Cloudways In 2019: What Do Cloudways Client Reviews Say?

Our Verdict: #1 For Managed Cloud Hosting

Built for developers, Cloudways is known for highly scalable, managed cloud hosting. With solid customer support, you can access comprehensive documentation and tutorials.

Get the best deal when you click our discount link .

Pros:

  • Pay-as-you-go plans let you monitor real-time consumption
  • Speedy one-click provisioning in less than a minute
  • Easy to install, free SSL certificate

Cons:

  • Limited server access
  • Not all programming languages are supported

Over 80 customers have scored Cloudways 4.5 out of 5 stars, with top marks for quality.

Is Cloudways Perfect for Your Website?

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What Is Cloudways?

Cloudways is a hosting provider for developers that creates a layer of abstraction to remove the pain of setting up and maintaining a server.

As the name suggests, all their services are based on highly scalable, managed cloud hosting, that can be deployed quickly and simply.

Have you been thinking about hosting with Cloudways? Or just starting with pay-as-you-go cloud hosting? I’ll explain everything you need to know below.

Company and History

Cloudways, based in Malta, has two distinct faces. It’s an integration point for many cloud services, all managed from a single console.

It’s also a site which lets PHP developers deploy their own containerized applications. It offers a rich array of features for PHP app development.

The company was founded in 2011. It completely revamped its site in 2016, calling it “Cloudways 2.0.”

Cloudways has datacenters all around the world. Customers and users will always be within reasonable reach of one.

Cloudways Services

Services Offered by Cloudways

After getting a Cloudways login, all customers can add “servers” to their account at any time.

The customer can add services from cloud infrastructure providers such as Amazon Web Services, DigitalOcean, Google, and Vultr.

Based on the provider and disk space you choose, Cloudways will set up a cloud-based virtual server. It usually takes under a minute.

Managed Services

Cloudways supports various CMSs as managed services, including the five most popular ones:

  1. WordPress

  2. Drupal

  3. Magento

  4. Joomla

  5. Moodle.

Customers can use other PHP-based CMSs, though they’re basically a do-it-yourself effort.

A customer can obtain any number of servers and clone an application or cloud server as necessary. As usage grows, the customer can add more servers.

The process of adding a server on Cloudways.

E-commerce Cloud Platform and One-Click Installs

The Cloudways E-commerce Cloud Hosting platform lets customers set up online stores. They get one free migration from their previous site.

Alternatively, they can build an e-commerce site on one of the supported CMSs.


The CloudwaysBot provides notifications about server status, backups, and upgrades, as well as offering tips and recommendations.

The Cloud Console makes management very convenient, with features such as one-click SSL certificate management and domain mapping. With other hosts, these kinds of operations might require a support call. But on Cloudways, they are easy to carry out yourself.

Backups and CloudwaysBot

Backups run daily by default and recovery is a one-click operation. The account owner can change the backup schedule using the console.

The CloudwaysBot provides notifications about server status, backups, and upgrades, as well as offering tips and recommendations.

It can answer many support questions. Customers can choose to get its messages through various means, including Slack, email, and HipChat. They can also select the types of notifications they want to receive. And developers can access the bot with a custom API.

Continued after user reviews

Cloudways Reviews by Our Community

Overall Rating from 85 Reviews by Cloudways Customers

Support
Quality
Features
Value

Most Helpful Reviews

harshith sv avatar
harshith sv sugandhalaya.com
Jul 05, 2018

I have been using different hosting services since 6 years and believe me this is one of the best service in this price range and top cloud service providers

Dont judge by reading reviews. They will also provide a 3 day free trial you try it then you will come to know.

Visit Host Now →

Joseph VanTine avatar
Joseph VanTine yobd.digital
Jun 08, 2018

I’ve been with Cloudways for quite a few years. Their features are some of the best in the game and I highly recommend them for that, but I will be completely honest, their support absiouly sucks. It is not English speakers that seem to care less if they help you or not.

It’s almost pointless asking for help. They have been increably rude sometimes. I highly encourage Cloudways to seriously invest in this area and sort it out.

They will be much better off if they do. That being said I will keep using them for the foreseeable future.

Visit Host Now →

alberto speggiorin avatar
alberto speggiorin albertospeggiorin.com
Feb 16, 2018

you rocks
I am a developer and I can find all I need without the hassle of logging a ssh terminal: PHP ini vars, cacheing system already in place, WordPress working very fast. All is really at hand and fast, new app, scale server, etc… and it works!

Plus prices keep on going down… we are so happy!

Visit Host Now →

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Cloudways CDN 

Cloudways has an easy to integrate content delivery network, (CDN) referred to as CloudwaysCDN — at a low cost.

The CDN is based on StackPath (formerly MaxCDN).

Sites hosted on the providers that Cloudways support already run quickly, but adding a CDN adds more speed and reliability.

Cloudways CDN

CDN Cost and Integration

It costs only $1 per 25 GB of bandwidth to add the CloudwaysCDN, which for most sites will be a negligible fee.

Cloudways has guides to integrating their CDN with your site for all the major CMSs, although it’ll be a bit more difficult if you have a custom-built app.

Cloudways Developer Features

Developer Features

PHP developers can choose from several frameworks or work with bare PHP 7. They can set up deployment from a Git repository. A customer can deploy unlimited applications.

Cloudways provides a RESTful API to facilitate scripting of operations. For example, a script could pull the latest version of an application from a Git repository, clone the application, and restart the cloud server.


A built-in staging mechanism lets developers move new code to a test environment.

An API Playground is available for testing scripts.

Assistance for Developers

Granular team controls help developers and testers to coordinate their work. The account owner can add team members, assign them titles, and set their access level.

They can have full access to the console or be allowed only certain console functions. Their access can be restricted to certain applications.

The owner can set intermittent team members, such as consultants, to inactive status when they aren’t on the project.

Staging and Command Line Access

A built-in staging mechanism lets developers move new code to a test environment. The default installation subdomain is preconfigured for staging and testing code. Developers can create additional staging areas as needed, so new versions are confirmed before going out to the public.

Command line access by SSH is available to developers, but they can’t have root access for security reasons.

Cloudways Control Panel and Infrastructure

Control Panel and Infrastructure

Cloudways isn’t your typical cPanel host. Many hosts that don’t use a control panel like cPanel have an outdated, hard-to-use custom control panel.

But the Cloudways control panel has a modern design and it’s intuitive to use.

Once you have a server up and running, you can add applications to it at any time in under a minute.

There are just 3 main fields to fill out when adding an application:

  1. The application name

  2. The server (that you created) to put it on

  3. The application type.

Video: The Cloudways control panel in action

Supported Applications

Cloudways has a decent list of supported apps, but they don’t support many custom-built apps.

Adding applications on Cloudways.

The only general programming language they support is PHP. The expectation is that most Cloudways users will be using a CMS.

You can start, stop, and restart services on your server at any time through your control panel.

General Infrastructure

The software infrastructure is built on Cloudways’ “Thunderstack.”

It consists of the Nginx and Apache web servers, MySQL, MariaDB, PHP 7, and several kinds of caching. The operating system is Debian Linux. All applications use Thunderstack.

Security measures include platform-level firewalls on each server and continuous monitoring. Two-factor authentication is available and recommended. API keys based on OAuth restrict access to the Cloudways API.

SSL Certificates

Managing services with Cloudways.

Customers can install free Let’s Encrypt SSL certificates through the user interface.

Alternatively, they can obtain their own certificates and install them on their sites.

Most customers, other than those working only with their own PHP applications, will require additional infrastructure from one of Cloudways’ third-party services. Customers can use as many services as they want from one account.

Cloudways Support and Pricing

Customer Support and Pricing

Customers can get support through Live Chat or by submitting report tickets.

They can also query CloudwaysBot for help. Customer support is available 24 hours a day, 7 days a week.

Premium customer support is available at an additional cost. Premium customers get priority resolution on issues. In addition to the regular support channels, they can get phone support or use a private Slack channel. They can also request application support and server customization.


CloudWays provides a lot of tutorials and solutions to hosting problems through their knowledgebase.

Finally, it’s incredibly common to seek help on social media, and Cloudways is active on all major social platforms. There are always multiple ways to get in touch if need be.

Knowledgebase and Blog

While live chat is nice, most developers I know are happier to turn to support documentation to help them figure out problems on their own.

CloudWays provides a lot of tutorials and solutions to hosting problems through their knowledgebase.

Additionally, they have an active blog where they regularly publish posts with frontend tutorials and how-tos about growing a business.

Pricing

Four pricing levels are available. Each one provides a specified level of RAM, processor, storage, and monthly bandwidth.

Pricing is pay-as-you-go. You are charged per server hour.

Customers can pay for multiple servers and scale up to a higher level for high-volume periods or for as long as they need. There are no contracts; customers just pay on a monthly basis.

Infrastructure Services

Infrastructure services are in addition to this price and are billed on a monthly basis.

Major credit cards and PayPal are accepted. At one time Cloudways accepted Bitcoin payments, but it has discontinued them.

A free trial is available to let potential customers try out the console. No credit card is required. An affiliate program lets customers collect commissions for bringing in new customers.

How Pay-As-You-Go Works

If you’ve never used pay-as-you-go before, it might seem a little scary. You don’t want to wake up with a bill that is hundreds or even thousands higher than expected. It’s very unlikely that surprises would happen with Cloudways.

You can view your real-time resource consumption and bill at any time in your control panel.

Real-time billing due to Pay As You Go infrastructure.

It also provides an estimate of how much you’ll need to pay on your next invoice.

Cloud Hosting Alternatives

There aren’t many hosts like Cloudways that are aimed at developers. But there are some alternatives that share some of the best aspects of Cloudways.

This table compares the most closely matched cloud server to Cloudways’ most popular server:

Cloudways LiquidWeb Hostwinds DigitalOcean Vultr
vCPU Cores 2 2 2 2 2
RAM 4 GB 2 GB 4 GB 4 GB 4 GB
Storage 80 GB 40 GB 75 GB 80 GB 80 GB
Bandwidth 1 TB 10 TB 2 TB 4 GB 3 GB
Price * $42.00 $59.00 $18.99 $20.00 $20.00
* Prices are based on full-month usage

LiquidWeb

LiquidWeb specializes in high performance, managed servers. But they are much more expensive. They also support all types of applications, and you’ll have root access on most plans.

They are best for sites that require a lot of resources and reliability. Read our detailed LiquidWeb review.

HostWinds

If you were interested in Cloudways initially because you heard they accept Bitcoin, HostWinds is a good alternative.

It’s not built for developers but does have an emphasis on website speed and good support. Here’s a closer look at HostWinds.

DigitalOcean

DigitalOcean is actually a partner with Cloudways so they share many details in common.

The big difference is that Cloudways offers fully managed services while DigitalOcean is more for do-it-yourselfers. That means DigitalOcean’s plans are quite a bit cheaper, but be prepared to do the work yourself.

If you’re looking for DigitalOcean WordPress, you’ll find it as a one-click install option. If you want cPanel, you must install it yourself.

Find out more in our review of DigitalOcean.

Vultr

If Cloudways seems intriguing to you but you need root access and more programming languages, then you should also take a look at Vultr. Read more in our Vultr review.

Cloudways Pros and Cons

Pros and Cons

Overall I think Cloudways is a great hosting option for developers in many situations, but there are times where it’s not the best choice.

Here are the pros and cons of the platform in my eyes, which will hopefully help you make a decision.

Pros

  • Intuitive and simple UI: it’s easy to use Cloudways, even if you’re new to it. It’s developer-friendly, but even someone with low technical skills could use it.

  • Spinning up a server or application takes under a minute: compared to the time it takes to set up a DigitalOcean Droplet (or equivalent), it’s speedy.

  • Extremely reliable: Cloudways has a 99.999% uptime guarantee.

  • Affordable, pay-as-you-go pricing: the pricing is incredibly fair, barely above what the base cloud provider charges themselves.

Cons

  • Limited applications supported: Cloudways is great if you’re hosting a common CMS (like a WordPress site), but if you’re creating a custom app in Python, JavaScript, Ruby, etc., you’re out of luck.

  • No root access: while Cloudways does a great job maintaining healthy and functional servers for you, sometimes you need root access yourself.

Cloudways Summary

Summary

Cloudways is a young and ambitious company. Its 2016 revamping shows that it’s eager to expand its offerings to attract more customers.

The one-stop Cloud Console makes operations simple for customers who don’t want to deal with command lines and multiple user interfaces.

The company seems to be trying to encourage two different markets. In addition to the console-based hosting, it encourages PHP developers with features such as Git integration and unlimited application deployment.

Caution Over Pricing Model

The pay-as-you-go pricing model may be confusing. In addition to charging for the use of its services on an hourly basis, it charges for infrastructure services on a monthly basis. Customers should be careful to understand what they’re paying for.

Malta is an EU nation with a stable government and sound economy. However, some North American businesses with strict requirements may have concerns hosting with a European company.

Cloudways’ record is impressive but not as long-standing as that of some other hosting companies. Conservative customers may prefer a better-established hosting service, but Cloudways is eager to satisfy those who can bear a certain amount of risk.

Is Cloudways Right for You?

If you are looking for cloud hosting, Cloudways is a good option. Is it right for you? Visit Cloudways now.


Additional material by Dale Cudmore. Edited by Natalie Mootz

Gary McGath

About Gary McGath

Gary McGath spent years as a software developer before turning to writing. In addition to writing many articles on technology, he's the author of two crowdfunded e-books. His tech passions include data security and digital preservation.

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