Add Your Review for Dreamhost

Dreamhost Review: Dream Come True or a Nightmare?

261 Reviews
Last Updated Nov 20, 2018Add your review

Dreamhost Features

  • PHP
  • MySQL
  • Perl
  • CGI Access
  • Ruby on Rails
  • Domain Parking
dreamhost.com
Location:US
Founded:1996
Pros:
  • Free domain name
  • Host unlimited sites
  • Unlimited bandwidth & storage
  • Great value
Cons:
  • cPanel not available

Dreamhost Introduction

Dreamhost has been an independent company since it was founded in 1997, and it has offices in Los Angeles and Brea in California, and Portland, Oregon. Many of its peers have been swallowed by larger hosting groups, so this is a credit to its business model and the commitment of its founders. Over the years, Dreamhost has become famous for its generous 97-day money-back guarantee. It has introduced cloud hosting and computing services to broaden its portfolio, and improve reliability.

Most of Dreamhost's packages are marketed at individuals and startups. It provides room to grow, with dedicated servers and VPS hosting, and it also supports reselling and ecommerce. However, its reseller model isn't a traditional reseller account, which we will look at in the hosting overview below.

Dreamhost Package Overview

Dreamhost's strength has always been in the shared hosting market, and it continues to offer shared hosting today, with additional specialized plans for WordPress. The 100% uptime guarantee will be attractive for small businesses, and its one-click package for WordPress includes automatic updates. Resources are unlimited: space, bandwidth, email accounts, and domains have no cap.

If you only run WordPress, the DreamPress service is a fully managed WordPress product. Dreamhost says that it's a lot faster than regular shared hosting, and it scales to cope with spikes in traffic.

VPS hosting and dedicated hosting plans offer SSD hosting and scalable resources. The VPS plan includes a free trial of its MySQL VPS add-on. This service places your MySQL databases on their own server for improved load times. If you want to keep the service, you'll need to pay.

Dreamhost doesn't sell a reseller package, but you can allocate certain chunks of your account to other users. This model may not suit you if you plan to run a full reseller hosting business.

Dreamhost Control Panel

Dreamhost has always rejected third party control panels like cPanel and Plesk. Instead, it has its own proprietary panel. This panel allows you to control most of the same technical aspects of a hosting account, and it's provided free on every hosting package. This consistency means that many users have grown to love the custom panel.

However, there is one important thing to remember. Dreamhost does not have a way to import data from other panels. If you need to transfer from a cPanel host, for example, you will need to manually migrate your files and databases. Additionally, you can't import your email from a cPanel backup file. You will need to recreate each email address, download the mail from your old host via IMAP, and manually drag it into your Dreamhost mailbox using a desktop mail application.

The same applies for transferring out to any host that isn't Dreamhost. It's got to be a manual process, and it might involve some work at the command line. This isn't a reason to reject Dreamhost, but its unusual approach to be aware of before committing to a contract.

Dreamhost Datacenter

Dreamhost uses datacenters on the east and west coasts of the US. Customers can't choose which datacenter their files are stored at, and you can't select your preferred location at checkout. If you want to change, you'll need to raise a support ticket.

One advantage that Dreamhost does have is that its staff are physically close to some of its machines at all times. So it can get that crucial hands-on access that's sometimes needed, without the need to rely on third party remote hands.

Technical Support

Dreamhost operates its own in-house support team, with staff available 24/7 to assist customers. Customers can raise a ticket through the Dreamhost control panel, and there's also a form on the website. The account area also has a live chat facility which is not available to non-customers.

You can't contact Dreamhost support by phone, unless it offers a callback to assist. It does have a large knowledgebase, and a huge customer forum stretching back for many years.

Uptime and Service Guarantees

Dreamhost's 97-day money-back guarantee is a key selling point for its service. It's one of the longest guarantee periods you'll find at any hosting company, and it gives you time to try out its control panel without commitment. This guarantee only applies to shared hosting accounts paid for using a credit card.

It also offers an excellent 100% uptime guarantee across all hosting packages. Credit is provided for downtime, using a simple calculation: 1 day of credit for 1 hour of downtime. However, this is capped at a maximum of 10% of your hosting fee. Downtime only officially begins when you open a support ticket, so if you suspect network problems, it's a good idea to act quickly.

Summary

Dreamhost offers an innovative approach to hosting, and its move to the cloud has allowed it to branch out. Despite the advance of other control panels, it has stuck to its approach of using its own custom panel for everything. Depending on your situation, the control panel could be a blessing or a curse, and the lack of a reseller option could be limiting in some cases. But the long money-back period means you have a chance to try Dreamhost's unique service for 97 days without risk.

Last updated: 2018-11-08

261 Reviews of Dreamhost By Our Users

Screenshot of https://www.jackalope.tech
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Love Dreamhost. They're great. Sometimes I wish there was a little bit better organization to their UI, they don't use cPanel and the panel they use instead is a bit odd at times, but I think that's mostly just preference.

What they're great at, and the most important thing to me, is their customer service. It's dope. It's amazing.

The best. I can get in contact via a chat window with a tech within 5 ten minutes no problem, give a brief explanation of my issue and they will help me fix whatever I'm having trouble with, no issue. Also they have a great API that makes DNS management easy, and a very accessible and well written knowledge base that is SEO.

 
Screenshot of http://www.pstoo.org
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

In 1996, the Seattle Art Museum and Microsoft funded a program to help artists create and host a website which I did for my nonprofit organization, Pstoo (Puppet Soup Theater of Objects). Still had the website when the program ended, but no host -- that's when Dreamhost stepped up with free hosting for nonprofits! Think I discovered Dreamhost around the same time I was embracing Wordpress, circa 2005. We have been a team since then, even before they began throwing parties in Seattle.

 
Screenshot of https://ellenmgregg.com/
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I've used several - perhaps many - different web hosts. Dreamhost offers me a sense of stability for my site that I haven't experienced before this. First, there's the SSL certificate, which grows ever more important for online businesses. (I'm always shocked when I see that my peers don't have SSLs for their sites.) Then, there's the uptime.

Save for an incident on Thursday night, when Jetpack reported my site being down for three hours, my site's uptime has been blessedly constant. Oh - and the incident was taken care of in short order once I reported it to support. That means a lot - both the uptime and the support.

I also appreciate the alignment of DreamPress for my Wordpress-platform site. That synergy is a match made in website heaven. So... That's why you rock, Dreamhost!

 
Screenshot of http://5csoflife.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I simply love DreamHost. The support is always prompt, adequate, helpful and considerate. Each issue I have had has been successfully resolved in a timely manner and in the easiest way possible, which is extremely important to me being tech-illiterate with no other tech support aside from DreamHost support.

Thank you guys... you really rock :-) .

 
Screenshot of http://howdy-quebec.com
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Customer satisfaction is generally considered the pillar of loyalty. The quality of the infrastructure of the equipments put at our disposal, offers a service that surpasses my expectations. I am satisfied with all the services and possibilities they offer me, not forgetting security and technical support after sales. As a customer since 2005, I recommend without hesitation Dreamhost as web hosting.

 
Screenshot of https://www.bizstyler.co.uk
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Dreamhost rocks! I highly recommend it to anyone needing hosting. I've been a happy customer of theirs since a friend recommended them back in 2013.

Reliable, affordable, excellent support, and continually improving with new features. It has been fulfilling my hosting needs as my business has grown seamlessly. Ensures my customers are happy too.

 
Screenshot of http://www.sfdh.us
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Wonderful hosting service. Support is great (although all the URLs in their emails is daunting for someone who is not so computer literate!). So far, all is well.

Hah . . . Dreamhost does NOT suck. Their Chat is a fine service that is oh so helpful when I have a website problem.

 
Screenshot of https://www.urbanedge.design
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Love Dreamhost, been with them for about 12 years and wouldn't change. Great value for money. Only gripe would be the emails service, especially the webmail as it is slow.

Other than that all great and uptime is great with their hosting packages. Control panel is very easy to use and change setting.

 
Screenshot of https://www.coffeepress.com.br
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Since I moved to Dreamhost, in 2015, I had no big issues with my clients' sites. The support is excellent, I never had conflicts with the technicians that helped me. Frustrations occur in different places and with different issues, and I never had it with the Dreamhost team support.

The server is very good and gives me all the tools that I need. And you are a company with principles that I share, like freedom and respect. Yeah, you really rock. Thanks <3

 
Screenshot of https://letsrunwithit.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been a Dreamhost user for...um...OK...gimme a moment to check here...jeez 2001!?! OK - now they're making me feel old...I should knock off a star for that...No making your customers feel old - That's BAD!! So - they are affordable - they let me have a gazillion domain names on one account, they keep increasing the amount of disk space I'm allowed to the point where I've kinda lost track.

I went from a single 'vanity' web page to running three small businesses and having web sites for my kids, my dog and so forth. The ability to just 'ssh' into their server and do "Linux stuff" without having to fight your way through layers of interface is Wonderful. The DreamHost Control Panel makes web admin stuff super-easy, but without dumbing it down to the point of annoyance.

The "Goodies" section of that lets me install complicated stuff easily. Their support staff are super-helpful and seem very knowledgeable and don't condescend people who actually know what they're talking about. But you know - I've only needed them about a dozen times in 17 years and that's the Best measure.

The fact that you don't often Need support is more significant than how good they are when you DO need them. On that measure, DreamHost are doing something right. Truly - (aside from the "Making me feel old" issue) - I have nothing to complain about...good work guys!

 
Screenshot of http://crazybananalady.org
3 stars
Support
1 stars
Features
3 stars
Uptime
5 stars
Value
3 stars

Was this review helpful? Yes | No

The live chat was not really helpful is getting my website fully restored after I had tried to make some changes. WordPress doesn’t even recognize my site. I don’t know what to do or how to fix it.

This is very frustrating to me. I’m not satisfies at all with the service I received

 
Screenshot of http://chessnoter.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Support is solid, between the chat and email return time is very good. Their team understands technical issues and resolves them quickly! The control panel is really well designed, a lot better than cpanel Imho as they designed their own custom control panel.

It's easy to move around and install apps like WordPress, Joomla, MediaWiki just to name a few. It's also very easy to upgrade and downgrade websites in your control panel so if you need DreamPress or VPS or Cloud Services it's very easy to just click and move that domain into a new option. I have been with DreamHost since 2004 and couldn't be happier.

 
Screenshot of http://lakedemontrevilleolson.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

It's hard to begin this review. Dreamhost is helping a non-profit with hosting services and the Tech-Support has been phenomenal! I've never built a website before and have had to contact support with some questions that an experienced person would not need to.

Everyone I've interacted with has been patient and extremely helpful. Keep it up!

 
Screenshot of http://www.groupercommunications.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

DreamHost is a no-surprise hosting company. I've been using them for years, creating several dozen Lamp sites. They make the easy things painless with cpanel, free Let's Encrypt SSL certificates, and simple mySQL.

No file space concerns. Access to a command line is included. Those sound like simple things, but try finding them in other low-cost hosts.

 
Screenshot of http://www.StovesFamily.US
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have had a couple of occasions to use DreamHost technical support. I have to admit it was a little unsettling -- I worked on the issues for hours before contacting DreamHost support. Your support technician was able to solve my issue in minutes.

It bothered me that it took me so long to contact support. On the other hand, it might have been easier if the technician at least Pretended to be confused for a moment... :)

I have moved three web sites from GoDaddy hosting plans to DreamHost. Not only is DreamHost cheaper, my sites were being hacked on the GoDaddy servers.

That has not yet happened on the DreamHost servers. I guess it can happen on DreamHost as well, but it has not.

 
Screenshot of http://krollmapcompany.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Dreamhost rocks. When I was a complete newbie trying to start my own Wordpress website five years ago, Dreamhost was recommended by a friend. The prices were (and still are) competitive but the real attraction was their Easy to understand instructions for literally every step of creating, building, and maintaining a website- and their stellar customer service and tech support are a world away from the provider used by my workplace!

Every time I have a question, want to do something new, or have gotten myself into trouble with my site- they have an answer and a fix. Every. time.

They have been respectful and friendly, don't try to sell me crap I don't need, and I always come away feeling good about my site and my choices. Sounds corny, but it's true! Dreamhost has given me the confidence to create another website for my non-profit guild and to create a new one for our small business, too.

 
Screenshot of https://yukonriverquest.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been a customer of Dreamhost for about 10 years. There was a slightly rough patch maybe 7 years ago, but otherwise their up time has been almost perfect, and their support exceptionally responsive. The only gripe I have had has been with email.

I've found myself blocked too often. But again Dreamhost has been very helpful getting that resolved.

 
Screenshot of http://www.freedos.org
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I had a few stumbles when I transferred my DNS to Dreamhost. But Dreamhost support was excellent! They got my DNS problem fixed right away so I didn't have much downtime on that site. I was worried that because my site isn't a big commercial website (we are a free/open source software project) that we would be further down the priority list, but they fixed my problem right away.

 
Screenshot of https://www.glennmccartney.com/
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Been with DreamHost for 8+ years and have no plans to move elsewhere. As a webhost they offer clear up-front pricing that I would regard as good value. I have been able to upgrade and downgrade plans over the years when required with ease.

Support does a good job at being prompt and friendly and will tailor the tone of their communication to your level of knowledge. DreamHost does have a friendly and upbeat nature and not the up-selling, commercially-focused tone I have experienced elsewhere.

 
Screenshot of http://david.dlma.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I migrated from Hostony to Dreamhost a few years ago, and have been very pleased with the uptime and responsiveness of support from Dreamhost. I've got a pretty custom set of sites and cronjobs running on a shared server, and they've been very good at understanding my requests and needs. Also, they're proactive: I've gotten warnings if things like WordPress sites need updates, or if too many jobs have gotten killed.

I also love their commitment to Open Source. As I write this, they're making a change to their Ceph-based DreamObjects cloud storage, and set up documentation before the update and are providing for months for the transition to go smoothly. They're giving me plenty of time to understand the change and take any actions I may need. I love this transparency.

 
Screenshot of https://ambientimpact.com/
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Their support is consistently helpful in the decade I've been using them. They get back to me whenever I have an issue with this or that, and I know I can count on them. While other platforms may have features for specific platforms or heavy duty power user stuff, DreamHost has a great balance of beginner and advanced that makes them easy to get started with and keep up with as you learn more. For example, you could start off with a basic hosted site, but even their shared plan has SSH access and can run bash scripts.

 
Screenshot of https://MatthewDaniel.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I love dreamhost because they give me ssh access to the webhost so I can very easily get the logs, add files, run version control, and even set up cron jobs! That was unheard of when I was shopping for a hosting provider. They also are able to renew Let's Encrypt certificates for my domains, host Xmpp (ejabberd) services so I can run chat on my domain, offer a mysql(boo!) database included in the price, and similar value-add features.

Their support is top notch, and I'm thankful I don't need their support very often (which is a testament to how well their services are run). They have both a wiki and discussion forums if you prefer a more DIY approach to solving problems. I do think they are very pricy, but for the time being it's worth it because I don't have to expend any energy to keep systems patched and up-and-running own my own. I've been with them almost 10 years now.

 
Screenshot of https://library.wyo.gov/
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I run about a dozen government websites, not all of them hosted by Dreamhost. I can tell you that I don't have time for messing about when it comes to up time and support requests. I love that I can chat with a support tech and get virtually instant assistance.

Best of all, your reps are knowledgeable, courteous, and friendly. I never feel like I'm an interruption or nuisance when I reach out. Instead, almost universally, I get immediate, professional answers and action.

I recommend Dreamhost to design/development colleagues all the time. Keep up the good work and I'll remain a customer for life.

 
Screenshot of https://photoblog.dview.us
5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been using Dreamhost since 2005 (13 years!), and as with any web host they've had their issues with growth and stability, but I'm glad I've stuck with them, as their service continues to grow improve. I highly recommend Dreamhost to my clients, and have moved many of them over to the Dreamhost VPS platform due to it's fantastic speed, pricing, and security. I appreciate that Dreamhost is upfront and honest when they have issues, and don't play the blame game or pretend things didn't happen. If I could describe Dreamhost in a few words, I'd say: Reliable, Honest, Cost Effective, and in it for the Long Haul

 
Screenshot of https://www.portalmastips.com
4.5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I have a WordPress Blog hosted on Dreamhost using the plan DreamPress Plus.
1. I already have more than a year with the service and until today my site has not been offline
2. The performance is awesome, my site have on average 70k unique visits per month and in peak hours it loads with the same speed; It load faster than the other services [Each account is created on a Cloud VPS with the perfect configuration of Nginx, Caching and other features to give us a better performance].
3.- Https with Let's Encrypt SSL.
4.- Plus Plan include Jetpack Professional which adds many features that we do not need to buy like off-site backups with VaulPress, SEO optimization and streaming video

I highly recommend Dreampress plans for WordPress because it's the service that I've been using

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been using DreamHost for maybe a month or so. I have set up a bunch of sites and have been Very impressed with their support, their overall response time, helpfulness and more. The features they offer are excellent which gives great value.

The two I'm most impressed with is that they offer private domains with every domain at no extra cost and SSL certs with each URL — amazing! Not to mention they have some nice "one click install" features which work very well. The one that is the best is the one-click install of WordPress which is fantastic if you're willing and able to manage your own WP website(s).

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

If you think you can't afford to have a website Dreamhost is for you! For $29.95 a month you get everything you need to start and maintain your own website. They have Wordpress and other One click installs.

The up time is good and support is excellent! I'm really happy I'm here!

 
Screenshot of http://art-rageous.net
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

My website has been hosted by Dreamhost for close to 20 years! It's been a reliable, affordable option. It started as a way to share art lesson plans and project ideas (I'm an art teacher), and then I started adding other content (genealogy information and files, gardening info, etc.) I've been very pleased with the service--and with the prompt, helpful support, when needed--so I'm definitely a long-term, happy Dreamhost customer!

 
Screenshot of http://webdk.biz
3.5 stars
Support
4 stars
Features
3 stars
Uptime
3 stars
Value
4 stars

Was this review helpful? Yes | No

I appreciate the strong support, but having it only available through email/chat instead of phone support is very vexing when trying to work on a production website. It has also been pretty daunting to learn your processes for initiating a website. They're much different than the standard cPanel and have been the source of many support emails.

Your resource allocations are apparently waaayyy less than for other hosts. I'm having resource allocation issues on websites I migrated from other hosts where I had absolutely no issues. Even the most minimal websites are going to Page Not Found and Server Error pages for simple processes, even though the processes are executing.

I'm not convinced this is actually a resources issue, but that's what your support people continue to claim. I appreciate your willingness to support multiple websites on even the most basic account. That is the main reason I choose DreamHost.

Of course that may also be why you have such a skimpy resource allocation. I also appreciate the free and automatically renewing Let's Encrypt https feature, it is an unexpected bonus.

 
Screenshot of http://pbaesse.net
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been a customer for DreamHost for more than 10 happy years and they never let me down. Funny newsletters (and very informative), transparent company (looks like a fantastic place to work), great support and uptime, always adding new features (Remix, DreamObjects, DreamPress, One Click Installs, Unlimited Bandwidth and Storage ...) and an amazing panel!

 
Screenshot of http://www.foswex.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Support Rocks! I contacted support by email with 3 questions and received a response in less than 24 hours. All three questions were answered for me along with links for me to read more in depth answers and explanations to my issues!

My questions were solved and I learned something in the process! Thanks!!!

 
Screenshot of https://pianoclass.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have a DreamPress plan with DreamHost. I am DreamPressed. All the time.

And the support, really supports all my plans. All my needs. All the time.

From the migration - that was just perfect - until that most needed help (when you need to restore a Backup you did not even know they have made) the support is perfect. DreamHost really knows its business.

 
Screenshot of http://blcb.net
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

13+ loyal years with these knuckleheads. I bestow five stars each category without hesitation, and I'm mad stingy with my stars. This is filler text because this review require 50 words and everything that needed saying was in the first line. Go with DH you will not regret it, son. {mic drop}

 
Screenshot of https://www.impactzone.co
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been a customer since 2009. Customer service at DreamHost makes every effort to solve your problem. They accommodate you when you can (like when I've asked for an extension to pay for my hosting while I wait to get paid).

My websites stay up and online 99.99999%. They deal with being hammered with spam and DOS attacks on their systems and fix them as soon as they can. Overall, I recommend the company. They are not perfect, but they are great at what they do.

 
Screenshot of www.denisewenner.com/ux
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Hi, I am a student and needed a hosting site for my Html/CSS class. My teacher recommended Dreamhost to us, and I signed up after reading positive reviews. My experience with Dreamhost has been seamless.

I think I called Support just once, and they were there to help. Because I've been happy with the service, I chose to renew. Thank you for asking what your users think, Denise.

 
Screenshot of http://www.abigailwelborn.com
4.5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I've been using Dreamhost for nearly 10 years. When I first joined, they had more problem with uptime, but in the last few years I have experienced only a few outages and slowdowns, and they were minor. There are cheaper hosts, but I like that Dreamhost provides free https encryption for my sites.

Among other things, this lets me log in to my WordPress securely. They're advocates for net neutrality and the open Internet--freedoms that will become more and more important as more of our lives go digital. All that is great, but what I like best is the support.

They are all friendly and respond to tickets quickly. You can follow a Twitter account for updates if there is a problem with logging in. I can always find a way to reach them.

 
Screenshot of http://www.smartyblog.com
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
3 stars

Was this review helpful? Yes | No

Dreamhost is exactly not what I dreamt of a hosting company, but it was far better than many which I tried before. That was the reason I stayed with them for more than 3 years. The only reason to leave them was money.

I was hosting max 3 to 4 sites but I was paying almost 10$/Month. It’s not justifiable if you see other host providers. Another reason was that I was receiving frequent mails from them to upgrade to VPS plan from Shared hosting for the reason which was not clearly given.

Their Control panel may be difficult for some people to use but once you are accustomed to it you won’t find it difficult. They give SSH access but nowadays everyone give. Downtime was less and the support was good. Overall my experience was good but I feel cost wise they can reduce the price not only for first year promotion but throughout even for renewal.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been with Dreamhost for a little over a year now and have to say, of the many hosts I've tried over the years they are by far the best:

Value: Dreamhost is definitely not the cheapest solution out there, but they aren't expensive either, and the fact that they offer a solid hosting package that includes free SSL certificates really sold me on it. The fact that they fell within my price range and were highly rated by PC Mag also gave me some peace of mind. Speed and Uptime: The service has proven to be very reliable.

My sites have only gone down once or twice, and Dreamhost has always been quick to resolve the problem even before I get around to reporting it. My sites also load pretty fast, especially considering I have a number of them hosted on one of their bottom tier "Happy Hosting" package. Support: Each time I've contacted Dreamhost support they have been very quick to assist me, and when there is a problem affecting their servers they are very good at communicating the issue, and what they are doing to resolve it.

Recap: Hosting with Dreamhost has been the most pleasant hosting experience of both my career and personal life. I have full confidence in them as a service provider who cares about their customers to the extent that I convinced one of my employers to migrate our site from another host to them.

 
Screenshot of http://dlesimplecap.info
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Dreamhost is a really good website host. They have a variety of hosting options and a variety of options. The pricing is budget friendly.

I host my own and my client's sites/domains (domains come with email, and that's a huge plus) on Dreamhost, and my clients and I love it. The sites don't have any downtime. They have a website builder that you can build a site really fast on and then transfer it to wordpress if you want.

They have ssl certificates and domain privacy. Plus there are more features that I haven't mentioned. Customer service is great.

I use the email support mainly and they respond quickly. Plus their customer service will help you with tasks you don't fully understand and if you're just too much of a rockhead (lol) to figure it out then they'll do it for you or give you the step by step. I use customer service often so yes sometimes I'm a rockhead.

In any event, I highly recommend Dreamhost. Give them a try and you won't be sorry.

 
Screenshot of http://carlosgarcia.cc
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been working with Dreamhost almost 5 years with No problems! I have all my clients domains and hosting with them. Every time I need some help they always give me the fast and best solution possible. This guys are making an excellent work, awesome customer service and a amazing hosting site ! ! ! ! ! ! :)

 
Screenshot of https://www.jordimatas.net
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been using Dreamhost for several years now, and every time I've had a doubt or an issue, I've been able to either send a message or start a live chat with their agents and getting answers immediately. Also, they've done so in a way that I was able to understand.

 
Screenshot of http://www.banerbaner.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I left Dreamhost about a week ago and then got this survey. I highly recommend Dreamhost. We used them for years and only changed due to some unique things for us.

Our site was never down, and the support from DH was always top notch. Personalized and intelligent responses always quickly came whenever I tried to do something silly and broke our site.

 
Screenshot of http://www.kurtzrocklaw.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been a customer of Dreamhost for about 13 years I think and have been very satisfied with the results. I don't have many technical problems but when I've had them support has resolved my issues quickly and professionally. I recently switched to a VPS in order to try to increase my site speed and I can't tell if there's any difference, but I don't have any complaints. Keep up the good work!

 
Screenshot of https://pumpkinpatchgarden.net
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

DreamHost is the best. The customer service has been outstanding from the my first incorrectly spelled domain registration 6 months ago, to just the other day when I wanted to host a site on DreamHost but keep the email at the previous host. Both the specific to me written instructions and the instruction pages I was given as a referenced worked they way they were supposed to.

Elsewhere, an other host, I would follow the instructions, yet what appear on my screen did not match and it was very frustrating. Kindness and Respect describe the DreamHost team. And they really seem to be enjoying themselves at work.

The product has worked wonderfully. I am now working on four sites and will add future sites here at DreamHost. Gratefully,

Doug

 
Screenshot of http://strickland-designs.com
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've used Dreamhost services for almost 20 years and have always been a very happy client. When I run into any issues, the online help they offer is very deep and I find most issues already answered. When I can't find my answer there, their response time to inquiries is pretty quick, usually within 48 hours.

I love the way almost all of their Dashboard functions work, especially the One-Click easy installs for various applications. Mail was incredibly easy to set up, and tracking my website stats is easy and robust. If you're looking for a webhost, Dreamhost will meet all your needs, and then some.

 
Screenshot of http://duieliminator.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

This hosting site has never been a problem in the two plus years I've been a customer. They did a magnificent job helping me with an "operator error" issue I suffered. I give them a 10.

If you are looking for hosting you can stop right here. You have found the best. Bernie Harrison
Duieliminator
Founder

 
Screenshot of https://brand-new-wp-install.com/
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Dreamhost clearly know what they are doing. The same can not be said of many other shared hosting providers out there. To explain: Those that complain about downtime and capacity problems are very likely running into the limits of a basic shared hosting account.

Many of these issues can be addressed by the site owner doing some simple performance optimizations on their site. Enabling gzip, browser caching, and page caching -- in all cases, these are things every site owner should do for the benefit of their users. To ensure that every Dreamhost shared hosting customer gets their fair use of the service, Dreamhost will watch to make sure that no running process takes more than its share of CPU or memory on that server.

Many other hosts don't bother to do this, or manage this poorly. The result is that on some other hosts you will see capacity problems due to other users on your server even if you as the site owner have managed your site resources responsibly. Admittedly, Dreamhost have had their fair share of downtime, Ddos attacks, email outages, and growing pains over the years.

Dreamhost's commitment to their customers as evidenced by their support of free speech (https://www.dreamhost.com/blog/we-fight-for-the-users/) open source (https://github.com/dreamhost + on-staff core WordPress contributors) more than outweighs the typical shared hosting downtime. If you need hosting that is more reliable than shared, you need to pay more than shared-hosting prices for it. Dreamhost has your back there too, with VPS and DreamPress offerings that are battle-tested and excellent value.

 
Screenshot of http://philsego.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've used Many web hosts for my sites and my clients' sites over the years. Dreamhost has been light-years better on all fronts: support, features, ease of use, control panel options, reliability, speed, and support. Did I mention their excellent support?

I'm pretty geeky, and can resolve most problems myself. But every once in a while I need a bit of help. Dreamhost has been fast, accurate, and never condescending.

I mostly use their email support ticket system, but have also used their online chat. Both have been superb. After having experienced excuse after excuse (and lots of "it's not our problem" bs) from other web hosts, Dreamhost is a dream!

 
Screenshot of http://georgephilipbirney.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Obi Wan Kenobi, there is always a bigger site, just do or do not, there is no try, as I have a good feeling about this Html security, because beyond the http Dark Side, it is Dreamhost to be the Force to Je Daydreams, and you can’t stop the fastCGI servers across the PHParsecs.

 
Screenshot of http://nwsams.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I recently transferred my domains to Dreamhost and found their support staff professional. Questions were answered promptly. I paid for the migration of one because I didn't want to chance any problems and it was done quickly and without problems.

During the others I had a few minor questions and they were answered right away. They didn't pester me with extraneous information, but when I asked for help I received it. If you're looking for phone support, this isn't the place.

If you can make do with email, you'll be happy. Their support is very good and they understand what you need -- and their answers aren't boilerplate. Because I run a 501c3 non-profit they gave me an excellent price, and I'm thankful for that.

 

Most Popular Dreamhost Hosting Plans

Shared Web Hosting VPS Hosting Managed Dedicated Server
Disk Space Unlimited Unlimited 1TB
Bandwidth Unlimited Unlimited Unlimited
Price $6.95/mo $15.00/mo $149.00/mo
View Plan View Plan View Plan

All Dreamhost Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Shared Web Hosting Shared
  • PHP
  • Perl
  • MySQL
  • Student
  • Adult Hosting
  • SQLite
Unlimited Unlimited $6.95/month
Usual price:
VPS Hosting VPS
  • PHP
  • VPS
  • Perl
  • MySQL
  • Adult Hosting
  • WAP/WML
Unlimited Unlimited $15.00/month
Usual price:
Managed Dedicated Server Dedicated
  • PHP
  • Ubuntu
  • Dedicated Server
  • Linux
  • Perl
  • MySQL
1TB Unlimited $149.00/month
Usual price:
DreamPress Shared
  • WordPress
  • PHP
  • Perl
  • MySQL
  • Adult Hosting
  • WAP/WML
Unlimited Unlimited $16.95/month
Usual price:
DreamHost Cloud Shared
  • Hadoop
  • Adult Hosting
2GB Unlimited $12.00/month
Usual price:

Dreamhost Frequently Asked Questions

  • Where is DreamHost located?

    The company is headquartered in Brea, California in the USA.

  • Where are its datacenters located?

    The company utilizes one datacenter in California, and one in Virginia.

  • Does DreamHost have a money-back guarantee?

    Yes, but it's limited. DreamHost only offers its 97-day money-back guarantee on shared hosting purchased by credit card. No other products, services, or payment methods are eligible. If you received a free domain, the value will be deducted from your refund.

  • Is there a minimum contract period?

    The minimum term on most packages is 1 month.

  • Which control panel does DreamHost offer?

    DreamHost has its own proprietary control panel, Web Panel. 

  • Does DreamHost offer support over the phone?

    DreamHost prefers support requests to go through its ticketing system. You can open a new ticket by filling in a form on its website. Its technical support team is based in-house, and is available 24/7. It does offer live chat as well. If you'd like to speak on the phone, you'll need to ask for a callback. There is a fee for telephone support.

  • Is support multilingual?

    No. The support team provides support in English only.

  • Can DreamHost help me to migrate my website?

    No. If you need to move your site, you will need to do it manually. DreamHost provides some support documentation, but it will not migrate your site for you.

  • What programming languages are supported?

    PHP 5, Python, Perl, Ruby on Rails, and Ruby are supported on shared hosting plans. IPv6 is also supported.

  • Does DreamHost have a reseller plan?

    DreamHost allows reseller, but it doesn't offer a traditional reseller option. If you want to resell its hosting, you just add your customers' domains to your account, and manage them in the usual way. DreamHost does not provide any white label services or support, and you will be fully responsible for any violation of DreamHost's terms.

  • Are backups included?

    DreamHost takes daily snapshots, but these are for internal use only. DreamHost is vague about the details, so it would be wise to make your own backup arrangements using the manual backup feature in the web panel.

  • What payment options does DreamHost accept?

    DreamHost accepts major credit cards, checks, wire payments, money orders, gift certificates, and PayPal.

  • Can I create more than one website?

    On a shared hosting plan you can create unlimited websites. On a WordPress hosting plan, each additional website attracts a monthly charge.

  • Can I install Magento?

    In theory, Magento will run on any plan with sufficient storage space and RAM. DreamHost does not offer specialized Magento packages.

  • Are DreamHost's servers secure?

    DreamHost's sites and servers are protected by around the clock. The company does not provide details about the nature of its datacenter security.

  • Are one-click installers provided?

    Yes. DreamHost offers around 20 one-click installers, including WordPress, Joomla!, MediaWiki, phpbb, and Zen Cart.

  • Could I host an image-heavy site with DreamHost?

    Yes. DreamHost offers unlimited resources on its shared hosting plans. Providing you do not create a resource-intensive website, such as a download site, you should not run into any problems.

  • Does DreamHost offer any discounts for non-profit organizations?

    US non-profit charitable organizations can claim a free shared hosting plan. A 501(c)(3) letter will be requested. 

Dreamhost Features: Do They Support Your Favorite Feature?

Who Are The Most Popular Dreamhost Alternatives?

Overall 4 stars
Support
3.5 stars
Features
4 stars
Uptime
4 stars
Value
4 stars
Visit Dreamhost

Price Comparison

Dreamhost$6.95
SiteGround$3.95
BlueHost$2.75
InMotion Hosting$3.99
A2 Hosting$3.92
HostPapa$3.95

Review Dreamhost & Get A Free Domain Name If We Publish It

Already a Dreamhost customer? Write an honest & helpful review & earn a free domain from Domain.com if we publish it. Learn more...

Take a deep breath and think about exactly what you want to say about Dreamhost.
Please be specific: we're only interested in hearing that Dreamhost rocks/sucks if you can explain why.

Claim Your Free Domain

If we publish your review, you will earn a free domain from Domain.com.

(We hate spam - see our privacy policy)