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Codero In 2018: What Do Codero Client Reviews Say? We Asked 18 Users

18 Reviews
Last Updated Sep 19, 2018Add your review

Codero Features

  • MySQL
  • Uptime Guarantee
  • Linux
  • CentOS
  • Plesk
  • Ubuntu

Codero Introduction

Codero’s web hosting services are aimed squarely at business and corporate users. With a 100% uptime guarantee and SSAE 16 certification, Codero’s price plans skip shared hosting entirely, pushing dedicated, cloud and managed hosting at the forefront of their homepage.

Founded in 1992, Codero now benefit from the leadership of a CEO with extensive experience in the industry. Sayegh previously worked for HP, Dell and Rackspace and has nine patents to his name. He joined the company in early 2012. The entire management team boast impressive qualifications and extensive experience in the IT industry.

The company is based in the US and appears to be privately owned. Codero have two offices, one in Lenexa, KS and the other in Austin, TX.

Hosting Plans

Codero don’t offer shared hosting. They do offer a myriad of high-end hosting plans, with multiple options for each type of hosting in Linux and Windows variants. It would be impossible to cover each one in detail due to the sheer number of options, but I’ll run through some key features.

If you’re looking for dedicated hosting, Coder offer more than 35 options which vary based on on the server hardware, RAM, cache, processor and price. It’s possible to filter and compare the list to get a shorthand overview of the dedicated packages you’re looking at.

You can also choose from three data centres (Phoenix, Ashburn or Chicago) to get the best possible response time from your dedicated server. Smart Servers combine features of cloud hosting with the convenience and power of dedicated, although these plans come at a higher cost.

Cloud hosting can be purchased hourly or monthly and comes in three variants: one core plus 1 GB RAM, two cores plus 2 GB RAM or 4 cores plus 4 GB RAM. All offer 50 GB storage.

Clients who want to go for a managed hosting plan have four options: Dedicated with paid support, Basic Managed, Select Managed and Premium Managed. Troubleshooting and backups are included in the most expensive plan only, and on these plans, paid support is also discounted.

Uptime/Downtime

Unlike many shared web hosts, Codero place huge emphasis on uptime - so much so that they offer a 100% uptime guarantee.

The company owns and runs three data centres: one in Ashburn, one in Chicago and one in Phoenix. The company website says Codero will be opening two more data centres in 2013: one in the UK, and one in Amsterdam. Speed testing tools allow clients to determine which data centre is best for them.

All Codero’s facilities are impressively kitted out. Each has 12 inch reinforced concrete walls, rubber insulated ceilings and Tier III specs. Security is provided via 24/7 staffing, CCTV, mantraps, biometric locks and more. In terms of uptime, Codero have diesel backups, redundant power, N+1 UPS modules and 48-hour power backup capabilities.

Codero offers green hosting, and this goes further than some shared hosts who simply purchase credits to offset emissions, although the company do this as well. But in addition, Codero actually allows customers to opt for low-power servers, and it pushes cloud hosting as an eco-friendly alternative to traditional hosting services. Its data centres have been modified to use less electricity, and they also plant trees to offset emissions.

Backups are chargeable, as they are aimed mainly at dedicated hosting customers. All budgets are covered, from FTP backups to full managed backup provision with scheduling.

Support

Codero are one of the few hosting companies that specify the location of their technical support department. All support is provided from US teams, and support is available round the clock, all year. Highly technical datasheets are provided detailing the exact specs of their servers and serviecs.

The tech support department is available via telephone (US numbers only), Skype, live chat (two channels, one for sales and one for support), a sparse but active Twitter feed and a support ticket system. It’s also possible to contact Codero via an email form or search their knowledgebase, which is comprehensive and detailed.

The company have a status page which is regularly updated, and customers can also subscribe to status updates very easily via RSS. With white papers, background documentation and glossaries freely available on the site, this is clearly a company which takes support seriously.

In the News

In March 2011, Codero were subject to a massive DDOS attack originating from China. The attack was targeted at one particular Codero-hosted site, although it affected many other web hosts too.

Up to 5,000 of its servers were said to be affected in its Phoenix data centre, and its phone and chat services were also disrupted, meaning that worried customers were unable to get through to find out what was wrong. The company did post updates on Twitter.

The company’s CEO at the time, Jonathan Ewart, moved quickly to post a blog on the company website explaining the origins of the attack and how Codero staff had acted to contain it. Judging by the comments on his post, customers’ faith in Codero did not seem to be shaken, despite the downtime.

CNET
Codero Blog

Control Panel

As Codero concentrates on dedicated hosting plans, the choice of control panel software is entirely down to the user. Cpanel, Plesk and WebMatrix are all available (the Linux options do cost extra).

In addition, users can choose their operating system from a range of different Linux and Windows versions. Windows installation comes with a setup fee and monthly licence fee attached; Linux installation is free.

Codero Extras

Codero doesn’t offer traditional free gifts and vouchers to entice users, but it does have a number of discounts and offers.

New clients are offered a discount which applies as long as the user is a paying customer, which is impressive. Codero also operate a price match guarantee and other discounts and bandwidth offers.

Money Back Guarantee / Cancellation Policy

There doesn’t appear to be a money-back guarantee in place for Codero customers. However, the 100% uptime guarantee is a plus point. Any customers who are affected by network failures receive automatic refunds of 5% for every hour of downtime, up to a maximum of a 100% refund in any given month.

Summary

Codero’s commitment to excellence is obvious, and its hosting plans are marketed on quality rather than quantity. This kind of service never comes cheap, but 100% uptime guarantees are a rarity, and Codero is one of the few hosts to offer that on its dedicated plans.

With extensive experience in the industry, a massive amount of support material and a plethora of dedicated and cloud hosting packages to choose from, corporate clients will enjoy the stability and convenience Codero offers. Yes, this kind of service costs money, but the fact that a company can come out of a massive DDOS attack with customers on their side is testament to the loyalty it inspires.

Last updated: 2018-08-27

Most Helpful Customer Reviews

Screenshot of https://tutorforgood.org/
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

At Tutor for Good, we provide free online math tutoring to students, regardless of grade level or household income. Because we serve a variety of individuals, we require a host with a stable, scalable infrastructure, and 100% uptime. Prior to using Codero, we were using two separate shared hosting and dedicated hosting services.

Although the shared host had decent customer service, they were lacking in terms of scalabiity. They did not offer dedicated hosting, and when we inquired, informed us that they did not plan on doing so in the future. Meanwhile, our dedicated host was lacking in terms of customer serice, and quality.

Everytime we called, there was a 10 minute wait and the techs were inexperienced. The tipping point for us was when our servers got attacked by a malicious, unknown force. We consulted a technology expert who suggested that we try Codero.

Switching to Codero was a refreshing change that has impacted our business for the better. The speed and performance of their servers has enabled us to increase our teaching base and provide students with increased storage space for their online tutoring sessions. We have enjoyed Codero's easy to use interface We also appreciate that Codero's technicians are willing to perform additional services that our previous provider would have charged us extra for.

Thanks Codero for being so reliable and secure. We trust that you will continue to do so in the future!

 

18 Reviews of Codero By Our Users

Screenshot of http://supagrowth.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

The amount of downtime must be a joke surely? I've never known a host to suffer downtime as often as twice a month. These aren't small outages either, we're talking 2-3 hours plus.

Good luck trying to get an answer from their support and good luck trying to claim their uptime guarantee compensation! If they were offering hosting for $3-5 per month, I'd understand, but Codero are not cheap. Having this much downtime with a hosting price tag of $600 is just not acceptable.

 
Screenshot of http://masterofmalt.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I had my website removed without warning due to fake copyright claim. Wanting to get any codero website removed? Easy...

just email in a fake copyright claim with absolutely no evidence. They took my website down without warning and it took over a week to get it back online. Imagine how many sales were lost!

After the incident I was forced to move to another host. No way can I risk that happening to my business again. What's worse is that there was no apology and no warning.

 
Screenshot of https://www.garagedoorrepair.com/
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

After 6 months, suddenly my monthly hosting bill was $200 higher than normal. When I contacted supported I was simply told, my hosting package had gone up in price. I had now warning, no emails, nothing...

they just increased my hosting costs without telling me! Highly unprofessional. Not hearing anything from Codero is often the case.

Multiple times when my website was offline I was never told anything by Codero, I had to contact them to find out what was happening. I don't see what is so complicated to sending out an automated email to those effected when Codero is carrying out scheduled maintenance. I no longer use Codero. I now use a far more reliable and reputable hosting company.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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Worst host I've dealt with. Do not use Codero if you are a business. They will cause you a tonne of regular downtime and won't even bother providing excuses, they simply do not care enough.

Don't expect any worthwhile response if you complain about the constant downtime. They claim to have a "uptime guarentee" however when you press for this, it's explained this does not cover maintenance or mistakes.

 
Screenshot of https://www.prabhukrishna.com
3.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

their support was great and solved the issue on a quick response. I used the dedicated server for 2 years with a total downtime of only 52 minutes in these 24 months time span. Only their prices were a bit high.

Otherwise the service and support was great. I would be using them again if their prices are good. The similar configuration has been offered by other providers up to 35% less price.

 
Screenshot of https://cobourginternet.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I started with a collection of shared hosting accounts with another supplier then I moved to dedicated with that supplier. While the uptime and technical performance were fine, the support was bad. With a server down, I'd have to wait hours.

A more common problem (e.g. an upgrade not happening) could takes days for a response. I tried a second big-name vendor that mostly had shared accounts but support was even worse.

It's not such much the technical competence of support staff but the response time. Codero is night and day much better. Any problem is not only looked at within 15 minutes, it's fixed!

To me, support is a lot more important than price. The only catch is that I need to be more technical than most users of shared hosts - but then I am. Don't ask for help if you haven't first tried everything you can think of.

I'm not an expert by any means but don't ask trivial questions. My latest problem was a CPanel Upgrade that would not work - problem found and upgrade performed in 15 minutes.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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I received an email on a Friday afternoon telling me my entire server had been suspended. Shocked, I contacted support immediately. I was told that my server had been suspended because a website received a Dmca copyright take down request.

I was confused as none of my websites breached any copyright! On investigation it turned out that a competitor had submited a false Dmca take down request on my wesite. Codero did absolutely no due diligence, the simply suspended my server - no questions asked.

I demanded my server be reinstated as I was losing many, many sales. Codero support department told me to contact their legal team which would be available on Monday. They wanted me to go an entire weekend with my business shutdown!!!

It goes without saying I immediately began transfering my site to another hosting provider. The most unprofessional service I have ever encountered in my life.

 
Screenshot of teamronin.net
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

12 hours downtime for a scheduled migration - $0 compensation because the downtime was "scheduled". Their technical department is one of the worst I have seen. It takes several hours for them to diagnose and fix even the most simplest of problems - this is after sitting on support chat for 30mins whilst they fumble around trying to work out whats wrong. If you value uptime - do not use codero.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Save yourself a tonne of lost money through server downtime by avoiding codero. They claim to offer 99.9% server uptime guarentee however what they compensate you for downtime is minimal compared to what you pay, also downtime caused by scheduled maintence is not included. I've had my server offline for 12 hours before due to "scheduled maintenance". Avoid!

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Codero has the best sales and support team, and that's the main reason we use them. We feel completely supported in everything we do.

 
Screenshot of atp-inc.net
3 stars
Support
4 stars
Features
4 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

I don't agree with someone who posted about Codero's server uptime. For me the server intermittently crashes every 5 or 8 days. Sometimes it even crashes twice in 2 days. We have used two Codero Windows Servers and we had to agree that "you get what you pay for." Don't expect good quality from a cheap thing.

 
Screenshot of http://www.theblackvault.com/
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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After years of hosting with another provider who only cared about my money, I moved to Codero and was quickly impressed by the customer service, the low cost but high quality of the servers, and most of all, the ease of use. Thank you for the great experience – I won’t be going anywhere.

 
Screenshot of http://www.woodway-texas.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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Selecting Codero as my dedicated server provider was probably the easiest decision I have ever made. When researching who to go with they outranked top names like RackSpace, Amazon and a few other big name players in customer support and service. For the cost you definitely cannot beat their promotions or products.

I have spoken with their tech support multiple times and there is never a wait to speak to someone and everyone is more than willing to resolve your issue. If they can't resolve it over the chat you can submit a ticket and all my tickets have been responded to within the first 15-30 mins. That's ridiculous!!

Most other companies it's a day before you hear something and by then you are already losing money. If your looking for a hosting provider look no further because Codero has what your looking for!

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

I've been using Codero for about a year, and have used iPage, Godaddy, GreenGeeks and a few others. Their pricing is decent and their userface is fairly updated via their Cloud Portal, but their billing and support department are actually terrible. I go on vacations, get busy, etc and lose my cards all the time (and therefore cancel them and get new ones) but when your invoice is late one day, they shut you down immediately and put you offline- there is no reason to not have a grace period.

I use all four of these hosting companies simultaneously (and pay greatly for each service) and usually get swamped and forget payment one one of them from time to time. Most companies will suspend service after a few weeks, and when I get back around to it, I happily pay it up, plus whatever fee they charge. Codero suspends that day, and within 14 Days will delete your entire server.

You heard that right. 14 Days. I went on vacation over the holidays, an invoice slipped by the cracks, I got back, paid it in full and they informed me (with an attitude, mind you) that it's gone and there's nothing I can do to recover it. They asked me "Why would you host tens of thousands of dollars worth of company websites on a $43 per month plan"?

Really? I'm a developer in California and have built sites for over 60 companies. I have used other servers and thought I'd give them a try.

I migrated the sites of a few hundred builds to Codero and Poof. 14 days, deleted entirely. No recovery possible. Thousands of hours of my life, and codevelopers' gone. I won't forget this

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I was assigned a task of finding a new data center and hosting services for our servers by my boss. I happened to run across Codero, and followed them for a few months. Then I decided to make the leap.

We signed up for our servers, and have been nothing but pleased with the services and support provided. I have only had to contact support once in almost 1 year, and they were on top of things and quick to reply. We couldn't be happier! get job Codero!

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been with codero for a year and I have not had any issues that are datacenter-related. You have to keep in mind however that on these review sites, the "bad" reviews tend to come from people whose software is problematic, and that "server going down" is not reflective of a datacenter's value. Uptime 100% for my servers I enjoy hosting my servers at Codero :)

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Codero Sucks. So I get talking to this guy about taking a hosting plan. He wants to know what my business is, how much advertising I plan to do, how much growth I expect, and what my marketing plans are..........

so that gets me started. I asked him if his company was a hosting provider or a marketing consultant. He goes on to say that they are a hosting company, but they are interested in my success (He does not even know who is talking to).

He goes on and on about how their company helped a dating agency which started from scratch to grow in a very short time. Finally I asked him point blank if he had answers to my questions which were? These are my requirements in terms of disk space and bandwidth.

What kind of hosting plan do you have? He comes up with a two solutions: a virtual server or a shared server which he says "can crash" depending on the database and number of concurrent user. Which company scares customers about their site crashing.

I told this guy that I was going to look elsewhere. If you want a company that is stable, where the first impression is good, keep away from Codero. This review is 100 percent genuine and true.

 

Most Popular Codero Hosting Plans

Core i3 Dual Core Dell PowerEdge Xeon Quad Core
Disk Space 1TB 1TB
Bandwidth 20TB 20TB
Price $104.00/mo $123.25/mo $152.17/mo
View Plan View Plan View Plan

All Codero Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Core i3 Dual Core Dedicated
  • LAMP
  • Dedicated Server
  • Ubuntu
  • Plesk
  • CentOS
  • Linux
1TB 20TB $104.00/month
Usual price:
Dell PowerEdge Dedicated
  • LAMP
  • Dedicated Server
  • Ubuntu
  • Plesk
  • CentOS
  • Linux
1TB 20TB $123.25/month
Usual price:
Xeon Quad Core Dedicated
  • LAMP
  • Dedicated Server
  • Ubuntu
  • Plesk
  • CentOS
  • Linux
$152.17/month
Usual price:
Basic Managed Hosting Dedicated
  • LAMP
  • Dedicated Server
  • Linux
  • CloudFlare
  • Dreamweaver
  • File Manager
Unlimited 20TB $60.00/month
Usual price:
Select Managed Hosting Dedicated
  • LAMP
  • Dedicated Server
  • Linux
  • CloudFlare
  • Dreamweaver
  • File Manager
Unlimited 20TB $110.00/month
Usual price:
Premium Managed Hosting Dedicated
  • LAMP
  • Dedicated Server
  • Linux
  • CloudFlare
  • Dreamweaver
  • File Manager
Unlimited 20TB $150.00/month
Usual price:

Codero Frequently Asked Questions

  • What hosting services does Codero provide?

    Codero offers dedicated and cloud hosting. Each of these comes in a variety of tiers, with higher tiers generally providing more bandwidth, disk space, and speed. For dedicated hosts, more money will get also get a better server (eg, faster processors). They also have a product called Hybrid Hosting.

  • What is hybrid hosting?

    Hybrid hosting is essentially a dedicated server with the scalability of a cloud hosting system. It connects a dedicated server to a cloud network, so you can scale up if required.

  • So no shared hosting?

    Correct, no shared hosting. Their cloud solution does start relatively cheaply to make it a contender against shared hosting. Contact customer service for more information on cloud pricing.

  • Do they offer a reseller-specific product?

    Yes. They have a specific reseller program that includes a discount depending on what server volume you rent.

  • What security options are available with Codero?

    They offer Codero Cloud Firewall included in all cloud hosting packages which offer enhanced security. They also offer DDoS defense via CloudFlare and have the option for managed firewall services at an additional cost.

  • Does Codero have a CDN?

    Yes, they do offer a CDN service through CloudFlare. This includes additional protection from DDoS attacks in addition to increased web page speed.

  • What backup options are available with Codero?

    They offer both disaster recovery (via EVault) and regular backup services (via R1Soft or EVault) for their dedicated servers for an additional fee.

  • Is there unlimited disk space and bandwidth on Codero plans?

    No. Every plan comes with clear limits on disk space and bandwidth.

  • Where are Coderos datacenters located?

    They run three datacenters: in Phoenix, Dallas, Ashburn, Virginia.

  • What sort of support does Codero offer?

    They offer live chat and 24/7 phone support as well as a knowledge base, and ticketing system. They also run a Twitter account for updates on their service status.

  • What sort of uptime guarantee does Codero offer?

    They offer a 100% uptime guarantee. They will credit your account 5% for every 30 minutes your server is down. See the Codero SLA for full terms and conditions.

  • How can I pay with Codero? What are the billing cycles like?

    Their billing cycles work monthly and customers can pay via major credit card, wire transfer, PayPal or check.

  • Are there any standard discounts available?

    Yes. They regularly run promotions (see website for details) as well as discounts available for pre- paying months in advance. They also have the Codero price match.

  • What is the Codero price match?

    The price match is a promise by Codero to match any competitor's price on the same product and service. You just need to upload the quote or contact customer service with the price and specs to get it.

  • What applications can I use?

    Codero doesn't offer any application support via a one click installer. However, you can install something like Softaculous for one-click app installations relatively easily with a control panel for a small additional fee.

  • What control panel can I use with Codero?

    They offer Plesk Control Panel or RESTful API on their cloud servers (depending on what OS you opt for). For their dedicated servers, customers can also choose cPanel.

  • What programming languages can I use with Codero?

    Because they offer only cloud and dedicated servers, customers can use whatever programming language they want.

  • Does Codero help with website migration?

    No, they do not have any website migration help. However, they do recommend a migration service that you can use for an additional cost.

  • Does Codero offer any website building tools?

    No. Codero does not offer any website building tools or other beginner hosting help. They tend to appeal to those with more substantial hosting needs.

  • Is there an affiliates program with Codero?

    Yes, there is. They run their affiliates program through Commission Junction and scale their payouts depending on the value of the sale.

Who Are The Most Popular Codero Alternatives?

Overall 3 stars
Support
3 stars
Features
3 stars
Uptime
3 stars
Value
2.5 stars
Visit Codero

Price Comparison

Codero$60.00
SiteGround$3.95
BlueHost$2.75
InMotion Hosting$3.99
A2 Hosting$3.92
HostPapa$3.95

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