GlowHost In 2018: What Do GlowHost Client Reviews Say?


Founded in 2002, GlowHost has a lot to brag about. They are a US-based company that offers a plethora of high-quality web hosting products to businesses of all sizes. Although they cannot brag about having the lowest prices, they are certain in line with their high-quality, well-supported, and highly transparent offerings.

Services and Specializations

In terms of web hosting, GlowHost offers a wide range of services. They offer four different packages for shared hosting based on how many domains customers plan to include on the account and for what purpose. Reseller web hosting packages come fully managed by GlowHost, so webmasters don’t have to worry about administrative and accounting responsibilities. There are two types of packages offered to premium business clients. Semi-dedicated servers give customers a cheaper option without having to share space with an excessive number of other server occupants. The virtual dedicated cloud server package is 100% redundant. Customers can also choose between the managed dedicated server option or the enterprise (unmanaged) cloud hosting option. GlowHost offers free web hosting for non-profit websites as well. In addition to hosting, they offer some extras like:
  • SSL certificates
  • Trustmarks and badges
  • Merchant accounts
  • Hack prevention
  • Toll free numbers.
If you’re interested in domain registration, they have links to it on their site, though it bounces users over to InstaPro’s website.

GlowHost Reviews by Our Community

Overall Rating from 10 Reviews by GlowHost Customers


Most Helpful Reviews

Tyler Simzak avatar
Tyler Simzak
Jan 06, 2018

I recently purchased the reseller hosting plan and had my first experience with their support team today. My hold time was less than a minute and my Help desk rep, Daniel, was super friendly and seemed very knowledgeable. Most importantly, he took the time to walk me through each step and explained everything to me in a thorough and easy to understand way.

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Khuong Tran Xuan avatar
Khuong Tran Xuan
Jul 05, 2016

I live and work in Vietnam and I have known you through website. When using your services I appreciate the quality of your services, as well as the support of your enthusiasm. But do I see more than satisfied with the service I think you need to upgrade to the user and better support for those who use the service outside the United States

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Dmitriy Machushenko avatar
Dmitriy Machushenko
Jul 18, 2013

Been with GlowHost over 7 years. Nothing to complain about. The Support service is noticably fast (minutes) and accurate.

They are quick with their responses and seem to be very reliable. The uptime with them is great, I rarely have any downtime, or lag. Well, the features fit my needs perfectly.

Sometimes saving a couple bucks a month isn’t the best deal. I’m actually paying nearly half what I used to pay my old host and I’m getting much more for my money now. They are extremely knowledgeable and very patient, GlowHost has been outstanding to work with.

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Frederick G. Miles avatar
Frederick G. Miles
Apr 27, 2013

First of all, they advertise it their webhosting as "unlimited". It silly and it would be naive to think it can be unlimited, but it turned out even worse than the free webhost I was using before. Example: I wanted to send an e-mail to all my forum members, and what happened: my whole site got suspended until I opened a ticket and swore to not send emails anymore.

Turned out they have a 100 e-mails per hour limit. That’s ridiculous. Another bad experience was that my site often went offline.

Not for long periods, but this annoyed me. What made me move away from them finally: I got my site suspended without any notice – turned out my 1 year subscription had ended – this is ridiculous, they should send their customers an e-mail a week or 2 before invoice is in, like every other host out there. Atleast their customer support is OK, usually got my ticket replied in hour or so. I’m now moving to Hawkhost – $3.29/year – mails limit 1000/hour and plenty of diskspace/traffic for me.

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Den Brown avatar
Den Brown
Aug 14, 2014

I have been looking for a time-tested web host for my new web site for about 3 weeks. It was not an easy thing to do I must say as there are so many web host in the hosting market claiming they are the best. After reading good reviews on GlowHost and getting to know they had been providing hosting services since 2002, I decided to give them a try.

Rock solid control panel, it is complete-useful-easy-to-use control panel. Support tickets are always answered promptly and clarification provided whenever needed. They offer 99.9% uptime guarantee – they are honest on this.

My site is up and running. I like their free bonuses such as anti-spam and anti-virus, pre-installed scripts, domain registration, etc. GlowHost could double their price and I would stay with them. Excellent web hosting service would defenitly recommend to others.

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Sandra Barese avatar
Sandra Barese
Jan 14, 2014

Like most I did the research and spent hours looking at reviews for the various hosts. Finally decided to give GlowHost a try. I have had experience with several hosting companies as most have over the last 5 years or so, and this is the best one I have been associated with.

They’ve handled every ticket quickly, and with the responses you’d want from the very start. Very professional in approach and follow up. Their package prices also amazed me.

My sites where all transferred free and everything went smooth. My business has grown as a direct result of the service and support Glowhost experts offer.

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Afrodille Herve avatar
Afrodille Herve
Nov 14, 2013

I needed an inexpensive, yet reliable host for my new project. I did some research by googling around and finally decided I would contact GlowHost via telephone after reading their reviews and what others were saying about them. I waited approximately 30 seconds before being connected to a sales agent.

I had a list of questions as long as my arm waiting for him. But as fast as I read them off, he answered them completely and without hesitation. That pretty much sold me on them.

To date, I’m happy with the performance and reliability of the service. GlowHost is what I would consider to be an extremely proficient web host and usually manages to answer support tickets in 10 minutes or less every time I have had to put a ticket in to their support. I’ve had no issues with uptime, and speed upload of my sites is pretty fast and I am on one of the cheaper plans that they offer.

Alexander, Andrew and David are all super helpful guys (though I am sure there are more) and I have even seen Matt (I think he is the owner) answering tickets. If you need reliable hosting service along with helpful, responsive customer support, then this is one place I can recommend to those looking for a new host. Good job GlowHost!

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Victor Pare avatar
Victor Pare
Jun 14, 2013

It took much time for me to find the most reliable host for my web site. After reading some good feedback about I finally decided to give them a try as I was almost tired of searching a web host. All I can say they provide really good hosting and also support service.

I use the site to run my business and check e-mail on it everyday, and the network performance is about as fast as any of the other services out there, but for about half the price. Well, tech support replies to my tickets within 10 minutes and explains everything to me. I like it.

The admin interface is great, webmail works perfectly, and POP3 mail is quick to connect and download emails into OE. Thats what I call Professional Hosting service. So far so good.

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Jenush Thenisky avatar
Jenush Thenisky
May 28, 2013

I have been using their service for a long time and can express the point that Glowhost is a solid hosting provider with services that can scale. I haven’t tried their new cloud stuff, but I am excited to try it when I have a little extra money, it sounds really cool. Their ticket support has always been very helpful.

They are always available for my questions and they are quick to respond. I would rate them as a very reliable service and the price is right. Overall, Glowhost is a great host that I would recommend. My site is always up and running.

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Andrew avatar
Feb 11, 2012

II wanted to know a host that offers quality services including both space and bandwidth. The support and high quality just that there are many requests but operators everytimes are available to help customers, if you contact support they will give you all the information to solve the problems, the level of competence is high, always resolve problems. The problems are managed in a professional and as I said the operators are well trained to help customers. They are suitable for the clients to the average person up to people and companies who want to extend the internet, these services are excellent
GlowHost not only recommend to my friends but to all those who want a quality service at acceptable prices

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GlowHost currently has 16 datacenters located around the world with a focus on carrier neutrality. This means that datacenters use bandwidth providers based on redundancy and speed, not on price. This helps to improve loading speeds. GlowHost has included details on a number of their datacenters, including location, compliance, uptime, security and server monitoring, network support, and backup generators. As a bonus: GlowHost is a Cloudflare partner, which means that every hosting package offered by them includes the Cloudflare solution. Cloudflare’s CDN has 14 datacenters worldwide, and is one of the main reasons why GlowHost can make their uptime and satisfaction guarantees with such a low margin for error.

Support and Customer Service

Much like everything else about GlowHost’s business model, they offer comprehensive customer service and technical support. Their contact page includes information about round-the-clock, U.S.-based support and they freely publish their email address and phone numbers for customers to use. The technical support page is just as impressive, including help ticket submissions, video tutorials, a knowledgebase, community forum, and more.


When looking at a web host’s guarantees, typically it’s the uptime guarantee that matters most. However, GlowHost makes so many promises to their customers, that it’s important to break each of them down so you can see how dedicated they are to high-quality service and support. GlowHost offers a 91-day money-back guarantee if customers are not satisfied. Every hosting package comes with a 100% network uptime guarantee, and a 99.9% uptime guarantee in place for shared, semi-dedicated, and reseller hosting for other issues.

Payment Policies

GlowHost’s payment terms are extremely thorough and rigid, so customers should pay attention to the Terms of Service page tucked into the footer of their website. In addition to requiring customers to pay for all hosting services upfront, they have a strict no-refund policy after the period of the money-back guarantee as well as a number of processing fees assessed when changes are made to accounts.


GlowHost has been in the web hosting space for a very long time — much longer than most companies — so they seem to know what customers want. Transparency, above all else, seems to be their greatest strength, and it should mean a lot to anyone looking for a reliable web host to entrust their site to.

Most Popular GlowHost Hosting Plans

Unlimited Single Domain Personal Hosting Unlimited Multi-Domain
Disk Space Unlimited 10GB Unlimited
Bandwidth Unlimited 100GB Unlimited
Price $6.95 / mo $8.95 / mo $9.95 / mo
Visit GlowHost Visit GlowHost Visit GlowHost
Plan Disk Space Bandwidth Price
Professional Hosting
20GB 250GB $18.95 / mo Visit Host
Level I Reseller
50GB 500GB $24.95 / mo Visit Host
Level II Reseller
80GB 700GB $34.95 / mo Visit Host
Level III Reseller
120GB 1000GB $44.95 / mo Visit Host
1 Slice Semi-Dedicated
25GB 500GB $54.99 / mo Visit Host
Level IV Reseller
160GB 1200GB $74.95 / mo Visit Host
Cloud VDS Lite
15GB 500GB $75 / mo Visit Host
Level V Reseller
200GB 1400GB $99.95 / mo Visit Host
2 Slices Semi-Dedicated
50GB 1000GB $109.99 / mo Visit Host
Cloud VDS Medium
30GB 1000GB $125 / mo Visit Host
3 Slices Semi-Dedicated
75GB 1500GB $159.99 / mo Visit Host
Cloud VDS Heavy
60GB 1500GB $175 / mo Visit Host
More Plans +

GlowHost Frequently Asked Questions

  • What hosting products does GlowHost offer?

    They offer shared, cloud, and dedicated server options, with a number of tiers in each. They also offer reseller-specific plans, VPS cloud servers, and media hosting.

  • Are all GlowHost dedicated servers managed?

    No. They offer both managed and unmanaged dedicated server options depending on what you need.

  • What does GlowHost mean by “unlimited” bandwidth and disk space?

    They mean that there are clear limits, but they’re very high. In the company’s terms of service, they outline exactly what this means (eg, can’t be use for image galleries larger than 10 GB). See terms of service for more details. If a customer does exceed the limitations outlined in their ToS, they will be asked to move to a higher traffic account.

  • Can my account be strangled?

    Yes. If your shared/reseller account is using more than 25% of the server’s resources for more than 90 seconds, then your traffic will be cut off. There are a few other scenarios where you risk this as well — see the terms of service for more details.

  • Does GlowHost help with website migration?

    Yes, they can help with site or server migration depending on your plan. This is included in some plans and incurs an additional cost for others. Contact customer support for details.

  • Does GlowHost have an uptime guarantee?

    Yes. The company guarantees a 99.95% uptime based on a 12 month average. This is enshrined in their SLA, but has a number of exclusions. See their SLA for more details. Credits for downtime are available, but the requirements to get them are steep. Again, see SLA for details.

  • Does GlowHost offer a money-back guarantee?

    Yes. They offer a 91 day money back guarantee on shared hosting plans only. Refunds exclude any added extras like SSL certificates. Contact customer service for more information.

  • What support does GlowHost offer?

    They offer phone, live chat, and email support via a ticket system. They also have a knowledgebase, a forum, and video tutorials in a range of languages for self-help.

  • What control panel does GlowHost offer?

    All their shared plans include cpanel. Reseller plans also come with cpanel, and dedicated hosting options come with root access.

  • What applications can I use with GlowHost?

    They offer one-click installs through Softaculous included on all their shared hosting plans. Applications you can install with Softaculous include WordPress, Magento, OpenCart, PrestaShop, Joomla, Drupal, and vBulletin.

  • Where are GlowHost’s datacenters located?

    GlowHost maintains 16 datacenters all over the world, from Australia to London. They have 10 in North American alone. However, their shared servers are all hosted in Atlanta, Phoenix, or Salt Lake City.

  • What sort of billing cycle does GlowHost operate on?

    They bill their shared hosting up front with dedicated and cloud hosting being charged monthly. They accept all major credit cards, PayPal, wire transfer, and bitcoin payments.

  • Are there any discounts available?

    Yes. There are regular discounts for signing up as well as standard discounts for signing on for a longer period.

  • Will there be a big price hike at renewal?

    Possibly. Be careful what is included FOREVER and what is included for the FIRST payment period. Also, they can offer some big “first invoice” discounts, upwards of 50%. Read your bill carefully when you sign up.

  • Does GlowHost offer any sort of backups?

    Yes. All their plans include weekly backups or nightly backups, depending on the plan.

  • Does GlowHost offer a CDN?

    They support CloudFlare, and are a CloudFlare certified partner. This service is included in all their shared hosting plans.

  • What security options does GlowHost provide?

    All shared plans include McAfee Secure with Site Seal and a shared SSL certificate. Private SSL certificates can be purchased for an additional cost. They also offer website hacking protection, monitoring, and repair for an additional monthly cost.

  • Does GlowHost have a site builder?

    Yes. All their shared plans include the Soholauncher Basic website builder for free. Better versions of the Soholauncher are included on some plans but not others, but all are free to buy a better version for an additional monthly charge.

  • Any other amateur hosting tools?

    Yes, but not for free. They do have SEO products available for install for an additional monthly cost as well as social media starter packs available for a one-off charge.

  • What programming languages does GlowHost support?

    The support PHP versions 4 through 7, Python, and Ruby on all their shared plans.

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Brenda Barron

About Brenda Barron

Brenda is an active online publisher and experienced WordPress blogger. She has been building websites since 1997. In addition, she publishes science fiction and fantasy stories under the name Brenda Stokes Barron.

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