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Hear from our web hosting expert, Claire Broadley.
See what 4 Datagram customers have to say.
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By Claire Broadley
Creating websites since 1996, and tested numerous hosting companies over the last ten years.
Datagram was founded in 1995 by Alexander Reppen. He served as CEO until April 2016 when the company was sold to another hosting provider, SingleHop, and Reppen took up a CTO role at Anexio.
Datagram is still located in New York City, and it has datacenters in five locations, giving it a strong presence in the United States.
The host focuses almost exclusively on colocation services and will be of interest to very large businesses and enterprise customers. Datagram's website does not offer huge amounts of detail, and you'll need to contact the sales team if you're interested in a service or solution.
Datagram's main service is colocation, and it offers this through all of its 5 datacenter locations. These plans are designed for businesses that have very specific requirements for managed services and high capacity hosting. At the same time, Datagram's aim is to make even its most complex services simple, accessible, and easy to understand.
Customers can opt for four different colocation plans, from a partial cabinet up to a private cage. Full management is included, including the option of remote hands, so businesses can use their own tech team or outsource everything to Datagram.
Datagram also offers managed dedicated servers which come with optional load balancing technology. Again, everything is fully managed with a 24/7 support SLA.
Finally, Datagram also offers some less prominent managed services, including backup and recovery services, private clouds, VPNs, and managed DNS.
Datagram uses 4 datacenters spread across the United States. This includes a purpose-built facility in New York City, which was designed to withstand 'catastrophic events'.
It also has servers in facilities in Danbury, Connecticut; Chicago, Illinois; and Phoenix, Arizona. The company has one non-US facility in Amsterdam in the Netherlands, and additional POPs in LA and New Jersey.
Prospective customers can contact the Datagram sales team to book a tour of its datacenters.
Datagram says that its servers are backed by robust SLAs, and that includes 24/7/365 support. This appears to be provided by telephone only. There is a live chat form on the website, but this was not available 24/7 when we tested it, so we must assume that it is for sales inquiries only.
There's no information about pricing on the website, nor is there any information about a money-back guarantee or cancellation policy. Since most of Datagram's services are aimed at very large businesses, it's likely that these terms would be baked into a contract.
Datagram has a long history stretching back to the early years of the web, and its website shows that it has specialized its services to serve a very small niche. The company has several high-profile clients, including media and publishing websites that need massive amounts of resources. Customers that need bespoke colocation services will be drawn to Datagram, particularly now that it has the backing of SingleHop too.
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We where with Datagram for several years until about 2009 when we sold out and had a break from the industry. At that time we where also hosting in 2 other big data centers and we had half rack with DG. Datagram was the stand out Colo provider for us, they bend over backwards to help and compared to the other providers with Datagram we had a feeling of security rather than fearing the provider as we did with one of the other providers.
We recently came back to DG and things are just as good as ever, great prices, personalised service that goes beyond the call, there are even setting up some new peering arrangements just to help with the service we are offering. In a way I don't want to recommend them as they are like our best kept secret, but its only fair that I do .... highly recommended.
We provide network software and services to the video games industry for some of the most popular titles in the world and, as such, demand high performance, high uptime and rapid response support. We went through 3/4 other providers before coming across Datagram. We only wish we had found them sooner. These guys rock.
Overpriced..outages that are blamed on "other providers"..cocky tech support that knows Nothing!..Supposed 24/7 service but when you call or email they always have to get back to you
Service and support were very poor, both in response time and solutions. Multiple issues with billing and double charges created needless hassles. Would not recommend Datagram. We switched and see the difference and wished we changed sooner!
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