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Dreamhost Reviews by 198 Users & Our Experts

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Dreamhost

198 Reviews
Last reviewed Aug 29, 2017Add your review

Key Features

  • PHP
  • MySQL
  • Perl
  • CGI Access
  • Ruby on Rails
  • Shared SSL

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Dreamhost

198 User Reviews

Support
3.5 stars
Features
4 stars
Uptime
4 stars
Value
3.5 stars
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User Reviews - Total: 198

3 stars
Support
4 stars
Features
1 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

I would say that its web builder, Remixer is nothing but a piece of cr*p. If you are going to use this site, better use WordPress, but even then, WordPress has a learning curve to it and its GUI is not that advanced. You might have to enter in code to get what you want and that's for real Geeks, which I am not. I am almost sorry I transferred here from Wix, which has a superb builder, but this site has some features I need, like URL cloaking, that other sites require programming to achieve. Support seems fine, though.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

DreamHost! what can I say about it?

I started my first website on DreamHost and since it is my preferred Webhosting! No other web hosting now can replace Dreamhost for me.

** Dreamhost Pros:

1) Price is much lower than other companies.
2) It's fast and reliable.
3) 99.99% uptime, my site drives lots of traffic and Dreamhost never let my site down for a second.
4) Tech Support is awesome. You can get anything you want from their tech support. ven if you are new to the Webhosting stuff.
5) It's easy to setup and easy to make payments.

** Dreamhost Cons:

1) User panel is a bit confusing at first.
2) You need a Credit Card to pay, as not everyone has a credit card.

 
4 stars
Support
5 stars
Features
1 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I tested Shared Hosting plan for one month, good and bad results. I installed a simple HTML page to make tests and obtain realistic data (not subjective ones). DreamHost could be well for simple websites that do not use databases (I tried to install Prestashop 1.5 and 1.6, and installation stops with error in creating database tables). When finally they installed my Prestashop 1.5 (I don't know how), my installaton could not send emails , they told me that all was ok and that I had to contact Prestashop's client service (bad answer).
Pros: good results with Blazemeter analizer (0 errors, even and low response time), 100% Uptime (tested with UpTime Robot) and detected myself, No additional fees for one month plan, fast client service only by chat (answers by email are after one day)
Cons: Only one option for shared plans, cost is high than other hostings, Admin Control Panel is not user friendly: it does not have CPanel or similar, no file manager, Some changes like new subdomain, or new email account take 2-4hours to be ready, chat only with text messages without images uploading, only 18 basic one-clikc installs without Softaculous or similar.

 
4 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I have been using Dreamhost over 6 Year now and had to seek their support quite a time. Because I was not very technical in the field of webmaster and web designing. But I find their support team stand by me and always try to solve my issues that I had lot in starting. Now if you ask me why I give only 3 stars to their support, actually this company is so big and their customer database is very huge. This obvious that they may be handling lots of emails every day. I want them to increase their support team strength. sometimes they took 72hrs to respond my emails.I don't like this. Other Than this they are really rocks. specially Their uptime is great. They also give you $100 Google AdWord coupons which is best. Sadly but they don't have Cpanel support for shared hosting.

I think they really rock and can get 5stars if they can respond bit quicker.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been with Dreamhost for about ten years. My experience has been overwhelmingly positive.

I'll break this review down in accordance with the individual rating points. From the outset, though, I guess I should say that my websites are quite simple and not designed for the purpose of making money. I should also add that I'm in Europe, where the web hosting market is a bit different than in the US, especially in regard to price.

Last but not least, as you're reading through the list of reviews, keep your eye on the dates of what you're reading. My impression - after going through the entire list - is that Dreamhost has generally become better in the last year or so (it's now late Sept 2016).

1. Support
Over the years I've only had a few support issues. I know that the once-available telephone support no longer exists and that the theoretically 24x7 chat isn't really always available. Though this sounds superficially negative, in the real world, I've never really encountered a hiccough (hiccup to you).

I'm now retired, but by my five or six websites used to be deployed to provide the day-in-day-out eLearning component of the "blended learning" English courses I taught at several universities here in Berlin. I can't ever remember a site not being available for one of my classes. Of course I kept pretty close track of things, and when there was a problem, a quick or relatively quick contact was all it took to get things rolling again.

More recently, I've had two occasions to contact support. The first was a provider change from a company here in Germany (Claranet) to Dreamhost. To their credit, both companies were extremely helpful. The transfer went, as they say, slicker'n snot, and I had no downtime whatsoever. The second had to do with my wife's inability to send emails from her Dreamhost account (the one I just transferred to them) via our in-house WLAN via her Android devices. Dreamhost's help - via chat and email - was quick and efficient in helping me figure out that the problem lay in our router. I was finally able to clear things up with the company we got the router from, our ISP, Deutsche Telekom.

Summary: My overall experience with Dreamhost's support has been fine.

2. Features
One repeated theme I've seen among the complaints is that Dreamhost uses a bespoke user control panel instead of an out-of the-box one. Over my almost two decades or so running websites, I've never been with a company (out of the six or seven I've used) that used a "standard" control panel; in fact, I'm not even sure what one looks like.

Sorry to sound like a nasty old English teacher here, but if you know a bit of English and YOU TAKE THE TIME TO READ CAREFULLY, you'll figure out where everything on the Dreamhost control panel is. Yes, I know you're in a hurry, and I'm sure you'd rather be watching Taylor Swift videos on YouTube than figuring out how to install the script that makes your website work, but it's a matter of priorities.

When all is said and done I've never encountered a website feature that I really wanted/needed to use that I wasn't able to get to work, either alone or with Dreamhost's help.

Summary: If you're smart enough to run a website, you're probably smart enough to deal with the Dreamhost UCP. (Your mileage may vary.)

3. Uptime
As mentioned above, no real complaints here.

Summary: For better or for worse, none of the zillion homework assignments my students submitted directly via my websites or through my website email was ever lost, or even delayed, due to downtime caused by Dreamhost.

4. Value
Dreamhost is certainly the least expensive company I've bought webhosting from. As mentioned, the market here in Europe is "different" (i.e., more expensive).

For my purpose, the fact that I can have unlimited subdomains, storage space, and traffic for less than nine US dollars a month makes every day Christmas. I pay for two years at a time (via PayPal!) and find the whole thing economical and simple.

Summary: If you look hard enough, there's usually always somebody cheaper, whether you're buying insurance, toilet paper, or cat food. I find Dreamhost offers a very good product at a very fair price.

The End

 
4 stars
Support
3 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I have bought DreamHost web hosting last year and till now I am using it. It is highly recommended for those people who are making affiliate or micro niche websites receiving less traffic. If you are receiving decent traffic on your blogs, then it is better to try other webhosting like Bluehost or Hostgator. I am satisfied with Dreamhost and my sites hosted on Dreamhost are making good revenues as well.

 
5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

My 5 years of experience with Dreamhost is amazing, they are top notch in every possible aspect.

I have never seen my website go down because of maintenance or whatsoever reason. They are very smooth and they always inform in advance about any upgrade related to server if they are going to do.
Customer Support is great and they give responses to even technical queries as if I hired a coder.

I never faced any difficulties with backup of data, infact in some crisis situation, I lost my backups and dreamhost was able to restore my website in minutes. That became one of the reasons why i never switched from dreamhost because i know they will help me get my website up withing minutes.

The pricing is appropriate, I use a three year annual plan for my hosting (Shared hosting package)and it works out pretty well which gives me decent saving on my pricing, I only go for long terms plans because I know that I am at the right place.

Dreamhost even provides SSL certificates for Free which is really important for everyone these days as it is one of the ranking criterion in search engine rankings.

I am happy to host a dreamhost and couldn't imagine a scenario where I have to think of hosting at different hosting company.
Cheers

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Dreamhost has the best uptime in the industry, I can say it proudly because my website has never suffered any lag nor does it crash.
I always get backups in my mail plus their support is always helpful.
They even restored my data from my previous hosting to dreamhost without any additional cost.
I feel pricing they can reduce because I am a long term customer and for them pricing are okay. But if i see in terms of uptime, no one can match their standards.
Simply awesome webhosting, recommended to everyone.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Dream host rocks. They have a very friendly staff to support the clients. I always get very quick reply whenever I ask any question regarding my hosting problems. They have cloud flair enabled, and it is a unique feature which takes care of website speed. I love this very much as my site ranked very fast in Google. It speed plays a huge role in Google ranking, thanks again.

 
4 stars
Support
3 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

The DreamHost is good hosting provider. They are good for micro niche site, having a medium traffic. But if your site have heavy traffic then i want to say " DreamHost is not the BEST option". There support is not as quick as they should be.
The major fault in the dreamhost is the UPTIME. As everyone knows that UPTIME is the major priority for every blogger. Without the best UPTIME you can't easily work on your website.
In the dreamhost there is not 99.9% UPTIME, which can cause problem in the website ranking. So, if you are working on big projects try having the PERFECT hosting for you and i think DreamHost is not capable for that.
Hope this Helps you!
Thanks

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I think Dreamhost is a decent hosting company. Not the cheapest one but still quite affordable. Its safety has improved since the last time they had a problem, so it is very unlikely to happen again. If you want to have a few websites easily and at relatively low cost, DreamHost you can provide much of these features, especially in its shared hosting plan.

Dreamhost has many installation programs with the ease of a click, you really do not need to get knowleadge of any particular script to install it. They offer Free Whois Privacy, Unlimited Additional Domains, subdomains and SQL database and the most important to everyone who wants to test the hosting is that they offer 97 days money back guarantee and no questions.

DreamHost is one of the best hosting providers I've seen in my life. Your domain registration function is easy to use. DreamHost also provides the latest version of cPanel. DreamHost is the best of your security system, dreamhost provide the best security system in webhosting. Dreamhost also have great uptime. Thanks dreamhost a complete hosting solution!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Dreamhost has been a dream-like experience to me. I’ve been using it for a few years now and not once has it left me disappointed in all this time. Being honest, I have hardly come up with a situation where I needed the aid of their support team but in the rare occasions where I did need them, they were quick to respond, irrespective of the time zone difference between India and the US. Their control panel is a highlight. It is easily understandable i.e. very user friendly and full of features. It would be a joy for beginners and bloggers, I’m very sure.

I often hear people say that Dreamhost isn’t the cheapest of Web Hosts but they need to realise that the value they provide is worth that amount. Almost 0 downtime and supreme stability makes Dreamhost stand out from the rest. A high recommendation from my side to Dreamhost!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Actually, several years I am with Dreamhost ago. In principle I decided for them by their cost and the amount of benefits they offered me. After nearly 7 years with them, I can say it has been a good experience.

Of course, once my sites reach some thousands of daily unique visitors, starting to feel that need to change to a VPS hosting or dedicated. Do not know if this is due to have multiple sites over a thousand average daily unique visitors, but perhaps with a single site would be better off sharing plan.

As for falls, I've been lucky. My server crashes rarely and the worst that could happen, before they changed my server, is to be a couple of hours off the air more than 3 years.

Generally falls a year and few think they can add all one hour during the past year.

Right now I'm about to get the benefit integrándole CloudFlare hosting my sites with more traffic.

I can install without problem most scripts, modify my PHP.ini and even had running a Youtube clone once you received thousands of hits without me attract attention from Dreamhost.

The price-value, in my experience has been wonderful. A fairly inexpensive hosting that has allowed me to develop my sites and build them up with a service that has been reliable for me.

The Control Panel is very easy to use, support has usually been very fast and efficient. Ever, thanks to install a "free" script that was actually paid, I got hacked several sites and help from the support was important to determine the cause and recover my sites.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I Own many website with Dreamhost form 2 years , first impression was Not good because they have special control panel [ not normal Cpanel Hosting] , so in the first everything was new to me , but later i found that it's very easy hosting with Great features not available in many hosting , The SSH made everything easy for me , And 1 click install with Alot of ready to install scripts , I'm one of Wordpress Fans and users , so this my first thing i made with every new website , the great thing is they can host my heavy website [ use alot of resources ] and has no issue , only something happen twice [IS error 500 and this because of Outdated Plugins] once i login to wp-admin i updated it and the site works great again , Overall , the Hosting has friendly support and fast servers , this very good for small and medium website , once u found increase in your traffic (more than 6000-10000 visits / day u may face some slow and need to upgrade to their vps plans ) i can recommend it for blogger and webmaster with niche websites . They have one plan for hosting which can host unlimited websites and don't forget to use the email service for you website which is also easy and give you professional style .

 
4 stars
Support
4 stars
Features
3 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I have 3 websites in DreamHost, i have tested another hosting services, but only DreamHost makes happy.
I can open any tickets and get anwers so quickly. No auto answer from bot but from real persons.
The speed from my website so far so smoth. I have like 1500 visits every day with alot of plugins in my Wordpress blogs and i dont have any down or something in the last 3 moths i been tested.

I recommend bluehost for the great price and service.

 
4 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Aside from the poor support and taking more than 24 hours to reply, the host is not bad.

I have been using dreamhost for almost 3 months now and everything is really easy and simple to use yet advanced enough for more advanced users.

In the last 3 months i have not noticed any downtime at all.

If they fix their customer support they will be a much better company.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Use this company hosting already a long time, I am very satisfied in general, qualified staff to provide the best clarification of doubts that necessarily occur on a daily basis.
Sometimes small faults cause some unpleasantness, but on the whole and generally give them really top grade, are even excellent, I hope it will continue this way and help me to grow and to all who use the services of this company.

 
5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I bought dreamhost hosting for one of my websites as I was fed up with ASO, so after reading a lot of reviews of Dreamhost I decided to try Dreamhost. I was pretty much surprised by its service.
An amazing performance with little downtime and 97 days Money-back guarantee! Managing your account with DreamHost is… unique. I feel the dashboard has a somewhat confusing layout and is not very comfortable, nor intuitive to navigate.Instead of using cPanel, or even vDeck, DreamHost has built their own custom control panel, which according to me isn't much user friendly.
The most disturbing thing was lack of security. A lack of security features keep DreamHost from being one of the top web hosting services. The most important feature i.e. Site backup and restoration are not available under its shared plans. Also There is the option to add shared SSL or a solid state drive instead we have to pay a little monthly fee, which was really disappointing for me as I was hosting an eCommerce website. After setting up everything perfectly my website opened pretty fast that was really impressive. During my usage the average response was 172ms and #0 outrages. When trying to optimize my server for better performance I emailed them for few things and got really within 10-15 minutes which again impressed me.
The only cone I found in Dreamhost was that they are not having telephone support! But the verdict is that most of the features on DreamHost's shared hosting plan are unlimited and make it a worthy competitor.

Overall its worth for money, go for it!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Excellent service by far. Their custom control panel is intuitive and incredibly easy automated WordPress setup plus no downtime to date. Disliked their emails but again very easy to setup with Google Apps. Pretty affordable and easy to use. Had to chat with customer service once over a billing issue but they quickly resolved it in a few minutes and with some humourous comments to boot. If you're looking for reliable, easy to use, cost effective and friendly service look no further than Dreamhost.

 
4 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

OK, I'm Old and current user of Dreamhost , i host my sites since 2009 , it fits my needs , i host 14 of my websites with their shared hosting , and when any of them become big enough i transfer easily to their VPS service , They have good support which take care of everything , i get some Downtime but after contacting support i found it was cause of my Wordpress plugins which cause errors ,They have very friendly support , and you can monitor their servers through dreamhoststatus.com they write everything about their mail and servers .. Their price is affordable and i think it's not too much when we talk about how many sites it can handle at same time . Their servers speed is normal , some time i feel slow , but it become normal or fast in no time after that . overall experience 9/10 for me .

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've use many web hosting companies because I am a freelancer, a designer and I usually build websites for my customers using open source software like Drupal, Joomla, Wordpress. I've used Bluehost, GoDaddy, Hostgator and Dreamhost. Most of the hosting companies using cPanel as the hosting control panel for clients but on Dreamhost use their own custom cPanel and what I love at Dreamhost that seem we can use more resource for our website.

Some hosting companies like Bluehost or Hostgator they will suspend my client's account if the websites use over resource without notify about this. But Dreamhost always notify if we use too much resource or site has problem with heavy plugins, they recommend us delete those plugin or replace with other they recommend.

Purchase web hosting at Dreamhost you even can grab two free domains, use unlimited disk and bandwidth and of course you can use unlimited domains on one account.

The support is great, I have no problem with their support, always fast and resolved the my problems. They also backup your website daily, this will keep our data safe.

I height recommend Dreamhost to everyone

 
4 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

They have their own control panel which simplifies the site management process. If you rather cpanel and are used to it you may be disappointed. I personally could care less. Their support is OK. Email support comes with it. You are charged extra for phone and chat. I like that they offer Ruby On Rails support, along with Python. They have 1-Click Install for the most common web apps, such as WordPress, Joomla and Drupal. A plus is hosted on SSD drives. You also get a free domain.

 
3.5 stars
Support
3 stars
Features
3 stars
Uptime
5 stars
Value
3 stars

Was this review helpful? Yes | No

For me Dreamhost has been above average if not exceptional, I would recommend Dreamhost if you are starting up a new website and looking for an affordable hosting company. But if your site has huge traffic and big database I think you may fall in bit downtime issues, My experience says that if you get 120-150 users online on your websites, your website will start feeling hardtime, because many time you will see internal server error, but once you refresh you would be able to see live site. because I purchased 3 year package from them, I just can't move to other host and waste big money invested there, But what I did I transfer my heavy website to other host. Rest dreamhost is rock. There support is also good you will get reply in 24hrs which I think has become standard time to get reply from big hosting companies. Yes I would recommend them as I do not have other issues with them.

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I've been using DreamHost for a few months now. I already love them excellent up-time .Customer friendly support and quick resolution for every issue .They helped me recover my hacked site very quickly and thing I love most is they gave me free .com domain. I am currently hosting 15 sites with them all going good.I like there control panel while it isn't Cpanel.

 
3.5 stars
Support
2 stars
Features
3 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Dreamhost does production web server upgrades/updates during normal business hours! Their excuse is because of their staff - they want to have plenty on hand - which is great, however any professional web hosting company knows that you perform updates/upgrades on customers' production web servers AFTER HOURS. Dreamhost needs to hire more support people to be able to handle AFTER hOURS updates/upgrades as MOST professional web hosting companies do.

 
2.5 stars
Support
2 stars
Features
3 stars
Uptime
2 stars
Value
2 stars

Was this review helpful? Yes | No

Since they were aiming to be green and seemed to be a smaller company, after much research, I settled on Dreamhost. A year later, I was running, not walking, away and am glad to see them in the rear view. We all understand that shared web hosting has its pros and definitely has its cons as well. I hosted three sites on Dreamhost, and on more than one occasion, all three of my sites went down. When I raised this issue to tech support, not only did they take over 24 hours to respond, they proceeded to tell me that this is just a part of shared hosting. They told me that my site was hogging resources, so it had to be throttled temporarily. Well, problem with that argument is that none of my sites has more than 3-4 pages, and probably only a couple hundred visitors at most a month. AND all three of the sites were down. So, instead of owning the issue and working to solve it, they just threw it back in my lap and told me I needed to edit my sites so that they wouldn't hog resources. These are very simple Wordpress sites, by the way. Okay, so I had a contract with them, so I hoped for the best and decided to hang in there. Not a month later, my emails started being delayed, some by hours, some by over a full day. I asked them what the deal was, and when tech support responded (over 24 hours later), they told me there were some issues on their side, but that they had resolved them. However, the issue kept going for me, so I raised the issue to them again and they (again) threw it right back in my lap and told me that I needed to change my settings for mail fetching, despite those settings working fine for months. Well, I had enough and told them if they couldn't fix it, I was going to leave. They said sorry and then tried to get me to sign-up for a more expensive plan, claiming it would solve all my problems. In the end, my experience with Dreamhost is that their tech support is more interested in condescension than they are keeping you happy. Further (and this is a big one), they don't have any chat ability, and if you want to speak to a human, you have to pay for tech support phone calls. Until Dreamhost solves their customer service issues, they will continue to be a drag of a host. Can't recommend at all. I'm glad to have moved on. I encourage you to do your research and really evaluate customer support before you sign on the dotted line. Good luck!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Dreamhost is pretty great. Their support staff responds back within 24 hours, maybe even less. Their FREE WHOIS protection comes in handy when you have a personal website and don't want your real home address to show up. Pricing is pretty great too. $9.99/month with a year commitment which you can cancel at any time. Overall their control panel is simple and unique!

 
2.5 stars
Support
2 stars
Features
1 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

I came to DH after having to suffer under MT shared hosting for so long.
Initially I was excited about DH vps, but after a few days in I realized that there were far too many restrictions and conditions to quantify it being a true VPS under your control. Instead I would liken it to a glorified shared hosting vs vps.
Even 2 weeks into being on DH they wrote an announcement stating they will be disabling sudo access for everyone and had a silly attitude of 'what do you need it for anyway' as a justification (that, and their internal geek squad would handle everything). Which to me translated to 'you're stupid, you don't know what you're doing'.

I tried installing at least 1 php caching extension (eAccelerator, Memcache, etc.) nothing, constraints on the server wouldn't allow it or I would get unexplainable error issues. Tried installing Facebook's hhvm, it installed but wouldn't work somehow. I think DH made sure nobody could run that without paying $$ for it!

 
4.5 stars
Support
5 stars
Features
5 stars
Uptime
3 stars
Value
5 stars

Was this review helpful? Yes | No

I have my two websites hosted on dreamhost (one for blog and another for company) . Using Dreamhost for last 2 years the thing I would like to mention about them is that their customer support is very nice . Once my website got down due to some technical flaw I emailed them and then what was the surprise that they replied me within 2 hours and after that my website was up . Yeah would like to mention that they have too many features. At last I had some issues on their up-times but some time only. But as you get so many features and a great support it is manageable for new websites.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Support is a key aspect when it comes to using a great service. They need to have lower wait time for support staffs to answer your questions and rectify issues quickly. To me, you need to have a prestigeous 24/7 support system that includes live chat and DreamHost succeeds tremendeously well in this area. Literally, I submitted an email to the support team asking various questions on the services they provide and they responded back within 3 hours. In most cases, other companies will respond within or after 24 hours (usually after 5-6 hours).

They were extremely patient and pleasant with me and all of my random questions I asked.

In terms of billing and package selection, they have a great scheme for this. They provide a standard monthly billing, annual billing and a 2 year billing. On top of that, their Labor Day sale was a huge bonus for me as I was able to grab it at a discounted rate of 64% for a year. Honestly, who can beat that?

So far, I haven't experienced any downtime with the hosting account. The Control Panel is user-friendly and easy to navigate around. Features, benefits and perks that are affordable and much better compared to other hosting companies.

In my opinion, they surpass premium services such as Media Temple, Siteground, Bluehost and many more. So, if you're looking for a great hosting service with prestigeous support system and affordable price, looking no further than DreamHost. I guarantee you, you won't be upset.

 
3 stars
Support
3 stars
Features
2 stars
Uptime
4 stars
Value
2 stars

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I had a terrible experience with DreamHost's Control Panel working with a client of mine. For every web host, the CP has to be a very pleasant experience for the customer, as that's where you spend most of your time interacting with the host.

Why DreamHost can't use cPanel like any other normal host is beyond me. Instead, they decide to use a junk panel developed by them, with most functionality buried deep in sections barely related to what you're trying to find.

Their File Manager is called WebFTP, and I (as a person who works with websites for a living) couldn't get it working for the life of me. The design, UI, UX are so crappy that you can't navigate anywhere.

Apparently, they have issues with using correct terminology as well. Instead of saying SSL, they call it "Secure Hosting". What?

I should also mention that the control panel looks like it was made in 1999.

So, in short, DO NOT USE DREAMHOST. There are so many better hosts out there, that you shouldn't even be THINKING about DreamHost. Use NameCheap - they're cheaper, and they use modern cPanel like normal people.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I was in an urgent need for something that I could show my clients as a Graphic Designer. I have tried a few hosting services but nothing came as close as Dreamhost. I am wowed and more importantly my clients are wowed. I have already got client meetings lined up. All thanks to SUPER DUPER fast Dreamhost Dreampress hosting service. It is value for money. Value for money comes to me not by just comparing prices with other competitors. They know what they are selling, they know they have to compete and they are very competent.

I had my website up in 3 days and full portfolio up and running. I am more than satisfied and it cant get any better. Very happy with them. I would recommend this hosting any time. I have everything I wanted in a package.

Good job Dreamhost team. It is a Dream Host :D.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

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I have had a number of sites hosted, and domains registered, at Dreamhost for a long time. The pricing and support is very good. They use a proprietary front- & back-end which I found very easy to use and I have generally been very satisfied with them. However, the main downside for me has been that they are on the west coast US and I am in Europe so the timing of access to support is inconvenient and causes delays when resolving issues.

 
5 stars
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5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

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DreamHost always ROCKS! I've used DreamHost for a long time and they have always been wonderful to work with regarding help with applying and purchasing new features. their documentation of setups is awesome and customer support has helped guide me on better ways to accomplish my goals.

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

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Dreamhost has everything for an intermediate web designer. For a neophyte in web hosting there may be some difficulties to understand the custom panel. Dreamhost has its own control panel and truly everything can be done using that panel. File management, database management or domain management everything is possible. For an expert web programmer it even gives shell access, which is very beneficial. You can use putty to access the shell. Its wiki has everything in it but I feel there should be a wiki link for each topic in the custom cpanel of dreamhost. This will make it easy for a beginner to understand. I feel it gives much more than any host and if it just gives a easy to use control panel it will be the best host in the market.

 
4.5 stars
Support
5 stars
Features
3 stars
Uptime
5 stars
Value
4 stars

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I have been with Dreamhost for almost a year now. They're pretty fantastic - until recently, I never had any issues with the hosting. A couple weeks ago, my Wordpress website was acting up, so I tried to change some of the permissions and somehow made my website disappear. I shot off a message to Dreamhost that night, and my website was back up and running the next morning! They also helped me with my original problem of not seeing some things on the backend of my site, which turned out to be a plugin problem. They really went above and beyond to help me with that, seeing as it was a Wordpress issue and not a Dreamhost issue any more.

The administrative panel for the most part is fairly straightforward. To be honest, I haven't had to use it all that much since my website has pretty much always been running perfectly. When I have had to, some of the features can be more difficult to find, and googling it is faster than actually using the panel to search for them. For the most part though, everything runs smoothly and I don't have to worry about whether my website will still be there the next day. Thanks Dreamhost!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I've been with Dreamhost since September 2002. I've NEVER had an issue with their service or their support. Any issue I ever ran into the support team was always very courteous and knowledgeable and was able to find a solution in a timely manner. They went out of their way to make sure I got the help I needed and if it was something they had to research, kept me informed on their findings. As far as uptime, I've only had issues here and there, but most downtime was announced on their status page and regular updates were made again, to keep us informed. Their prices are very reasonable, and the space/bandwidth is amazing. I recommend them to all my friends or contacts looking for a good host.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I've used Dreamhost for many years hosting my own domains and some for friends and family. I'm a developer with limited server admin knowledge and I find the control panel extremely helpful and easy to use. Whenever I've needed support I've got the answer I needed within a few hours although UK/US time difference affects the wait. One thing I love is that you can reply to their automated emails and support will get back to you directly - why can't everyone do this? So much more customer friendly than "Do not reply" emails
The domain registration is simple but could be enhanced by allowing multiple domains to be registered simultaneously - maybe the answer is to prepay some money to my account?
Overall I'm very satisfied although I am a probably a pretty light user of the service

 
4.5 stars
Support
5 stars
Features
3 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Dreamhost is for us as a nonprofit organization indeed a dream, as we operate on a shoestring, and appreciate the free hosting service. We are currently trying to change our website platform to WordPress, and, as a technically challenged user, I asked Support for help in knowing how to do so. Response was quick and efficient. I'd already installed WordPress on our domain, following very clear instructions in earlier messages from Dreamhost, but have not yet activated the site, since we need to use FTP protocol to back up and delete our current website before the changeover. I have asked our webmasters who created the site to help me do so, since I'm afraid of messing things up if I try it myself. Will let you know my progress. Thanks so much!!!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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Every time, I'm in front of a problem I can't solve alone, you're there for me.

Thanks for your great support

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Dreamhost Rock!!!
Support is really quick, I have open a ticket and in only one hour I got what I needed.
The subdomains are so simple to manage.

 
2 stars
Support
1 stars
Features
4 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

Been with DreamHost since 2006 and am in the middle of leaving them because I am tired of their poor customer support. After being forced to move to a private server account for a feature that used to be free, my sites have ground down to a halt. Performance sucks even for webmail. Multiple tickets to them about the problem and they still wont resolve that the db calls are timing out.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Excellent support, even if I had to wait a while. Good price and server is runing fine. Wordpress installation is great.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I've been with Dreamhost for a long time now. They've always answered my support questions, kept a very good uptime record for me, and provided a solid interface and dashboard. I've recommended them friends, family, and customers, and I've yet to hear anyone say they were dissatisfied. Not bad for such an affordable service. As long as this kind of service keeps up, they've got my business.

 
2 stars
Support
1 stars
Features
1 stars
Uptime
4 stars
Value
2 stars

Was this review helpful? Yes | No

I have been trying to get access to a domain belonging to a tour guide association. Either the web designer we have is totally USELESS (which is highly possible) or DreamHost is not providing him with the proper instructions for my name to be added. As VP of the association, I would like to update the website but have been waiting over a week to get something easy completed. What's totally asinine is that I can't call DreamHost to go over the issues!

 
4 stars
Support
2 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I was reasonably satisfied with the Support response when a partner of mine went to register a client site and was denied access. The problem was resolved quickly once I brought it to your attention.

It was due to his having used a credit card that was already attached to another account and/or registering a new account from the same IP as an existing one.

What I DON'T like about it, and find unacceptable, is that the error was flagged AFTER payment was already processed. The money was taken and we were dead in the water pending contact from Dreamhost - apparently "within 24 hours", but our client was expecting the account to be accessible that morning, up to 24 hours was too long, and no option was provided for live chat.

It occurs to me that perhaps your security check should happen BEFORE payment is collected, thus giving the customer the option of self-correcting whatever issues exist and continuing with their business, rather than being forced to await your leisure.

It further occurs to me that blocking registrations from IPs already used to register another account is counter-productive in the case of developers who recommend you to clients, then set those clients up on your system. I'm not really sure what scam you're trying to protect yourselves from with this one.

 
2.5 stars
Support
1 stars
Features
2 stars
Uptime
4 stars
Value
2 stars

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If you host with DreamHost be prepared to spend lots of time navigating their interface to get simple things done. Unlike most other web hosts, they opt to build their own administrative panel and its not very intuitive to use. Finding the simplest of things turns into a nightmare.

I've read a comment that getting help or finding info from them is worse than the secret service, I've used many web hosts before and this is by far one of the worsts. Their live chat response is unresponsive on most days, if you are stuck with them your only friend is the wiki for instructions and information on how to get things done.

Steer clear of this one ladies and gents, not worth the time!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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A lot of things like mod_php, they don't install on the server. When you ask for help, they showed you a wiki page and ask you to do it yourself.

They do not even provide cpanel. Stay away if you are newbie in web hosting.

 
3.5 stars
Support
2 stars
Features
5 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

Although the support is prompt, their replies can be unhelpful if you understand about hosting and email issues. Trying to get them to understand that you know what the problem is and their replies don't sort out the issues correctly has proven to be impossible. Despite several tickets on the same problem. It is like they are copying and pasting from a manual rather than actually reading your support ticket. I am currently saving up all 'proofs' that the problem lies with them so that a future ticket might get the problem sorted.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I used DreamHost for years and they served my purpose well. The control panel gives you a lot of power with one click installs of many common CMS systems. If you want to get a wordpress blog going in a few minutes for example, it's great. Control over DNS, domains and the ability to FTP into the server and make your own custom changes is excellent.

The reason I outgrew DreamHost is because my needs changed (moved to using Github pages and Azure). I no longer wanted to pay for full PHP web hosting just so I could manage my domains and email redirects. I was forced to seek other options.

 
Dreamhost logo

Dreamhost

dreamhost.com
Location:US
Founded:1996
Pros: Free domain name , Host unlimited sites , Unlimited bandwidth & storage
Cons: cPanel not available

Dreamhost Introduction

Dreamhost has been an independent company since it was founded in 1997, and it has offices in Los Angeles and Brea in California, and Portland, Oregon. Many of its peers have been swallowed by larger hosting groups, so this is a credit to its business model and the commitment of its founders. Over the years, Dreamhost has become famous for its generous 97-day money-back guarantee. It has introduced cloud hosting and computing services to broaden its portfolio, and improve reliability.

Most of Dreamhost's packages are marketed at individuals and startups. It provides room to grow, with dedicated servers and VPS hosting, and it also supports reselling and ecommerce. However, its reseller model isn't a traditional reseller account, which we will look at in the hosting overview below.

Dreamhost Package Overview

Dreamhost's strength has always been in the shared hosting market, and it continues to offer shared hosting today, with additional specialized plans for WordPress. The 100% uptime guarantee will be attractive for small businesses, and its one-click package for WordPress includes automatic updates. Resources are unlimited: space, bandwidth, email accounts, and domains have no cap.

If you only run WordPress, the DreamPress service is a fully managed WordPress product. Dreamhost says that it's a lot faster than regular shared hosting, and it scales to cope with spikes in traffic.

VPS hosting and dedicated hosting plans offer SSD hosting and scalable resources. The VPS plan includes a free trial of its MySQL VPS add-on. This service places your MySQL databases on their own server for improved load times. If you want to keep the service, you'll need to pay.

Dreamhost doesn't sell a reseller package, but you can allocate certain chunks of your account to other users. This model may not suit you if you plan to run a full reseller hosting business.

Dreamhost Control Panel

Dreamhost has always rejected third party control panels like cPanel and Plesk. Instead, it has its own proprietary panel. This panel allows you to control most of the same technical aspects of a hosting account, and it's provided free on every hosting package. This consistency means that many users have grown to love the custom panel.

However, there is one important thing to remember. Dreamhost does not have a way to import data from other panels. If you need to transfer from a cPanel host, for example, you will need to manually migrate your files and databases. Additionally, you can't import your email from a cPanel backup file. You will need to recreate each email address, download the mail from your old host via IMAP, and manually drag it into your Dreamhost mailbox using a desktop mail application.

The same applies for transferring out to any host that isn't Dreamhost. It's got to be a manual process, and it might involve some work at the command line. This isn't a reason to reject Dreamhost, but its unusual approach to be aware of before committing to a contract.

Dreamhost Datacenter

Dreamhost uses datacenters on the east and west coasts of the US. Customers can't choose which datacenter their files are stored at, and you can't select your preferred location at checkout. If you want to change, you'll need to raise a support ticket.

One advantage that Dreamhost does have is that its staff are physically close to some of its machines at all times. So it can get that crucial hands-on access that's sometimes needed, without the need to rely on third party remote hands.

Technical Support

Dreamhost operates its own in-house support team, with staff available 24/7 to assist customers. Customers can raise a ticket through the Dreamhost control panel, and there's also a form on the website. The account area also has a live chat facility which is not available to non-customers.

You can't contact Dreamhost support by phone, unless it offers a callback to assist. It does have a large knowledgebase, and a huge customer forum stretching back for many years.

Uptime and Service Guarantees

Dreamhost's 97-day money-back guarantee is a key selling point for its service. It's one of the longest guarantee periods you'll find at any hosting company, and it gives you time to try out its control panel without commitment. This guarantee only applies to shared hosting accounts paid for using a credit card.

It also offers an excellent 100% uptime guarantee across all hosting packages. Credit is provided for downtime, using a simple calculation: 1 day of credit for 1 hour of downtime. However, this is capped at a maximum of 10% of your hosting fee. Downtime only officially begins when you open a support ticket, so if you suspect network problems, it's a good idea to act quickly.

Summary

Dreamhost offers an innovative approach to hosting, and its move to the cloud has allowed it to branch out. Despite the advance of other control panels, it has stuck to its approach of using its own custom panel for everything. Depending on your situation, the control panel could be a blessing or a curse, and the lack of a reseller option could be limiting in some cases. But the long money-back period means you have a chance to try Dreamhost's unique service for 97 days without risk.

Last updated: 2017-11-15

Dreamhost Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Shared Web Hosting PHP Perl MySQL TCL Adult Hosting Student Unlimited Unlimited $6.95/month
Usual price:
VPS Hosting PHP VPS Perl MySQL TCL ownCloud Unlimited Unlimited $15.00/month
Usual price:
Managed Dedicated Server PHP Ubuntu Dedicated Server Linux Perl MySQL 1TB Unlimited $149.00/month
Usual price:
DreamPress WordPress PHP Perl MySQL Adult Hosting WAP/WML Unlimited Unlimited $16.95/month
Usual price:
DreamHost Cloud Hadoop Adult Hosting 2GB Unlimited $12.00/month
Usual price:

Dreamhost Frequently Asked Questions

  • Where is DreamHost located?

    The company is headquartered in Brea, California in the USA.

  • Where are its datacenters located?

    The company utilizes one datacenter in California, and one in Virginia.

  • Does DreamHost have a money-back guarantee?

    Yes, but it's limited. DreamHost only offers its 97-day money-back guarantee on shared hosting purchased by credit card. No other products, services, or payment methods are eligible. If you received a free domain, the value will be deducted from your refund.

  • Is there a minimum contract period?

    The minimum term on most packages is 1 month.

  • Which control panel does DreamHost offer?

    DreamHost has its own proprietary control panel, Web Panel. 

  • Does DreamHost offer support over the phone?

    DreamHost prefers support requests to go through its ticketing system. You can open a new ticket by filling in a form on its website. Its technical support team is based in-house, and is available 24/7. It does offer live chat as well. If you'd like to speak on the phone, you'll need to ask for a callback. There is a fee for telephone support.

  • Is support multilingual?

    No. The support team provides support in English only.

  • Can DreamHost help me to migrate my website?

    No. If you need to move your site, you will need to do it manually. DreamHost provides some support documentation, but it will not migrate your site for you.

  • What programming languages are supported?

    PHP 5, Python, Perl, Ruby on Rails, and Ruby are supported on shared hosting plans. IPv6 is also supported.

  • Does DreamHost have a reseller plan?

    DreamHost allows reseller, but it doesn't offer a traditional reseller option. If you want to resell its hosting, you just add your customers' domains to your account, and manage them in the usual way. DreamHost does not provide any white label services or support, and you will be fully responsible for any violation of DreamHost's terms.

  • Are backups included?

    DreamHost takes daily snapshots, but these are for internal use only. DreamHost is vague about the details, so it would be wise to make your own backup arrangements using the manual backup feature in the web panel.

  • What payment options does DreamHost accept?

    DreamHost accepts major credit cards, checks, wire payments, money orders, gift certificates, and PayPal.

  • Can I create more than one website?

    On a shared hosting plan you can create unlimited websites. On a WordPress hosting plan, each additional website attracts a monthly charge.

  • Can I install Magento?

    In theory, Magento will run on any plan with sufficient storage space and RAM. DreamHost does not offer specialized Magento packages.

  • Are DreamHost's servers secure?

    DreamHost's sites and servers are protected by around the clock. The company does not provide details about the nature of its datacenter security.

  • Are one-click installers provided?

    Yes. DreamHost offers around 20 one-click installers, including WordPress, Joomla!, MediaWiki, phpbb, and Zen Cart.

  • Could I host an image-heavy site with DreamHost?

    Yes. DreamHost offers unlimited resources on its shared hosting plans. Providing you do not create a resource-intensive website, such as a download site, you should not run into any problems.

  • Does DreamHost offer any discounts for non-profit organizations?

    US non-profit charitable organizations can claim a free shared hosting plan. A 501(c)(3) letter will be requested. 

How does Dreamhost compare to their competitors?

Overall 3.5 stars
Support
3.5 stars
Features
4 stars
Uptime
4 stars
Value
3.5 stars
Visit Dreamhost
Overall4 stars

Price Comparison

Dreamhost$6.95
SiteGround$3.95
BlueHost$2.75
iPage$1.99
InMotion Hosting$2.95
A2 Hosting$3.92

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