Last updated: December 29, 2018
HostRocket Review: “Unlimited SSD Hosting”. What Does That REALLY Mean For You?
HostRocket offer a broad range of web hosting options, with shared and dedicated hosting taking center stage. The company is privately-owned and was founded in 1999. In hosting terms it’s relatively small, providing web hosting to around 50,000 customers, with plenty of scope for expansion, according to their website.
HostRocket is based in Clifton Park, NY in the USA where it owns and runs its own datacenter. It was founded by Brendan Brader and John Reyes who now serve as CEO and CTO respectively.
HostRocket Hosting Plans
HostRocket offers a number of hosting plans spanning shared, reseller, dedicated and cloud VPS plans, although some of these are offered by another company.
- Shared hosting is split into four and appears to be Linux-based. Service capability doesn’t vary much between the plans, but the price drops over a longer contract term. This is an interesting way of presenting shared hosting, as it gives all customers unlimited resources while only varying the price when a longer contract is taken. Annual and biannual plans include free setup and a certain number of free months (assuming you’re a brand new customer), together with a low price point. Dedicated IPs, SSL certificates, domain registrations, transfers, and backups are all chargeable extras, but the fundamental offering stays the same which makes the shared hosting refreshingly simple.
- Reseller hosting is based in the cloud, and reseller cloud and ordinary cloud hosting are both provided by another company, DotBlock. Reseller hosting is sold in blocks on a sliding price scale. All include unmetered bandwidth, SSD storage, 3 GB RAM and a 3 GHz processor. For cloud hosting, customers are invited to leave the HostRocket website and make an inquiry with DotBlock directly, so I haven’t covered that service in this review.
- Dedicated hosting plans are split into four tiers depending on the cores, storage and RAM you require. All but the most basic come with free RAID 1. It’s very straightforward to request a reboot of a dedicated server, incidentally: it’s just a case of clicking a button on the support page.
HostRocket promise 99.5% uptime for dedicated and shared web hosting plans, and the support center mentions that there may be account credits where sites are down for longer than this. However, these credits need to be applied for manually. There’s no published information about uptime and downtime, and 99.5% is actually a little less than many other hosts offer at this price point.
The company owns its own datacenter in New York state, which it says has enough space for the company to double in capacity, so it seems that it will be based there for some time. Connections are offered through Time Warner’s fiber network, Cisco routers, and cat 5e ethernet cabling. The facility is air-conditioned and offers full UPS battery backup power and diesel generators. The facility is staffed round the clock, all year, as you’d expect.
In terms of backups, customers must perform their own backups via Cpanel. There’s no information about regular backups besides this.
Support is provided via a client login area and ticketing system, and there’s a knowledgebase for customers who need reference material. The knowledgebase is fairly small but covers most of the basic questions a shared hosting customer would have about their account. An alternative FAQ covers some additional issues for specific account types. There’s no live chat or forum, and telephone support is provided via US telephone numbers and is available 24/7.
HostRocket in the News
I didn’t find any negative press from major tech sites that relate to HostRocket. Their service appears to be relatively stable and free from hacks and DDOS attacks.
HostRocket Control Panel
Cpanel is free on shared plans, but customers on other plans need to buy a license month-by-month. On reseller accounts, the Cpanel license also covers WHM. Note that the license for Cpanel on a dedicated server is more expensive than it is for a reseller account.
HostRocket don’t sell their services on the back of freebies and sweeteners. There are no advertised free ad credits available, which is unusual for a shared host. There are no free domain names on offer either.
The host does offer more than 250 auto-install scripts – an impressive number. These include all the usual suspects: Joomla, Drupal, Mambo and WordPress, for example, but some of the scripts are quite unusual. For example, in the eCommerce category, HostRocket offers 16 choices of eCommerce carts, including Magento, Zen Cart, osCommerce, Avactis, phpCOIN and more. This provides plenty of scope for experimentation.
RVSiteBuilder is available for customers who wish to build a site using a simple drag-and-drop tool.
HostRocket Money Back Guarantee / Cancellation Policy
HostRocket offers a 30-day money-back guarantee which covers all hosting fees. Setup fees are not included. When closing the account, customers must provide digits from their card number, but otherwise there doesn’t appear to be any restriction on how the account is closed. As the company aren’t big on domain names, and don’t offer them for free, there’s no clause about domain name fees in the money-back guarantee.
I found the HostRocket site easy to use and navigate, and most of the information I needed to write this review was easy to locate, which is a good sign. They offer a comprehensive range of web hosting services and their shared hosting plans are competitively priced. The lack of live chat and a forum is a bit of a downside, particularly for international customers who may prefer not to contact the host by telephone.
In order to get the best price with HostRocket’s shared hosting, you’ll need to sign up long-term, which is a bit of a shame if you want to try-before-you-buy. However, given that their client base is relatively small and they run their own datacenter, the odds of receiving solid service and good uptime are definitely high.
HostRocket Reviews by Our Community
Overall Rating from 3 Reviews by HostRocket Customers
Most Helpful Reviews
Most Popular HostRocket Hosting Plans
|Biennial||Rocketfreedom Web Hosting Monthly Plan||Annual|
|Price||$5.99 / mo||$7.99 / mo||$7.99 / mo|
|Visit HostRocket||Visit HostRocket||Visit HostRocket|
|Unlimited||Unlimited||$8.99 / mo Visit Host|
|Reseller Cloud Hosting
|5GB||Unlimited||$9.95 / mo Visit Host|
|RocketOrbit Reseller Monthly Plan
|1000GB||Unlimited||$9.99 / mo Visit Host|
|Unlimited||Unlimited||$11.98 / mo Visit Host|
|5GB||200GB||$14.95 / mo Visit Host|
|20GB||300GB||$19.95 / mo Visit Host|
|40GB||400GB||$24.95 / mo Visit Host|
|SSD VPS 1-Block
|40GB||Unlimited||$38.28 / mo Visit Host|
|Reseller Cloud Hosting #1
|40GB||Unlimited||$39.95 / mo Visit Host|
|Dedicated Server Intel1
|60GB||1000GB||$69.99 / mo Visit Host|
|Reseller Cloud Hosting #2
|60GB||Unlimited||$79.90 / mo Visit Host|
|SSD VPS 2-Block
|60GB||Unlimited||$79.90 / mo Visit Host|
|Dedicated Server AMD1
|80GB||1000GB||$99.99 / mo Visit Host|
|Reseller Cloud Hosting #3
|80MB||Unlimited||$119.85 / mo Visit Host|
|Reseller Cloud Hosting #4
|100GB||Unlimited||$159.80 / mo Visit Host|
|INTEL E3-1230 8-CORE
|2TB||100TB||$195.99 / mo Visit Host|
|Reseller Cloud Hosting #5
|120GB||Unlimited||$199.75 / mo Visit Host|
|Reseller Cloud Hosting #6
|140GB||Unlimited||$239.70 / mo Visit Host|
|INTEL E5620 8-CORE
|2MB||100TB||$255.99 / mo Visit Host|
|Reseller Cloud Hosting #7
|160GB||Unlimited||$279.65 / mo Visit Host|
|Reseller Cloud Hosting #8
|180GB||Unlimited||$319.60 / mo Visit Host|
|Reseller Cloud Hosting #9
|200GB||Unlimited||$359.55 / mo Visit Host|
|Reseller Cloud Hosting #10
|220GB||Unlimited||$395.75 / mo Visit Host|
|Reseller Cloud Hosting #11
|240GB||Unlimited||$439.45 / mo Visit Host|
|Reseller Cloud Hosting #12
|260GB||Unlimited||$479.40 / mo Visit Host|
|Reseller Cloud Hosting #13
|280GB||Unlimited||$519.35 / mo Visit Host|
|Reseller Cloud Hosting #14
|300GB||Unlimited||$559.30 / mo Visit Host|
HostRocket Frequently Asked Questions
- Are the bandwidth and disk space caps for shared web hosting accounts?
All basic shared web hosting accounts include unlimited bandwidth, disk space, websites, and email accounts. The primary difference between the different web hosting plans is the length of the billing cycle.
- If I’m not satisfied with HostRocket can I get my money back?
All accounts come with a 30-day money back guarantee that covers all hosting fees minus any account setup fees. You can request a refund and account cancellation for any reason – or none at all. So as long as you change your mind within 30 days of signing up you should be able to get most of your money refunded.
- What if I need support? When is tech support available?
Phone support is available 24 hours a day, 7 days a week. In addition, a support ticket system is available for non-emergency needs, and an FAQ system will answer most simple questions.
- If I sign up for a one or two year contract can I make monthly payments?
Payment for the complete length of the contract is required at the time of signup. So if you sign up for a two-year contract, you’ll have to make the full payment for the two-year billing cycle at the time of signup.
- How many databases can I set up?
All shared web hosting accounts come with unlimited databases. You can set up as many as you want.
- How can I manage my databases?
All shared hosting accounts are equipped with phpMyAdmin to enable database management. There is a bit of a learning curve with phpMyAdmin if you’ve never used it before. Thankfully, HostRocket’s knowledge base does include some introductory information on phpMyAdmin, and you can learn much more about it at the phpMyAdmin website.
- Can I transfer my existing domain to my new account?
During the signup process, you will be asked whether you want to transfer an existing domain, update the nameservers of an existing domain, or register a new domain. If you’ve already created an account, you still have the option of requesting assistance transferring a domain to your account.
- What control panel software does HostRocket provide?
All hosting accounts are equipped cPanel control panel software.
- Is there an easy way to install WordPress on my domain?
Yes. The Softaculous script installer is integrated into every hosting account giving you easy one-click installation access to over 350 scripts including popular options such as WordPress, Magento, Drupal, Vanilla forums, Lime Survey, and many more.
- What is SSD, and why would I consider an account with SSD RAID storage?
SSD stands for solid state drive and is a different type of hard drive than the standard mechanical hard disk drives (HDD) most servers are equipped with. Websites hosted on a server equipped with an SSD redundant array of independent disks (RAID) should load faster, and face reduced risk of data loss.
- I’m interested in the SSD RAID storage option. What should I be aware of?
Accounts offering SSD RAID disc space will cost more, and include caps on disc space and bandwidth. So you can expect snappier website performance, and face less risk of data loss, but that speed and peace of mind are going to come at a price.
- What programming languages are supported?
- Is there an easy website builder available?
An easy website builder is not listed as an available feature for hosting accounts. HostRocket is oriented towards experienced and technically-inclined customers. If you’re brand new to website creation you might want to consider a hosting provider that is more oriented towards beginners, taking an introductory course in web design, or hiring a web designer to get your site up and running.
- Are web design services available?
Yes. HostRocket does offer professional web design services for standard and e-commerce websites. Packages are flexible and start at $699.
- What e-commerce scripts are available?
The Softaculous script library includes an impressive array of sixteen different e-commerce options including everything from simple shopping carts like Quick.Cart to full-fledged content management systems with integrated e-commerce like Magento.
- Can I get a dedicated IP address and SSL certificate for my e-commerce site?
Dedicated IP addresses and SSL certificates are available for purchase. Dedicated IP addresses are purchased on a monthly billing cycle, and SSL certificates are valid for two years from the date of purchase.
- What’s something interesting about HostRocket that I should be aware of?
HostRocket is a completely debt-free privately-held hosting provider that hosts approximately 50,000 websites from its facilities in upstate New York. DotBlock, a virtual private server hosting provider, and ViaTalk, a VOIP service provider, are both subsidiaries of HostRocket.