Last updated: December 26, 2018
GlowHost In 2018: What Do GlowHost Client Reviews Say?
GlowHostFounded in 2002, GlowHost has a lot to brag about. They are a US-based company that offers a plethora of high-quality web hosting products to businesses of all sizes. Although they cannot brag about having the lowest prices, they are certain in line with their high-quality, well-supported, and highly transparent offerings.
Services and SpecializationsIn terms of web hosting, GlowHost offers a wide range of services. They offer four different packages for shared hosting based on how many domains customers plan to include on the account and for what purpose. Reseller web hosting packages come fully managed by GlowHost, so webmasters don’t have to worry about administrative and accounting responsibilities. There are two types of packages offered to premium business clients. Semi-dedicated servers give customers a cheaper option without having to share space with an excessive number of other server occupants. The virtual dedicated cloud server package is 100% redundant. Customers can also choose between the managed dedicated server option or the enterprise (unmanaged) cloud hosting option. GlowHost offers free web hosting for non-profit websites as well. In addition to hosting, they offer some extras like:
- SSL certificates
- Trustmarks and badges
- Merchant accounts
- Hack prevention
- Toll free numbers.
GlowHost Reviews by Our Community
Overall Rating from 10 Reviews by GlowHost Customers
Most Helpful Reviews
Tyler Simzak kandmconstructionllc.com
Jan 06, 2018
Khuong Tran Xuan xuankhuong.com
Jul 05, 2016
Dmitriy Machushenko 7n-solutions.com
Jul 18, 2013
Frederick G. Miles forum.poqclan.com
Apr 27, 2013
Den Brown verrazz.org
Aug 14, 2014
Sandra Barese designasdesign.com
Jan 14, 2014
Afrodille Herve spokeas.biz
Nov 14, 2013
Victor Pare site4meonly.info
Jun 14, 2013
Jenush Thenisky jewelryfacionside.in
May 28, 2013
Feb 11, 2012
NetworkGlowHost currently has 16 datacenters located around the world with a focus on carrier neutrality. This means that datacenters use bandwidth providers based on redundancy and speed, not on price. This helps to improve loading speeds. GlowHost has included details on a number of their datacenters, including location, compliance, uptime, security and server monitoring, network support, and backup generators. As a bonus: GlowHost is a Cloudflare partner, which means that every hosting package offered by them includes the Cloudflare solution. Cloudflare’s CDN has 14 datacenters worldwide, and is one of the main reasons why GlowHost can make their uptime and satisfaction guarantees with such a low margin for error.
Support and Customer ServiceMuch like everything else about GlowHost’s business model, they offer comprehensive customer service and technical support. Their contact page includes information about round-the-clock, U.S.-based support and they freely publish their email address and phone numbers for customers to use. The technical support page is just as impressive, including help ticket submissions, video tutorials, a knowledgebase, community forum, and more.
GuaranteesWhen looking at a web host’s guarantees, typically it’s the uptime guarantee that matters most. However, GlowHost makes so many promises to their customers, that it’s important to break each of them down so you can see how dedicated they are to high-quality service and support. GlowHost offers a 91-day money-back guarantee if customers are not satisfied. Every hosting package comes with a 100% network uptime guarantee, and a 99.9% uptime guarantee in place for shared, semi-dedicated, and reseller hosting for other issues.
Payment PoliciesGlowHost’s payment terms are extremely thorough and rigid, so customers should pay attention to the Terms of Service page tucked into the footer of their website. In addition to requiring customers to pay for all hosting services upfront, they have a strict no-refund policy after the period of the money-back guarantee as well as a number of processing fees assessed when changes are made to accounts.
SummaryGlowHost has been in the web hosting space for a very long time — much longer than most companies — so they seem to know what customers want. Transparency, above all else, seems to be their greatest strength, and it should mean a lot to anyone looking for a reliable web host to entrust their site to.
Most Popular GlowHost Hosting Plans
|Unlimited Single Domain||Personal Hosting||Unlimited Multi-Domain|
|Price||$6.95 / mo||$8.95 / mo||$9.95 / mo|
|Visit GlowHost||Visit GlowHost||Visit GlowHost|
|20GB||250GB||$18.95 / mo Visit Host|
|Level I Reseller
|50GB||500GB||$24.95 / mo Visit Host|
|Level II Reseller
|80GB||700GB||$34.95 / mo Visit Host|
|Level III Reseller
|120GB||1000GB||$44.95 / mo Visit Host|
|1 Slice Semi-Dedicated
|25GB||500GB||$54.99 / mo Visit Host|
|Level IV Reseller
|160GB||1200GB||$74.95 / mo Visit Host|
|Cloud VDS Lite
|15GB||500GB||$75 / mo Visit Host|
|Level V Reseller
|200GB||1400GB||$99.95 / mo Visit Host|
|2 Slices Semi-Dedicated
|50GB||1000GB||$109.99 / mo Visit Host|
|Cloud VDS Medium
|30GB||1000GB||$125 / mo Visit Host|
|3 Slices Semi-Dedicated
|75GB||1500GB||$159.99 / mo Visit Host|
|Cloud VDS Heavy
|60GB||1500GB||$175 / mo Visit Host|
GlowHost Frequently Asked Questions
- What hosting products does GlowHost offer?
They offer shared, cloud, and dedicated server options, with a number of tiers in each. They also offer reseller-specific plans, VPS cloud servers, and media hosting.
- Are all GlowHost dedicated servers managed?
No. They offer both managed and unmanaged dedicated server options depending on what you need.
- What does GlowHost mean by “unlimited” bandwidth and disk space?
They mean that there are clear limits, but they’re very high. In the company’s terms of service, they outline exactly what this means (eg, can’t be use for image galleries larger than 10 GB). See terms of service for more details. If a customer does exceed the limitations outlined in their ToS, they will be asked to move to a higher traffic account.
- Can my account be strangled?
Yes. If your shared/reseller account is using more than 25% of the server’s resources for more than 90 seconds, then your traffic will be cut off. There are a few other scenarios where you risk this as well — see the terms of service for more details.
- Does GlowHost help with website migration?
Yes, they can help with site or server migration depending on your plan. This is included in some plans and incurs an additional cost for others. Contact customer support for details.
- Does GlowHost have an uptime guarantee?
Yes. The company guarantees a 99.95% uptime based on a 12 month average. This is enshrined in their SLA, but has a number of exclusions. See their SLA for more details. Credits for downtime are available, but the requirements to get them are steep. Again, see SLA for details.
- Does GlowHost offer a money-back guarantee?
Yes. They offer a 91 day money back guarantee on shared hosting plans only. Refunds exclude any added extras like SSL certificates. Contact customer service for more information.
- What support does GlowHost offer?
They offer phone, live chat, and email support via a ticket system. They also have a knowledgebase, a forum, and video tutorials in a range of languages for self-help.
- What control panel does GlowHost offer?
All their shared plans include cpanel. Reseller plans also come with cpanel, and dedicated hosting options come with root access.
- What applications can I use with GlowHost?
They offer one-click installs through Softaculous included on all their shared hosting plans. Applications you can install with Softaculous include WordPress, Magento, OpenCart, PrestaShop, Joomla, Drupal, and vBulletin.
- Where are GlowHost’s datacenters located?
GlowHost maintains 16 datacenters all over the world, from Australia to London. They have 10 in North American alone. However, their shared servers are all hosted in Atlanta, Phoenix, or Salt Lake City.
- What sort of billing cycle does GlowHost operate on?
They bill their shared hosting up front with dedicated and cloud hosting being charged monthly. They accept all major credit cards, PayPal, wire transfer, and bitcoin payments.
- Are there any discounts available?
Yes. There are regular discounts for signing up as well as standard discounts for signing on for a longer period.
- Will there be a big price hike at renewal?
Possibly. Be careful what is included FOREVER and what is included for the FIRST payment period. Also, they can offer some big “first invoice” discounts, upwards of 50%. Read your bill carefully when you sign up.
- Does GlowHost offer any sort of backups?
Yes. All their plans include weekly backups or nightly backups, depending on the plan.
- Does GlowHost offer a CDN?
They support CloudFlare, and are a CloudFlare certified partner. This service is included in all their shared hosting plans.
- What security options does GlowHost provide?
All shared plans include McAfee Secure with Site Seal and a shared SSL certificate. Private SSL certificates can be purchased for an additional cost. They also offer website hacking protection, monitoring, and repair for an additional monthly cost.
- Does GlowHost have a site builder?
Yes. All their shared plans include the Soholauncher Basic website builder for free. Better versions of the Soholauncher are included on some plans but not others, but all are free to buy a better version for an additional monthly charge.
- Any other amateur hosting tools?
Yes, but not for free. They do have SEO products available for install for an additional monthly cost as well as social media starter packs available for a one-off charge.
- What programming languages does GlowHost support?
The support PHP versions 4 through 7, Python, and Ruby on all their shared plans.