Add Your Review for InMotion Hosting

InMotion Hosting In 2018: How Would InMotion Hosting Clients Review Them?

InMotion Hosting Features

  • Free '.com' domain
  • 24/7 technical support
  • Unlimited disk space
  • 90-day money-back guarantee
  • Free data backups & SSDs
  • WordPress integration

InMotion Hosting: Why Buy Hosting From Them?

  • Over 500,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate InMotion Hosting as 4.1 out of 5 – Excellent.
InMotion Hosting logo inmotionhosting.com
Location:US
Founded:2001
Phone:1-888-321-HOST(4678)
Address:InMotion Hosting 6100 Center Dr, Suite 1190 Los Angeles, California 90045 USA
Pros:
  • Free Domain & SSD
  • 90 Day Money-Back Guarantee
  • 24/7 x 365 Live Support
  • Cons:
  • No Windows-based Plans
  • Is InMotion Hosting for You?

    InMotion Hosting is one of the biggest hosting companies around. But hosting is a very personal thing. Is it right for you? In what follows, I try to answer that question for every time of person who needs web hosting.

    InMotion Hosting Review Header Image via Whoishostingthis.com
    InMotion Hosting Review Header Image via Whoishostingthis.com

    An Introduction to InMotion Hosting

    Ask any web developer about well-known web hosts, and InMotion Hosting will be one of the first that comes to mind.

    They're old, but have continuously invested in innovation to stay at the top of the field.

    That's not to say that they're perfect, but they have solid plans for every size of business, with a few unique features that set them apart from other hosts.

    This review is a deep dive into the most exciting parts of InMotion Hosting to me. I've used them as a customer, and I'd like to share the parts, both good and bad, that will help you decide if InMotion Hosting is right for you.

    Background Information about InMotion

    InMotion Hosting homepage screenshot via WhoisHostingThis.com
    InMotion Hosting homepage screenshot via WhoisHostingThis.com

    InMotion Hosting, sometimes referred to as IMH, has been in operation since 2001, pretty much the infancy of the modern web.

    Since then, they've grown a lot, and customers host over 300,000 domains on their servers.

    Plans Offered

    They offer several plans, covering:

    • Shared business hosting
    • Reseller hosting
    • VPS (virtual private servers)
    • Dedicated servers
    • Managed hosting.

    The plans are not the cheapest, but they're competitive with other hosting companies. I don't think you should look for the cheapest host anyways in most cases, as the quality is sometimes poor.

    Infrastructure

    With InMotion Hosting, you get mature infrastructure, with redundant datacenters and automatic backups. You also get great support, and environmentally friendly servers.

    If that sounds promising, read on. Let's start digging into specific notable features on IMH.

    Shared Hosting for Your Business

    Shared hosting is the most popular type of hosting for small businesses.

    What Is Shared Hosting

    You share a server's resources with other customers, and split the price. Since most small businesses have small and simple sites, they don't need the full resources of a server themselves.

    InMotion Hosting offers three shared hosting plans, in their business hosting section. The highest tier plan, the "pro business plan," comes with the most resources and features of the trio.

    The biggest plus of these shared hosting plans is that you benefit from InMotion Hosting's other hosting services. They have invested a lot of money into creating servers and services to attract customers.

    You may not need managed dedicated servers, but you still get to benefit from (some of) that technology, even on shared plans.

    Important Features

    Here are the most interesting and important features to me:

    • Free data backups - Backups are available on most other shared hosts, but you have to do them manually, or pay extra. They're free and automatic with any of these plans.
    • Free website transfer - While there are some conditions, InMotion Hosting's support will transfer up to 3 websites from other hosts for you for free.
    • 90-day money back guarantee - That's about the longest trial you'll ever find.
    • Free SSL - Many hosts still charge significant fees to add SSL to your sites. It's free on all shared hosting plans.
    • Free domain name - A nice little bonus. It's also cheaper when you need to renew it than on most other hosts that offer domain registering.

    Unlimited Resources

    There's one final aspect of these plans that is potentially good or bad. These plans come with "unlimited" disk space and bandwidth.

    Of course, that doesn't mean you truly get unlimited resources.

    In regular terms, it means that you get unlimited resources as long as your sites don't affect the performance of other sites on the shared server.

    The Good and Bad of Unlimited Resources

    The good part of that is that InMotion Hosting cares about how customers are using their shared accounts. They won't let other customers affect your sites if at all possible.

    The bad part is that your site can run slower than expected at certain busy times of the day. If you're using too many resources, it will affect the loading speed of your site, and may cause it to not load at all in some cases.

    This is why I dislike "unlimited" shared hosting that many hosts offer. You need to monitor your website performance to see if it's being throttled. If it is, you'll have to upgrade to a more expensive plan.

    WordPress Hosting in All Shared Plans

    Screenshot of InMotion WordPress Page via WhoisHostingthis.com
    Screenshot of InMotion WordPress Page via WhoisHostingthis.com

    While you can install WordPress on any shared hosting plan, InMotion Hosting also offers 6 specialized WordPress plans.

    WordPress Plans

    The plans include the following features:

    Name WP-500S WP-1000S WP-2000S WP-3000S WP-4000S WP-5000S
    Number of websites 1 1 2 3 6 10
    Storage Space 10gb 40gb 80gb 120gb 160gb 200gb
    Bandwidth Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
    Email accounts Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
    Price $2.95 $5.99 $10.99 $14.99 $29.99 $59.99

    The more expensive plans can support more monthly visitors, more websites, and have a few extra valuable features.

    On these plans, WordPress comes pre-installed.

    Special WordPress Features

    There are a few features that these plans offered that are tailored specifically towards WordPress users.

    InMotion Hosting offers BoldGrid and other premium plugins. You can get access to a library of premium themes and plugins at no extra cost (built into the plan cost).

    Additionally, you get specifically configured NGINX server to optimize WordPress performance.

    Finally, they provide a proprietary cache manager tool. InMotion Hosting created their own caching tool to speed up WordPress site performance.

    WordPress is known to developers for being bloated and relatively slow. These features go a long way to minimizing those negative aspects of WordPress.

    Reseller Hosting Packages

    Screenshot of Inmotion Hosting Reseller Page via WhoisHostingThis.com
    Screenshot of Inmotion Hosting Reseller Page via WhoisHostingThis.com

    Reseller hosting is used to manage anywhere from a few to hundreds of websites, all from a single account.

    Since you're packaging up someone else's hosting resources and selling them, it's important that you're dealing with a good quality host in the first place.

    I think you can be confident doing that with all the technology that InMotion Hosting has behind them. The hosting you'll be providing for your customers will have everything mentioned above in the shared hosting packages, and more.

    Reseller Plans

    There's 3 reseller hosting plans to choose from and these are almost identical with the main differences in the amount of resources available.

    Reseller Features

    On top of the solid hosting infrastructure that InMotion Hosting has to offer their resellers, there are other valuable features on offer including:

    • A free dedicated IP address
    • Additional IP addresses available for purchase
    • Free domain reseller account from eNom to earn even more
    • Access for customers to Softaculous and all other applications like BoldGrid
    • SSH access.

    You'll be given WHMCS - Web Hosting Automation Platform for free to manage your sites and billing.

    High-Quality Servers

    Screenshot of Inmotion VPS hosting page via WhoisHostingThis.com
    Screenshot of Inmotion VPS hosting page via WhoisHostingThis.com

    Speed might be the most important part of hosting. If your website loads slowly, you lose visitors.

    The best hosts invest in high-quality servers and other technology to improve how fast their customer's sites operate. I feel that InMotion Hosting fits well in this category.

    There are 4 aspects of their services that I find particularly impressive:

    Solid-State Drives

    Solid-state drives (SSDs) are about 20 times faster than standard HDDs for certain operations.

    In the case of hosting, they help servers handle requests faster and more reliably. They particularly help under high visitor loads.

    All plans, even the cheapest shared business hosting plans, incorporate SSDs.

    99.9% Uptime Guarantee

    Part of being able to load pages quickly for visitors is being able to display them at all, which you can't do if your website goes down.

    InMotion Hosting offers one of the best uptime guarantees. It's outlined in their terms of service.

    Basically, if you're on the pro plan or higher, and you have an uptime lower than 99.9%, you'll be credited with one month of free service.

    Now, there is some fine print here. Your site going down for server maintenance or someone's attack on it does not count. The guarantee basically covers the basic expected service on InMotion Hosting's side of things.

    I highly doubt that this guarantee is implemented often, I've never needed it personally. However, it shows that InMotion Hosting understands that uptime is important, and are confident in their ability to achieve a relatively high uptime.

    MaxSpeed Zone Technology

    This is one of the most unique features that InMotion Hosting offers.

    They have 2 datacenters, located on both the east coast and west coast of the United States. This means that when someone accesses your website, they can request the site information from either one of those datacenters.

    In general, the closer a visitor is to a datacenter, the faster the page will load for them.

    The "max speed zone" is a feature available to VPS and business class customers. It lets you select which datacenter to use manually.

    This is particularly useful if most of your visitors come from one specific area.

    Environmentally-Friendly "Green Server" Technology

    Sitting where you are now, the environment isn't the first thing that comes to mind when picking a host.

    I think it's good to understand what a host's datacenter actually looks like. For a host likeInMotion Hosting, datacenters are massive, with thousands of servers that consume huge amounts of electricity.

    They have a significant carbon output.

    InMotion Hosting is one of the few hosts which has invested in eco-friendly policies and technology.

    Their datacenter in Los Angeles was the first-ever green datacenter, to the best of my knowledge. It reduced their typical cooling costs by about 70%, plus lowered carbon output by thousands of tons each year.

    This doesn't necessarily affect your hosting performance, but if you'd like to support a company trying to reduce their harm to the environment, this is a big plus.

    Hosting Features

    InMotion Hosting offers a lot of other features that you will likely find helpful.

    InMotion Hosting Features: cPanel

    Screenshot of Inmotion Hosting Tools page via WhoisHostingThis.com
    Screenshot of Inmotion Hosting Tools page via WhoisHostingThis.com

    Once you create an account and sign up for a plan, you'll be given access to an account panel.

    This is what my account panel looks like on a shared hosting plan:

    Screenshot of Inmotion Hosting Account Panel of Shared Hosting Plan via WhoisHostingThis.com
    Screenshot of Inmotion Hosting Account Panel of Shared Hosting Plan
    via WhoisHostingThis.com

    This is where you can manage your SSL certificates and domain settings.

    Most importantly, there's a link to cPanel, where you'll spend most of your time.

    Screenshot of Inmotion Hosting cPanel Main Sections via WhoisHostingThis.com
    Screenshot of Inmotion Hosting cPanel Main Sections via WhoisHostingThis.com

    InMotion Hosting's cPanel Alterations

    Yes, that cPanel that you've seen so many times before.

    But there are some differences, as InMotion Hosting has done some serious customization to make cPanel more useful.

    Basic cPanel Functions

    It has all the main sections that you'd expect including:

    • Preferences
    • Email
    • Domains
    • Applications
    • Software
    • Files
    • Databases
    • Metrics
    • Security
    • Advanced.

    Plus you can see stats about your website usage and FTP accounts (you can have up to 1000) on the right side panel.

    cPanel Differences

    At first it looks the same as any cPanel, but if you look closer you'll see options that you probably haven't seen before including:

    • Softaculous installer - Admittedly, many other hosts have it, because it's great. It gives you an easy way to install over 400 applications, including content management systems (CMSs) like WordPress, Joomla, and Magento.
    • Cron jobs - Having access to Cron jobs let's you create scripts that automatically perform some repetitive work. If you ever learn web development, or hire a developer to add custom site functionality, this may be useful.
    • Multiple database options - Most hosts only support a single type of database. You have access to both MySQL and PostgresQL in your cPanel.
    • Custom error pages - You can customize what your website's error pages display when something goes wrong for visitors.
    • SSH access - This lets you manage your site files through a command line, which may or may not be useful for you. It's a feature that not too many hosts offer.

    In short, your cPanel has everything that other hosts offer in their cPanels, plus a handful of advanced options that gives you more control over your website and server resources.

    InMotion Hosting Features: BoldGrid Premium Sitebuilder

    BoldGrid is a plugin specifically built for WordPress that enables all sorts of customization functionality.

    Basically, it makes it easier to customize and edit your WordPress site.

    This is a valuable product if you plan to use WordPress and you don't like digging around in its code editor.

    Its primary function is to let you edit your pages through a drag and drop editor.

    It's intuitive to use and saves a lot of time if you regularly customize the design of pages.

    There's also a few other features worth mentioning.

    BoldGrid Themes

    First, BoldGrid comes with over 200 themes:

    Screenshot of Boldgrid Themes via WhoisHosting.com
    Screenshot of Boldgrid Themes via WhoisHosting.com

    Personally, I'm impressed with the designs, and themes are divided into categories to make it easy to find an appropriate one.

    The themes are all responsive.

    Staging Area

    Next, BoldGrid has a staging environment included as well.

    In simple terms, a staging version of your site is a duplicate that search engines and visitors don't see. You can make changes on it, and then when you're happy with the results, you deploy those changes to your actual site. No more panicked editing needed.

    With BoldGrid, it's a simple radio button that indicates which version of your site to save changes to.

    SEO

    A final potentially useful feature is that most BoldGrid themes come optimized for the basics of SEO. This includes better than average coding practices, XML sitemaps, and automatic canonical URLs.

    Small things, but they can save you time from having to configure other plugins to take care of them.

    One concern you might have is how will you migrate your site if you choose to leave InMotion Hosting in the future.

    Excellent Customer Support

    Inmotion support options animated gif via WhoisHostingThis.com
    Inmotion support options animated gif via WhoisHostingThis.com

    If I had to pick one thing that InMotion Hosting is known for, it's customer service.

    To start with, the availability is as good as possible.

    There are four different ways to get support:

    • Live chat
    • Email
    • Phone
    • Submitting a Ticket.

    These options are all available 24/7, and available for customers on every single hosting package. Many other hosts only offer their support for higher paying customers.

    Knowledgebase

    On top of that, InMotion Hosting is also renowned for their knowledgebase, filled with support articles and tutorials.

    The quality of the content is good, even though I believe it could be improved in some cases.

    What's really the impressive part, is the depth. There are hundreds of articles and guides.

    Screenshot of Inmotion Hosting Support Page via WhoisHostingThis.com
    Screenshot of Inmotion Hosting Support Page via WhoisHostingThis.com

    You can search for almost any topic, and you'll find a specific article that will help you.

    They've even created guides for using other applications like Prestashop and WordPress. Yes, they've created help documents for other products that they do not own, just because it might help you.

    This is the best evidence of going above and beyond for customer service that I've seen in any host.

    Vital Statistics and Information about InMotion Hosting

    Below you will see the most important information about InMotion Hosting. It is a handy list to have as you make your decision about which hosting company is right for you.

    Hosting Up-Time over 6 Months

    Caveat: this data is taken from one test URL and should serve as an indication only.

    As measured by network statistics tool Pingdom over the last 6 months:

    • Downtime 55 minutes
    • 30 outages
    • Uptime 99.98%.

    Average Site Response Time over 6 Months

    As measured by Pingdom over the last 6 months:

    • Average: 564ms

    Other Statistics and Information about InMotion Hosting

    Migration Policy Up to 3 sites migrated for free. Small fee for each additional website, cPanel account, or database.
    Control Panel cPanel
    Available Data Centers Los Angeles, Virginia, USA
    Quality of Support Materials Available on Website Excellent
    Money-Back Guarantee or Trial Period 90-day Money Back Guarantee
    Lowest price for Shared Hosting or other Cheapest Plan $2.95/mo using this link
    Backup Policy/ Fees for Cheapest Plan Backups are provided for free on all plans
    PCI Compliance Support will help your site pass PCI compliance scans, but only on VPS or dedicated hosting accounts.
    Sitebuilder No custom sitebuilder included. The Boldgrid WordPress sitebuilder is included for free.

    Unique Feature Provided

    1. Support: 24/7 help is available, in multiple forms (email, chat, phone). Knowledgebase has guides for almost any topic imaginable.
    2. Scalability: InMotion Hosting has plans for sites of every size and complexity. As your site grows, you can upgrade your plan accordingly.
    3. Speed: Servers have SSDs built-in to improve speed. You can also select your datacenter on VPS or business class plans.

    Pros and Cons of Using InMotion Hosting for your website

    Every hosting company has good and bad points. Here are the main pros and cons of hosting with InMotion Hosting.

    Pros

    1. Plans for sites of all sizes with innovative technology, including green servers and max speed zones
    2. Great live support and documentation.

    Cons

    1. The wide variety of plans can be difficult to choose from
    2. Data centers are only available in North America; Visitors elsewhere may not get the best load speeds.

    Frequently Asked Questions (FAQ) about InMotion Hosting

    Inmotion Hosting Frequently Asked Questions image via Whoishostingthis.com
    Inmotion Hosting Frequently Asked Questions image via Whoishostingthis.com

    Do I have to use a CMS on InMotion Hosting plans?

    On many hosts, your only option is to install a major CMS like WordPress or Joomla. It's an option on InMotion Hosting, but far from the only one.

    All hosting accounts support PHP, Ruby, Perl, and Python. You also have SSH access on most plans. Put these 2 factors together, and it's easy to host many custom built sites as well if that's the path your developer chooses.

    How many websites can you migrate for free?

    InMotion Hosting will migrate your website for free with close to zero downtime. However, they will only do this for a total of 3 websites and databases. Each site or database on top of that comes with a small fee.

    Alternatively, if you're already using cPanel, you can do the migration yourself fairly easily. There's even a guide to doing it in the knowledgebase.

    Will InMotion Hosting help me get visitors to my sites?

    Hosts almost always just focus on hosting your website as well as they can, while getting traffic is on your shoulders. However, InMotion Hosting has put together a great guide full of around 100 links to small business resources.

    It covers many areas of marketing, from conversion rate optimization, to email marketing, to the best marketing tools to use. These will help get you started in the right direction.

    How to Migrate to InMotion Hosting

    Since InMotion Hosting really likes to highlight their migration services, but never show exactly what it involves, I thought it'd be nice to show what the process looks like.

    Once you login to your account, you click the "website transfer request" option on the main page.

    That will give you a form to fill out, it doesn't take very long:

    Screenshot of Website Transfer Request form via WhoisHostingThis.com
    Screenshot of Website Transfer Request form via WhoisHostingThis.com

    You will have to enter your old host's password, so make sure it's unique and not one you use anywhere else, just to be on the safe side.

    You have the option of paying for priority transfer, which puts your migration at the top of the queue. In most cases, you can just wait the 1-4 days that a free migration usually takes.

    What Can InMotion Hosting Do Better?

    I've yet to come across a host that is perfect, and that includes InMotion Hosting.

    Here are my biggest gripes:

    "Unlimited" hosting is unclear - You don't get a specific minimum amount of resources on shared plans. You're simply told that if your website consumes too many resources, it will get slow. You may have to upgrade to a higher plan than you thought you needed because of this.

    There are so many hosting plans - I think this can be overwhelming for anyone without much experience buying and using hosting. I'd like to see InMotion Hosting offer clearer support for this, or even a tool that gives you specific recommendations. Or, they could reduce the number of plans.

    Datacenters are only in the United States - Datacenter location can have a significant impact on website load speed. If your visitor is halfway across the world, your pages will load a bit slower. This is really only a big deal if you have a high traffic site and you've already optimized every other aspect of page load speed.

    There can be a few unexpected costs - Having to upgrade because of resource throttling is one way you might face a rising cost. Additionally, if you migrate sites to InMotion Hosting, they will migrate up to 3 websites or databases, but charge you a small fee for any additional ones. I don't think they are malicious, but keep them in mind when purchasing a plan.

    None of these negatives are deal breakers to me in most situations, and they won't always apply to your specific needs. Just be aware of them when comparing InMotion Hosting to other hosts.

    Is InMotion Hosting Right For You?

    Overall, I think InMotion Hosting offers a great amount of value for the cost of their plans.

    In particular, I really appreciate the scalability. If you work with sites of different sizes, or growing sites, you know that you can always find an appropriate plan for them on InMotion Hosting.

    Just to reiterate, the support is about as good as you'll find anywhere, and you don't pay any extra fee for it. It's reassuring that if you run into an issue, there will always be a guide or way to contact support immediately for help.

    Don't forget to use our special InMotion discount link to get the best deal.

    Last updated: 2018-01-18

    Most Helpful Customer Reviews

    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    I love InMotion. Whenever I have a support issue it's always resolved by the end of the chat. With my previous host I waited for 20-30 mins to speak with someone, communication was always an issue, and half the time they had to escalate it to another department resolve the issue (which added several more hours to the process).

    I'm very happy with the support I've received with InMotion and I also appreciate the ease of the dashboard and help articles. They put a lot of thought into the customer experience.

     

    536 Reviews of InMotion Hosting By Our Users

    3.5 stars
    Support
    3 stars
    Features
    5 stars
    Uptime
    3 stars
    Value
    3 stars

    Was this review helpful? Yes | No

    Lot's of cool stuff but wow... after so many times waking up panicked, wondering why my sites are down and frantically calling into support to find out that they've done something ridiculous and unnecessary (that could and should have been avoided with proper proactive practices), I can't recommend these guys to anyone. I've been with them for 2 years and I am waiting excitedly for the day that my current hosting expires so that I can move to a new provider without having entirely wasted the $500+ spent on years of VPS hosting.

     
    5 stars
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    5 stars
    Uptime
    4 stars
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    5 stars

    Was this review helpful? Yes | No

    i like this company, Support are Awesome in InMotion hosting, i've been hosting with them for 5 years now, if you're looking for a good reliable hosting company this is the best i could found so far in terms of support, stability and protection of servers compared to other companies with similar pricing .

     
    5 stars
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    5 stars
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    4 stars

    Was this review helpful? Yes | No

    yes it rocks, because webpage loading time is less as compared to other web hosting providers. If i have any kind of question or need any kind of support for my website, they are really quick in that. All i can say that they have great technical support team that are able to handle the most difficult technical issues. One of the best web hosting that surely rocks.

     
    5 stars
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    Was this review helpful? Yes | No

    My company had been with InMotion Hosting for over 2 years. When we started with InMotion, we were hosting our own websites, but decided to give the Cloud a try. We started slow, with a re-seller account and a few web sites.

    During the first year, we ended up moving 66 web sites to InMotion, about half of them Word Press. InMotion’s support is amazing, 1st Class. Any problem or question is answered professionally.

    I usually use chat, and have my issues addressed within minutes. We found that we were taxing our re-seller account, so we opted for 2 VPS accounts. The migration could not have been easier, InMotion techs did it all, with no down time.

    Our VPS’s are running great. We no longer host in-house, our electric bill is way down, we don’t have to buy servers, we don’t need as many Internet circuits, and when something goes wrong, the problem is usually fixed before we have time to contact InMotion. Their VPS hosting is managed, so we don’t have to worry about updating OS, etc.

    All and all, the move to InMotion has been a great experience, and saved money. It has also saved our sanity, as we no longer need to worry about all the problems and resources required when running things in house. Thank you InMotion!

    Tim M. CEO

     
    3.5 stars
    Support
    2 stars
    Features
    4 stars
    Uptime
    3 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    InMotion hosting rocks
    it's good value for money for bloggers and Digital marketing experts who are tight on budget. But one cannot expect a lot from this much budget. Their support is not the best always but at times they will give such a great support you will feel really good.

    Once it took 2 days to fix an issue and once it took only 3 hours. You should go with InMotion if you want to host few blogs with less traffic and less budget.

     
    5 stars
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    4 stars

    Was this review helpful? Yes | No

    I had troubles signing up with InMotion from the very start. I couldn't get their website to take my credit card because it kept logging me out but when I tried it the next day it was working fine. I signed up for a reseller hosting package only to find out that they had forgotten to add that to my domain name.

    The DNS wasn't working right at first and they fixed that. I have been with GoDaddy for a long time and I can honestly say that after a couple SEO tests that InMotion kicks the crap out of GoDaddy when it comes to loading speeds on the website. I chose InMotion because they were here in Los Angeles and I wanted to make sure I could get support but when I connected to the webchat I found out they are in the Philippines.

    Not to worry though ... the support has been stellar and my problems resolved instantly. So far I am a happy camper. Just need to start migrating the rest of the sites over now.

     
    5 stars
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    Was this review helpful? Yes | No

    I was introduced to Inmotion Hosting through my website designer and so far so good! I'm still wading through things that I need to do on my own, but InMotion Hosting made it really easy for me. I wanted to set up a new website and bought a domain, then I started staring at the screen wondering what to do next.

    So I checked out hosting deals (awesome) and bought hosting for 6 websites saving 40% (Very awesome), then I started staring at the screen again wondering how to actually begin setting up my website ... when 'ding-a-ling'! Andrew C must have felt my vibes and he wrote that it was all ready to roll!

    Thank you very much! I live abroad but there is no time stress with InMotion Hosting, I have always been able to get customer service during my office hours in Europe. All in all Inmotion Hosting is a service I highly recommend for small businesses like mine.

     
    5 stars
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    Was this review helpful? Yes | No

    InMotion Hosting has the great domain/hosting service/support. I've used GoDaddy, Network Solutions, and BlueHost before but InMotion Hosting is so far the best company I ever have. They have the excellent support and excellent service.

    Their agents are very patience, very knowledgeable, and very understanding of the situation and most of all InMotion Hosting has the best reliable service they offer, domain or web hosting. So far since 2010, I didn't have any problem with them. Thank you for the great service!

     
    5 stars
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    Was this review helpful? Yes | No

    Great application for first time web page folks like me (but also has extensive capability geared for the hard-core experienced coder..). I am very happy and satisfied I chose Inmontion (after comparing many different services). The applications are great.

    And customer/technical support outstanding. They are always there, always responsive....and always paitent with my questions and issue. Inmotion has a winning combination going. Great service, great support.

     
    5 stars
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    Was this review helpful? Yes | No

    We switched to IMH a few months ago because we were not satisfied with previous hosting company... Although IMH are more expensive than the discount service we were previously using, they are worth every penny. There has been no down time so far, but more importantly excellent customer service and technical support.

    I have limited knowledge and vocabulary in programming and explaining the tricky issues we were facing, but customer support reps understood what we needed, and helped us right there while on the phone. Competent technical support staff, along with reliable hosting service, is what makes IMH worth it for us...

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    We have used InMotion hosting for several years and have been pleased the whole time. As far as we are aware, the only downtimes have been planned and brief, and we received Advanced warning (e.g. server maintenance).

    The pricing is fair, even when the "new customer" deals expire. The support team has always been excellent. I am certainly no programming expert, and they have always been able to answer my questions.

    Hold times have never been long, and service has been great all along. Most recently, we moved a 2nd site to our existing hosting plan. I hit a few snags from lack of knowledge in the transfer process, and the support team was able to guide me through things clearly and quickly.

     
    4 stars
    Support
    3 stars
    Features
    5 stars
    Uptime
    2 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    Been a customer since 2006. After a rocky start for a couple of years with poor support, broken promises and one person not knowing what the other was doing, support improved, uptime improved and things were quite nice. So we ended up with a VPS and 20 or so other shared hosting accounts.

    A couple of years ago things started going downhill again. There have been a few meltdowns with servers down for extended periods (including biz145 down for 2 days now with no ETA for repair), a hack of their servers which took them a week or more to admit, useless status info (not time-stamped!), frequent connectivity issues and Every time I call support "we are experiencing longer than normal wait times". That said, their support people are usually pretty decent, though there is the occasional person who doesn't have a clue. I'm familiar with them so I wouldn't like to leave but I've begun to put new accounts on different hosting and may well begin to move others off InMotion as well.

     
    1 stars
    Support
    1 stars
    Features
    1 stars
    Uptime
    1 stars
    Value
    1 stars

    Was this review helpful? Yes | No

    Warning, inmotion hosting have hidden traps to force you to upgrade, such as limiting the number of files you can see via ftp. When you finally, after hours and hours and hours get someone, they say this is a system feature to prevent abuse, so you need to upgrade to our really expensive package! Why is it an abuse risk for the plan I bought but not for a more expensive plan?

    Silence! The number of files you can view are not shown in the summaries, they are hidden traps. BTW - I did visularoute on the server they put me on, and it was in LA, not Washington DC as I had ordered. And the inmotion response time for LA to London was terrible. (Plus, just look at all the negative feedback they have for their LA data centre).

     
    4.5 stars
    Support
    4 stars
    Features
    5 stars
    Uptime
    4 stars
    Value
    4 stars

    Was this review helpful? Yes | No

    What differs InMotion Hosting from other services(?)
    Well, I use 2 more hosting companies and I guess in my opinion they have the best technical support. The time response is not super fabulous (actually is average) but when you come to conversation with the helpdesk line they sure are trained to assist and help you damn fast and work around your issue as good as it gets. In my business branch support matters and a lot!

    Keep up the good work! Nuno Carvalho
    IT Manager - Generis Pharmaceutics
    www.generis.pt
    IT Manager - Portuguese Swimming Federation
    www.fpnatacao.pt

     
    4.5 stars
    Support
    5 stars
    Features
    4 stars
    Uptime
    4 stars
    Value
    4 stars

    Was this review helpful? Yes | No

    Honestly I don't care about the free sh**!, support is most important. My client's websites needs to be live as close to 100% as possible. InMotion has always been there for me.

    I've had only one or two issues and they work double time to resolve them. They are polite, courteous and prompt.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    4 stars

    Was this review helpful? Yes | No

    I am not that young, I am been in this for a while, not exactly a Geek, just try to get things done. The problem is that technology is 3 steps ahead of me, and get my learning curb update is hard. There is so many thing to do, sometimes in other companies you are helpless.

    but good technician like Michael, gave me that sense that I am in right place, he demonstrate professionalism and knowledge, but. I am impress for his kindness and patience, lead me thru each of my questions and difficulties, I am building a business here, he help me to find the right tools.  If you are thinking to get an excellent Hosting service, I could tell you with confidence that you can choose InMotion. Simply Amazing, very happy.

     
    2 stars
    Support
    1 stars
    Features
    4 stars
    Uptime
    1 stars
    Value
    2 stars

    Was this review helpful? Yes | No

    I have been using inmotion hosting for the past couple of years and I have to admit that I am less than impressed. I have had numerous issues with slow servers and as of right now a server that has been down for over 24 hours and they have no idea when it will be fixed. Their customer support is almost impossible to get a hold of and the wait times often exceed 30 minutes.

    I host a number of business websites on this server and I am afraid that I now have no other choice but to find a different server provider. In my opinion, inmotion is no longer a viable option for anyone who values their clients and their own businesses. It really is too bad when a company falls into a state of such poor service.

     
    2.5 stars
    Support
    1 stars
    Features
    3 stars
    Uptime
    3 stars
    Value
    2 stars

    Was this review helpful? Yes | No

    I signed up with inmotion based on reviews like these here. I thought I was in for something easy for my first webhost. Sadly that wasn't the case.

    First, I used their Bold Grid wordpress site builder. It was terrible and the support was nonexistent. I kept getting passed around, no one knew the answer, and I ended up getting rid of it.

    Every time since I have contacted support, wait time is long, answers are vague or always make me mad or they just don't know. I frequently (even now as I try to transfer) have problems with the site itself being down. Haven't noticed any downtime with my websites but if you actually want to edit your own site - good luck!

    Spins...spins...spins...error. Then logging into cpanel it rejects my correct password so the only way to attempt to get there is through my inmotion account. Also, you can't turn off auto-renew which screams tacky to me.

    Bottom line: I'm transferring early. In case you're curious who I am switching to, it's TMD. I'll likely soon leave a glowing review on that page for them.

    I don't know how I'm in the minority here, but take my warning to heart. If you want good tech support and reliable account management, you don't want Inmotion.

     
    1 stars
    Support
    1 stars
    Features
    1 stars
    Uptime
    1 stars
    Value
    1 stars

    Was this review helpful? Yes | No

    Inmotion email service is unreliable. Once issues are resolved they start back up in a couple of days. Now we are getting all of our emails rejected from outlook.com with 550 errors.

    We deal a lot with govt contacts and inmotion email servers are always getting blocked and this is on the VPS2000 account not a shared IP account. If your business relies on email avoid inmotion and the costly mistake we made.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    I've used several hosting providers through the years and i have to admit Inmotion Hosting has the lead! Great quality and value for money services that never let me down. And to top that the excellent and very efficient support, ready to assist you in every matter. Keep it going Inmotion Hosting

     
    4.5 stars
    Support
    5 stars
    Features
    4 stars
    Uptime
    4 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    I'm not very technically astute, so this whole world of hosting, Api's, and coding is pretty foreign to me. Inmotion Hosting was recommended to me by one of their former employees, which I was impressed by because most "former employees" typically bash their former employers. But he was raving about them.

    So I knew it must be good. I had a technical issue connecting my email service provider, and Jessie (my support rep) was fabulous in fixing the issue. She read through a lengthy forum I sent her, as well as listened to the entire backstory of other things I had tried that didn't work.

    But what impressed me the most, is that she fixed the problem herself! (A lot of times support reps will just forward you a link to go read how to fix it and do it yourself). But Jessie went in and fixed it herself. Service was 5 stars. Thanks to everyone at Inmotion Hosting!

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    4 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    Through out my experience with inmotion hosting, I have gained great respect for their thoughtful and diligent customer service. They have help me with several things that I could not have done my self. I have several content management sites installed including joomla and wordpress.

    They are very easy to install and maintain. I also appreciate the easy to use cpanel and the fact that inmotionhosting.com has unlimited email hosting space. Unbelievable!

    I have several domains with inmotion hosting, weekendwarriortoyhauler.com, avionvans.com, augusta-rv.com and thervfactory.com to name a few. I would recommend inmotionhosting.com to my friends and business associates.

     
    1 stars
    Support
    1 stars
    Features
    1 stars
    Uptime
    1 stars
    Value
    1 stars

    Was this review helpful? Yes | No

    I have been an InMotion customer since 2008. I've been frustrated Many times by the number of outages and that my website would be down for hours — sometimes up to a day— at a time. When another outage happened in January, the company reported on twitter that it would be up shortly.

    After a day passed I called the support line and waited 45 minutes on hold for them to tell me they were in the process of fixing it. Six days later my site was still down. I had called over and over again, always waiting between 60 minutes and 120 minutes to speak to someone.

    Each technical help person told me something different and they all promised to submit support tickets. It turns out that the company was lying for days on end and it wasn't a database connection issue due to the outage. They had literally crashed and lost an entire server.

    My whole website was completely lost and they had no mirror site or backup. Even after we sent the files of our own backup it took them two days to restore the website. This was a Nightmare and if they had been honest from the start or had better support team in place we could have restored the website so much quicker.

    I lost tons of data because the restore was messy and tons of things were out of place. I wasted so much time, energy, and business. For an entire week their response was so cavalier and uncaring.

    It wasn't until I refused to hang up until I could speak to a manager that we finally got someone on the line who was caring + actually got the restore going. To boot, there was never any other communication from them after this happened to apologize or offer any restitution. When I wrote to ask how they planned to make up for my loss of a week's business, they offered me a $35 credit for service.

    I lost hundreds of dollars and countless hours. This was the absolute worst thing that could happen for a hosting company and they pretended it didn't happen + then tried to keep customers from complaining by having hold times of one to two hours. They should have been honest up front and also hired additional tech + support people to serve their customers.

    Needless to say, I am switching web hosts. I hope no one ever has to go through the trauma of losing their entire website and the web host server being as uncaring as this one.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    In my search for a hoster with an excellent price performance ratio I found over a comparison web site inmotion hosting. My subsequent requests to the support and the note that I am a German, confirmed my good impression. Best price performance ratio and the fastest and most competent support.

     
    3.5 stars
    Support
    3 stars
    Features
    4 stars
    Uptime
    5 stars
    Value
    1 stars

    Was this review helpful? Yes | No

    I did not have a good experience with inmotion hosting. I had a WordPress website that ran really slowly on their servers. I used Google Page Insights to determine that one of the major problems was server response time of ~3 secs - ~10 secs!!!!

    When I talked with them about it, they keep directing away from Google PageSpeed tool to other tools that did not show server response time. After an extended conversation and battle with support, they determined that I needed a VPS for a single brand new Wordpress site. I ask for a refund and they did not provide a very good refund in my opinion. I will never use them again and recommend other people stay away.

     
    3 stars
    Support
    3 stars
    Features
    3 stars
    Uptime
    3 stars
    Value
    2 stars

    Was this review helpful? Yes | No

    After six years, I'm leaving InmotionHosting. For two years now, they have invoiced my renewal at higher than the full retail price on their web site. This time, when I pointed out (with screen shots) that they wanted to charge me $9.23/month for one year when their site showed $8.99, literally the next day they changed the retail price on the web site to $9.99.

    When I saw that our bandwidth was being throttled (automated Wordpress backup), I had to spend thirty minutes waiting ("higher than usual call volume" appears to be the new norm at InmotionHosting) for a tech, who then took another 30 minutes to finally conclude that no, that wouldn't happen (according to someone one tier up), even as together we looked at the graphs showing the bandwidth bouncing repeatedly off a limit. And, oh yeah, their warning that our bandwidth was being throttled. Tech support used to be top notch there. After dealing with this chucklehead, the tech support wait time, the very slow Wordpress, and frequent outages (I have small site; I really should never have been aware of any outages), I bailed, and after only a couple days have gotten prompt tech support, have a UI that's pleasant to look at, and my blog postings publish probably 10X faster.

     
    1 stars
    Support
    1 stars
    Features
    1 stars
    Uptime
    1 stars
    Value
    1 stars

    Was this review helpful? Yes | No

    InMotion cost me a lot of business due to unreliable email service. Nothing but arguments, rude behavior, and passing the buck when reaching out for help from tech support. I canceled my account and InMotion refused to credit any type of refund with 11 months to go in a 1 year contract. Avoid inmotion if your business relies on a solid email provider.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    I just wanted to take the time to send this Email and say that I had a great experience working with AllenS today on a technical support issue. He was able to answer and address all of my concerns in a quick, courteous manner, and did so with a great attitude! Please give him kudos for doing such an outstanding job!

     
    5 stars
    Support
    5 stars
    Features
    4 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    InMotion support has been great! I've had several problems with the configuration of my server, and they've resolved each issue as I've brought them up. They've also provided advice for a tricky redirect situation.

    Consistent uptime, notifications for maintenance, and good tools are all benefits. The interface of their user panel leaves a lot to be desired, however. They could really benefit from focusing on improving this area.

     
    5 stars
    Support
    5 stars
    Features
    4 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    InMotion Hosting has been incredibly helpful from the very first contact I made with them. I am running a personal election website and have only very minor experience on website building being worked with only blogger before. They helped me to set up the site, work out the basics and have answered every question quickly and professionally.

    I would especially like to express my gratitude to the customer chat support that works absolutely perfectly. There are long queues but they tend to move on fast and as soon as you get customer service chatting with you it's easy work. Great value for anyone starting their own website. Great wordpress tools as well for those who want easy access.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    Good day - I'm on InMotion hostings top level VPS (Vps-3000Ha-s) plan which is about $800 a year at the time of this writing early 2017. For top level VPS and dedicated hosting you get access to their specialized team and they are on it!. Anytime you connect with the via chat, email or phone (only use a hosting company that allows you to contact them by phone trust me), I get very quick service and action.

    The support they provide is top notch and every employee I have contacted no matter what the issue is technically knowledgeable and best of all takes ownership of the problem, advises and solves it. I have had 99.9% uptime just as promised. Every once and a while you'll go down for a bit late at night for their planned maintenance which they alert you to before hand.

    Features and value for me all are fantastic. I researched a number of companies as my business and my clients businesses rely on being up, fast and responsive. InMotion won my business and continues to earn it. Fantastic and highly recommended!
    - Brian

     
    2 stars
    Support
    1 stars
    Features
    3 stars
    Uptime
    1 stars
    Value
    2 stars

    Was this review helpful? Yes | No

    Hosted a portfolio website with inmotion and everything was fine for the first few months. Then, they had a sudden database failure on the shared server on which my domain was hosted. My entire site database was corrupted.

    Not only was I out of the country when this occurred, they only kept the backup for 72 hours. InMotion only sent two vague, technical emails about the physical problems they were having with their databases. No one called, no personal email, no contact from their tech team.

    They nuked my entire site because of a problem on their end, and I was never advised that my entire site was destroyed, and that the backups would be purged. I returned to the US a week later, at which point, all my data was lost, they purged the backups, and no hope of recovery. I had to negotiate with them at length to get even a partial refund. I was furious.

     
    4.5 stars
    Support
    4 stars
    Features
    5 stars
    Uptime
    4 stars
    Value
    4 stars

    Was this review helpful? Yes | No

    I have been Using Inmotion Hosting Since 6 months Without Any problem.Their Uptime is good.Support is slow sometimes but they will solve your problem.Worth the value of the money we invest,also have more Features at that price when compared to other Hosting Providers.I recommend Inmotion Hosting if you are Looking for cheap and good hosting provider for your Niche sites.

     
    2.5 stars
    Support
    1 stars
    Features
    4 stars
    Uptime
    4 stars
    Value
    1 stars

    Was this review helpful? Yes | No

    The worst web hosting I have ever used as far as customer support. I called them because my website load time was 2.0 seconds which is great considering last night it was over 6 seconds where I was tearing my hair out, and Michael said that it is great to have 2 seconds. He laughed and said I wouldn't get better than this.

    My Free web hosting is faster than Inmotion Hosting. I have another web hosting that has less than .5 second server response time and I pay less for it. I am switching to it!

    Stay away from it! Its not worth even a nickle

     
    4.5 stars
    Support
    4 stars
    Features
    5 stars
    Uptime
    4 stars
    Value
    4 stars

    Was this review helpful? Yes | No

    I moved from Omnis.com to Inmotion because they state on their website that they "provide the best WordPress hosting" but unfortunately, that is not 100% accurate. I admit that Inmotion's page load time was 90% faster than Omnis, likely due to their SSD servers. I use the Total WordPress theme along with Visual Composer plugin by WPBakery and the Inmotion techs confirmed today that the problems I am having in uploading multiple images at the same time to a Media Grid or Portfolio are the direct result of being on a shared hosting plan with them, and that I might want to upgrade to VPS hosting for $30 a month.

    The exact same issue is happening on two separate websites that I host with Inmotion so in essence, they are asking I start paying $60 a month for service that was promised for about $12.00 a month. The odd thing is my wife still hosts her website with Omnis.com and although she is on a Linux shared server, and she used the exact same theme and plugins that I use, she does not have a problem when trying to upload multiple images at the same time! It clear that something is wrong with Inmotion's WordPress hosting that only became detectable when trying to upload multiple images ate the same time into a media grid or portfolio.

    But if Inmotion wishes to continue stating they "provide the best WordPress hosting" for the money, they should add a disclaimer to their page as that statement is not 100% accurate. I have to add that I've been with Inmotion for just over a year, and only noticed some downtime during the early morning hours. Their service is good, but better to call than to email.

    Their cPanel and everything they offer is really, really great! That's why I went with them to begin with. I had original page load issues, and they actually took the time to move me to their east coast servers as most of my business is local or east coast based in the US.

    But the fact that they are NOT providing true WordPress hosting is bothersome, and that'll likely cause me to move to another hosting company like WPEngine or Dreamhost eventually. Although the techs said they couldn't fix the problem, I hope they can because I like the company. I mean, how can one hosting company provide shared hosting that works flawlessly and then Inmotion's shared hosting fails, and both sites are carbon copies of each other basically.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    Inmotion Hosting has fast and reliable servers, my website as of this moment writing , has been up for almost a hundred straight days. As satisfied as I am with this, when I am in a jam, their customer service is top notch. I prefer the online chat method of contacting them, and everytime I had a question or some issue, they always had a solution for me.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    I boxed myself into a corner by doing some things on my WordPress site that I couldn't recover from. I had an alias web address that was no longer accessible. I contacted InMotion support via their chat function and in 15 minutes they had me back in business. Nicely done, InMotion.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    Since my very first call InMotion Support has been great! The team has consistently been nice, speaks English, are knowledgeable on the products (technically adept), do not rush our call, take time to explain things to me (Hugely important because it helps me identify and resolve issues on my own), and go the “extra mile” to resolve issues. I believe this is driven by their focus on the goal of providing great customer service to enable a small business to have a great online presence. And to boot, this has been consistent across team members.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    4 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    I am a user of inmotion hosting for 2 years now, in the past I had a different service provider and they lacked on customer support, not providing solutions when i really needed them. With Inmotion hosting I am really very happy with the support we receive. Each time I have en inquire or want to make a change a find possitive and friendly atitude.

    The support team on chat is always friendly and capable to help on my various issues, sometimes even beyond the area of the hosting, ie solving other website problems. Definitely I am going to keep working with them

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    InMotion Hosting Rocks since they offer 24/7 support that actually offers 24/7 support and it doesn't stop there. They have helped me with 3rd party software and templates more than once and think out of the box when they try to come up with solutions instead of the standard "Read The Manual" or "Sorry Our Support Doesn't Cover That" answers. So far, 0% downtime after more than a year of having multiple sites online, 100% positive answers on my support questions and 0 trouble with my hosting so far.

    Personally, I don't know what a hosting company can do more. And btw, their pricing, as far as I can say, is more than reasonable for what you get.

     
    1.5 stars
    Support
    2 stars
    Features
    1 stars
    Uptime
    1 stars
    Value
    1 stars

    Was this review helpful? Yes | No

    I signed up for this service because of good reviews. I was sold on redundancy, backup, speed, support...etc by their sales team. All was well for a few months but then suddenly it all went wrong.

    There was a server outage, the promise of short downtime when I signed up quickly vanished. The promise of redundancy vanished as well. Day 1...

    Apologies, no answers
    Day 2... Apologies, no answers
    Day 3... Threats of a legal intervention was met by canned replies that absolve responsibility.

    No answers
    Day 4... more of the same, sites are still down, request for backup is met with vagueness of delivery
    Day 5... Stronger requests for backup are requested again met with a response of a ticket creation and no timeframe of resolution.

    Day 6... Strong request for backup is acknowledged and I was given an end of day delivery. I got the backups.

    No database. Turns out the database is corrupt. there is no redundancy...

    there is only disbelief of trusting this company. You have been warned... buyer beware.

     
    1 stars
    Support
    1 stars
    Features
    1 stars
    Uptime
    1 stars
    Value
    1 stars

    Was this review helpful? Yes | No

    Beware! I had been with inmotion for a few months on a VPS without issue. Recently they had a VPS "outage" as they explained it.

    They must have lost a server, no idea as you can't get any straight answers from them. Just check their twitter and you'll see all of the happy customers. After two days of my sites being down, they were able to finally get the sites back up.

    I sighed, and assumed everything was good to go. Fast forward two more days, and the sites go down again. Now they are claiming that my original issue was not with their previous VPS issues, (after one of their "top tier" reps told me it was) and that someone got into my account and "deleted everything".

    Not sure exactly how that is done, but I am positive it wasn't done. So in short, buyer beware. I will never be using their services again.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    An attacker defaced all my websites and data recovery was necessary. Samuel from Support was freaking awesome! To give some perspective: The attack happened one day before pitching my idea outngo.ca to angel investors.

    Samuel's quick reaction to my data restoration request saved the day. Thank you guys. Great Service as always!

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    4 stars

    Was this review helpful? Yes | No

    I purchased a VPS from inmotion, after bouncing around several different hosting companies which didn't provide the experience I was expecting, but it's been different with inMotion. From day one, their tech support team has been more than willing to help me with all kinds of issues. The VPS server has been behaving as expected too, the website's loading speed is pretty decent and I also have to say that having the VPS bundled with cPanel and WHM has made my life so much easier (and my clients). Overall so far I'm loving inMotion and will definitely renew 1year subscription when it's due if it continues to play out this well.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    We've recently started to migrate from our previous host to InMotion Hosting and they have been a huge help and with every request, small and large the difference in quality and knowledge is as clear as day when compared to our previous host, very pleased with the support, the techs and well just everything.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    As someone who considers themselves nowhere near expert level with site building etc., I have come across more than a few problems where I needed some guidance. I have always found Inmotion Hosting to go the extra mile to help customers. I did come across an instance where someone wanted to send me to read endless pages of script, but other than that one instance I can honestly say I will not be seeking new hosting in future.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    InMotion Hosting Rocks! I've been using InMotion for over a year now and they have helped me every step of the way. I run my two small business and have two part time jobs so I'm very limited with time.

    Also, I've only had a year of experience making my own websites. So when my novices web skills lack and I'm pressed for time, InMotion Hosting is always there to bail me out. They are just an online chat away.

    I'm all about service and they exceed my expectations every time. Their support team are all very knowledgeable and courteous. Thank you InMotion Hosting.

     
    3.5 stars
    Support
    4 stars
    Features
    5 stars
    Uptime
    2 stars
    Value
    2 stars

    Was this review helpful? Yes | No

    I am leasing 2 InMotion dedicated servers: the servers themselves are a great value, and everywhere I've seen rates the service top 1 or 2. The servers are down more than up: don't know if it's their internet pipe, or what. I do know that my main site (and smaller ones we host) are down at least 3 times a month for up to several hours. How this service can be top-rated utterly escapes me.

     
    3 stars
    Support
    1 stars
    Features
    3 stars
    Uptime
    4 stars
    Value
    3 stars

    Was this review helpful? Yes | No

    Two months trying to get a VPS running and I give up. Maybe they are OK if you don't have special needs (but then, why would I need a VPS?). In the beginning, I was impressed by the speed and friendliness of their support team.

    But what is the use of this if the information you get is contradictory? I've wasted US$ 400+ and too many hours. So, if you need a VPS with anything non-standard, don't try InMotion Hosting.

     
    5 stars
    Support
    5 stars
    Features
    5 stars
    Uptime
    5 stars
    Value
    5 stars

    Was this review helpful? Yes | No

    A noticeable global presence is a prime element of business life. InMotion Hosting has shown to be more than capable of meeting the standards required for my company to keep ahead of the game by hosting and maintaining a continuous, reliable and visual website presence on the internet. A recent glitch could not have happened at a more critical moment for us just prior to a presentation to overseas Ngo's of our company products.

    This has been the one single instance over the last 10 months and to which InMotion responded and resolved within hours. That is service.

     

    Most Popular InMotion Hosting Hosting Plans

    Business Launch Business Power Business Pro
    Disk Space Unlimited Unlimited Unlimited
    Bandwidth Unlimited Unlimited Unlimited
    Price $2.95/mo $4.49/mo $7.49/mo
    View Plan View Plan View Plan

    All InMotion Hosting Plans

    Hosting Plan Features Disk Space Bandwidth Price
    Business Launch Shared
    • WordPress
    • PHP
    • PostgreSQL
    • Python
    • Linux
    • cPanel
    Unlimited Unlimited $2.95/month
    Usual price:
    Business Power Shared
    • WordPress
    • PHP
    • PostgreSQL
    • Python
    • Linux
    • cPanel
    Unlimited Unlimited $4.49/month
    Usual price:
    Business Pro Shared
    • WordPress
    • PHP
    • PostgreSQL
    • Python
    • Linux
    • cPanel
    Unlimited Unlimited $7.49/month
    Usual price:
    R-1000 Reseller
    • WordPress
    • PHP
    • PostgreSQL
    • WHM
    • Dedicated IP
    • CentOS
    80GB 800GB $13.99/month
    Usual price:
    R-2000 Reseller
    • WordPress
    • PHP
    • PostgreSQL
    • WHM
    • Dedicated IP
    • CentOS
    120GB 1200GB $19.99/month
    Usual price:
    R-3000 Reseller
    • WordPress
    • PHP
    • PostgreSQL
    • WHM
    • Dedicated IP
    • CentOS
    160GB 1600GB $27.49/month
    Usual price:
    WP-500S Shared
    • WordPress
    • PHP
    • cPanel
    • Transfer Support
    • Nginx
    • PHP 7
    10GB Unlimited $4.49/month
    Usual price:
    WP-1000S Shared
    • WordPress
    • PHP
    • cPanel
    • Transfer Support
    • Nginx
    • PHP 7
    40GB Unlimited $5.99/month
    Usual price:
    WP-2000S Shared
    • WordPress
    • PHP
    • cPanel
    • Transfer Support
    • Nginx
    • PHP 7
    80GB Unlimited $10.99/month
    Usual price:
    VPS-1000 VPS
    • WordPress
    • PHP
    • Shell Access
    • Firewall Protection
    • Java
    • PostgreSQL
    75GB 4TB $29.99/month
    Usual price:
    VPS-2000 VPS
    • WordPress
    • PHP
    • Shell Access
    • Firewall Protection
    • Java
    • PostgreSQL
    150GB 5TB $49.99/month
    Usual price:
    VPS-3000 VPS
    • WordPress
    • PHP
    • Shell Access
    • Firewall Protection
    • Java
    • PostgreSQL
    260GB 6TB $74.99/month
    Usual price:
    Essential Dedicated
    • WordPress
    • PHP
    • Shell Access
    • Dedicated Server
    • Firewall Protection
    • Java
    1TB 6TB $99.99/month
    Usual price:
    Advanced Dedicated
    • WordPress
    • PHP
    • Shell Access
    • Dedicated Server
    • Firewall Protection
    • Java
    1TB 10TB $159.99/month
    Usual price:
    Elite Dedicated
    • WordPress
    • PHP
    • Shell Access
    • Dedicated Server
    • Firewall Protection
    • Java
    1TB 8TB $229.99/month
    Usual price:

    InMotion Hosting Frequently Asked Questions

    • Does InMotion Hosting offer shared hosting?

      Yes. InMotion refers to it as Business Hosting.

    • Does InMotion Hosting offer a reseller package?

      Yes. InMotion Hosting has several reseller plans which come with WHM, cPanel, a dedicated IP address, and an eNom domain reselling account.

    • Can I buy managed hosting?

      Yes. You can purchase hosting for an hourly rate whenever you need help with your server. Alternatively, you can subscribe to a managed hosting package for discounted rates.

    • Where is InMotion Hosting based?

      InMotion Hosting has offices in Los Angeles, CA and Virginia Beach, VA, in the United States. The company has two datacenters: one in Los Angeles, and one in Herndon, Virginia.

      With shared hosting and VPS hosting plans, you can choose which one you'd like your website to be hosted in.

    • What programming languages are supported?

      InMotion's servers support Python, Ruby, Perl, and PHP.

    • Will InMotion Hosting help me to migrate my website?

      When you buy a new InMotion Hosting plan, you can request a free site transfer. Your site will be assessed by its technical team, and they'll tell you if you need to pay.

      InMotion's support center offers good quality migration tutorials if you want to migrate your website yourself.

    • What one-click installers are provided?

      Shared hosting plans come with more than 300 one-click installer scripts. You can also ask the technical support team to install WordPress, Joomla! or PrestaShop for you.

    • Can I host multiple websites on one shared hosting account?

      The first two levels of InMotion Hostings's shared hosting plans allow you to host 2 or 6 websites, respectively. All other plans include the ability to host unlimited websites. 

    • Does InMotion hosting provide a free sitebuilder?

      Yes. It provides BoldGrid, a website builder tool built on WordPress. It has a drag-and-drop interface to make site creation simple. You can use one of its predefined HTML5 themes, or create your own layout from scratch.

      If you want to use BoldGrid, be sure to check the appropriate option when you buy your hosting package.

    • Will I get a refund if I cancel?

      InMotion Hosting offers a 90-day money-back guarantee for shared and reseller hosting packages paid for 6 months or more.

      It offers a 30-day money-back guarantee for VPS hosting and dedicated servers, as well as reseller hosting that's paid monthly.

      The refund is for hosting costs only, and does not cover domain purchases. If you got a free domain, the cost will be deducted from your refund.

      After the 90-day guarantee period ends, InMotion Hosting may refund you for unused months, providing you haven't violated its terms.

    • Does InMotion Hosting offer SSL certificates?

      All of InMotion's shared hosting plans come with access to a shared SSL certificate. You can purchase a private SSL certificate through your Account Management Panel. 

    • Which control panel is provided?

      cPanel is included free of charge with all its hosting plans. Reseller plans, VPS packages and dedicated servers also include WHM.

    • What payment options does InMotion Hosting accept?

      InMotion accepts payment via Visa, MasterCard, American Express, Discover, check, money order, and Paypal.

    • Is there an uptime guarantee?

      InMotion has a 99.9% uptime guarantee for their top level shared hosting plan. Customers with this plan can contact InMotion once every 30 days to check for physical downtime.

      If InMotion finds that there has been downtime that exceeds 0.1%, you may receive a one month credit to your account. There are some restrictions, so be sure to check the policy for details.

    • Does InMotion Hosting accept monthly payments?

      InMotion offers monthly billing options for VPS or dedicated server hosting plans. Shared hosting can be paid for monthly on the higher cost plans. The cheaper plans must be paid for one year or longer.

    • Will my website be backed up?

      InMotion Hosting automatically backs up data for customers on shared hosting, VPS, and reseller hosting accounts, providing the account uses 10 GB disk space or less. Backups are made every 24-36 hours.

      InMotion stresses that these backups are only intended to cover emergencies. If your data exceeds 10 GB, or you have a dedicated server, you will need to organize your own backups.

    • Are there special hosting plans for educational users?

      Yes, but only if you attend school in the US.

      Students with a valid .edu email address get a 50% discount on shared hosting, while educators can get shared hosting free. These discounts are only available to new customers, and can only be renewed once.

      InMotion Hosting does not offer any discounts for non-profits.

    Who Are The Most Popular InMotion Hosting Alternatives?

    Overall 4 stars
    Support
    4 stars
    Features
    4 stars
    Uptime
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    Value
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    Price Comparison

    InMotion Hosting$2.95
    SiteGround$3.95
    BlueHost$2.75
    iPage$1.99
    A2 Hosting$3.92
    HostPapa$3.95

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