The Best vtiger Hosting: Who's The Best For Your Site? [Updated: 2018]

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What is Vtiger?

Vtiger is an open-source CRM (customer relationship management) software tool for managing and optimizing your business's marketing, sales, and customer support activities.

Vtiger's seamless integration with your hosting platform and content management system creates a fluid and intuitive experience.

The system makes it easy to obtain actionable insight about your customers and to automate repeated tasks.

Web Hosting and Vtiger

Some web hosting companies provide hosting plans with Vtiger already installed, giving you an easy way to manage your customer database and optimize your sales and marketing activities.

In this article, you'll learn about hosting requirements for Vtiger and how to choose a good web host for it.

What is CRM Software?

Have you ever looked into building an online presence from a business perspective? Then you already know how ubiquitous and essential CRM programs are in order to keep your customer information centralized, secure, and well-organized.

A CRM is, at its most basic, a database of information about your customers, prospects, and leads.

Business owners and sales teams find CRMs indispensable for organizing and managing their customer data.

Functions of CRM software

The features and capabilities of different CRMs can vary widely. With most CRM programs, you can do 5 things:

  1. Digitize your customer's contact information
  2. Track your customers' clicks on your website
  3. Automatically record each customer's purchase and account history
  4. Facilitate smoother communication between you, your staff, and your customers
  5. Track potential leads or prospective customers

Additional features

And those are just the basics. A more advanced CRM like Vtiger provides plenty of other features to help you get your business more organized and systematized.

benefits of using vtiger crm

Benefits of Using Vtiger CRM

The simplest reason for choosing Vtiger for your CRM needs is that it's free and open-source.

Vtiger Features

But just because it's free doesn't mean it lacks in features.

Vtiger goes beyond the fundamentals by offering highly advanced features comparable to premium CRM solutions.

Using Vtiger, you can:

  • Design sleek, professional portals for customers to view records and request customer service
  • Manage projects associated with customers, and assign tasks to individuals or groups
  • Plan tasks and events with a built-in calendar with customizable visibility
  • Track inventory and create purchase orders for your e-commerce site
  • Integrate with business staples such as Microsoft Outlook and Mozilla Thunderbird with easy-to-install plugins.

What is the Vtiger "CRM On Demand" Service?

But if you're not the DIY type, or if you just want to save time so you can focus on running your business instead of taking care of technical stuff, a premium version with professional support might be the right choice for you.

There is a paid version of Vtiger, called Vtiger CRM On Demand, that includes additional features and comprehensive support. This is a cloud-based, hosted service that doesn't require installing the software on your own server.

The on-demand version offers bonus features like email campaigns with built-in analytics, Paypal integration, and advanced reporting, and starts at $12 per month.

Vtiger Support

Vtiger is used by tens of thousands of businesses and has a vibrant community where you can get support for any questions or issues you may have.

There's plenty of documentation, plus forums and an official wiki to get you started.

vtiger installation

Find The Best vtiger Hosting For You

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SiteGround screenshot
SiteGround StartUp plan
  • Support 5 stars
  • Features 5 stars
  • Uptime 5 stars
  • Value 4.5 stars
5 stars
1813 user reviews
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$3.95/mo
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A2 Hosting Entry VPS plan
20GB 2TB
  • Support 4.5 stars
  • Features 4.5 stars
  • Uptime 4.5 stars
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4.5 stars
227 user reviews
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LiquidWeb 2 GB VPS plan
40GB 10TB
  • Support 4.5 stars
  • Features 4.5 stars
  • Uptime 4.5 stars
  • Value 4.5 stars
4.5 stars
62 user reviews
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$59.00/mo
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Host Excellence Basic Plan
  • Support 2 stars
  • Features 2 stars
  • Uptime 2 stars
  • Value 2 stars
2 stars
9 user reviews
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HostRocket Biennial plan
  • Support 4.5 stars
  • Features 4.5 stars
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  • Value 4.5 stars
4.5 stars
3 user reviews
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Lypha Simple Plan
150GB 1,500GB
  • Support 1.5 stars
  • Features 1 stars
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1.5 stars
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A Small Orange Tiny Shared plan
250GB 5GB
  • Support 2 stars
  • Features 2.5 stars
  • Uptime 2 stars
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2.5 stars
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$2.92/mo
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Vtiger Installation Requirements

Vtiger is usually installed on a LAMP stack. (Haven't heard of a LAMP stack? No problem. Check out my definition here.)

The pre-requisites for Vtiger are:

Factor Requirement
Apache 2.1+
MySQL 5.1+
PHP 5.2+, 5.3
Ram 4GB
Disk space 250GB

Furthermore, browser support is currently as follows:

Browser Version
Internet Explorer 7,8 and 9
Firefox 3.6, 5.0 and 7.0
Google Chrome 15
Opera 11

Vtiger CRM Installation Guide

There are a number of ways in which you can install Vtiger CRM software.

Automatic Installation

The Vtiger installation is insanely simple.

Though most web hosts will include it as a one-click install, if you have to do so manually you won't have any problems.

Here are some steps to get you started. If you need more guidance, check out the Vtiger installation guide on their website.

Manual installation

  1. You can download Vtiger from their source forge page.
  2. Once you've reached the page, click Files.
  3. Now, click to download the latest version of Vtiger.
  4. You'll need to create a database to store the Vtiger files. Log into your cPanel account and click on MySQL Databases. Create a new database from here.
  5. Now, go to the file manager in your cPanel account. Click the upload button to browse for the Vtiger files that you've downloaded. Once the files are uploaded, you'll need to extract them.
  6. Once the files are unzipped, go here: http://www.yourdomain.com/vtigercrm (replace "yourdomain" with your actual domain name).
  7. You will be met with the Vtiger install wizard which will help you complete the installation. And you're done!

vtiger points

VTiger Points to Remember

Here's a short summary list of the most important points about Vtiger.

Hosting Costs

Some web hosting providers have hosting plans with Vtiger already installed for you.

Since Vtiger software is free, the software itself shouldn't affect the price of your hosting plan.

But if your host offers dedicated support for Vtiger, or offers other features or services such as transferring your data from other CRMs, it may cost a bit more than basic hosting plans.

Self Installation

You can install Vtiger yourself using cPanel if your server meets the minimum requirements for the software.

Vtiger requires your Apache 2.1+ server to run PHP 5.2+ or 5.3, and MySQL 5.1+.

Some hosts will have a one-click installation option available using SimpleScripts.

This is a great option for a free CRM solution if you're technically inclined and don't mind spending a bit of time on maintenance and upgrades.

Operating System Compatibility

Whether you use Linux, Windows, or Mac as your web hosting platform, Vtiger can be effortlessly incorporated into your hosting system so you can start fostering better relationships with your customers today.

What are the Pros and Cons of Vtiger?

As with most software. there are both pros and cons to using Vtiger. Here are some of the basic ones.

Assessment is truly dependent on your business objectives though.

Pros

There are many positive reasons to use Vtiger including:

  • Vtiger is an open-source CRM which means it's free and available to anyone
  • The CRM application is highly adaptable
  • There is loads of support out there for the application
  • Vtiger is fairly simple to use and has an easily customizable interface
  • Most web hosting providers include Vtiger already installed on your account

Cons

However, there are also some drawbacks including:

  • Installing Vtiger manually is fairly simple, but people who are not technically inclined may run into some difficulties
  • The release of new editions of the software is slower than with alternative CRMs such as Sugar CRM

vtiger Hosting Frequently Asked Questions

  • What is Vtiger?

    Vtiger CRM, called Vtiger for short, is a customer relationship management (CRM) application available in both open source software and cloud versions.

  • What is a CRM?

    CRM stands for Customer Relationship Management. CRM software can be used to track your interactions with potential and existing customers. A CRM is often used by sales teams as they track leads through to a closed deal.

  • Do I need a CRM to run a website?

    No. A CRM is an entirely separate system that allows you to collect data on potential and existing customers.

  • What can Vtiger do?

    Vtiger includes a variety of tools and features for managing your customers and running a small- to medium-sized business.

    It includes tools for sales automation, inventory management, customer support portals, trouble ticketing, lead generation, knowledge bases, analysis and reporting, and much more.

    Vtiger can integrate with many other popular tools and services including Microsoft Outlook and Exchange, Intuit Quickbooks, PayPal, MailChimp, Dropbox, DocuSign, etc. Vtiger’s features are also extendable via add-on modules.

  • Is Vtiger CRM free?

    Yes. The open source version of Vtiger CRM can be installed on a web hosting account for free.

  • Can I customize the free version of Vtiger?

    Yes. The open source version of Vtiger can be customized with extensions from the Marketplace.

  • What is Vtiger CRM On Demand?

    Vtiger CRM On Demand is a cloud-based version of the Vtiger CRM software. It is a separate product to the open source version that you can self-install.

  • What are the main differences between the software and cloud versions?

    Vtiger was launched as open source software in 2004 (as a fork of SugarCRM), and the cloud version was released in 2010.

    The open source software version of Vtiger is free to download. It must be installed on your web host server to be used.

    The cloud version, on the other hand, is accessible through the Vtiger website and is available for a monthly subscription.

    Although the open source software version gives you more control, the cloud version has several benefits, including increased security, data backups, 24/7 availability, no required software updates or maintenance, and one-on-one customer support.

  • What are the benefits to using Vtiger?

    Using Vtiger for your business saves you time by automating many of the tasks of running your business, and it helps you to stay organized by keeping all your data in one place.

    You can also grow your business with Vtiger's marketing and sales features, and keep your team on the same page with project management tools. Vtiger's cloud subscription rates are also very reasonably priced compared to other CRMs.

  • Are there any drawbacks to using Vtiger?

    Vtiger is a basic CRM tool geared toward SMBs (small and medium sized businesses), so it doesn’t have the advanced functionality or scalability of enterprise-level CRMs.

    The open-source version of Vtiger has only community support available, but no direct customer support. The open source version must also be carefully managed to keep you and your customers’ data secure, and should be backed up to another location in case of data loss.

    Vtiger’s developer community is also said to be a bit smaller compared to SugarCRM and SuiteCRM.

  • What are the minimum installation requirements for Vtiger?

    Vtiger software can be installed on a Linux operating system with an Apache server with version 2.0.40 or above, and requires PHP 5.2+ and MySQL 5.1+.

  • Does Vtiger recommend or endorse any hosting companies or plans?

    No, Vtiger doesn’t recommend any specific web hosting companies or plans. Some web hosting companies do offer hosting and support optimized for Vtiger, and include easy one-click installation of the software via cPanel.

  • What kind of support is available for Vtiger?

    Vtiger offers extensive documentation on their website, including a wiki, training videos, and tutorials with screenshots.

    An active community of users and developers also provides support via the official Vtiger forums.

    There is also customer support available for subscribers to the cloud-based service.

  • How does Vtiger compare to SugarCRM?

    Vtiger was actually first created as a fork of the SugarCRM software, so they share much of the same base code.

    SugarCRM is also available in both cloud-based and installed software versions. SugarCRM is geared more towards larger, enterprise-level companies, while Vtiger is targeted towards small- and mid-size businesses.

    SugarCRM has more advanced functionality and is scalable for managing larger and more complicated businesses, while Vtiger is simpler and easier to learn for individuals, with a more intuitive interface.

    Subscriptions to SugarCRM start at a higher price than Vtiger, reflecting their respective target audiences.

  • How does Vtiger compare to Salesforce?

    Salesforce.com is a cloud-based, SaaS (software as a service) CRM tool, founded in 1999, available for a monthly subscription. It’s one of the most popular and well-known CRM services, with millions of users.

    Although Salesforce and Vtiger share many of the same main features, they also each have minor features and tools the other lacks, so it’s worth taking a close look at their offering if you have specific needs for your CRM software.

  • How does Vtiger compare to SuiteCRM?

    SuiteCRM bills itself as a free and open source alternative to SalesForce.

    Like Vtiger, SuiteCRM is also a fork of SugarCRM, first released in 2013. SuiteCRM’s goal is to offer full functionality in CRM features while still keeping the software free and open source, and its development is governed by a non-profit organization.

    Like Vtiger, SuiteCRM is also extendable via third-party modules that allow you to manage quotes and proposals, contracts, teams, workflow, and various reports. It also includes an event management tool.

  • What kind of hosting plan should I look for to support Vtiger?

    Most modern Linux-based hosting plans will meet the minimum requirements for installing and running Vtiger software, though you may want to double check with the hosting company before you purchase a plan.

    Many hosting companies offer one-click installation of Vtiger software via the control panel, and some offer the option of pre-installing the software for you.

    Since you’ll be storing all your business and customer information in Vtiger, you may want to look for a hosting plan that includes regular automatic backups of all your data.

    Another feature to consider is whether or not the hosting support team is well-versed in Vtiger software in case you need assistance.

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