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XLHost's parent company, eNET Inc, has a long history providing internet access and web hosting services in the United States. They were one of the first firms to offer both dedicated server and virtual web hosting services for their clients, and were instrumental in developing one of the first successful ISP remote reset devices. As the global demand grew for faster and more reliable web hosting services, eNET saw the opportunity to expand beyond their regional markets, and in 2000 they launched XLHost to meet the hosting needs of an increasingly global internet community. Since then XLHost has led the way in providing dedicated server, virtual private server, and cloud-based web hosting services for start-ups, small businesses, and enterprise customers from more than 130 countries around the world.
XLHost owns and operates two specially built datacenters located in Columbus, Ohio. The state of the art facilities are climate controlled, and feature the latest in enterprise class hardware from Dell, Intel, Supermicro, and Seagate. Of course hardware, no matter how advanced, requires a support staff to keep it running at peak performance levels, and XLHost's datacenters are manned by an expert team of network engineers, software developers, and system administrators with a combined working experience of more than 100 years. That combination of state of the art hardware and hands-on expertise is one of the reasons XLHost remains so successful, and so highly respected, in the web hosting industry.
In addition to their privately owned facilities, XLHost also operates four additional POPs (points of presence) in Chicago, Cincinnati, New York City, and Washington DC. These additional POPs provide increased access to global networks, while allowing for faster and more accurate disaster recovery in times of emergency. This gives XLHost an edge over many of their competitors, allowing them to deliver fast and reliable service with a guaranteed 99.999% uptime for all of their customers.
Different business models require different web hosting platforms, and XLHost offers a variety of options for their customers. While some service providers are content to specialize in a single platform, XLHost offers a full range of web hosting services that include dedicated, virtual private, and cloud-based servers. By offering this wider array of options, XLHost is better able to meet the needs of a wide spectrum of clients. So, whether your needs are modest or mighty, XLHost has a web hosting plan to match.
All of XLHost's dedicated and virtual servers are self-managed, and an experienced team of IT experts are on-site at all times to monitor and maintain server hardware and network systems. Managed web hosting is available through XLHost, and interested parties should contact a representative for details on sales and service.
XLHost's support infrastructure is top of the line, with an on-site team of experts monitoring and maintaining their datacenters 24/7. Built-in redundancies, both physical and virtual, ensure that all clients enjoy fast load times and a guaranteed 99.999% uptime. In the event of an unscheduled downtime, customers will be compensated according to the company's SLA, receiving a credit of 5% to 100% of their monthly invoice based on the duration of service interruptions. Technical support is available 24 hours a day via online portal, with guaranteed response times of under three hours. All service requests and technical support is provided by in-house XLHost employees located in the United States.
XLHost does not require customers to sign any long term contracts for their web hosting services. Billing is on a month by month basis. XLHost accepts all major credit cards, as well as PayPal, MoneyGram, and Western Union. Customers may cancel their service plans at any time, but cancellations must be made before the first of the month to avoid being billed for that month.
XLHost, and their parent company eNET Inc, has been providing internet access and web hosting services for more than 20 years, and it's that experience that has earned them a spot at the forefront of the industry. While other web hosting services may have fallen by the wayside, succumbing to the internet boom and bust at the turn of the century, XLHost continued to thrive, building a reputation for exceptional service and exceptional reliability. Today, they continue that tradition of excellence by offering the best in virtual, cloud-based, and dedicated server web hosting services at prices to meet every budget.
All XLHost servers, whether dedicated or virtual, come with your choice of operating system installed by experienced IT professionals. Additional software, as ordered by the client, will be customized and installed according to the customer's wishes.
XLHost does allow the attachment of external USB devices and hard drives containing additional software and licensing keys. XLHost also allows customers to incorporate their own devices governing firewalls, routers, and load balancers. Depending on the size and operational parameters of the devices in question, additional fees may apply.
Yes, specific hardware and software features can be added or removed upon request. Customers should contact technical support via the Grande Portal for assistance.
In most cases, services will be provisioned and the client's server will be up and running within 24 hours of confirmation that payment has been received.
XLHost's dedicated and virtual private servers are self managed, with on-site support for the data center, network systems, server hardware, and shared services. XLHost's staff monitors daily operations, and is available to resolve any problems that may arise. For customers requiring managed dedicated servers XLHost offers a selection of affordable hosting management services.
No, XLHost does not require customers to sign long term service agreements. Hosting plans are available on a month by month basis.
Customers are billed on the 1st of every month.
XLHost accepts Visa, MasterCard, Discover, American Express, PayPal, MoneyGram, and Western Union.
Within the first 7 days of service, if there is a technical issue with a dedicated server that XLHost cannot resolve, customers may cancel their service and receive a full refund of their initial payment. Refunds are limited to one per customer. Refunds are not available for Virtual Private Servers.
Clients may cancel their service at any time. However, they must cancel before the 1st of the month to avoid being billed for that month.
XLHost offers a wide range of service packages, each with ample bandwidth allocations. However, should a customer exceed their limit they will incur a nominal fee. Addition bandwidth can be purchased to cover spikes in traffic, and customers are free to upgrade their service plans at any time.
Yes, XLHost's datacenters are staffed 24 hours a day by a team of highly skilled technicians. The datacenters are also remotely monitored for security purposes.
Technical support is provided by an in-house staff of experts operating in the United States. Service and support is available 24/7 via Grande Portal, XLHost's online support feature. XLHost guarantees a response time of less than 3 hours for all support and service requests.
Yes, legal adult content is permitted on XLHost servers. However, any content that violates recognized statutes will result in termination of service. Please refer to XLHost's complete Terms of Service for more details.
No. XLHost does no allow incoming or outgoing services associated with Internet Relay Chat.
XLHost has a zero tolerance for SPAM. Any clients found violating that policy will have their services immediately terminated. Reinstatement of service will require a full review of content and will be subject to additional fees and charges.
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