Add Your Review for WP Engine

37 WP Engine Reviews:

Is WP Engine the host for you?

Last reviewed Jul 28, 2017

Key features

  • PHP
  • WordPress
  • Uptime Guarantee
  • Linux
  • Firewall Protection
  • Phone Support

User Reviews - Total: 37

4.5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
2 stars

Was this review helpful? Yes | No

WP Engine has been my go to managed WordPress host for a while now. If you are not an expert, or in my case, low in time, they can help you out.

The support there is amazing, at least it has been for me. You can expect the best uptime there is and great hacker protection. Being a managed WordPress host, they update your themes and plugins for you, fixing up all issues that might arise before the hackers even notice them.

Their blog is also a great help by providing you a lot of information and suggestions, it is the best host for beginners which need a professional website without knowing anything about how to build it. As for the professionals, it is great for those that don't have enough time to manually update all plugins/themes and check if everything is working all the time.

BUT, for the price money, they are very, very, very expensive. Without using a coupon you have to pay approximately $30/month for the smallest plan. If you need to host a bigger website, or more than one website, you will probably end up paying hundreds of USD every month. If you know what you are doing, it is better to go for another shared host or for a VPS, unless you feel you have absolutely no time to take care of the website and need it to be 100% hacker proof, 100% online and free of broken scripts.

I recommend WP Engine for all newbies that don't have previous experience and need a professional website, because WP Engine provides the best help; and for professionals that don't have time to manage the website. I manage over 20 websites on a daily basis (including posting and adding content), while I host on a lot of other hosts (shared and VPS), I still use WP Engine for websites I have build for my clients and when they pay for the management.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been with WP Engine for at least two years now and I would not change for the world. If I have a problem or question I simply pick up the phone and call. Someone will pick up the phone in less than two minutes and I am then conversing with someone who is very polite, professional and seriously interested in helping me. If I have a problem with my website, one of their tech support people will help me as if they were my very own IT department people. The amount of help they have given me far exceeds what normal hosting company tech support folks would offer. I have two websites on my Professional plan that has room for 10 websites total. One of my two websites is just a photography website that I virtually never use and the other is my life insurance website. You could basically say I am paying $99.00 per month for one website. Max CDN is included in my plan but their tech support in my opinion is second to none. I am not a very easy person to please either so that is another reason I like the people at WP Engine. The website speed and up-time is awesome and I tried a lot of hosting companies in my day. Those Texans are definitely number one in my book!

 
4 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

Great for wordpress but too expensive for start-up, if you are new or a startup you can't afford WPEngine you can get better hosting in low cost.
3 of my sites are hosted with WPEngine with superb speed and performance, WPEngine offers great customer support with 100% of up-time.
I recommend WPEngine, if you have established WP Site with over 5K monthly visitor coz in that case you need stable hosting.

 
3 stars
Support
4 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

I like WP Engine alot but the cost vs service is just too high. I was always impressed with the support staff and they always worked very hard to help me with any issue. It was just too much if you have more than one website.

The other issue that I saw was that the latency was pretty bad on the server. Not sure why that was but it became a major problem.

 
2 stars
Support
1 stars
Features
3 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

Why does WPEngine suck?

1 - the migration process is designed to be as easy as possible; which it sort of was. The WHOLE process however; that of ensuring DNS info is updated is a night are. No support provided at all by WPEngine yet this is the most important aspect.
2. - Due to DNS errors not found at the time, my site has had more downs than a call girls knickers.
3 - The tech support provided WPEngine is, well crap. Some of the people know their stuff - but can't explain it in easy to understand words / process.
4 - My email has been up and down loads as various different tech support staff ask me to change an A record, despite this not being the issues. It was as if they were 'just change stuff till it works' approach.
5 - The time to resolve issues is the worst. My website was down (403 Forbidden) for 12 hours. As soon as I mentioned taking legal action the tech support person cut the chat off and closed it. Another sent a partial transcript. 'Management' never got back to me. Money back guarantee? Don't think so.
6. Email support has taken over 11 hours to get a resolution - and that was with me sending several reminders.

I have call transcripts as well as screen shots to document this pathetic companies attempt to fix my issues.

All in all I would never recommend WPEngine again to anyone unless they are a competitor of mine ;-)

 
2 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

Good things: quick backup and restore, easy staging-production deployment, user-friendly interface on admin side. I will miss it.
Bad things: terrible caching engine, that takes up to 10 seconds of loading delay on the user side. Very slow load even comparing to the cheap shared servers. Poor support -- up to 1 hour waiting for a chat to start, and most of the issues were not resolved. Bad migrator plugin -- some templates that I've moved were broken and required to recreate from the scratch (I also spent a lot of time discussing this issues with template developers).

There's a high possibility that long response time will have a bad impact on search engine performance.

So I move to good shared hosting that 5 times cheaper and 3 times faster.

Don't waste your time there.

 
4 stars
Support
5 stars
Features
2 stars
Uptime
5 stars
Value
3 stars

Was this review helpful? Yes | No

After viewing a lot of good reviews about WPengine I decided to try it our for myself since most of my websites are built using wordpress. Unfortunately, just after visiting their page I noticed something, their prices. Anyway, I decided to test them out and maybe continue to host with them if I were impressed. Truthfully, I was impressed. Their uptime is great and support is out of this world. Everything was a breeze, fast and easy. Even my 10 year old brother had no problem with it when he tried to build his first website.

But the surprises were not only on the good side. I had overlooked something when singing up for their service and only understood later what it meant. Their prices would suggest the service would have all the features needed and maybe more, but I had to deal with a very limited number of installs for their prices ($29/mo for 1 install, $99/mo for 10 installs and even more expensive for more installs) and an even more limited number of monthly visitors. They claim they offer unlimited bandwidth but they still put a heavy limit on your monthly visitors. I had to immediately move some of my websites because they were reaching the maximum number of monthly visitors and I had to keep them online by all means.

I don't recommend WP Engine to anyone who wants to get what they pay for, want to host multiple websites and get a lot of monthly visitors.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

WP Engine sucks. We migrated my ecommerce website to them about 2 months ago.

Migration assitance was non-existant. I guess that's why they tell you it's free. You better be a developer with back end experience if you want to have any hope for migration in less than 48 hours.

After removing some non-accepted plugins and passing the scans/tests they did on my website, everything seemed to be working normally. 2 months later, my whole website was hacked with sex and casino ads. When I contacted support to help me, after waiting 15 minutes to speak to anyone, they couldn't help me. So, the person walked me through opening a "support ticket" on their website.

Customer support - TERRIBLE
Security - THE WORST

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

WP Engine is one of the best managed hosting providers for WordPress. While it is not a perfect solution, I think the pros outweigh the cons.

http://rijalda.com/wp-engine-review/

 
3 stars
Support
3 stars
Features
2 stars
Uptime
4 stars
Value
2 stars

Was this review helpful? Yes | No

I was initially very impressed with the ease, speed, and professionalism of wpengine, until the first hosting "hiccup"..

In a nutshell, here is what happened:

- My woocommerce store goes down for about 3 minutes

- Site gets restored, only to find all the widget data is missing

- contacted WPengine support... they say the server was unreachable but they don't know about the widgets

- Wpengine then says "it probably wasn't a server issue.. just a monitoring issue"

- After I suggest reimbursing their customer for added development costs, they say "it definitely was not a sever issue"

Regardless of the significance of the issue, these guys definitely don't know how to handle customer service. They assume their customers are clueless, which doesn't work very well when they tout themselves as the industry experts.

4/10 so far.. perhaps it will improve with time.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

This is the perfect host if you want to host a wordpress site. This site makes it easy for you to install wordpress, It's just a simple 1 click install. It may be a bit expensive but it's worth it. It has good uptime & reliable tech support that are available 24/7 so you don't have to wait more than a day to get things sorted. Overall I think you should try this host if you want to host a wordpress blog.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

If you are looking for good hosting, then WPEngine is the only way to go. Moving to WPEngine was the best decisions I've ever made. It's an absolutely different level of great.

Yes, it is expensive but if you are serious about getting yourself out there, then you have to put something in first to get something out. WPEngine keeps you away from a lot of trouble that most other hosting providers don't. If you want to avoid constant downtime and want your site to work the way it is supposed to then choose WPEngine.

Investing your money in WPEngine will save you more money in the end. With other cheap and bad hosting providers, your site will get hacked, you will have downtime, a lot of bugs and glitches and you have to do a lot of things manually. WPEngine does everything for you and if ANYTHING goes wrong, which is very rare, then WPEngine also has THE best support team. They have the best online chat team and they have the best support forum with almost instant replies 24/7.

Also, if anything ever goes wrong, WPEngine makes automatic backups every day.

The best thing that I love about WPEngine, is that even if you run out of money, they don't delete your site. They keep it up and running. I went a whole month without being able to pay and the site worked like a charm the whole time. So although hosting with WPEngine is expensive, they will help you the best they can for your comfort and ultimate satisfaction.

To sum it up, WPEngine is:

- Super fast speeds
- 100% uptime
- Great support team
- Automatic backup

Go with WPEngine, trust me, you will not regret it.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I personally feel that WPEnigine is one of the best web hosting providers in the web hosting industry. It is best place to manage your web hosting, as it only provides services for WordPress hosting. It’s a trustworthy platform for secure hosting services. Hence, it provides its services at 29 dollars per month basis, as it is costly.

Something about WPEngine as a Company
WP Engine focused on WordPress hosting. They tried to focus on the requirements of their customers and put serious effort in their work to make their services best for the customers. They support and assist their customers in all capable ways; they tried to solve all problematic issues related to Wordpress. The WPEngine team also proffers protection and maintenance assistance. WPEngine gets its fans from a large number of WordPress customers, as they make use of it and find it reliable and valuable for their purposes. The company has made success in a very less time period that is an indication of its valuable assistance.

The best thing about Hosting Plans and Pricing
All in all, they provide four WordPress hosting plans. The thing which I like most is that company does not focus on the specific identification of premium plan, but they can also make modifications in their plan according to customer’s demand.

 
2.5 stars
Support
2 stars
Features
1 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

I have been a Unix/Linux systems admin for almost 25 years now and I am just baffled by your system. I have installed dozens if not hundreds of WP and Drupal sites successfully, usually completely by hand via SSH. But I have been defeated by your interface and system. I know Linux, MySql and use PHPMyAdmin all the time, so it's not as if I am a tech newbie. Your tech support is sort of like Microsoft's, the answer is technically correct, but completely useless.

I REALLY urge you to re-think your interface and procedures for migration. I can see how WPEngine would work for a new site, but as someone who is looking to migrate 10 or more existing sites, I just don't have the time to untangle your process. I am sure it makes sense to you, but it's a deal-killer for me. I cancelled my account and got a refund.

 
2.5 stars
Support
2 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

I saw so many posite feedback, that I had to try. I was so shocked, that WP engine was not able ro resolve my problems with wild SSL, installation, they just disconnected my website because of DDOS. And every ticked I placed took approx 24 hours to be solved.

For the price I was paying 100 USD is it absolutely horrible service.
Avoid Wpengige, there are good host providers that offer the same for 10x better price with instant chat, where you can escalate problems when you need..

 
3 stars
Support
1 stars
Features
4 stars
Uptime
5 stars
Value
2 stars

Was this review helpful? Yes | No

I read so many articles and reviews like this and was convinced to try WP Engine mainly for speed, but also quality customer service. Since signing up for a personal account on WPEngine 6 months ago, I have been somewhat happy with features of WPEngine's hosting, but would expect no less given the price. The staging area is very helpful and the backend of WP definitely runs faster now.

However, the front end speed isn't what I had hoped for as far as load times and I have not experienced this great customer service everyone speaks of. Perhaps you need to have a professional account for the great customer support/ service. My responses from technical support have been annoyed, condescending and "not my job", except when I complained and they called me to work out my complaint (not my technical issues) in an aggressive, confrontational manner.

I've been a web programmer for several years and have a few years experience working with customizing WP sites, but WPEngine customer support always manages to make me feel like I'm a burdensome dilettante.

 
4 stars
Support
5 stars
Features
3 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

WPEngine overall is a good host. They do their best to keep Wordpress sites fast with their agressive caching and by limiting plugins that'll suck site performance. Their support is also pretty knowledgeable, which can help. My biggest complaints with the whole setup is that they don't support htaccess files and their CACHING is way too agressive and only need for the most basic of sites. If you have any dynamic pieces of content in your site I would stay far away from WPEngine.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

My experience with WP Engine has been very positive. Now that my site is hosted with WP Engine, I have a higher level of confidence and pride when sharing links to my site. I value peoples' time, therefore I only want to present important content. Likewise, I don't want to waste anyone's time waiting for a page to load. WP Engine hosting is fast and dependable. In addition to performance, WP Engine excels with their topnotch admin interface, documentation, and support, as well as a stream of vetted WordPress news and information in their blog and social media.
I definitely recommend WP Engine for professionals who want to start a site on a reliable foundation, and for people ready to improve their small, but established project.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

It's really pretty simple: you know someone has got your back.

I'm used to shared hosting (because I don't want to be my own sysadmin). Shared hosting is great because it's cheap and if there's a problem, there's a hosting company there you can call or chat with. Great.

But they're not actively watching your back. With WP Engine, they're constantly scouring your files for nastiness: incompatible plugins, core files that need updating, etc. I like that they have a blacklist of bad plugins. They're watching out for your site (well, also so it doesn't break other sites, of course). Just this is reason enough. But then there's more.

They do automatic backups. I had a client who lost three sites and the host said, "Oh, sorry." Oh, sorry? Yeah, that's not going to work.

Finally, speed. My site on WP Engine load much more quickly than my other sites. Hands down.

Reason enough? Yep.

 
4 stars
Support
3 stars
Features
3 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I switched both of our corporate sites away from Bluehost. I've been with WP Engine now for 3 months.

The Bad:
Initially they told me I would be paying just $49 per month for both sites. But this was a lie by the sales team. They neglected to tell me that to get SSL you have to have a Professional Plan which is $99 per month. They also neglected to tell me that I needed a dedicated IP (necessary for Symantec certificates) which costs an additional $5 per month per certificate. Implementation of the dedicated IP took days on their end. Service via their messaging system is easy enough, but sometimes takes a long time to respond, especially since I am on the east coast and their support staff is in Texas. This problem is heightened by the fact that they give very little backend control (no Cpanel). Not that I use this every day, but it is an inconvenience when I do. Their claim that they automatically update your plugins and tell you about new versions is also not true. You have to do this manually.

The Good:
Despite being somewhat slow, the support staff does give thorough intelligent answers on any question you throw at them, even if it is with a service that they have no control over (like implementation of Google apps). This is something most hosts would never do. Malware attacks on my site have become non existant which was a huge problem on Bluehost. Malware removal is included with any plan which is a big cost savings if it ever comes up. Our company was shelling out $2000+ per year to get malware removed before. Both of our sites are now blazing fast compared with Bluehost. This has increased conversion and page views significantly. This by its self justifies the cost. The site is so fast that I can edit the site online instead of having to re-upload edits. They also do regular backups of the entire site automatically in case there is a server crash and remind you to backup when you make major changes on the site or install new plugins.

Conclusion:
WP Engine has taken a huge amount of hassle out of my work and maintenance schedule and vastly improved sales and performance. If you run a business website based on Wordpress and are not using WP Engine you are really missing out. Just be aware of the extra costs before you start and make sure that you set an extra day aside to wait for support responses.

 
2.5 stars
Support
1 stars
Features
4 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

OK, I really wanted WP Engine to work for me. I met them at WordCamp in SF and was impressed. The trouble began when I first installed the site (and I know what I am doing with WordPress installs). WP Engine locked me out, and then the trouble began... they were unreachable, it took 72 hours to get a response from support - and they were unable to fix the problem.

I closed that account and tried again, had another issue and never got support to address the issue. This might be acceptable for a real cheap hosting service... but this is a PREMIUM hosting package that boasts about great support.

This wasted a bunch of our time, they did not respond to support requests, and when I finally got ahold of someone on the phone, they berated me for calling.

Not recommended.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

So far, I am very pleased with everything. Even though it is a comped site, it's as if I have the deluxe package. Support has been responsive and on point. WP would be good for any level of customer, and yes I would recommend it to anyone.

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

WP Engine's speed, security, and backup are great. The ability to create a staging site and painlessly create and restore backups has saved us a ton of work and, to be honest, made what could have been really big mistakes on our part simply minor inconveniences. They have handled several support requests quickly and without 'talking down' - and their proactive updates greatly reduce the time spent trimming the WordPress hedges and mowing the lawn.

WP Engine is best if you are using WordPress in an orthodox implementation. Non-WP applications and custom server configurations probably need to look elsewhere. You also should use their admin tools for mod_rewrites and redirects ~ if you are used to doing everything via htaccess you may need to go over any complex requirements with their support first. Note that WP Engine is web hosting only - you need to use a third-party solution for your domain email. Rather than psuedo-unlimited storage, they have an excellent integration with Amazon S3 for media storage if you need a lot of space.

If you want speed, security, git, great backups and staging, expansion, multisite simplification, curated plugins, and frankly a bit more sleep at night - WP Engine makes great solution for both small and enterprise WordPress solutions.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

WPEngine is great, because they have like minded folks running the show that understand the WordPress Ecosystem. That is, they get it.

The staging area they provide is AWESOME. Truly. It's made life so much easier knowing that I have a 1 to 1 copy of my site to test and blow up.

They're responsive and pleasant to work with. I put all of my clients on WPEngine now.

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

WP Engine rocks because of Git push-to-deploy, built in staging and restore points, and speed. I also love how involved they are in the community — the blog is one of the most worthwhile in the WordPress community.

 
5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I love WP Engine. The security, uptime, and performance have been amazing since I moved my website over to their platform.

The support via the help line has been great, although my assigned support rep was hard to contact in a timely fashion. This is why I moved over to the help line to get my migration issues sorted out.

The person who did help me was knowledgeable, courteous, thorough, and very helpful. I am so happy with the service that I am now a member of their affiliate program as well. When I like a product or service, I will tell others and that's what I plan to do.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

WP Engine has some pretty great stuff going on. They are running on great technology that allows them to provide super fast, secure, and inexpensive WordPress hosting. Their hosting is great for the more advanced users that want to deploy with GIT, but they do a great job of allowing GITless users to still have a steadily backed up and updated site. Their documentation could be a bit better especially when it comes to their GIT integration, but their support is so good and responsive that any info that is not in the documentation is easily acquired through support. The support really does a great job. They have even answered templating questions that had nothing to do with hosting. They are dedicated to helping out.

I would recommend WP Engine to anyone that cares about their WordPress site at all.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have never experienced any downtime with WPEngine. They have been rock solid for me! No seriously. I have only had to reach out for assistance 1 time and they were great.

They email me in advance several times to let me know when they are doing updates and are very accommodating.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I was having issues with load time with my last (very large) host. I conducted a lot of research and decided upon WP Engine after reading several reviews. It costs a little more, but my number one concern was reliability and I am happy to pay more for a premium product that provides piece of mind. The automatic backup feature is also very important to me. I don't want to think about it, I just want it to work ... and it does. Also, WP Engine's lightening fast support response is a huge factor ... you don't want to be sitting around waiting for support if you are having issues with your site. In short, I am extremely happy that I migrated to WP Engine and would definitely recommend this hosting service to a friend.

 
4 stars
Support
2 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Franky speaking WP Engine is not for everyone. If you not making any money for your blog go somewhere else. If you earn money and your website been ranking well by Google this the right hosting for your Wordpress.

Let me brief my first experiance with WP Engine. Always remember to all hosting company, not all people out there come from IT back ground, this is including me. We also not come from English speaking language. Even how well your documentation we still need to contact support team to make sure we do a right things. I am a bit lost and confused becuase this is my first time did the hosting migrating.

The most frusting things is they took longer time to reply because different time zone. Why premium hosting charging so much money had a terrible customer support. I am just asking a simple question they took hours to reply.

This a genuine from Kuala Lumpur, Malaysia. My invoice number 28837 with WP Engine

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

WPEngine is an amazing development platform for Wordpress. We host all of our client sites on WPEngine and have complete confidence in their support teams. As web developers we also love git push for Wordpress.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I honestly haven't had a bad experience with WPEngine yet. Their team is responsive, hosting is the fastest I've ever had the pleasure of enjoying, and they're great contributors to the WordPress community through their sponsorships of WordCamps and projects.

I recommend it over running your own server, if you'd like to let the pros do the real magic and you focus on your site itself.

The price is a bit steep if you're used to budget shared hosting, but this isn't your average shared host, it's all about performance here and the price is well worth it!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

They go above the bar for everything. The features are more than others offer... like built in git for staging/production domains. Support is top notch when you have some sort of question. Often getting trivial issues answered quickly after hours when a resolution wasn't expected until the next day.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

WPEngine is absolutely awesome because not only is my website faster, safer, and managed more efficiently - every time I interact with their team the experience is amazing.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

It's refreshing to have a host who understands the code you're working with, and that only happens with application specific hosting. As far as I know, everyone at WPEngine has a background in WordPress, and when shit hits the fan, they are more than willing to roll up the sleeves and get dirty. I sleep better at night.

 
4 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
3 stars

Was this review helpful? Yes | No

really just started using them and so far so good. there support is fast and knowledgable :) only issue i've found is with there caching, its very agressive.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

WP Engine is working very hard to be the go-to WordPress-specific hosting company. They've clearly invested time, resources, and energy to create features that WordPress developers and site owners will want.

They are unique in the space in that they have built in git (version control) handling. They also have a very handing staging and cloning feature to help make changes to your site without doing it on the live site.

WP Engine isn't cheap, but they are worth the money for someone that wants to not worry about their hosting - whether it be in terms of speed, security, or updates. They are very solid, and I'd happily recommend them to WordPress site owners that take their site or blog seriously.

 
WP Engine logo

WP Engine

wpengine.com
Location:Austin, TX USA
Founded:2010
Pros: Premium WordPress hosting , Tech support from WordPress experts , Used by major WordPress sites
Cons: Managed WordPress only , More expensive than regular shared hosting

WP Engine Introduction

WP Engine is a relatively young hosting company, founded in 2010. It's based out of Austin, Texas, and it was started by Jason Cohen. He now serves as the company's CTO.

The company offers managed hosting plans for any number of WordPress installs.

WP Engine Plans

WP Engine's pricing model is slightly different to competing shared hosting providers. It's based on a combination of factors: the number of WordPress instances, the number of visits per month, and the amount of disk space you need. All plans, except the Premium and Dedicated packages, are based on a shared hosting infrastructure in a Xen virtualized environment.

The Personal plan covers one install, the Professional plan lets you create 10, and the Business plan has capacity for 25. If you need more than 26 installs, WP Engine will discuss a custom pricing for its Premium or Enterprise plans. A CDN is included with all plans except the Personal tier.

These plans assume that your usage is average for the size of your site. If you experience a traffic spike, or your site is very popular, you may need to pay more for additional monthly visits. WP Engine says that one IP address in one 24-hour period is a "unique" visit, and that's how your bills are calculated. Bandwidth on all plans is unmetered. You won't get a traditional control panel like cPanel, and there's no root or SSH access. Instead, you get a web dashboard with access to account controls and phpMyAdmin.

WordPress Features

Because WP Engine is a WordPress-only host, it's able to offer specialized hosting features that are not always offered by rival hosts. It provides extra control and a degree of automation, without changing the experience for your visitors.

WP Engine gives you a tool to create snapshot backups, which is handy when trying a new plugin or theme. WP Engine also takes its own daily backups, and adds its own menus to the WordPress admin section. All plans include the ability to spawn a staging site, so you can work on a clone of your live site, and then set the clone live if you're happy with the changes. This avoids messing up your live site if you're testing something out.

The dashboard supports transferable installs, so you can move a finished site to someone else's account. This feature is designed for web developers who need to push completed sites to their clients' WP Engine accounts.

WP Engine does not provide free migrations with new signups, but it does have an automated WordPress importer plugin. This does a good job of transferring content from another server.

Finally, note that WP Engine does prohibit some plugins on its servers. You can ask support if you want to check that all of your plugins are allowed.

Infrastructure and Datacenters

WP Engine's datacenters are located in the USA, the UK, Belgium, Ireland, and Asia. You can choose the datacenter closest to you and your customers for the fastest page load times.

The host also has its own caching plugin, Evercache, which it claims will load WordPress content 4-6 times faster than rival hosts. Its CDN — available on all but the cheapest plan — is provided by NetDNA.

One quirk of WP Engine is that it prefers customers to point CNAME records at its WP Engine domains, rather than changing nameservers. It recommends that you use CloudFlare for your DNS, as it support CNAME flattening.

If you need help, WP Engine offers support by live chat, phone, and ticket, although the ticket system is more difficult to locate. It also has a library of help documentation to cover frequently asked questions.

Uptime and Money-Back Promises

WP Engine provides a 60-day money-back guarantee. This guarantee applies to core services, and not additional services like domain names or paid migration.

It's important to remember that other hosts are unlikely to help you to move away from WP Engine, so you'll need to do this manually if you decide not to continue with its service. You will need to obtain your site backup file, adjust the file structure, and replace some core files. This isn't a tough job, but just something to bear in mind.

The company guarantees 99.95% service availability. It offers a 5% credit for downtime exceeding 0.05%, providing the customer writes in within 30 days.

Summary

WordPress is one of the most powerful CMS applications on the planet, and has earned its place as the web's favorite blogging platform. WP Engine takes some of the headache out of using WordPress in a business or corporate context. Jason Cohen believes that WP Engine has been instrumental in promoting WordPress as an enterprise platform, and that is probably why. It handles updates, caching, security, and backups, so you can get on with important business tasks instead.

Remember that migrating out can be trickier than usual, and make sure your site doesn't rely on any prohibited plugins. For the fully-managed WordPress experience, WP Engine is by far the biggest and best known host out there today.

Last updated: 2017-07-30

WP Engine Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Personal WordPress PHP Firewall Protection Linux Uptime Guarantee Managed WordPress 10GB Unlimited $14.50/month
Usual price:
Professional WordPress PHP Firewall Protection Linux Uptime Guarantee Managed WordPress 20GB Unlimited $49.50/month
Usual price:
Business WordPress PHP Firewall Protection Dedicated IP Linux Uptime Guarantee 30GB Unlimited $124.50/month
Usual price:

WP Engine Frequently Asked Questions

  • How is WP Engine optimized for hosting WordPress sites?

    WP Engine has a proprietary front-end system designed to work with WordPress. This layer has security features to protect your website from hackers. It also reduces server load and handles traffic spikes without downtimes or slow loading times. WP Engine utilizes their own caching software to ensure fast load times for any WordPress website hosted on their servers.

  • What unique features does WP Engine have?

    One of WP Engine's most popular features is its Staging Area, which you can use to create a new development environment to test new themes, plugins, and other changes before incorporating them into your live website. They also have one-click restore points, unlimited data transfer, CDN and proprietary caching technology, firewall and malware scanning, managed WordPress updates and daily backups.

  • Where are WP Engine's datacenters located?

    WP Engine operates datacenters in the United States, United Kingdom, and in Japan.

  • Will WP Engine transfer my WordPress website for me?

    Yes, WP Engine does provide a WordPress website migration service for an additional fee.

  • Can I use WP Engine's services without an existing WordPress website?

    Yes, you can sign up for their hosting plans even without an existing WordPress website and use their platform to build your site.

  • Does WP Engine offer domain registrations?

    They don't offer domain registrations. For new WordPress websites, you will have to purchase your domain from a different provider.

  • Does WP Engine offer email addresses?

    No, they don't offer email as WPEngine focuses solely on WordPress hosting. It is recommended to get your email from your domain provider or from Google Apps.

  • Are there any limitations on plugins and themes?

    There are no limitations on themes, however, WPEngine does have a list of disallowed plugins. These include caching plugins, backup plugins, and several other plugins that would cause conflicts with their server configuration.

  • Can I still use ecommerce or membership plugins?

    Yes, there are no limitations on ecommerce and membership plugins.

  • Does WP Engine allow multisite installs?

    Multisite features are allowed on all plans except the Personal plan. Multisites can easily be enabled from the User Portal.

  • Does WP Engine provide SSL certificates?

    A basic free certificate from Let's Encrypt is available on all their plans. You can also purchase commercial SSL certificates from WP Engine for an additional fee.

  • What kind of support does WP Engine provide?

    WP Engine has a support ticketing system, and live chat support is available from 8AM to 8PM CST. Every plan except for the first tier can also access phone support.

  • Does WP Engine have a money-back guarantee?

    There is a 60 day no-risk money-back guarantee which excludes premium and enterprise plans.

  • What payment methods does WP Engine accept?

    WP Engine accepts all major credit cards. Monthly and yearly plans are available.

  • Do I get a discount if I pay ahead?

    If you select a yearly plan, you'll get two months free on each of their hosting plans.

  • Does WP Engine have an uptime guarantee?

    WP Engine has a 99.95% uptime guarantee and offers to refund 5% of your monthly fee for each hour they fail to meet the guarantee in a month. You must request your refund within 30 days of the downtime. Be sure to check WP Engine's Service Level Agreement for more details and restrictions.

  • Does WP Engine offer unlimited bandwidth?

    WP Engine's plans offer unlimited bandwidth, however they do put a heavy restriction on the number of monthly visits. Each plan allows for a certain amount of visits per month and they charge a set fee of visit overages on the first three plans, while premium and enterprise plans aren't as stringent.

  • Does WP Engine offer unlimited storage?

    Each plan has a set amount of storage allowed, ranging from 10 GB on personal plans to 1TB on enterprise plans.

WP Engine Features

All Features

  • Git
  • Managed
  • Managed WordPress
  • Snapshot Backups

WhoIsHostingThis Recommends

Want a Free Domain Name?

Already a WP Engine customer? Write an honest & helpful review & earn a free domain from Domain.com if we publish it. Learn more...

Take a deep breath and think about exactly what you want to say about WP Engine.
Please be specific: we're only interested in hearing that WP Engine rocks/sucks if you can explain why.

Next step

Claim Your Free Domain

If we publish your review, you will earn a free domain from Domain.com.

(We hate spam - see our privacy policy)