GlowHost In 2019: What Do GlowHost Client Reviews Say?

GlowHost

Founded in 2002, GlowHost has a lot to brag about. They are a US-based company that offers a plethora of high-quality web hosting products to businesses of all sizes. Although they cannot brag about having the lowest prices, they are certain in line with their high-quality, well-supported, and highly transparent offerings.

Services and Specializations

In terms of web hosting, GlowHost offers a wide range of services. They offer four different packages for shared hosting based on how many domains customers plan to include on the account and for what purpose. Reseller web hosting packages come fully managed by GlowHost, so webmasters don’t have to worry about administrative and accounting responsibilities. There are two types of packages offered to premium business clients. Semi-dedicated servers give customers a cheaper option without having to share space with an excessive number of other server occupants. The virtual dedicated cloud server package is 100% redundant. Customers can also choose between the managed dedicated server option or the enterprise (unmanaged) cloud hosting option. GlowHost offers free web hosting for non-profit websites as well. In addition to hosting, they offer some extras like:
  • SSL certificates
  • Trustmarks and badges
  • Merchant accounts
  • Hack prevention
  • Toll free numbers.
If you’re interested in domain registration, they have links to it on their site, though it bounces users over to InstaPro’s website.

GlowHost Reviews by Our Community

Overall Rating from 10 Reviews by GlowHost Customers

Support
Quality
Features
Value

Most Helpful Reviews

Tyler Simzak avatar
Tyler Simzak kandmconstructionllc.com
Jan 06, 2018

I recently purchased the reseller hosting plan and had my first experience with their support team today. My hold time was less than a minute and my Help desk rep, Daniel, was super friendly and seemed very knowledgeable. Most importantly, he took the time to walk me through each step and explained everything to me in a thorough and easy to understand way.

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Khuong Tran Xuan avatar
Khuong Tran Xuan xuankhuong.com
Jul 05, 2016

I live and work in Vietnam and I have known you through google.com website. When using your services I appreciate the quality of your services, as well as the support of your enthusiasm. But do I see more than satisfied with the service I think you need to upgrade to the user and better support for those who use the service outside the United States

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Dmitriy Machushenko avatar
Dmitriy Machushenko 7n-solutions.com
Jul 18, 2013

Been with GlowHost over 7 years. Nothing to complain about. The Support service is noticably fast (minutes) and accurate.

They are quick with their responses and seem to be very reliable. The uptime with them is great, I rarely have any downtime, or lag. Well, the features fit my needs perfectly.

Sometimes saving a couple bucks a month isn’t the best deal. I’m actually paying nearly half what I used to pay my old host and I’m getting much more for my money now. They are extremely knowledgeable and very patient, GlowHost has been outstanding to work with.

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Network

GlowHost currently has 16 datacenters located around the world with a focus on carrier neutrality. This means that datacenters use bandwidth providers based on redundancy and speed, not on price. This helps to improve loading speeds. GlowHost has included details on a number of their datacenters, including location, compliance, uptime, security and server monitoring, network support, and backup generators. As a bonus: GlowHost is a Cloudflare partner, which means that every hosting package offered by them includes the Cloudflare solution. Cloudflare’s CDN has 14 datacenters worldwide, and is one of the main reasons why GlowHost can make their uptime and satisfaction guarantees with such a low margin for error.

Support and Customer Service

Much like everything else about GlowHost’s business model, they offer comprehensive customer service and technical support. Their contact page includes information about round-the-clock, U.S.-based support and they freely publish their email address and phone numbers for customers to use. The technical support page is just as impressive, including help ticket submissions, video tutorials, a knowledgebase, community forum, and more.

Guarantees

When looking at a web host’s guarantees, typically it’s the uptime guarantee that matters most. However, GlowHost makes so many promises to their customers, that it’s important to break each of them down so you can see how dedicated they are to high-quality service and support. GlowHost offers a 91-day money-back guarantee if customers are not satisfied. Every hosting package comes with a 100% network uptime guarantee, and a 99.9% uptime guarantee in place for shared, semi-dedicated, and reseller hosting for other issues.

Payment Policies

GlowHost’s payment terms are extremely thorough and rigid, so customers should pay attention to the Terms of Service page tucked into the footer of their website. In addition to requiring customers to pay for all hosting services upfront, they have a strict no-refund policy after the period of the money-back guarantee as well as a number of processing fees assessed when changes are made to accounts.

Summary

GlowHost has been in the web hosting space for a very long time — much longer than most companies — so they seem to know what customers want. Transparency, above all else, seems to be their greatest strength, and it should mean a lot to anyone looking for a reliable web host to entrust their site to.

Most Popular GlowHost Hosting Plans

Unlimited Single Domain Personal Hosting Unlimited Multi-Domain
Disk Space Unlimited 10GB Unlimited
Bandwidth Unlimited 100GB Unlimited
Price $6.95 / mo
Usual price: Get % off!
$8.95 / mo
Usual price: Get % off!
$9.95 / mo
Usual price: Get % off!
Visit GlowHost Visit GlowHost Visit GlowHost
Plan Disk Space Bandwidth Price
Professional Hosting
Shared
20GB 250GB $18.95 / mo Visit Host
Level I Reseller
Shared
50GB 500GB $24.95 / mo Visit Host
Level II Reseller
Shared
80GB 700GB $34.95 / mo Visit Host
Level III Reseller
Shared
120GB 1000GB $44.95 / mo Visit Host
1 Slice Semi-Dedicated
Shared
25GB 500GB $54.99 / mo Visit Host
Level IV Reseller
Shared
160GB 1200GB $74.95 / mo Visit Host
Cloud VDS Lite
Shared
15GB 500GB $75 / mo Visit Host
Level V Reseller
Shared
200GB 1400GB $99.95 / mo Visit Host
2 Slices Semi-Dedicated
Shared
50GB 1000GB $109.99 / mo Visit Host
Cloud VDS Medium
Shared
30GB 1000GB $125 / mo Visit Host
3 Slices Semi-Dedicated
Shared
75GB 1500GB $159.99 / mo Visit Host
Cloud VDS Heavy
Shared
60GB 1500GB $175 / mo Visit Host
More Plans +

GlowHost Frequently Asked Questions

  • What hosting products does GlowHost offer?

    They offer shared, cloud, and dedicated server options, with a number of tiers in each. They also offer reseller-specific plans, VPS cloud servers, and media hosting.

  • Are all GlowHost dedicated servers managed?

    No. They offer both managed and unmanaged dedicated server options depending on what you need.

  • What does GlowHost mean by “unlimited” bandwidth and disk space?

    They mean that there are clear limits, but they’re very high. In the company’s terms of service, they outline exactly what this means (eg, can’t be use for image galleries larger than 10 GB). See terms of service for more details. If a customer does exceed the limitations outlined in their ToS, they will be asked to move to a higher traffic account.

  • Can my account be strangled?

    Yes. If your shared/reseller account is using more than 25% of the server’s resources for more than 90 seconds, then your traffic will be cut off. There are a few other scenarios where you risk this as well — see the terms of service for more details.

  • Does GlowHost help with website migration?

    Yes, they can help with site or server migration depending on your plan. This is included in some plans and incurs an additional cost for others. Contact customer support for details.

  • Does GlowHost have an uptime guarantee?

    Yes. The company guarantees a 99.95% uptime based on a 12 month average. This is enshrined in their SLA, but has a number of exclusions. See their SLA for more details. Credits for downtime are available, but the requirements to get them are steep. Again, see SLA for details.

  • Does GlowHost offer a money-back guarantee?

    Yes. They offer a 91 day money back guarantee on shared hosting plans only. Refunds exclude any added extras like SSL certificates. Contact customer service for more information.

  • What support does GlowHost offer?

    They offer phone, live chat, and email support via a ticket system. They also have a knowledgebase, a forum, and video tutorials in a range of languages for self-help.

  • What control panel does GlowHost offer?

    All their shared plans include cpanel. Reseller plans also come with cpanel, and dedicated hosting options come with root access.

  • What applications can I use with GlowHost?

    They offer one-click installs through Softaculous included on all their shared hosting plans. Applications you can install with Softaculous include WordPress, Magento, OpenCart, PrestaShop, Joomla, Drupal, and vBulletin.

  • Where are GlowHost’s datacenters located?

    GlowHost maintains 16 datacenters all over the world, from Australia to London. They have 10 in North American alone. However, their shared servers are all hosted in Atlanta, Phoenix, or Salt Lake City.

  • What sort of billing cycle does GlowHost operate on?

    They bill their shared hosting up front with dedicated and cloud hosting being charged monthly. They accept all major credit cards, PayPal, wire transfer, and bitcoin payments.

  • Are there any discounts available?

    Yes. There are regular discounts for signing up as well as standard discounts for signing on for a longer period.

  • Will there be a big price hike at renewal?

    Possibly. Be careful what is included FOREVER and what is included for the FIRST payment period. Also, they can offer some big “first invoice” discounts, upwards of 50%. Read your bill carefully when you sign up.

  • Does GlowHost offer any sort of backups?

    Yes. All their plans include weekly backups or nightly backups, depending on the plan.

  • Does GlowHost offer a CDN?

    They support CloudFlare, and are a CloudFlare certified partner. This service is included in all their shared hosting plans.

  • What security options does GlowHost provide?

    All shared plans include McAfee Secure with Site Seal and a shared SSL certificate. Private SSL certificates can be purchased for an additional cost. They also offer website hacking protection, monitoring, and repair for an additional monthly cost.

  • Does GlowHost have a site builder?

    Yes. All their shared plans include the Soholauncher Basic website builder for free. Better versions of the Soholauncher are included on some plans but not others, but all are free to buy a better version for an additional monthly charge.

  • Any other amateur hosting tools?

    Yes, but not for free. They do have SEO products available for install for an additional monthly cost as well as social media starter packs available for a one-off charge.

  • What programming languages does GlowHost support?

    The support PHP versions 4 through 7, Python, and Ruby on all their shared plans.

Brenda Barron

About Brenda Barron

Brenda is an active online publisher and experienced WordPress blogger. She has been building websites since 1997. In addition, she publishes science fiction and fantasy stories under the name Brenda Stokes Barron.

Connect with Brenda

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