Flywheel is a hosting company based in Omaha, Nebraska and founded in 2012. The company designs its plans based on the needs of the web design community. Its hosting plans aim to make web hosting and client management simple for designers. By selecting hosting plans from Flywheel, designers can focus on design and content creation for the their clients.
Services and Specializations
Flywheel’s main focus is WordPress hosting plans. The plans cater to individual designers wanting to set up their own websites as well as design firms that manage multiple clients.
The company offers multiple plans for WordPress hosting including “pay-per-site” plans. These plans allow customers to set up and host a single WordPress installation. The plans vary by the amount of disk space and bandwidth allowed. Customers selecting a plan should choose one based on the number of monthly visitors expected. More visitors equate to increased bandwidth requirements. The company offers introductory pricing for customers wanting to try out the service. Some plans include SSL Certificates, CDN, and MultiSite plugin while other plans charge extra. Customers needing additional capacity can also create their own custom plan.
Flywheel also offers bulk plans similar to its single install plans. These plans have much larger amounts of disk space and bandwidth which make them ideal for resellers needing to host multiple WordPress sites. Like the per site plans, the reseller plans feature SSL, CDN, and MultiSite support. Customers needing more WordPress installs than the current offeringss will need to contact sales to create a customized plan.
All of Flywheel’s WordPress hosting plans include multiple features. One such feature is SFTP access which allows the customer to manage all their sites from a single login. This feature is also simplified to allow the customer to easily add and delete access to an unlimited amount of collaborators without having to maintain a separate list of usernames and passwords. In addition to SFTP, Flywheel features a caching system that is included so that customers won’t have to spend time configuring or installing related plugins.
Besides a built-in caching system, all plans feature free demo sites. This allows designers to keep developing a site until is ready and then pass the billing to their clients. Flywheel also offers a feature to continuously update WordPress to the latest and most secure version.
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Flywheel has datacenters throughout the world including locations in North America, Europe, and Asia. In addition, the company features a CDN with up to 30 nodes to help guarantee fast response times and allow sites to be scaled to handle millions of visitors. Despite multiple data center locations, Flywheel gives no further details about its network service providers or server hardware.
Security and Backups
Most of Flywheel’s plans have a backup option which includes nightly backups that are stored up to 30 days. When customers need to restore a previous a version of a website, they can do so with a single click. In addition, a customer can make a backup prior to a plugin installation or site change and go back to the previous version immediately. Flywheel’s backup feature eliminates the need to install and configure plugins. Also, the company’s automated backups are stored offsite on Amazon to ensure the backup’s integrity.
In addition to its automated backup service, Flywheel offers security for customer websites. The feature includes malware removal for all sites in case the site gets hacked. The company uses Sucuri, a WordPress security provider, to scan for malware. They enforce a strong password policy and limit the number of login attempts.
Support and Customer Service
Flywheel offers 24/7 emergency support as well as standard support during normal business hours, Monday through Friday. Customers can seek support by sending an e-mail, talking over the phone, or live chatting with support specialists. The company also features articles on various topics including plugins, databases, and basic setup for customers wanting self-support. Besides help on technical issues, the company offers free migration assistance for customers coming from other hosting providers.
Flywheel offers a 99% uptime guarantee that is backed by a Service Level Agreement. The company features an extensive content delivery network and datacenters around the globe as well as continuous monitoring of security issues to help satisfy this guarantee.
Flywheel primarily bills its customers on a monthly basis for most plans and offers discounts for paying a year up-front. Some hosting plans include many features at no cost while other plans charge extra. Flywheel is flexible in terms of payment methods and accepts PayPal and most major credit cards. The company also accepts personal checks for yearly invoices.
Flywheel offers a specialized form of hosting that caters to designers — allowing them to focus on their clients and not the technical aspects of web hosting.