ICDSoft In 2019: What Do ICDSoft Client Reviews Say?

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ICDSoft Introduction

ICDSoft was originally a software company until it expanded its business to include web hosting. Today, they offer a wide range of hosting solutions that include shared hosting, private servers and much more.

These services are designed for websites of all shapes and sizes and are made for both consumers and businesses to create and host sites with relative ease.

ICDSoft History

ICDSoft was originally founded as a software company in 1993. Beginning in 1999, the company expanded its business to include web hosting.

Since that time, the company has grown and now hosts more than 100,000 websites for thousands of companies in over 140 countries.

Services

ICDSoft provides a large assortment of hosting options designed to meet your specific needs.

Whether you are a small business looking to get started online or a large company that needs access to more powerful servers for efficient hosting, ICDSoft has the technology and a plan that is right for you.

Shared Hosting – ICDSoft offers several types of shared hosting options that are designed for small businesses and individuals that are just starting their journey on the web.

These plans all come with a diverse range of features and services based on the needs of your website.

These plans are perfect for new website owners looking to start up their own blog or even businesses that need to host a small portal for their customers.

VPS Hosting – Designed for websites that need more power, faster speeds and perfect for users and businesses that seek greater control over where their site is hosted, ICDSoft provides virtual private server hosting plans .

This hosting is faster than the shared hosting options and allows you full control over your part of the server allowing you to configure your server to your specific needs.

Reseller – Created for users that also want to set up their own domain hosting business, ICDSoft’s reseller program makes it easy for web entrepreneurs to begin their business selling and hosting websites for others.

It features an easy to use interface and customizable tools so you can begin selling and managing other businesses or users websites for them while you enjoy reaping the extra profits as a reward.



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ICDSoft Reviews by Our Community

Overall Rating from 74 Reviews by ICDSoft Customers

Support
Quality
Features
Value

Most Helpful Reviews

Todd Carpenter avatar
Todd Carpenter webrilliance.com
Apr 20, 2018

I have had a dozen or so (personal and customer) sites hosted with Icdsoft for a decade. Uptime is good, support is fast and responsive. I’ve tried 1and1, BlueHost, etc.

with their very glossy interface, but they seemed slow and harder to manage. I don’t know why, but you probably won’t find them on a ‘Top 10’ list — but they are my go-to every time!

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Adrian Gecko avatar
Adrian Gecko geckostudio.net
Jun 21, 2018

I am a reseller with ICDsoft have been with them close to 10 years, They have been nothing but perfect when it comes to support and uptime. The only time I had an issue is during Hurricane sandy which was more of force majeure. They have gone out of their way more than once to offer support that most hosts would have said that was beyond their jurisdiction . Adrian , Gecko Studio

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Laura Holt avatar
Laura Holt holtsystems.com
Jun 03, 2018

We have been using Icdsoft since 2003 for all of our websites. We have had some complex needs for security purposes and the support team was very helpful. Not only is the speed of response impressive, but they have provided great detail for configurations and answered my questions, which were many.

I am sure we are not going to look for another hosting service when they have provided such good service. Also, we have had extremely impressive uptime. Frankly, I can’t remember ever being down.

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Network Infrastructure

ICDSoft maintains data centers in the United States, Europe, and Asia that are designed to provide high quality and fast data speeds to customers across the world.

Daily backups are included in all plans .

The company maintains a dedication to hardware and thus is constantly upgrading and improving their server technology across all of these data centers.

Security and Uptime

Like many hosting providers, ICDSoft boasts a 99.9% uptime for their servers. The company uses an automated monitoring system designed to discover any potential problems with their servers and network so they can fix them before they become a problem.

This monitoring helps them maintain a healthy network so they can provide their end-users with reliable service every single day.

Customer Service and Support

ICDSoft places an emphasis on customer service and support and claims that 70% of their customers come from referrals of current customers because of this commitment.

The company offers support through its ticket support system and guarantees a 15 minute response time on all support tickets. Support is available 24/7 .

It should be noted that they do not offer live chat or phone support for their customers.

This means that some, more complicated issues may be more difficult to work out quickly because of the communication medium they have chosen.

Online support resources include a well-organized knowledgebase and FAQ.

Billing Procedures and Policies

ICDSoft offers several different tiers of service all with their own unique price.

All of the company’s pricing is based off a yearly subscription and they do not offer a monthly option meaning you will have to commit to them for one year if you want to use them as your provider.

At the same time, ICDSoft also charges a yearly fee for the registration of your domain. Although this price is somewhat lower than standard registration fees, you will be forced to pay this fee each time your subscription renews. 

Currently, they do offer a discount if you renew after your first year and they offer a 100-day money-back guarantee on all services excluding any extra fees you may incur.



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Conclusion

While they don’t offer as many different options for users and businesses, their plans are divided in such a way so that they are a good fit for a website of virtually any shape and size. 

Their support is fast and their team is knowledgeable, but the lack of live chat and phone support could be a hindrance if you are working on a particularly difficult problem. Its networks are fast and reliable and with its 100-day money-back guarantee , you can cancel at any time without worrying about losing your hard-earned money if it takes you longer than a month to determine that their services aren’t right for you. 

If you are looking for friendly and reliable service with fast support and quick transfer speeds, ICDSoft is a worthwhile contender and should be on anyone’s list when they are shopping for reliable and fast hosting for their website.

Most Popular ICDSoft Hosting Plans

Economy Node.js WebApps Managed VPS
Disk Space 1GB 10GB 200GB
Bandwidth 20GB 100GB 5000GB
Price $6 / mo
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Brian Wu

About Brian Wu

Brian specializes in technology and medicine. This isn't surprising given he now has a PhD in integrative biology and disease and an MD with a focus on holistic treatment. In the past, he's been an actor. Brian lives in southern California.

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Andre Lirette

May 28, 2019

Did ICD Soft get bought out? That’s usually what follows when I see rate reviews like this. I truly hope not. Bad things happen when good companies get devoured by big business.

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Jo

June 25, 2019

Great host IMO. Been with them 10+ years.

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Anthony Dawson

July 8, 2019

Their support is nothing short of incredible. Hosting/uptime and value for money excellent. I think would be very hard to find anything better. Have been using them for over 10 years!

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Eric Hansen

July 24, 2019

What I appreciate most at is that the support team at ICDsoft is excellent. Tickets are answered extremely quickly –almost always within 10 to 15 minutes — and the information is always thorough and easy to follow. The support team will continue to work with me until the issue is resolved.

In addition, there are tools available through their control panel that make managing domains and client sites very easy.

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