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Is Wix.com the host for you?
Last reviewed Aug 7, 2016
$ 4.08 / Month
Wix advertises itself as a free website creator and hoster, but in reality, many of the more desirable and advanced functions require purchasing their premium plan. In that case, especially when you compare functionality and costs, you are much better off using a self-hosted website with full Wordpress support, like SiteGround or bluehost. Additionally, the saying, you get what you pay for, really comes into play. Not only does Wix advertise itself through your free site with its own domain, it provides unbearably slow speeds. At a time where it is already difficult to maintain a web surfer's attention for more than a few seconds, having a website that takes several seconds to load, again and again and again, simply can't do. That said, I do appreciate Wix's simple-to-use drag-and-drop system, which requires a minimal learning curve, but at the same time, can pose a lot of frustration with formatting. For example, different size monitors may stretch your page out of proportion, and it may sometimes be challenging to hit that "sweet" spot. If creating a website is new to you, feel free to use Wix as a test drive... but once you're an advanced user, you are much better off using another paid alternative.
Wix.com is okay for starting a website if, like me, you're a small business owner who isn't very tech-savvy. It took several days for me to get my site and store set up. I had difficulty uploading photos. Despite the fact that I was using the 800x800 they recommended, many of the photos were being cropped off and it took tech support some time to get it straightened out. Still, over all, it was okay UNTIL my account was up for renewal. I started with a yearly plan, but because of financial constraints, I decided to switch to a monthly plan. I canceled my yearly plan the day before the renewal date and received an email saying my yearly plan had been canceled. Three days later, I checked my bank accounts and discovered that my business account had a negative balance and an overdraft fee because Wix.com had charged me $194 for a yearly plan, despite the fact that I had canceled it. I contacted them, demanding a refund and I sent a copy of the email showing that my account had been canceled, and they told me that, yes, it had been canceled, but I reactivated it the same day, which I didn't. They told me if I canceled my account in 7 days, I could get a refund. I canceled it AGAIN, and responded by telling them I didn't reactivate my account, and I didn't receive an email telling me it had been reactivated, and they responded by telling me that they were sorry that I missed the email that notified me that my renewal was due in two weeks, which 1.) I had NOT missed and proceeded to send them a copy of it, and 2.) had nothing to do with my situation. Then they told me if I canceled my account in 7 days (which I had already done) I would receive my refund within 20 days, which is ridiculous. I told them that I still did not understand why my account was reactivated the same day I canceled it, and that if they had sent me an email notifying me that it had been reactivated, I could have canceled it again and avoided this whole unpleasant situation. They responded by telling me again that they were sorry I missed the email telling me that my renewal was due in two weeks. It's fairly obvious that their support team is following a script and have no clue what's going on, and unfortunately, I can't prove that I didn't reactivate me account because they conveniently didn't notify me that it had been. I am searching for another host, preferably one who won't try to rip me off, and I would warn everyone away from using Wix.
We just found out that Wix has been auto billing us for their premium service for more than 3 years past when we stopped using the site. The billing went to another person who was not aware of what the charge was for. When we stopped using this website, we checked it and the functionality was virtually gone (listings on eCommerce reduced to only a handful of images, email forwarding wasn't working, etc.). We assumed that since we thought we had not renewed payments they reduced the site down to their free functions. We had no need for using the URL hosted by another company, but keep it for future use. I called Wix today and spoke to their billing department...they "graciously" refunded the current charge as if they were doing us a favor, even though the annual use for the current charge wouldn't begin for another week. They refused to consider refunding any additional charges. We do not use automatic billing for any other account based on our policies, and dispute that we agreed to that with Wix. Naturally, they say everything we are stating is untrue. Buyer beware...clearly they are not interested in us ever being a customer again, nor us recommending Wix.
Wix. Well I like the designs and the features. The editor is quite organic and you can figure most of it out just by experimenting, for that it is good. There are many templates for you too choose from and most are functional. Most of the time the mobile version of your site might work. It might even look sort of similar to your intended design but you have to edit the mobile version. Be careful, it does not automatically work. You still have to move elements (titles, text boxes, images) around. The customer support is absolutely terrible (google it, you'll see). Dont expect to get a reply quickly so best to understand as much as you can before publishing your site. Be very careful before giving them money, if something goes wrong or you get billed incorrectly you have a problem. Why? because they dont have customer support. Simple. If things like uptime, payments and support are crucial to your business then take a step back and litterally take a moment.
So I just launched my startup...and thanks to WIx my website has been down for over 12 hours...call, no answer. I am being asked to make an appointment to be called.....guess when? 2/16....9 days away! This company is rubbish...you can't operate in a space where things break from time to time and your customer service has this nonchalant approach to issues that could cripple company! Big mistake transferring my domain from GoDaddy....BIG BIG MISTAKE!!!
Support is non-existent. You can only set appointments even if your site or eCommerce is down! They put you off and ask for screen shots and then tell you they aren't seeing anything wrong. The site is very basic and easy enough to build but don't plan on doing too much with it and definitely don't plan on eCommerce as that portion of the site is not customizable or user-friendly.
Asked for a domain transfer about 1 year and a half ago. Thought that was an automatic cancellation of my "premium plan" but apparently no.
Wix kept charging me automatically 149 USD per year without any confirmation from my side - I haven't had the single piece of activity during all that time.
Asked for refund, and no answer at this date. I'll update the review if any change.
I have been using WIX since 2011. Everything I've wish for new feature lo and behold WIX adds it. Their development teams is obviously listening to the customers. My site has grown from a few pages to ninety-two pages, as far as I know we have never had down time.
Over the years we have had an issue with saving my site after modifications. But not so much as to call it a serious issue.
As for support, while phone support is too far out, I open a ticket and get replies in 24 hours or less.
I value WIX because I am able to keep my site updated daily. The many aps available also add to WIX flexiblity.
One area wherein I had issues was the old SEO features. The newest version of the editor allows much better SEO features. Now a person who is not SEO savvy is able to set up a sit the Google gobbles up. My site consistently gets great page locations on both Google and BING.
Also the Mobile site is great. With little effort one as a Google mobile-friendly site which is must.
I recently started another company doing mail order only and bit on GoDaddys eCommerce. BIG MISTAKE. Should have gone WIX.
If you need a basic website, then Wix is probably fine. But's that all it is - basic... super basic. There's only one option for shipping rates whether you're shipping a pencil or a refrigerator. The blogging options are super limited with very few options. And don't try to do too much without saving your work every 10 minutes or you'll lose everything you've spent so much time on. And I'm not the only one... just google "Wix can't save error" and you'll see what I'm talking about. And when you contact customer support (if that's what you want to call it), they direct you to FAQ pages that are completely unhelpful. I put up with Wix for about 8 months. While the price is great, you get what you definitely get what you pay for - a cheap website. I realized it's really not worth trying to go super cheap on something as important as my business's website - cheap paper towels for the office? Sure. Cheap website service - bad idea... hence, Wix. I recently switch to SetMySite, and while more expensive then Wix, they do everything from the design and updates for me; my site is always up; and when troubleshooting needs to happen, they do that for me as well. Wix advertises this whole "Do It Yourself" thing but completely lacks any real support - I hope you really are prepared to do EVERYTHING yourself.
I have created free website at Wix but It was not possible for me to rank on search engine and When I decided to upgrade my plan to get the premium features then their premium plan doesn't offered what I had paid for. So I decided to move on other website builder after a lot of research I finally found Web Start Today and they are also offering many features for free what other website builders offers in premium. After the free plan ends at web start today the cost of premium plan is very low. have recently created my on-line store using their eCommerce website builder.
With more than 88 million customers and counting, it’s no surprise that Wix provides people with excellent tools for site building and hosting. Completely free hosting service is included with your stunning HTML5 website. Founded in 2006, Wix targets users who want a modern, professional web presence without coding or complicated design barriers.
You can access support in one of three ways: email, phone, or a support library. The customer support 800 number is only available Monday through Friday, 6AM to 5PM PST. You gain unlimited access to Wix Answers, an extensive support library, which is available any time. If an answer doesn’t yet exist on the site, ask a question and get answers from the Wix team in Wix Answers.
Four available packages include an assortment of features geared toward certain types of users. All accounts, including the free “Connect Domain” type, include free hosting on Wix servers, 24-hour access to support, Google Analytics, and the ability to use your own domain name. The three paid packages—Combo, Unlimited, and e-Commerce—are all ad-free, include a favicon, mobile ads free, and $125 in advertising vouchers.
*When shared hosting is described as “unlimited,” it is typically boundless except in cases of abuse. A user may be charged a penalty or be required to subscribe to a more robust package if they are overburdening the servers.
Wix is primarily focused on delivering attractive, customizable, easy-to-configure site designs.
Free hosting means you will give up some features you may be used to having.
Wix offers an enticing free package, including free hosting, with limited features and the option to upgrade. However, the site is targeted toward those who want a beautiful site design or e-commerce site without dealing with complex coding. It may be perfect for people who want a sleek site, fast and easy. If you want to control every detail of your site or have the ability to export your site design for use on another host, you’ll have to look elsewhere.
Their servers are Linux-based. However Wix.com is not a traditional web host, and customers have no control or insight to the hosting environment.
Their plans are built around variable, promotional pricing. This means that your introductory price will likely go up when it comes time to renew.
The company only offers hosted pages as a service, not traditional shared, VPS or dedicated options.
For the period of one year, you will get a domain for free with a new account. After that year is up you can choose to pay for the domain on a yearly basis.
Domain registration services are available on their site for a nominal fee.
The company offers customers a 14 day money back guarantee on their services.
The company only provides services for web pages and no such services are provided in their plan offerings.
The company is available for phone support from 6 am to 5 pm Pacific Coast Time.
Officially, support from the company can only be found in English.
Despite their heavy United States presence, the company is based out of Tel Aviv, Israel.
The company has built their infrastructure in Google’s Cloud service, and with it's vast amount of presence throughout the globe, the company has a geographically dispersed footprint.
The company's service does not make programming languages available. Pages are set up and configured through friendly web interfaces.
The company offers what they call premium site building, which means you could be reselling their platform in a formal program.
The company has what they call a Premium affiliate program, which pays out regularly for new customers that are referred to them.
Because of the nature of their service, you cannot migrate sites at all. Migrating domain names is rather simple however if you do choose to use their services.
No. The company's services will not host WordPress, but you can integrate with the blogging platform through shortcuts in your WordPress installation.
You can run up to three sites on one account under their standard plans.
That is actually their basic business model as the company's product is totally based around easy to build sites, plus hosting all in one package.
For the sake of security, their security features and procedures are held internally. That being said, many customers have come to trust the service and there are few reports if any to be found of any security incidents. Since they offer a number of e-commerce options, it suggests that the security standard in place is worthy enough of taking on such sensitive transactions.
They cannot support PrestaShop and do not allow access to install it at all.
No. Joomla is not supported.
You cannot migrate WordPress content, data, or sites on any of the company's plans, although you might be able to post content from your existing WordPress site to your hosted page through some plugins.
Wix offers an e-commerce package that allows purchasing with security features like SSL, shopping carts and promotions.
Each service tier has a number of package limits that you can build your site under. Given that their infrastructure and relatable performance are probably constant, the feasability of an image-heavy site is really down to the limits of the service tier that a client has selected for their site.
No. You cannot install or migrate Magento stores onto their services as they only support their provided but configurable pages.
The control panel the company provides is strictly designed for their web services which means very limited control of anything pertaining to sites is available. Customers can only input content and manipulate how pages look through their web interfaces.
Customers have a choice when it comes to payment options which includes all major credit cards like Visa, MasterCard and Discover.
The company has has an uptime guarantee such that service costs can be refunded based on the duration of the outage.
There are no Content Delivery Network (CDN) services available on their plans, but they do run on the Google Cloud which means their performance can be expected to be consistent.
Monthly terms are the standard, but the company also offers incentives for longer term contracts.
WHOIS privacy is available as an add-on feature to domain registration services for an extra yearly fee.
The company controls all their own data, including backups. Customer do not have access to that data for restoral or archiving purposes.
The standard package that the company offers will host one account and allow for up to three total. For an additional cost, customers can choose to host more as they need it per site.
You can have one email with their standard plan offering, but you can add as many as you need at an additional cost, and that includes space for mail.
Their plans allow for up to 10 GB in disk space, and an unlimited bandwidth option is part of their highest offering.
On occasion promotions can be found that suit students and non-profits with a significant discount.
Google AdWords credits are offered with each new account sign up.
There is no support at all for streaming video or any kind of media on their service.
Wix is horrible for ecommerce. They sell an ecommerce package but if you're like me and you don't check first before doing all that work you find out that you can't import any kind of data feed into your products they have to be done manually one at a time. How can you have an ecommerce site like that? If that is something you want you can VOTE on it and they'll add it to the list of things to come. Seriously VOTE on it? If you're like me and you have thousands of products to load good luck leave now don't get yourself stuck If I would have known this from the start I would've gone elsewhere. Makes no sense.
Just like all the other reviews, support is the WORST... Thinking or hoping that you won't need support services, you will with Wix. The platform in which Wix is based upon is to make things simple and intuitive so that anyone may build their own website. Well this may also be their downfall. Many features are easy to manipulate, however, when it comes to doing more advanced/professional editing, Wix lacks the ability. Case in point, handling shipping rules for an ecommerce site is only limited to flat rates. More specifically, shipping rates are not changed based on destination, size, weight, purchase price, etc. The stuff that the shipping carrier will be looking at when the item is being shipped. So if you sell a small item that can be sent in a standard sized envelope, or a giant piano, you are left with one shipping rate to apply to the order. Not to mention if you sell multiple pianos. This is only one feature that will limit the website designer's ability to make a robust website, among many others. The simple to use idea is great only to a certain extent. For those who want to make a simple, low traffic, website more as a hobby or for fun, then Wix is an excellent option. For those wanting to turn an idea into something more, look elsewhere.
Wix.com is one of the website builders and website hosts that I like to promote to my friends and family to use. Wix.com has extensive features and it is simple and easy to understand and use. There are a few limitations though. Like not all the apps they offer are free and sometimes when you publish the site it doesn't always look like it did when you published it. Wix has support 24hrs and their staff is friendly and helpful, when you finally get hold of them. Wix also has many templates to choose from as well as will host the website you have built for free (but like wordpress or tumblr you dont OWN the site). When you go premium or other wise known as paid the service and hosting starts improving. All in all I will say that I give www.wix.com about a 3 and a half out of 5 overall.
Oh where do I begin?
At first I was excited to transfer my Godaddy domain to Wix, I even purchased an additional year. That was my first mistake. Now, I am stuck with my domain at Wix (they are a Network Solutions domain reseller and that who is listed in the whois data) unti mid-August. The bonus, I cannot set up a site with my own domain name back at Godaddy (or anywhere else for that matter). Why? Because Wix blocks users from altering the name server information. You can change anything else in the DNS settings, but they don't allow that change, "for security". Telephone, and online support reps give the run around, and lie, stating they can't change it on their end either. Funny, Network solutions said they didn't understand why Wix is not allowing a Nameserver change, and that if the domain had been purchased directly through them (Network Solutions) you have full access to control name server records - and they can't help me with a domain that was essentially resold thru Wix.
Why did I want to leave Wix 3 hours after signing up? You can only have 10 variations per item. Stupid and not effective or efficient. I sell custom shoes and need at least 20 variations. Wix has stated to me directly and in their support forums that more variations isn't an option right now, and there is no ETA for improvement of this feature.So, not only are you unusable for my commerce needs, you're holding my domain (and name server info) hostage. I wouldn't be surprised if they blocked me from transferring out in two months. A domain I have owned for 3 year, just went down the toilet.
Thanks Wix, you blow.
At first I really enjoyed using Wix because of the drag and drop interface, clean designs, personalization options, etc. However, my site began giving me an error message saying my work couldn't be saved because I wasn't logged in. I tried everything I could think of to fix it on my own, and eventually decided I needed to contact Wix support. On the Wix "support" page, you will not find a contact email address, phone number, or anything useful. It is essentially a forum where users post their issues and the Wix team offers some generic and ineffective answer that leaves you twice as frustrated as you already were. After about fifteen minutes of scrolling and clicking and more scrolling and clicking, I finally found a contact ticket. This was apparently just another way to post to the forum and all I got back from the Wix team was another generic, ineffective answer. Did they really think I hadn't looked through their forum for a viable answer before seeking further assistance? I would've called, but there is only a "Schedule a Call" option-- as if my life revolves around answering a phone call that could come (if at all) at any time, day or night! Long story short, Wix has the worst support I've ever experienced, if I can even call it "support." We'll see if this issue ever gets resolved, but I can't say I'll be using Wix anymore.
DO NOT USE WIX EVER!!!
First Google Hates WIX they use HTML5 which is flash and flash means you have no content
I have 469 pages on my site www.wildlifeplanet.net and not one page appears on google search, Hell I even searched for www.wildlifeplanet.net and not one of my 469 pages came up on the first 25 pages of search results... LOL some guy who owns wildlife-planet.com has a banner on his page and he came up #3
I applied for adsense and they rejected me because I had no content and 11 words on the site... WTF? I have 469 pages of content and probably 500,000 words... Hell I wrote 5 published novels so writing words is not a problem... Punctuation YES but that's why they invented editors.
I asked wix and they wrote a "cut and past" response... "Your SEO looks good and we guarantee you that google see it. Try adding more content to the site... Google loves more content" OMG WTF IS THAT?
DON'T USE WIX YOU'LL REGRET IT
Wix.com is okay if you are making a website. Its a drag and drop interface but if you are trying to make a super professional business page I would not recommend them at all.
Wix.com has the worst support ever. Yes! The platform is sluggish, and slow, but functional. I'm trying to do a simple transfer domain out of Wix.com and they keep forgetting to respond. I have to reinitiate the process 3 times and still n response. And no live chat! If you're serious about support, you need livechat. Wix.com head support is doing a terrible terrible job. Please fire this guy.
Wix platform is just ok, but the customer service is the WORST. If you have any issue, prepared to hold for at least 45 minutes on the phone just to be told they can't do anything for you. Completely incompetent! I recommend you go with another company.
They have charged me $14 for something I have not used or subscribed or availed. They replied to my complain once but haven't heard from them ever since. I am very disappointed. It is a price I could have used i-page. Never recommend Wix to anyone anymore.
WiX.com is One of the best HTML5 website builder we EVER used.
We always Trusted them because of these reasons:
• Drag and Drop Website Builder. Even though the eCommerce Store maker is not Drag and Drop, its still One of the best ones.
• Fully customizable. Its very good at customizing. Drag Images, and your ready to go!
• App Market. The App Market is One of the Main reasons we used WiX.com. It has One of the best apps for your website and some may always be for free!
• Create many sites. We used this to make sub-Domains for other of our websites.
We always try to make good content. Thats the Main Part What your after. If you don't have much content or your content is Bad, People will not stay there for a while, nor they will Refer it to their friends. Try adding many Text and Images! If your using eCommerce, then add Text or images that describe it.
That Way, you can Start getting Traffic to your website and many People will Refer it to family Members, Friends or Even companys!
Wix is so easy to use, it's great for building a site. However, I have had issues since my site went live with images randomly not loading, same with HTML. I have attempted to contact support, but they're very hard to get ahold of.
I would recommend the host to friends, but not if you want a big online presence. It's really easy to work with, but not for the serious website.
Wix.com is the best hosting company I have dealt with so far, they have hundreds of free templates and they are fully editable which is something that I have struggled to find with other hosting companies. I have never had a problem with up time and their support is fantastic providing you with excellent advise with great response times. I cannot fault Wix at all and their premium plans are great value for money for the service that you get.
great templates, loads of awesome features, cool apps, fast and caring customer support. the lack of XML, PHP, and CSS are dissapointing but Wix certainly makes up for it!
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