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Blue Host customer support for WordPress hosting service is quite possible the worst thing ever. When you contact them with an issue they act like you caused it and should know how to fix it becuase you are on their "VPS" hosting plan. They market the service to get you in and leave you hanging when an issue arises. Every time I contact them, I get transferred, hug up on and chats are dropped with no answer.
Hi i have been using Bluehost for 5 years, in this hosting is where I have all my projects hosted websites and with much traffic and they hold me all visits i recommend it is a good professional hosting. I have 6 websites hosted on this hosting and rarely i suffer a shutdown, they have a good price for a professional hosting, i recommend it eyes closed several of my friends are hosting with bluehost and without any problem. I I found out this hosting on an old forum where participated, recommended by the admin and since then I still use it. I can connect to ftp without problems with the program ftp filezilla, hosting can be purchased for a year or more you can accommodate all your domains you want.
BlueHost is what I call a site hosting very good quality, with a good low rate for low-income person with great performance and features of the main hosts; what more can get from a website host? BlueHost can be placed on a shared server.
BlueHost support is relatively good time .To live support usually do not have to wait more than 10 minutes, the smartphone longest wait time I've done. The way they handle problems and solutions is very professional, compensibles and educated.
I recommend it
We've been using Bluehost since 2008 and for a non technical company (us) - they are the best! Their platform is easy to use, covers all of our bases (we needed video and photo galleries that we could change often) and they fit the bill to a T.
Additionally, any question we had, they were right there for us and let us through the process. It's been such a good fit that we've continued to add more services from them!
Finally, their communication is superlative. When they need to do regular maintenance, they let you know well in advance and it's never a problem.
We would highly recommend them to anyone and especially a small business where pennies really do count.
Have had Blue Host for a few years for some of our websites and they answered the telephone fairly quickly but their interface is not user friendly neither are the support folks particularly knowledgeable...for instance the folks answering the telephone had no idea how to look up what websites were hosted under my account which is bizarre. I only renewed because it was a last second decision but will be moving what websites we have to another hosting platform before next year...I do not recommend Blue Host for lack of ease of use.
My first communication with Bluehost happened in 2012, when I migrated one of my client's website from Joomla to WordPress. Bluehost's quick and easy setup and pleasant, straightforward user interface allowed me to set up WordPress in below few minutes. I love it, and still, I am using their services.
Let's talk about shared hosting of Bluehost. Bluehost does not offer month-to-month shared hosting plan. Instead, this requires you to register for a yearly plan. If you enroll in a two-year or three-year system, you get discounts. If you commit to staying put for three years, the service's $3.95 per month rate is attractive.
Bluehost's hosting packages come with a 30-days money back guarantee, free domain. Bluehost offers 24/7 telephone support, online chat, a ticket based system. Also, get $150 worth of FREE ad credits for search engines such as Bing and Yahoo.
my experience with buehost .
Bluehost has proven to be a competent served which fits all my needs, panels fluidity very safe and stable administration,
I can host unlimited domains so comfortable vals by 10 USD.
Finally, i think that bluehost is up to average webhosting services and in my little expertise, i can say that they are very professionals with their bussiness and i recommend this to all people that need a basic and intermediate web hosting service that have a good uptime service and that they live near where the datacenters of bluehost are located( i really dont know where :P ) for a good (but not cheap) cost.
blueshost thanks for such a nice service.
Support: I have been a BlueHost customer for past 2 and a half year. The time when I subscribed for the basic plan and host my first site there, I really enjoyed their support. They helped me alot to host my site and done things for me. Since, the start of 2016, I don't know what happen with them now they take almost 30 minutes to answer my queries on live chat, which is totally unacceptable.
Features: One of the good thing I really like about bluehost is their C-Panel. Their C-Panel interface is very easy to navigate and a non-techie person like me can easily pick the right tools (one click WordPress install) at the right time to use.
Uptime: I haven't had faced any major issue up till now. They promised to give me 99.9% uptime and I didn't notice any issue with uptime. Yes, after every few months they update their server and they send pre-notice about the downtime for few hours, which is acceptable.
Value: Great value comes with any subscription. My subscription comes with $150 free coupon for marketing and advertising which I really enjoyed.
I have just about pulled out all of my hair thanks to Blue Host and the customer service (or very lack of) that I have received. The issue I was experiencing was that I could receive emails but not send them. So I contacted Blue Host initially by Chat. It was a very slow process. The 1 minute timer turned into 30 minutes of waiting - what's the point of a timer if it is not accurate. Then having eventually managed to chat to someone, it was painful waiting for their response to my questions. Obviously they are dealing with multiple enquiries but never did I once feel that my issue was being taken seriously. I was promised by the 'technician' that my issue would be resolved in 2 hours, 4 hours later nothing. I contacted them again and was advised it would be overnight. I contacted them the following morning and the issue was still not resolved.
So I decided to telephone them (from the UK) and advised that the issue would take 24 hours. Yes you guessed it 24 hours later and nothing. On speaking to the 'technician' again he advised that they did not have enough information and yet on my previous call I spent 30 minutes going through the issue with them. Bloody hopeless.
So despite my business being effected for nearly 48 hours, they decided to look into the issue - they were doing me a favour by putting me to the front of the queue even though I had been informed that this would be resolved within a few hours - how bloody good of them!!!
Obviously unhappy with the service that I have been provided I wished to raise a complaint - guess what - no supervisors or managers available and apparently no complaints department. What a load of rubbish. As soon as I can I will be moving on - stay well clear - you have been warned,
Bluehost is a powerful and economical hosting. It was very pleasant particularly the experience with this company, a leading worldwide as a Web hosting company is concerned. The technical support in Spanish has been a great help, initially to migrate all websites that was stored in the previous company and then to answer some concerns I had about how to activate certain features on my plan. The price is excellent in relation to other companies market leaders such as Hostgator or Banahosting.
Hello, I come to share my experience with Bluehost, currently I have not had any apparent problem with the service, so I think it's been good. I hired one of those plans for wordpress, around 1 year and I hope that the money that I spent there has not been bad, for all moments of wonder with my web, it has not yet reported problems or has been dropped or anything style, I hope continues.
- Difference plans. Depending on your needs you will find very cheap for what you really need prices, without you left big a server for a specific, small project.
- Easy to use dashboard. For we are not skilled programmers, a control panel as the bluehost is simple to use.
- Applications. Surely your web may be Wordpress or Joomla. In bluehost you can do the integration from the own administration panel and forget about FTP.
- Very good customer. All the times that I needed have not only guided me but also they have solved the problem.
BlueHost is a nice hosting. It have all the best features and its easy to use.
Support team is also good and listens to all issues. It is affordable hosting for the micro niche site.
The UPTIME is good but the site do not claim that it provides 99.9 percent UPTIME. Hope it HELPS!
No, no, and no.
My site has been down for days. I tried to reach them by email, chat, and phone. No response. I waited on the the phone for over 20 minutes before giving up. As for the chat, there's a countdown of "minutes" until the next representative is available. I say "minutes" because I actually timed it and each "minute" is around 120 seconds. It started at "12", but 20 actual minutes later, when it got down to 2 minutes the timer reset itself up to 8.
30 day money guarantee? Yeah right. That's not even an option!
I tried contacting them through Paypal to get my money back. No response. Eventually I had to escalate and let Paypal handle it. Still waiting for my money back. Save yourself a trouble and host elsewhere. I'm not even sure there are real people behind this "service".
BlueHost is fast and reliable. I ALWAYS get a person who knows what they are doing when I call. Only drawback, lack of assistance in web site building. You're on your own. All they'll tell you is to go to the nightmare site wordpress. I'd rather go to the dentist.
Blue Host has a great reputation and my virtual assistant is happy I chose them. Blue Host keeps me informed and proactively takes care of updates. I am low tech and I find Blue Host easy to use and understand. Their hosting process makes it easy for me to be their customer by keeping things user friendly and straightforward. Thank you, Blue Host!
Bluehost has done a great job hosting my websites. I use Concrete5 for my cms and there haven't been any issues thus far. I'm a fairly low maintenance customer, but the few times I needed technical support they were able to solve the issue quickly. I haven't noticed the website go down. It is easy to create new email accounts for my business, forward web addresses, put up auto responder messages, and forward our email accounts to gmail.
Whenever I have a problem, the live-on-the-phone folks at BlueHost are friendly, courteous, knowledgeable, and they listen. So, my problems always get solved. They will walk me through the solution, wait while I go through the steps, offer suggestions, and then send me downloads and links if I need them. I compare ALL the support I get to BlueHost. BlueHost always wins.
They always are available to answer questions and never make me feel stupid for asking even obvious things. I have never had an issue with my site being down or with the tools Bluehost provides. I am very satisfied and recommend them to my friends who need web hosting services.
Bluehost is really good and I'm not sure if what I would like to be able to do is from Bluehost or Wordpress... but my biggest problem is wanting to put my articles in a particular order so that they appear only once on each area and to have a "more" arrow on the bottom of the page instead of the "older posts".
I've been using Bluehost for a number of years. Brought here when one of my clients was already using Bluehost. Their support and availability to my particular needs has worked well. I have several other sites that I'll be moving.as the current host has proven to be a little less than accommodating.
Email is frequently in and out. I can only suspect my sites are doing the same. Your chat support has plummeted to an all time low. They're not knowledgeable, screw things up, and are not customer-focused. When I asked for a manager last time I saw stonewalled, so now I still have to call to get my issue resolved. I'm planning on moving everything to a new host as soon as I can make the time.
Poor support from sales and tech support regarding an add on service. "Advance Search" $ 12.99 per month.Tech support could not tell me how the app works, keep sending me to sales, sales send me to billing, billing back to sales then to SOLO SEO who does not answer phone. If I don't know how the add on service works or if it is working, then I need to find out
Through my experience of using BlueHost, i think that's it's one of the best hosting providers, but it has also some cons that could probably influence in its reputation. One of the best things i like about BlueHost is that their server is 99% reliable. That means that there are rarely some downtimes and when they are, they make sure to fix it asap! I like also how easy they make things when you want to sign up for them: smooth & easy registration process, many apps integrations, official wordpress.org intergration... And of course let's not forget their low pricing!
But as i've said earlier, there are some cons that they should DEFINITIVELY consider in order to gain more trust. One of the things i hate about them is that the site is very slow in loading! And their customer service isn't the best (they should definitively look for a better customer service). And if you're just starting in building your website, i suggest that you learn how to host and manipulate things in your hosting first (there are a lot of youtube videos teaching this) and then apply for their service because their tutorials and walk-through videos are SO EXPENSIVE!
All in all, i think that BlueHost is really a good host for beginners and if they can work on their cons, they may be the top in hosting!
I am a webmaster who manages a number of sites, most of which were previously on bluehost.
I have had nothing but trouble with bluehost. I manage a number of sites, including our company website, and their support was unhelpful at best. My almost brand new (ie, not bogged down) WP installation was dealing with 10-15 second load times, if it would load at all. And another site was taken offline for almost 3 days due to bluehost's database issues, and as I was transferring a third away from them, the server itself crashed, leaving me without my site's data for the rest of the day, and the site offline.
I'm not sure if their infrastructure is crumbling or if it's just incompetency, but in 2 months, 3 separate sites (hosted on 3 separate boxes...I checked) all experienced relatively serious issues.
In other words, I am staying clear of bluehost, and moving all my clients away from them as soon as I'm able. Stay clear.
It is Very Good for new web sites
I am a overall pleased customer with Bluehost for a few years now. Let me list down the Pros and Cons, I experienced with Bluehost.
2. Adwords credit
3. They have exceeded their guaranteed uptime.
4. Attractive Freebies
1. Occasionally slow if your website grows bigger.
2. Online Support is not the best, I will recommend you to use their emails which has a better response with promptness
I have been a loyal customer of bluehost hence I believe that this hosting website deserves a positive review. I have been a customer for above 6-7 years and now and in all this while, I haven’t received anyserious issues that would lead me to change my hosting website. The technical support team always have responded to my queries and questions instantly, which is exactly what you expect from a good hosting website. My website is generally a guest house to a lot of traffic and the servers handle it beautifully. Almost all of the problems I have faced were taken care of under an hour. Even in rare situations where I was apprehensive if the technical team would be able to solve the problem at all, they made sure they corrected everything for me in the shortest time possible. Therefore, I would completely recommend the web host to everyone Fast and furious if I may call it.
Bluehost highly trained support team was fantastic not only with their professional manner but also with their expedience in getting back to me with some questions I had setting up my hosting account. Instead of waiting days as with my last hosting company, I only waiting an hour or so and hey came back with a solution.
I would recommend Bluehost to anyone who needed hosting at a great price, stellar service and rock solid support.
Undoubtedly the best of Bluehost is their customer service, as well as offering the typical contact form to give you support, Bluehost offers an online chat room and even a telephone service that runs 24/7, with which you can solve your problem quickly. Apart from the above, regarding own caracterísitcas Hosting, Bluehost provides disk space and data transfer (bandwidth) Unlimited, plus the chance to add the number of domains you wish. This plan also includes personal web tools and web site creator software.
guaranteeing quality service and support top. This plan in addition to the above, with typical services CPanel, FTP, Email, Database (MySQL), phpMyAdmin and PHP 5. Everything needed to start a small but visioning web project.
Finally, in addition to the above, it is worth mentioning that since Bluehost has many years in the market, many well known companies host their files here, so you should not fear that some day your site disappear without returning to never see .
Bluehost is one of the best quality Hosting services provider. They having clients in very huge quantity and they are really surprised with there services. I have personally experienced with them, and i am fully satisfied with there services, up time is really Good which is 99.99% as they says.
Most important things in there technology which make it unique from other hosting providers. They have seven different packages for there clients as like Shared hosting, Cloud Hosting, Wordpress, Hosting, WooCommerece Hosting, VPS Hosting and Dedicate Hosting but even i use there shared hosting personally and its work best for my small blog even i will recommend it to every newbie, because of its up time and speed.
One last but important thing i will definitely say, which is best of the best and i like bluehost for it that is there support. Yes! There support is included in the one of the best support at a day right now, they giving response within no time..... And that is not hearing things which i write above. That all are real that's why i shift on bluehost .
I talk about bluehost , an American company that offers several services, for which I hired the hosting for my .COM and .US domains cooltourspain
The price is $ 4.95 / month, with a total of 59.40 for a year.
I have 3 email accounts and offer me a total of 250MB of webmail which is not much, but what I pay is sufiente .
The interface is OK , because if you want to access the part of hosting you have to do from a tab and email from another . Mail received are not saved in bluehost if I have it set to be saved in my gmail , but I do not like this option.
In short , I think I 'll keep looking for other hosting companies to continue next year.
Since the last year i had been using this great hosting service, and in my opinion it was a very confortable experiece since the begining, the best thing of all is: your page will never crash even if you have high trafic,
i will recomend BlueHost to everyone. i remember one time i forgot my password and the customer service was the best it was fast and smoth. thanks for everything. i hope to keep hosting my website here.
What stands out from bluehost
Its excellent performance due to its loose policy resources. The quality and performance of this hosting have nothing to envy the famous brands of premium hosting and more expensive as WPEngine or Synthesis.
They are among the few suppliers who use SSDs in their servers that make it much faster than conventional disk server, but they are also much more expensive.
It has specialized technical support for WordPress, Joomla and Prestashop (professional and higher plan).
They have a support service 24 x 7 and even more important: his attitude is excellent. They are a medium, close size, not a mega-company where you are an anonymous number among tens of thousands more and it shows in the "darling" of care.
Free you migrate your blog WordPress, Joomla site or shop Prestashop when you open a new account.
It is a Spanish hosting provider. You have IPs Spanish and Latin America (important for response times and positive SEO) and many other countries if you need it (Germany, France, Canada, USA, etc.).
Hello from years ago have a hosting shared on bluehost for 5 years I have this hosting where I have all my projects hosted websites and with much traffic and they hold me all visits q I recommend is a good professional hosting.
I have 6 websites hosted on this hosting and rarely dropped the price is $3.95/month monthly is a good price for a professional hosting bluehost as recommend it to eyes closed several of my friends have hosting this website and without any problem I I found out this hosting on an old forum where participated, there is recommended by the admin and since that date the isgo using.
I can connect to ftp without problems with the program ftp filezilla without any problem only once I could not connect and use cuteftp and all ok hosting you can buy x a year or more you can accommodate all your q domains you want.
I took with them about 4 months and I can not say nothing but good things about the service they offer. At first I hesitated because it was not in Spain and the price + unlimited word , did not give me a good feeling about the truth. At the end choose to buy it where it could host as many domain names as would among other advantages.
After 4 months as I mentioned before, I am very very happy with the service they offer, both answering support tickets in perfect Spanish incredibly quickly and further provided with a solution in hand. As for the speed of the server ( SSD features ) it is very good (of course, if you have a little ... well optimized website you will be slower ) .
my websites continue to grow and can prove the VPS to the company , sure I would be pleasantly surprised.
For some time using their services.
Highly recommend them because the customer service was good and the speed and efficiency of service show that it is one of the best places to purchase your hosting, so I highly recommend it and I hope many of you folks can find what I I needed to find a service of these.
My bluehost recommendation is based on easy running condition.The set of features it has is really easy to work with. In addition to the standard rate, you can password protect sensitive directories, giving a good level of security. The support center is easy to navigate and quick mind leads to the information required. Each feature of a plan is shown in detail if it takes a little more explanation.
This service also has an excellent customer support. If you search for answers you will find everything you need and some things will be learned in the process. They have step by step guides for the most common tasks, designed in new customers, has more than 60 video tutorials; a forum for users, an information base and many other options to get the most out of the service. His dedication in this area shows how much they care about their clients. The total domain is entirely possible, is at your fingertips.
BlueHost offers a set of very good traffic analysis tools. The Webalizer provides detailed and easy to configure reports in HTML, for easy viewing on your navegador.Es able to diagnose through log files over 2 million hits in less than 30 seconds. AWStats log shows the information graphically, part dela processing information for later analysis.
In addition, marketing tools are effective - but good advice found in the help section if you need to know more about SEO. To help achieve an early visibility, BlueHost submit your site to search engines and mailing lists to promote it. It also gives free $ 75 USD SHALL use Google AdWords.
The analysis bluehost I do is about the service it offers for online stores: osCommerce, Agora, Cube Cart and Zen Crt. Also you create blogs, surveys and others with WordPress. Free Elservicio drag-and-drop (drag and drop) allows you to create complex sites in one easy step.
Such is BlueHost
Pretty good, it offers exceptional bandwidth and storage for a low price. The service, attention and intelligence help and support are good. I am confident that this service could become one of the greats.
I was with Bluehost for 6 years! Yes 6 years. Their uptime has been a real issue to me lately so I had to move away. I tried to generate a full Cpanel backup, failed. Tried to download files via FTP, worked ok. Tried to generate backups for Mysql Databases, failed. Tried again the following week, failed. Complained about it, issue was not resolved. Now my account has expired, and they are forcing me to renew my account to get the databases, which is completely ridiculous. I will never suggest anyone and not even my worst enemy to host their sites with Bluehost, ever again.
I used BlueHost always, I am a user for 10 years, the truth I have never had serious problems that would make me want to switch hosting. The technical service has been quick to answer my questions and problems. In 10 years that use has been fallen from my web but nothing major that has not been solved in less than an hour, as I have websites that receive lots of traffic do not really affect these micro falls that occur very infrequently when.
I recommend it 100%
As for service, I can say very good, respond quickly and almost 80% with the right solution, the only problem is that this plays in English, a ticket or message in English.
The control panel (cPanel) very easy to use, say that very graphic, descriptive icons on who does what.
The service is quite stable, when something happens you are reporting almost immediately by mail.
From my point of view I really liked to use, very good investment, in story to technical support and agility of response give it a 10, the only trouble is that only this in English, I think it would be good if they extend to Spanish, especially technical support.
Uptime is excellent, never have had a fall in the months that I have to use the service, it is also very economical.
I recommend it.
I took about 2 months working with whoistingthis and one of the things I have happy is the speed of response. Regardless of when you have come to help, they have not taken more than 10 minutes to help me. I recently had to make some massive changes in my server. I was staying 2 domain and wanted to reorganize their locations, and add a third party to host the wordpress the first domain, so that this first change completely. I started using the tutorials that are magnificent in his excellent blog -100% recommended- but for some reason unknown to me, could not. So I opened it and ticket and I got in touch with them. As I said, they went immediately to offer support and after explaining what he wanted to do, got down to work and they left me as I wanted. I was quite surprised because I got scared thinking they would not be able to do it and end up having to start everything from 0. Thanks to technical support. So a pleasure! ray
i started my personal Blog 2 years ago , in the past i used blogspot ,but i moved later to Shared hosting for more advanced features , and i transferred from Blogger to Wordpress , i Found Bluehost has what i need for hosting my blog , the 1Click install is fantastic , helped me to install wordpress automatically , however my blog has very good up time (%99) , i was asked once if i need more power i have to move to their VPS , but it was temporarily increase in traffic , so the overall experience [ Fast Hosting; Power Resources] excellent and you will find what you paid for , recommended for medium and small websites with average traffic and Excellent for microniche , if you need more resources for huge traffic you have to go with VPS . Their prices are good compared to other , and i used the Marketing Coupons in the Cpanel and promoted my website.
So far, everything is going perfectly, and the truth, I have not had the need to get in touch with them because of bad service, or because of a fall of some of my websites. Once, I saw the need to get in touch with them, but it was because I had forgotten the access data, and I can say the service was the best; good attention and speed in it. Currently I have the hosting service $ 10, and best of all, is that I can host unlimited domains and websites do not fall in heavy traffic. Until today and according to my experience, it is the best hosting I've hired, and I do not regret having done so. If you're looking for a good hosting that supports thousands of hits and good customer service, no doubt,
Hello comrades have just 2 websites . I chose them because their advertising convinced me , support responds quickly to so far all goes well, the price is affordable and is a company with very good reputation and I feel safe with them. I too do very well with them. I've been hosting for several years and always without problems. Recommended
I have a few years with two hosting services and multiple domains contracted with this company and I have to accept that are competitively priced when registering domains which I liked, very often have the domains (which are expensive competitors ) in promotion for very affordable prices if you sign up for several years. Allow you to change the DNS from your administration panel and that is a plus, of all xpress reviewed hostings only has the problem of not letting change so easily. Besides registering a domain have some sort of agreement with not one but does that is online in a few hours , when normally have to wait 24-72 hours for the domain name withdrawal.
Good for new sites
Bluehost has been around for a long time and I have been a happy customer for a few years.
2. Adwords credit (not sure if anyone needs it, though)
3. Good for a bunch of small websites. If you have 15 sites that receive barely any traffic (under 100 visits a day)
1. A bit slow if the site grows bigger
2. Renewal pricing is not the same as promotional pricing on signup.
Important Features of BlueHost:
The domain managers at BlueHost ensure the tracking, updating, transfer, purchase and administer all your domains in one place. It also offers a free.com domain which immensely helps make life easier for customers. There are certain accounts that support unlimited add-ons and parked domains, subdomains as well as domestic and sub-domestic domains. When you trust BlueHost, you don’t need to face any problems related to your domain.
It also enables you to create and manage multiple email accounts which also have certain advanced features. These features involve account filters and forwarding rules. In addition to this, it also helps in securing POP3 and IMAP which help in supporting third-party clients’ compatibility. They also allow spam protection and unique user control which secure your privacy and you become less prone to viruses, malware or hacks.
The host offers automatic backups at regular daily, weekly or monthly intervals. This enables you to restore all your data just by making a few clicks. You can also backup your important files and specific folders by selecting those files.
• Resource Protection
The system identifies that your website needs additional resources so it reassigns them to isolated systems. This helps increase your website’s performance and also cancels the effect of risks associated with shared servers.
BlueHost realizes that you need to move on to more powerful options so it helps make upgrading to higher levels easily.
• Unlimited Support
Their management team offers unlimited support for your website available 24 hours a day and seven days a week which means you are never going to feel unattended.
I've been with BlueHost for over 3 years now - I bought 36 month hosting (as it works out cheaper per month than 12 months or 24 months) - and had very minimal complaints.
I currently host my own blog and the blogs for some friends. There were occasionally tricky things, such as figuring out that I needed to make sure my IP was whitelisted when I wanted to remote access the MySQL database - but once I made a note in my config to remember that, it hasn't been a problem.
There were some points when it seemed that the page loading times were a bit slow, but I have not noticed that recently.
The main reason for my high review is that when I received the renewal notice (I appreciate the 3-month, 2-month and 1-month warnings - I don't act on them immediately) I was quite shocked that the renewal price (about $11.99/mo) was more than double my initial price (about $4.99/mo). I did some research and found out that this was because it had been a promotion for new customers, etc. I was all set for going with another host, but before I bit the bullet, I decided to contact BlueHost customer service. To make a long story short, after I explained the situation, the customer service agent spoke to a manager and then came back to say they would offer me a renewal price that actually was a few pence cheaper than my initial price 3 years ago - the moral of the story being, you don't ask, you don't get!
I was happy to sign on for another 36 months at that price, having had no major complaints about the service, and preferring to avoid the hassle of switching to another host (for the medium package, no one else beat the price anyway). I recently set up a couple of new simple blogs and it was very quick to do and use. I'm not sure if someone requiring business hosting will find all their needs met by BlueHost, but in my case as someone hosting a few personal sites for myself and friends, I have no complaints - and I appreciate BlueHost's valuing me as a customer by offering me a good deal.
Out of all the hosting providers I have used, Bluehost has actually been one of my favorites despite the many negative reviews I've read to the contrary. Whether I am 'lucky' or not, I'll say a few things about their service that may be helpful to those hosting with them. First, they are really accommodating with multiple add-on domain issues and cron problems, also issues with mod-security on linux apache installs. They were helpful when I was first playing around and learning about how to set up add-on domains.
Clearly when you have a lot of wordpress installs on the same shared hosting, it eats up your 'inode' limits that the host sets for your account (inodes being not the size of your files, but a system that the hosting company uses to basically limit your file usage ... by counting how many bits of 'data' you end up using).
So in my case I was playing around with various configurations like php.ini files and htaccess. Since I was still learning basic site administration, I was really learning through trial and error. Whenever I've run into issues and get stuck (lol always backup your data!), I usually get a quick response from them and they'll confirm with me if an issue was on their end or mine. Also if I was able to change something vs. not change something on my shared hosting server.
Basically if a newbie or intermediate site admin is looking for a reliable place to administer their own HTML or wordpress sites, Bluehost definitely has great value in my experience and even now they continue to do so.
So I've been using BlueHost for a while now to host my personal website, And I'll say I'm pretty satisfied with their services the only problems I had were the fact that connecting to MySQL doesn't always seem to work can't figure out why yet. The other problem I faced with the service was that a image on the server kept being removed after a period of time without notice. Other than that everything worked fine I could easily login to the server, FTP was also easy to access. Overall I like their service they offer enough free plans for you to try out and see if it fits your business.
About 3 years ago I decided that I wanted to make a personal website, and knew absolutely nothing about domains, web design, and hosting. I went to Bluehost, scanned the cheap pricing, registered my FREE domain that Bluehost provides, signed up for a fairly cheap price, and started monkeying around with it.
1. Easy to Use
Within 2 hours I had added my domain, installed Wordpress (an easy to use website builder), and created an exceptionally good looking & fully functional site.
You have immediate access to all your files in Files Manager, so there's no need to use FTP. The interface is also completely arrangeable to your liking.
2. Customer Support
BlueHost support is top notch. They have over 60 user friendly video tutorials, a live forum, email contact, and 24/7 phone support. If you're serious about your business, website, blog, etc. then it's vital to have this kind of immediate access to help.
Their phone support is incredible. NO, you don't get some guy who can barely speak English. The staff there is friendly, patient, knowledgeable, and real people who aren't just stuck to some script.
My blog one night at 2:00 PM crashed due to a PHP error in my code. I called them up without having to wait, the guy remotely went into my files and fixed everything. I've also accidentally deleted some important files...no problem I just sent an email and within minutes they'd restored my entire site from their backup system which runs nearly every hour.
3. Unlimited/Free Features
Unlimited Domain Hosting - I have a little over 100 domains hosted with Bluehost, and there hasn't been a single problem. Host as many as you'd like. Also what's nice is that Bluehost keeps track of when you're domains are going to expire, and will warn you ahead of time to renew.
Let me just start out by saying that this company has the best support of any company I’ve ever had to call a support line for in my entire life. I one time was fiddling with files in an FTP client for my blog, and I clicked the wrong something and brought the whole site down. (I’m not particularly technical and what I was doing was over my head) I called BlueHost, and the gentleman on the other end was able to figure out what I did wrong and explain to me how to do it properly in the future. I never wait for more than a couple minutes when I have had to call them, and they have all sorts of guides and videos to help along the way in their help center. Long story short on the support team over at Bluehost is I hope you mess something up and have to call them like I did. Bet you anything you’ll be recommending them after that.
But be careful with some of the upsells they offer you are complete garbage. For instance, the SEO package is absolutely useless. You should want to learn SEO because it is extremely valuable. Any paid SEO service through a hosting provider is a waste of money, though.
It's the third hosting I've used for my agency website, which I truly believe to be the last one.:)
For the previous godaddy and a free hosting, I always have this or that kind of problem, like port is not enabled, website is down from time to time, my site could not be backup in time... etc. But this time, I have not a single problem, I have to say bluehost staff is quite professional and dedicated to the work, they have absolutely deep knowledge about hosting, optimization, migration... etc, 9 out of 10 times my issue is resolved within the live chat, not even in ticket.
I'm so glad I'm working with a reputated company that truly cares about their customer.
I highly recommend anyone who are still on the fence about hosting options could take a look, you won't regret anyway!
It's been almost one year since I've been staying with Bluehost.
Overall it's a great host, and here is a bit of personal thoughts:)
- Cost effective, cheap pricing with flexible plans(Standard performance is good enough already)
- Unlimited bandwidth, though it's still long way to go for my small site to get decent traffic, it's surely a great plus.
- Pro&friendly staff
- For the cheapest option, I would still suggest they could change to unlimited space
- Email storage a bit small, though it's good for my current site. I would need to upgrade later on.
I took time working with them and I found it m Very Satisfactory .
The server runs répido and stable, the activation it has also been , and correct support by chat and email as well. CURRENTLY Do I have 5 Pages in basic plan and work perfectly . Subdomains therefore Como redirections and Email will Perfection.
Previously Work with 1 & 1 But given its price rise esta In Alternative and I look like or happier than the above .
A greeting .
Well, I'm sort of a picky person while being a customer:), but bluehost never let me know for the past two years.
I have a blog style site with decent traffic, but even on a shared hosting plan, I could not feel obviously slowness, most page redirects complete within around 1-1.5 sec, though there is a bit of down time.(Mostly from their maintenance, upgrade...etc.)
The free site builder is easy to use, and I can get live support from 24/7, which is pretty impressive, as I know it's hard to cover the support from different areas due to big time zone.
I've chatted with their staff a few times, my issues are usually resolved at professional manner. These guys know what they are doing!
There is also one thing which I suggest, that I wish they could provide more dedicated ips for shared plans, and probably restrict number of hosts for the same server. Generally, it's good host from personal point of perspective.
I've been with Bluehost for quite a while.
Honestly I chose it just to test if it's better than my previous hosting - Hostgator.(I had terrible results with hostgator due to poor/slow customer service and down time!!). I don't really have much confidence initially. But the fact proves that it's definitely a right choice I made.
Not only did they migrated all the sites content seamlessly without any downtime, my visitors could not feel anything during the transition, but they even provide valuable information on the possible ways to improve my site(speed&seo). I highly appreciated the staff, as they are truly working from the perspective of customers, not just sales. that is what makes a customer feel confident and become a loyal customer.:) As far as the down time issue, I can see there is still a few times, but each time the duration is less than 30 seconds, I'm completely satisfied with that.
I'm also starting to prepare my other sites soon.
Wish all the best!
Bluehost is one of the simplest hosting platforms available if you want to get your site up and running quick and easy.
- Easy instructions make getting your site live a breeze
- Wordpress and other CMS solutions installed with 1 click (time saver)
- Unlimited domain add ons (good if you have more than one site)
- Unlimited bandwidth (be careful not to abuse this feature as they have a FUP fair use policy) but definitely enough bandwidth for most sites
- Hosting speed is great and I've had 100% uptime
- Easy support
Over all if you run a normal website for a business or blog that is not crazy busy with traffic like BuzzFeed BlueHost is perfect, plus if your site is the next BuzzFeed etc you probably need your own server.
My over all rating of BlueHost is 9 / 10 as I have been with them for over 3 years so that must mean something.
On completion of 4 long years with Bluehost, I feel myself bound to express my satisfaction in best possible words for them. Before moving on to Bluehost, I had few bad experiences with many big names in hosting industry. Then I decided to give Bluehost a try and in 4 years they have never disappointed me. They have awesome and balanced hosting plans which can serve to all types of websites.
I started with their shared hosting plan and enjoyed that more than premium plans of other hosting services. After feeling myself comfortable, I switched on to their wordpress hosting which also went beyond expectations. Now days I am using Bluehost Cloud and VPS plans, and experience is more than what is required or expected.
One click CMS installation features. in-built cloudflare and many such features work flawlessly for the benefit of webmasters.
Uptime is 99.99% as what they advertise and I hardly get any down time for even busiest sessions on my websites.
I am using Bluehost for all types of websites, ranging from personal blog to a busy eCommerce platform and havent faced any serious issue.
In the end, few words about their support. They are best in the business. Ready to solve any issue whenever asked and get back to the customer at the earliest possible with most suitable solution for websites.
Will continue with them for as long as possible for sure.
I am using bluehost since the day I started my digital journey. I've been blogging from past 5+ years and till now my experience with bluehost is quite good. I never looked for too much support, but yeah I prefer the uptime and security on everything. I just need these two things to be perfect and rest I can manage. And that's what bluehost provides.
Although it is not the cheapest host but it provides perfect low introductory packages for starters. Keeping in mind the popularity, I would say it is not expensive. It fits in every category. whether you're some starter or advanced user, bluehost has got you covered.
The security system is quite awesome in bluehost. The tools it offers are famous for combating the security threats. You can prevent the spam with ease by using the spamassassin tool. It supports cloudfare that helps to defend the DDOS attacks. Plus the hotlink protection prevents content stealing and also allows you to block IPs & secure web sessions.
The integration of apps makes it more user friendly. And on top of all these features, it provides 99% proven uptime. I am not saying this with my mind, I've personally tested it. The majority of hosts there claims to give 99% uptime but most of them failed to provide even 70%. But bluehost server time is the best thing about it. It makes bluehost stands out. I personally like it the most.
Every thing has pros and cons. Some of the cons of bluehost includes the slow speeds(very rare), like others it is also not truly unlimited, expensive starter guide and the bad customer support.
If we sum up the pros and cons then I would say that nobody is perfect. So in finding the perfect, you'll lose your main point of digital journey. If talking about my personal views about bluehost, I would recommend it. Give it a shot and you'll not regret it.
I have been using BlueHost for a year know and can tell you that their service is the highest quality.
I never had a single issue with speed and load time with my websites using BlueHost servers.
The costumer service is very quick to answer any questions or problems you might have. They can even
access your cpanel and assist you in any trouble might occur.
I will recommend them to anyone who is looking for a reliable hosting service.
We are an interior designing company and wanted to have a website to promote our brand and increase our sales. In the process we have come across Bluehost and took their web hosting plan. Had a couple of issues in the beginning because we have no idea about the installation and hosting process but once we got to their customer care, Mr.John was excellent in assisting our problem. He was extremely knowledgeable and patient to understand our problem and he helped us immediately. They have exceeded our expectations towards their role in supporting customers. Our website was live within no time and we really are very happy with the quality of their service. We were provided with unlimited disk space and data transfer. Till now we haven't seen any downtime or any other issues with Bluehost.The bandwidth they have provided us is enough for our business and we are pleased with the way Bluehost treats their customers.
Once again thank to Bluehost for their excellent web hosting service.
Well Bluehost is really good, especially for bloggers. I'm using them for my small sites. However I'm using their shared hosting plans for those sites, but I can say proudly that they are great value for money and I'm hell happy with them. The only problem I'd faced with them is the down time in a month. But I know that this is very normal also these down times never last for even 5 minutes, so they are very good for small sites and new bloggers. :)
Vote for Bluehost !
BlueHost has been in business since 2002. They have over 20,000 customers and hosting millions of domains. They are huge and successful. Many web hosts have gone out of business and yet they are growing big and fast. They must have served their customers very well.
All their customer supports are US based.
They are using the world #1 web hosting control panel – the CPanel.
They provide an installer known as SimpleScripts that allows you to install more than 50 scripts easily, including all the popular scripts such as WordPress, Joomla, Drupal and Magento..
They offer ANYTIME money back guarantee. If you are unhappy with them, you can cancel your account and get the unused portion back. If you cancel before the first 30 days, you get a full refund.
Most web hosts rent a datacenter because it is very costly to own one. Bluehost actually build their own datacenter! They have full control and access to their servers which means problems can be solved faster.
I moved to Bluehost 2 years ago. I had been with 1and1 for 10+ years before that. I create and support websites and email services for numerous small businesses. I left 1and1 due to lousy support and email problems. Bluehost has been amazing. Email works well, spam filtering is built in if you enable it. Web sites load fast and have no artificial limitations (as with NODaddy). Chat support can take a few minutes to cue up, but they resolve your issue first time. I wanted to give Bluehost a boost after an extremely frustrating experience (still ongoing BTW) with NoDaddy. My client signed up for NoDaddy for 5 years with a managed wordpress site. Very simple. Getting stuff onto their servers (NoDaddy) is SLOW, times out, freezes, and disconnects. Right now I have a NoDaddy support ticket pending for over 24 hours because I (and NoDaddy support as well BTW) cannot upload a 500 KB plugin into wordpress. Either via WordPress or via FTP. Just freezes. Amazing to me that NoDaddy can stay in business. Go Bluehost!
BlueHost has many pros and a couple of cons. First off, the hosting options are numerous but well organized. There is Shared hosting, managed WordPress hosting, dedicated hosting, VPS hosting and all of the usual types. The uptime is pretty good, and I have only seen one instance where the site was down, and it went back up shortly.
You can purchase domains on BlueHost. Transferring domains is always a complication with hosts, and BlueHost is not an exception. If you have a domain elsewhere, you can change the settings to point to your BlueHost website. I believe the limit is 5 domains for the cheapest plan.
The support at Bluehost is pretty good. However the chat program they use is terrible. It is easy to forget that you are chatting with a support representative. The telephone support is okay, but not the best at helping users transfer domains. We got a domain that was stuck, mid-transfer for about a week. However, it got fixed eventually.
The cPanel for BlueHost works fine. It has the usual things like creating FTP logins, managing emails, and anything else you can think of. BlueHost is a good host with the essential features necessary to create a great website. If I could afford it, I would be paying for a dedicated server at BlueHost to try out what it is like.
One major con with the shared hosting plan is that it is shared hosting. Because BlueHost is a popular host, the lowest price plan is the most used. This means that the servers for the shared hosting can be a bit boggy at times. This is not really the fault of BlueHost, but there are literally over a thousand different sites on the server I am using. Some of the less popular hosts that offer shared hosting are much faster because the shared servers have less strain put on them.
One thing I like about BlueHost it doesn't get too complicated. There are many-many different plans, but everything is so organized and simplistic that anyone should be able to figure out how to set it up. If you have an issue, the support is available 24/7 to help you.
BlueHost also has a bunch of (slightly pricey but quality) professional services. There is Quick Start, which will help you get your site up and running, with 45 minute sessions of 80 dollars. Then, for 150 dollars, there is Site Transfer, in which they will migrate your websites from other hosts to BlueHost. The last is called Site Doctor, which is 250 dollars to fix problems such as hackers and malware to save your online presence. These services are very professional, though I do not need the first one. When I need to migrate a website, I just FTP all of the content and export the MySQL databases, and then re-import them. When I encounter malware/redirects to malicious websites on my site, I fix the problem myself. However it is nice to know that these services are available, if absolutely necessary.
My final statement: BlueHost rocks, because it is a great web host that offers really cheap pricing and services that much better quality then some other hosts that I have encountered.
Bluehost has been hosting my website since 2014, masonharrisphotography.com. Although I find the password generation system annoying, I was generally happy with the service. That was until this April when I decided to set up a new website - a secondary one as an extension to my wedding business. I contacted their online chat, and set everything up and paid for them to host the second domain. Much to my regret I then asked if I could maybe combine both site hosting packages to save money. The help guy said yes, he could do that for me. After some discussion it was agreed I would pay extra for them to handle this process as I am not very technical. I duly stumped up the cash. Weeks go and nothing happens. My contact there says 'he is not sure what is happening but will check with the site migration team." After several more confusing and contradictory emails he said it was all fixed and the two sites (masonharrisphotography.com and paganphotos.com) were now combined under one hosting package. When I check masonharrisphotography.com however today (Saturday 21 May) the site is effectively crippled. Nothing is showing except some HTML index code. I have lost all content and WordPress templates. Nobody at Bluehost is able to help me as their site migration team doesnt work weekends despite their promise of seven day technical support. Earlier in the week i also was contacted by their marketing manager after I complained, who promised to put one of his top people onto it. Not a word. So to recap. After giving Bluehost more business and being promised an easy 'streamlining' of two site hosting packages into one - and after paying them extra to take care of the technicalities for me - i have been left with a crippled website and no idea what is happening. Even more worryingly, every person i speak to HAS NO RECORD of my previous correspondence or payments. Based on my experience i would say their technical support is barely fit for purpose, and when they offer to make domain transfers easy, it's anything but the case.
I have been a Bluehost customer since 2003, until February I was a happy one, with many subdomains all working happily.
Out of the blue my two main blogs started hanging and not loading. When I tried to add a post I'd get database connection errors often. For a week I kept trying to get support to help with this, but they had no idea what the problem was. Suddenly they shut down my account because all those problems I was having were excessive server requests (from some change they did but never acknowledged. It's had problems ever since, including getting shut down twice more, the entire database disappearing twice, due to one of their automatic processes, and deleting all the backups.
Their support people see "user error" as the reason for all problems, you cannot get to higher levels of support, they are poorly trained -- the worst I've ever seen. They do not even do what they say they are doing.
This entire thing has cost me sleep, made me sick, and cost me customers.
I would not be moving my business if they had even made a small effort to help me. instead I'm moving & considering legal action against them.
Stay away, stay far away!
Bluehost was recommended to me by a close friend who has used their service for many years. I signed up to use the service and set up my first business website. I then proceeded to build my first business website. I am a novice when it comes to websites, but I have 37 years of Information Systems experience in every area from Computer Operations to VP of Information Systems for a large corporation. .
After placing my website into production, I had some problems which I attributed to my own lack of experience. After I renewed my subscription for Bluehost website hosting recently, I received an email stating that my website had been suspended and would be deleted very soon if I didn't call them to rectify the situation. I spent 2 hours on hold with their Customer Service. When a representative finally answered the phone, I asked what the problem was. They hadn't even told me in the email. The representative was rude and condesending from the getgo. He told me that my website had been hacked and nothing could be done. They would be deleting the website immediately. They wouldn't give me any other information unless I signed up for their Support Services. Indeed, quite interestingly, my website was deleted the next day. I was not given any guidance about what I did to cause this problem (if I even did), and what could be done in the future to insure that this would not happen to my Business website again.
In my lengthy career in IT, I have dealt with large and small companies. Some of these have been IBM, Unisys, and Digital Equipment (DEC). At times, I would get a rare support person that wasn't interested, but I always was able to report the problem and a representative from the company would get back to me with a response and what steps had been taken to rectify the situation. Bluehost has no such structure in place. I have never experienced a company that has such an immature disregard for their clients! When attempting to contact Bluehost to report the incident, I could not get anyone to return my calls, emails, or letters. I was hung up on three times when making pointed requests to speak with any Management. Their business model obviously includes no regard for the Client.
I now have to rebuild the company's website from scratch. I was able to manually save the thousands of posts that were on the website. All other content was lost. I have had no response from the company regarding any help or even an apology. I am amazed that they have any clients at all. I am recommending to all of my extensive Executive contacts in IT that they bypass this company. .
This is the worst hosting we have ever use, server always down and when you need help and support you have to wait over 30mins , until someone answer your enquiries . But they will kick you out of the conversation when they cant slove the problem and never with an explanation . Never try to use this server ! This is the worst .
I've been with Bluehost for a bit over 7 years, and in the past have recommended them highly. It was easy to set up a site, the features were robust, I never had problems with downtime, and the customer service was friendly and helpful. For the past 5 years I've been running e-commerce on my plan. The past year though has soured me on them. After having some problems, the support tech convinced me that they would be solved with upgraded service. So that was an extra $360. Then after having a lot of downtime, a tech convinced me that paying another $90/year for CDN would make sure my site stayed up (this was less than a day before Black Friday, and my site had been down for something like 6 hours.) My site thankfully stayed up during that weekend, but since then I'll lose access at least once a week for a brief period of time, and fairly often for over an hour. Contacting tech support (even at 3am) means a minimum half hour wait, even when their chat says 10 minutes. After vague explanations of "there was a hardware issue" I'm just done. I don't know what changed, but this isn't the same company I signed up with. The last tech I spoke with didn't even try to get me to stick around. It was just "sorry your site is down, try again later."
Just. So. Done.
I've been with Bluehost since they have ONLY shared hosting package, five years over but I still host with them, very good up time and excellent support.
I use up time tracking from third party service to track my up time of my website but only 5 minutes downtime last year 2015. This is accept able
Few months ago the traffic increase too much because I advertise my site on Reddit and site is slow down to access but Bluehost helped me optimizing the site and everything is fine.
With their Wordpress package I have Sitelock pro for free keeps my Wordpress site secure from spammers and script kiddies, also got an dedicated IP too.
I height recommend everybody use Bluehost and I will continue host at Bluehost for sure.
Note: I have an other site hosted at GoDaddy and I want tell you Bluehost is far better than GoDaddy, the renewal price at GoDaddy also expensive.
Wish you success!
I usually just don't write reviews except I am so overwhelmed with satisfaction or extremely dissatisfied. I have been hosting with various web hosting companies for the past 3 years and Bluehost has seemed to be the only one giving me a whole lot of troubles, ranging from very poor support, to website downtimes, to errors when trying to make a cPanel backup and the list goes on.
Am I the only one that waits for about 30 minutes just to get across their so called live chat that isn't actually a live chat, they'd rather still just ask you to open a ticket, the best they can do is to still open a ticket on your behalf.
Honestly, just give me a phone call and I can give you a thousand reasons to run away when you hear the word "Blue" in any web hosting discussion.
I'm not being a hater, I'm just sharing my experiences with you.
I had been a customer of Bluehost for many years. Not any longer. Yesterday I received an email from Bluehost stating they were migrating us to a new server. Ok, sounds good, right?. 15 minutes later our entire email system is down. Unable to get through to their technical support. Not good for business.
Today I waiting for 40 minutes on their "On-line Chat" While waiting I went into our bluehost panel - I am not an IT specialist. Luckily I was able to determine that the changeover included new incoming and outgoing server information. I was able to update the email accounts on my computer - without any help from tech support.
The Tech support was working with so many clients I had to wait 5 minutes + for a response. So I call the tech support number. I am told that I should know that when they switch servers email setting need to be changed. What? I'm not in IT and everything was working wonderfully until they decided to migrate during a work day.
I am shocked! I have never experienced such poor service. Everything was working well UNTIL they decided to migrate to a different server. No emails letting customers know in advance, no helpful advice provided . And apparently Bluehost has no superiors only tech support as the tech support person "Corey" hung up on me stating that he could put me through as they did not have a management department. Well that is certainly an interesting business model.
All of our client folders are now missing, I am unable to delete any emails as a pop up states they're already deleted. I have to go around to every computer station to update the incoming/outgoing servers.
No apologies, no help, and what company updates during a work day! I don't rant but this is mind boggling. Anyone who can recommend a company that believes in customer service please advise.
I have been a Bluehost customer for about 12 years. They started out being all around terrific. The support staff was knowledgeable, service was great, no downtime issues. The $5.95/month cost for three years of service was a bargain. However, I've noticed that, in the past three years, service response time has deteriorated considerably. The expected response time on chats is usually ridiculously underestimates how long the wait will be. My latest renewal has bumped by three year rate all the way up to $10.99/month. I tried to reach them about it this morning, and after 30 minutes waiting on an expected "six minute" wait time, I was asked for my verification information to begin the chat. After 15 more minutes of waiting, I finally gave up. If you go with them, the web site uptime and web performance is good, but these cost issues and service problems are a deal killer.
If you are searching for a hosted server vendor - this not the vendor you been looking for. Contacting technical support via live chat or phone is minimum of a 20 minutes wait on hold. Quality of technical support varies from fair to poor. BlueHost has not been backing up my five website domains for over five weeks. After repeated chat sessions and calls the best information that I could get was "the tech are working on it". No ETA when it would be fixed. More importantly I received no notification that the backups were stopped because of a BlueHost infrastructure failure. If you are seeking a solution that doesn't required constant monitoring of basic functions like backup then don't chose BlueHost. I'm now stuck with manually backing up five hosted servers everyday indefinitely or until our prepaid contract runs out. Ironic as this type of routine task was exactly what I expected to automate with a hosted server provider.
Bluehost is one of the most reliable hosts out there when it comes to features. It's attractive features include a free domain name, cheap pricing, incredibly high uptime (~99.5%), and one-click install for WordPress. For most purposes, a website built on WordPress and hosted on BlueHost is all you need. Sites load faster in comparison to when you host them on HostGator. But, if your website gets tonnes of traffic, it is not the hosting service for you.
I have been a Bluehost customer for 12 years, and I am sad to say that I am now looking for a new web host. When I started with them, you could not find better value for the money or better support, and I had unlimited storage and bandwidth and a free domain, but they are horrible now. They are charging me twice as much as when I started with them, they have dropped my storage, and now I have to pay for my domain too. On top of all that, their customer service is almost non-existent. I contacted them about 2 months ago about a billing problem. I attempted to get chat support, and had to wait in the queue. It said the wait time would be 28 minutes each time, but then the time kept getting extended, and then when it was my turn I got dropped, so I finally called them. I was on the phone for about 2 HOURS, and every time I got someone on the line, they would tell me that I had to be transferred to another department. I was transferred to the same departments over and over again, and they never did anything to help me. When I finally asked to speak to a supervisor, they told me there wasn't one there. Altogether I wasted about 4 hours with no results.
I have been w Bluehost for about a year, great in the beginning, but now a year later can not reach anyone to discuss issues. Every time I call is a 25 + minutes wait (maybe more because I hang up). Stay away from this company. BTW, I have also emailed support w no response.
We've been using Bluehost since 2008 for our company website and it's been pretty much flawless and easy to use up until they made recent changes here in 2016. We are a Bluehost Pro customer. Bluehost now has issues that are effecting our business. Please note that we've changed nothing on our end...
1. It's suddenly become very difficult to get logged in... takes several very slow attempts with error messages.
2. All of our password protected directories had to be removed from our site because the password protection is suddenly gone even though the directory settings reflect the protection.
3. As of today, March 11, 2016... we cannot connect with support there! 1 minute posted wait time on chat goes for more than 30 minutes without response (now 5 days in a row).
4. I can't imagine how frustrating this would be for someone who hosts multiple domains via Bluehost.
Whatever changes Bluehost has made to modernize their services, need to be fixed or we will have no choice but to find another provider. : (
Bluehost hosting service is going downhill. I've had my website hosted by this company and it's been one disappointment after another. When I first came to them, the service used to be better. However, I can't left unnoticed the fact that they told me I would be able to use a wildcard SSL certificate on their shared server. Indeed I was; however, they soon started blocking an IP address for the translation company that provides translation service for my website. Bottomline: I had to call them almost every 3-4 days to have them remote this IP address from the blacklist. Eventually, someone suggested getting CloudFlare and whitelisting the IP address on their server. Sure enough, this solved the problem. However, I started getting 503 error messages occasionally; the new suggestion was to get Cloud Business Pro. I was told I would be served by three different locations instead of one. Most of the 503 errors were gone; now I started getting 404 errors which turned out to become a HUGE nonsense to the point that my uptime a few days ago was down to 50%.Not kidding. But it got worse. Yesterday, monitor.us sent me a notification stating that they suspended the monitoring service due to "continual failure for a duration of 12 hours". Wow! How can a business operate under such circumstances? I filed a trouble ticket and I've been for 10 days and no response from their technical gurus! Stay away from Bluehost. It seems like their servers are overcrowded and they can no longer handle the website traffic for the companies they "serve". For me, it's just a matter of days and I'm out of there.
Bluehost used to be fantastic. That is back before they sold out to a large corporation and they grew so big. Customer support is absolutely terrible, not completely because of the techies, but because how difficult it is to get customer support. As just one example, I have tried three separate times today to get through to them regarding a serious problem. The first time after starting at a wait time of 28 minutes which kept growing, the call dropped after I waited for 15 minutes. The wait time on the next call was 45 minutes and I hung up. Now, I have been on hold for 15 minutes hoping to get through soon, but who knows? This is typical and I dread having to call support at Bluehost. Plus, they have had to hire so many new techies that the quality of the support has really suffered. I have a few accounts at Bluehost and I am moving them all. They cannot support their user base. Period.
Bluehost pre-sales took at max 1-3 minutes to get someone and they answered the questions quickly. Completed my purchase and had a simple question prior to the transfer. Hit the button for support. 30 minutes! Waited 30 minutes night 1 and was still at 15 minutes. Night 2 waited for 37 minutes before someone connected in. Once they connected in, there was about 5 minutes between each message. I would type. Wait 5 minutes. He would type another question. I would answer. Wait 5 minutes. He would ask another question.
The absolute worst support I think I have seen.
I then tried to cancel. I was stuck on the "you are being transferred we will be with you shortly current wait time 1 minute". Well, that has lasted 30 minutes and counting.
This is the WROST hosting company we have every come across. They are serioulsy DOWN all the time and they just don't care. When you call them for support, hold time is between 30 mins to 1 hour! This is just insane, and most of the time when you do finally get someone on the phone, they can't help you and all they will say is they are down and they have no guaranteed estimated time of when they will be back up. Anyone, I promise you, you will do yourself a favor by NOT signing up with Bluehost and go to any other hostiong company - ANY other company will have a better record than them. They are just down too often and have the worst support and they just don't care that their downtime affects their customers' business in a big way. We will be cancelling our service with them. It has just cost us too much lost business and the frustration in dealing with them is also not worth it.
I have been a Customer for Bluehost for Past 6 Months and I have not faced a single issue with them they service is great and support also. I did have some issue with PHP Mail which was solved by their support team after contacting them 4 times. Rest the uptime was great
This is my first experience with Bluehost and I'm very very disappointed. Recently none of my sites were accesable for the whole day a few times. I checked other people's sites on the same server with me and they were also not accessable. Customer service is non-existent. If you open live chat, it says waiting time is 30 minutes and it stays just like that. And if you open a support ticket, you are very lucky if they reply you back. My support section is full of unanswered tickets. And now I'm also getting a ERR_EMPTY_RESPONSE error for my Wordpress site. But I'm not opening a ticket, because I know they will not bother to reply back. Stay away from this company...
We started off with BlueHost back in 2012. It was a great way to start our web site. Customer service was great, wait times were great, and response times were great. We rarely had any issue with down time. I was always rating them high.
As of today, everything is different. When I try to Live Chat with an agent, my wait time is typically 30 minutes. After 30 minutes transpires, I have an addition 30 minutes to wait. I've resorted to chatting and calling at the same time. Phone calls to support are not much better. Instead of 30 minutes, I wait 20-25 minutes for a tech support technician to assist me. Also, when we started using BlueHost, it didn't appear they outsourced. Now they do, and it's quite the coincidence that since they've outsourced, customer service has only worsened.
As for down time, our email goes down at least once each week. Sometimes, it's momentary; other times, it's for a few hours. We've never been so frustrated before.
If I can switch without issue to a better hosting site, I've been given the go-ahead to do so. Bluehost used to be good. It's not so good anymore. If the transition may be made easily enough, we will switch. Otherwise, we are "stuck."
If you have a very small business with few employees that doesn't require a lot of email exchange, the price is within reasonable range. However, if your business is more than 10 employees or has a high-volume email exchange, I would not recommend Bluehost. Do yourself a favor and shop around.
I've been with Bluehost for 8 years. for the first few years, when i called in, my hold time was only a few minutes.
I don't call in that much, maybe a few times a year...but now, hold times are typically an hour. and now that i have some issues, ive spend 8 hours on hold in just 3 days.
Bluehost needs to get their support call hold time down to under 10 minutes again before i would recommend them to anyone
I transferred over to Bluehost and I've had nothing but problems. When I call, there are incredibly long hold times, tech support diagnosis is rarely accurate the first time. Very frustrating service! Sorry I spend the time and money to move over. There have been endless problems from the beginning.
Bluehost tech support is awful. I start and Chat and am told that I will be helped in 30 minutes. After 30 minutes it still says 30 minutes. I request an email reply and I get nothing. It can take from 5 minutes to 2 hours to update one sentence on my site. They tell me that my plan does not have enough speed to run my sites and I upgrade and NOTHING gets better.
I am currently hosting two domains with bluehost and i am happy with their vps hosting and due to the service of bluehost and traffic of my websites, i am going to move them to dedicated hosting. I have also tried shared hosting and it is also value for money. If you are new then you must at least try shared hosting of BlueHost.
I was managing a website for a client who was using Bluehost as their web hosting company. When I was checking his WordPress websites, I noticed both of sites were pulling a 500 Internal Server Error. That error is the most vague WordPress error. I called up Bluehost, and when I told them about the error, they knew exactly what it was and took care of it. They made sure the permalink structure was working on both websites before hanging up. Their support staff is knowledgeable and personable.
I have been a customer for years with Bluehost for years. As of the last year or so no longer can I just reach tech support easily with a simple call. Now frequently my sites are down because of their server. Getting tech support is like torture. You have to wait forever to talk to someone. Seems like they're outsourcing as well, though I'm not sure. It's just really really really bad. They have totally changed everything since they got too big for their britches, as the saying goes, and started all that advertising. Anyway, there's no excuse for their server to be down so much. I'm so disappointed.
I used BlueHost because my website developer recommended them, but I'm sorry I listened. I understand that they might have been a good company at one time, but they are far from that now. Pricing is decent, but I guess you get what you pay for. The customer service, if you can call it that, is horrible. When trying to get ahold of tech support either by phone or by web, the wait time has never been less than 20min for me, and two times yesterday it was over 30 min. When finally connected all they could tell me is "they're working on the servers, and that's all I can tell you, I'm kept in the dark too." So I waited over 30 min for that explanation to my website being down twice, and when trying to get ahold of manager I had to wait another 30 min. My website has been down for about 48hrs, only on sporadically during this time. Honestly I don't monitor my website uptime as often as I should, so I can only imagine how much it's been down.
As most of you I assume, I spend thousands of dollars in advertising trying to drive people to my website to capture clients. If the website is down when someone finally goes to the site, they're never going to come back, and that's costing me money! Each person that comes to my site is potentially "on avg." about $7,500. So having my website operational is critical. I recommend that you do more research and find a more reliable company.
I've been using Bluehost for several years. As background, I'm an experienced IT professional with more than 20 years in the business, and I'm using a premium VPS service from these folks.
I've had very bad problems with the availability of their servers, which they tend to blame on Worpdress or other issues. When I can get into the root console, the problem is normally some script running on their side, or some misconfiguration on their side, rather than anything on the wordpress side of things. I also have the consistent experience of opening cases and having them tell me, "this is your server, we don't maintain this stuff," while at the same time being denied access to the directories/etc. I would need to fix the problems. For instance, some of my email accounts are dkim signed, others are not. I opened a case to have them all dkim signed, to which they first responded, "what is dkim and why do you care," and then, "we don't handle this, it's your problem because you're on a VPS." The reality is, however, I don't have access to the mail server to change anything about it -- it's completely on their side of the wall. Another instance, I consistently receive errors in upgrade scripts for various python modules, the cpanel, etc. -- I receive emails notifying me that things can't be upgraded because specific directories or files can't be found, etc. I can't access the directory the script is in, nor the missing directories, yet when I open a case, I receive a reply that Bluehost doesn't manage VPS servers almost instantly. If I can't manage it, and they won't manage it, then I guess it's just an unmanaged service.
For the price I'm paying -- about $600 a year -- this seems more than a little insane.
Further, their support personnel hang up on you if they're done -- the line just goes dead, or the chat ends, even if you're in the middle of saying or typing something -- and they feel free to insult their customers. "Maybe you're just not smart enough to handle this sort of hosting solution," to quote one of their customer support folks directly.
This is a horrible hosting company that charges you way more than their services are worth. Avoid.
Bluehost is so incredibly terrible that I've given up on my website until I can change hosting providers. I've had Bluehost for about 8 months, and for the first 7 months I found them to be acceptable, despite their difficult-to-negotiate website that pushes the sale of additional products so hard that it feels like you're walking down the Vegas Strip or through South Beach. But in the last two weeks I've had nothing but frustration with them. Initially the problem that my site would occasionally be down, and at other times would be frustratingly slow. Over the course of this past weekend, it got FAR worse - my site was down more than it was up; oftentimes I couldn't edit the site and anybody who tried to visit the site would get a "site not found" error message. A complaint ticket went unanswered for 2 days. Today I received an e-mail saying that the problem was solved, yet today it was worse than ever - again and again my editor would give me a "cannot connect to server" error message. Until I find a better provider, I'm only doing basic editing and sure as hell am not marketing my site - the last thing I want to have happen is for somebody to try to visit my site and have it yield an error message or take minutes to load. Bluehost is horrific - try them out at your peril.
I do not recommend BlueHost at all.
We have been a customer of BlueHost since 2012 and only in the past few months we have had issues with them. The first issue took 15 separate calls in Sep and Oct 2015, countless repeated information for our website to be reactivated. The lack of urgency from BH was appalling nor did they exhibit any empathy whatsoever. During one call I was transferred to 5 different people and had to relay the same information over and over again and even then the website was not reactivated after this call. All we needed at this time was how to submit a chargeback to BH. Eventhough the website was up and running our company emails were not and still not.
The second issue we had was getting a new email address associated with our BH account. This was definitely not an easy task as they require government issued ID, bank statement from when you made the original purchase with BH, photo of the credit card used.
The third problem was that BH's credit card company charged us twice for this year. When I asked the helpdesk via live chat if they could ask the credit card company to refund it, the agent suggested to speak to their credit card company and said that they have "reported the repayment and that this dispute was resolved." When I asked if they could provide their credit card company details so I can speak to them and get this sorted, I was told:" I don't know. I don't work for the credit card company." Astute observation. Subsequently, I requested the agent to ask his team members for the information he replied: "It is not our requirement to provide contact info to a customer's credit card company." If you suggest I speak to your credit card company should you not provide their contact details to me? He did give one very helpful tip which was that the team who usually correspond with the credit card company are not in today and they are back in the office on Monday.
Do yourself a favour and look for another hosting company if you are considering BlueHost.
Absolute worst uptime. I have been a customer with bluehost for almost 5 years, with three different hosting packages. Recently, within a year (2014-2015), after they started marketing alot and adding in lots of packages, their server uptime is horrible. I don't know whether they do it on purpose or not, whenever I ask, they say their admins are working on it and the site returns within an hour or two. Then, after a lot of these incidents, I ask them to change my hosted machine to something else since there has been lots of issues, they're like I need to upgrade the package to Pro package which is tripe the price I pay for a basic static page site. I don't think I need to change my plan to get what I was promised for, if you can't fix it then you shouldn't even sell that package in the first place.
I have a private site for miscellaneous stuff - posting private videos, photos, etc., and I have a few sub-domains where I host small sites for friends. I don't need to visit and update any of this very often. Today I tried to add a couple of things and found that my site has been totally shut down. I got a message on screen that said the reason was that some files contained viruses or malware. So I called BlueHost and was told that my site "has been hacked" and that's why it's been disabled.
The guy on the phone said that BlueHost could scan and clean all my files or I could get an outside service to do it. I said that sounds like someone is going to charge ME for, and he said yes, BlueHost's charge to me would be $160-something, I think, and an outside vendor would charge me "a few hundred." I said no thanks and hung up.
So I checked my files and see that there are dozens of unknown files - it looks like someone in China is parking all of their pages on my site (file names like Ray-Ban, Adidas, etc., so a counterfeit store, I guess).
I would think that if BlueHost was about to disable my site for a "virus or malware" - or for any reason - they might let me know. Is that unreasonable? Fortunately, this site isn't anything critical to my business or anything, because I'm not going to send another nickel to BlueHost. Sheesh
I'm so incredibly disappointed in your customer service. I've wasted THREE hours of my day and your company was still NOT able to assist me!!! You've taken money from my family, yet you can't give me any information. I've sent you TWICE my info to verify my identity, you validated you received and then tell me I have to wait ANOTHER FOUR hours for you to EMAIL me. It's unacceptable. Your "small business tip" on Facebook 2 days ago is to "welcome feedback from your customers. Listen and adapt", yet you have all comments and ratings disabled on Facebook AND Google+. Aren't you talking out of both ends of your mouth? Just when I was about to have you host 2 more domains for me. I'm so disappointed in you, Bluehost!!!
Bluehost is simply the best host available in the market today, with the speed and the customer support and easy one-click wordpress installation, bluehost helps to easily start and run blogs, websites and landing page..
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Bluehost also provides a free domain with every new order and also a free website builder which requires absolutely no coding knowledge for building a website.
Bluehost also provides, automatic backup service, so one doen't need to worry about their site being vanished.
From: $ 2.75 / Month
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