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GreenGeeks In 2017: What Did 267 GreenGeeks Clients Think?

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GreenGeeks

267 Reviews
Last reviewed Dec 17, 2017Add your review

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Key Features

  • Powered by renewable energy
  • Free '.com' domain
  • 30-day money-back guarantee
  • Free nightly backups
  • WordPress integration
  • Unlimited traffic, databases

Great Reasons to Choose GreenGeeks

  • Over 300,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate GreenGeeks as 4.2 out of 5 – Excellent.
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GreenGeeks

greengeeks.com
Location:US
Founded:2006

GreenGeeks Introduction

GreenGeeks was founded in 2008 with a goal to become the best green energy web hosting company in the industry. CEO Trey Gardner has worked in the industry prior to founding GreenGeeks, in association with hosts like iPowerWeb and Lunarpages. GreenGeeks was born when Gardner discovered that the hosting industry is one of the world's biggest contributors to pollution. The company is based out of Agoura Hills, California in the United States.

GreenGeeks places shared web hosting services front and center, to attract small and medium sized businesses that need eco-friendly, low cost hosting. It also sells reseller, VPS, and dedicated hosting for larger businesses.

GreenGeeks Hosting Plans

GreenGeeks offers Linux hosting, and does not have any Windows packages.

Its shared hosting plan allows for unlimited domains, space, and data transfer. New customers get a free domain, or a free transfer of their existing domain if they want to use GreenGeeks as their registrar. Migration is also free. Its WordPress hosting package is basically the same plan, but there's the option to keep WordPress updated automatically.

If you're not ready for shared hosting, GreenGeeks has a drag-and-drop sitebuilder. This can be activated on any plan.

Reseller hosting plans come in 5 flavors, and all allow unlimited accounts. You can also choose a datacenter in the US or Canada. The main difference is the resource allocation on the plans. All can be white labelled to give your reseller brand a professional appearance.

There are four VPS plans at GreenGeeks, but these are only available in its US datacenter. Plans include 4 cores of processing power, plus scaling bandwidth and disk space that increases according to the price. All plans have cPanel and WHM, free daily backups, and free migration.

There are four dedicated server plans, and its servers all include Intel processors with 5 IP addresses assigned to each one. Storage drives are SATA, and you'll get between 2 GB and 16 GB of RAM.

GreenGeeks Infrastructure and Guarantees

GreenGeeks' primary datacenter is in Chicago, IL in the United States. It uses additional facilities in Phoenix, Toronto, and Amsterdam. Its minimum specifications include gigabit connectivity, Intel Xeon processors, RAID-10 SSD storage arrays, and a complete ban on desktop-grade parts.

All plans can be set up in the Chicago facility, but the other facilities only house certain customer types. For example, the Amsterdam datacenter only houses shared hosting customers and no other hosting types; VPS plans are only set up in Chicago.

GreenGeeks has a 99.9% uptime guarantee. This is covered its terms and conditions, but it doesn't offer any form of account credit if it fails to meet that promise.

GreenGeeks Support

GreenGeeks provides 24/7 live chat and email support. It says that most tickets are resolved within 20 minutes. The support team handles the migration of websites when customers switch from other hosts. It's not clear whether free migration is limited to cPanel accounts only; the website doesn't make any distinction.

Phone support is also provided, but it isn't available 24/7. You can speak to someone between 9am and midnight EST on weekdays, 9am to 8pm on weekends.

GreenGeeks Control Panel

Every GreenGeeks hosting plan comes with the latest version cPanel, rather than a custom control panel of their own design. The majority of people with website management experience will be familiar with it, so in this respect, there's nothing new to learn if you're used to cPanel already. cPanel also makes migration slightly easier if you're coming from another cPanel host.

GreenGeeks' Green Credentials

One of GreenGeeks biggest selling points is, obviously, its eco-friendly stance. It purchases green tags to offset three times the emissions that its datacenters produce. It says that its datacenters are also designed to be environmentally friendly, although there are no specific details about the technology in use at its facilities.

GreenGeeks' Money-Back Guarantee

GreenGeeks offers a 30 day money-back guarantee for some hosting services. If you claimed a free domain, or a free domain transfer, the cost of it will be deducted, and extra services (like dedicated IPs) are excluded. To cancel, customers must contact support.

After the first 30 days, you won't receive a refund if you choose to cancel your service.

GreenGeeks Summary

Datacenters are huge power consumers, and it's only right that hosting companies take a stance against this. GreenGeeks' commitment to offset three times its own emissions means that it's doing more to make a difference, compared to many of its competitors. The lack of 24/7 phone support and multiple datacenter locations could be an issue to customers outside of North America. But GreenGeeks, and its management team, have a solid and reliable record of bringing affordable hosting to small business users.

Last updated: 2017-11-15

User Reviews - Total: 267

2 stars
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1 stars
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5 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I signed up during their Black Friday promotion and thought there wouldn't be anything to lose because they have a 30-day money back guarantee. Shortly after signing up I received an email that I could get additional RAM for a 1-time fee. Nowhere within the email or the web page did it indicate this "Upgrade" was non-refundable even if canceled within the 30 days. I would have lost $50 simply by canceling within the 30 days and they weren't willing to negotiate. This is also a sub-company or reseller of Single Hop. They don't actually own the data centers - so it's hard to validate

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I've had ONLY positive experiences with Green Geeks since first moving my sites here about 7 years ago. Customer service has been uniformly prompt and helpful every time I've communicated with them. The prices are great and I can't ever remember a time that service was down. Thanks for being a great company.

 
5 stars
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5 stars
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5 stars
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5 stars
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4 stars

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Have been with Green Geeks for 6 years now, and during this time I have seen a bunch of improvements to an already a great service to begin with. There's a ton of tools and add-ons for the websites, C-panel control is the industry standard, and, the most importantly, customer service and support seem to never sleep! They respond within minutes 24/7. The only possible downfall (but this is also an industry standard, I believe) is that the introduction price is much lower than the standard price which kicks in after the intro period. I'm always jealous when I see their promotional prices for the new clients... guys, how about a loyalty discount? :)

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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The best hosting provider is the one you never think about. We've been happily using GreenGeeks for years and don't give it a second thought because their services just work. Their support is always prompt and courteous, though truthfully we've rarely had to ask them for help. Unobtrusive, unlimited, reliable and eco-friendly: what's not to love?

 
5 stars
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5 stars
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4 stars
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5 stars
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5 stars

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Reliable partner with good support. Using greengeeks for over 5 years now and never had serious problems. In those years I had a few times a Drupal Issue, probably also because I'm using an old version of Drupal and PHP. Since I use a shared server the Webservers are probably updated regularly and sometimes it does like my older versions. When I noticed I asked support to look at it and the problem was always solves quickly. Mostly they had to make a minor change in an INI file or a setting. The support does this fast and things run fine then. Therefore 5 stars for the absolute satisfying support. Their infrastructure seems to be very good as well as I have never experienced unavailability due to hardcore technical problems (like server or network failures).
Regarding features I would like to have something in place that would proactively informs me when the website is not running properly. Obviously, I could go the an external service provider to achieve this but everything in one head should be more cost effective. And yes, I would trust them to give me objective information and alarms.
Their maintenance schedules are sometimes too much focussed at USA time zones. The might give customers an option to select their preferred time zone and cluster them accordingly in appropriate maintenance schedules. Don’t know who does so but it would be nice.
Pricing seems to be fare. I’m quite price sensitive but never found the need to move somewhere else, though I haven’t checked it for a while. Still, I know their support solves issues fast and effectively and never started any discussion about who is responsible. Gives me a good sleep at night

 
5 stars
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4 stars
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5 stars
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5 stars
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5 stars

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I've been using Green Geeks for years and have had a great experience with them! Their support crew is available 24/7 and speedy to respond. I have gone from a hosting plan for my own personal site to a VPS/reseller for my business. The few problems that I have had are resolved quickly and smoothly. I will continue to recommend Green Geeks to all of my clients!

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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Very good dedicated server, reseller hosting i am 100% satisfied from there services but little issue they must have to focus on it the issue is support over phone and high tech support representative, one more thing they have add in there business modal that they can add the backup feature which is not good because backup feature is by default provided by cPanel Inc.

Backup & High tech support is very valuable if they can amend there business modal.

Other then that i am 100% satisfied.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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We highly recommend GreenGeeks for your business web hosting needs. We have been with them for 6 years. The best thing I can say is that we barely notice them because the service is so reliable and consistent. And when we have needed support, due to our own deficiencies, they are prompt and responsive.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I have been a Greengeeks customer for 6 years. They provide excellent support, charge as good a price as any provider and provide plenty of free tools to use, from low tech ftp to site builder and more. There are no restrictions, for example I redirect my emails to an anti-spam service and it was really straightforward to setup. The fact that they are also green with no premium is definitely a bonus. I would highly recommend.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I've used GreenGeeks since 2010 and have always been pleased with their service and product.
Whenever I've had some problems the technical staff is always helpful. The service is quick and efficient. I would highly recommend GreenGeeks to other businesses. I also have enjoyed the way our website looks and the menu offered.

 
5 stars
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5 stars
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4 stars
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5 stars
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5 stars

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Customer support is excellent. They are available for questions and give intelligible answers, and they are actively helpful if necessary. Basic services offered are very comprehensive and extras are reasonably priced. Communication is proactive about what they are doing to improve their service and if you call them they are very responsive.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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7 Years of Heaven with Green Geeks Web Hosting
I want to give a big Thank You to the best web hosting company I use. As a web designer, I use several web hosting companies and have found after 7 years with Green Geeks, that they are the only company I use that I have had no complaints about. I highly recommend their services.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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We are a very satisfied Green Geeks customer because 1) they are prompt and thorough in responding to our support requests and provide frequent updates along the way, 2) the prices are quite competitive, 3) the user interface is friendly and features are expansive, and 4) the uptime has been outstanding. Green Geeks is one of the best vendors we deal with.

 
4.5 stars
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5 stars
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4 stars
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5 stars
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4 stars

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We have a Web Host Manager package from Green Geeks. As happens, from time to time problems have occurred with our hosting, or for our clients. Whether it is us or one of our clients, Green Geeks has been responsive and helpful every time, getting the problem resolved quickly, efficiently and permanently. We have never had problems recur or appear over and over again when using Green Geeks. Working with Green Geeks support has been so easy and enjoyable.

 
5 stars
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5 stars
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4 stars
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5 stars
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5 stars

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I've used Green Geeks for 4 years and they have exceeded my expectations. Their customer service has been responsive to my questions. They took extra time to help with problems created when we began using a new email client. Their cost is low compared to other service providers. I recommend them without reservation.

 
5 stars
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5 stars
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5 stars
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5 stars
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4 stars

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GreenGeeks has given me great service and support, and provided reliable uptime for my business Websites and email accounts for over a decade. I especially like cPanel and WHM Account Manager. I like that GreenGeeks cares about our environment and uses renewable energy. I highly recommend GreenGeeks to anyone who needs reliable Web hosting.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I have been a customer of GreenGeeks for some years. Because the uptime and maintenance has been so good I have had little experience with GG Support but on the few occasions I have had to call on them they have been quick to respond and always got my issue resolved right away. So I give them a 5 star on support. As for value .. GG is an excellent vale. As Canadians we are at the mercy of the exchange rate on a lot of things and often find a US product to be pretty expensive by the time the exchange rate is applied particularly when our dollar is at a disadvantage but even at that considering the service I have received I think it is a GREAT value. I have no hesitation recommending GG to anyone looking for a great provider.

 
4.5 stars
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4 stars
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4 stars
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5 stars
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5 stars

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There's nothing "geeky" at all about great website hosting. And GreenGeeks has done an exceptional job hosting the Terri & Sandy website for us. They are incredibly reliable and responsive. The team at GreenGeeks is always smart, fast and committed to our business. Happy to recommend this exceptional company to others.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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GreenGeeks is everything you need and more. The features are abundant, affordability is unparalleled for the inclusions and the support staff are knowledgeable as well as available when you need them. We have been a customer for 7 years and have no plans on switching services. Thank you, GreenGeeks Team for making us feel important and supporting our business with your awesome service!

 
5 stars
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5 stars
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4 stars
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5 stars
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5 stars

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Green Geeks offers great support, which is probably what I love best - they are always very quick to respond and resolve any issues. I definitely appreciate the instantaneous chat function with the support team. There is very little downtime, and if there is it usually doesn't interfere with the workday. When compared to other choices out there, the prices are very reasonable too. Combined with the outstanding support, I have been very pleased with Green Geeks.

 
5 stars
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5 stars
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4 stars
Uptime
5 stars
Value
5 stars

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During several years I have hosted my domains in GreenGeeks, this has been a very good experience for me. Whenever I have needed support they are happy to help me. Uptime has been as promised. At this time I don't have any complain about their service. I'll keep my domains for long time.

 
5 stars
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5 stars
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4 stars
Uptime
5 stars
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5 stars

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I chose GreenGeeks after researching extensively to find a web host with an eco-conscious business plan and GreenGeeks is one of the top rated for low carbon footprint. That was important to me. But what is also important to me is that I get consistently good technical help, as I am not super technically oriented. GreenGeeks has been responsive both through email and the hotline. Their advice has been overall patient and helpful. I appreciate being able to hop online with questions and get immediate answers without being made to feel like they are talking to an idiot! :0) For the price I pay annually I have more than enough resources to float my several different websites - some of my friends pay less with other hosts but have continually frustrating lack of assistance. GreenGeeks rocks! I am always bragging about how much I like my webhost!

 
4.5 stars
Support
5 stars
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4 stars
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5 stars
Value
4 stars

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GreenGeek has been my hosting company since 2009. During that time support has been excellent, not only replying emails, but giving the extra mile and some advice in between. We started with a small vps and now we have 3 VPS up and running.
For some clients/projects sometimes we have to use some accounts hosted with other providers, so we have to deal with them regarding support or billing, so every bad experience with them we appreciate GreenGeeks even more.

 
5 stars
Support
5 stars
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5 stars
Uptime
4 stars
Value
5 stars

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My main reason for using Green Geeks is its environmental focus. Knowing that it's all run on renewable energy was a big draw for me. But I have also found the cost to be competitive and it is full of useful free features and add-ons. But most of all, on the few occasions that I have contacted support, the problems were fixed quickly. I am very happy to recommend Green Geeks.

 
5 stars
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5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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We have been customers of Green Geeks since 2009. They have been an excellent company to host our website and simply put we have never had any problems. The site has never been down and everything has run smoothly since then. Thank you Green Geeks and team!

Dan at Alaska's Finest Seafood

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I have used Green Geeks for several years, and they provide the BEST customer service/tech support! When I was a newbie and knew nothing about control panels or installing blogs, a GG tech took me by the hand and walked me through each step. Same with subsequent issues - which, I must say, have been few and far between (and not their fault - like bots hacking my blog). GG also stays on top of tech updates, so that the CP features are much more user-friendly (for us non-geeks) than they were eight years ago. I recommend Green Geeks b/c they've got everything their competition has, PLUS they purchase renewable energy to help reduce their carbon footprint.

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

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It´s a great service. Always online, its flexibility and power make it the best. The tech support is super fast. Simply awesome.
I am more than happy to be part of Greengeeks customers since 2009, and I will stay! I recommend it to all my clients and friends and they share the same opinion with me. They are more than satisfied and of course, me too.

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

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Greengeeks has been my supplier since 2009, and in the time I have found their staff to be extremely knowledgeable and helpfull.
Their support desk really goes out of the way to provide just that "Great support".
The few times that I had to use their onliune chat, responses were quick and helpfull. I trust these guys to deliver a good deal but over the years they have given me that and more.
Thank you Greengeeks!

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

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Went to GreenGeeks eight years ago after getting mediocre service from another web hoster, and have been happy I made the change. They've been consistently there and easy to reach, the service has been solid and as advertised, and with maybe one or two glitches over the years the few problems I've had were quickly resolved. I can recommend them without hesitation.

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

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Since 2009 I´m a hosting reseller and GreenGeeks was the option from the begining. It was the best option I can made. The support is mind-blowing, is very rare that my clients contact me due to a technical issues because they don´t experience them, and when it happens, GreenGeeks don't let me alone, always is there to solve any issue, even if the problem is not relationed to the hosting service, that is crazy!. Thanks guys !

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I've been using GreenGeeks for over seven years now and I can't ever remember not having my emails go unanswered. Service is reliable, questions are answered quickly and all my websites load in half the time as their competitors. I wouldn't change service providers. I might offer more reseller options if I were them, but it isn't a deal breaker.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I email support anytime I have something come up, they are fast and helpful every time...even when I lose my cool.

I moved to Greengeeks because they utilize renewable energy and I was having trouble with my previous host.

I've been with Greengeeks for about 6 years now and I don't plan on going anywhere.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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GreenGeeks. What can I say. One of my main priorities was to find a hosting company that used green technology in their hosting and I found an excellent green partner here. They use c-panel which is another one of my must haves. They have the updated tools and software I need to run my website efficiently. Once I decided on their service (the prices were competitive among most other green hosting companies that I found, which aren't that many yet) I found out their customer service ROCKS! I had a problem that I just could not get figured out and I'm no newbie to the scene. I used their instant chat feature and was able to resolve the problem in a matter of minutes! I LOVE GreenGeeks and will never use another hosting service.

 
1 stars
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1 stars
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1 stars
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1 stars
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1 stars

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I have been charged a 15$ account setup fee that nobody has ever told me about for cancelling within minutes of having made the payment, as son as I received an e-mail stating that I was going to be charged 300%+ over the offered fee starting the second year of hosting.

It is a pity, I was considering moving a considerable amount of websites (100+) to GreenGeeks, but now, becuse of 15 miserable dollars, they will be out of this business AND have me writing this and other reviews for the rest of the world to know.

Hint: NEVER trust a company that hides all the information behind "wonderful" offers, just to stab you in the back as son as you are not looking.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I chose greengeeks after trying a couple of hosting companies. They are my most wanted hosting company that I was searching for. I am a drupal developer, and found greengeeks as the best drupal hosting provider.

Their customer support is amazing, really, their team are so friendly, knowledgeable, and helpful. I chose greengeeks to be my hosting providers, I used them for my website and my clients website.

When it comes to drupal, they are the one. The most important thing is that they provide drush, and that helped me in improving my websites, and maintaing them. Just for it with greengeeks, you will never find a better that them.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I have been making websites since 1996. I've used a lot of hosts and services since that time, both for my own sites and that of my clients during the boom years of Y2K. Green Geeks is top notch.

Since I share one of my sites with my husband, who is a Linux webmaster at his work, we needed a few features hard to find at a reasonable cost. He needed to Secure Shell into his server, for one.

Between us we use WordPress with many plugins, Drupal (an older site), and we still do our own HTML coding which requires SFTP uploading of files to the server. We set up many domain redirects (site1.com will automatically forward the visitor to site2.com seamlessly) and many email addresses. All of this is very easy to do with the CPanel controls.

I don't need support very often, but when I do, they are always right there, 24 hours a day, on a live chat window. This was the one thing that tipped the balance toward choosing GreenGeeks over all others, about 3 years ago. I am VERY pleased I made that choice. I'm a night owl, and even the wee-hours shift is excellent. I've done telephone support before, and it's a challenge when you can't see the screen of your caller's computer. The GreenGeek team is always just what I need.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I have worked with a wide variety of hosting companies, but for the sites I host, I use Greengeeks because the uptime and customer service are so good. I also like that they make an effort to have a greener footprint. Their staff is available to solve problems quickly and they communicate very well with excellent English skills. I have been with them for several years and will continue.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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GreenGeeks what should i say, It's the best hosting i saw it ever.
Let's start from scratch, when i heard of it first it was only google search i was confused and i selected it only for try. Their verification process was super-fast, in less than 5 minutes my account was UP and ready to work, their support is also Super-Super-fast, if you have a problem just click on live chat and you'll find them waiting for you, they fix your problem and give you suggestions. i tried their webhosting and VPS, i'm really satisfied, Thank you GreenGeek, You are the best and you deserve to be in the TOP #1 ♥.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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We have been with GreenGeeks for about a year, and are very pleased with their level of service and support. We signed up, and within a few hours, they migrated us to their servers for free. We started off with a shared account, which quickly grew into more traffic than it could handle. We moved to the $59.95/per month VPS server, which all took place within an hour of the request. We continued to grow in traffic, and have just upgraded to the $99/month VPS server, again, the upgrade happening within an hour of notification.

As far as service, I have nothing but good things to say about GreenGeeks. We had several issues during the initial phase of web development, which we did ourselves, and even though most of the issues were not hosting related, every one of their support staff jumped in and helped us out when requested. We use CloudFlare on our site to assist in the deployment of content and recently had an issue develop which resulted in DNS errors. The problem ended up being on Cloudflare's end. Despite that, GreenGeeks support staff jumped right in, escalating the ticket and gave us answers as to what was happening, and where the issue was originating, as well as the best options to resolve the problem.

I should note, that we paid for the shared hosting plan for 3 years, and after moving to a VPS server, and making a request, they billing department quickly transferred our shared hosting credit to our VPS server account.

We have used 2 other hosts for our website, and never have we had the support that we get with Greengeeks.

 
5 stars
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5 stars
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5 stars
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5 stars
Value
5 stars

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Outstanding!!! They're incredibly attentive to your needs and the folks in Migration (Ron, Will, the rest of the group) go all out to help you in anyway they can - a great bunch of professionals! I initially signed up for just 1 month to try their Reseller Hosting services out (as I've been burned before with other company's long term hosting commitments that turned out bad) and 5 days later - I signed up for the year!!!

Keep up the great work GreenGeeks!!!!

Thanks!

Steve Gibbs
cre8tvmedia.com

 
5 stars
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5 stars
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5 stars
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5 stars
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4 stars

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Great Service and Documentation

GreenGeeks has a complete range of hosting and VPS plans, fast implementation and responsive, professional service. I was signed up and configuring a reseller account in minutes (not 2-3 days as with other reseller accounts). Completely satisfied with response time on questions, plus they provide good documentation (this reducing the need for questions).

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I have had a reseller account, the most basic level, with GreenGeeks for over 1 year now. I have a few small business clients for whom I provide hosting services. On the occasions it has been needed, tech support has been timely, responsive, courteous, and informative.

Uptime has been excellent. I have not been aware of a single outage in over a year, Any outages that may have occurred would have to have been very brief not to attract the attention of myself or any of my clients.

The value is excellent. Instead of paying to have my domain hosted, I am getting paid to provide hosting services, making my domain hosting requirements a profit point instead of an expense.

 
4 stars
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1 stars
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4 stars
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5 stars
Value
5 stars

Was this review helpful? Yes | No

Watch out for their policies on renewals and customer service when trying to cancel an account with Green Geeks. My account was suspended, so I sought to terminate my account because of the economic circumstances currently happening in my country and businesses are just not spending on web presence any more and having this hosting was not feasible at this time. The email I had listed was a hosted email through my domain which when the account was suspended that email became inactive, I subsequently added another working email to have this problem rectified which by the way never registered as my primary email even though I tried. During the cancellation process i submitted a ticket and they responded by sending a link to submit another request to cancel, which I submitted. Thinking that this is end of the process i did not check my green geeks account, (BTW there was no indication during the cancellation that I would need to confirm my cancellation). This was a grave error because a few days later to my surprised I was charged on my credit card for the service that in my opinion was cancelled and email was sent to the new email indicating that I in fact had been charged. To make a long story short after several attempts to rectify the problem the company personnel said it was my fault and even though I contacted them immediately after to being charged that I will not be refunded. The customer service representatives both via live chat and over the telephone were completely rude and showed no empathy to my problem nor offered an amicable solution. I have cancelled services with other companies and never had this kind of problems before, namely hostmonster, bluehost and others and I never experience poor customer service like this nor was I treated with disdain and in one case I received a full refund and discounts on products and services with these companies. I will continue with the service until it expires next year but I will NEVER RECOMMEND GREEN GEEKS NOR WILL I EVER HAVE ANY OF MY CLIENTS USE THEIR SERVICE, because their lack of compassion, distasteful customer service, poor refund policy (even though I contacted them immediately after about the issue), inability to be flexible or their iron clad policies which does not take into account that their customers are humans and sometimes problems happens with processes which can lead to serious issues. I must commend their customer service personnel for making me feel like crap and not once accepting that they were part of the problem. I will be happy to provide anyone with the transcripts of my interactions with this company.

 
3 stars
Support
3 stars
Features
3 stars
Uptime
4 stars
Value
2 stars

Was this review helpful? Yes | No

So I joined a startup as the lead web developer and that was the first time I heard about GreenGeeks. The UI was good and live chat was helpful for small trivial issues and I really enjoyed fixing issues and had no problems with the hosting for the first month.
A month later all of our websites were down and my manager got an email saying resource limit exceeded for root.Yeah just a line with that text and IP address. We contacted them via phone, he opened a ticket for us. He didn't knew what was going on. We contacted the live chat, he just escalated the ticket to higher level.

For 30-40 minutes we had no idea what was going on with our websites and clients were calling on. They took an hour and replied that a site had a lot of fae traffic which it couldn't handle and so our server was down (this was after an hour of opening the ticket). They fixed it and gave us some tips to avoid it.

One of our client's website went down 3-4 times in the next 3 weeks. Since we had shared hosting it was exceeding the resource and the support ticket wasn't really explaining anything. It was a nightmare. I had to personally ask them to increase the resources allocated to website until we move it to vps.

We implemented MaxCDN on that site and it broke a couple of hours later. Turned out greengeeks server was blocking all MaxCDN IP addresses. We contacted them to unblock it and they again opened the ticket. It took them 3 hours just to whitelist a bunch of IP addresses which we provided just because our ticket was in queue the website was broken for 3 hours.

We decided to move it to VPS and they were happy to help with migration. We filled out the migration form. It took them 6 days to migrate the website they claim to do in a day. They updated us the first time saying wp_head() function broke. We fixed it right away and told them to try again and they didn't respond for 2 days. We had put the client on hold for the whole time because the new content wouldn't be migrated. Tired of waiting we told clients to make changes and requested them to re-do the migration with new copy and we've fixed the wp_head() function.
No response for next 2 days. I contacted the live chat and they said a guy is working on you. I REQUESTED them to keep us updated because I have to answer to my manager. He said we'll do so and we never hear back from them until the next day when they finished the migration.

I am really not a fan of it anymore. Sometimes they do a great job but most of the times they take a lot of time to reply to the ticket. I mean A LOT.
If you just wanna put a static website, go for it. If you wanna keep updating the website and make major changes, avoid greengeeks.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

In all honesty GreenGeeks is good, but I was a bigger fan of BlueHost. As for response time from support? Eh....About 2 days by mail. You can surely do better Geeks! Their uptime speed is good...which is nice. As far as features are concerned, I also think BlueHost had a better offering. I don't think they're the most responsive and my question required followup but overall ok.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

We had an issue because we make some mistakes in our company that affects our service. The support team of greengeeks solve the problem by hearing us. The issue was not an ordinary one, they really read and scalate and were not happy until they found a solution. We recomend them to everyone, specially because we feel that we are talking to human beings and not with robots that are programed to repit a speech. THANK YOU SUPPOR TEAM, specially Galvin.

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

We're a customer of GreenGeeks for years and no complaint about their service, particularly their Support (Mr. Vance K) a very helpful guy and always courteous and approachable to all concerns. I wish more years to be your customer, I am with your service not the amount of service. Very important to our business is fast and accurate support from you guys.

So, I rate it to 9/10.

GreenGeeks rocks!

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Avoid greengeeks at any cost, awfull support and borderline scam.The registration page shows you the cheapest monthly price but you are actually billed 2 years worth of their hosting. The total price is actually well hidden. And then comes cancellation. Oh god, what a ride! Bounced between departments, long response time, and finally, they still keep a 15$ fee for a subscription that was cancellled the same hour it was registered. Seeing how they treat (new) clients, I would never trust my business there!

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

My experience with GreenGeeks it's really bad. After been their customers for three years I've asked them for another service but since the service wasn't enough good I've decided to cancel it.
Since then I've sent 20 emails, chats with them, phone calls in order to have my money back and they first offer a refund with other services that I've declined after when I've asked for my money back they never reply back to me.
If you read the review on different websites you will notice that this always happen with them.

It's really a bad service, stay away!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Me and my partner have been using GreenGeeks reseller hosting for over a year now. First fun fact was the free customer management system ClientExec licesnse they provide to all of their customers for free ($12/month value). Next fun fact was their support - very fast and efficient. We usually received an answer within the first hours after submitting a ticket. They helped us with every aspect setting up our reseller hosting. We actually had a major problem after using them for about a year - one of our clients files were accidentally deleted, that's where GreenGeeks nightly backups come in handy - they restored everything. That was a relief! Friendly, fast, efficient and green - that's what GreenGeeks are! Thank you for all the hard work and a wonderful first year, looking forward working with you the next year too!

 

Top GreenGeeks Plans

EcoSite Starter Seed Reseller Hosting Sprout Reseller Hosting
Disk Space Unlimited 50GB 80GB
Bandwidth Unlimited 500GB 800GB
Price $3.96/mo $19.95/mo $24.95/mo
View Plan View Plan View Plan

GreenGeeks Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
EcoSite Starter WordPress PHP Anonymous FTP PostgreSQL CentOS Python Unlimited Unlimited $3.96/month
Usual price:
Seed Reseller Hosting WordPress PHP PostgreSQL WHM CentOS Python 50GB 500GB $19.95/month
Usual price:
Sprout Reseller Hosting WordPress PHP PostgreSQL WHM CentOS Python 80GB 800GB $24.95/month
Usual price:
Plant Reseller Hosting WordPress PHP PostgreSQL WHM CentOS Python 120GB 1200GB $39.95/month
Usual price:
Tree Reseller Hosting WordPress PHP PostgreSQL WHM CentOS Python 160GB 1600GB $59.95/month
Usual price:
Forest Reseller Hosting WordPress PHP PostgreSQL WHM CentOS Python 200GB 2000GB $99.95/month
Usual price:
1 GB VPS Hosting WordPress PHP PostgreSQL WHM VPS CentOS 25GB 1000GB $39.95/month
Usual price:
2 GB VPS Hosting WordPress PHP PostgreSQL WHM VPS CentOS 50GB 1500GB $59.95/month
Usual price:
3 GB VPS Hosting WordPress PHP PostgreSQL WHM VPS CentOS 75GB 2000GB $79.95/month
Usual price:
4 GB VPS Hosting WordPress PHP PostgreSQL WHM VPS CentOS 100GB 2500GB $99.95/month
Usual price:
8 GB VPS Hosting WordPress PHP PostgreSQL WHM VPS CentOS 125GB 3000GB $159.95/month
Usual price:
Entry Server WordPress PHP Dedicated Server PostgreSQL WHM Dedicated IP 500GB 10TB $169.00/month
Usual price:

GreenGeeks Frequently Asked Questions

  • Does GreenGeeks sell Windows shared hosting?

    No. GreenGeeks only offers Linux shared hosting services.

  • Where is the company located?

    GreenGeeks is based in the United States out of Santa Monica, CA.

  • Where are its datacenters?

    GreenGeeks uses three different datacenters. They are located in Chicago, Phoenix, Toronto and Amsterdam.

  • Can I get a VPS from GreenGeeks?

    Yes. There are various VPS options offering different combinations of disk space and memory.

  • Does GreenGeeks offer any reseller hosting options?

    Yes. GreenGeeks allows resellers to create their own hosting packages for clients. Five reseller plans are available.

  • Will GreenGeeks help me to transfer an existing site?

    Yes. When you sign up, you can have your site transferred free of charge.

  • Will GreenGeeks allow more than one domain to be hosted per account?

    Yes. GreenGeeks allows unlimited domain aliases, so you can set up as many websites as you like.

  • Can I host a site with a lot of images on a shared hosting account?

    Yes. The service supports unlimited bandwidth and disk space, so your website will be fine as long as it is not an intensive file download site.

  • Will the renewal price be higher than the introductory price?

    No. GreenGeeks' plans renew at the same price as the intro price.

  • Does GreenGeeks have a money-back guarantee?

    Yes. It provides a 30 day money-back guarantee for all hosting plans, except dedicated servers. If you received a domain free when signing up, $24.95 will be deducted.

  • Which programming languages are supported?

    Its hosting environment supports PHP 5, Perl 5, CGI-Bin, and Python.

  • What control panel options does it provide?

    All customers get cPanel with their account.

  • What payment options does it accept?

    Major credit cards such as MasterCard, Visa, American Express, and Discover, plus PayPal.

  • Does GreenGeeks have an uptime guarantee?

    Yes. GreenGeeks has a 99.9% uptime guarantee, and backs that up with a money back commitment.

  • What is GreenGeeks' backup policy?

    GreenGeeks takes nightly backups, and they are retained for 24 hours.

  • How many email addresses can I create?

    You can create unlimited email accounts on all plans.

  • Will I be able to reach tech support by phone?

    Yes. Sales and support are available by phone.

  • What languages do GreenGeeks' support team speak?

    The support team speaks English only.

  • Are there any special security features on offer?

    Yes. GreenGeeks implements advanced security features like Advanced Real-Time Security Scanning, as well as Apache & MySQL Security Tweaks.

  • Can GreenGeeks customers use a CDN?

    Its services are CloudFlare-ready, and there's an easy 1-click integration feature in cPanel.

How does GreenGeeks compare to their competitors?

Overall 4 stars
Support
4 stars
Features
4.5 stars
Uptime
4.5 stars
Value
4 stars
Visit GreenGeeks
Overall4 stars

Price Comparison

GreenGeeks$3.96
SiteGround$3.95
BlueHost$2.75
iPage$1.99
InMotion Hosting$2.95
A2 Hosting$3.92

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