Aplus In 2019: What Do Aplus Client Reviews Say?

Aplus Introduction

Aplus hosting specialises in low-cost shared hosting, and its plans are based around site builder tools. It’s aimed at business users who want to create two or three websites or ecommerce stores quickly, without delving into reams of technical detail.

The hosting provider has a complex past. It was founded as a subsidiary of Abacus America, Inc in 1993. Over the years, the company was linked with a number of other companies, including Names4Ever and TheDomainRegister (now Huge Domains). Aplus began to offer web hosting services in 1998 and was purchased by Catalyst Investors, a company based in New York, in 2006. It is now owned by Deluxe Corp, a $1.4 billion business services company that offers a number of printing, hosting and checking services.

Aplus’ headquarters are in Shoreview, MN within the Deluxe corporate building.

Aplus Hosting Plans

Aplus hosting has three core plans which are all Linux-based.

The first is a Business plan which offers two free domains, 100 email addresses, 200 GB storage space, 2,000 GB bandwidth and the website builder.

The Professional plan includes 3 free domains, 250 email addresses, 300 GB storage, 3,000 GB bandwidth, the website builder and an extra site builder tool, Mobile Express, for mobile sites.

The Ecommerce plan includes unlimited storage and bandwidth, 500 email addresses and a number of ecommerce scripts: EasyStoreMaker Pro, osCommerce and Pinnacle Shopping Cart.

A limit of 2GB is applied to every mailbox hosted on Aplus’ servers.

Aplus Uptime/Downtime

Aplus’ Service Level Guarantee Policy specifies a 99.9% uptime guarantee which has a number of awkward clauses.

The 99.9% figure is averaged over three months rather than one month. The guarantee only applies to “critical” services: email, hosting and so on. Should Aplus fail to meet its uptime promise, customers can claim a refund of 10%-50% of their monthly service fees.

In order to make a claim under the uptime guarantee, 20% of Aplus customers must have been affected by the same issue. Customers also need to claim their credit within 60 days of the end of the month when the problem occurred.

Should the service level drop below 92%, customers are entitled to end their contract without penalty.

A press release from 2008 suggests that Aplus’ data center was located in Phoenix, AZ. This press release pre-dates the company’s acquisition by Deluxe Corp, so it’s not clear where its data centre is located at the moment.

Aplus Support

Aplus offers 24/7 support via an email form, live chat and a US telephone number. Customers are asked to contact the customer services department at Deluxe for Business to log support requests.

It claims to offer a wiki and FAQ, but I couldn’t find these on the website, although it’s possible they are hidden behind a login page. The Learning Center link takes users to a company blog which covers general web hosting topics rather than anything specific to the company.

Aplus hosting has active Twitter and Facebook pages. The Twitter feed is purely a one-way stream of announcements and retweets. Staff do interact with customers on the Facebook page, although discussions are normally taken to email fairly quickly.

Users should note that searching the Aplus.net website for support and information also searches MerchEngines, Deluxe For Business, Deluxe Social, LogoMojo and EasyContact. It’s a good idea to narrow down your search if you’re looking for something specific to Aplus’ hosting products.

Aplus in the News

I couldn’t find any press relating to Aplus’ services after it was acquired by Deluxe Corp, so it doesn’t seem that the host has encountered any high-profile problems that have caught the attention of reporters.

Aplus Control Panel

Aplus offers a custom control panel, simply called DFB Control Panel. There’s no mention of Cpanel, Plesk or any other standard panel being offered to clients, so it’s safe to assume that this is the only option available.

There is no documentation about the DFB Control Panel on the company website and no help documentation to describe its features.

The same control panel is shared between customers of Aplus, EasyContact and MerchEngines which are all companies owned by Deluxe Corp.

Aplus Extras

The only freebies on offer to Aplus customers are the free domain names they receive on sign-up: two free domains on the cheapest plan, three on the other two plans. These domains are only free for one year and must be renewed and paid for thereafter. There are no advertising credits on offer.

One-click installers and scripts include a survey tool, a wiki tool, WordPress, phpBB, Joomla and Coppermine Photo Gallery. Ecommerce customers can access three additional ecommerce scripts.

Aplus’ main offering is its site builder, EasySiteWizard Pro, and several mobile website builders. The Professional plan includes one extra mobile site builder, Mobile Express DIY; this can be bolted on to another plan for a fee. The other two site builders are paid extras on all three plans.

Aplus Money Back Guarantee / Cancellation Policy

When signing up for Aplus, customers have the peace of mind that comes with a 30-day money-back guarantee. However, there is no information about the guarantee in its Terms of Service document or on its website.

Aplus Summary

Aplus’ hosting plans are centred around website builder tools; additional features do exist, but they are fairly well-hidden. It’s possible that you could build a website using EasySiteWizard Pro and upgrade to WordPress over time.

Additionally, Aplus has the advantage of being backed by a massive company which means its services should be fairly stable. However, its support features are centralised within Dexluxe Corp, and the same support department appears to serve a number of different websites.

I was more concerned about the lack of information on the website, though – it was difficult to figure out who owned the company until I researched elsewhere. Aplus’ money-back guarantee isn’t well-defined either, and the 99.9% uptime guarantee has a number of strict clauses which make it quite unattractive.

Aplus Reviews by Our Community

Overall Rating from 11 Reviews by Aplus Customers


Most Helpful Reviews

Donna Barbisch avatar
Donna Barbisch donnabarbisch.com
Aug 29, 2018

Aplus has a horrific control panel the leaves critical issues open. Then they bill you for them. They have terrible predatory practices and a no refund policy.

Recommend you run. They over billed me, then said it was my fault. I turned off auto renew on every product listed, but they failed to list the hosting in the auto renew…

and you can’t delete your credit card once you put it in there. It is a two step process to cancel. First you have to call, they have specific criteria you have to put in a certain order…

none of this is available on the website. You have to email it to them. Awful, just awful.

I overlooked the bill for a few years. Just got billed again a week ago. This is for a service I have not used in 5 years!

They refuse to talk with me. Run away!

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Sue Crane avatar
Sue Crane healthynickertreats.com
Dec 02, 2017

Unbelievably inept support. I have been a customer for 15 years with a plus. I built a store for one of my seven websites and it was operational for nearly a year until one day it stopped working.

When I called about it, they said it was because they no longer offered that out in my Business hosting package and I had to upgrade to a Professional package three times the price. I moved all my sites over and they were working fine until a week later when I realized I was being billed for both the professional and business package. I called in to tell them to drop the business package from my billing since I no longer had any sites listed on that plan.

That’s when all seven of my websites disappeared. It has been over five days now and I have placed several tickets asking for all my sites to be restored. Each time, they restore one or two sites and close the ticket so I have to open another ticket.

Only one of my websites contained commerce application. The store has still not been restored and I cannot do business. After over 15 years with this company I am finally done. I’m really hoping to find a company with properly trained employees.

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Tylor Smith avatar
Tylor Smith tsmithcreative.com
May 18, 2010

I was a customer with Aplus for many years. They were responsive to tech support tickets, and there was rarely a need to file any. They were the perfect host, albeit slightly more expensive than some of their competitors.

Then, in late 2009, they underwent serious system upgrades. Personally, I think they were bought. After these upgrades, I decided to redesign and relaunch my website and that of another client whom I had recommended to host with APlus.

Both accounts had to file support tickets which were responded to slowly and with form letters. Only two sentences in the entire emails differed despite being responses to very different issues! MySQL servers had been outsourced and the Control Panel interface became very slow.

The servers now run on a hybrid system of Windows and Linux hosts. Migrating away from them also took quite a while because they held my domain for almost a week past my transfer request. Maybe they’ve gotten the kinks worked out, but I would enter APlus with extreme caution.

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Frances Leyland avatar
Frances Leyland designforprofit.co.uk
Jun 27, 2014

For .net hosting, aplus is a joke. If you edit a file and change it, it will update between 20 minutes to four hours later. If you upate a .dll, you need to restart the application pool and then wait 20 minutes to four hours.

Its impossible to work on a site like that. Probably related to their weird system is the fact that pages are half the time really really slow to load. As for tech support – they are fine as long they can answer a question easily.

If not, they just blame you. And if you try to explain in words of one syllable why this is an aplus issue, they become deaf, unhelpful and rude. I am moving from them. They are the worst hosts I have ever encountered.

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Ben Flaumenhaft avatar
Ben Flaumenhaft alcedon.com
Apr 28, 2014

I concur with the other reviewers. I’ve been with Aplus for over ten years and am (with great frustration) switching to SiteGround. They used to be great, and the Deluxe purchase seems to have destroyed them.

They just raised their prices for $2, and by coincidence, the same week they just screwed things up for the last time. I’m done with them. Their support is beyond appalling.

Their dashboards are hideously broken. Nothing works right. 72 hours to fix basic problems. Support tickets don’t show up in the support ticket portal.

Teir dashboards can’t seem to add or delete an MX record or an A record. DNS records don’t work right. Their support team can’t seem to fix this, and when I asked them to, instead, they just deleted my entire mailbox and 4000 messages.

They don’t recover it, and after 72 hours, they still haven’t recovered the account. Four support calls and three more tickets. My DNS records still don’t exist, my subdomains still don’t work, my email address still doesn’t work, and my Imap logins still don’t work.

And my email archive is still gone. I also don’t understand why this isn’t a priority support ticket that isn’t recoverable after more than 72 hours (for a 10+ yr customer). This seems to be par for the course.

No good. These guys are awful. Compare to my experience with siteground who fix things instantaneously.

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Cameron Dreger avatar
Cameron Dreger http
May 25, 2015

I have been a customer of Aplus for over 10 years but it is now time to find a new provider. In the fall their email system was completely wiped out and the outage lasted for a week or so. Things happen, I understand.

Mailbox was restarted with a dial tone database and all email history was wiped out. Requests from service to restore was responded to with standard form emails, not even a consideration of restore. I had severe financial repercussions because of it.

I am an email administrator and to see a corporate hosting respond in this way knowing it would impact my Business was unreal. If you consider them. you have been warned.

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David H. avatar
David H. handymango.com
Dec 24, 2010

I’ve been a customer with APlus since year 2003, so about 7 years now. I tried APlus in 2003 because they were CNet’s recommended choice and they were in fact amazing hosting provider back then. Technical support was really good and the amount of resources you got for the money was far better than any other hosting providers.

I don’t even think I had major downtime for couple of years. I was so happy that I bought 2 additional accounts with them. However, everything changed in year 2009 when they were bought out by some company or had change in management.

They announced that they will be upgrading their platform for all users and then the nightmare began. They have been nothing but trouble… Since 2009, their technical support was crappy (they really didn’t know what they were talking about) and their billing team was even worse.

My websites were either down or mis-configured all of sudden due to their upgrade changes. It took so much longer to get hold of technical support over the phone and they often didn’t know what was wrong or simply said it will get better once their upgrade is complete. I ended up cancelling 2 accounts with APlus and didn’t even get any refund (per their policy).

I really miss the old, original APlus company. I kept one account with APlus because they do offer very generous resources for the money and I’m basically using their hosting service for the disk space. They also give you multiple website/domain option, which is nice. If you need Lots of disk space and bandwidth for low price, APlus might be a good choice but I wouldn’t use them as my main website because their service and servers are unreliable now.

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Mike Lin avatar
Mike Lin linfamily.us
Apr 29, 2016

If you have an Android device, it’s email client will not work with Aplus.net’s Imap. I went through extensive troubleshoot with their tech support, and all they can tell me is – don’t use Android email client, change to some other client. Well, Android client is native to Android device, duh!

I tested with any other Imap services and they all worked, except Aplus.net. So right now I had to have two email clients on ALL 4 of my Android devices, pain-in-the-neck. If I wasn’t so lazy, I would have already dump Aplus,net. So if you have Android, think twice before you sign up with Aplus.net.

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Kim Brown avatar
Kim Brown literacycouncilmcmd.org
Jun 02, 2014

Our organization was unable to process email for six weeks to clients using specific vendors (Verizon, Comcast, RCN). The problem started with one vendor and migrated to others. We placed numerous calls and trouble tickets to Aplus and their response was that it was the vendors problem, not an Aplus problem.

We tested and re-tested. Aplus continued to close out tickets and blame it on a Spam problem. Finally, on a call to Aplus, the tech had us look at our Outlook settings.

She stated that the settings we were using were incorrect, however, they were the settings provided to us over two years ago by Aplus. But, when we updated the settings, our emails started going to the clients. Our assumption is that either Aplus or the vendors updated their email server and system, and either Aplus was unaware or too inept to realize the change would affect our email. We will be cancelling our contract.

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Duke Bruno avatar
Duke Bruno
Jan 16, 2016

Echoing what has been said by others here, their web interface for DNS maintenance and other functions and, most of all, their technical support is beyond horrible. We had a customer using Aplus for hosting and were trying to make some simple DNS changes. I made the change in the DNS system and nothing ever propagated to the internet.

Their support was immovable: it takes time. No, when I query Your dns server and it still shows the old value after 2 hours then something is wrong. Eventually we just moved the domain to another registrar and set up DNS there.

I’m going through something similar now with another customer that chose Aplus 10 years ago for registration. This time I wasn’t going to mess around: I attempted to start the domain transfer Away from Aplus. I was given a login ID and password and wanted to change the password.

Their password change page doesn’t work: just sits there. I tried to get an EPP code so I could initiate the domain transfer. The page just sits there.

I finally told the customer that they had to call support to request the EPP code. Customer was given a line of cr*p that it takes up to 2 days…they should see it arrive via email. What garbage. Can’t want to get away from these clowns.

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Claire Broadley

About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

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