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What is Crafty Syntax Hosting?
Crafty Syntax Live Help (CSLH) is an open source, fully customizable live help chat program designed for business rather than leisure. This particular chat system is designed for e-commerce, tech support and all sorts of online businesses that may require live help on your site. However, for all intents and purposes the project is defunct and further updates are no longer available.
What makes Crafty Syntax different
Crafty Syntax Live Help offers a host of tools to make your chat sessions easier to use and track. Using a simple tab system, the software allows for monitoring multiple visitor sessions and chat sessions at the same time. Visitors to your website can initiate the chat or can be invited to chat by operators monitoring the traffic.
If you choose, the chat button can be invisible on the user side that allows you to monitor the traffic and initiate the chat only when an operator is available which helps to avoid the user frustration of seeing the chat button offline. The customer can also leave a message if the live help chat program is offline.
Crafty Syntax also enables you to keep track of page visits, keywords, and messages, along with the ability to request a transcript of the chat session. Analytics capabilities include tracking visitor trends, pages visited, search engine keywords used, referrals from other websites, and visitor paths, which can be accumulated and displayed in graphs. Also, typing preview provides the ability to see what is being typed as it is being typed.
The added benefit of being able to customize the chat window on the client’s side gives the appearance of a personalized service instead of an out-of-the-box software solution.
All this made Crafty Syntax a popular choice for many business sites in need of a live chat service. However, the Crafty Syntax project is no longer active and no new versions or patches are on the way.
What’s under the bonnet?
Crafty Syntax Live Help is programmed in PHP and uses MySQL databases. The software is published under the open source GPL license.
This means you should be able to set up Crafty Syntax Live Help on most servers with relative ease. You just need PHP version 4.0 or a more recent release.
Crafty Syntax is easily downloaded and installed. Registration provides updates by email to keep the software current and helps to safeguard against security vulnerabilities.
However, there is a problem. The Crafty Syntax project is now defunct and the software has not been updated in more than a year. This means you are unlikely to get any patches and could result in security issues.
In case you are already familiar with Crafty Syntax and wish to keep using it on your site or install it to new sites, it can still be done with relative ease. Many hosts still offer automated one-click installation, which does not tend to be problematic due to the program’s limited requirements. Installing the software on your own is relatively easy and there is plenty of documentation online to guide you through the process.
However, if you are developing a new site from scratch, the case for Crafty Syntax is hard to make, since it is no longer supported. Alternatives to Crafty Syntax include tawk.to, cSupport, LiveChat, IMsupporting, Jitbit Live Chat and many others. In other words, you should be able to find a replacement that fits your needs.
Live chat support is still relevant
As with any e-commerce endeavor, providing excellent service can enhance the customer experience and improve the chances for successful and profitable interactions.
Using live chat to provide a means of direct communication between you and your customers is a simple and free way of boosting customer engagement on a budget.
It usually requires very little effort on your part and even less on the consumer side – since there is no registration process. This is also good from a privacy perspective, as many people are hesitant about sharing their personal information with every website they stumble upon. Live chat enables visitors to ask a few simple questions without revealing their email or identity.
In any case, Crafty Syntax is one of the platforms you can choose, but lack of support, resulting in potential security risks, will undoubtedly lead many businesses and developers to look elsewhere for their live chat needs.