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InMotion Hosting: Great For Small Business? We Asked 549 Users

inmotionhosting.com
Location:US
Founded:2001
Phone:West: 1-888-321-4678 | East: 1-757-416-6575
Address:West Coast: InMotion Hosting 6100 Center Drive, Suite 1190 Los Angeles, CA 90045 USA East Coast: InMotion Hosting 3629 Sentara Way #303 Virginia Beach, VA 23452 USA
Pros:
  • Free Domain & SSD
  • 90 Day Money-Back Guarantee
  • 24/7 x 365 Live Support
  • Jetpack Official Partner
Cons:
  • No Windows-based Plans
  • US-based Servers Only

Is InMotion Hosting for You?

InMotion Hosting is one of the biggest hosting companies around. But hosting is a very personal thing. Is it right for you? In what follows, I try to answer that question for every kind of person who needs web hosting.

InMotion Hosting Review Header

An Introduction to InMotion Hosting

Ask any web developer about web hosts, and InMotion Hosting will be one of the first that comes to mind.

They're old, but have continuously invested in innovation to stay at the top of the field.

That's not to say that they're perfect, but they have solid plans for every size of business, with a few unique features that set them apart from other hosts.

This is a thorough review of InMotion Hosting — including what I consider its most exciting parts. I've used this host as a customer, and I'd like to share the parts, both good and bad, that will help you decide if InMotion Hosting is right for you.

Background Information about InMotion

InMotion Hosting homepage screenshot
InMotion Hosting homepage screenshot

InMotion Hosting, sometimes referred to as IMH, has been in operation since 2001, pretty much the infancy of the modern web.

Since then, they've grown a lot, and customers host over 300,000 domains on their servers.

Plans Offered

InMotion Hosting Features

  • Free '.com' domain
  • 24/7 technical support
  • Unlimited disk space
  • 90-day money-back guarantee
  • Free data backups & SSDs
  • WordPress integration

They offer several plans, covering:

  • Shared business hosting
  • Reseller hosting
  • VPS (virtual private servers)
  • Dedicated servers
  • Managed hosting.

The plans are not the cheapest, but they're competitive with other hosting companies. Regardless, in most cases, I don't think you should look for the cheapest host. The cheapest hosts often provide poor quality.

InMotion Hosting: Why Buy Hosting From Them?

  • Over 500,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate InMotion Hosting as 4.1 out of 5 – Excellent.

Infrastructure

With InMotion Hosting, you get mature infrastructure, with redundant datacenters and automatic backups. You also get great support and environmentally friendly servers.

If that sounds promising, read on. Let's start digging into specific notable features on IMH.

Shared Hosting for Your Business

Shared hosting is the most popular type of hosting for small businesses.

What Is Shared Hosting

You share a server's resources with other customers, and split the price. Since most small businesses have small and simple sites, they don't need the full resources of a server themselves.

InMotion Hosting offers three shared hosting plans, in their business hosting section. The highest tier plan, the "pro business plan," comes with the most resources and features of the trio.

The biggest plus of these shared hosting plans is that you benefit from InMotion Hosting's other hosting services. They have invested a lot of money into creating servers and services to attract customers.

You may not need managed dedicated servers, but you still get to benefit from (some of) that technology, even on shared plans.

Important Features

Here are the most interesting and important features to me:

  • Free data backups — backups are available on most other shared hosts, but you have to do them manually, or pay extra; they're free and automatic with any of these plans.
  • Free website transfer — while there are some conditions, InMotion Hosting's support will transfer up to 3 websites from other hosts for you for free.
  • 90-day money back guarantee — that's about the longest trial you'll ever find.
  • Free SSL — many hosts still charge significant fees to add SSL to your sites; it's free on all shared hosting plans.
  • Free domain name — a nice little bonus. it's also cheaper when you need to renew it than on most other hosts that offer domain registering.

Unlimited Resources

There's one final aspect of these plans that is of note. These plans come with "unlimited" disk space and bandwidth.

Of course, that doesn't mean you truly get unlimited resources.

In regular terms, it means that you get unlimited resources as long as your sites don't affect the performance of other sites on the shared server.

The Good and Bad of Unlimited Resources

The good part of that is that InMotion Hosting cares about how customers are using their shared accounts. They won't let other customers affect your sites if at all possible.

The bad part is that your site can run slower than expected at certain busy times of the day. If you're using too many resources, it will affect the loading speed of your site, and may cause it to not load at all in some cases.

This is why I dislike "unlimited" shared hosting that many hosts offer. You need to monitor your website performance to see if it's being throttled. If it is, you'll have to upgrade to a more expensive plan.

WordPress Hosting in All Shared Plans

Screenshot of InMotion WordPress Page
Screenshot of InMotion WordPress Page

While you can install WordPress on any shared hosting plan, InMotion Hosting also offers 6 specialized WordPress plans.

WordPress Plans

The plans include the following features:

Attribute Plan
Name WP-1000S WP-2000S WP-3000S WP-4000S WP-5000S WP-6000S
Number of websites 1 2 3 6 10 20
Storage Space 40gb 80gb 120gb 160gb 200gb 240gb
Bandwidth Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
Email accounts Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
Price $4.95 $8.99 $11.99 $29.99 $59.99 $114.99

The more expensive plans can support more monthly visitors, more websites, and have a few extra valuable features.

On these plans, WordPress comes pre-installed.

Special WordPress Features

There are a few features that these plans offered that are tailored specifically towards WordPress users.

InMotion Hosting offers BoldGrid and other premium plugins. You can get access to a library of premium themes and plugins at no extra cost (built into the plan cost).

Additionally, you get specifically configured NGINX server to optimize WordPress performance.

Finally, they provide a proprietary cache manager tool. InMotion Hosting created their own caching tool to speed up WordPress site performance.

WordPress is known to developers for being bloated and relatively slow. These features go a long way to minimizing those negative aspects of WordPress.

Reseller Hosting Packages

Screenshot of InMotion Hosting Reseller Page
Screenshot of InMotion Hosting Reseller Page

Reseller hosting is used to manage anywhere from a few to hundreds of websites, all from a single account.

Since you're packaging up someone else's hosting resources and selling them, it's important that you're dealing with a good quality host in the first place.

I think you can be confident doing that with all the technology that InMotion Hosting has behind them. The hosting you'll be providing for your customers will have everything mentioned above in the shared hosting packages, and more.

Reseller Plans

There's 3 reseller hosting plans to choose from and these are almost identical with the main differences in the amount of resources available.

Reseller Features

On top of the solid hosting infrastructure that InMotion Hosting has to offer their resellers, there are other valuable features on offer including:

  • A free dedicated IP address
  • Additional IP addresses available for purchase
  • Free domain reseller account from eNom to earn even more
  • Access for customers to Softaculous and all other applications like BoldGrid
  • SSH access.

You'll be given WHMCS - Web Hosting Automation Platform for free to manage your sites and billing.

High-Quality Servers

Screenshot of InMotion VPS hosting page
Screenshot of InMotion VPS hosting page

Speed might be the most important part of hosting. If your website loads slowly, you lose visitors.

The best hosts invest in high-quality servers and other technology to improve how fast their customer's sites operate. I feel that InMotion Hosting fits well in this category.

There are 4 aspects of their services that I find particularly impressive:

Solid-State Drives

Solid-state drives (SSDs) are about 20 times faster than standard HDDs for certain operations.

In the case of hosting, they help servers handle requests faster and more reliably. They particularly help under high visitor loads.

All plans, even the cheapest shared business hosting plans, incorporate SSDs.

99.9% Uptime Guarantee

Part of being able to load pages quickly for visitors is being able to display them at all, which you can't do if your website goes down.

InMotion Hosting offers one of the best uptime guarantees. It's outlined in their terms of service.

Basically, if you're on the pro plan or higher, and you have an uptime lower than 99.9%, you'll be credited with one month of free service.

Now, there is some fine print here. Your site going down for server maintenance or someone's attack on it does not count. The guarantee basically covers the basic expected service on InMotion Hosting's side of things.

I highly doubt that this guarantee is implemented often, I've never needed it myself. However, it shows that InMotion Hosting understands that uptime is important, and are confident in their ability to achieve a relatively high uptime.

MaxSpeed Zone Technology

This is one of the most unique features that InMotion Hosting offers.

They have 2 datacenters, located on both the east coast and west coast of the United States. This means that when someone accesses your website, they can request the site information from either one of those datacenters.

In general, the closer a visitor is to a datacenter, the faster the page will load for them.

The "max speed zone" is a feature available to VPS and business class customers. It lets you select which datacenter to use manually.

This is particularly useful if most of your visitors come from one specific area.

Environmentally-Friendly "Green Server" Technology

Sitting where you are now, the environment isn't the first thing that comes to mind when picking a host.

I think it's good to understand what a host's datacenter actually looks like. For a host like InMotion Hosting, datacenters are massive, with thousands of servers that consume huge amounts of electricity.

They have a significant carbon output.

InMotion Hosting is one of the few hosts which has invested in eco-friendly policies and technology.

Their datacenter in Los Angeles was the first-ever green datacenter, to the best of my knowledge. It reduced their typical cooling costs by about 70%, plus lowered carbon output by thousands of tons each year.

This doesn't necessarily affect your hosting performance, but if you'd like to support a company trying to reduce their harm to the environment, this is a big plus.

Hosting Features

InMotion Hosting offers a lot of other features that you will likely find helpful.

InMotion Hosting Features: cPanel

Screenshot of InMotion Hosting Tools page
Screenshot of InMotion Hosting Tools page

Once you create an account and sign up for a plan, you'll be given access to an account panel.

This is what my account panel looks like on a shared hosting plan:

Screenshot of InMotion Hosting Account Panel of Shared Hosting Plan
Screenshot of InMotion Hosting Account Panel of Shared Hosting Plan

This is where you can manage your SSL certificates and domain settings.

Most importantly, there's a link to cPanel, where you'll spend most of your time.

Screenshot of InMotion Hosting cPanel Main Sections
Screenshot of InMotion Hosting cPanel Main Sections

InMotion Hosting's cPanel Alterations

Yes, that cPanel that you've seen so many times before.

But there are some differences, as InMotion Hosting has done some serious customization to make cPanel more useful.

Basic cPanel Functions

It has all the main sections that you'd expect including:

  • Preferences
  • Email
  • Domains
  • Applications
  • Software
  • Files
  • Databases
  • Metrics
  • Security
  • Advanced.

Plus you can see stats about your website usage and FTP accounts (you can have up to 1000) on the right side panel.

cPanel Differences

At first it looks the same as any cPanel, but if you look closer you'll see options that you probably haven't seen before including:

  • Softaculous installer - Admittedly, many other hosts have it, because it's great. It gives you an easy way to install over 400 applications, including content management systems (CMSs) like WordPress, Joomla, and Magento.
  • Cron jobs - Having access to Cron jobs let's you create scripts that automatically perform some repetitive work. If you ever learn web development, or hire a developer to add custom site functionality, this may be useful.
  • Multiple database options - Most hosts only support a single type of database. You have access to both MySQL and PostgresQL in your cPanel.
  • Custom error pages - You can customize what your website's error pages display when something goes wrong for visitors.
  • SSH access - This lets you manage your site files through a command line, which may or may not be useful for you. It's a feature that not too many hosts offer.

In short, your cPanel has everything that other hosts offer in their cPanels, plus a handful of advanced options that gives you more control over your website and server resources.

InMotion Hosting Features: BoldGrid Premium Sitebuilder

BoldGrid is a plugin specifically built for WordPress that enables all sorts of customization functionality.

Basically, it makes it easier to customize and edit your WordPress site.

This is a valuable product if you plan to use WordPress and you don't like digging around in its code editor.

Its primary function is to let you edit your pages through a drag and drop editor.

It's intuitive to use and saves a lot of time if you regularly customize the design of pages.

There's also a few other features worth mentioning.

BoldGrid Themes

First, BoldGrid comes with over 200 themes:

Screenshot of BoldGrid Themes
Screenshot of BoldGrid Themes

Personally, I'm impressed with the designs, and themes are divided into categories to make it easy to find an appropriate one.

The themes are all responsive.

Staging Area

Next, BoldGrid has a staging environment included as well.

In simple terms, a staging version of your site is a duplicate that search engines and visitors don't see. You can make changes on it, and then when you're happy with the results, you deploy those changes to your actual site. No more panicked editing needed.

With BoldGrid, it's a simple radio button that indicates which version of your site to save changes to.

SEO

A final potentially useful feature is that most BoldGrid themes come optimized for the basics of SEO. This includes better than average coding practices, XML sitemaps, and automatic canonical URLs.

Small things, but they can save you time from having to configure other plugins to take care of them.

One concern you might have is how will you migrate your site if you choose to leave InMotion Hosting in the future.

Excellent Customer Support

InMotion support options animated gif
InMotion support options animated gif

If I had to pick one thing that InMotion Hosting is known for, it's customer service.

To start with, the availability is as good as possible.

There are four different ways to get support:

  • Live chat
  • Email
  • Phone
  • Submitting a Ticket.

These options are all available 24/7, and available for customers on every single hosting package. Many other hosts only offer their support for higher paying customers.

Knowledgebase

On top of that, InMotion Hosting is also renowned for their knowledgebase, filled with support articles and tutorials.

The quality of the content is good, even though I believe it could be improved in some cases.

What's really the impressive part, is the depth. There are hundreds of articles and guides.

Screenshot of InMotion Hosting Support Page
Screenshot of InMotion Hosting Support Page

You can search for almost any topic, and you'll find a specific article that will help you.

They've even created guides for using other applications like Prestashop and WordPress. Yes, they've created help documents for other products that they do not own, just because it might help you.

This is the best evidence of going above and beyond for customer service that I've seen in any host.

Vital Statistics and Information about InMotion Hosting

Below you will see the most important information about InMotion Hosting. It is a handy list to have as you make your decision about which hosting company is right for you.

Hosting Up-Time over 6 Months

Caveat: this data is taken from one test URL and should serve as an indication only.

As measured by network statistics tool Pingdom over the last 6 months:

  • Downtime 55 minutes
  • 30 outages
  • Uptime 99.98%.

Average Site Response Time over 6 Months

As measured by Pingdom over the last 6 months:

  • Average: 564ms

Other Statistics and Information about InMotion Hosting

Statistic Description
Migration Policy Up to 3 sites migrated for free. Small fee for each additional website, cPanel account, or database.
Control Panel cPanel
Available Datacenters Los Angeles, Virginia, USA
Quality of Support Materials Available on Website Excellent
Money-Back Guarantee or Trial Period 90-day Money Back Guarantee
Lowest price for Shared Hosting or other Cheapest Plan $3.99/mo using this link
Backup Policy/ Fees for Cheapest Plan Backups are provided for free on all plans
PCI Compliance Support will help your site pass PCI compliance scans, but only on VPS or dedicated hosting accounts.
Site Builder No custom site builder included. The BoldGrid WordPress site builder is included for free.

Unique Feature Provided

  1. Support: 24/7 help is available, in multiple forms (email, chat, phone). Knowledgebase has guides for almost any topic imaginable.
  2. Scalability: InMotion Hosting has plans for sites of every size and complexity. As your site grows, you can upgrade your plan accordingly.
  3. Speed: Servers have SSDs built-in to improve speed. You can also select your datacenter on VPS or business class plans.

Pros and Cons of Using InMotion Hosting

Every hosting company has good and bad points. Here are the main pros and cons of hosting with InMotion Hosting.

Pros

  1. Plans for sites of all sizes with innovative technology, including green servers and max speed zones
  2. Great live support and documentation.

Cons

  1. The wide variety of plans can be difficult to choose from
  2. Datacenters are only available in North America; Visitors elsewhere may not get the best load speeds.

Frequently Asked Questions (FAQs)

InMotion Hosting Frequently Asked Questions

Here are the answers to the most frequently asked questions. To find more questions and answers, see below.

Question: Do I have to use a CMS on InMotion Hosting plans?

Answer: On many hosts, your only option is to install a major CMS like WordPress or Joomla. It's an option on InMotion Hosting, but far from the only one.

All hosting accounts support PHP, Ruby, Perl, and Python. You also have SSH access on most plans. Put these two factors together, and it's easy to host many custom built sites as well if that's the path your developer chooses.

Question: How many websites can you migrate for free?

Answer: InMotion Hosting will migrate your website for free with close to zero downtime. However, they will only do this for a total of 3 websites and databases. Each site or database on top of that comes with a small fee.

Alternatively, if you're already using cPanel, you can do the migration yourself fairly easily. There's even a guide to doing it in the knowledgebase.

Question: Will InMotion Hosting help me get visitors to my sites?

Answer: Hosts almost always just focus on hosting your website as well as they can, while getting traffic is on your shoulders. However, InMotion Hosting has put together a great guide full of around 100 links to small business resources.

It covers many areas of marketing, from conversion rate optimization, to email marketing, to the best marketing tools to use. These will help get you started in the right direction.

More Questions: Keep reading for more frequently asked questions and answers.

How to Migrate to InMotion Hosting

Since InMotion Hosting really likes to highlight their migration services, but never show exactly what it involves, I thought it'd be nice to show what the process looks like.

Once you login to your account, you click the "website transfer request" option on the main page.

That will give you a form to fill out, it doesn't take very long:

Screenshot of Website Transfer Request form
Screenshot of Website Transfer Request form

You will have to enter your old host's password, so make sure it's unique and not one you use anywhere else, just to be on the safe side.

You have the option of paying for priority transfer, which puts your migration at the top of the queue. In most cases, you can just wait the 1-4 days that a free migration usually takes.

What Can InMotion Hosting Do Better?

I've yet to come across a host that is perfect, and that includes InMotion Hosting.

Here are my biggest gripes:

"Unlimited" hosting is unclear - You don't get a specific minimum amount of resources on shared plans. You're simply told that if your website consumes too many resources, it will get slow. You may have to upgrade to a higher plan than you thought you needed because of this.

There are so many hosting plans - I think this can be overwhelming for anyone without much experience buying and using hosting. I'd like to see InMotion Hosting offer clearer support for this, or even a tool that gives you specific recommendations. Or, they could reduce the number of plans.

Datacenters are only in the United States - Datacenter location can have a significant impact on website load speed. If your visitor is halfway across the world, your pages will load a bit slower. This is really only a big deal if you have a high traffic site and you've already optimized every other aspect of page load speed.

There can be a few unexpected costs - Having to upgrade because of resource throttling is one way you might face a rising cost. Additionally, if you migrate sites to InMotion Hosting, they will migrate up to 3 websites or databases, but charge you a small fee for any additional ones. I don't think they are malicious, but keep them in mind when purchasing a plan.

None of these negatives are deal breakers to me in most situations, and they won't always apply to your specific needs. Just be aware of them when comparing InMotion Hosting to other hosts.

Is InMotion Hosting Right For You?

Overall, I think InMotion Hosting offers a great amount of value for the cost of their plans.

In particular, I really appreciate the scalability. If you work with sites of different sizes, or growing sites, you know that you can always find an appropriate plan for them on InMotion Hosting.

Just to reiterate, the support is about as good as you'll find anywhere, and you don't pay any extra fee for it. It's reassuring that if you run into an issue, there will always be a guide or way to contact support immediately for help.

Don't forget to use our special InMotion discount coupon to get the best deal!

Last updated: 2018-11-08

Most Helpful Customer Reviews

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I love InMotion. Whenever I have a support issue it's always resolved by the end of the chat. With my previous host I waited for 20-30 mins to speak with someone, communication was always an issue, and half the time they had to escalate it to another department resolve the issue (which added several more hours to the process).

I'm very happy with the support I've received with InMotion and I also appreciate the ease of the dashboard and help articles. They put a lot of thought into the customer experience.

 
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I am NOT alone, anymore…

Now things have changed. Wow, have they changed! I am now happy to say I am a proud customer of InMotion Hosting.

YAY! I bought a WordPress Template and chose InMotion Hosting to keep my files safe and sound. Needing to ask many questions about "simple little issues" relating to uploading files; set-up; log-in; WordPress; cPanel; email; terminology; and all those tricky little things formerly foreign to me.

"Simple little issues"?

Yeah, to the tech gurus at InMotion Hosting, but not to me. These matters were, most important and were causing me anxiety! InMotion Hosting make it so easy to ask a question.

Literally, everywhere I ventured on their Site I would find a button to click on where I could either launch "Chat" or submit a "Ticket". Their “Chat” is great! Very helpful, with an expert team of consultants who have either answered my "pressing" question or passed me on to someone who could satisfy my query within minutes, leaving me content and able to move on with my great adventure.

“Submitting a Ticket” is so simple and InMotion's informed Consultants get back to me via email within an hour or so.

Leaving me time to make a cuppa and mentally review my issue. InMotion Hosting also boast a busy “Forum” with many people ready and willing to assist. There has not been a single issue I have not been helped with.

I have "bugged" at least twenty Consultants and every time am answered with enthusiasm and knowledge. InMotion Hosting have a wonderful team representing their great products and services. I gladly recommend them to you and all your friends.

Thank you InMotion Hosting. Previously the people I had chosen to host my websites have been aloof and remained distant; an entity I had difficulty dealing with. Subsequently, I left many of my questions unaddressed or researched them myself with google. Sometimes not very well, they remained a problem.

 
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I have used InMotion Hosting for around 10 years. The technical documents are very good and suprisingly, most of the time I can figure out what to do by the online instruction. However, if I am unable to understand what to do and need to call, the guys at inMotion Hosting absolutely provide the best customer service.

I don't know as much as I should about dot coms and hosting. And I am awful at explaining what I need. The people at inMotion are so patient and have the unique ability to explain how things work.

Yesterday, I worked with a guy, who explained the VPN over shared hosting, provided pricing, filled out the form my developer needed, and otherwise took care of me as if I were the only person submitting a support ticket. And this is the type of customer service I get Every time I call or write. A couple of months ago, my husband decided to use Wix for one of his sites and honestly, I was making a mess of things trying to set it up--pointing servers and such.

This amazing young man at inMotion fixed everything. A. So if you are looking for a new hosting provider, I highly recommend inMotion Hosting.

 
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I have been with Inmotion hosting since 2005 and have at various times had to call on their support and/or technical knowledge. I figured after 9 years of excellent service I should write a review! In that time I cannot think of a problem that support did not attend to promptly. I am also happy with uptime and their pricing and have often recommended them to friends and business associates.

 
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I am a volunteer for a charitable organization and was recently handed off the responsibility of managing the website, email server and all other aspects of technology. It was frustrating trying to gather all of the missing information from various parties to manage gaining access to the necessary resources. I started a chat with an InMotion customer service representative and problems started getting solved.

I was able to regain access to my host and the administration panel in about ten minutes. From there, I was walked through how to get to each of the items I needed. In the end, I was 100% in control and supporting the organization. The price may sway some from starting with in Motion as there are cheaper options, but in my opinion, some things are worth paying for, namely customer service.

 
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We've used InMotion hosting for several years now. During that time, not only have we had almost zero downtime, but the support has been fantastic as well -- the live 24/7 chat is a great feature, and the service reps are knowledgeable enough to help and adept enough to explain solutions in a way that less experienced users can understand. I'd definitely recommend InMotion to everyone.

 

549 Reviews of InMotion Hosting By Our Users

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4.5 stars
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Thank you so much for the good customer support (InMotion Hosting). Whenever I have a problem, I call and it gets solved immediately. When the responder doesn't know how to help, he looks for a technician who can help.

Several ways to get help; emails, calls, chat, etc. Good services. Thanks a lot!

 
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I did not have a good experience with inmotion hosting. I had a WordPress website that ran really slowly on their servers. I used Google Page Insights to determine that one of the major problems was server response time of ~3 secs - ~10 secs!!!!

When I talked with them about it, they keep directing away from Google PageSpeed tool to other tools that did not show server response time. After an extended conversation and battle with support, they determined that I needed a VPS for a single brand new Wordpress site. I ask for a refund and they did not provide a very good refund in my opinion. I will never use them again and recommend other people stay away.

 
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I have been a customer of Inmotion Hosting now for awhile. I moved from another hosting site who used to be good until they sold their company and all was down hill from there. Since I moved all of my client sites over to Inmotion Hosting, I haven't looked back!

Support is A++ and they follow through with you on everything! If you have any questions pertaining to SSL install, etc., no worries because they have your back. A happy customer!!

 
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I have been using inmotion hosting for the past couple of years and I have to admit that I am less than impressed. I have had numerous issues with slow servers and as of right now a server that has been down for over 24 hours and they have no idea when it will be fixed. Their customer support is almost impossible to get a hold of and the wait times often exceed 30 minutes.

I host a number of business websites on this server and I am afraid that I now have no other choice but to find a different server provider. In my opinion, in motion is no longer a viable option for anyone who values their clients and their own businesses. It really is too bad when a company falls into a state of such poor service.

 
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I have been an InMotion customer since 2008. I've been frustrated Many times by the number of outages and that my website would be down for hours — sometimes up to a day— at a time. When another outage happened in January, the company reported on twitter that it would be up shortly.

After a day passed I called the support line and waited 45 minutes on hold for them to tell me they were in the process of fixing it. Six days later my site was still down. I had called over and over again, always waiting between 60 minutes and 120 minutes to speak to someone.

Each technical help person told me something different and they all promised to submit support tickets. It turns out that the company was lying for days on end and it wasn't a database connection issue due to the outage. They had literally crashed and lost an entire server.

My whole website was completely lost and they had no mirror site or backup. Even after we sent the files of our own backup it took them two days to restore the website. This was a Nightmare and if they had been honest from the start or had better support team in place we could have restored the website so much quicker.

I lost tons of data because the restore was messy and tons of things were out of place. I wasted so much time, energy, and business. For an entire week their response was so cavalier and uncaring.

It wasn't until I refused to hang up until I could speak to a manager that we finally got someone on the line who was caring + actually got the restore going. To boot, there was never any other communication from them after this happened to apologize or offer any restitution. When I wrote to ask how they planned to make up for my loss of a week's business, they offered me a $35 credit for service.

I lost hundreds of dollars and countless hours. This was the absolute worst thing that could happen for a hosting company and they pretended it didn't happen + then tried to keep customers from complaining by having hold times of one to two hours. They should have been honest up front and also hired additional tech + support people to serve their customers.

Needless to say, I am switching web hosts. I hope no one ever has to go through the trauma of losing their entire website and the web host server being as uncaring as this one.

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I am having a terrible experience with Inmotion hosting. Their West Coast Server is often down and they do a lot of unplanned maintenance which made a lot of loss to our business running online. We are on VPS and people on Dedicated servers face the same wrath too.

Poor service. It sucks to be a part of inmotion hosting. We would be switching over to other hosting provider.

 
Screenshot of http://www.antique-swords.eu
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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Warning, inmotion hosting have hidden traps to force you to upgrade, such as limiting the number of files you can see via ftp. When you finally, after hours and hours and hours get someone, they say this is a system feature to prevent abuse, so you need to upgrade to our really expensive package! Why is it an abuse risk for the plan I bought but not for a more expensive plan?

Silence! The number of files you can view are not shown in the summaries, they are hidden traps. BTW - I did visularoute on the server they put me on, and it was in LA, not Washington DC as I had ordered. And the inmotion response time for LA to London was terrible. (Plus, just look at all the negative feedback they have for their LA data centre).

 
Screenshot of http://latbus.net
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I am not that young, I am been in this for a while, not exactly a Geek, just try to get things done. The problem is that technology is 3 steps ahead of me, and get my learning curb update is hard. There is so many thing to do, sometimes in other companies you are helpless.

But good technician like Michael, gave me that sense that I am in right place, he demonstrate professionalism and knowledge, but. I am impress for his kindness and patience, lead me through each of my questions and difficulties, I am building a business here, he help me to find the right tools.  If you are thinking to get an excellent Hostingservice, II could tell you with confidence that you can choosein Motionn. SimplyAmazing, veryy happy.

 
Screenshot of http://leadbetter.today
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I'm not very technically astute, so this whole world of hosting, Api's, and coding is pretty foreign to me. Inmotion Hosting was recommended to me by one of their former employees, which I was impressed by because most "former employees" typically bash their former employers. But he was raving about them.

So I knew it must be good. I had a technical issue connecting my email service provider, and Jessie (my support rep) was fabulous in fixing the issue. She read through a lengthy forum I sent her, as well as listened to the entire backstory of other things I had tried that didn't work.

But what impressed me the most, is that she fixed the problem herself! (A lot of times support reps will just forward you a link to go read how to fix it and do it yourself). But Jessie went in and fixed it herself. Service was 5 stars. Thanks to everyone at Inmotion Hosting!

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

Honestly I don't care about the free sh**!, support is most important. My client's websites needs to be live as close to 100% as possible. InMotion has always been there for me.

I've had only one or two issues and they work double time to resolve them. They are polite, courteous and prompt.

 
Screenshot of https://superherodigital.com
3.5 stars
Support
3 stars
Features
5 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

Lot's of cool stuff but wow... after so many times waking up panicked, wondering why my sites are down and frantically calling into support to find out that they've done something ridiculous and unnecessary (that could and should have been avoided with proper proactive practices), I can't recommend these guys to anyone. I've been with them for 2 years and I am waiting excitedly for the day that my current hosting expires so that I can move to a new provider without having entirely wasted the $500+ spent on years of VPS hosting.

 
Screenshot of http://www.cyprusbasket.net
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've used several hosting providers through the years and I have to admit Inmotion Hosting has the lead! Great quality and value for money services that never let me down. And to top that the excellent and very efficient support, ready to assist you in every matter. Keep it going Inmotion Hosting

 
Screenshot of http://www.bucksmonttech.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

InMotion cost me a lot of business due to unreliable email service. Nothing but arguments, rude behavior, and passing the buck when reaching out for help from tech support. I canceled my account and in Motion refused to credit any type of refund with 11 months to go in a 1 year contract. Avoid inmotion if your business relies on a solid email provider.

 
Screenshot of http://mettlence.com
1.5 stars
Support
2 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

We were on InMotion's Vps-1000 for about 2 years, and within the span of 2 years we have encountered ridiculous downtimes on 3 separate occasions. More recently, the server's been down for almost a week. Their tech support team can only offer us an apology with no ETA.

Their SLA states an uptime guarantee of 99.9% which I'm pretty sure has been breached at this point. Their customer service team has offered '3 months of free hosting' as 'compensation'. If you're looking for a reliable web host, avoid InMotion at all costs.

Anyway web hosting provider that fails to even keep it's own websites up and running has no business being in web hosting. Enough said. Worst experience ever.

 
Screenshot of http://www.gonzorag.com
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I Love this company! After truly bad experiences with other hosting companies over the last 15 years - ones that I scrupulously checked out before signing with - and watching many get gobbled up by a few huge corporations who could care less whether I was their customer or not, I moved my dedicated server to InMotion. I hounded their tech support with a lot of questions through the transition.

To my amazement, I never had to re-explain myself. It seemed like magic (when compared to other host's support) that my questions were Always understood and, when there was a problem to solve, it was often solved while I was still on the chat line, and the session did not end until I was satisfied by verifying the results. Unlike most host's chat lines who, for the most part, are generally useless, these guys know their stuff!

Besides that, they are perceptive enough to evaluate my level of expertise quickly and neither talk down to me or over my head. I've done tech support myself. That is not an easy task.

It is an art. There were some configuration issues, because in Motion is stringent on security, which is a good thing. I felt like we were just parts of a team, getting things worked out.

Since I got settled in, months ago. There have been no issues. None!

InMotion is an employee-owned company - not under any big corporation's umbrella. It is obvious they are committed to provide the best service they can possibly give. I couldn't be happier. It would be tough to match InMotion's service and dependability without paying 2 or 3 times more.

 
Screenshot of http://www.paulweberappraisals.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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We have used InMotion hosting for several years and have been pleased the whole time. As far as we are aware, the only downtimes have been planned and brief, and we received Advanced warning (e.g. server maintenance).

The pricing is fair, even when the "new customer" deals expire. The support team has always been excellent. I am certainly no programming expert, and they have always been able to answer my questions.

Hold times have never been long, and service has been great all along. Most recently, we moved a 2nd site to our existing hosting plan. I hit a few snags from lack of knowledge in the transfer process, and the support team was able to guide me through things clearly and quickly.

 
Screenshot of www.fpnatacao.pt
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

What differs InMotion Hosting from other services(?)
Well, I use 2 more hosting companies and I guess in my opinion they have the best technical support. The time response is not super fabulous (actually is average) but when you come to conversation with the helpdesk line they sure are trained to assist and help you damn fast and work around your issue as good as it gets. In my business branch support matters and a lot!

Keep up the good work! Nuno Carvalho
IT Manager - Generis Pharmaceutics
www.generis.pt
IT Manager - Portuguese Swimming Federation
www.fpnatacao.pt

 
Screenshot of http://www.delvalsoil.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Inmotion email service is unreliable. Once issues are resolved they start back up in a couple of days. Now we are getting all of our emails rejected from outlook.com with 550 errors.

We deal a lot with govt contacts and inmotion email servers are always getting blocked and this is on the VPS2000 account not a shared IP account. If your business relies on email avoid in motion and the costly mistake we made.

 
Screenshot of http://www.audubonpark.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I just wanted to take the time to send this Email and say that I had a great experience working with AllenS today on a technical support issue. He was able to answer and address all of my concerns in a quick, courteous manner, and did so with a great attitude! Please give him kudos for doing such an outstanding job!

 
Screenshot of https://successfulwebstrategy.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Good day - I'm on InMotion hostings top level VPS (Vps-3000Ha-s) plan which is about $800 a year at the time of this writing early 2017. For top level VPS and dedicated hosting you get access to their specialized team and they are on it!. Anytime you connect with the via chat, email or phone (only use a hosting company that allows you to contact them by phone trust me), I get very quick service and action.

The support they provide is top notch and every employee I have contacted no matter what the issue is technically knowledgeable and best of all takes ownership of the problem, advises and solves it. I have had 99.9% uptime just as promised. Every once and a while you'll go down for a bit late at night for their planned maintenance which they alert you to before hand.

Features and value for me all are fantastic. I researched a number of companies as my business and my clients businesses rely on being up, fast and responsive. InMotion won my business and continues to earn it. Fantastic and highly recommended!
- Brian

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

I signed up with inmotion based on reviews like these here. I thought I was in for something easy for my first web host. Sadly that wasn't the case.

First, I used their Bold Grid wordpress site builder. It was terrible and the support was nonexistent. I kept getting passed around, no one knew the answer, and I ended up getting rid of it.

Every time since I have contacted support, wait time is long, answers are vague or always make me mad or they just don't know. I frequently (even now as I try to transfer) have problems with the site itself being down. Haven't noticed any downtime with my websites but if you actually want to edit your own site - good luck!

Spins... spins...spins... error.

Then logging into cpanel it rejects my correct password so the only way to attempt to get there is through my inmotion account. Also, you can't turn off auto-renew which screams tacky to me. Bottom line: I'm transferring early.

In case you're curious who I am switching to, it's TMD. I'll likely soon leave a glowing review on that page for them. I don't know how I'm in the minority here, but take my warning to heart. If you want good tech support and reliable account management, you don't want Inmotion.

 
Screenshot of http://www.jokersupdates.com
3.5 stars
Support
4 stars
Features
5 stars
Uptime
2 stars
Value
2 stars

Was this review helpful? Yes | No

I am leasing 2 InMotion dedicated servers: the servers themselves are a great value, and everywhere I've seen rates the service top 1 or 2. The servers are down more than up: don't know if it's their internet pipe, or what. I do know that my main site (and smaller ones we host) are down at least 3 times a month for up to several hours. How this service can be top-rated utterly escapes me.

 
Screenshot of http://dwaynecampbellmarketing.com
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I just wanted to tell you that I just finished working with Annie W. to get my billing information updated and my account up and running for the next year. Annie is a breath of fresh air and a pleasure to work with.

Most online chat agents are just a matter of fact, what do you need, and let’s get this over with so I can move on to my next task! This is definitely not the case with Annie. She is awesome, charming, and you can tell that her goal is to provide World Class customer service to her clients.

If you had 100 more like Annie...you would have a lot more emails like this to pass on to your employees. Thank you so much for Annie and for InMotion Hosting. Take care and God Bless,

Dwayne Campbell

 
Screenshot of http://programwithme.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Just switched to this company. Support is great, they helped me set everything up and any time I need help I know I can count on them. My site was up and running in less than an hour. I would recommend InMotion for anyone looking for a hosting company.

 
Screenshot of http://jrinspiration.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I just used the support chat and had a great experience. The person helping me was getting right down to the problem and solving it in a few minutes. I’m not good with tech stuff but it seemed easy even to me!

All responses were clear, timely and friendly. Very helpful, problem solved!

 
Screenshot of smallcarweekly.com
2.5 stars
Support
1 stars
Features
4 stars
Uptime
1 stars
Value
3 stars

Was this review helpful? Yes | No

I didn't like how they treated me as a customer compared to BlueHost... BlueHost gives me a free domain, has great features, etc... This host didn't have very good uptime, but I did get my money back when I requested to do so.

 
Screenshot of www.mintabell.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I went to their support site to get help with a DNS issue. I saw the "Support Chat" feature and thought I'd give it a shot. Was greeted within seconds of the window opening.

Asked my question and got exactly the information I needed right away [Craig H - very helpful]. Was back to getting my real work done fast - couldn't have asked for more.

 
Screenshot of https://aspsolutioninc.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Today I needed help and spoke with a service technicians named Maria A., she provided excellent customer service. Maria A., listened to my concerns and answered all every question; then emailed more information that helped me understand the process. As a business owner, I have learned the importance of giving excellent customer service, and certainly would like to recognize Maria A.

for exceeding my expectations and providing guaranteed satisfaction. "Simply the Best" Sincerely, Dr. AD Newton

 
Screenshot of http://www.kydinc.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

InMotion Hosting has the great domain/hosting service/support. I've used GoDaddy, Network Solutions, and BlueHost before but InMotion Hosting is so far the best company I ever have. They have the excellent support and excellent service.

Their agents are very patience, very knowledgeable, and very understanding of the situation and most of all InMotion Hosting has the best reliable service they offer, domain or web hosting. So far since 2010, I didn't have any problem with them. Thank you for the great service!

 
Screenshot of https://www.jacovip.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

We switched to IMH a few months ago because we were not satisfied with previous hosting company... Although IMH are more expensive than the discount service we were previously using, they are worth every penny. There has been no down time so far, but more importantly excellent customer service and technical support.

I have limited knowledge and vocabulary in programming and explaining the tricky issues we were facing, but customer support reps understood what we needed, and helped us right there while on the phone. Competent technical support staff, along with reliable hosting service, is what makes IMH worth it for us...

 
Screenshot of https://thervfactory.com
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Throughout my experience with inmotion hosting, I have gained great respect for their thoughtful and diligent customer service. They have help me with several things that I could not have done myself. I have several content management sites installed including joomla and wordpress.

They are very easy to install and maintain. I also appreciate the easy to use cpanel and the fact that inmotionhosting.com has unlimited email hosting space. Unbelievable!

I have several domains with inmotion hosting, weekendwarriortoyhauler.com, avionvans.com, Augusta-RV.com and thervfactory.com to name a few. I would recommend inmotionhosting.com to my friends and business associates.

 
Screenshot of http://www.helwi-marketing.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

In my search for a hoster with an excellent price performance ratio I found over a comparison web site inmotion hosting. My subsequent requests to the support and the note that I am a German, confirmed my good impression. Best price performance ratio and the fastest and most competent support.

 
Screenshot of http://ellimccale.com
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

InMotion support has been great! I've had several problems with the configuration of my server, and they've resolved each issue as I've brought them up. They've also provided advice for a tricky redirect situation.

Consistent uptime, notifications for maintenance, and good tools are all benefits. The interface of their user panel leaves a lot to be desired, however. They could really benefit from focusing on improving this area.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am so happy to be one of the InMotions's customers, they give such a great hosting service for a good value, their customer service is amazing! I really like the way they treat their customers! They are on time, very kind and respectable and keep their word when you need them. They are standing by you!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I was introduced to Inmotion Hosting through my website designer and so far so good! I'm still wading through things that I need to do on my own, but InMotion Hosting made it really easy for me. I wanted to set up a new website and bought a domain, then I started staring at the screen wondering what to do next.

So I checked out hosting deals (awesome) and bought hosting for 6 websites saving 40% (Very awesome), then I started staring at the screen again wondering how to actually begin setting up my website ... when 'ding-a-ling'! Andrew C must have felt my vibes and he wrote that it was all ready to roll!

Thank you very much! I live abroad but there is no time stress with InMotion Hosting, I have always been able to get customer service during my office hours in Europe. All in all Inmotion Hosting is a service I highly recommend for small businesses like mine.

 
4 stars
Support
3 stars
Features
5 stars
Uptime
2 stars
Value
5 stars

Was this review helpful? Yes | No

Been a customer since 2006. After a rocky start for a couple of years with poor support, broken promises and one person not knowing what the other was doing, support improved, uptime improved and things were quite nice. So we ended up with a VPS and 20 or so other shared hosting accounts.

A couple of years ago things started going downhill again. There have been a few meltdowns with servers down for extended periods (including biz145 down for 2 days now with no ETA for repair), a hack of their servers which took them a week or more to admit, useless status info (not time-stamped!), frequent connectivity issues and Every time I call support "we are experiencing longer than normal wait times". That said, their support people are usually pretty decent, though there is the occasional person who doesn't have a clue. I'm familiar with them so I wouldn't like to leave but I've begun to put new accounts on different hosting and may well begin to move others off InMotion as well.

 
Screenshot of http://jakemannion.com
2 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

Hosted a portfolio website with inmotion and everything was fine for the first few months. Then, they had a sudden database failure on the shared server on which my domain was hosted. My entire site database was corrupted.

Not only was I out of the country when this occurred, they only kept the backup for 72 hours. InMotion only sent two vague, technical emails about the physical problems they were having with their databases. No one called, no personal email, no contact from their tech team.

They nuked my entire site because of a problem on their end, and I was never advised that my entire site was destroyed, and that the backups would be purged. I returned to the US a week later, at which point, all my data was lost, they purged the backups, and no hope of recovery. I had to negotiate with them at length to get even a partial refund. I was furious.

 
Screenshot of http://www.whcbox5.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I switched to inmotion dedicated server when BlueHost killed their reseller program. I was looking for a company that provided USA phone support. I think their motto is "Put nothing in writing" as services and agreed upon pricing structure completely changed from what the sales person initially quoted.

I am now 4 months into my 1 year hosting contract and the service is horrible. Each time I requested to have 1 of my 10 ip's issued to an account, I had to battle with them. They argument being that there "Is are scarce" and that I don't need it.

Even though I am requesting it for SSL support... and didn't the sales team say that 10 were included? There is also has been a problem with 1 IP that never works, (perhaps their IP tables are misconfigured, or that one isn't assign to my box correctly.

but each request they give me the same bad IP. Today I woke up and my site was down, I logged into whm and noticed that the dedicated IP was no longer assign to it and the default box IP had been assigned. (I assume they inadvertently reassigned it to a different customer.) I contacted them and explained the issue, and they assigned the bad IP to it. I said that this one never works and have called them 8 times pleading to get them to assigning me a different IP of the 3 I still had available. 12 hours later they still have done nothing. InMotion Hosting sucks.

 
Screenshot of http://www.wordpix.ca
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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Be careful about this host

I used In Motion hosting for ten years and had no complaints until suddenly five of my 15 websites went missing. I phoned them every day for a week and got nothing but apologies and promises that the staff are looking into it. Finally I was told the data was unrecoverable.

Now I'm in the position of having to spend a couple of weeks rebulding websites and grovelling before clients. Inmotion offered me 6 months free hosting-- about $300 at the rates I was paying. Inmotion is a reasonable host if your business doesn't depend on websites. But if you're a small web developer with a lot of sites stored on their servers they can wreck your business overnight.

 
Screenshot of http://www.visiprac.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I've given one star for all categories because overall the company has let me down so badly. Yes I have had fair to good - not 'great support' as some reviewers suggested. My issue is the company's failure to renew three of my five domains although these were on auto-renew.

They took payment however. When I brought this to their attention they got two of the three back, but one had been sold to a Korean firm. Luckily they didn't drop the domain carrying my website, but this could as easily happened to that domain as well.

They acknowledge that they made an error but say that the domain they failed to renew now belongs to the other party and there is nothing they can do. I've called and spoken to several people at IMH - all of whom have said they would organize a refund for the payments they took. Amazingly nothing has been done.

They promise to call me back and no one does. Customer service and billing show a degree of incompetence that is truly amazing. I would very strongly recommend that this company be avoided.

I see other reviewers have given IMH very high scores. But I want it noted that their cynical response to my complaints could be as easily given to others. As soon as I have time to identify a new host and design a new website, I have to leave these people. They just cannot be trusted.

 
Screenshot of http://www.underaredroof.com
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

I have hosted a lightweight wordpress blog for my wife with InMotion hosting for several years now. I find their service to be great. It's reasonably priced and, for the most part, is something I don't really have to manage much.

However, for those times when something does go south or there is an issue that comes up I'm usually able to resolve it in short order via email and/or chat. I'm certainly not adverse to switching providers, but I have had no reason to over the years.

 
Screenshot of http://hcp-consulting.org
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I just recently switched to Inmotion because I was unhappy with the speed of my former hosting provider. I took advantage of a special deal they had to get a pretty advantageous rate for the next two years. As expected
there were some (smaller) issues while switching over my business blog and my private photo blog.

However, the
support until now has been outstanding. The waiting time for the initial contact via chat never took more than 2 or
3 minutes and afterwards they kept me up to date on how long it would take. So far everything has been resolved
under 30 minutes and the people I dealt with where very helpful and professional. Asides from that my site is
snappier - I am very happy with the choice I have made!

 
Screenshot of http://www.aestheticdesign.com
3 stars
Support
2 stars
Features
4 stars
Uptime
5 stars
Value
1 stars

Was this review helpful? Yes | No

After HostGator's big outage in October of 2014 I started a search for a new reseller host. I narrowed it down to InMotion and heard a lot of great comments from them. They also offered a 90-day 100% money back guarantee.

Or so I thought, from the banner on their reseller page. Turns out it's only a 30 day guarantee. I had several problems during my trial period.

Biggest was that their procedure for setting up Sftp support for an account is ridiculously complicated compared to what Hostgator offers. They didn't even get my WHM set up correctly. The first time I went into it to add a new account, that option and most of the other features of WHM were nowhere to be found.

It seemed that everything I tried to do during my trial required one or more support tickets either because they didn't document the steps correctly on their web site, or they didn't configure everything right from the beginning. Sadly, the bad experience was worsened when they didn't refund 100% of my money as their reseller page promised they would.

 
Screenshot of https://www.anchour.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I needed a good reseller plan for my company, and after listening to a talk from Jeff M. at Inmotion at WordCamp Maine 2014, I decided to check it out, and I'm glad I did. My clients' sites are quick, easy to set up, and easy to manage.

When I needed help figuring out an issue with email, their support chat helped me fix my issue within a couple minutes. Great service!

 
Screenshot of http://hopwater.com
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

InMotion Hosting has helped me greatly with any questions I had at startup. The prices are fair and the services they offer are plentiful. I'm new so I.

Can't say much about uptime but I suspect it will be equally satisfying. John

 
Screenshot of rodwidener.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I'm not good at using the web hosting services. By that, I mean I'm not very experienced and I'm not in it very often. When I do go there, I've usually forgotten everything I thought I knew.

Today I inquiring why my new domain wasn't showing up when I typed in my domain in my browser. Alicia H discovered my problem (I'd purchased the domain but I hadn't added the domain to the host). She was quick, correct and gave me instruction to get it fixed.

Each time I've contacted support there when I do something only newbies do, I get a great technician. Today was no different.

 
Screenshot of ronsdaily.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

First off I have to admit I'm new to Blogging...that being said, there was a time I wrote html code 'in the raw' before fancy software came available. At the time I was working for a small Internet startup attached to our local telephone company. I was a Unix sysadmin and trouble shooter as well as customer support and webpage coder.

Even with my background I found that the WordPress learning curve was 0 to 100 in the first 5 minutes. Because of that, I've had more than my share of interaction with the customer support people. They have been More than helpful and considerate to me with all my questions and problems.

Thanks to them I now have what I consider a nice Blog up and running. I would especially like to commend the support team for making a 'chat' feature available to those of us who require support....it is so much nicer that going through umpty ump levels of a 'conversant' system and then being put on hold with some scratchy music. I would highly recommend InMotion Hosting for anyone who is looking to establish a web presence.

 
Screenshot of www.wordpix.ca
3.5 stars
Support
5 stars
Features
3 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

Used to be a good host, but I think they are overloaded now that they've mounted such a huge advertising campaign. Support, when you get it, is pretty good, but I've had a lot of attacks on my websites and lots of unexplained failures especially with Wordpress. Right now I'm waiting for a support operator to answer my call. I'm told my wait time will be 82 minutes!!

 
Screenshot of http://www.bnwmovies.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I took a deep breath... didn't help one bit! I've been a client for one year.

I manage a corporate account which I will personally shut down first thing tomorrow and I also manage a personal account. Several hours ago Inmotion decided that my personal website is pulling too much resources. My traffic hasn't changed, it has always been between 2 and 4 thousand visitors per day, which isn't small but it's nothing new.

So what do they do? Without Any warning they shut down my account until I spoke with a representative! I called them as fast as I could, only to hear that there aren't any representatives on the phone until the next business day!!!!

Insane! Do not rely on Inmotion hosting! For the record, my personal account is (WAS) using a VPS 1000, this is not the type of account which sucks resources without paying!!!!

 
Screenshot of www.njdespres.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I know nothing about IT. If you know how to make a website, the features are all there. I used the sitebuilder and the website I have is way better than the one I had through Microsoft.

I wish that CPanel was as intuitive. The customer service is amazing. I have used the 24/7 chat several times and they always resolve any issues I have immediately.

My issues have been only my own limited knowledge of how to make a website work the way I want it to- lol. So far, I am only a month in to my web experience with inmotion, but I am quite pleased with my decision.

 

Most Popular InMotion Hosting Hosting Plans

Business Launch Business Power Business Pro
Disk Space Unlimited Unlimited Unlimited
Bandwidth Unlimited Unlimited Unlimited
Price $3.99/mo $5.99/mo $13.99/mo
View Plan View Plan View Plan

All InMotion Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Business Launch Shared
  • WordPress
  • PHP
  • LAMP
  • PostgreSQL
  • Python
  • Linux
Unlimited Unlimited $3.99/month
Usual price:
Business Power Shared
  • WordPress
  • PHP
  • LAMP
  • PostgreSQL
  • Python
  • Linux
Unlimited Unlimited $5.99/month
Usual price:
Business Pro Shared
  • WordPress
  • PHP
  • LAMP
  • PostgreSQL
  • Python
  • Linux
Unlimited Unlimited $13.99/month
Usual price:
R-1000 Reseller
  • WordPress
  • PHP
  • LAMP
  • WHM
  • PostgreSQL
  • CentOS
80GB 800GB $13.99/month
Usual price:
R-2000 Reseller
  • WordPress
  • PHP
  • LAMP
  • WHM
  • PostgreSQL
  • CentOS
120GB 1200GB $19.99/month
Usual price:
R-3000 Reseller
  • WordPress
  • PHP
  • LAMP
  • WHM
  • PostgreSQL
  • CentOS
160GB 1600GB $27.49/month
Usual price:
WP-1000S Shared
  • WordPress
  • PHP
  • cPanel
  • Nginx
  • PHP 7
  • SSD
40GB Unlimited $4.99/month
Usual price:
WP-2000S Shared
  • WordPress
  • PHP
  • cPanel
  • Nginx
  • PHP 7
  • SSD
80GB Unlimited $8.99/month
Usual price:
VPS-1000 VPS
  • WordPress
  • PHP
  • LAMP
  • Shell Access
  • Java
  • Firewall
75GB 4TB $19.99/month
Usual price:
VPS-2000 VPS
  • WordPress
  • PHP
  • LAMP
  • Java
  • Shell Access
  • Firewall
150GB 5TB $49.99/month
Usual price:
VPS-3000 VPS
  • WordPress
  • PHP
  • LAMP
  • Java
  • Shell Access
  • Firewall
260GB 6TB $74.99/month
Usual price:
Essential Dedicated
  • WordPress
  • PHP
  • LAMP
  • Dedicated Server
  • Java
  • Shell Access
1TB 6TB $99.99/month
Usual price:
Advanced Dedicated
  • WordPress
  • PHP
  • LAMP
  • Dedicated Server
  • Java
  • Shell Access
1TB 10TB $159.99/month
Usual price:
Elite Dedicated
  • WordPress
  • PHP
  • LAMP
  • Dedicated Server
  • Shell Access
  • Java
1TB 8TB $229.99/month
Usual price:
WP-3000S Shared
  • WordPress
  • PHP
  • cPanel
  • Nginx
  • PHP 7
  • SSD
120GB Unlimited $11.99/month
Usual price:

InMotion Hosting Frequently Asked Questions

  • Does InMotion Hosting offer shared hosting?

    Yes. InMotion refers to it as Business Hosting.

  • Does InMotion Hosting offer a reseller package?

    Yes. InMotion Hosting has several reseller plans which come with WHM, cPanel, a dedicated IP address, and an eNom domain reselling account.

  • Can I buy managed hosting?

    Yes. You can purchase hosting for an hourly rate whenever you need help with your server. Alternatively, you can subscribe to a managed hosting package for discounted rates.

  • Where is InMotion Hosting based?

    InMotion Hosting has offices in El Segundo, CA and Virginia Beach, VA, in the United States. The company has two datacenters: one in Los Angeles, and one in Ashburn, Virginia.

    With shared hosting and VPS hosting plans, you can choose which one you'd like your website to be hosted in.

  • What programming languages are supported?

    InMotion's servers support Python, Ruby, Perl, and PHP.

  • Will InMotion Hosting help me to migrate my website?

    When you buy a new InMotion Hosting plan, you can request a free site transfer. Your site will be assessed by its technical team, and they'll tell you if you need to pay.

    InMotion's support center offers good quality migration tutorials if you want to migrate your website yourself.

  • What one-click installers are provided?

    Shared hosting plans come with more than 300 one-click installer scripts. You can also ask the technical support team to install WordPress, Joomla! or PrestaShop for you.

  • Can I host multiple websites on one shared hosting account?

    The first two levels of InMotion Hostings's shared hosting plans allow you to host 2 or 6 websites, respectively.

    The lowest-level WordPress plan only allows you to host one domain, but all other WordPress plans include the ability to host more.

    The reseller, VPS, and dedicated plans included unlimited domain hosting.

  • Does InMotion hosting provide a free site builder?

    Yes. It provides BoldGrid, a website builder tool built on WordPress. It has a drag-and-drop interface to make site creation simple. You can use one of its predefined HTML5 themes, or create your own layout from scratch.

    If you want to use BoldGrid, be sure to check the appropriate option when you buy your hosting package.

  • Will I get a refund if I cancel?

    InMotion Hosting offers a 90-day money-back guarantee for shared, VPS, and reseller hosting packages paid for 6 months or more.

    It offers a 30-day money-back guarantee for dedicated servers, as well as reseller and VPS hosting that's paid monthly.

    The refund is for hosting costs only, and does not cover domain purchases. If you got a free domain, the cost will be deducted from your refund.

    After the 90-day guarantee period ends, InMotion Hosting may refund you for unused months, providing you haven't violated its terms.

  • Does InMotion Hosting offer SSL certificates?

    All of InMotion's shared hosting plans come with access to a shared SSL certificate. You can purchase a private SSL certificate through your Account Management Panel. 

  • Which control panel is provided?

    cPanel is included free of charge with all its hosting plans. Reseller plans, VPS packages and dedicated servers also include WHM.

  • What payment options does InMotion Hosting accept?

    InMotion accepts payment via Visa, MasterCard, American Express, Discover, check, and money order.

  • Is there an uptime guarantee?

    InMotion has a 99.9% uptime guarantee for their top level shared hosting plan. Customers with this plan can contact InMotion once every 30 days to check for physical downtime.

    If InMotion finds that there has been downtime that exceeds 0.1%, you may receive a one month credit to your account. There are some restrictions, so be sure to check the policy for details.

  • Does InMotion Hosting accept monthly payments?

    InMotion offers monthly billing for all hosting plans except for the two lowest-priced Business plans. On plans that are available monthly, substantial savings are offered for longer contracts.

  • Will my website be backed up?

    InMotion Hosting automatically backs up data for customers on shared hosting, VPS, and reseller hosting accounts providing the account uses 10 GB disk space or less. Backups are made every 24-36 hours.

    InMotion stresses that these backups are only intended to cover emergencies. If your data exceeds 10 GB, or you have a dedicated server, you will need to pay InMotion for the service or organize your own backups.

  • Are there special hosting plans for educational users?

    Yes, but only if you attend school in the US.

    Students with a valid .edu email address get a 50% discount on shared hosting, while educators can get shared hosting free. These discounts are only available to new customers, and can only be renewed once.

    InMotion Hosting does not offer any discounts for non-profits.

Who Are The Most Popular InMotion Hosting Alternatives?

Overall 4 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
4 stars
Visit InMotion Hosting

Price Comparison

InMotion Hosting$3.99
SiteGround$3.95
BlueHost$2.75
A2 Hosting$3.92
HostPapa$3.95
HostGator$2.75

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