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Bluehost Review 2018: Everything You Need To Know

bluehost.com
Location:USA
Founded:1996
Phone:1-888-401-4678 | Int +1-801-765-9400
Address:Bluehost Endurance International Group 10 Corporate Drive, Suite #300 Burlington, MA 01803 USA
Pros:
  • Free Domain
  • Drag and Drop SiteBuilder
  • 24/7 Network Monitoring
  • Supports Streaming Video
Cons:
  • Server Speed & Response is Average
  • Limited Help with Site Transfers

Is Bluehost the Right Host for You?

Of the many thousands of web hosts that exist only three have won the coveted official recommendation of the WordPress organization. One of those is Bluehost.

What makes Bluehost even more interesting is that they aren’t just a WordPress shop. They provide everything from hosting that powers simple blogs to advanced enterprise e-commerce applications.

But what makes Bluehost so special? Does the industry praise they’ve received mean that they’re the right host for you? We decided to take a closer look. This review will give you critical facts so that you can make a choice that you’re happy with.

Web Host Review: Bluehost

Their excellent customer support, user-friendly control panel, and free domains are just more reasons why many website beginners choose to host here.

However, Bluehost lacks in providing a solid uptime policy which means people won't be compensated for long downtimes. They also charge you for site migrations, putting them lower on the list for people who want to transfer a website. In this thorough review of Bluehost, I'll be breaking down the most important things you need to know about this popular web hosting company.

Who Is Bluehost?

For over a decade, Bluehost has been providing hosting solutions. From their founding in 2003, the company's passion for innovation has benefited their customers.

Now, Bluehost powers over 2 million websites. As one of the most popular hosting companies out there, their team has grown expansively to support the demand for their services. This has allowed them to offer 24/7 live support for both shoppers and customers.

Additionally, BlueHost's WordPress hosting is officially recommended by the WordPress organization. There are only 3 hosting companies globally that have won this official recommendation from the WordPress organization.

Purchase Bluehost Hosting

Bluehost is part of the Endurance International Group. This parent company provides tools for hosting, marketing, and web design to over 5 million small businesses all over the world. You may have heard of some of the other popular partners of the Endurance International Group. These include HostGator, BigRock, Domain.com, and Constant Contact.

Bluehost's Uptime and Server Response Time

Like any hosting company, Bluehost strives for high network and server uptimes. Yet, unlike many others, they don't make an uptime guarantee. This could be interpreted as evidence that the company fails to deliver consistently good uptime to their customers.

Many things can affect the uptime of hosting services. Servers can go down because of traffic overloads, hardware failure, or file corruption.

How Does BlueHost Handle Downtime Issues?

If you're the owner of a small business, downtime can affect sales. If downtime occurs during a promotion or a holiday season, even more so. So e-commerce entrepreneurs, running one or more websites, will want to do their due diligence on this issue.

Here's the lowdown:

  1. Bluehost reports that most issues can be fixed in just 15 minutes.
  2. They acknowledge that in some rare cases it can take longer, possibly up to several hours.
  3. In lieu of offering compensation for downtime, the company won't charge you for canceling your contract early if it's due to a downtime issue.
  4. They will also provide you with a pro-rated refund of the unused portion of your hosting term.
  5. They notify customers in advance, by email, of any maintenance which they expect may cause downtime.
  6. Maintenance that may cause downtime is timed to affect the least amount of customers.
  7. Emergency security fixes may have less notification lead time.

This all makes it sound like Bluehost faces issue with downtime. However, we've been very pleased with Bluehost's uptime so far. For one website being hosted for 6 months, we experienced zero outages and 99.97% (100% to three significant digits) uptime.

Bluehost Uptime Timeseries
Bluehost uptime for previous 6 months, as measured by Pingdom. Chart courtesy of Pingdom.

Our measured server response time was a little bit less impressive at 497ms. This is with their basic shared hosting plan. Cloud hosting would provide much faster speeds. And, Bluehost's powerful VPS WordPress hosting would definitely lend higher speeds to WordPress websites than we have experienced using hosting on one of their shared servers.

Pingdom: Bluehost Server Resonse TimeChart courtesy of Pingdom.

Impressive Customer Support Team and Resources

BlueHost Features

  • Free '.com' domain
  • 24/7 technical support
  • WordPress integration
  • Unlimited traffic
  • 30-day money-back guarantee

One of the reasons you may want to consider Bluehost is their customer service. The Bluehost customer support team are ready at all hours to help you out with almost anything.

The company provides some cheap, basic hosting plans for individuals and small businesses. This means that many people using their services will be unfamiliar with the world of web hosting.

Thankfully, Bluehost recognizes this and offers the following:

  • A team of specialized support assistants
  • Their commitment to WordPress has also led to the development of an expert WordPress support team who know their way around the platform well
  • 24/7 customer support
  • Live chat support
  • Phone support
  • Email support
  • This support isn't reserved for customers on higher-priced plans as is sometimes the case with web hosts. Instead, everyone has access to their knowledgeable customer service team.

Bluehost Technical Staff
Images courtesy of Bluehost video featuring technical staff.

People simply browsing the Bluehost website will be able to hop into a quick live chat with a sales assistant. I actually had a chance to try this out. I asked them a question about their server locations and the resulting customer service was great. They answered my question quickly and politely asked if they could help me get started hosting with them.

Bluehost: Live Chat
Bluehost's Live Chat features is a breeze to use and speeds up response times.

Their team is also specially trained to solve technical issues. This technical support will be useful to people with VPS accounts or dedicated hosting.

BlueHost: Why Buy Hosting From Them?

  • Over 2 MILLION websites being hosted worldwide.
  • WhoIsHostingThis users rate BlueHost as 3.5 out of 5 – Very good.

For DIY types: Knowledgebase, Guides, and More

I for one like to try to solve my own problems before reaching out to customer support for help. Because of this, it's important to me that a hosting provider has a good knowledgebase of help articles. I was more than pleased with Bluehost's self-help page.

Their knowledgebase is full of articles, guides, how-to's, and instructions to get you through almost any problem. They answer their client's most FAQ (frequently asked questions) here as well. The best part about this knowledgebase is that it is nicely organized. You can easily find articles on the topic you desire. Or, search the entire system for a specific questions.

What Other Services Does Bluehost Offer?

Hint: there's more here than just web hosting.

  • Help with setting up your website on WordPress
  • Free consultation on website design. Bluehost professionals can design a mobile-friendly site for you
  • If you opt for the website design services, you'll get a user-friendly drag-and-drop tool for updating and managing your site
  • Search engine optimization (SEO) services including an increase in search rank. Brick and mortar businesses will also benefit from localized SEO tactics
  • Content marketing: Bluehost pros can produce content designed to improve your site's SEO
  • Business on Tapp" - Mobile app that connects you with millions of small business owners and entrepreneurs, including big names like Mark Cuban. Packed with lots of how-to's, digital trends, and seasoned advice.

Bluehost: Business on Tapp
With this app you can tap into a network of successful entrepreneurs for help with your online venture.
Don't be shy now. Time to step out!

User-Friendly Control Panel

Along with great support resources, I also want to see a user-friendly control panel from my hosting provider. Again, Bluehost has met my expectations. I love the clean design of the Bluehost cPanel. Everything is easy to find as soon as you login. Forget about searching through tabs and clicking buttons to find the tools you need to access.

Bluehost WordPress Admin MenuThe Bluehost WordPress dashboard is simple and quite enjoyable to use.

From your account, you can access Bluehost's marketplace (see image below). Here you can shop for online services and apps.

What Do I Get With the Bluehost Marketplace?

Thousands of apps, plug-ins and scripts. You can integrate them into your website with one simple click. These apps can extend the functionality of your blog or help with your online business.

They include:

  • WordPress themes
  • Discussion forums
  • Image galleries
  • Marketing tools
  • Customer support tools, including live chat
  • Shipping calculators for online stores
  • e-commerce platforms and shopping carts
  • Professional services like design, development, marketing, and advertising
  • and much more.

Bluehost Marketplace
This is the Bluehost marketplace. This is where you can get pre-built website themes,
add-ons, professional services (like advertising and marketing), domains, plugins,
and one-click installs. Image courtesy of Bluehost.

Bluehost uses a customized version of the cPanel control panel. cPanel is a popular choice of control panel so many people may already be familiar with its functions. Since cPanel can be difficult to use for people who are not experienced with it, Bluehost's customization is much needed for their inexperienced customers. They have organized the sections and added their own icons to the benefit of the overall appearance of the control panel.

If you like the minimalistic and uncluttered look, then you'll prefer Bluehost's control panel over that of the popular hosting alternative, HostGator. Theirs feels a bit messy and confronts you with advertisements for their additional services.

Broad Range of Hosting Options

Bluehost has almost too many hosting plans to choose between. Sometimes less is more when it comes to giving customers options. However, this also means that nearly everyone will find a plan that meets their needs.

The Bluehost Basic Plan

Their Basic plan is going to be your cheapest option on Bluehost. And, cheap it is. Although their low advertised price is only for your first term, it is still a very good price.

What Does the Basic Plan Offer?

  • A free domain, which is great if you don't have a website yet
  • You can host one single website with an unlimited number of subdomains
  • SSL certificate (mandatory if you're building a small e-commerce store, but all websites should have one)
  • Easy one-click installation of WordPress
  • Automatic WordPress updates
  • Bluehost limits your disk space but gives you unmetered bandwidth. The disk space allotted will be plenty to run a small personal website.

Their unmetered bandwidth means you'll be covered if you experience a spike in website visitors. Host providers commonly offer this, sometimes referring to it as unlimited bandwidth instead. Either way, it means the same thing. Bluehost's technology monitors your resources and temporarily re-assigns your website to an isolated system if it is using excessive resources. As a result, your website performance won't suffer when you have an unexpected increase in users.

But this is only adequate for small websites. Larger projects hosted on shared servers with unlimited bandwidth risk a CPU throttle if their websites are using abnormal amounts of this resource. This is caused by a slowing or freezing of your CPU resources. Bluehost may do this so that your over-usage doesn't affect others on the server. This is why Bluehost has many web host service plans with dedicated bandwidth allowances for larger businesses.

Bluehost Shared Hosting Plans
Bluehost offers 3 shared hosting plans. Later in this review we'll get into their cloud
and VPS plans. Image courtesy of Bluehost.

Features for Geeks

Maybe you're a developer or are thinking of hiring a developer to help you create your website. In this case, you may want to know that Bluehost gives you:

  • SSH access
  • FTP access
  • unmetered MySQL databases.

Bluehost Databases
The custom Bluehost panel is refreshingly minimalist, yet gives devs easy access
to advanced tools. Image courtesy of Bluehost.

Is the Bluehost Basic Plan Right for Me?

The basic plan will be a good option for anyone starting a website for the first time. It will be able to handle projects such as small blogs, portfolios, or other personal websites. Better yet, you can start here and then upgrade from your control panel when you need more powerful options.

One downside of Bluehost's web hosting is that you must pay for at least one year at a time. So there is no option to pay month by month. However, given the low cost of most Bluehost hosting, this shouldn't be a problem for most people.

You will get their cheapest rates if you sign up for a higher number of months. For example, they offer a 60-month plan for an unbeatable price. If you choose this, you'll have web hosting for 5 years straight at a budget price without having to worry about renewals.

But this also means that if you choose to cancel your web hosting services, you will take a loss. Bluehost does not offer pro-rated refunds for cancellations that occur after the period of their 30-day money-back guarantee has ended. So if you want more flexibility with your web host, you may want to check out a hosting company that lets you subscribe by the month. Both HostGator and DreamHost has monthly billing options.

Cloud Hosting for Businesses

For higher-demand sites, Bluehost provides business web hosting on their powerful cloud infrastructure. This lets them offer a powerful host package to businesses.

Bluehost: A Cloud for Everyone
Bluehost a Cloud for Everyone.

Do I Need Cloud Hosting for My Business?

Cloud hosting is useful for businesses, including online stores, for multiple reasons.

It allows websites to handle higher traffic and unexpected changes in site visitor volume. Resources are scaled instantly with one click, so you can handle traffic spikes without a problem.

Some Bluehoust cloud plans also allow for unlimited domain hosting so businesses can host multiple websites.

Websites hosted via the cloud will be more reliable. This is because your website data is duplicated and mirrored across three different drives. If a hardware issue occurs on one of the drives, two copies of your website work together to rebuild. While this is occurring, the remaining one copy of your website continues running. As a result of all this, your website won't experience outages or reboots when issues arise.

Another benefit of cloud hosting is faster speeds. Bluehost's low-density servers make sure your website will always have the resources it needs to continue running smoothly.

Cloud hosting includes Varnish caching so that dynamic website content requests can be processed quickly and delivered to your website visitors. Varnish is a remarkable technology that significantly accelerates your site loading speeds.

Regarding loading speeds, consider the following: sites run on Bluehost's shared hosting load in 372ms while those on their cloud plans load in just 151ms.

When your business starts getting more and more successful, you may find that you need even more resources. This is not a problem with Bluehost. Just ramp up your CPU or RAM from your control panel or upgrade to a higher-level plan.

What Does Bluehost "Manage" for Its Business Cloud Accounts?

The fact these accounts are "fully managed' means you don't need to worry about maintaining your hosting environment.

Bluehost will manage:

  • Security patches
  • Port access
  • Maintaining languages
  • Response to attacks on servers
  • Response to server down incidents.

Bluehost's cloud hosting is cheaper than both GoDaddy's and MediaTemple's. However, it is not cheaper than HostGator's. You can enjoy the same amount of Memory and CPUs with HostGator for a couple dollars less per month.

HostGator vs Bluehost Business Plans

Host HostGator Bluehost
Free SSL certificates
Unlimited websites
Unmetered storage
Unmetered bandwidth
Free Domain
Site Backup & Restore
at no extra cost

Since these features will be charged as additions to a HostGator Business plan, there really is not a lot of difference between the two company's business options. HostGator may be a better choice if you don't want these features and consequently, don't want to pay for them.

Specialized WordPress Hosting

Since WordPress recommends Bluehost, they must provide some pretty good hosting capabilities for the platform. So, what makes their WordPress hosting different from that of other companies?

Bluehost: Optimized Hosting for WordPress
Image courtesy of Bluehost.

Why Does the WordPress Organization Recommend Bluehost?

We wondered that too, so we went straight to the source: WordPress. There are tens of thousands of web hosts, yet WordPress recommends only three (3!) hosts and Bluehost is one of them. Why? Why is Bluehost so special? Why does WordPress recommend Bluehost?

  • While the vast majority of hosts meet minimum requirements for WordPress, "WordPress works best when it's in a rich hosting environment"
  • The WordPress organization publishes key traits furnished by Bluehost, including: well-crafted dashboards and tools created specifically for WordPress users
  • Bluehost provides free domain name, FTP, email
  • They make it easy to scale up
  • Bluehost is backed by "legendary" 24/7 support from Bluehost's own WordPress experts.

This Is VPS Hosting for WordPress

Bluehost uses virtual private server (VPS) technology for these plans. This is a factor that makes Bluehost a popular web host for WordPress, but also explains why their monthly prices for these plans are higher than those of other companies.

Bluehost: Next-Gen VPS Hosting
Image courtesy of Bluehost.

People hosting WordPress with Bluehost will experience the power of VPS hosting.

Here's a rundown of the benefits:

  • Customers enjoy dedicated resources instead of sharing them with other people (as happens on a shared server).
  • Since these resources are assigned to you, your website performance won't suffer regardless of how many resources other people are taking up.
  • You get Sitelock Security on all plans.
  • You get an advanced CDN (content delivery network) to protect your data and deliver your site content to people as fast as possible.
  • Higher-level plans include SiteLock WAF to protect your site from malicious traffic and reduce comment spam.

Customized dashboard optimized for WordPress users If you're new to hosting, you'll like that Bluehost has customized their control panel for managing your WordPress website with ease. Their WordPress hosting is packed with features.

Hosting for WooCommerce

Are you building an online store using the popular WordPress plug-in, WooCommerce? If so, check out Bluehost's specialized WordPress e-commerce hosting. With this, you get a dedicated IP address and an SSL certificate, so your website is set up to start taking payments securely.

Bluehost: WooCommerce
You can start selling immediately on your WordPress blog with WooCommerce.
Image courtesy of Bluehost.

WooCommerce is seamlessly integrated into your WordPress website. In no time, you can launch a beautiful online store without running into technical problems. You'll also be given at least $100 in marketing offers which you can use to run ads for drawing in customers.

Many of Bluehost plans also include unlimited email hosting as well. This is an essential feature for starting an online store such as on WooCommerce.

Unlimited Email Accounts

All Bluehost plans include unlimited email accounts. This means you can send professional emails to your website visitors or customers. For example, you could create an email address like domainname@info.com to reply to inquiries from your website visitors.

Advanced email features include spam protection, unique user account controls, and third-party compatibility. And, each email user can choose the webmail client they want to use.

Bluehost offers:

  • Roundcube
  • Horde
  • SquirrelMail.

Although your email accounts are unlimited, they do take up storage space. So, you will be limited by the amount of storage space your plan allows. As usual, if you're using the resources in a normal manner, you won't run into problems.

CloudFlare CDN for Fast Site Performance

All accounts on Bluehost automatically comes with the built-in CloudFlare CDN. So, what's that? CloudFlare is an advanced content delivery network. You will be able to enable this feature on your websites for free.

How Does the CloudFlare CDN work?

  • CloudFlare caches static content from your website to their proxy servers. This lowers the number of requests your website needs to make to your servers when a visitor accesses it.
  • CloudFlare's proxy servers are located all around the world.
  • Visitors are delivered the cached content of your website from the server that is closest to them.
  • This results in faster page loading speeds for everyone.

Bluehost CDN
Bluehost CDN screenshot.

Why Should I Use CloudFlare CDN?

  • Research shows that 40% of people leave a website if it takes longer than 2 seconds to load.
  • In 2017, Google said a website should ideally load in 500 milliseconds, but not more than 2 seconds.
  • With CloudFlare CDN, you won't have to worry about slow load speeds driving readers and customers away.
  • CloudFlare also acts as a shield for your website. It protects your website from attacks. From your dashboard, you will even be able to see what threats CloudFlare has already stopped.
  • It reduces the occurrence of spam comments on your website.

Bluehost SpeedTwo seconds: the time that your website has to load before you start losing visitors.

What Do I Need to Know About Using an SSL with CloudFlare?

If you plan on using Cloudflare you can either:

  • Install Cloudflare first then add the SSL
  • Or if you already have an SSL, remove it, install Cloudflare, then add the SSL again.

Free Shared SSL Certificate

Speaking of SSL, Bluehost provides these certificates for free to all accounts on a shared server. This includes their basic web hosting plans, WordPress plans, and their cloud business plan.

People intent on setting up an e-commerce website should care about this. Your customers will be wary of entering payment information on your website if it's not stamped by the secure seal. An SSL certificate will move your website to a secure HTTPS domain and show visitors that the website is safe.

You can have an SSL certificate on just the checkout of your website or your entire site.

If you want to install a private SSL certificate, you will first need to purchase a dedicated IP address. You can do this from Bluehost's control panel. This is recommended for business accounts.

With a shared SSL, you will be using the Bluehost domain which may cause warning messages to pop up on your site. A private SSL uses your own domain and won't cause these warning messages. This is why business or e-commerce websites are recommended to use private SSL certificates.

Google Advice

Google now considers having an SSL to be a best practice for all websites now, not just e-commerce sites.

VPS Hosting for More Control

VPS hosting can give you more control and flexibility over your hosting environment. Sometimes it can take hours to activate a VPS account. With Bluehost, your servers are assigned immediately.

Bluehost: Next-Gen VPS HostingBluehost Next-Gen VPS Hosting.

Other plusses of Bluehost's VPS hosting include:

  1. The servers used by Bluehost are built with high-performance components
  2. You can expand your virtual servers without needing admin assistance by just using cPanel
  3. For businesses with high demand for resources, Bluehost provides the management of multiple servers on your account.

Bluehost: VPS Plans
Bluehost's "next-gen" VPS web hosting plans. Image courtesy of Bluehost.

Reseller Hosting

Bluehost stopped allowing new Reseller accounts in 2014. At the same time, they partnered with ResellerClub to offer this service.

Because of this partnership, you get a Bluehost discount when you sign up for a ResellerClub plan. The Bluehost coupon code, BLUE, will get you 40% off this service.

ResellerClub offers over 800 products that you can resell to your clients and customers. You can create your own packages to offer clients and give them all their own control panels. Brand these as your own so that your clients don't see ResellerClub's logos.

Bluehost: Reseller hosting Powered by ResellerClub
Image courtesy of Bluehost.

24/7 support is also available from ResellerClub. And like Bluehost, the company offers a 30-day money-back guarantee.

If you want reseller hosting directly from your hosting company, then you may want to check out HostGator. They have some really great options for reseller hosting which are designed to help you make money off of this service.

Bluehost: Join the Affiliate Team
If you try Bluehost and are impressed with it, you may want to consider
their affiliate program. Tell others about your experience, and if they sign
up for Bluehost you'll receive compensation.Image courtesy of Bluehost.

Why Consider Bluehost?

This Bluehost review has revealed a lot of great things that the web host has to offer people looking for hosting. They have options for WordPress users, businesses, and people looking for the high control allotted by VPS and dedicated servers. Although their WordPress plans are slightly more expensive than other companies, like HostGator, they include features that make up for this.

By targeting a consumer base of people who are looking for their first web host, Bluehost has succeeded at making their interface easy to navigate and use. You won't have to deal with technical details. And, when you need help, their dedicated customer support team is available at all hours. This should all put Bluehost at the top of anyone's list of hosting companies to consider.

Bluehost: FAQ

FAQs

Here are some frequently asked questions and their answers.

Can I Exceed Limits With Unmetered Bandwidth?

Hosting companies that offer unmetered resources will still place some kind of limit on these.

Compared to HostGator, Bluehost's unmetered bandwidth allows for greater flexibility. HostGator account holders may risk going over data limits unless they are running low-demand websites.

According to Bluehost, 99.95% of their customers will have more than enough bandwidth to meet their needs. Meaning, you probably won't ever run into problems with this. People using their accounts for storage or file sharing may experience issues.

As long as you are within the normal operation of a website, you shouldn't come close to their bandwidth limits. Bluehost determines normal bandwidth usage according to their customer's regular use.

If you do, for some reason, use more bandwidth than Bluehost considers normal, you will be notified 48 hours before they take action.

Is It Easy to Use a Domain Name I Already Own?

Bluehost supports the use of your existing domain names on their hosting plans. You will have to conduct a few slightly technical steps to redirect your domain to the new server.

Then, hosts and internet service providers begin the process of updating their records. This will take about 4 to 48 hours.

After this, you may choose to transfer the domain registration to Bluehost so you can keep track of it in the same place as your new hosting service. This process can be complicated for people not experienced doing it. But Bluehost does provide a help article to walk you through.

Does Bluehost Include Domain Privacy?

When you own a domain, your information is tied to this and made publically available in the WHOIS database. This makes you vulnerable to hackers and scammers.

Bluehost offers domain privacy to hide your personal information from the database. You can add this to your account from the marketplace in your control panel. It will only cost you a small amount extra per month.

Can I Keep Bluehost's Free Domain Name if I Choose to Host Elsewhere?

Bluehost states that no matter what status your hosting service is, you will retain ownership of your free domain. So, if your hosting runs out and you want to host with another company, they allow you to transfer it or point it somewhere else.

You will have to extend the registration of your domain once your free use of it runs out. Bluehost doesn't make it clear how long this is. Their paid domains are registered for 12 months so it's safe to say this is the same case for the free domains.

Scroll down for more FAQs & answers!

Bluehost: Quick Overview

Bluehost Quick Overview

Here I've put together all the basic facts that you need at your fingertips as you make your decision as to which hosting company you are going to host with.

Specializations

  • Bluehost offers great support resources. Their support team is available 24/7 and they provide an extremely user-friendly knowledgebase of articles
  • Their hosting is the number one recommended by WordPress for ease of use and inclusive features
  • The company is fantastic for people creating a website for the first time. Bluehost gives you a domain, an SSL certificate and access to their website builder with every plan.

Migration Policy

Bluehost's professionals will migrate up to 5 websites and 20 email accounts. But it will cost you, and it won't be cheap. They do not support site migration for VPS, Reseller, or Dedicated Server plans.

Note: you can use the Bluehost Marketplace (via the dashboard) to buy migration services from vendors for low amounts.

Quality of Support Materials

  • Excellent
  • Visually uncluttered
  • Clear
  • Extensive.

Datacenters

  • Bluehost operates their own servers in a 50,000 square-foot facility in Provo, Utah
  • They also use the Cloudflare CDN, which has 118 datacenters across the globe.

(If you'd like to know more details about using Cloudflare and SSLs, check out this Cloudflare support article.)

Control Panel

  • Buehost uses cPanel control panel for all plans.

Money-Back Guarantee?

  • 30-day money-back guarantee
  • Doesn't apply to add-ons, domains, or services
  • If your plan included a free domain, Bluehost will deduct a fee for the domain from your refund.

Lowest Price Plan

  • $2.95/month when you sign up for 36 months. Price is for your first term only.
  • When you renew the plan, you will be charged a higher rate.
  • Note: this price is a special introductory offered being promoted at the time this review was published.

PCI-Compliant?

  • Yes
  • All accounts are both A- and B-compliant.

Backup Policy

  • You can add Site Backup Pro to your plan for a small additional fee. This automatically makes daily backups of your website.
  • You will have access to the full version history of your backups from long, medium, and short-term archives.
  • You can recover files with one-click.

Sitebuilder Included?

  • Bluehost's sitebuilder is included with all plans for free.

Bluehost: Pros and Cons

Pros and Cons of Bluehost

Whew! That was a lot of information. Let's wrap it up with a simple look at the pros & cons.

Pros of Bluehost

  1. Bluehost plans include free SSL certificates and domains
  2. The company's knowledgebase is full of useful, well-organized material
  3. They offer a wide variety of hosting options so almost anyone will find the right plan for their needs
  4. They're one of only 3 global hosts (out of hundreds of thousands) officially recommended by the WordPress organization as providing an optimal environment for WordPress sites.

Cons of Bluehost

  1. Bluehost's managed WordPress plans are not the cheapest
  2. The cost for migrating existing websites is higher than can be found from other companies.

Final Thoughts

Bluehost should be on your shortlist if you've got a WordPress site. They are one of only 3 web hosting companies officially recommended by the WordPress organization. That recommendation is because they provide an optimal environment for WordPress, versus the minimum requirements at the majority of hosts. And it's because of their savvy in-house team of WordPress ninjas.

Bluehost has proven over the years that they're dedicated to pushing their own tech to deliver optimal site loading speeds. This has never been more critical than it is in 2017. Consumers have become more demanding than ever. Even one second of delay in loading can cause you to lose readers and, if you're in e-commerce, hit your bottom line in significant ways. For that reason, it's worth a few extra bucks to go with a host that has a robust infrastructure that's delivered proven speeds that meet Google's highest standards.

Last updated: 2018-07-26

Most Helpful Customer Reviews

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Was this review helpful? Yes | No

First a few gripes I have with Bluehost... Everyone goes on about how cheap it is (e.g. $3.50 a month for hosting) but then you´re usually tied in for years to get such cheap rates. Try and switch to a 12 month renewal of their basic plan, and the price shoots up to $8.99 a month.

So you need to be careful before you commit. I alsodon'tt appreciate their having to pay almost $80 to access thwalkthroughgh video of their services, when most hosting companies offer this for free. With all that said, I´ve been happy with the service as far as uptime and the level of security features available to implement. Overall, there´s no denying that Bluehost offers great value for money.

 

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...So, exactly how much did Bluehost pay you for this review? You also have your hosting cost figures wrong as well. My last renewal was $396.00 for three years (no domain renewals, but unlimited websites) They love Wordpress (OK, haven't tried it in a while, but when I did it was a nightmare), and offer free SSL...

IF...your sight is developed in Wordpress. Ten years ago when I started hosting with them they were good, but like all companies that get big, they have no concern for loyalty. If you're considering Bluehost, I suggest you turn a 180 and run away. Don't say I didn't warn you...

 
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2 stars

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Bluehost support is bad. Yes you have live chat but it's entirely outsourced to third-world countries and they are painfully slow at replying. As well, I upgraded from shared hosting package to cloud hosting and they did something wrong in the transition and my website went down.

I then had to create a ticket and it took 4 days to get an update on the ticket. As well, in terms of page speed, the "Server response time" is always above 1 second, which is way above the Google Page Speed recommended limit of 300ms, and this is with cloud hosting which is supposed to be fast. All in all, if you haven't chosen yet, don't choose bluehost.

The only reason I'm still with them right now is because it would be a pain the *** to move all my sites and contact with no downtime or seo hit. Stay away

 
2 stars
Support
4 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have been with Bluehost for several years. I always give their support team kudos. However, in the past year, their email is getting worse and worse.

Their servers are black listed and they don't do anything about it. They respond with "Try sending it again in an an hour when the servers rotate." This affects everyone in my business. We are working and with this kind of terrible service, we never know if your email goes through to a client or customer.

Their excuse is that email servers are shared so things like this happen. When I point out that email has been this way since before AOL and companies like AOL, gmail and others seem to deliver email just fine, the rep always seems to finally admit the senior management at Bluehost is not funding email support to force people to buy paid email services. IMO, email is a cost-of-doing-business type of feature.

Meaning if I buy a car, a steering wheel is a cost-of-doing-business feature. I have a car (Bluehost) and it used to have steering wheel one hundred percent of the time. Now, the steering wheel is only there 70 of the time while I am driving.

I then call the service department, they tell me it's not a safety risk. I should keep the car but get an Uber (Paid Gmail) to be able to get to work every day for reliability and safety. My answer is no thanks.

I just get any other car on the market, even one like GoDaddy which I hate, and get a working steering wheel. It reminds me of the old Lily Tomlin skit about the phone company. She would always say, We don't care.

We don't have to. We're the phone company. At least with hosting companies, there are many options.

It was nice while it lasted Bluehost. I have been patient trying to let you get your act together. Good luck.

 
Screenshot of http://vijayns.com
4.5 stars
Support
5 stars
Features
3 stars
Uptime
5 stars
Value
5 stars

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I had used BlueHost for a personal blog that I've taken down now but I still believe I'm well versed with its services as I started using it two years ago. To start with, I believe that out of all the hosting services that I've ever used, BlueHost has to be the cheapest (effectively) considering the fact that they threw in a domain name as well as a SSL certificate along with my hosting plan. As my WordPress-based website was quite lightweight I went for the cheapest hosting plan.

While signing up, you had to carefully read through a lot of checkboxes because they tried to throw in a lot of extra features I didn't really need in exchange of money. I think the best part about the hosting for me was the customer service. Which were very helpful and were always happy to help me efficiently and quickly.

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Worst hosting server now a days. The biggest issue is they are hiding their problems and blaming users themes or codes and all. Their server crashes every now and then and when back my website shows a cached version.

All the work or updates I make goes away. I had to clean my browser cache so many times and also made them clean server cache several times. Then again site goes down and my site returns to old version.

horrible. They don't even admit they are down which I always check through several website downtime checkers. Do not buy Bluehost Hosting. I have been using and referring bluehost for so many years but now I don't, stay away from them.

 
Screenshot of http://www.topunlockserver.com
3.5 stars
Support
2 stars
Features
5 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

We bought a shared hosting for 3 years, the biggest mistake of my life. Value per money is the worst thing. Support was loading hours everytime I wanted to fix something.

Leaving from this hosting after 1 year, I know there is no refund policy for the rest of the 2 years it's lost money, but I hope people who read this feedback won't choose this company. Search before you choose.

 
Screenshot of http://www.hoquiam72.com
4 stars
Support
2 stars
Features
3 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I purchased a 3 year hosting plan from BlueHost on a Saturday. They assigned me a temporary domain name which support told me would last from 25 minutes to 5 hours. During this time I was able to access Wordpress and start putting the page for my blog together.

After 5 hours I contacted BlueHost live chat to ask how long it would take for my domain name to become active. The person on chat never seemed to understand my problem. I even copied and pasted the error message from their site that explained the situation but to no avail.

I couldn't see how my blog looked or access email while the domain remained with a temporary address. On Sunday I tried 2 more times with live chat but couldn't get my problem resolved. I tried again on Monday and after chatting for a few minutes I realized that I wasn't going to have my problem resolved and asked for a refund.

The person took my information and said that I would be getting my refund. The refund hadn't been posted to my credit card account on Tuesday so I called customer support and talked to a person who understood my original problem and offered to solve it. I said no, I would just like to get my refund.

They told me that I wouldn't be getting the refund for my domain name purchase because the person who was processing the refund on Monday didn't complete the process and it had been more than 3 days since I had purchased the domain name and they would only refund that purchase during the first 3 days. (By the way, Tuesday was 3 days after Saturday) I received an email detailing my refund (less the price paid for the domain name) on Tuesday but it hadn't been posted to my credit card on Wednesday. I filed a claim with the credit card company and they have issued me a provisional credit. I know that stuff happens but when a problem is brought to the attention of a support person the problem should be worked on.

The live chat people should have been able to solve my problem or pushed it up to someone who could. If you use BlueHost I would recommend that you use their phone support instead of live chat for even the most simple problems.

 
4 stars
Support
2 stars
Features
5 stars
Uptime
5 stars
Value
3 stars

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Well, overall I think the service is okay. I am an English teacher and I use Bluehost for my blog about writing. I use their WordPress hosting service and I am satisfied with the service, although there are some flaws.

Pros:
-Easy setup
-Very good uptime (all the time)
-Good speed

Cons:
-Support is not great
-The price is higher than other hosting

During my last semester of teaching I was approached by one of my students who said he could optimize my site and get many more readers quickly, but found some security flaws in the site which should be fixed first. He offered to fix it himself for free, but first I contacted support. They did not do much and claimed the site was in good standing with security.

They have their own "intrusion detection/prevention system" which stops their service from getting hacked, but I found out it doesn't actually protect my website. I reluctantly let the student fix my site after giving him my account details and he managed to find all kinds of flaws from the inside as well. He fixed most of them within a couple of days, from bad configuration, bad plugins, and hiding my personal email/account.

I'm not very good with this kind of stuff but was astonished by how much the student was able to do that BlueHost was not able to do. The student also showed me that there were much cheaper hosting plans I could have gotten, and sure enough he was right, so I don't think the value is great for this host. Other than all that, the first setup of the website was really easy, only a few clicks and it was ready. Everything went smoothly and although the site isn't super fast, it is up 100% of the time (or very close, I don't know what happens when I'm not on it.)

Overall I give this host somewhere between 3/4 stars.

 
Screenshot of http://www.escuelaleyesbiologicas.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

In the past it was a good hosting provider, but now it is a shame the low quality of service, the lack of knowledge of the support staff and do not refund your money when you decide to leave. I've been trying for weeks to get back more than 500 USD and they do not, it's a shame and a shame

 
Screenshot of howtogetlinkstoyourwebsite.com
1.5 stars
Support
1 stars
Features
2 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

This support is the worst ever! Support people don't even know their own system and don't want to help! Anything you ask from them they are not able to answer or they want to charge for everything.

I would not use them ever! They are useless.... Never use them! Stay away from them!

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

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Bluehost has a very nice list of features, and the best of them being the 'Unlimited Bandwidth" in a very low cost, cheaper than many others as of the quality of service that Bluehost provides, but what I don't like about the host is that they have a good customer service but some of their employees keep turning rude at some moments!

 
Screenshot of https://truefactor.site
4.5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I'm using BlueHost Since last 2 to 3 Years, I found BlueHost to be reliable and customer friendly hosting service. Their 24/7 customer support is among the best.That’s why I love this Hosting Platform, and they give all time Something Amazing Like 150$ foAdvertisingnt oAdWordsds. I'm Happy and Feel always Free about my Hosting Issues. I'm using their Shared hosting Plan and Get Everything Unlimited.

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

This is best hosting company for law budget customer with Indian perspective. It delivers budget plans with offer on the occasion of the Independence day. It has a variety of CMS within the server.

It helps to make a good website within a minute. Good security with Linux based server. I give them 4.6 out of 5.

 
Screenshot of http://kadet-edu-pk.com/
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

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BlueHost ranked as my number 1 web host. Because of their outstanding rating,
and BlueHost give you a long list of features and plans which is easy to use, Which suit every user 100%. According to my knowledge BlueHost host more than a 500,0000+ domains and manage more then 10,000+ of servers across many cities of 3+ countries and approximately, The last 30+ days BlueHost give an up-time of more then 99.00%.

 
2.5 stars
Support
3 stars
Features
4 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

Don't believe the hype. I've been with Bluehost for many years, and watched it get worse over time. It makes me sad, because they used to be very good back in the day, and I was happy with their service.

It's super slow now. Even if you install a clean empty WordPress, the page load times are awful. You run out of patience way before you get to set it up properly.

My bills kept getting bigger for no apparent reason, and even after an upgrade to the "performance cloud", my WordPress site didn't get any faster. They're only interested in sales, not so much their existing customers. I strongly recommend looking somewhere else for a fast reliable hosting.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I was searching the Internet for best hosting Website. And I found a post which suggested bluehost so I decided to try it out. And of course bluehost is the best hosting in the world.

They lead with good customer care, uptime. Also their prices are very affordable. No wonder they are the best web host in the world. I would also like to recommend their service to everyone.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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This is the worst ever hosting experienced. I 've just spent $500 for cloud hosting and their Tech guys could not resolve a domain issue that I had for almost 5 days. All the tech guys I spoke to were so eager to cancel my account that supporting me. These guys have too much business I think and they don't really care.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I am using bluehost for last two years, their pricing and support is good. In these two years I have faced a downtime of 2 hours in April of this year in middle of the day due to maintenance, maintenance downtime is not big deal but it was supposed to happen in late night. So I can conclude that bluehost is worth to go with.

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
2 stars
Value
3 stars

Was this review helpful? Yes | No

I have been a customer of BlueHost for 5 years. The first couple years they were awesome, had good US support and excellent up times. As my business grew I've upgraded to their Business Pro Cloud service - which is not cheap.

About 2-3 years ago, I started having problems with my sites going down on regular basis. I also noticed a decline in support. But, over the last year they have been simply horrible.

I've had 4 outages on my sites in 2 weeks. If you call the support, you will encounter an automated (and useless) service and will wait 30-45 on hold to speak to a human. And you will likely not get a resolution.

The Chat support is completely useless. All foreigners and they will tell you to go pay for a developer rather than help you diagnose a problem on their servers. I was told that my sites were being throttled, even though I'm on an unmetered and unlimited plan.

They are completely unhelpful. It's so bad that I am in the process of moving all 6 of my sites to a new host. Do yourself a favor and don't go with Bluehost. They got bought out by a giant company and have seriously gone downhill, worse every year.

 
Screenshot of http://WmByrd.com
3 stars
Support
2 stars
Features
4 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

I have a private site for miscellaneous stuff - posting private videos, photos, etc., and I have a few sub-domains where I host small sites for friends. I don't need to visit and update any of this very often. Today I tried to add a couple of things and found that my site has been totally shut down.

I got a message on screen that said the reason was that some files contained viruses or malware. So I called BlueHost and was told that my site "has been hacked" and that's why it's been disabled. The guy on the phone said that BlueHost could scan and clean all my files or I could get an outside service to do it.

I said that sounds like someone is going to charge ME for, and he said yes, BlueHost's charge to me would be $160-something, I think, and an outside vendor would charge me "a few hundred." I said no thanks and hung up. So I checked my files and see that there are dozens of unknown files - it looks like someone in China is parking all of their pages on my site (file names like Ray-Ban, Adidas, etc., so a counterfeit store, I guess). I would think that if BlueHost was about to disable my site for a "virus or malware" - or for any reason - they might let me know.

Is that unreasonable? Fortunately, this site isn't anything critical to my business or anything, because I'm not going to send another nickel to BlueHost. Sheesh

 
Screenshot of http://cfdevelopers.net
3 stars
Support
4 stars
Features
4 stars
Uptime
1 stars
Value
3 stars

Was this review helpful? Yes | No

I've been with BlueHost for about 2 years. First with shared host and later with VPS. Until the beginning of this year everything was well, no downtime, no problems.

Then problems started. My sites have been down frequently. About three months ago I had my VPS down for 4 days.

They kept saying they were working on the problem, and I had to deal with my customers. Finally the sites were up and they gave me one month credit for the problems. Now, my VPS is down for 54 hours.

I'm tired of calling them. They performed a File System Check which took 48 hours, and now they are performing a re-image of the server which, according to them, could take another 48 hours. There is also a miscommunication between the customer and their tech support.

I authorized the re-image in writing by replying to their email request and 17 hours later they send another message asking for the same authorization. So during those 17 hours, they haven't done anything and I was kept thinking that the job was being done. I like their WHM panel and the customer's CPanel.

Their support doesn't take long to answer, and they all are very cordial. Their price is very good too. But I think the true is you get what you pay for.

I've been researching other solutions and every good provider charges 3 times more than BlueHost. Unfortunately my customers do not pay enough for me to switch and if I do it now, I'll be putting a lot of money from my pocket. So, for me the solution is to wait and pray have everything up and running again, and get more customers so I can move away from BlueHost in a near future.

 
Screenshot of http://gocompanion.co
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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been with them for a year. I can Justify the 1 star for all because of a horrible experience overall. I should have just quit and cut my losses in the first month.

I have never felt the need to do any bad reviews for anyone until now. My websites goes down constantly - and I mean that literally every single day. And one time my most important website somehow got messed up with their wordpress optimisation.

I contacted support and they asked me which site I would like restored. Fair enough I told them the folder and to my surprise they didn't just restore that 1 folder but the whole thing. Now I am stuck here re-doing all the changes they messed up and they called it a one time courtesy.

Buyers beware, once they have you on board, they don't care about the customer at all. I am now going to try SiteGround after doing some research. Hopefully I do not have any problems with them.

 
Screenshot of http://measure-x.com
2 stars
Support
1 stars
Features
4 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

I've had my service with Blue Host for 7 months. I am moving my service to another provider because:

1. I've never had to call support at any organization as many times as I have called Blue Host.

2.

The average hold time on every call was 8-10 minutes

3. I had a personal representative that was supposed to make sure I was happy. When I wasn't happy he wouldn't cal me back

4.

I've had numerous ( more than 20 emails) bounce, because one of their email servers was blacklisted.

5. I've had clients that attempted to send emails to my company that bounced because of server problems

6. I switched to a VPS to eliminate the email problems.

I had 3 outages my first week on the VPS service

7. I asked for compensation for the lack of email capability and web site being down, during a couple web conferences I was doing. The manager told me all he could for me was one month of service.

He told me he would have to check with management for more compensation. I never heard from him..

8. Their lack of service has cost me a lot of time and money

9.

They also screwed up the migration of my site to their service. Those are the reasons I am moving my service.If you want to call support a lot and wait on hold for 8-10 minutes this is the company

 
Screenshot of highschoolfootballamerica.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Sucks... and the reason simply is that I asked a specific question, got the wrong answer and when I talked to the tech team 9 hours later they admitted that sales is sometimes not trained well. If you don't want to post my critique - fine! Sometimes the truth hurts!

 
Screenshot of www.existdesigns.biz
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Review of vps

I have been a long time customer, I was very happy with the shared hosting. I needed to upgrade to VPS for my needs as my site was to resource heavy for their shared hosting. This is where my headaches began.

They advertise 30gb of space on bare VPS, this is really about 19gb because they don't mention that WHM and Cpanel will eat up a little over 10gb of space. Then the nightly, weekly and monthly backup will eat up your remainder of space so effectively you have 2 -3 GB to work with which causes the system to crash and emails to bounce. They will ask you to upgrade to an additional 30gb of space which will add an additional HD.

Which when mounted will take up around 10gb. So you still have a full root drive, and a 1/3 full second drive. Because your root drive will cause your cpanel and email to fail.

So now you will have to SSH in delete your backups to make room. Your Site will come back up and the next time your backups run your site will go down. So you will have a choice turn off backups or keep your site up.

The tech support will treat you like an idiot for trying to have a site with 30gb and having a backup of it. So all in all I have paid more money still have same problem and no real help from Bluehost. I had some of the best service in the past when I was on the shared hosting. If you need something better than shared I would look at SoftLayer or someone else.

 
Screenshot of yfancn.com
2 stars
Support
1 stars
Features
4 stars
Uptime
1 stars
Value
1 stars

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Worst host I have ever seen. Slow, Disconnected, Offline, happens all the time. Our team has to move to somewhere else, their home website has been often crashing. Recommend not to use.

 
Screenshot of http://raw-holistic-health.blogspot.co.uk/
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Worst hosting I have ever had. Firstly, I had shared hosting which constantly went down, then I upgraded to their new VPS which is still in Beta. This is when my real problems started.

I'm currently going through cancellation as my site has been down for more than two days now and because they won't deal with me over chat (as I'm not on shared) they either want me to phone or raise a ticket. I'm from the UK so I raised a ticket. I got an automated response saying they'd be in touch.

This was 3 Days ago!! And worse than my sites being down, I even can't access my cPanel. I've just set in motion a cancellation so I can at least get my money back, if not my site or files.

Good thing I migrated all my files to Blogger (Blogspot) before all this went down or I'd be still waiting on them for help in getting my sites back. Take my advice, if you're looking for hosting, look at Blogger. The page load speeds are much faster than most hosting you can buy and I've seen sites at 140,000 using Blogger.

How do I know this? I use a plugin for Chrome and Firefox called Wappalyzer. Page speeds that took upwards of 19 secs with Bluehost shared takes max 4 secs on Blogger.

Do yourself a favor, migrate your files to Blogger and get free hosting for life, No phoning Google up to ask where you site is because they have it all backed up and running smoothly. No hosting fees either. What more can you ask for?

 
Screenshot of www.webburr.com
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I use HostGator & godaddy also in my past. I use a script with google docs to check the up-time of my website. This script will check the up-time in every 5 minute and when Your Site is down it will check in every minute.

In a day i receive 30-50 sms regarding down time of my website but with blue host i will receive sms once in 2 or 3 days. This is the best thing about bluehost that it is providing real 99.9% up time.

 
Screenshot of www.elyssecurry.com
3.5 stars
Support
5 stars
Features
3 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

I want to let you know what an amazing tech support person Brigon Russel is. I have worked with many over the years I have been with you. and this young man is by far the most proficient at trouble shooting my problem and helping me to correct it.

I wanted his company to know the value he brings to the table and publicly Thank him for helping me. Warmly,
Elysse Curry

 
Screenshot of http://www.getpromoted.in
5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I love bluehost, they are great provider. uptime is great. only issue is their new support desk but that's also fine..one needs to wait bit longer.

 
Screenshot of www.cc-mena.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I would like to point our the likes and dislikes one by one

Likes

1)ease of use
2)support
3)uptime
4)backend interface
5)help resource
6)support forum
7)price
8)Problem solving
9)least chance of errors

Dislikes

1)primary domain being auto renewing(this can be made manual by putting a support ticket)
2) response time for a support ticket ( may go upto 4hrs)
3)live chat support(at times shows some error)

 
Screenshot of http://www.ewingenterprise.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

These guys are awesome, I've had them for three years and they are always up and running (unless you download and install the wrong plug-in for your wordpress site)... but you can call their customer support and within minutes, they'll have you up and running and excluding my plug-in error, the server has been up 100% of the time (and I have about 30 domains with full sites... they're not pointed or parked)... definitely get them!!1

 
Screenshot of https://www.photoboothimage.com/
2.5 stars
Support
1 stars
Features
4 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

So, i read how Bluehost was the best hosting environment for my wordpress website, I'm having a really rough start, after setting up my new 3 year hosting account everything looked good, as in lots of tools on offer. So i will do a quick domain transfer , right, wrong, you may want to check with your domain registrar, anyway 5 days later, Yipee, i can finally migrate my site. Nope, Bluehost has a php problem, so my site wouldn't, I should have mentioned i had a website developer standing by.

I contacted support on the phone who told me the problem had been resolved, I told my developer to carry on he told me the problem had not been fixed. It took a further 3 days for someone at Bluehost to finally release there wasn't a config file for php. So its finally fixed my Business website is working. I'm hoping my customers don't mind the invalid security certificate message they receive as they land on my site.

 
Screenshot of http://www.mike-otis-ibuildwebsites.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Bluehost hosting service is the best service provider out there. If you do a search for web hosting providers they come up number one in each category and there is a reason for it. They are available 24 hours a day and money back guarantee was one of the reasons I picked them. I own a web development business named Cyber-Farms and the up time is critical.

 
Screenshot of https://technewswith.me
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Hi,
I have been using BlueHost for my Wordpress Site for the past two months. Earlier I was using NameCheap hosting and now I feel glad that I switched. Currently, I'm using the Basic Shared Hosting plan.

BlueHost's shared hosting is not only fast but reliable with good customer support. I am also using the Cloudflare CDN which BlueHost and it has really improved the site's loading speed.So far, my site has been down only for once and that was just a few days after I switched to BlueHost. However, their customer support was fast in responding to my issue and they got it resolved within half an hour.

Since then, I haven't faced any issues with my site. Another good thing about BlueHost is their Control Panel. It is easy to use and user-friendly.

Bluehost's control panel also provides additional services like SEO based services and CloudFlare integration. I'll definitely upgrade to better plans at Bluehost once my website begins to generate more traffic. For small site owners and bloggers, I'll definitely recommend BlueHost for their excellent services.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I have been a client of BlueHost since 2010. During these 7 years I hosted more than a dozen of websites in their basic plan, and installed/upgraded my Wordpress sites smoothly over that time. They have a fast customer service the online world can boast off.

I usually make use of their support chat and you are able to talk to a real person, someone that knows WordPress and website technicalities very well. One major reason why I love BlueHost is because their support system is fantastic and they are knowledgeable on all issues. From my personal experience during these 7 years, if you need a reliable and affordable hosting, that fit on your pocket, go for BlueHost , frankly, you won't regret it.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I am relying on them for my business site and for using Wordpress for that site. All of my interactions with them have been top notch and Always ends up with a quick problem resolution. I have had to dive in to developing my own site and they have been a huge help - their tools make everything Easy!

I happen to be on a shared server plan and my speeds are very satisfactory for what I need - when I make more money at what I do I will definitely upgrade. I find the value excellent for what I get. If only my internet provider was as good as they are!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Can't be better. Speed, Peformance, support and uptime all are awesome. I highly recommend them.

Their servers are very high quality and I have never faced any downtime with them. Previously I was using HostGator and they were great but their policies regarding SSL certs and their support quality has made me look for another host and I feel really lucky that I found BlueHost.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

It was time for me to renew both of my website hosting packages and I had a few questions. My questions were quickly answered and I was educated on the products I had to choose from. As far as site down time I have not experienced any.

All in all Bluehost provides a good service and I have been very happy. I have recommended their web hosting services to my clients.

 
Screenshot of http://alanvo.com
2 stars
Support
1 stars
Features
2 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

I was with Bluehost for 6 years! Yes 6 years. Their uptime has been a real issue to me lately so I had to move away.

I tried to generate a full Cpanel backup, failed. Tried to download files via FTP, worked ok. Tried to generate backups for Mysql Databases, failed.

Tried again the following week, failed. Complained about it, issue was not resolved. Now my account has expired, and they are forcing me to renew my account to get the databases, which is completely ridiculous. I will never suggest anyone and not even my worst enemy to host their sites with Bluehost, ever again.

 
Screenshot of http://dharbin.com/
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I've been with Bluehost for quite a while. Honestly I chose it just to test if it's better than my previous hosting - HostGator.(I had terrible results with hostgator due to poor/slow customer service and down time!!). I don't really have much confidence initially.

But the fact proves that it's definitely a right choice I made. Not only did they migrated all the sites content seamlessly without any downtime, my visitors could not feel anything during the transition, but they even provide valuable information on the possible ways to improve my site(speed&seo). I highly appreciated the staff, as they are truly working from the perspective of customers, not just sales.

that is what makes a customer feel confident and become a loyal customer.:) As far as the down time issue, I can see there is still a few times, but each time the duration is less than 30 seconds, I'm completely satisfied with that. I'm also starting to prepare my other sites soon. Wish all the best!

 
Screenshot of http://napaneedlepoint.com
2 stars
Support
1 stars
Features
3 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

I have been a Bluehost customer since 2003, until February I was a happy one, with many subdomains all working happily. Out of the blue my two main blogs started hanging and not loading. When I tried to add a post I'd get database connection errors often.

For a week I kept trying to get support to help with this, but they had no idea what the problem was. Suddenly they shut down my account because all those problems I was having were excessive server requests (from some change they did but never acknowledged. It's had problems ever since, including getting shut down twice more, the entire database disappearing twice, due to one of their automatic processes, and deleting all the backups.

Their support people see "user error" as the reason for all problems, you cannot get to higher levels of support, they are poorly trained -- the worst I've ever seen. They do not even do what they say they are doing. This entire thing has cost me sleep, made me sick, and cost me customers.

I would not be moving my business if they had even made a small effort to help me. instead I'm moving & considering legal action against them. Stay away, stay far away!

 
Screenshot of http://zlat.net
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I purchased their hosting with my Business Visa, then I received my invoice and it didn't contain my company VAT number. I asked them about this issue, because I provided my VAT number in their order form. After that they started to ask me for a copy of my credit card.

How stupid is that OMG! Any fraud related criminals can make any "copy" of card in photoshop. If they have so stupid "antifraud" verification process, then it is better not to work with them. I can't imagine them to resolve any web hosting related issue with such approach.

 
Screenshot of http://badmintonvn.com
2.5 stars
Support
4 stars
Features
4 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Support & Hosting Management system are quite good, but the uptime & value are horrible. I've tried for a month but the server frequently down every night. I'm now looking for another hosting provider.

 
Screenshot of http://websitedesigns.com.au
3.5 stars
Support
1 stars
Features
4 stars
Uptime
3 stars
Value
5 stars

Was this review helpful? Yes | No

I have a dedicated server with Bluehost paying $150 per month, in three month blocks... and the level of support is well poor. Live Chat support is not offered, getting through to them simply results in a please call in.

Calling in means a long wait in a queue and if you phone general support you then have to queue to get through to dedicated support. Tickets - well these may get answered in a week or so after submitting them,

I've also experienced a major outage with my dedicated server down for most of 24 hours...

 
Screenshot of www.TheGuiltFreeCoach.com
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I appreciate the fact that I can get a live voice for assistance or chat with a support technician when I need help.

 
Screenshot of www.thepunditreport.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Setting up my blogs with bluehost was easy just because of their great support team. They are of immense help and even though I was noob they got me through without giving me a headache. Post purchase I realised I had bought site backup pro which I didn't need.

When I told them about this they immediately offered to refund my money - and they did this pretty fast. Their control panel is very intuitive an even though there are sponsored listings users have the choice to hide those bars. Uptime is also pretty good, and I really enjoy the performance that my blogs give. I can vouch for excellent performance when my blogs got traffic of up to 9000 uniques a day.

 
Screenshot of www.gudipudi.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

They are very professional and I would highly recommend them. Specially I love their control panel since its user friendly. In the last 3 years my sites went down only couple of times and that too only for a very short period.

 
1.5 stars
Support
1 stars
Features
1 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

I am bluehost reseller account holder since 2012 . But first 2 years its perfect then 3rd year there management change and suddenly they close the reseller accounts and for existing users they increase charges. But Now from last year i don't know why they close ticketing Complaint system and there support is become worst then ever.

For small issues you need to wait min 30 mins so they answer your live chat. And if soon they never fix there support issues. I will get my all clients account to other host providers.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Whenever I have a problem, the live-on-the-phone folks at BlueHost are friendly, courteous, knowledgeable, and they listen. So, my problems always get solved. They will walk me through the solution, wait while I go through the steps, offer suggestions, and then send me downloads and links if I need them.

I compare ALL the support I get to BlueHost. BlueHost always wins.

 

Most Popular BlueHost Hosting Plans

WooCommerce Shared Basic Cloud Starter
Disk Space 100GB 10GB 100GB
Bandwidth Unlimited 5GB Unlimited
Price $13.99/mo $2.75/mo $6.95/mo
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All BlueHost Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
WooCommerce Shared
  • WordPress
  • PHP
  • LAMP
  • Shell Access
  • PostgreSQL
  • Dedicated IP
100GB Unlimited $13.99/month
Usual price:
Shared Basic Shared
  • WordPress
  • PHP
  • LAMP
  • Shell Access
  • PostgreSQL
  • CentOS
10GB 5GB $2.75/month
Usual price:
Cloud Starter Cloud
  • WordPress
  • PHP
  • LAMP
  • Cloud
  • PostgreSQL
  • Python
100GB Unlimited $6.95/month
Usual price:
Shared Plus Shared
  • WordPress
  • PHP
  • LAMP
  • Shell Access
  • PostgreSQL
  • CentOS
100GB Unlimited $5.45/month
Usual price:
WP Standard Shared
  • WordPress
  • PHP
  • LAMP
  • Shell Access
  • Dedicated IP
  • cPanel
30GB Unlimited $19.99/month
Usual price:
WP Enhanced Shared
  • WordPress
  • PHP
  • LAMP
  • Shell Access
  • PostgreSQL
  • Dedicated IP
60GB Unlimited $59.87/month
Usual price:
WP Premium Shared
  • WordPress
  • PHP
  • LAMP
  • Dedicated IP
  • cPanel
  • Student
120GB Unlimited $114.99/month
Usual price:
VPS Standard VPS
  • WordPress
  • PHP
  • LAMP
  • Shell Access
  • Java
  • WHM
30GB 1TB $14.99/month
Usual price:
VPS Enhanced VPS
  • WordPress
  • PHP
  • LAMP
  • Shell Access
  • Java
  • WHM
60GB 2TB $29.99/month
Usual price:
VPS Premium VPS
  • WordPress
  • PHP
  • LAMP
  • Shell Access
  • Java
  • WHM
120GB 3TB $44.99/month
Usual price:
Dedicated Standard Dedicated
  • WordPress
  • PHP
  • LAMP
  • Dedicated Server
  • Shell Access
  • Java
500GB 5TB $79.99/month
Usual price:
Dedicated Enhanced Dedicated
  • WordPress
  • PHP
  • LAMP
  • Dedicated Server
  • Shell Access
  • Java
1TB 10TB $99.99/month
Usual price:
Dedicated Premium Dedicated
  • WordPress
  • PHP
  • LAMP
  • Dedicated Server
  • Shell Access
  • Java
1TB 15TB $119.99/month
Usual price:

BlueHost Frequently Asked Questions

  • What control panel does BlueHost provide?

    BlueHost offers cPanel on all of its plans. On VPS and dedicated hosting plans, it offers an enhanced version of cPanel so you can manage the server alongside your normal cPanel settings.

  • Does BlueHost offer a money-back guarantee?

    Yes. You can cancel your new Bluehost account within 30 days and receive a full refund. After 30 days, you can still cancel at any time for any reason and receive a prorated refund for the rest of your term.

    The refund applies to hosting only, not add-ons like domain registrations. When funds are returned, they will be credited to the payment method that was used originally.

  • Will BlueHost back up my website automatically?

    Yes. The basic version of SiteBackup Pro is included on all plans. SiteBackup Pro offers automated daily, weekly, and monthly backups.

    There is a paid version of the tool, which is offered as an optional upgrade. The paid version offers more features, including the ability to download individual files, folders, or tables.

  • What payment methods does BlueHost accept?

    You can pay for your hosting with Visa, MasterCard, Discover, American Express, or PayPal.

  • How many email addresses does Bluehost provide?

    You can create unlimited email addresses on most BlueHost accounts. The only exception is the cheapest shared hosting plan, which only offers 5 email addresses.

  • How do I contact BlueHost support?

    BlueHost offers tech support 24/7. You can contact the support team via live chat, ticket, or telephone. BlueHost offers three different support telephone numbers; one for WordPress help, one for VPS and dedicated support, and one for general questions.

  • What programming languages does Bluehost support?

    BlueHost supports the tools that you'll commonly find on a LAMP (Linux, Apache, MySQL and PHP) environment, including Python, Perl5, CGI, and Ruby on Rails.

    It does not support Windows technologies, like ASP or ColdFusion, as it does not offer Windows hosting packages.

  • Does BlueHost offer Windows hosting?

    No. BlueHost only offers Linux hosting packages.

  • Does BlueHost offer VPS hosting?

    Yes, BlueHost offers four different VPS hosting packages.

  • Does BlueHost offer a reseller hosting plan?

    No. BlueHost has discontinued all of its reseller hosting plans.

  • Is bandwidth and space unlimited on BlueHost's shared hosting plans?

    BlueHosts offers unmetered space and bandwidth on many of its hosting plans. Even though you can technically store and transfer as much data as you like, you'll be expected to adhere to its fair use limitations.

    So, you can build a large website on a shared plan, but you can't use it as a download site or repository. In practice, shared hosting is not suitable for very large, media-heavy websites.

    If you load up your account with media, you'll probably find that performance is poor. And if you use more than your fair share of shared hosting, you may be asked to reduce your usage or upgrade to a more suitable plan.

  • Will BlueHost help me to transfer my website?

    On a shared hosting plan, BlueHost will transfer your sites from another host, but this is a premium service that attracts an additional fee. The service is called Site Transfer, and covers up to 5 websites, and up to 20 email accounts.

    BlueHost does not offer site transfer services for VPS, cloud, or dedicated server hosting.

  • Can I get an SSL certificate from BlueHost?

    Yes. You can also purchase an SSL certificate through BlueHhost when you set up your account, or purchase one later, through your cPanel.

  • Does BlueHost offer a CDN?

    Yes. A basic version of CloudFlare is provided with shared hosting plans. You need to enable it in cPanel for each domain or subdomain.

    The basic version is not compatible with SSL-enabled domains.

    If you prefer, you can set up the service on the CloudFlare website and benefit from more advanced features. Note that you will need to change your name servers yourself if you sign up on the CloudFlare website.

    If you sign up for the basic version through your BlueHost cPanel, the name server change will be completed for you.

  • Does BlueHost offer an uptime guarantee?

    No. BlueHost does not have an uptime guarantee, and it does not publish any uptime targets on its website.

    If you experience downtime and choose to leave the host, it will not penalize you financially, and will provide a full refund for the unused time on your account.

  • Where is BlueHost's data center?

    BlueHost owns and manages its own data center in Provo, Utah.

  • Does BlueHost support Magento?

    While there's nothing to stop you installing Magento on a BlueHost server, the host does not provide specific Magento optimized plans.

    Additionally, it does not offer specific help with migrating Magento sites from another host, and offers no specific Magento technical support.

  • Which version of Linux is used on dedicated server plans?

    BlueHost uses CentOS on dedicated servers.

Who Are The Most Popular BlueHost Alternatives?

Overall 3.5 stars
Support
3.5 stars
Features
4 stars
Uptime
3.5 stars
Value
3.5 stars
Visit BlueHost

Price Comparison

BlueHost$2.75
SiteGround$3.95
InMotion Hosting$3.99
A2 Hosting$3.92
HostPapa$3.95
HostGator$3.40

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