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HostGator Reviews by 549 Users & Our Experts

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HostGator

549 Reviews
Last reviewed Oct 29, 2017Add your review

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Key Features

  • 24/7 technical support
  • 45-day money-back guarantee
  • WordPress integration
  • Unlimited traffic, emails
  • 99.9% uptime guarantee

Great Reasons to Choose HostGator

  • Over 950,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate HostGator as 3.3 out of 5 – Good.

User Reviews - Total: 549

3 stars
Support
1 stars
Features
4 stars
Uptime
5 stars
Value
1 stars

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They need to spend less money on advertising and gaining new customers and more money taking care of the ones that they already have. I guarantee almost all of the raving reviews about hostgator are affiliates that get a commission for signing people up with them.

I was with knownhost but I felt it was too expensive so I decided to switch to hostgator since they had such really low prices. Well those low prices come at a high cost. I was told the migration would take up to 72 hours. I requested the migration a week before my service with my current host was to end. A week later they hasn't even STARTED the migration process yet. I had been checking and they kept saying 'within 24 hours'. I finally called and the guy told me they had no idea when the migration would be complete. He refused to let me speak to a supervisor. Before I had a chance to contact my previous hosting company they cancelled my service and my websites (which represent thousands of hours of words and hundreds of dollars in advertising) were gone.

Bottom line I almost lost my websites because of their incompetence. I don't recommend them to anyone except for someone that wants a cheap hosting company to host their cookie recipe blog.

 
2 stars
Support
1 stars
Features
1 stars
Uptime
3 stars
Value
2 stars

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My site has been down for 48-hours with a ticket just sitting there open with zero updates. And, to even get a ticket submitted you have to go through all this hassle with a "live chat" which BARELY even works (type something, click SEND...again, again, again, nothing sends, then all of a sudden 10 things show up of the same thing you typed). It's incredibly inefficient and frustrating.I feel VERY unimportant to them, which means I need to look for a different host. I left Bluehost for them...what on earth was I thinking? Bluehost is far superior in their service. Plus, it is HARD, really hard to work in HostGator's C-panel (if you can even find it). They make it hard for you to be their client. And, you can't even install your own SSL - what the heck? I am SO unhappy with them. The moment I can leave, I'm outta there!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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WORST CUSTOMER SERVICE and billing department. After I cancelled my service they continue to charge my bank account. they do not care about customer service. you are better off looking elsewhere for a web hosting service. Do not choose Hostgator. I am so disappointed.Every time I contact support, I have a 2 hours online completely fruitless chat. Waste of time!

 
4 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
3 stars

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Friends I am one of the big fan of hostgator and being with them since 2005 now over 12 years, Still with them, but many things have changed since then and I believe hostgator is not able to compete with time, Yes due to their promotional offers and discounts they give to new users. Hostgator was able to have more customers than ever before but their standard of service has dropped a lot. I you ask me how. I wants to explain in detail one by one..
1. Support :- If you talk about hostgator support this is in worst condition these days, their staff is not able to handle this much of work load, despite their customer base increasing, they really not taking this seriously. This is bad from my point of view. You can easily see most of above reviews have same views on their support.
2. Features ;- Yep they have decent number of features but most of these features are readily available in most of the hosting companies, and nothing very special, instead other may have some extra feature for same price.
3. Uptime ;- Yes! you can be tension free from this point of view, Their update is quite Super, I really never see my site being down even for 2 hours..You can rely on them at least for uptime quality.
4. Value:- I still don't want to give them 5 start on this, because today everyone wants to have their website have https, and this is available for free, they they will charge you ten buck if you don't purchase ssl from them. And this really hurts me. I have over 50 websites and I don't want to waste 500 dollars for ssl certificates which this can be done for free. Just because of this I am looking some other hosting company.

 
3 stars
Support
2 stars
Features
2 stars
Uptime
5 stars
Value
3 stars

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I have been with them for over 3 years and their costumer service is very slow and it is very difficult to solve any issue with them, their options for upgrading are very limited. I am very disappointed and at the moment I am looking for a new hosting company.

They should be ok for a small site

 
2.5 stars
Support
1 stars
Features
4 stars
Uptime
3 stars
Value
2 stars

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Host Gator has the WORST CUSTOMER SERVICE and billing department. What's worse is that you can tell that they do not care that they suck at all. It's clear they do not value their customers. In one week I have had two 2 billing issues with them. One of those issues being a 421$ unauthorized charge to my account. The person on the phone couldn't care less. Most companies would offer you something because of all the trouble they caused. But no, not Host Gator. Look, at other options before deciding to work with them. While the features may be there the service will make you regret signing up. Believe me.

 
3.5 stars
Support
3 stars
Features
2 stars
Uptime
5 stars
Value
3 stars

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There is no doubt that hostgator is one of the most popular hosting company. But They are not able to sustain the quality as they should be, and for obvious reasons, number of clients they have compared to their staff. That's Why I give only 2 stars for their support which really sucks. If you are not technical and you think you will need help then don't look at hostgator because their minimum response time has increased from 24 to 48hrs even 72hr some time. Also if you talk about their live support it may range from 30min to 90mins. Stay away if you need regular help or you are newbie.

2. Features Normally I would have given them 4 stars but I cut done point because they don't allow you to use free ssl or https certificates from letsencript they want you to pay them $10 fees to set up Free SSL or buy their product That's really sucks. Most of good firms already supporting letsencript certificates.

3. Uptime is Good like other companies you know most of the companies have 99% uptime, So nothing special here.
4. Value for money I gave 3 stars where, because they are expensive compared to few in market offering similar features or even better.

So before you go and actually decide just make sure they are up to your expectations...But I am still with them :) as I am technical enough not need much help from them.

 
2 stars
Support
1 stars
Features
2 stars
Uptime
3 stars
Value
2 stars

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The site is highly automated, but when you try and make contact with a live person, it's extremely difficult to do so. They make assumptions about your account which work in their favour -- e.g. assuming that you want to renew your domain name rather than asking if you do. In several attempts extending over several months I was unable to reach anyone who could give me a meaningful answer to my queries, and at length I gave up and cancelled my subscription. Two years later I received a warning that they had issued an invoice for renewing the domain that I had never been able to get working on their hosting system.

 
3 stars
Support
1 stars
Features
4 stars
Uptime
4 stars
Value
3 stars

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I have been with Hostgator since they were a small privately owned company, over ten years I think. At first the customer service was FANTASTIC. I sang their praises. After they expanded too fast and were bought by EIG, the customer service has gotten worse and worse. Now like dealing with the cable company. I cannot file a trouble ticket myself, I have to endure a chat with an (often) know-nothing intermediary somewhere in the universe who will make me walk through all the stuff I already did. Actually getting to a real tech nearly impossible and at times takes days. "24/7 support" means that you can chat with someone, not that you will GET support in a meaningful period of time. Our IPs have been blacklisted numerous times, only once because of a problem on one of our sites. All the others were a range of IP addresses -- ours somewhere in the middle. So we suffered due to problems on someone else's HGI IP. Right now all emails from our server go to SPAM on AOL and several other companies, and we don't know why. They are probably great if all you want is a Wordpress site, but running a VPS or reseller server where your reputation with your customers depends on HGI's responsiveness is a losing proposition.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

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I have been with Hostgator now for almost 10 years. After trying 6 different hosts with varying problems, I settled in with Hostgator. I am an Aluminum reseller and I noticed that others had the prices wrong on this site. You need to update your information and they did recently go up on all reseller packages but I did not mind because of the service and uptime. Come join Hostgator and at least try it. You will not be disappointed. Ronald Shackelford.

 
3.5 stars
Support
5 stars
Features
2 stars
Uptime
5 stars
Value
2 stars

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I used to love them, they are not cheap though - I am on a plan that sets me back about $500 USD and runs for 4 years or so - mostly I am happy. But now, most sites require SSL, and all my other hosts provide this as a free addition - not Hostgator, where you pay an additional $30-$40 per year per domain. So, although they are friendly, the services are great and reliable, they are not providing what I now consider a necessity that is provided FREE by their competitors.

 
1.5 stars
Support
1 stars
Features
1 stars
Uptime
3 stars
Value
1 stars

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Hostgator has "fair" support. They typically have chat service that works, but it doesn't always. Today I was bumped off & had to sit through another wait before being helped. Their answers are sometimes pretty vague. For example, was trying to transfer a domain away from them. You get the help docs on everything up to the point where they have to approve the transfer. It's there that you have no control. There is a "wait period" that you don't get with any other provider that I know of. Don't purchase your domains at Hostgator. They're an "ok" host for sites, but they have their outages, slow servers, and do not have the free SSL certificates that other hosts are now offering.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

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Hostgator was my first hosting company, and I was scared about setting up an screwing up my site. I actually paid someone on fiverr to do it for me. I later setup another site but did it all myself while on the phone with Hostgator Support. Super easy. They answered all my questions for me and were very helpful. Later when my site was getting a little crazy and hard for me to keep running by myself, they were quick to offer some solutions and make things easier for me again. Excellent company overall, and great rates.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

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I started my first website with hostgator. I purchased hosting and domain for 1 year, on shared wordpress package. somehow i managed to get this bundle at just RS. 1300 for the first year, which comes around RS 107/month. I am really happy with this super amazing deal, as i am a student and spending every single penny is a big deal to me. not only did i get this dirt cheap deal, i was also very much impressed with the customer support they gave to me when i had problem in payment. I also loved the uptime their server is giving to my wordpress website (www.backpackguy.net). They also provided me with free CDN (cloudflare) and other software bundles through softaculus. I dont know if i was too lucky on the purchasing day, or Hostgator understood my problems, but i am really very happy with this dirt cheap deal with all loaded features.

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

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I am using Hostgator Hatchling plan from past 2 months and it works very well for my blog. Their contact support is better than others. The bad thing about the HostGator is it's server is quite slow. But I can say it's worth our money. This is the best host for the newbie Bloggers with a low budget. I recommend the bloggers who want to start their go with the HostGator. The most loving thing about the HostGator is that they come with new offers every 2 months.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

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HostGator rocks
It offers value for money. I was a HostGator user way back in 2008 and left it because of the poor customer support. Then i moved to inmotion hosting and bluehost and found them in a more miserable condition. Now for past 2 years I am back to HostGator
they have exceptionally well in support and services.

 
2.5 stars
Support
1 stars
Features
4 stars
Uptime
4 stars
Value
1 stars

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We moved last month from Bluehost to Hostgator after Bluehost tripled their prices. We were told Bluehost and Hostgator are "sister companies" and that transition of all our domain names and hosted sites would be automatic, seamless, and easy. It has been anything but. At this writing, our company has been without incoming email for a week. Hostgator says "someone" reset our MX records to some junk sites in Bulgaria, and for $38 they will research for us how that happened. It took multiple, multiple calls to get everything transferred by Hostgator staff who were almost all incredibly polite and professional, but in hindsight most did not know what they were doing. There is no price we can put on losing all incoming email from a week which have apparently been hijacked to Bulgaria because Hostgator does not have them on its server. What a nightmare.

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

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HostGator is one of the best web hosting services in india, they combined with google and gave free .in and .com domains to all people in india having PAN card, it was very useful for the people who want to develop thier small business network in india.
thanks a lot HostGator..

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I have been hosting with Hostgator from the last year and I don't have any issues with the same. Hostgator provides hosting at a better and competitive cost. The control panel is also very easy and responsive to use. Account setup and everything here is very easy to do. I think you should at least give Hostgator a try.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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I am having problems with Host Gator often lately. My websites will be up and be down... This has been going on for weeks and I am not happy with this at all. I will be looking elsewhere for a web hosting next month. I realize it is cheap but it seems to be useless!

 
3 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
4 stars

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My experience started off well, but it went downhill from there. Very poor customer support. My website went down and they took a full week to respond, and replies were short and unhelpful. By far the worst hosting service I've ever had the misfortune to deal with. I guess you get what you pay for.

 
4 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

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Hostgator is an average shared web hosting service. Their elegant cPanel is very easy to use. Overall aspects, features are average. Hostgator's shared web hosting not value for money, but will be great if you can choose other plans.

PROS:-
1. Free site migration, free initial setup.
2. Cheap plans, 45-day money back guarantee.
3. Free 200$ advertising credits.
4. Average speeds and performance.

 
3.5 stars
Support
1 stars
Features
5 stars
Uptime
5 stars
Value
3 stars

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I used Hostgator for years, but I have to leave. I have an important new client site hosting on their Hatchling Cloud package and ALL emails from the website email aliases to Time-Warner Cable bounce because TWC says there are too many simultaneous connections or too many recipients. The issue is not my client, but other Hostgator customers who abuse the TWC spam policy.

I moved the site from a non-cloud package to a cloud plan because Hostgator told me that would solve the problem. It did not solve the problem and all Hostgator can say is there is nothing they can do.

Well, there is something I can do and I'm doing it now. Hostgator is GREAT for hosting Joomla, but if email is important to you, stay away from this company.

 
4 stars
Support
1 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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My site has been with Hostgator for over many many years. Like other reviewers they've been fantastic ............ and then they were sold and became a nightmare!!!

Firstly, getting help took way, has moved from under 1 minute to an average 15-20 minutes and the new support staff either are incapable of understanding simple, straightforward facts, or were incapable of thinking. Occasionally you get knowledgeable support but most seem to be following guidenotes and disappear off for minutes at a time and then come back with the next logical question. Their questions indicate they have no real concept of what they were doing, and looked as though they were following a script.

They used to be the stuff legends are made from and aren't any longer. It could be that it's teething problems, but after 14 days of inability to update my three hosted sites because their script kiddies can't find out why their own system is playing up - their admission that it's their system - not mine .......I'm off.

Avoid them as you'd avoid sitting next to someone with a streaming cold.

 
4 stars
Support
5 stars
Features
3 stars
Uptime
4 stars
Value
4 stars

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I am using Hostgator services for past 3 years, I initially signed up with the HostGator's baby plan but after one year I upgraded my plan to their business plan which is just about 6$ per month. Their support is excellent and provides high value for money.
Chat representatives responds within average 4-5 minutes and always proves to be very helpful even in very complicated situations, whether you are an experienced developer or just a newbie in website development they will provide best solutions quickly to all your problems in web hosting.
I recommend HostGator hosting services if you are looking for good value of money since their plans are very cheap and also if you require high quality support. I am also impressed with uptime of HostGator given the pricing of plans its best in the market.
You can start with their Hatchling plan which is their cheapest plan and if you are satisfied with their service you can upgrade anytime its very easy and quick.

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

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Hostgator Baby Plan
I joined hostgator by using their one penny welcome coupon but after using their service for a month, i felt really good that my website is always up and loads faster than most of my competitors website.
I have also contacted their support several times, It takes 5 minutes on an average for a customer representative of hostgator to come on chat to help you, but after that they are very humble and fast in response as well as happy to help.
All in all, I would recommend people to use hostgator if they want hassle free hosting experience.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I have been using Host Gator for about 5 years now and I have never had a problem.
Owning a small business your time is pulled in many directions and time is money. Host gator does it's job as expected and rarely ever needs me to do anything. I have recommenced Host Gator to many customers over the years and would gladly do it again.

 
4.5 stars
Support
4 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

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I needed a great hosting company with a track record for some of my money sites. I had to make a choice between Hostgator and Bluehost. I decided upon Hostgator and subscribed for a Baby Shared Hosting Account. I thought that with this big company I probably will not receive proper attention, but boy oh boy, was I wrong. I had an issue with a php script I wanted to run on the server that gave me some problems, I contacted them, and in less than an hour I was contacted and sorted out. They did not only instruct me how to go about, no, they actually took it upon themselves to do the full installation for me. I’m very happy with their turnaround time and support. Other things that I like about them are this:

- Amazing up time
- Cheap price, yet quality hosting
- Fast server speed
- One click script installing
- Lots of other features

 
3 stars
Support
3 stars
Features
3 stars
Uptime
3 stars
Value
2 stars

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I have used Hostgator for over a decade on different things. I was with them before they moved to Texas. However, since the company was sold; it has really went down hill. Outages, less services, longer response times are all common now. I have left them and that is saying something as I was with them when they are young and hardly anyone knew who they was.

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

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The Support team at Hostgator is really very cooperative & active 24/7. However, I have faced an issue with their billing system once I was charged twice for my recurring hosting amount. It took me a lot of time to reverse the charged amount. Apart from this, the uptime is impressive, and my site never goes down. Server lacks some technical specifications such as PHP was not updated and I was unable to install some of the scripts.
Overall I would rate the 9/10 to the HostGator.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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hostgator is really rocks and awesome.Its my lifes best experience with hostgator when i started my website. Its amazing and wonderful experience of customer support from their services for beginers. At first i know nothing about to build or design website but there are ease access tool available from hostgator to understand and make your design self on your own ways as you want.These tolls are like just play games.They provide best web hosting as i experienced till now. and the awesome part is about i gotted this all are absolutely free.but before few year, due to less free time from studies i m not able to continue my website.Now my Studies completed and i want to continue my website.

 
3.5 stars
Support
3 stars
Features
4 stars
Uptime
3 stars
Value
4 stars

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I'am a HostGator customer since 2008 and i was pretty happy in 2009,
Enhanced Security and Free Migration
Very User Friendly for Beginners this is best feature for HostGator., after 2009 i have face some problem, my websites are down in many times, usually you need
to wait more than 20 or 30 min to get connected.
now i am very disappointed to hostgator service.
Thank You.

 
3 stars
Support
2 stars
Features
4 stars
Uptime
2 stars
Value
3 stars

Was this review helpful? Yes | No

My site has been with Hostgator for over ten years. At the start, they were fantastic and then they were sold. What was a trouble free service turned into a nightmare.

Firstly, getting help took way, way to long. It was also clear that the help staff were either not reading the tickets properly, or were incapable of understanding simple, straightforward facts, or were incapable of thinking.

The staff continually asked questions when the answer was in the last exchange of emails. Or, their questions showed they had no real concept of what they were doing, and looked as though they were following a script.

The next issue was the up time. Outages became frequent and trying to contact support was a waste of time as it took an unacceptable time to contact them, and their response time became the stuff legends are made from!

Hostgator finally, at long last, recognised they had a support problem, so what do they do? Made things even more difficult for the customer to contact them. They dumped the ticket system.

I guess they figured out they could run a great business if "those pesky, damn customers" didn't contact them.

I finally got the message and decided to move to a different hosting company (after trying them out first.) It took about 36 hours for another company to release a domain name to my new host. Getting a name released from these guys is a Herculean effort. On the 29 January, the first problem encountered was trying to get the EPP release code. The instructions on their website were followed, but the system refused to reveal the EPP code, despite the destructions stating the process would reveal the code.

After more wasted time in a chat secession there were two outcomes. The first was the help person stated the domain transfer would take about three business days, and the second was that the EPP key was emailed to me.

After the paperwork was lodged with Hostgator to release my main domain, I received an email stating it had been approved and that "Normally the transfer process will take 5-7 days. The transfer will be completed automatically....."

Essentially, they keep the domain "host-age" as a punishment for leaving. Billing was emailed asking for an earlier release, but in true Hostagegator form, they didn't bother to respond. The seven days have now expired and the release has not taken place.

Avoid this mob as you would a plague.

 
4.5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I've tried lot of hosting sites and wasn't satisfied much. But when i see Host Gator ads in youtube and with only $0.01 for the first month i tried it. setup was quick and customer service was nice, from then i have been using host gator.

-45 Day Money Back Guarantee (returns your money if you are not satisfied)
-Reseller Hosting (allows you to sell the hosting plan)
-Unlimited Disk Space (you can have unlimited space for your site)
-Site Builders ( it has site builder so without any code you can build website easily)

there are lots of other features and i am found of it.

 
4 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I have been a Hostgstor customer for some time now and I am happy with the up time service, sites almost never go offline and if they do it is for just 1 second or so. I did not like much customer service support. I was trying to install a Php script and asked Support to change permissions for my script to run properly but they refused to do it due to their server security policy.
The script I needed to use was a non cracked, but paid version, commercial and well known, clean Script and represented no harm to any site or server... So I ended spending 3 hours trying to get support to FIX the issue.. Finally I decided to use another script, actually an older version of the same Script, that hostgator would accept.. My script provider was in shock considering they had to provide me with an older script php version that can run on my hostgator server.. an outdated script version worked fine now..
Anyway. Apart from that issue the website runs smoothly and price is not high, support is always online even when sometimes supervisors are not always available if you have to escalate your issue. - I would give them 3.5 out of 5 stars

 
3.5 stars
Support
3 stars
Features
4 stars
Uptime
3 stars
Value
4 stars

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Having used hostgator to host one of my site for more than a year, i have mixed opinion about them. Hostgator hosting is bit pricey though they release coupons often. If you pick up hosting during the mega deal (maximum 60% off deal), you are saving your pocket. There is no free domain which been offered by many other host providers. One great disadvantage with them is their poor support system. Their chat wait time takes more than 1 hour sometimes, which makes me to quit the chat and find answers somewhere else! Otherwise their cpanel is nice, easy to work with, good for wordpress.

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Been a Hostgator customer almost a year now. I installed old theme i found on my external hard drive and after that, I couldn´t log in to my WordPress site. Can you imagine the feeling when typing in the domain name and /wp-admin and only thing you see is an error message? I contacted Hostgator customer support and they were very helpful. All i needed to do is to rename one plugin name since it was outdated. After that, I could log in to my site and delete this old plugin and continue to build my site. Although their customer service is great i must warn that i waited 15 minutes in queue.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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Do not choose Hostgator. I am so disappointed. Without notice Hostgator decided to delete my website because I missed a payment. Hundreds of website pages and information were deleted from Hostgator after 1 month of non payment. So disappointed! Looking for a new hosting site now anyone have recommendations. What difference does it matter what the website name is they deleted it.

 
3.5 stars
Support
2 stars
Features
2 stars
Uptime
5 stars
Value
4 stars

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I've been a HostGator client for about three months. I started using them because, making a quick search about host companies, from the major ones they seemed to be the best. I was wrong. I bought a trimestral plan because of the price, which was pretty good. Everything was going ok and my account was deployed fast, until the moment that I had to upload my website to the server. I can summarize it in two words: terribly slow. After some hours battling in my FTP client, my site was up. Again, everything was going ok, until the time that I suddenly had a peak of visitors. My website was replaced by lots of error pages with a huge HostGator logo. The support answered two days after this problem, when I could solve it by myself. Basically, now I have to pray every single day that my website doesn't get a lot of visitors, and I can't wait to move out from them. Their servers are slow and overcrowded (there are more than 200 websites in a single server). Probably that's why they can offer a good price. HostGator: never again.

 
3.5 stars
Support
2 stars
Features
4 stars
Uptime
3 stars
Value
4 stars

Was this review helpful? Yes | No

The service was good back in 2010 , but now this become terrible. I'm using their cloud hosting in a week my websites are down for already third time. Support sucks in a big way, usually you need to wait more than 20 min to get connected. I guess we need to move to another host.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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In past 10 days I have spent in an average 1.5 hrs a day over the phone to install their own positive SSL. They even yet have started the process. Today when I again called them after waiting for an hr they said its on process and donno how long its going to take. woow...simply avoid this company for hosting services. Planning to move out of hostgator..a big NO

 
2.5 stars
Support
1 stars
Features
2 stars
Uptime
5 stars
Value
2 stars

Was this review helpful? Yes | No

They are cheap, but they are cheap for a reason. There support sucks and fob you off with a partial refund if they are unable to help. I was developing my HTML website using a temporary URL they provided. I was literally 98% completed and they decided to remove temporary URL from the server, with no notice. Even there support team were unaware. They only offer support via live chat now, no more emails or tickets and waiting times can very easily exceed 2 hours. They told me to get a partial refund if I could not fix the issues they caused me and that they would not help correct the issues they created. If all as you want is a WordPress website and are prepared to use they're built in WP installer then you will probably have no issues. If you want anything outside WordPress or Magento installs which they support then you will struggle to maintain your website long term as they keep changing file paths and URLs and don't support "manual migration" (self-installed) applications. I won't be using for too much longer, and I highly recommend that you look elsewhere for a better hosting provider.

 
2 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

Fine when you need a basic site. However when you need something more complicated the support is slow, and do not resolve the issue.

It seems like they only want to handle basic queries, anything else, they will come up with excuses to not deal with problems, beat about the bush, anything but answer the questions being asked.
Every time I contact support, I have a 1-2 hour online completely fruitless chat. Waste of time!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am very happy with their services. This is te most professional hosting provider in industry. Their up time, hosting features, wordpress one click install and most importantly, their advertising credits. I like the host providing live chat and advertising credits, and hostgator is providing the both. They are also providing the first year discounted hosting with free domain.
The one drawback which i (and my friends) faced is their delayed customer response. Still this is best hosting in industry with low cost

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

They have lasted for almost 15 years, that says how strong, how good, how futuristic their progress is and their play in this industry. For a web developer like me who is developing and both managing websites for clients, up time is what they care about. It is the committed support which makes you feel that you are not alone when you are a freelancer like me. They should focus more on new features like adding more value to the money we pay. Thumbs up and I will recommend hostgator than any other fellas out there.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have used hostgator about a year ago and i find it very good for who want to be a professional, their support are very fast and my website also no problems with them and their prices are normal I am using baby plan web hosting but i will upgrade it to cloud hosting because it's 2 time fast

 
4.5 stars
Support
3 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Hostgator for me has been one of the best Hosting company, What I like about Hostgator most is their up-time, Believe me I never see, that my website goes offline for any reason so far, Its being about
2 years now in a row. Actually myself it experienced web-developer, This may a reason I never face major problems. But I am really not very happy with their support, Once I fall in a situation from where only experienced technician could help, for some reason my website start consuming lot ram, I contacted them, But I got first reply after 48hrs, That really bad. But they resolve my issue in
30 mins. If you talk about their freebies they offer you few advertising credit for Facebook and adword that's cool. And Their shared hosting price are also very reasonable compared to other, and comes with cpanel. Which I thing is necessity if you are quite frequent changing your backend files.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

There are good and not so good hosting providers. I used some of them and I have found that HostGator is the best at a reasonable price. They also recorded or sell domain names. With Hostgator you get a powerful Control Panel cPanel known as cPanel is where you access all the powerful tools you need to have a stable and solid website. I think they have everything you need for a sophisticated merchant. I took several months with them and I have not used even half of the tools available. You can start with your basic plan, known as Hatching, and as you grow your business or website, you can improve your most advanced offerings. I've been with them for several years and I'm still with his plan Hatching, although it has time to improve your Baby plan.

 
4 stars
Support
3 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

I was hosted my website at Hawkhost since July 2015 but few weeks ago the website usually display error 500. I have contact with their support but they asked me upgrade to next hosting package which cost more than $15/month. My website is small not many traffic per day.

Few days ago Hostgator offers special cloud hosting for only $5/month. I have purchased this package and moved my website from Hawkhost to Hostgator.

Website working very smoothly without any problems. My hosting package has 4 CPU and 4GB of RAM. This is amazing and now I am making few more websites to host at this package.

I recommend you follow the blog of some hosting companies and purchase their good offers at lowest price.

Hope this review bring some helps to you

Regards,

 
4 stars
Support
3 stars
Features
4 stars
Uptime
3 stars
Value
5 stars

Was this review helpful? Yes | No

I have tried them a few times. It is a decent service but you have to be mindful of service agreements and make sure you are doing everything yourself. They do not do offer backups anymore, for example. It is important to know what they do and do not do currently. It seems to change often as well.

 
HostGator logo

HostGator

hostgator.com
Founded:2002
Pros: Free domain name , Unlimited bandwidth , Unlimited storage
Cons: Backups not guaranteed

HostGator Introduction

HostGator is an American hosting company founded in Florida in 2002. It has two offices in Texas in the USA, and two additional offices in Brazil. HostGator was independently owned until 2012, when it was sold to the Endurance International Group. The CEO prior to the acquisition was Brent Oxley, who still owns some of the buildings that the company operates out of.

HostGator has always been about low prices and generous resources, and it offers every type of web hosting that a business is likely to need. In 2013, HostGator passed a new milestone: 400,000 active customers, and still growing.

HostGator Package Details

HostGator offers shared, cloud, reseller, VPS, and dedicated hosting. It also markets cloud packages, special application hosting, and plans for Windows. This huge catalog of different hosting types ensures that it's got a service to suit pretty much any use case or website.

The top two shared hosting plans run on Linux servers and offer unlimited bandwidth and space, within fair usage guidelines. The lowest cost plan is limited to a single domain, and is most suited for people who only want to host one site, or need a shared hosting account just to learn the basics. There's also a cloud version of shared hosting which is slightly more expensive, but HostGator promises better speed and more generous resources on its cloud plans, so they are worth considering for growing businesses. Additionally, HostGator sells two shared hosting packages on Windows servers with similar specs to the Linux plans.

If you simply want to run a WordPress blog, its WordPress cloud hosting is probably more suitable. You can install one, two, or three WordPress websites, depending on the package you choose, and HostGator provides free migration from your old provider.

Reseller hosting is not a cloud package, but includes unmetered resources and cPanel. You can set up private nameservers so that your reseller business presents a fully branded image to its customers.

VPS and dedicated servers offer good value for the money at HostGator. If you need a VPS, there are fully managed and semi-managed options. Dedicated servers are managed, with a choice of CentOS Linux or Microsoft Windows Server 2012 R2.

HostGator's Control Panel

If a control panel is provided with your HostGator account, it'll likely be cPanel on Linux, or Plesk on Windows. Cloud hosting plans include a proprietary dashboard instead.

If you're used to using something like cPanel, note that semi-managed VPS hosting doesn't include a control panel at all. You could install one yourself, if you know what you're doing, but there won't be any control panel out of the box. You should only opt for this kind of plan if you know your way around a Linux server without assistance.

HostGator Infrastructure

HostGator's datacenters are split over two states. Some are located close to its offices in Houston, Texas at CyrusOne West. The Houston facility is located 20 minutes from downtown in a cluster of three facilities. The host also has servers in the Ace Data Centers facility in Provo, Utah, which has multiple Tier 1 and Tier II carriers.

HostGator does not allow customers to choose the datacenter used for their websites, and it does not allow customers to switch datacenters. In hosting terms, its facilities are relatively close together, and will offer the best speeds to customers located in North America. Its CDN service may help to improve speeds if you are further away.

Technical Support

HostGator provides support via live chat and phone. It doesn't disclose the physical location of its support team. HostGator's busy forum is a useful resource if you need to look up FAQs or see comments from other customers.

Support is provided 24/7, 365 days a year, so you should never have an issue getting hold of someone if you have a question or problem. If you prefer to write your queries in an email, it has a full ticket system for this purpose.

Uptime and Money-Back Promises

HostGator runs a 45-day money-back guarantee offer, and this applies to shared, reseller, and VPS hosting accounts. To be eligible, you must not have paid by check, money order, or bank wire, and you must cancel by filling out the correct form.

Its uptime guarantee is 99.9% on shared and reseller accounts. HostGator's Terms of Service document says that downtime "may" result in a credit of one month's service, although it isn't exactly clear whether there are incremental credits or one blanket credit. Dedicated servers have a separate network uptime guarantee, which is detailed elsewhere on the site.

Summary

HostGator is one of the world's biggest hosting brands, known for its massive scale of operations, and broad range of hosting services. HostGator really excels in offering unmetered resource on low-cost plans, but take care to get a managed solution if you aren't technically proficient. Some of HostGator's competitors allow customers to choose a datacenter, and this is one area where HostGator could probably do more for its non-US customers. But if you just want solid all-round hosting from a very well known brand, HostGator will give your site, and your business, room to grow.

Last updated: 2017-11-15

HostGator Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Wordpress Starter WordPress Anonymous FTP FTPS SeaMonkey Check Payments Managed WordPress Unlimited $5.97/month
Usual price:
Wordpress Business WordPress Anonymous FTP FTPS SeaMonkey Managed WordPress Aardvark Unlimited $13.98/month
Usual price:
Wordpress Standard WordPress Anonymous FTP FTPS SeaMonkey Managed WordPress Aardvark Unlimited $8.77/month
Usual price:
Windows Personal ASP ASP.NET Anonymous FTP Plesk MSSQL Windows Unlimited Unlimited $4.76/month
Usual price:
Windows Enterprise ASP ASP.NET Anonymous FTP Plesk MSSQL Windows Unlimited Unlimited $14.36/month
Usual price:
Aluminium Reseller ASP WordPress PHP Anonymous FTP Shell Access WHM 50GB 500GB $9.98/month
Usual price:
Copper Reseller ASP WordPress PHP Anonymous FTP Shell Access WHM 80GB 700GB $13.98/month
Usual price:
Silver Reseller ASP WordPress PHP Anonymous FTP Shell Access WHM 120GB 1000GB $19.98/month
Usual price:
Diamond Reseller ASP WordPress PHP Anonymous FTP Shell Access WHM 200GB 1400GB $39.98/month
Usual price:
Standard Dedicater ASP WordPress PHP Anonymous FTP Shell Access Dedicated Server 1000GB 15TB $88.00/month
Usual price:
Gold Reseller ASP WordPress PHP Anonymous FTP Shell Access WHM 160GB 1200GB $73.70/month
Usual price:
Basic Dedicated ASP WordPress PHP Anonymous FTP Shell Access Dedicated Server 500GB 10TB $70.00/month
Usual price:
Elite Dedicated ASP WordPress PHP Anonymous FTP Shell Access Dedicated Server 1000GB 20TB $112.00/month
Usual price:
Pro Dedicated ASP ASP.NET WordPress PHP Anonymous FTP Shell Access 1000GB 25TB $150.00/month
Usual price:
SNAPPY VPS 500 WordPress Anonymous FTP VPS Dedicated IP CentOS Python 25GB 5000GB $8.95/month
Usual price:
SNAPPY VPS 1000 WordPress Anonymous FTP WHM VPS Dedicated IP CentOS 60GB 1TB $25.98/month
Usual price:
SNAPPY VPS 2000 WordPress Anonymous FTP Java WHM VPS Dedicated IP 120GB 1.5TB $41.98/month
Usual price:
SNAPPY VPS 4000 WordPress Anonymous FTP Java WHM VPS Dedicated IP 165GB 2TB $57.98/month
Usual price:
SNAPPY VPS 8000 WordPress Anonymous FTP Java WHM VPS Dedicated IP 240GB 3TB $69.98/month
Usual price:
Linux Hatchling WordPress PHP Anonymous FTP Shell Access Dedicated IP CentOS Unlimited Unlimited $3.40/month
Usual price:
Linux Baby WordPress PHP Anonymous FTP Shell Access Dedicated IP CentOS Unlimited Unlimited $4.95/month
Usual price:
Linux Business WordPress PHP Anonymous FTP Shell Access Dedicated IP CentOS Unlimited Unlimited $6.78/month
Usual price:

HostGator Frequently Asked Questions

  • Will HostGator help me to migrate my website?

    Yes. You can transfer a limited number of sites for free, with support from the HostGator tech team.

    You must file your transfer request within 30 days of signing up.

    If you have already used your allocation, or you miss your 30-day window for a free transfer, the technical team will provide a quote for the transfer service.

  • Will I receive a free domain when I sign up?

    No. However, you can claim one free domain name transfer. To qualify, you must transfer the domain at sign-up, and your domain must be at least 60 days old.

  • Does HostGator offer specialized Magento hosting?

    HostGator doesn't market plans specifically for Magento, but all of its Linux hosting is Magento-compatible. It also offers free transfer of your Magento site from your old host when you sign up.

  • Does HostGator offer Windows hosting?

    Yes. It offers Windows hosting packages with the Plesk control panel.

  • Does HostGator offer managed dedicated hosting?

    Yes. All HostGator dedicated hosting plans can be purchased with unmanaged or managed servers.

  • Does HostGator offer VPS hosting?

    Yes. All VPS plans run CentOS Linux with full root access. Managed and semi-managed options are available.

  • Where is HostGator's office?

    HostGator is headquartered in Houston, TX in the USA.

  • What development languages are supported?

    HostGator's Linux hosting plans support unlimited MySQL Databases with phpMyAdmin Access, as well as CGI, Fast CGI, PHP 5, PHP 7, Ruby on Rails, Perl, Python and SSI.

    Windows plans support unlimited MySQL, Microsoft SQL and Access Databases, as well as ASP, ASP.NET 2.0, ASP.NET 3.5, ASP.NET 4.0, ASP.NET 4.5, PHP, Python and SSI.

    VPS and dedicated servers offer the ability to install the language of your choice.

  • Does HostGator offer a reseller hosting plan?

    Yes. HostGator offers Linux reseller plans with cPanel and WHM.

  • What control panel does HostGator provide?

    All plans are set up with cPanel. If you purchase a reseller, VPS, or dedicated hosting plan, you will also be able to use WHM.

  • Does HostGator offer a free CDN?

    No. HostGator used to provide CloudFlare with most plans, but it has discontinued the feature. Linux hosting customers may optionally purchase SiteLock and use its CDN. 

  • Will HostGator back up my data?

    HostGator takes backups once a week, and does not guarantee that they will be made available to customers. For proper coverage, HostGator customers should make their own backup arrangements.

  • How many email addresses can I create?

    All shared hosting plans come with unlimited email accounts and unlimited disk space. VPS and dedicated servers offer unlimited email accounts, but storage space is limited by the disk size of the chosen plan.

  • Does HostGator provide unlimited storage and bandwidth?

    Yes. Unlimited storage and bandwidth are provided on shared hosting, including both Linux and Windows plans.

    HostGator says that it will only charge overage fees for abnormal usage, which is defined in its Terms of Service document.

  • Where are HostGator's data centers located?

    The company's data centers are located in Houston, Texas and Provo, Utah. It uses the CyrusOne Houston West facility and the Ace Data Centers facility, respectively.

  • Does HostGator provide a sitebuilder?

    HostGator provides the Weebly Web Builder tool with most hosting packages.

    The Basic plan is free, and is limited to 6 pages, or 5 ecommerce products. You can upgrade your subscription from cPanel if you would like to create a larger site using Weebly Web Builder.

  • Is there an uptime guarantee at HostGator?

    HostGator guarantees 99.9% uptime for shared and reseller plans only. If uptime falls below that figure, HostGator will provide one month's hosting as a credit on your account.

    Dedicated and VPS hosting plans are subject to a separate Network Guarantee, which offers a pro rata credit for eligible downtime.

  • Is there a money-back guarantee?

    Shared, reseller and VPS plans come with a 45-day money back guarantee. However, HostGator does not provide refunds for all payment types.

    Dedicated servers, administrative fees, install fees for custom software, and domain name purchases do not qualify.

    Outside of the 45-day guarantee, you may be able to claim a refund for unused months when you cancel, providing you have not violated HostGator's terms of service.

  • Can I pay for my hosting via PayPal?

    In addition to major credit cards, customers can also pay via PayPal.

  • What is the minimum contract term?

    You can pay for your hosting month by month, or pre-pay for one or more years. Some prices are slightly discounted when you pre-pay for one year or longer.

  • What kind of security protections are in place?

    HostGator offers DDoS protection, custom firewall rules, and mod_security rulesets to prevent network disruption. It has the option of enabling security at the datacenter level to contain the impact of an attack.

  • What support options are provided?

    Support is provided 24/7. All hosting customers can access email support, live chat and telephone support. 

How does HostGator compare to their competitors?

Overall 3.5 stars
Support
3 stars
Features
3.5 stars
Uptime
3.5 stars
Value
3 stars
Visit HostGator
Overall4 stars

Price Comparison

HostGator$3.40
SiteGround$3.95
BlueHost$2.75
iPage$1.99
InMotion Hosting$2.95
A2 Hosting$3.92

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