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InMotion Hosting Reviews by 535 Users & Our Experts

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InMotion Hosting

Key Features

  • Free '.com' domain
  • 24/7 technical support
  • Unlimited disk space
  • 90-day money-back guarantee
  • Free data backups & SSDs
  • WordPress integration

Great Reasons to Choose InMotion Hosting

  • Over 500,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate InMotion Hosting as 4.1 out of 5 – Excellent.

Most Helpful Customer Reviews

5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I love InMotion. Whenever I have a support issue it's always resolved by the end of the chat.

With my previous host I waited for 20-30 mins to speak with someone, communication was always an issue, and half the time they had to escalate it to another department resolve the issue (which added several more hours to the process).

I'm very happy with the support I've received with InMotion and I also appreciate the ease of the dashboard and help articles. They put a lot of thought into the customer experience.

 

User Reviews - Total: 535

5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

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i like this company, Support are Awesome in InMotion hosting, i've been hosting with them for 5 years now, if you're looking for a good reliable hosting company this is the best i could found so far in terms of support, stability and protection of servers compared to other companies with similar pricing .

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

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yes it rocks, because webpage loading time is less as compared to other web hosting providers. If i have any kind of question or need any kind of support for my website, they are really quick in that. All i can say that they have great technical support team that are able to handle the most difficult technical issues. One of the best web hosting that surely rocks.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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My company had been with InMotion Hosting for over 2 years. When we started with InMotion, we were hosting our own websites, but decided to give the Cloud a try.

We started slow, with a re-seller account and a few web sites. During the first year, we ended up moving 66 web sites to InMotion, about half of them Word Press. InMotion’s support is amazing, 1st Class. Any problem or question is answered professionally. I usually use chat, and have my issues addressed within minutes.

We found that we were taxing our re-seller account, so we opted for 2 VPS accounts. The migration could not have been easier, InMotion techs did it all, with no down time. Our VPS’s are running great. We no longer host in-house, our electric bill is way down, we don’t have to buy servers, we don’t need as many Internet circuits, and when something goes wrong, the problem is usually fixed before we have time to contact InMotion. Their VPS hosting is managed, so we don’t have to worry about updating OS, etc.

All and all, the move to InMotion has been a great experience, and saved money. It has also saved our sanity, as we no longer need to worry about all the problems and resources required when running things in house. Thank you InMotion!

Tim M.
CEO

 
3.5 stars
Support
2 stars
Features
4 stars
Uptime
3 stars
Value
5 stars

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InMotion hosting rocks
it's good value for money for bloggers and Digital marketing experts who are tight on budget. But one cannot expect a lot from this much budget. Their support is not the best always but at times they will give such a great support you will feel really good. Once it took 2 days to fix an issue and once it took only 3 hours.
You should go with InMotion if you want to host few blogs with less traffic and less budget.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I had troubles signing up with InMotion from the very start. I couldn't get their website to take my credit card because it kept logging me out but when I tried it the next day it was working fine. I signed up for a reseller hosting package only to find out that they had forgotten to add that to my domain name. The DNS wasn't working right at first and they fixed that.

I have been with GoDaddy for a long time and I can honestly say that after a couple SEO tests that InMotion kicks the crap out of GoDaddy when it comes to loading speeds on the website. I chose InMotion because they were here in Los Angeles and I wanted to make sure I could get support but when I connected to the webchat I found out they are in the Philippines. NOT TO WORRY though ... the support has been stellar and my problems resolved instantly. So far I am a happy camper. Just need to start migrating the rest of the sites over now.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I was introduced to Inmotion Hosting through my website designer and so far so good! I'm still wading through things that I need to do on my own, but InMotion Hosting made it really easy for me. I wanted to set up a new website and bought a domain, then I started staring at the screen wondering what to do next. So I checked out hosting deals (awesome) and bought hosting for 6 websites saving 40% (VERY awesome), then I started staring at the screen again wondering how to actually begin setting up my website ... when 'ding-a-ling'! Andrew C must have felt my vibes and he wrote that it was all ready to roll! Thank you very much!

I live abroad but there is no time stress with InMotion Hosting, I have always been able to get customer service during my office hours in Europe.

All in all Inmotion Hosting is a service I highly recommend for small businesses like mine.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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InMotion Hosting has the great domain/hosting service/support. I've used GoDaddy, Network Solutions, and BlueHost before but InMotion Hosting is so far the best company I ever have. They have the excellent support and excellent service. Their agents are very patience, very knowledgeable, and very understanding of the situation and most of all InMotion Hosting has the best reliable service they offer, domain or web hosting. So far since 2010, I didn't have any problem with them. Thank you for the great service!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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Great application for first time web page folks like me (but also has extensive capability geared for the hard-core experienced coder..). I am very happy and satisfied I chose Inmontion (after comparing many different services). The applications are great. And customer/technical support outstanding. They are always there, always responsive....and always paitent with my questions and issue. Inmotion has a winning combination going. Great service, great support.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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We switched to IMH a few months ago because we were not satisfied with previous hosting company... Although IMH are more expensive than the discount service we were previously using, they are worth every penny. There has been no down time so far, but more importantly excellent customer service and technical support. I have limited knowledge and vocabulary in programming and explaining the tricky issues we were facing, but customer support reps understood what we needed, and helped us right there while on the phone.

Competent technical support staff, along with reliable hosting service, is what makes IMH worth it for us...

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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We have used InMotion hosting for several years and have been pleased the whole time. As far as we are aware, the only downtimes have been planned and brief, and we received advanced warning (e.g. server maintenance). The pricing is fair, even when the "new customer" deals expire. The support team has always been excellent. I am certainly no programming expert, and they have always been able to answer my questions. Hold times have never been long, and service has been great all along. Most recently, we moved a 2nd site to our existing hosting plan. I hit a few snags from lack of knowledge in the transfer process, and the support team was able to guide me through things clearly and quickly.

 
4 stars
Support
3 stars
Features
5 stars
Uptime
2 stars
Value
5 stars

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Been a customer since 2006. After a rocky start for a couple of years with poor support, broken promises and one person not knowing what the other was doing, support improved, uptime improved and things were quite nice. So we ended up with a VPS and 20 or so other shared hosting accounts. A couple of years ago things started going downhill again. There have been a few meltdowns with servers down for extended periods (including biz145 down for 2 days now with no ETA for repair), a hack of their servers which took them a week or more to admit, useless status info (not time-stamped!), frequent connectivity issues and EVERY time I call support "we are experiencing longer than normal wait times". That said, their support people are usually pretty decent, though there is the occasional person who doesn't have a clue.

I'm familiar with them so I wouldn't like to leave but I've begun to put new accounts on different hosting and may well begin to move others off InMotion as well.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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Warning, inmotion hosting have hidden traps to force you to upgrade, such as limiting the number of files you can see via ftp. When you finally, after hours and hours and hours get someone, they say this is a system feature to prevent abuse, so you need to upgrade to our really expensive package! Why is it an abuse risk for the plan I bought but not for a more expensive plan? Silence! The number of files you can view are not shown in the summaries, they are hidden traps.

BTW - I did visularoute on the server they put me on, and it was in LA, not Washington DC as I had ordered. And the inmotion response time for LA to London was terrible. (Plus, just look at all the negative feedback they have for their LA data centre).

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

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What differs InMotion Hosting from other services(?)
Well, I use 2 more hosting companies and I guess in my opinion they have the best technical support.

The time response is not super fabulous (actually is average) but when you come to conversation with the helpdesk line they sure are trained to assist and help you damn fast and work around your issue as good as it gets.

In my business branch support matters and a lot!

Keep up the good work!

Nuno Carvalho
IT Manager - Generis Pharmaceutics
www.generis.pt
IT Manager - Portuguese Swimming Federation
www.fpnatacao.pt

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
4 stars

Was this review helpful? Yes | No

Honestly I don't care about the free sh**!, support is most important. My client's websites needs to be live as close to 100% as possible. InMotion has always been there for me. I've had only one or two issues and they work double time to resolve them. They are polite, courteous and prompt.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

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I am not that young, I am been in this for a while, not exactly a Geek, just try to get things done. The problem is that technology is 3 steps ahead of me, and get my learning curb update is hard. There is so many thing to do, sometimes in other companies you are helpless. but good technician like Michael, gave me that sense that I am in right place, he demonstrate professionalism and knowledge, but. I am impress for his kindness and patience, lead me thru each of my questions and difficulties, I am building a business here, he help me to find the right tools.  If you are thinking to get an excellent Hosting service, I could tell you with confidence that you can choose InMotion. Simply Amazing, very happy.

 
2 stars
Support
1 stars
Features
4 stars
Uptime
1 stars
Value
2 stars

Was this review helpful? Yes | No

I have been using inmotion hosting for the past couple of years and I have to admit that I am less than impressed. I have had numerous issues with slow servers and as of right now a server that has been down for over 24 hours and they have no idea when it will be fixed. Their customer support is almost impossible to get a hold of and the wait times often exceed 30 minutes. I host a number of business websites on this server and I am afraid that I now have no other choice but to find a different server provider. In my opinion, inmotion is no longer a viable option for anyone who values their clients and their own businesses. It really is too bad when a company falls into a state of such poor service.

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
2 stars

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I signed up with inmotion based on reviews like these here. I thought I was in for something easy for my first webhost. Sadly that wasn't the case. First, I used their Bold Grid wordpress site builder. It was terrible and the support was nonexistent. I kept getting passed around, no one knew the answer, and I ended up getting rid of it. Every time since I have contacted support, wait time is long, answers are vague or always make me mad or they just don't know. I frequently (even now as I try to transfer) have problems with the site itself being down. Haven't noticed any downtime with my websites but if you actually want to edit your own site - good luck! Spins...spins...spins...error. Then logging into cpanel it rejects my correct password so the only way to attempt to get there is through my inmotion account. Also, you can't turn off auto-renew which screams tacky to me. Bottom line: I'm transferring early. In case you're curious who I am switching to, it's TMD. I'll likely soon leave a glowing review on that page for them. I don't know how I'm in the minority here, but take my warning to heart. If you want good tech support and reliable account management, you don't want Inmotion.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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Inmotion email service is unreliable. Once issues are resolved they start back up in a couple of days. Now we are getting all of our emails rejected from outlook.com with 550 errors. We deal a lot with govt contacts and inmotion email servers are always getting blocked and this is on the VPS2000 account not a shared IP account. If your business relies on email avoid inmotion and the costly mistake we made.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I've used several hosting providers through the years and i have to admit Inmotion Hosting has the lead! Great quality and value for money services that never let me down. And to top that the excellent and very efficient support, ready to assist you in every matter. Keep it going Inmotion Hosting

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

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I'm not very technically astute, so this whole world of hosting, API's, and coding is pretty foreign to me. Inmotion Hosting was recommended to me by one of their former employees, which I was impressed by because most "former employees" typically bash their former employers. But he was raving about them. So I knew it must be good.

I had a technical issue connecting my email service provider, and Jessie (my support rep) was fabulous in fixing the issue. She read through a lengthy forum I sent her, as well as listened to the entire backstory of other things I had tried that didn't work. But what impressed me the most, is that she fixed the problem herself! (A lot of times support reps will just forward you a link to go read how to fix it and do it yourself). But Jessie went in and fixed it herself.

Service was 5 stars. Thanks to everyone at Inmotion Hosting!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

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Through out my experience with inmotion hosting, I have gained great respect for their thoughtful and diligent customer service. They have help me with several things that I could not have done my self. I have several content management sites installed including joomla and wordpress. They are very easy to install and maintain. I also appreciate the easy to use cpanel and the fact that inmotionhosting.com has unlimited email hosting space. Unbelievable! I have several domains with inmotion hosting, weekendwarriortoyhauler.com, avionvans.com, augusta-rv.com and thervfactory.com to name a few. I would recommend inmotionhosting.com to my friends and business associates.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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I have been an InMotion customer since 2008. I've been frustrated MANY times by the number of outages and that my website would be down for hours — sometimes up to a day— at a time. When another outage happened in January, the company reported on twitter that it would be up shortly. After a day passed I called the support line and waited 45 minutes on hold for them to tell me they were in the process of fixing it.

SIX DAYS LATER my site was still down. I had called over and over again, always waiting between 60 minutes and 120 minutes to speak to someone. Each technical help person told me something different and they all promised to submit support tickets. It turns out that the company was lying for days on end and it wasn't a database connection issue due to the outage.

They had literally crashed and lost an entire server. My whole website was completely lost and they had no mirror site or backup.

Even after we sent the files of our own backup it took them two days to restore the website. This was a NIGHTMARE and if they had been honest from the start or had better support team in place we could have restored the website so much quicker.

I lost tons of data because the restore was messy and tons of things were out of place. I wasted so much time, energy, and business. For an entire week their response was so cavalier and uncaring. It wasn't until I refused to hang up until I could speak to a manager that we finally got someone on the line who was caring + actually got the restore going.

To boot, there was never any other communication from them after this happened to apologize or offer any restitution. When I wrote to ask how they planned to make up for my loss of a week's business, they offered me a $35 credit for service. I lost hundreds of dollars and countless hours.

This was the absolute worst thing that could happen for a hosting company and they pretended it didn't happen + then tried to keep customers from complaining by having hold times of one to two hours. They should have been honest up front and also hired additional tech + support people to serve their customers.

Needless to say, I am switching web hosts. I hope no one ever has to go through the trauma of losing their entire website and the web host server being as uncaring as this one.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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In my search for a hoster with an excellent price performance ratio I found over a comparison web site inmotion hosting. My subsequent requests to the support and the note that I am a German, confirmed my good impression. Best price performance ratio and the fastest and most competent support.

 
3.5 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
1 stars

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I did not have a good experience with inmotion hosting. I had a WordPress website that ran really slowly on their servers. I used Google Page Insights to determine that one of the major problems was server response time of ~3 secs - ~10 secs!!!! When I talked with them about it, they keep directing away from Google PageSpeed tool to other tools that did not show server response time. After an extended conversation and battle with support, they determined that I needed a VPS for a single brand new Wordpress site. I ask for a refund and they did not provide a very good refund in my opinion. I will never use them again and recommend other people stay away.

 
3 stars
Support
3 stars
Features
3 stars
Uptime
3 stars
Value
2 stars

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After six years, I'm leaving InmotionHosting.

For two years now, they have invoiced my renewal at higher than the full retail price on their web site. This time, when I pointed out (with screen shots) that they wanted to charge me $9.23/month for one year when their site showed $8.99, literally the next day they changed the retail price on the web site to $9.99.

When I saw that our bandwidth was being throttled (automated Wordpress backup), I had to spend thirty minutes waiting ("higher than usual call volume" appears to be the new norm at InmotionHosting) for a tech, who then took another 30 minutes to finally conclude that no, that wouldn't happen (according to someone one tier up), even as together we looked at the graphs showing the bandwidth bouncing repeatedly off a limit. And, oh yeah, their warning that our bandwidth was being throttled.

Tech support used to be top notch there. After dealing with this chucklehead, the tech support wait time, the very slow Wordpress, and frequent outages (I have small site; I really should never have been aware of any outages), I bailed, and after only a couple days have gotten prompt tech support, have a UI that's pleasant to look at, and my blog postings publish probably 10X faster.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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InMotion cost me a lot of business due to unreliable email service. Nothing but arguments, rude behavior, and passing the buck when reaching out for help from tech support. I canceled my account and InMotion refused to credit any type of refund with 11 months to go in a 1 year contract. AVOID INMOTION if your business relies on a solid email provider.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I just wanted to take the time to send this Email and say that I had a great experience working with AllenS today on a technical support issue. He was able to answer and address all of my concerns in a quick, courteous manner, and did so with a great attitude!

Please give him kudos for doing such an outstanding job!

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

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InMotion support has been great! I've had several problems with the configuration of my server, and they've resolved each issue as I've brought them up. They've also provided advice for a tricky redirect situation. Consistent uptime, notifications for maintenance, and good tools are all benefits.

The interface of their user panel leaves a lot to be desired, however. They could really benefit from focusing on improving this area.

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

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InMotion Hosting has been incredibly helpful from the very first contact I made with them.

I am running a personal election website and have only very minor experience on website building being worked with only blogger before.

They helped me to set up the site, work out the basics and have answered every question quickly and professionally.

I would especially like to express my gratitude to the customer chat support that works absolutely perfectly. There are long queues but they tend to move on fast and as soon as you get customer service chatting with you it's easy work.

Great value for anyone starting their own website. Great wordpress tools as well for those who want easy access.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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Good day - I'm on InMotion hostings top level VPS (VPS-3000HA-S) plan which is about $800 a year at the time of this writing early 2017. For top level VPS and dedicated hosting you get access to their specialized team and they are on it!. Anytime you connect with the via chat, email or phone (only use a hosting company that allows you to contact them by phone trust me), I get very quick service and action.

The support they provide is top notch and every employee I have contacted no matter what the issue is technically knowledgeable and best of all takes ownership of the problem, advises and solves it.

I have had 99.9% uptime just as promised. Every once and a while you'll go down for a bit late at night for their planned maintenance which they alert you to before hand.

Features and value for me all are fantastic. I researched a number of companies as my business and my clients businesses rely on being up, fast and responsive. InMotion won my business and continues to earn it. Fantastic and highly recommended!
- Brian

 
2 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
2 stars

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Hosted a portfolio website with inmotion and everything was fine for the first few months. Then, they had a sudden database failure on the shared server on which my domain was hosted. My entire site database was corrupted.

Not only was I out of the country when this occurred, they only kept the backup for 72 hours. InMotion only sent two vague, technical emails about the physical problems they were having with their databases. No one called, no personal email, no contact from their tech team. They nuked my entire site because of a problem on their end, and I was never advised that my entire site was destroyed, and that the backups would be purged.

I returned to the US a week later, at which point, all my data was lost, they purged the backups, and no hope of recovery. I had to negotiate with them at length to get even a partial refund. I was furious.

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

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I have been Using Inmotion Hosting Since 6 months Without Any problem.Their Uptime is good.Support is slow sometimes but they will solve your problem.Worth the value of the money we invest,also have more Features at that price when compared to other Hosting Providers.I recommend Inmotion Hosting if you are Looking for cheap and good hosting provider for your Niche sites.

 
2.5 stars
Support
1 stars
Features
4 stars
Uptime
4 stars
Value
1 stars

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The worst web hosting I have ever used as far as customer support. I called them because my website load time was 2.0 seconds which is great considering last night it was over 6 seconds where I was tearing my hair out, and Michael said that it is great to have 2 seconds. He laughed and said I wouldn't get better than this. My FREE web hosting is faster than Inmotion Hosting.

I have another web hosting that has less than .5 second server response time and I pay less for it. I am switching to it!

STAY AWAY FROM IT! Its not worth even a nickle

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
4 stars

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I moved from Omnis.com to Inmotion because they state on their website that they "provide the best WordPress hosting" but unfortunately, that is not 100% accurate. I admit that Inmotion's page load time was 90% faster than Omnis, likely due to their SSD servers.

I use the Total WordPress theme along with Visual Composer plugin by WPBakery and the Inmotion techs confirmed today that the problems I am having in uploading multiple images at the same time to a Media Grid or Portfolio are the direct result of being on a shared hosting plan with them, and that I might want to upgrade to VPS hosting for $30 a month. The exact same issue is happening on two separate websites that I host with Inmotion so in essence, they are asking I start paying $60 a month for service that was promised for about $12.00 a month.

The odd thing is my wife still hosts her website with Omnis.com and although she is on a Linux shared server, and she used the exact same theme and plugins that I use, she does not have a problem when trying to upload multiple images at the same time!

It clear that something is wrong with Inmotion's WordPress hosting that only became detectable when trying to upload multiple images ate the same time into a media grid or portfolio. But if Inmotion wishes to continue stating they "provide the best WordPress hosting" for the money, they should add a disclaimer to their page as that statement is not 100% accurate.

I have to add that I've been with Inmotion for just over a year, and only noticed some downtime during the early morning hours. Their service is good, but better to call than to email. Their cPanel and everything they offer is really, really great! That's why I went with them to begin with. I had original page load issues, and they actually took the time to move me to their east coast servers as most of my business is local or east coast based in the US. But the fact that they are NOT providing true WordPress hosting is bothersome, and that'll likely cause me to move to another hosting company like WPEngine or Dreamhost eventually.

Although the techs said they couldn't fix the problem, I hope they can because I like the company. I mean, how can one hosting company provide shared hosting that works flawlessly and then Inmotion's shared hosting fails, and both sites are carbon copies of each other basically.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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Inmotion Hosting has fast and reliable servers, my website as of this moment writing , has been up for almost a hundred straight days. As satisfied as I am with this, when I am in a jam, their customer service is top notch. I prefer the online chat method of contacting them, and everytime I had a question or some issue, they always had a solution for me.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I boxed myself into a corner by doing some things on my WordPress site that I couldn't recover from. I had an alias web address that was no longer accessible. I contacted InMotion support via their chat function and in 15 minutes they had me back in business. Nicely done, InMotion.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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Since my very first call InMotion Support has been great!

The team has consistently been nice, speaks English, are knowledgeable on the products (technically adept), do not rush our call, take time to explain things to me (HUGELY important because it helps me identify and resolve issues on my own), and go the “extra mile” to resolve issues. I believe this is driven by their focus on the goal of providing great customer service to enable a small business to have a great online presence. And to boot, this has been consistent across team members.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

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I am a user of inmotion hosting for 2 years now, in the past I had a different service provider and they lacked on customer support, not providing solutions when i really needed them. With Inmotion hosting I am really very happy with the support we receive. Each time I have en inquire or want to make a change a find possitive and friendly atitude. The support team on chat is always friendly and capable to help on my various issues, sometimes even beyond the area of the hosting, ie solving other website problems.
Definitely I am going to keep working with them

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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InMotion Hosting ROCKS since they offer 24/7 support that actually offers 24/7 support and it doesn't stop there. They have helped me with 3rd party software and templates more than once and think out of the box when they try to come up with solutions instead of the standard "Read The Manual" or "Sorry Our Support Doesn't Cover That" answers.

So far, 0% downtime after more than a year of having multiple sites online, 100% positive answers on my support questions and 0 trouble with my hosting so far. Personally, I don't know what a hosting company can do more. And btw, their pricing, as far as I can say, is more than reasonable for what you get.

 
1.5 stars
Support
2 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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I signed up for this service because of good reviews. I was sold on redundancy, backup, speed, support...etc by their sales team.

All was well for a few months but then suddenly it all went wrong. There was a server outage, the promise of short downtime when I signed up quickly vanished. The promise of redundancy vanished as well.

Day 1... Apologies, no answers
Day 2... Apologies, no answers
Day 3... Threats of a legal intervention was met by canned replies that absolve responsibility. No answers
Day 4... more of the same, sites are still down, request for backup is met with vagueness of delivery
Day 5... Stronger requests for backup are requested again met with a response of a ticket creation and no timeframe of resolution.
Day 6... Strong request for backup is acknowledged and I was given an end of day delivery. I got the backups. No database. Turns out the database is corrupt.. there is no redundancy... there is only disbelief of trusting this company.

You have been warned... buyer beware.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

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BEWARE! I had been with inmotion for a few months on a VPS without issue. Recently they had a VPS "outage" as they explained it. They must have lost a server, no idea as you can't get any straight answers from them. Just check their twitter and you'll see all of the happy customers. After two days of my sites being down, they were able to finally get the sites back up. I sighed, and assumed everything was good to go. Fast forward two more days, and the sites go down again. Now they are claiming that my original issue was not with their previous VPS issues, (after one of their "top tier" reps told me it was) and that someone got into my account and "deleted everything". Not sure exactly how that is done, but I am positive it wasn't done. So in short, buyer beware. I will never be using their services again.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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An attacker defaced all my websites and data recovery was necessary.
Samuel from Support was freaking awesome!

To give some perspective: The attack happened one day before pitching my idea outngo.ca to angel investors. Samuel's quick reaction to my data restoration request saved the day.

Thank you guys. Great Service as always!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

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I purchased a VPS from inmotion, after bouncing around several different hosting companies which didn't provide the experience I was expecting, but it's been different with inMotion. From day one, their tech support team has been more than willing to help me with all kinds of issues. The VPS server has been behaving as expected too, the website's loading speed is pretty decent and I also have to say that having the VPS bundled with cPanel and WHM has made my life so much easier (and my clients).
Overall so far I'm loving inMotion and will definitely renew 1year subscription when it's due if it continues to play out this well.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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We've recently started to migrate from our previous host to InMotion Hosting and they have been a huge help and with every request, small and large the difference in quality and knowledge is as clear as day when compared to our previous host, very pleased with the support, the techs and well just everything.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

As someone who considers themselves nowhere near expert level with site building etc., I have come across more than a few problems where I needed some guidance. I have always found Inmotion Hosting to go the extra mile to help customers. I did come across an instance where someone wanted to send me to read endless pages of script, but other than that one instance I can honestly say I will not be seeking new hosting in future.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

InMotion Hosting Rocks! I've been using InMotion for over a year now and they have helped me every step of the way. I run my two small business and have two part time jobs so I'm very limited with time. Also, I've only had a year of experience making my own websites. So when my novices web skills lack and I'm pressed for time, InMotion Hosting is always there to bail me out. They are just an online chat away. I'm all about service and they exceed my expectations every time. Their support team are all very knowledgeable and courteous. Thank you InMotion Hosting.

 
3.5 stars
Support
4 stars
Features
5 stars
Uptime
2 stars
Value
2 stars

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I am leasing 2 InMotion dedicated servers: the servers themselves are a great value, and everywhere I've seen rates the service top 1 or 2.

The servers are down more than up: don't know if it's their internet pipe, or what. I do know that my main site (and smaller ones we host) are down at least 3 times a month for up to several hours. How this service can be top-rated utterly escapes me.

 
3 stars
Support
1 stars
Features
3 stars
Uptime
4 stars
Value
3 stars

Was this review helpful? Yes | No

Two months trying to get a VPS running and I give up. Maybe they are OK if you don't have special needs (but then, why would I need a VPS?). In the beginning, I was impressed by the speed and friendliness of their support team. But what is the use of this if the information you get is contradictory? I've wasted US$ 400+ and too many hours.

So, if you need a VPS with anything non-standard, don't try InMotion Hosting.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

A noticeable global presence is a prime element of business life. InMotion Hosting has shown to be more than capable of meeting the standards required for my company to keep ahead of the game by hosting and maintaining a continuous, reliable and visual website presence on the internet. A recent glitch could not have happened at a more critical moment for us just prior to a presentation to overseas NGO's of our company products. This has been the one single instance over the last 10 months and to which InMotion responded and resolved within hours. That is service.

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I just wanted to say that I have had experiences with many companies and I have to say that at in motion the tech support is awesome. One tech in particular was extremely helpful and patient with me and I hope that he gets recognized for his exceptional customer service. Thank you William H

Donald Adams

 
InMotion Hosting logo

InMotion Hosting

inmotionhosting.com
Location:US
Founded:2001
Pros: Free SSDs , 90 Day Money Back Guarantee , Data Backups
Cons: No Windows-based Plans

InMotion Hosting Introduction

InMotion Hosting is an American hosting company headquartered in Los Angeles, California. It has an office in Virginia Beach, VA, and offers web design services alongside hosting, which is its main business.

InMotion Hosting has grown its reach since it was founded in 2001. The company is keen to promote its customer care and easy migration services. If you're considering the switch, you'll find good features at each levels of hosting, from dedicated servers right down to its BoldGrid site builder packages. Daily backups and a generous money-back guarantee policy are included.

InMotion Hosting's Packages

Some hosts focus on one or two hosting services, but InMotion Hosting really does cover the entire spectrum, with most plan features angled to appeal to medium and large businesses. What follows is a brief introduction to its core hosting services.

Shared hosting services are marketed as Business Hosting. All plans are compatible with software that requires PHP, MySQL, PostgreSQL, Ruby, Perl, or Python. New customers get a free domain, as well as the option of having WordPress, Joomla!, or PrestaShop installed automatically. Plans also include SSD storage, free daily backups, G Suite (Google Apps) integration, 400+ one-click installers, and a choice of datacenter locations. Reseller plans are also available, with similar plan features.

Separate WordPress hosting packages feature caching technology, SSDs, backups, and free themes. Alternatively, you can opt for a BoldGrid plan, which combines the convenience of a drag-and-drop sitebuilder with the flexibility of the WordPress backend.

VPS hosting is provisioned in the cloud for high uptime and simple management. Plans include free cPanel, and free snapshot backups are included so you can revert your server to a previous snapshot if something goes wrong. Each VPS includes SSDs, although CPU cores are "unlocked" — not assigned. InMotion Hosting says this gives you the freedom to use as many cores as you need.

Dedicated servers include management, cPanel, SSDs, and a free session with a system administrator to get things moving.

It's important to mention that InMotion Hosting promotes its personal service as much as it promotes its technology, and US-based support is a key feature across all plans.

Infrastructure and Datacenters

All plans offer Inmotion Hosting customers the ability to choose a datacenter location. The only downside is the relatively limited choice of locations. West or east coast will be more than enough for customers in North America. But customers further away would likely expect to see at least one facility in Europe or Asia.

InMotion Hosting claims to own the first green datacenter in LA. Some hosting providers purchase renewable energy credits to claim eco-friendly credentials, but Inmotion Hosting uses a new type of air circulation to cut down on air conditioning power instead. There's no word on whether this datacenter uses any form of renewable power to actually keep the lights on, but it does say that the cooling system has cut energy usage by 70%.

InMotion Hosting specifies that it runs high-end Dell servers, and Brocade and Cisco routers. The west coast facility is connected through One Wilshire, which has been called the most connected building in the world.

Customer Support

InMotion Hosting has branded its support service Premier Support. Customers don't need to pay extra to opt in; it's included on all plans.

Support is provided via phone, chat, and email, and the support department is open 24/7. It offers a degree of onboarding included. For example, there's a free session with a system administrator on some of its large business plans, and it offers a free service called Launch Assist to get resellers and dedicated customers off on the right track. Launch Assist includes email configuration, cron setup, server security installations, and custom hardware (dedicated only).

Guarantees and Assurances

The uptime guarantee at InMotion Hosting varies according to plan, but be sure to check the fine print. Business (shared) hosting customers are guaranteed 99.9% uptime, with hosting credits for downtime beyond 0.1%. This is only available on certain packages.

On a dedicated hosting plan, you'll get a 99.999% network guarantee; this is lowered to 99.99% on other plans. But remember: a network guarantee isn't the same as an uptime guarantee.

There is a 90-day money-back guarantee on shared plans, dropping to 30 days on dedicated servers.

Summary

InMotion Hosting includes a lot of desirable hosting features, even on its shared hosting plans. The fact that it has rebranded shared to "business" shows that it takes its entry level plans seriously. Its best features include free daily backups, SSD storage as standard, and a focus on providing the latest version of PHP. The Launch Assist service will also act as a reassuring helping hand for businesses that are growing rapidly.

There are two main points to consider before signing up; the lack of non-US datacenter locations, if this matters to you, and the lack of a clearly defined uptime promise for some shared hosting plans. But the focus on solid support and good technical grounding will be attractive for many small business customers.

Last updated: 2017-07-30

InMotion Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Launch SSD WordPress PHP PostgreSQL Python Linux cPanel Unlimited Unlimited $2.95/month
Usual price:
Power SSD WordPress PHP PostgreSQL Python Linux cPanel Unlimited Unlimited $4.49/month
Usual price:
Pro SSD WordPress PHP PostgreSQL Python Linux cPanel Unlimited Unlimited $7.49/month
Usual price:
Business Launch WordPress PHP PostgreSQL Python Linux cPanel Unlimited Unlimited $2.95/month
Usual price:
Business Power WordPress PHP PostgreSQL Python Linux cPanel Unlimited Unlimited $4.49/month
Usual price:
Business Pro WordPress PHP PostgreSQL Python Linux cPanel Unlimited Unlimited $7.49/month
Usual price:
Reseller R-1000 WordPress PHP PostgreSQL WHM Dedicated IP CentOS 80GB 800GB $13.99/month
Usual price:
Reseller R-2000 WordPress PHP PostgreSQL WHM Dedicated IP CentOS 120GB 1200GB $19.99/month
Usual price:
Reseller R-3000 WordPress PHP PostgreSQL WHM Dedicated IP CentOS 160GB 1600GB $27.49/month
Usual price:
VPS-1000 WordPress PHP Shell Access Firewall Protection Java PostgreSQL 75GB 4TB $29.99/month
Usual price:
VPS-2000 WordPress PHP Shell Access Firewall Protection Java PostgreSQL 150GB 5TB $49.99/month
Usual price:
VPS-3000 WordPress PHP Shell Access Firewall Protection Java PostgreSQL 260GB 6TB $74.99/month
Usual price:
Dedicated Server Essential WordPress PHP Shell Access Dedicated Server Firewall Protection Java 1TB 6TB $99.99/month
Usual price:
Dedicated Server Advanced WordPress PHP Shell Access Dedicated Server Firewall Protection Java 1TB 10TB $159.99/month
Usual price:
Dedicated Server Elite WordPress PHP Shell Access Dedicated Server Firewall Protection Java 1TB 8TB $229.99/month
Usual price:

InMotion Hosting Frequently Asked Questions

  • Does InMotion Hosting offer shared hosting?

    Yes. InMotion refers to it as Business Hosting.

  • Does InMotion Hosting offer a reseller package?

    Yes. InMotion Hosting has several reseller plans which come with WHM, cPanel, a dedicated IP address, and an eNom domain reselling account.

  • Can I buy managed hosting?

    Yes. You can purchase hosting for an hourly rate whenever you need help with your server. Alternatively, you can subscribe to a managed hosting package for discounted rates.

  • Where is InMotion Hosting based?

    InMotion Hosting has offices in Los Angeles, CA and Virginia Beach, VA, in the United States. The company has two datacenters: one in Los Angeles, and one in Herndon, Virginia.

    With shared hosting and VPS hosting plans, you can choose which one you'd like your website to be hosted in.

  • What programming languages are supported?

    InMotion's servers support Python, Ruby, Perl, and PHP.

  • Will InMotion Hosting help me to migrate my website?

    When you buy a new InMotion Hosting plan, you can request a free site transfer. Your site will be assessed by its technical team, and they'll tell you if you need to pay. InMotion's support center offers good quality migration tutorials if you want to migrate your website yourself.

  • What one-click installers are provided?

    Shared hosting plans come with more than 300 one-click installer scripts. You can also ask the technical support team to install WordPress, Joomla! or PrestaShop for you.

  • Can I host multiple websites on one shared hosting account?

    The first two levels of InMotion Hostings's shared hosting plans allow you to host 2 or 6 websites, respectively. All other plans include the ability to host unlimited websites. 

  • Does InMotion hosting provide a free sitebuilder?

    Yes. It provides BoldGrid, a website builder tool built on WordPress. It has a drag-and-drop interface to make site creation simple. You can use one of its predefined HTML5 themes, or create your own layout from scratch. If you want to use BoldGrid, be sure to check the appropriate option when you buy your hosting package.

  • Will I get a refund if I cancel?

    InMotion Hosting offers a 90-day money-back guarantee for shared and reseller hosting packages paid for 6 months or more. It offers a 30-day money-back guarantee for VPS hosting and dedicated servers, as well as reseller hosting that's paid monthly. The refund is for hosting costs only, and does not cover domain purchases. If you got a free domain, the cost will be deducted from your refund. After the 90-day guarantee period ends, InMotion Hosting may refund you for unused months, providing you haven't violated its terms.

  • Does InMotion Hosting offer SSL certificates?

    All of InMotion's shared hosting plans come with access to a shared SSL certificate. You can purchase a private SSL certificate through your Account Management Panel. 

  • Which control panel is provided?

    cPanel is included free of charge with all its hosting plans. Reseller plans, VPS packages and dedicated servers also include WHM.

  • What payment options does InMotion Hosting accept?

    InMotion accepts payment via Visa, MasterCard, American Express, Discover, check, money order, and Paypal.

  • Is there an uptime guarantee?

    InMotion has a 99.9% uptime guarantee for their top level shared hosting plan. Customers with this plan can contact InMotion once every 30 days to check for physical downtime. If InMotion finds that there has been downtime that exceeds 0.1%, you may receive a one month credit to your account. There are some restrictions, so be sure to check the policy for details.

  • Does InMotion Hosting accept monthly payments?

    InMotion offers monthly billing options for VPS or dedicated server hosting plans. Shared hosting can be paid for monthly on the higher cost plans. The cheaper plans must be paid for one year or longer.

  • Will my website be backed up?

    InMotion Hosting automatically backs up data for customers on shared hosting, VPS, and reseller hosting accounts, providing the account uses 10 GB disk space or less. Backups are made every 24-36 hours. InMotion stresses that these backups are only intended to cover emergencies. If your data exceeds 10 GB, or you have a dedicated server, you will need to organize your own backups.

  • Are there special hosting plans for educational users?

    Yes, but only if you attend school in the US. Students with a valid .edu email address get a 50% discount on shared hosting, while educators can get shared hosting free. These discounts are only available to new customers, and can only be renewed once. InMotion Hosting does not offer any discounts for non-profits.

How does InMotion Hosting compare to their competitors?

Overall 4 stars
Support
4 stars
Features
4 stars
Uptime
4 stars
Value
4 stars
Visit InMotion Hosting
Overall4 stars

Price Comparison

InMotion Hosting$2.95
SiteGround$3.95
BlueHost$2.75
iPage$1.99
A2 Hosting$3.92
HostPapa$3.95

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