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What is Vtiger?

Open-source customer relationship management (CRM) software Vtiger is a tool for managing and optimizing your business's marketing, sales, and customer support activities. It seamlessly integrates with your hosting platform and content management system for an experience that's truly fluid and intuitive.

What's Vtiger Hosting?

Vtiger is a customer relationship manager (CRM) software solution that's free and open-source. Some web hosting companies provide hosting plans with Vtiger already installed, giving you an easy way to manage your customer database and optimize your sales and marketing activities.

What is CRM Software?

If you've ever looked into building an online presence from a business perspective, then you already know how ubiquitous and essential CRM programs are in order to keep your customer information centralized, secure, and well-organized.

A CRM is, at its most basic, a database of information about your customers, prospects, and leads. Business owners and sales teams find CRMs indispensable for organizing and managing their customer data.

The features and capabilities of different CRMs can vary widely. With most CRM programs, you can:

  • Digitize your customer's contact information
  • Track your customers' clicks on your website
  • Automatically record each customer's purchase and account history
  • Facilitate smoother communication between you, your staff, and your customers

And those are just the basics. A more advanced CRM like Vtiger provides plenty of other features to help you get your business more organized and systematized.

Why Choose Vtiger CRM?

The simplest reason for choosing Vtiger for your CRM needs is that it's free and open-source.

But just because it's free doesn't mean it lacks in features. Vtiger goes beyond the fundamentals by offering highly advanced features comparable to premium CRM solutions.

Using Vtiger, you can:

  • Design sleek, professional portals for customers to view records and request customer service
  • Manage projects associated with customers, and assign tasks to individuals or groups
  • Plan tasks and events with a built-in calendar with customizable visibility
  • Track inventory and create purchase orders for your e-commerce site
  • Integrate with business staples such as Microsoft Outlook and Mozilla Thunderbird with easy-to-install plugins.

Vtiger CRM on Demand

Vtiger is used by tens of thousands of businesses, and has a vibrant community where you can get support for any questions or issues you may have. There's plenty of documentation, plus forums and an official wiki to get you started.

But if you're not the DIY type, or if you just want to save time so you can focus on running your business instead of taking care of technical stuff, a premium version with professional support might be the right choice for you.

There is a paid version of Vtiger, called Vtiger CRM On Demand, that includes additional features and comprehensive support. This is a cloud-based, hosted service that doesn't require installing the software on your own server. The On Demand version offers bonus features like email campaigns with built-in analytics, Paypal integration, and advanced reporting, and starts at $12 per month.

Choosing a Web Host With Vtiger

Some web hosting providers have hosting plans with Vtiger already installed for you. Since Vtiger software is free, the software itself shouldn't affect the price of your hosting plan. But if your host offers dedicated support for Vtiger, or offers other features or services such as transferring your data from other CRMs, it may cost a bit more than basic hosting plans.

You can install Vtiger yourself using cPanel if your server meets the minimum requirements for the software. Vtiger requires your Apache 2.1+ server to run PHP 5.2+ or 5.3, and MySQL 5.1+. Some hosts will have a one-click installation option available using SimpleScripts. This is a great option for a free CRM solution if you're technically inclined and don't mind spending a bit of time on maintenance and upgrades.

Whether you use Linux, Windows, or Mac as your web hosting platform, Vtiger can be effortlessly incorporated into your hosting system so you can start fostering better relationships with your customers today.

vtiger Hosting Frequently Asked Questions

  • What is Vtiger?

    Vtiger CRM, called Vtiger for short, is a customer relationship management (CRM) application available in both open source software and cloud versions.

  • What is a CRM?

    CRM stands for Customer Relationship Management. CRM software can be used to track your interactions with potential and existing customers. A CRM is often used by sales teams as they track leads through to a closed deal.

  • Do I need a CRM to run a website?

    No. A CRM is an entirely separate system that allows you to collect data on potential and existing customers.

  • What can Vtiger do?

    Vtiger includes a variety of tools and features for managing your customers and running a small- to medium-sized business.

    It includes tools for sales automation, inventory management, customer support portals, trouble ticketing, lead generation, knowledge bases, analysis and reporting, and much more.

    Vtiger can integrate with many other popular tools and services including Microsoft Outlook and Exchange, Intuit Quickbooks, PayPal, MailChimp, Dropbox, DocuSign, etc. Vtiger’s features are also extendable via add-on modules.

  • Is Vtiger CRM free?

    Yes. The open source version of Vtiger CRM can be installed on a web hosting account for free.

  • Can I customize the free version of Vtiger?

    Yes. The open source version of Vtiger can be customized with extensions from the Marketplace.

  • What is Vtiger CRM On Demand?

    Vtiger CRM On Demand is a cloud-based version of the Vtiger CRM software. It is a separate product to the open source version that you can self-install.

  • What are the main differences between the software and cloud versions?

    Vtiger was launched as open source software in 2004 (as a fork of SugarCRM), and the cloud version was released in 2010.

    The open source software version of Vtiger is free to download. It must be installed on your web host server to be used.

    The cloud version, on the other hand, is accessible through the Vtiger website and is available for a monthly subscription.

    Although the open source software version gives you more control, the cloud version has several benefits, including increased security, data backups, 24/7 availability, no required software updates or maintenance, and one-on-one customer support.

  • What are the benefits to using Vtiger?

    Using Vtiger for your business saves you time by automating many of the tasks of running your business, and it helps you to stay organized by keeping all your data in one place.

    You can also grow your business with Vtiger's marketing and sales features, and keep your team on the same page with project management tools. Vtiger's cloud subscription rates are also very reasonably priced compared to other CRMs.

  • Are there any drawbacks to using Vtiger?

    Vtiger is a basic CRM tool geared toward SMBs (small and medium sized businesses), so it doesn’t have the advanced functionality or scalability of enterprise-level CRMs.

    The open-source version of Vtiger has only community support available, but no direct customer support. The open source version must also be carefully managed to keep you and your customers’ data secure, and should be backed up to another location in case of data loss.

    Vtiger’s developer community is also said to be a bit smaller compared to SugarCRM and SuiteCRM.

  • What are the minimum installation requirements for Vtiger?

    Vtiger software can be installed on a Linux operating system with an Apache server with version 2.0.40 or above, and requires PHP 5.2+ and MySQL 5.1+.

  • Does Vtiger recommend or endorse any hosting companies or plans?

    No, Vtiger doesn’t recommend any specific web hosting companies or plans. Some web hosting companies do offer hosting and support optimized for Vtiger, and include easy one-click installation of the software via cPanel.

  • What kind of support is available for Vtiger?

    Vtiger offers extensive documentation on their website, including a wiki, training videos, and tutorials with screenshots.

    An active community of users and developers also provides support via the official Vtiger forums.

    There is also customer support available for subscribers to the cloud-based service.

  • How does Vtiger compare to SugarCRM?

    Vtiger was actually first created as a fork of the SugarCRM software, so they share much of the same base code.

    SugarCRM is also available in both cloud-based and installed software versions. SugarCRM is geared more towards larger, enterprise-level companies, while Vtiger is targeted towards small- and mid-size businesses.

    SugarCRM has more advanced functionality and is scalable for managing larger and more complicated businesses, while Vtiger is simpler and easier to learn for individuals, with a more intuitive interface.

    Subscriptions to SugarCRM start at a higher price than Vtiger, reflecting their respective target audiences.

  • How does Vtiger compare to Salesforce?

    Salesforce.com is a cloud-based, SaaS (software as a service) CRM tool, founded in 1999, available for a monthly subscription. It’s one of the most popular and well-known CRM services, with millions of users.

    Although Salesforce and Vtiger share many of the same main features, they also each have minor features and tools the other lacks, so it’s worth taking a close look at their offering if you have specific needs for your CRM software.

  • How does Vtiger compare to SuiteCRM?

    SuiteCRM bills itself as a free and open source alternative to SalesForce.

    Like Vtiger, SuiteCRM is also a fork of SugarCRM, first released in 2013. SuiteCRM’s goal is to offer full functionality in CRM features while still keeping the software free and open source, and its development is governed by a non-profit organization.

    Like Vtiger, SuiteCRM is also extendable via third-party modules that allow you to manage quotes and proposals, contracts, teams, workflow, and various reports. It also includes an event management tool.

  • What kind of hosting plan should I look for to support Vtiger?

    Most modern Linux-based hosting plans will meet the minimum requirements for installing and running Vtiger software, though you may want to double check with the hosting company before you purchase a plan.

    Many hosting companies offer one-click installation of Vtiger software via the control panel, and some offer the option of pre-installing the software for you.

    Since you’ll be storing all your business and customer information in Vtiger, you may want to look for a hosting plan that includes regular automatic backups of all your data.

    Another feature to consider is whether or not the hosting support team is well-versed in Vtiger software in case you need assistance.

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