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Godaddy is a big name in domain industry but i mus say that godaddy is not good in uptime in his hosting i am godaddy user since 2015 but i see many downtime and my site ranking is going down day by day. Godaddy are spending more on advertisement and very less on support. All what they want is an Automatic support system if that's fail then only god knows when the issue will resolve.
But i must say they work hard and improving day by day. Godaddy is good for beginners but for high traffic site i am not recommended godaddy. Thanks
I am absolutely frustrated with the hosting and the service that GoDaddy provides. A couple of days ago I called them to fix my slow sites and they said there is a new cPanel hosting they have that's going to fix the problem. I upgraded to this new hosting plan, went through the whole process of merging my websites from my old hosting to the new one (when I called them for help they offered me another "service" to make it merge quicker and easier, I refused).
After I completed the merge, I ran the website speed tests and my speed went to up to 38 seconds to load the sites!!!! When I called them again they said they are having an issue with this channel and offered me another upgrade! I couldn't believe it!!!
I just upgraded my hosting and it slowed down everything, and instead of fixing the problem they offered me to spend even more money ?! I'm searching for another hosting now.
Goddady is very good for people who are new to website creation, wordpress or one click installer. But it's not good for who want to go pro. Their supports is very active but they only know about hosting's features.
If you ask about how suit a script with their host, how to make a script work or what config I have to change if I want bla bla, you will never get a clear answer. As a php developer, I am not recommended my clients to use GoDaddy but the value is really cheap, it's a good host with high paid/performance. When talk about uptime.
Godaddy uptime is really 99%-100% There were no problem with server up time. Godaddy have problem with customer support and resoruces.
I'm hosting my sites with godaddy since 2011. I really like the up-time of Godaddy. There was only one major downtime and godaddy payed money with an apology for it. I run Wordpress and Codeigniter powered web sites in this hosting.
I am a user of Godaddy since 3 Years. In Between I use some another host also. But the features, Support and value I got there.
I never got from any other host. One of my site was hosted woth another host and I always receive notification about "you site is using more resources so that we are taking down you site"
But I have hosted 5 Website with Godaddy but never get any issue. . Excellent service.
Go Daddy is the best. Because, it gives a cheap domain (.info). The Redirection of their domain is very fast. And It also provides, SSL certificates, Private Security, and Some other features are really good.
Godaddy has been an excellent host for me. It offers good features for my website. Some of the features are optional, which in my opinion should be made available free of cost.
Features like Web statistics, and some level of SEO would be great. Changes in the settings may take some time to reflect, but I've never faced a problem with downtime or reliability. The Faq's are very much explanatory and most of the times are enough to answer more than my questions.
I definitely recommend Godaddy for peace of mind. It is suitable for all types of users, just choose your plan carefully. Godaddy Rocks :)
Think twice before you order a dedicated server with godaddy. There are a few things they don't mention either on their site or when you are talking to a sales person. For a start they are not a true dedicated server.
They run in some sort of virtual space. This means there are a whole bunch of things over which you have no control. For example, I wanted to increase a setting to run rkhunter.
It turned out I couldn't do it myself (this is supposed to be my dedicated server remember) and the admins would not do it for me. Your server sends emails out through a relay which they control. You are given 1,000 (whoopee!) emails per day by default and you won't realise this until your email is shut down because you broke the limit.
Then they will only increase it to a maximum 10,000 per day. Too bad if you have a bunch of people who have large mailing lists. Oh...and if, like me, CSF goes nuts and sends thousands of notification emails and your email is blocked, you better hope it doesn't happen on the weekend, they can only fix that during business hours.
Want to set up some anything using rDNS? Too bad, because your IP address will resolve to their secure.net servers. Any service that uses rDNS to email you for verification is doomed to not get to you as godaddy either don't monitor the emails or don't care enough to forward them.
Do you do offsite backups? Of course you do, so you don't need the resource hungry disaster backups they do every 10 days. But can you get that disabled?
Of course not. I could go on and on. But be warned, if you are expecting a true dedicated server over which you have 100% control, don't get a godaddy machine.
i am using godaddy from last 2 years. i am from india
every month i need to call them at least 4-5 times to resolving the issues every time it takes 1 hour to 1.30 hour to resolve the issue but they cannot solve the issue. every time i see they blame the customers.
their call support staff are not technical to resolve the issues. so finally i decided to move from godaddy to some other hosting.
On their website, Go Daddy claims that it’s the “largest hosting provider of secure websites” with more than 10 million customers hosting 5 million websites between them. Yes is true, and maybe this is why on my host plan, i found that on the server where i was being hosted, there was other 2800 websites. In less words, i always had problems with godaddy:
Very slow hosting
Hawful support, you can reach them only via Phone, and not 24/7.
GoDaddy is just simply amazing. Their support team helps you 24/7 no matter what. This is great for users who want to start a website or blog or even an e-commerce site.
There's nothing that they can't assist you with. The speed is great, reliability, and anything else you need, is all there. You will NOT regret using GoDaddy.
They have sales all the time so their prices are affordable and unbeatable. I used it to start a website that 100s of people visit. What will YOU use it for?
They are terrible. All I needed was a blog that worked. First off there is no templates that are decent in the Quickblogcast that have any real threads and it is a pain for people to even leave a comment.
Then the comment is off to the side and doesn't even follow the articles in a concrete fashion. Then I had four friends try to register to my blog sent to their email. They kept getting bounced back.
I'm a writer so the blog is primary for me. I called them repeatedly and the answer was all four of my friends must have "put the wrong email address in." Sure all four did it. They run an internal check and tell you all is working fine when it isn't.
I put one of my friend's email in and it doesn't go through. Call them again--they say it is working fine. I'm not a computer expert.
But christ, something is obviously wrong with their software. I was wondering why with the number of post views I'm getting why only a few dozen subscribers have actually signed on--I think they can't--probably try once, get kicked off like my friends and then people aren't going to spend all day on it--they leave. Because I've gotten 400 post views a day but a subscriber only every few days at best.
And I think the site isn't up a lot because suddenly no one is looking at my recent posts----when I've had 400 a day. Building their website via templates totally sucked. It would change the font all the time after you clicked it, it would move the lettering around and just absolutely sucked.
Then what it looked like on preview wasn't exactly the alignment on the site. Good God I thought I was the only one. No wonder I'm not getting any permanent members to my blog.
Apparently everyone is having problems with them. I mean really, 90% of these comments say you suck. What does that tell you.
Godaddy, we are done. Will contact Squarespace tomorrow.
I think this is best time write some review about godaddy because that much I hate those crap company at this moment. For that last few weeks or month their F***** server is down almost whole day. I don't know how much complains I've heard from my Customers...
my request is never go for godaddy for those who is looking for good hosting. There is lots of choices. today I'm frustrated badly because of their support too.
My 10+ client websites are down today and I was trying to contact their pity customer care which they marked as 24/7. But from the morning to till this evening I didn't get them connected at least one time. The IVR always saying please wait for the next available representative. Total crap hosting company...
Avoid GoDaddy.com like the plague. There are tons of other and better alternatives in the same price range.
1. Downtime: I used GoDaddy for exactly one month.
After three multi-hours downtimes - one lasting a whooping 20 hours - I had enough and moved to another hosting company.
2. Slow loading time: Watching your webpage load will make you feel like its1995 again. Remember modems?
Sell, sell, sell. Go Daddy only cares about one thing, selling you more stuff. There is absolutely No reason to choose That Hosting Company. None.
I would never host any of my websites with GoDaddy. Their servers are super slow, but you get what you pay for. They lure you in with the easy CMS setup and extra low price.
Don't fall for it. Pay a little more for better service. Stick to GoDaddy for domain name registrations.
godaddy sends a TON of notices. I just had a domain expire and they send you a notice just about every 5 days for the last month AND I Love it.
GoDaddy is great cause it has unlt bandwith plenty of space and doesnt cost too much for what i need :)
They are not so great because they should discount the months after a package is bought, my price is not a full $8 when it should be $5...
Godaddy has great uptime and fine price. The support is okay. Their servers are load balanced and well managed.
I barely had any problems in the uptime or anything. Support is not the best or super fast, but is okay. Support tickets usually takes more than 1 day to be answered.
Clients needn't have very much expertise, but the interface is not too easy like cPanel. cPanel is the best. I would recommend goDaddy for domain and hosting both, for two reasons - 1.
Price and 2. Quality of service. Balanced and well managed.
Price and 2. Quality of service.
Godaddy simply rocks! If you are looking for a simplified version of a complex registration process of registering a domain then godaddy is the place to go. They have great customer service and a massive reach and options ,not to forget the amazing feature of them setting up a deal for a already owned domain name in case you need it badly. Regards,
For me, GoDaddy is the best domain website, besides having great prices, have great tools for creating a website besides being completely free to create Your Site and you can find great prices for domains. A great platform that will help you start your online project, personal blog or online business.
Godaddy hosts 9 of my sites through Linux hosting and works perfectly all of the time. I've been able to build amazing businesses aided by the reliable backbone of Godaddy hosting. Ridiculously cheap and reliable service is next to none with Godaddy. Everytime I see complaints about unresolved issues (which are all over the web) I can only assume the user has no idea what they are doing and shouldn't be seeking hosting but rather, a further education in technology.
You get what you pay for. Shopped around for a good VPS and godaddy was listed towards the top, and was definitely cheaper than it's alternatives. I've had misfortune of finding out why it is so cheap.
Technical support at GoDaddy is a joke, No one knows about anything, and you have to repeat yourself multiple times as they escalate to a higher and higher tier. Server admins will not talk to you as they only work over chat and ticketing, meaning you're stuck with level 3 support telling you that there's nothing they can do, and that they have a ticket with the server team which should be able to fix the issue within 72 hours. The won't spin up another vps so you can migrate and get back on your feet unless you purchase another one, then you'll be left to cancel the new subscription within 30 days for a full refund, while they still try to figure out what's going on with their systems.
The issue? My system got compromised, and I needed them to destroy a rebuild the system, which stopped working for no reason. Any SA with minimal knowledge in virtualization would be able to manually start the process in less than 10 minutes, It seems that GoDaddy like many other corporations is hiring kids fresh out of college who don't care about your situation, nor know how to fix anything. Find a different hosting service that actually cares about its customers.
As a web developer I've used many hosting companies over the years. Godaddy certainly were a big disappointment and I will not be using their services again. The main downfalls:
- Very slow at serving content.
- SSH access is very limited.
- Sftp access doesn't allow files to be overwritten and restricts users with access rights.
- Wordpress managed hosting was an absolute shambles, it's dressed up as a flagship service but in accuality it's a very limited slow service with obvious issues that have a $150 fee to correct.
- Customer service always indicate when there's any down time it's an issue with your ISP, even if the site has an obvious go daddy error message.
- When deciding to leave godaddy, they say they'll give you a backup of your files and database but only for a fee of $150
Now that I have finally gotten accustomed to GoDaddy's somewhat-convoluted interface for domain control, and for hosting, I am very satisfied with the performance, tech support, and overall value they offer. The user interface is rather confusing, and seems to change on a regular basis. Evidently they have different backend modules for different areas of functionality, such as domain control, and for hosting, so you kind of "jump off" from your My Account area into each area.
However, once in that specific zone, the control options offered are extremely full-featured, generally fairly obvious as to how to use them (not always) and should satisfy the most technical control-freak in terms of what can be controlled. In terms of technical support, there is usally a 6 to 8 minute wait when you call, and then the quality of support is excellent 80% of the time. Techs are generally patient and well-trained.
If I do happen to get an obviously undertrained newbie, I will politely ring off and call back again, and most likely get a more-experienced tech. GoDaddy's hosting plans offer a great value for our clients with multiple websites because you can purchase the Deluxe Hosting plan, under which you can host as many different websites with as many different domains, as you want to, because the domain directories are all located in one area (as subfolders to your first-hosted domain). There is typically no need to purchase email plans if your client is satisfied with a simple forwarding function from a domain email to their personal email, as this service is free with the domain.
Their prices are pretty rock-bottom for plain domain registration and hosting. Because of this, they are constantly trying to upsell naive clients unneeded products, and often succeeding. Therefore I coach my clients specifically as to what they need and what they don't before they have direct contact with a salesperson or tech.
If I discover a client has purchased unneeded products, they have always been pleasant and professional when we call to discontinue the unneeded products. So now that I've become accustomed to GoDaddy's approach, and know their strengths and weaknesses, I find that, all-in-all, they offer the best overall value for my web development needs, and have been very pleased with the quality of technical support.
After reading the other reviews I am inspired to add my voice to the chorus of disfavor. These people are incompetent in everything Except thievery. Run, do not walk away from them.
I had an account with them for over ten years and it was obvious a few years ago that the company had been sold. The service went to Hell! I finally canceled my account in October and they still continued to bill me and refused to refund the lousy $7.99.
I, personally, think they sold out cheap and with great stupidity. I would have kept quiet if they had just done the right thing and refunded the fee they charged me After I had cancelled my account. Seems petty of me to call them out over this one silly thing but the fact is that is was just the Last straw!
I had registered domains and hosting with Godaddy 4 years back. Godaddy suddenly changed their support structure and discontinued the 24/7 chat support. When there is issue on the server, need to call their support team and that too not a Toll Free number in India.
I struggle a lot for few days to get back my websites. I have switched hosting better reliable hosting and really GoDaddy sucks.
I have been with GoDaddy website hosting for two years, and have had URLs with them for multiple years. I own a specialty food business and only sell locally, so I do not need a very sophisticated website at this point. I am not an expert builder, but the WordPress platform was simple enough that I could build a basic site, and GoDaddy had the best prices for features I was able to find for a site that was largely informational for my customers.
However, I have come to discover there is a big price to pay for saving a few dollars with their company... Their customer service is deplorable! The first year, I lost all website content because I missed my renewal date.
I was convinced, by them, it was my fault for missing the deadline, so I paid for another year of hosting and rebuilt my site. So, this year I vowed to make sure the same thing did happen again. So, I followed the date that was listed on their site in my account, and was prepared to pay by the date I was told my product would expire.
When I went to the site to renew my hosting, my product had been cancelled and my website content deleted. When I called, I was told they had emailed me several times to let me know my product was expiring (20 days earlier than the date listed on my account page apparently), and that I would have to pay $150 for my website to be retrieved, in addition to the yearly hosting fee. Even though I was on the phone with billing the day my product was listed that it would expire.
I spent 30 minutes on the phone, just to be told many times that they cannot do anything. That it was my job to keep up with when my product expires, even though they posted the expiration date on my page. I asked them how I was supposed to know that the date listed on my account was not the correct date of expiration, to which I was told it was my responsibility to keep up with the date I purchased the product.
They had no concerns about my issue with poor customer service with a long term, loyal customer, or that I would take my business elsewhere if they were not willing to work with me on this issue, nor were they willing to concede that the way they communicate in writing on their account pages is not clear to the customer. I will never sink another dime in to that company from this day on.
GoDaddy is the first host I bought for one reason, their prices are cheap. I'm a full-time college student and I don't have a lot of money to use so I thought switching to GoDaddy would be a step up from the free hosting I was using. It was, I installed WordPress and transferred all of my files over so easily and my site ran a lot faster (duh, old host was free).
I could only remember a couple of times that my site was ever down, and even then it was usually back up a day at the latest. I didn't use their support because I'm the type who usually tries to look up the problems I'm having before actually asking anyone. My one complaint is that their help pages were very outdated, I had to roam around just to find what they're talking about in their pages. But other than that, GoDaddy is a pretty good first time host, uptime is pretty good and their prices are cheap, especially with their frequent discounts.
I try many different free web hosting services for my website and this is the first time that I buy a hosting service which is Godaddy. I am very happy with the Wordpress Hosting because it is fast and reliable and when I need some help, their customer service representative is always there to answer my questions. I host my site for almost 1 year and I am planning to renew it this June. I am confident with my site because of Godaddy.
Okay so after doing a bit of research on managed vs unmanaged WordPress hosting for my new blog, I finally decided to go with GoDaddy's Managed WordPress hosting. I bought a 3-month plan to try it out first and I'm glad that I didn't buy the 6-month or annual plan. I never received complete uptime even for two days and the problems just continued.
Every now and then a 500 Internal Server error pops up for no apparent reason and it just doesn't just go away. The 500 error wasn't resolved for Hours at times and that really irritated me and finally I called the support team. The technical support team never do pick up the call.
Tried 6 times and finally got to a technical support representative after a long wait of around 20 mins. After going through the normal formalities of all the Account number, pin, info, etc. I was made to wait another 15 mins after telling me it would take another 6-7 mins to take out the info so my call will have to be put on hold.
I still haven't yet resolved that issue and the tech support don't seem to care. I have asked them for a refund now and that too is a pain in the a**. If you don't want problems, Stay away from godaddy!
I am just an average user and blogger. I find that GoDaddy.com is very user friendly, and affordable. The website is easy to navigate and it's never been easier to search for a domain name.
It's convenient to be able to register a domain name, get your web hosting, and design a website all at Godaddy.com. The hosting is some of the best in the industry! The support is unprecedented compared to all the other servers.
Godaddy.com Rocks for sure. email@example.com
I am a user of Godaddy managed wordpress hosting. I am new to online website creating, so I wanted to try cheap hosting 1st. Godaddy was offering a ridiculous discount in their 1st invoice so I thought I can give them a try.
I opt for the starter plan, and I have to say that their set up was super easy. I had heard many bad reviews about godaddy, like frequent down time, slow speed but I experience nothing like that. Although their support option is somewhat limited ( no chat), the phone support was good.
You can even speak native language with them. I do not have much experience with other hosting but I am happy with GoDaddy. But I think the site speed is not the best what you can get.
Great Web Hosting! I had ever seen. I had really rid of my previous hosting company with their often downtime.
So, I decided to change my hosting provider and came up with Godaddy. I have sign up with their managed wordpress hosting and The transfer of my site is really flawless and very quick. Now I had never faced any single downtime and my site loads very fast.
Excellent customer support, Great features and services. I really recommend this hosting to everyone.
Patience and Compassion reign... I am so impressed by the patient and compassionate customer service. I have been a GoDaddy's customer for quite a few years now.
And I love it. Especially how you relate with your clients/customers. My most recent experience, just today, was to update my registration of my business domain, as well (update) my new, current last name.
Both Chris and Tim did a wonderful job helping me out. I especially appreciate Tim's wonderful sense of humor, patience, kindness and compassion, as he guided me along how to update my password and last name change. Thank you so much for everything.
Keep up the amazing work of connecting with your customers in such a beautiful way. The ultimate success of any business lies in how we relate to each other, regardless of what the product be. Have a beautiful day.
I registered a .Plumbing domain. Payment was recieved, processed and the domain was entered into my account. Name-servers, sub domains and email addresses were set-up and used.
I called GoDaddy several times during the day for other domains and errors I was seeing on their site and this .Plumbing was also Assured as registered with me as the legal owner. I took that check to the bank and cashed it. I got agreements with clients, print media, magnets.
I called them and sealed deals. I posted and shared my domain and plans across the internet, even in the reseller forum. I spent thousands, with the assurance that the domain was mine and the clients I'd already attained would be making payment.
Today the domain was removed from my account. I was told another person registered it at the exact moment I did. No explanation was given as to how the owner was determined.
Not only has my business suffered financial loss, but a loss of consumer confidence. Already, several lost clients refer to this as a 'fraud' I attempted. They've spread the word that I try to get payment for domains I don't even own.
This isn't just going to be OK. My family has suggested lawsuits and non-sense. It seems apparent that there is no way I can keep the domain?
All of the money I spent in advertising will be a loss to me and a gain to whoever got it. Any ideas how to resolve this? Isn't it reasonable that they atleast replace this with another gTLD of my choice that is in the landrush phase?
Refreshingly superb customer service! Recently I called GoDaddy's customer service line to cancel my account because of a recent job loss and not being able to afford my site anymore. Of course, I dreaded this because I have contacted companies in the past and canceling is always a hassle; since past companies (normally) never make it easy on you.
As the phone rang, and my anxiety of what the customer service representative was going to say grew a man answered the phone. He politely introduced himself promptly asked me for my customer number and what he could help me with. I replied "I would like to cancel my account due to a recent job loss".
The man replied "Of course", he proceeded to ask me if there was anything else he could do for me and I responded with a pleasantly surprised, and relieved, "No". This absolutely hands down was the least complicated canceling of a product I have ever encountered. Not only did it take me about two minutes to cancel my subscription, there was not one harassment, not one question of why, or what can we do to keep you.
Just a simple "of course" and I was on my way. Thank you so much GoDaddy, not only for your last year of providing me with a wonderful host for my website, but for not being a pain in the butt when I needed you the most. Great Host, Great Company! AGall
Very poor customer service. Some are nice but lack the knowledge to help. Some are snippy and impatient.
For example saying "Lady I'm not going to design your web site for you" overlooking the face that I had a complete website running but found I need help - GoDaddy let me access my account - I could upload successfully but the new files did not run. There is no excuse for not accepting new files.
GoDaddy sucks. There is no technical support at all. The installation on hosting environment is not clearly spelt out .
There are so many issues that come up during installation and import of files. To add to it you have no where to look for help. No representative to walk you through on their call center number as they are also not tech savy and can only pass information that is available on net which is useless.
Even if you raise incidents, they dont care to reply too. All in all " Its the worst hosting site" Stay away from it
I'm pretty disappointed because godaddy host does not support the latest version of Joomla! Why wouldn't they? Not even manually uploading the files through File Management for FileZilla.
I called for support and the only answer they gave me was that they weren't supporting the latest version of Joomla for the moment. So.I installed Joomla 2.5 and everything was extremely slow! My site wouldn't load and even the control panel it took forever to install a template.
It wasn't my Internet connection nor my laptop I have a MacBook pro and high speed Internet. I got so frustrated that I decided to just cancel everything with godaddy (hosting and domain). The good thing about all this is that when doing this they have me great support service and I was able to get a full refund back to my bank (not just credit store) I guess I was able to do this because I was still under my first 30 days of Purchase
I've had nothing but problems with GoDaddy over the years. The servers are always slow and the interface is badly designed. I've had customer support tell me shared hosting is supposed to be slow.
I'm guessing there load balancing is bad. I use HostGator and BlueHost for my clients sites now, they have much better packages, speed and user interface.
GoDaddy service can look interesting because they support Ms Sql Server, .NET Framework, and they offer many databases (while a lot of other companies don't), but don't do the mistake of choosing them. Customer service sucks, and it is completely useless. They answer questions without reading emails at all, and with useless instructions like: How to configure web.config to see exceptions details, or links to Microsoft Msdn on how to do basic things like how to setup routes in ASP.Net mvc.
But if somebody is about to publish a website, already knows these things! GoDaddy service is really expensive if compared to the qualiy they offer: websites are really slow in loading. My judgment is terrible and I won't never again pay for them.
I currently have two websites with them, but I will change. Avoid it!
I've been a Godaddy customer for over six years, and I'm actually pretty happy with them. Downtime is reasonably occasional on my site, price is all right, and they've never knocked me around too much. Last year I did a major site overhaul.
Not only did GoDaddy support help me troubleshoot my phpBB software when I messed it up, but they also walked me through a slight change to my account that got me on a better server with SSH access. I understand their Super Bowl commercial was terrible, and I'm often told that they're horrible sexist people, and that's probably true. But until they really screw me over, I think I'm sticking with them.
I've been using GoDaddy.com for over 15 years. I purchased my first domain name back in 1999 or so, and quite frankly, I chose GoDaddy.com through shear ignorance and their good exposure. I still use GoDaddy, but as a website designer and especially an SEO Consultant, I have many concerns about not only the ethics and motives behind GoDaddy's services, especially their starter page, parked domain sites and customer service alerts, but I generally have felt for a while that GoDaddy is not watching out for my customers.
In fairness, I do not realize all the components of each situation, nor do I claim to have thoroughly looked into all aspects. I could be wrong. I hope I am.
But for now, since you asked, I'm sharing my experience in the hopes it will help someone else and/or get GoDaddy to at least pay attention. I have contacted GoDaddy on Multiple occasions concerning most of my listed concerns and questions. As a whole, the staff is very helpful.
As a company, however, my concerns and statements of outrage at certain policies have gone virtually unnoticed or acknowledged. That would be my first complaint. If you care about customer satisfaction-regardess of the size of muscle power of your client, then act like you care.
Don't say how great you are or how much you care-show me. How? Respond to my emails, customer service registered problems, phone calls to your live staff, where hopefully, if they took notes as promised, the company couldn't miss the urgency or level of concern I expressed.
I find I face the same challenges over and over again with GoDaddy's non-responsive attitude and no changes in the areas I contact them about. I have not have one customer yet that found GoDaddy easy to manipulate or understand, and they felt they had to buy things they didn't need in order to be safe. Examples of challenges.
From the simple log in to account process when you own multiple godaddy.com services. As I mentioned, I've owned domain names with godaddy for over 15 years. For the first ten or so, I had little problem accessing my account or providing my password.
All that changed when I expanded my GoDaddy usage to include things like starter page, instant page and hosting. Suddenly, I needed a separate username/password for each, and when attempting to access sites directly was often shut out of my entire account. I've had to change my password over 10 times, more after I began accumulating client information.
I contacted GoDaddy so many times with no resolution except to change password, even when I knew the current password. In regards to the starter pages they offer free or at little charge, this simple additional feature has caused such headache and confusion. I cannot recall once even that I was offered the option of choosing/changing username/password of each feature, so if they do offer it I would suggest making it clearer and easier to do as I certainly would have taken advantage of it.
Suggesting the easiest route to access this data would be nice. Getting too long, so I will bullet:
-instant page is a terrible and unfair product for website owners, especially those who would typically utilize this service-naive website owners. Everything about this page-and yes-it is ONE page, is so wrong I can't list everything, but here are a few highlights:
-it has absolutely no value.
It doesn't even allow for minimum standards of being SEO compliant-not even text space to meet minimum standard, no SEO features unless you pay separately by the month. Linking to features that are essential-photo storage, maps, etc. are dictated by godaddy.
Flickr pics link will only allow general access, not specific links to your pics. MapQuest is the only option for a map choice. MapQuest was terrible when it first came out, and it remains a less than valuable source or site people want to use.
Thank you, GoDaddy.
-simple techniques-like linking are made difficult especially for novices. I had to write in the words, "if this link does not work, please cut and paste the url into your browser directly" because the client couldn't get their words to link following all instructions provided by godaddy.
-any postings done using their social media links promote..Godaddy! not Your Site
Godaddy is getting great exposure, but not your website
-no control over links, SEO, meta-tags, etc. Consumer has no benefit
The only good thing I will say is that if you choose a minimum amount of info or features, like just using the contact form, then it can be helpful for a business card type website presence. Maybe this is just a question rather than complaint.
I've witnessed this happen on several occasions though, so I'm very concerned. My domain name can be automatically renewed using the same payment method originally used. That's great if I am sticking with my plan at the time of purchase, but not so great when I buy names for a specific reason or a "great" idea down the road that no longer makes sense for me.
It's set up automatic as default, so you have to un-check it if you don't want your credit card automatically billed. This warning is sent out to customers, but in the form of alerts or warnings about your site during their "courtesy" evaluation on how your url is doing. Other friendly warnings include paying extra for services not necessarily to your advantage as claimed.
In an attempt to be "safe" and get the green light from GoDaddy's evaluation, customers buy all kinds of extras they don't need, and often make it impossible for them to have access or to contact those "in charge" of their accounts. Warnings sent out months and months in advance about my site "being in danger" due to pending renewals are just annoying. And why when I do go to renew do I see a posting asking buyers if they want to "buy" my site?
Backup buyers should I somehow screw up and forget to renew? It's unsettling. If i have a great name, auctions can sell it for incredible amounts.
How's about a head's up to the existing owner, GoDaddy? Tell me I have a valuable name. Help me auction it if I want.
I've also had more than a handful of clients who lost their domain names, only to find out they were being held "hostage" by webmaster's who were listed as the webmaster or IT person. The owner section, which one would assume meant "owner" means nothing. GoDaddy seems to encourage this behavior and will do little to help distressed consumers when reported to them.
A simple disclosure at beginning would be very helpful. I still use GoDaddy to register most of my domain names. That's only because they offer good sales on some site names.
I would suggest that customers purchase their names, especially when on sale, but other than that I provide a cautionary warning when purchasing anything additional. Diana Smith
Webmaster and SEO Organic Marketer
I've been with GoDaddy for some years and have had endless technical problems. Today was the final straw. In general, their web site builder has always been unstable to use.
I've wasted so much time editing only to have it crash on me and have to start all over again. Uploading images can be difficult with inexplicable ghosting of buttons, sometimes, a blank spot where there should be options. Since the 'enhanced' their web site building program I find when I'm trying to update a page, suddenly everything shrinks and I can't even read the text.
If I check other web pages when this happens, all is okay. I tried to submit a support ticket today only to find myself being passed from one page to another, on a loop. I phoned someone at my expense only to be told he didn't know why I was having this problem.
He asked me to see if the problem existed using another computer. I don't have a bank of computers at my disposal. In the end he suggested the problem might be with my Internet connection.
Not what I'd call technical support. Quite honestly, I've been offended by the 'babe' pictures long enough. A babe on a motorbike.
A babe with a rugby ball. What on earth is that all about? Please folks, avoid Godaddy.
GoDaddy is a company that we have all probably heard of by now. Whether it be from their numerous TV commercials and internet advertisements – or via word of mouth. Fact is everyone has probably heard of them by now – and I am sure most people thought GoDaddy when they first needed hosting, or a domain name.
Weirdly enough I had always steered away from GoDaddy – even though I had no personal experiences with them and no real reason to do so. Their main site never seemed to load fast enough for my liking so I had always dismissed them due to that and never looked back. A recent job however had changed that – for roughly the past 6 months I had been developing a series of sites on 2 different GoDaddy shared hosting accounts.
Both accounts are on GoDaddy‘s Deluxe Linux Shared Hosting plan – now running on their Grid setup for the past 2 months (think GoDaddy‘s version of Cloud Shared Hosting). Below is my review. It’s honest.
It’s not sugarcoated. It’s not here to tell you to buy from GoDaddy or to avoid them. Below is simply my experiences and my thoughts.
Using GoDaddy‘s control panel I immediately noticed one thing: I really miss cPanel. Those good old days when your control panel was a mere www.mywebsite.com/cpanel away. Now you go to GoDaddy‘s main website.
Login at the top. Then select My Products. Then click on Hosting.
Then click on Launch to open the hosting control panel. 5 steps as opposed to the usual 2. Moving on we notice most changes are not done instantly. Remember when you would create a MySQL database in cPanel – create a user – and everything was done ready for you to work with in phpMyAdmin within seconds?
Forget that. Most functions such as creating email accounts, ftp accounts and databases get placed into a queue. For example I once waited 45 minutes for a new database to be created – which did not exactly fit well into my time schedule for that day.
Lets rewind a little bit to those FTP accounts. Usernames for FTP accounts are checked against the server or cloud you’re in – so no-one on the server can have the same username. This has never really bothered me – but I suppose it plays a role in the queue time when setting up a new FTP account.
I can see this getting annoying later on – sometimes its just simpler to have a familiar username across your domains. Soon after I joined the team a co-worker asked me if I could setup for him a quick eCommerce site he could play around with. I remembered how great Fantastico was with cPanel and quickly went to see what GoDaddy offered.GoDaddy offers its own share of one-click installations – once again everything goes through a queue so when you press install – go for dinner.
We decided to go with ZenCart this time around. About 25 minutes later the install was finished and we loaded up the fresh install. For a while I thought the load time might rival how long it took for the script to install.
While a basic page with some minor PHP coding would load perfectly fine – a database driven website seemed to be too much for the server to handle. A call to technical support offered up two explanations and solutions.
(The Usual) We are on a shared hosting plan and would most likely benefit from having a more dedicated solution where we would be able to utilize more system resources. We were on their “regular” setup – however they now offered Grid hosting – which “pools” the resources of several servers allowing Your Site’s content to reside on multiple servers – thus decreasing resource use and increasing reliability.
There was no extra charge for going to Grid from “regular” so we went ahead with it. There was no downtime we noticed – but most of the use these accounts get is developmental or for internal applications. All our domain names worked perfectly fine following the change however adding new domains from other registrars was now another hassle.
You see with the Grid setup the nameservers constantly changed – any old domains continue to work but to set up a new one you have to call in to tech support – again – and ask for the current name server to use. The next day we went back to the ZenCart install we had yet to work with. Loading.
Loading. Loading. I can’t truthfully say it wasn’t a tiny bit faster – but it was still not even average.
We did a ZenCart install on our other account at this point and noticed it to be much faster. Maybe the pool our other account is in isn’t as full as this one? Maybe I had become spoiled by smaller hosting companies over the years and have grown to expect too much?
Another call in to tech support let us know that our only other available solution was to upgrade to a VPS or our own dedicated server. Neither were viable solutions at the moment so we simply moved our database driven applications onto the other account in the meantime. A few weeks after we were working on an online ordering system for a local restaurant when we encountered the queue once more.
It seems mail sent from the server also goes through a queue – however this queue had a whole new wait time. We had experienced moments where our contact forms and ordering forms would take up to 10 hours to make it through. Here came another call to tech support – who politely told me if I do not use their formmail script – they cannot help me.
So I quickly grabbed their script – and set up a contact form using it. Submitted it. 40 minutes later I got the email. I wanted to be sure though – this time around I was covering all my bases.
I jumped onto my personal hosting account – with a different company we will not be naming. It is a simple shared hosting account – also linux. I uploaded my original contact form – the one that did not use GoDaddy‘s formmail.
Pressed submit – and immediately saw the new email. I tried it again on GoDaddy. Nothing.
I assume it is important to note that the contact form being used for these tests was an extremely basic mail() script. Nothing fancy, just a name and a message and submit.
calling tech support again
We didn’t really reach a solution here either. GoDaddy said there was a problem with the queue currently and they are working on it – however their servers are setup to only send out a certain amount of emails every 15 minutes – which sometimes causes a queue to build up.
I explained that for our online ordering system the client needs to be able to get their notification emails instantly so as to confirm and check on orders. Let’s say someone is running a newsletter system for their website and has to send out their newsletter to 400 of their users at the same time as a customer is placing an order on you’re website. Good luck getting that email in a reasonable timeframe.
Once again the only solution offered was to switch to a more dedicated solution. I guess it took them roughly a month to get this “queue problem” fixed – or at least that’s how long it took for our mail() forms to start functioning within the 15-minute queue period. In-fact for the past few days most submissions come instantly.
Now to some point I can understand why some of these things are the way they are. GoDaddy is a huge hosting company and a large part of their customer base has no idea about SQL injections and website security – so GoDaddy has to implement extra safety measures to double check each action and limit certain things. Let’s say someone’s website on your server gets hacked and is used to send out several thousand spam messages.
This will not only bog down the server for everyone on it – it will delay any emails (longer than usual anyway) – and it runs the risk of having the server blacklisted as a spam server – causing future problems for all of the clients on that server. As such emails go through queues and each shared account has a daily limit of 500 emails (it could be 1000 – I need to double check). Continuing with the size of the company and the amount of people on each server – that also explains the need for queues when performing various actions.
GoDaddy has to allot for the fact that 15 people might be online at the same time trying to make a new FTP account, email address, or add a new subdomain. To maintain server stability they implement such actions. In the end it really comes down to your personal preference.
If my cousin calls me one day and says he wants to build a small website for his pizza place – assuming he has absolutely no idea what he’s really doing – I’d be sending him over to GoDaddy. Chances are he won’t have my problems because he won’t be using the services to such an extent. He won’t need the email to be immediate – and chances are he won’t ever make a nother FTP account to care how long it takes.
He’ll grab a template – put up a simple website – maybe put a little blog – and be happy everytime he see’s his words on the internet. When he gets lost in their control panel he’ll call up tech support – be walked through what he needs – and chances are get off the phone purchasing some addon product you are pitched after almost every call. In the end – he’ll be happy. Now tell me you’re a PHP developer and have decided the internet is long overdue for the next big community scripting project – I’d probably recommend something else.
The help they gave me when I was first starting to build my wordpress blog was fantastic, I was pleasantly surprised to reach someone late at night who not only was easy to understand, but knew how to fix the problems. Thank You Godaddy.
GoDaddy is a really helpful site in the support side. Generally I get a reply to my emails within 24 hours which is great for the size of the company. The domain creation and management is easy and works great. Only downside is they charge for whois privacy.
Go Daddy is Ok if you're hosting a website that doesn't matter much to you, otherwise you're going to be disappointed and frustrated. The Advantages:
* Go Daddy is cheap to get a small website going - but be aware of the lock-ins and other disadvantages. The Disadvantages:
* Lock-ins: 1.
Twice as expensive to renew as to buy new. 2. Transfers are expensive 3. Never forget to renew on time, because they will charge you a fortune to do so (eg.
my one domain cost over $100 to get back).
The User interface is massively confusing, which means that I have to contact the customer service people every time I want to do pretty much anything I haven't done before (and wait a day for a canned response) - Worst still is that I'm a techie so this stuff should be easy for me.
Performance Sucks, even a basic website will be slow to very slow. Google and other SEO sites often randomly have problems accessing my sites because of timeouts and other random http 500 errors - this even happens for my simplest 1 page basic html 'website'. You need to pay to get the logs.
* FTP doesn't always work properly.
It sometimes times out, and your files will get locked on the server leaving your website in a broken state for days.
If you're behind a corporate firewall GoDaddy will probably be blocked, and Your Site may also get blocked because of the DNS lookups.
I can't seem to backup my DBs. Apparently I don't have permissions in Ssms. And I haven't been able to find a place in the User interface to do so.
* The DBs are tiny and can't be expanded, even with all the space available to you.
Very good web hosting. A good time uptime. Support is very responsive, and timely, despite the fact that I live in another time zone, dial up support was not difficult. I will recommend to friends as a good hosting service.
I run a mid-size website and my previous host was cheap, but my site was down at least once a month, their support was non-existent and every time I did get in touch with them, they blamed the problem on me (the company was Hosting Revolution, btw -- poorest excuse for a hosting provider I've ever come across). In short, I was looking for something that was relatively inexpensive and would keep my site up. Go Daddy's hosting isn't the fastest, but my site hasn't been down once in the six months I've used them.
They've also helped me, and done so in a reasonably short amount of time, with every question I've had. Oh, and they haven't blamed problems that were clearly not my fault on me, which was a refreshing change of pace. You probably don't want to host a huge site with tons of traffic with Go Daddy, but it's definitely a decent option for someone like me.
I have three domains registered with godaddy, and I am using their service for last three years, and their service is really good. Most important thing is that I get a lot of free stuff with just a single domain. Not only that my websites loads fast with godaddy, and I love that.
But one thing I want to say that for Indian customers paying for godaddy is a headache, they only support credit card, I think they should include CCavenue as a payment option, so many of users like us can pay charges easily. Apart from this flaw godaddy is the best domain/web host provider ever.
I actually switched to them from another provider. I brought over my old domain name, and it was very easy to do. Easy sign-up, lots of help with all my problems.
A+ for their tech team. Easy even for someone with little know-how like me. I needed a little extra money on the side, looked around for domain name hosts, and decided definitely that Go Daddy was the way to go, no ifs, ands, or buts.
I will continue to use them as my domain name service, as soon as I need more domains. Not too expensive, but with the price comes great value. I definitely recommend them to anyone who needs hosting.
When my domain names are about to expire, they send me regular emails to make sure that I remember to renew it. Without those, it could be disastrous. I would like to say thank you Go Daddy, and you guys will definitely be seeing me as a customer in the future.
I started with Godaddy.com many years later and it always provide me the best deal comparing to other sites whether it's domain registering or hosting. Got lots of coupon codes around online which i used and save lots of money and this is really awesome. Godaddy.com has an excellent customer supports which is always here to respond to your need.
You can call them at anytime and they are here to help you. You got a 24/24 support system. You can even mail them and they always respond to your mail within 24 hours.
It even have a help center with known question and answers. Godaddy provides many hosting plans to their customers whether for personal or business use at a very low or affordable price. I recommend using godaddy hosting which is great and save lots of money. 99.9 uptime guarantee and they simply rocks with their great services. thanks
I have been on the VPS for the past 2 years. Pros: Speed of server is fairly fast. Cons: Too many to write.
Lets start with sales. I was told I was going to be on a unmanaged one but I would have help setting things up. I didn't get any help setting it up and had to hire someone to do it.
There would be issues every 2-3 months and the server would go down. I had many messages back and forth with the guy I hired--who was super helpful and seemed to know his stuff. All I have to say is you really have to be a tech geek to fix every error in the server or hosting.
Sometimes it had to do with settings. Sometimes it was the server itself needing to be reset. The last one I had to repower the server and everything started working again...for a few hours before it went down again.
Sometimes the server would go down for a few hours and then through no one do anything come up again. Overall downtime for the year along with lots of headaches...about 4% for the year. We only had 3 whole days lost and the rest were periods of a few hours. Needless to say I have just switched to another host.
Be careful. They will hook you with a cheap start up bit when it's time to renew they jack the price up drastically and take it without your knowledge or any warning. The support is terrible and I am still waiting for their refund. Very sad I used them and looking for something much better
I like their services and what they have to offer. their prices are a little high but you you do get a lot for that price. i do have to say that because their prices are high i have toyed with the idea of moving my services somewhere else.
the biggest issue i have with them is i once tried out a website template from from and i wanted to change more on the template than what is allowed. i would like to have more control over templates for the prices i pay for their services. overall good products but their prices are not worth it IMO.
Just simply want you sign up for new products and promises you more than they are really offer !!! I don't trust them anymore!!! Before they are told me will be free to transfer domain names to my reseller account now they are charge $8 for each I have 44 domains.
I will cancel all my services and domains soon..... Good luck !
I have been hosting 1 of my site for about 6 months now, and yeah its an adult site. I use their managed WordPress plan and I got it at an over of just $2 a month for 1 year. And I have to say that i am 100% satisfied from how the site is working and how i am getting help from them.
Let me list everything in a series. Support
Their support is the best part of why i am still doing business with them. Everytime I have a problem with my account I call them directly and get support from them, and trust me they have not hired people who don't know anything about scripts and PHP.
Anything i ask them i get answers and a in depth explanation of why and how it happened and how i can prevent it in future. Features
I use there cPanel too, its customized and yeah that's just why people don't like it. Else if you are just planning to host a simple website with no extra techy features then you might want to chose them.
And oh, Managed WordPress with them is really a different experience. They have their own caching plugin and free themes to get you started.and man the site respond in less them 200ms that's it. Uptime
I have a Pingdom account and my site has not gone down for even a second since i started hosting with them.
I should say that they are fairly cheaper and better then the other Managed WordPress hosts out there. And about hosting your other websites its kinda high at price but again, you get what you pay for right ? i am very happy with them. Best of luck to you.
I have been with godaddy for 4 years. For the most part I have no complaints except for their support in restoring our sql server databases. We have had two cases where needed a restore.
The first time took over two weeks to get back up. This second time it took over a week, after they supplied me with corrupted backups that did not work. Who gives a customer a fix and does not test it first? Fortunately I only had one table that I was concerned with, and I recreated it.
It is the perhaps the best & cheap site. Being a member of a middle class family I wanted to have site of my own through which I could express my words. At the same time I wanted a cheap host.
GoDaddy.com met my expectations. No problem faced till now. Their support is full.
Uptime is almost 100%. I am fully satisfied. Its value for money.
I have been setting up two websites and running into delay aftter delay. I keep going in circles and the problem of not being able to load images hasn't changed in 3 weeks. I have run into an issue where I cannot load images. - the system will not recognize the images I have it- tells me I have no images and it won't upload or change images.
Fist they told me I have too mamy images. I told them I haven't used 1%, they checked, confirmed and sent it to a higher level. then I was told system was down gloabally - that it wasn't me and and they cancelled my ticket.
When I called back 2 days later I was told my problem was not a global problem, they had to refer it to a hgiher leve. The higeer level techy said I needed to use jpgs. I asked they how many of my mages inthe system were jpgs and they said most of them.
I told them I was loading jpgs. and couldn't get to the point where I could choose the type of file because it was telling me I didn't have any images. and wouldn't load.
they agreed this was a problem and said they would send it to a higher level techy. each time they made me go trough the whole issue with a lower level techy and then when they realized they couldn't handle it sent the problem to the upper levely techhy
The sent me a response to an entierely different problem. I called to tell them that wasn't the problem and asked them to open the ticket again, it wasn't resolved.
I told them again, the sytem tells me I don't have images. and It won't load. then they told me the problem was my browser.
to load chrome. I loaded chrome. then the told me not to use chrome.
to use firefox. i loaded firefox. it didn't work, I called and they said stop using internet explorer.
I told them I never used internet explorer. I had safari, chrome and firefox. this is half of the conversation., it has been going in the same repetative circle.
when I asked if this was the type of service I could expect from Go Daddy the girl said I'm doing eerythign in my power. I told her it wasn't working it hadn't been for 3 weeks., she repeated I'm doing everything im my power. I asked who I cold call to compalin about customer service, she said "m doing everthig in m power, I said, it's been three weks, it's not working
I asked again who is above you, a manger, etc that I can call, she said there is a survey you get when you make a call.
or you can contact us online. When I tried to go to the next step, on the write our review system it offered me a free domain name,,then free web hosting, then lost my review entirely...so I had to re-write it...
Godaddy.com rocks because of its support, 99% uptime service, offers and ease of use. I am using Godaddy for 3 years and I am very satisfied.
They are great at sales and getting your domain switched. After that it all goes away. 4 months to get me live after I learned to build the website myself and had to beg them for help the whole way. I was told they could do it FOR me for a few thousand dollars.
I have had them for a year and had NO business, and now towards the anniversary, they are prank phone calling me instead of wanting to see
how they could improve my business to improve theirs. The only good thing about it is that their supervisors have had to correct and refund half of what I was charged in the 1st two months last year. I am looking for someone else who will show me how to use the features they offer, and how to set up and maintain the site for myself. They certainly are not looking out for their clients.
I have over 45 domains with GoDaddy. Never had any problems, the site is user friendly, whereas some of my clients host with other companies and it is a nightmare trying to figure out how to change name servers, etc. Of course I only use Homestead to build my web sites.
So I cannot comment in that area for GoDaddy. Their prices for their domain names are up and down, but competitive with the other companies. All in all... I am very happy with them.
They have the Worst customer service! They treated me like I was trying to steal domains because I wanted my password reset. They were very rude and put me on several holds.
I would not use them if I was paid to do so!! Go elsewhere if possible.
I called GoDaddy about 5 days ago and talked to a salesman and gave him a code for a discount for a renewal. He told me that I could just checkout in my
basket and pay my fees. I called this evening, was told that they were busy and would call me back in x minutes.
They called me back and put me on hold
longer than what the waiting time was for when I originally called. I finally talked to a salesman who told me that the coupon was only good for my .com not my .org. I asked to speak to a supervisor and he refused.
After serveral more attempts, I finally was able to reach a supervisor. She said that her records showed that I had not talked to anyone at Go Daddy for over 30 days. She said that she was trying to help me but needed the code which I did not keep becasue their represenative said that he had put it into my cart. I have used Go Daddy for over 10 years and am fed up with their long waits, incompetence, and lack of professionalism.
You asked me how I would rate go-daddy? Well, you don't offer a zero star. That's how I would rate them.
I used them for hosting - They lost my entire database! That's after They had my website down for an entire week! After doing more research - which I should have done in the first place - developers told me that no one would take me seriously if I used go-daddy for hosting.
Don't ever use go-daddy! Helen Rosen
Direct Approach Solutions
They are a good company when you get started. However they will rip you off in renewals. I talked to one of their customer representatives and requested a discount since their 1-year renewal is equivalent to 3 years from another host.
Even a 10% discount, I would have stayed. They didn't budge; so I switched. They called me later and when I mentioned that I am switching, they cut my email off right away even though I had 2 weeks left with them.
I was left without email for several days and lost potential clients; not to mention support for my business. That just shows how mean they are if they find out that you are switching.
Got Godaddy linux hosting, and after 24 hours i face a downtime of around 8 hours. Then when i contacted godaddy they said it is maintenance issue and nothing serious. After that everyweek there was a seious downtime of 8-10 hours per week.
Then all of sudden after 20 days emails didnt work. We were not able to receive emails. When contacted godaddy they said yes they are facing issues in mail server and " no need to worry emails are all in queue and we will with some delay of 8-10 hours.." I was surprised and i told them that my website have visitors who want instant quotes and details and they will be all gone in 8-10 hours.
To which they responded that " i need to get some scripts developed in which once any body contacts via our website the copy of message gets store on server and we can see them "...such a ridiculous response. I cancelled the same and was told that in 5-7 days refund will be done. It has been 20 days and no response.
When i called go daddy support they said
the amount was added to my godaddy store and i can purchase anything... what the hell is that, i asked for refund to my account and they said i need to make fresh request and it will take 6-8 weeks to get refund by cheque... What the hell and pathetic company is godaddy.
I warn everybody if Godaddy is the last option on earth even then think twice before going with them. They give you nothing and screw your money... I am suffering myself... dont know whether i will get any money or not..
Godaddy has a horrible support. js: "We've received your question. You can expect a response within 8 hours."
email (at the same time): "We've received your question.
You can expect a response within 24 hours."
latest email:"We couldn't resolve your issue. Please contact our 24/7 phone support at (480) 505-8877"
phone: can't dial, it's busy the whole day
chat: "Please wait 5-15 minutes for checking your issue."
chat (after 24 mins): "It seems that your DNS records are properly set up."
(you don't say? the problem was completely unrelated to DNS)
chat (after like 40 mins): "Let me look into this"
chat (way later): "We've reset the redirections, please return if it does not get solved in 24 hours"
It was 24 hours later and it still gets stuck in a redirection cycle involving a file (default.html) that does not even exist.
That's just one story. I've had more like this. Currently I'm stuggling for days because they have bad Faq's, no help, no support.
I don't think the world's biggest hosting company and registrar should be this lame at solving problems. Andras R
Go Daddy is an excellent service provider. I have been using since 4 years, I like it and love to recommend others too.
Go daddy is the best hosting company service provider in the world. I have been using GoDaddy as my primary registrar for several years now. Between the sites I manage as part of my job, the sites I manage for friends, and my own personal sites I have 12 domains registered through them.
I have never transferred a domain away from GoDaddy, mainly because I’ve never seen a need to. They have low prices and the service does what it’s supposed to. Why would I leave?…”
Great Service. I got a quick response every time i needed. what can you say more about the no 1 hosting and it services in the world
OK, I'm not good at web hosting stuff. I left AT&T Web hosting because their support people contradicted each other, were sarcastic and demeaning. I have now worked with 5 Go Daddy support fellows and each one has been patient, precise about what to do and how to do it, and generous with their time.
If you don't have a lot of experience but are willing to read, try and learn, this is the hosting group for you. Can't recommend them highly enough.
I dread any changes I have to make on my website. The employees at Go Daddy take me through all the steps and questions. I don't feel rushed or stupid, but able to work through my problems.
I feel confident I can upgrade my website inexpensively and with professional help. If I have a question I'll just ask. Thanks Marsha
Their customer support over phone is helpful although one may need to wait well over 10 minutes before getting access to an agent. They had earlier no chat support but now providing with a link sometimes accessible and sometimes hidden! Their renewal prices are way too much compared to new buy offer.
It is strange they penalize their loyal existing customers! When it comes to upload time and performance they are excellent.
If you prefer hosting with ease, stick with GoDaddy. We host our company site to GoDaddy and having some difficulty in managing our emails (cannot send and receive). I don't like the idea of GoDaddy on removing support thru email and their live chat will make you wait for about 5 mins or more and offers only call support.
The beauty of their customer support is when you call them, they will fix the problem right away. Support also explains why it happened and giving advises on how to avoid it. I am reading other posts regarding GoDaddy, good and bad reviews and to think of it, it is common for those hosting sites to experience issues like downtime and customers having problems on setup, migration, and managing domains.
I am happy to recommend GoDaddy in my clients, and I received no issues or complains. GoDaddy rocks!
I have been a loyal Godaddy customer for years. I always valued their reasonable prices and high reliability but as of this year I have noticed that they have reversed those two attributes. Now they offer high prices and unreliable service, furthermore their technical support staff are largely incompetent. I am leaving Godaddy after 10 years of being a loyal customer.
Couldn't be happier with my domain service from godaddy, reroutes and sub domains always work. Setup is very easy even someone with zero knowledge about servers can make a redirect using the domain you buy from them using their service and easy to use dashboard in less than 10 minutes. If your looking for a webhost or a fast domain setup godaddy is the best I can recommend.
As a designer and I always recommend GoDaddy to my customers. They consistently offer excellent services. There have been a few times that I've needed technical assistance and their customer service representatives have gone above and beyond to help me. A+ to GoDaddy and I recommend them highly.
Very Frustated Server. I have been very much issues in FTP / Sftp Login, mail problems, even the data loading . The server is not uptime many many hours.
I had heard from many professional software Engineer that Godaddy is just messing up with emotions. but now i have practical experience with it and please don't waste your time and emotions using Godaddy server.
I only use Godaddy for web email and domain name host(no particular reason why I only use them) but in my 3 years with them, I never had a single issue and the customer service is amazing.
GoDaddy sucks because... their dashboard is way too cluttered with upsells and difficult to navigate making doing anything simply and quickly impossible. In terms of shared hosting there servers are more overloaded and slower than other shared hosting.
As a web application support engineer, I constantly have to deal with GoDaddy hosting service. I always find it slow, no matter what the plan is. It runs PHP scripts slowly and it does not give enough memory to them.
It may be OK for very simple CMS that only pull text from a database and display it, but it is just unacceptably slow for any serious web application such as an online store, that performs multiple disk and database reads and writes to render every page. MySQL server connection periodically goes away and a batch of SQL queries fails which is a serious problem when an application tries to update its data. Also, GoDaddy has a very strange procedure of adding FTP users to hosting accounts: when you enter an FTP username, it should be unique among all GoDaddy FTP usernames.
I had to generate a random string of characters in KeePass for GoDaddy to accept it. And the newly created FTP account cannot be used immediately, you have to wait for it to be activated. This dramatically slows down any troubleshooting.
I would recommend GoDaddy for hosting of simple, static web sites only. For a serious web application, choose other host.
I hosted with another company (at 3 times the cost) from 1998 until 2005, until my number of clientele and bandwidth requirements outgrew them. In 2005 I started using the 30 day free trials offered by a dozen different hosting companies. In the end I was convinced that Godaddy was my answer - the only answer - to my total needs.
In the ensuing years I have had to contact them for technical assistance on too many times to enumerate and have always received prompt, courteous and professional support. My down time has amounted to less than 3 total hours in 3 years, and, now with 74 clients and growing, I am nowhere near to exhaustion the generous disk space and bandwidth they provide. I must admit that I was only moderately knowledgeable when I contracted with Godaddy, but with their help, recommendations and mountains of free software they provide, I have grown to a level of competition where I turn down as many as ten new accounts each month, simply because I do not have the time or personnel for more business.
Does Godaddy Rock? Like a Rock star, it Rock!
Do not use this service. After buying a domain with 2 years of service, it was an absolute nightmare getting my site running. I reached out to a representative who couldn't figure out my issue and said heroku was the problem, when it clearly wasn't.
I ended up buying a different domain through google domains because I couldn't fix the technical issues and clearly neither could customer support. I tried to get a refund but unfortunately they have a strict 5 day policy. What a waste.
I have hosted several domains and built sites thru GoDaddy for years. This week, one of my customers called into GoDaddy and got their support person to change my login ID, password, 4 digit security pin, phone number, and address. This gave him access to ALL the domains I hosted and they refused to give me access to my account back, saying I needed a new one.
All my domain data was deleted. All my domain information was changed. None of it via my approval, review, or even knowledge.
Their supposed "security" measures were bypassed entirely by someone who didn't even pretend to be me. Never do business with them. Your Site data and personal data isn't safe.
I have a great experience with godaddy when I recently registered my domain www.virallzz.com with them, I ordered a local host in Pakistan and it went down on the second day, I didn't have time so I though why not go for godaddy hosting service I ordered Delux Package and good thing about that package was it is on monthly billing, I paid only $9 for the hosting for the first month (On testing purpose), it satisfied me so I ordered for next whole year. Uptime is really good, response time is amazing and about support I'm a little bit not sure I should give 5 stars for the support because live chat is only available in USA and I'm not from USA. We have to call on their support number which can increase your phone bills also.
I find it funny that it is cheaper to move from GoDaddy to another host than it is to stay with them. Yea their domain management tools are okay, but I'd stay away. It's all marketing.
It's one thing to have little quirks, but that's not the case. I was respectful and told him I appreciated his patience. In any case, I've recommended people to stay away from their hosting plans for years simply because of their overall technology.
They're big somehow because of marketing. I'm an active Web developer, by the way. I'm putting in the effort to write this review.
I have been with GoDaddy for almost 15 years and through many different web sites and projects. I have always been extra happy with their customer response time. I do not like their cpanel, I find it very hard to understand and move around in, but whenever I have to go in there and can't find what I'm looking for in the first few minutes, I call.
They answer the phone 24/7. I have called mid-day and in the middle of the night, they are always there and quickly help navigate me to what I'm looking for. I had a site with multiple SQL databases and complex on-demand quoting, it never failed me.
I have a couple sites with lots of music and videos, they are always operational and never any problems with bandwidth. In 15 years, I can't think of one time that any of my sites had been down.
I started a new windows hosting yesterday and still shows error: service unavailable. I can't access to support team neither live chat or telephone. Help documentation is not clear and it is also outdated.
I paid for unavailable service :) and no one care this on godaddy! I can not start my website. They do not know which services out of run!
Please use monitoring service on your side. Buy your domain names from godaddy, ok, but never buy hosting. I am a software developer. If the last company will be godaddy, i will quit my job and deal with agriculture.
Ive been working online for a number of years and using good hosting providers with good tech support. Today I contacted godaddy because I had a problem
with a directory script. The problem ( Access denied for user ''''''''''''''''''''''''''''''@'localhost' (using password: YES) ) this is simple if you have root access godaddy tech support told me it was a scripting problem and they don't support 3 party scripts What A Joke all there tech support can handle is push button installs.
What happened to those tech guys and gals that were just anything you asked they fixed not like that no more. Godaddy is good for 5 page websites
and push button installs. If you are going to run any production sites stay away godaddy does not know what there doing. Tech support no way guaranteed
they all they do text the world is having lack of communication and people and businesses hiding behind their cell phones.
The company is great for buying Domains. Great for putting together a one page basic site is you never had one before or your just happy with a very poorly put together one page site. If you choose to go further with their "Design Team professional Website builders" be prepared they act very immature and are very unprofessional.
You will not get any say tech person to deal with. You will not get a creative person who understands websites. You will not get someone that is capable of working on Your Site or knows what the heck they are doing.
You can get much better service and professional guidance with many other companies. I would have left one the first week but they would not refund my money. They trap you in and keep half of your money when they have not completed more than five minutes on your site.
Very disappointed. I met over 100 people at a business convention and was warned not to waste my money with them. what a regret.
It's weird, I have been using GoDaddy for a client site and have found it fair to good. However, until now I had no reason to contact their tech support until today. After experiencing their so-called "customer support" I can no longer suggest the service to anyone.
I have never felt more disrespected by a tech in my life than how I feel today! I experienced trouble with my personal site and began calling their customer support line around 6m this morning. For hours I received a message saying "this person is not accepting calls at this time." Finally around 10:30 am, I connected with a tech.
What followed was one of the most frustrating and maddening encounters I've had with any company. I made a comment about not being able to access support and was told this was impossible and I must have dialed the wrong number. (I have the number listed in my phone of calls made and it is Correct) He then preceded to refute everything I attempted to say - implying I must be lying. It was my fault that the site could not be accessed and on his end everything was good.
He was incredibly rude and insulting. He could offer no meaningful assistance and suggested I just remake the site from scratch. I explained I had used their backup utility and received confirmation the backup was good.
I must of been lying because he couldn't see what I saw on my end - yeah. For everything there was an excuse and blame on me, the customer. I must be inexperienced and stupid or lying or all of the above.
It was truly outrageous and beyond anything I've experienced anywhere. Bad enough I plan to contact Corporate concerning this experience. Yeah - GoDaddy sucks big time!
I am godaddy-india customer for the past 5-6 years. I have not faced any downtime in my website.Customer support is very good.Little bit waiting is there,but is more quicker than when u call a telecom helpline. Superb service by their staff.You call up any time and they respond.
I had choosen a VPS plan and when i wanted to cancel it they did it immediately with no questions.I cancelled it because i wanted a server solution in India and they did'nt have servers in India.Their pricings are also very low when compared to any other hosting provider. Support is awesome. Go For It!!! Dont get fooled by lots of negative comments found on the net regarding GoDaddy.
I am a first time web builder. Overall I found godaddy functionally user friendly and from research I did is a great value for your dollar. My biggest issue with godaddy is their poor support.
I worked off and on over a period of a couple months and was ready to publish. After doing so I was unAble to retrieve my website. ( even after48hrs). I figured this had to be a domain issue but couldn't figure it out on my own.
Over the next week I spent over 6 hrs on 5 different occasions and agents with godaddy support and I still can't get my website on a search or using the domain name. I am now in the process of hiring a web designer. I've waisted my time and money, not to mention had marketing scheduled ( to sync with my web launch) the cost of which has now been lost as well, all because godaddy support could not support. Users beware !
I am a GoDaddy reseller. One of my customers bought GoDaddy Hosted Exchange through me. When the product expired, his credit card on file was no good.
No problem, I called my customer and explained the billing was due so he provided me with a Paypal account. I used that account over the phone, everything renewed as expected, all good, right? 5 days later, an email was sent that the Paypal charge was denied and the account was closed! I mean, BAM, gone!
No warning, just gone. So I called on my customers behalf and explained the situation, gave them a new card, and verified the billing went through. Few, all set right?
Wrong! They deleted the Hosted Exchange product from the account and all the mailboxes. This is Hosted Exchange, business class email being used by an online business to run their business!
GoDaddy's response? 72 hours to restore service! 72 Hours! This is an online business that has to go 72 Hours without email over a transaction error that was paid in good faith! I do not recommend GoDaddy for anything mission critical.
A website for your pet? Sure. But run your business on their platform? You may want to reconsider.
IF you are an EU business trying to validate your VAT no. bad luck. They will ask you to call support and email the certificate to the very person you are talking to.
This is basically a huge hassle and it is a clear sign that godady is 1 9th century company. incredible bad customer service. they Do not want you to buy their product
We were planning to move all our websites to godaddy.co.uk -> they lost our business...
They probably never heard of checking your VAT no online. or automatically. as normal business do.
Like amazon for example. Horrible processes. lack of respect for your customers. stay away.
They forced me to upload an ID because of using paypal. I did, and then they started pushing asking me to take pictures of my Paypal credit card (both sides) and my paypal account. While doing this, they took down my account and removed all my files, and refunded my payment.
Afterwards, without my permission they issued a new payment to my paypal account and gave me an empty server. The support is terrible, wait is huge and all you get is automated responses. They do not give a dime about their clients.
I first signed up for GoDaddy in July 2014 , and from then i am their regular customer mostly because of their excellent support and customer care. I am from India and like all Indians my English is not very good (Thanks to Ms-word). And what amazed me most was the tech guy speaking Hindi !!!.
As i was a newbie, their support guided me through the process. He was with me on the phone line for about half an hour and answered my all stupid questions. The control Panel is very well organised and installatron really saved my time.
What confused me most was too many Cms's and functions ready to be installed , as i was a newbie i had never heard about most of them, So i wasted about a week installing and uninstalling each one to try and find the best one.Still now, i don't understand much of them. Currently i have three domains with Godaddy using one for blogger , one for my eCommerce store and the third one is for live testing. I would also like to mention about the low prices.
The first domain i registered was for 99 Rupees (1 $ = 65 Rupees) for a year. Overall , GoDaddy is an excellent registrar. and i would give 10/10.
From: $ 1.00 / Month
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