continued loss of service with email and our bulletin board is the largest of its type on the internet, so when both of them go down for hours if not days at a time its not good.
Their phone support is usually top notch but the last two weekends when the system was down their phones were so overloaded that you could not get through so we all just waited. Two weekends ago when we called it rang twice then went dead. Last weekend it would not even ring, so there was NO support what so ever.
Lastly they really need to upgrade the programs/support that they provide with the hosting service. Was looking there last week and noticed that several of their "bundled" programs were YEARS out of date and had never been upgraded.
I used to recommend Westhost to anyone who asked but truthfully I cannot do this anymore. What they do in the next few days will tell if we remain with them or move everything to another hosting company.
I've used this company for many years...overall, I believe they are satisfactory, but i have not had the opportunity to use other providers. My issues are with the catastrophic failures that they seem to have on an annual basis. Last year it was water damage that took their facility down, along with all of our websites and emails. Today it was something else...I tried to call and their phone was down, their chat was down, there was no way to find out what was going on. After a few hours I got through on the phone as was assured they were working on the problem. Its now been about 7 hours and they are not making any promises. I'm just trying to keep my customers from running away... so I feel as though I have to investigate a more reliable host...
I am a longtime WestHost client, 10+ years. Over the last couple of years, support and uptime has greatly deteriorated. Level 1 support is almost useless and level 2 support is struggling with severe under-staffing. The billing department and support departments absolutely do not communicate with each other.
My latest (by no means the first) fiasco has left my website down for over 24 hours with customers defecting by the scores. Hours on the phone and countless chats and emails plus my own efforts have left me with this. I figured out the root problem after 18 hours of dealing with WestHost. I am a 62 year old with limited computer knowledge. WestHost couldn't determine the problem. What was it? I upgraded my dedicated server. I was informed that all my files had been migrated and I should change my nameservers. Fine. I changed my nameservers and my site went down. Why? The (ignorant or arrogant) tech migrated only a portion of my files and changed not only my root directory but also rearranged my long-standing overall directory structure. Not a word to me. Astounding. The Level 2 WestHost tech didn't seem to understand when I explained the error. No apology and no action for 10 hours. I called back and the new tech had no idea what I was talking about but said he'd get it fixed. 3 hours later, nothing. I called again. Yet another level 2 tech who said, "We're short-staffed" and no one could get to the problem until Monday, 2 days later. WHAT???????????? I can't fix this myself. I can't transfer my files between 2 servers but they won't do it and my site remains down. Monday I am switching companies. WestHost cannot adequately manage a dedicated server. You'll be sorry if you employ them.
I've been with WestHost for about 2 years. I've never encounter any major issues. My only real complaint is their e-mail support can be slow to reply. Other than that WestHost is a good choice. My last web host GoDaddy was a huge nightmare. I intended to stay with WebHost if they continue being reliable.
I'm just a small reseller with a couple "larger" accounts to maintain.
My previous host suddenly sold out after being there for years. They tried to make the transition "seamless," but the service went downhill quickly under the new owners - I had to switch, or start losing my own customers.
I liked WH's presentation, and they had competitive rates, so I made the switch.
That was over 10 years ago - which should say something.
I'm not a super-sophisticated user, but I have needed support over the years, and I've always been impressed with WH's customer service: relatively short waiting times, and always polite, willing attitudes. People who enjoy what they're doing.
Currently hosting maxvideogaming.com with WestHost, they are absolutely brilliant.
The tech support is the best I've ever seen (I've been with dozens of hosts in the past, this is THE best).
The shared hosting plan is so fast, not over-sold like some other hosting companies, I'm looking at you FatCow.
GO WITH THESE GUYS.
Just do it.
I've been with WestHost for years, but in the last two years from 2010-2012 their entire system has been unreliable and unstable. Along with this is poor customer service, obviously something has changed in the company.
I have two domains hosted with them and made the move to their "new and more reliable servers" in 2010. Since then my domains (everything from the web to email) is down at least 3 times a week and sometimes (at least twice a month) the downtime can last for several days. A typical downtime period can last a full day which means no emails, web, or the ability to send mail if you use that feature.
It has become such an issue that I cannot conduct business as my business email is always down or just plain unreliable. They will not admit they have problems even when you show them multiple documents and screenshots that outlined the downtime, which is 30%-40% of the time! When you confront them about the issues they will copy and paste you typical responses and talk down to you. I'm amazed at how this company, once fabulous with support and service, has declined.
I've been with westhost for years (a couple of decades, actually). I have one of their old promotional business packages (called the "Big 10 Special") that I've been using as the host of my personal website. It's shared hosting but it seems like I have my own server, 'cuz there's never a glitch (that I know of). BUT, it wasn't until I recommended WestHost as the host for a business website, that I did for a friend, that my enthusiasm for westhost dimmed. A few months before that, I also bought another hosting package from WestHost for my own business (one of there cheaper ones called "Personal cPanel Hosting - 0"--which, actually has more feathers than my old business package). Then I had my friend purchase hosting at WestHost.
Soon after that, I experienced my first downtime on a Westhost server. The support people got right on it and were fairly responsive, but they really didn't have much in the way of answers (you know, like 'why did it happen?' and 'have you done anything to prevent future occurrences?').
About a year later, both my friends site and my newer business site went down for several hours (apparently they're on the same server). Again, the support people got on the problem right away, but, like I said, down for several hours!
Since then, we have had sporadic outages on both sites (always at the same time). The only response from tech support is "there must have been too many processes running at the same time".
So, I recommended that my friend buy hosting on HostGator, which he did, and I moved the whole shebang there.
We have been with westhost for over 10 years and we "survived" their last outage, and stayed with them, this time we have been down (up and down - more down than up) for 5 days. The little information we get is that they are "working" on it. We are a reseller, and have a quite a few clients that depend on us, and Westhost for reliability, and they have failed me. Lost revenue from my e-commerce site, and clients losing confidence in my decision to use westhost.
Support was good for my problems in the past (ssl, new sites) but they are really bad in supplying information when sites are down. (although I have been getting more and mroe that what I am asking is outside the scope of support - even though in the past they have helped me with similar problems).
I am sorry to say that I have lost confidence in them to supply us with service and relabllity.
Over the past month, I have submitted a lot of tickets and they answered all of them, without a fuss. I'm sure they didn't want to be bugged as much as they were, but never complained. They are right there when you need support. I think website owners are not as knowledged in what or who to contact in the event of a website crash, or hacking attack, I say a programmer first, then see if it is truly a hosting issue. And, I also think getting protected by a dedicated server is a valuable investment. Great job West Host. I'll be promoting your services wherever I blog for years to come. The support has been unbelievable over the past few months. I learned a lot. Thank you Again, -- KW
Although, the technical support team: PROMISE effective and reliable support -- what they offer is not as valuable as many website hosting providers.
Time is Money as it has been said for centuries. This is true. What is more important:
The Credibility of a website can make or break a business.
Think about it.
Read this review carefully and check other website hosting providers to see how effective their support system truly is.
What is written on the webpage of a website owners page, is there to lead you to BUY the service,
what you may buy however,
You do get what you pay for.
Spend the extra time doing the research.
Spend the extra $20-40 a month to pay for hosting that is not jam packed with a hundred other websites (this is merely rhetorical) we don't know how many websites were hosted with ours. However, from the research and past experience with our own websites,
when paying less than $14.00 a month for hosting, what we found was that the savings was not equally compared to what it cost us, in
I have been with Westhost for over one year now. Compared to the other hosts I am using, they offer more features, better uptime and MUCH better support.
I am most pleased that any queries I've had, no matter how trivial, have been addressed and solved quickly (usually within minutes). I even got live support at 4am on Xmas day (from someone speaking American English)!
I have independent uptime monitors that report excellent uptime (>99.9%).
The hosting plan I am using is so generous with storage, unlimited databases and huge bandwidth allocation, that I have yet to use even 5% of this allocation. Server response times are quick too. I find myself installing cms and other software just to play around with because of the space I have available.
I have put several domains on this one hosting account and I am allowed to add domains and subdomains without restriction.
I highly recommend Westhost.
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