Add Your Review for Kinsta

Kinsta In 2018: What Do Kinsta Client Reviews Say?

12 Reviews
Last Updated Jun 8, 2018Add your review

Kinsta Features

  • PHP
  • WordPress
  • Cloud
  • CDN
  • PHP 7
  • Managed WordPress
kinsta.com
Phone:442032393177
Address:Kinsta Ltd 20-22 Wenlock Road London N1 7GU UNITED KINGDOM

Kinsta Introduction

Kinsta Introduction

When it comes to managed WordPress hosting, 2 hosts come up - WP Engine and Kinsta. They cost similar amounts, but Kinsta is arguably more scalable, developer friendly, and straightforward to use.

That’s not to say that WP Engine doesn’t have strengths of its own (it’s a great host), but in this review, we’ll be focusing on what Kinsta has to offer, and what makes it unique as a host.

A Real WordPress Specialist

Kinsta is a managed hosting provider specializing in WordPress-hosted sites. In the land of managed WordPress hosting, it came after WP Engine.

It is based in Los Angeles and London that stresses performance and reliability. The company touts some major corporate clients: including Ubisoft, GE, Ricoh, and Intuit.

Kinsta Plans

Kinsta Plans

The company offers tiered pricing for smaller businesses and enterprise.

What's unique to Kinsta is that the features are the same across all of its service plans. You won’t need to upgrade just to get access to a certain feature.

The main differences among the plans are that the storage space increases with each level of service, as well as the number of WordPress sites users can host.

Range of Plans

At the lowest, customers only get one site. At the highest tiers, enterprise customers can host up to 100 sites. Customers who need even greater options can request custom quotes.

Each plan is priced according to how many monthly visitors it supports, not by bandwidth. If you go over your visitor limit, your service continues normally, but you’ll be charged $1 for every 1,000 visits you go over.

Just so you can put this into perspective, we have created an example table for you.

Exceed Limit by (Visitors) Extra Cost
5,000 $5
15,000 $15
28,000 $28
56,000 $56

If you're not careful, these numbers can bundle up. This can of course all be avoided.

Services and Specializations

Kinsta runs its hosting on top of Google Cloud Engine, with the tagline "WordPress at the speed of Google."

When you add a site to your Kinsta account, you can choose to host it on any one of the 15+ data centers that are around the world (on 5 continents). Each site can be hosted at a different location.

Kinsta's Google cloud data centers

Kinsta's Google cloud data centers.

As with WP Engine, Kinsta specializes in hosting WordPress sites. The company makes use of containers to isolate deployments and offers a staging site so customers can test sites before deploying them.

What Makes Kinsta A Standout WordPress Host?

Kinsta has a lot of great hosting features that would be good for any site, regardless of using WordPress.

But instead of being a general host, Kinsta decided to specialize further and become the best WordPress host they could.

Here are the most important WordPress-specific features that Kinsta has:

  • Specialized WordPress Support Team
  • Optimized WordPress Stack
  • Extensive Security Measures
  • Caching Optimized for Popular Plugins
  • Site Migrations

Many of Kinsta’s core features also benefit WordPress sites, but they would also benefit any other type of site.

Specialized WordPress Support Team

Kinsta’s support team consists of developers who have extensive experience with Linux and WordPress.

Many of them have created WordPress plugins and themes and even contribute to WordPress Core.

Optimized WordPress Stack

Kinsta’s keeps their servers up-to-date with the latest software that benefits WordPress performance the most.

The latest PHP version (PHP 7 right now), a Nginx reverse-proxy, LXD containers, and MariaDB.

Extensive Security Measures

As a managed service, all servers are monitored by Kinsta’s security team. They monitor uptime (checking every minute), have DDoS attack detection, and constantly scan for malware.

WordPress is often prone to security weaknesses, and Kinsta protects you well.

Caching Optimized for Popular Plugins

Kinsta has created caching rules to help with popular plugins, most notably WooCommerce. It will only cache pages that are static while excluding checkout and account pages that often change for visitors.

This keeps your e-commerce site running as fast as possible with no functionality issues for customers.

Site Migrations

Kinsta offers their customers free site migrations. As a highlighted feature, this is extremely convenient for WordPress users.

Kinsta Support

Support and Customer Service

The company offers a free site migration with every plan, with a temporary URL so customers can monitor the progress of the migration. Kinsta has a migration team that handles everything from start to finish, with little or zero downtime.

Kinsta only employs WordPress experts on their support team, who have created or contributed to plugins and themes.

How Can I Find My Support Options?

Customer support is also handled through the dashboard via live messaging, available 24/7. There is no phone support.

Take a glimpse at the support avenues you have available

Take a glimpse at the support avenues you have available.

The public-facing part of Kinsta's website also has a knowledgebase full of tutorials and answers to frequently asked questions.

Kinsta’s Custom Control Panel

Typically it’s a bad thing when hosting companies provide a control panel other than the trusted cPanel that we’ve all used before.

But a few hosts have been able to create a custom control panel that is on par or better than cPanel. I believe Kinsta is one of them.

Since Kinsta is a WordPress host, it makes sense that their control panel has a WordPress-esque design.

The UI is simple and intuitive, and the design of charts and the layout, in general, is pleasant.

Dashboard and Features

The dashboard quickly shows you your traffic levels and resource consumption over time.

I can’t list all the things you can do in the control panel, but all the basics are covered.

Easy-to-use and intuitive dashboard by Kinsta

Easy-to-use and intuitive dashboard by Kinsta.

Here are 5 examples of what you CAN do:

  1. Add a new site to your plan
  2. Manage redirects
  3. See detailed analytics
  4. View resource usage
  5. Manage your billing information.

Those handling multiple clients like web designers can attach sites to different companies in the dashboard. The dashboard also includes a detailed log of all changes that have been made to a site.

Kinsta Infrastructure

Infrastructure: Geared for Speed

Kinsta touts its Google-based architecture for its speed. The company offers a range of some of the latest web hosting software, including Nginx, PHP 7, LXD containers, and MariaDB.

Kinsta also stores files using the advanced ZFS file system.

Other Supported Versions and Staging

The company supports several other versions of PHP: 5.6, 7, and 7.1, for things like supporting a particular plugin or testing sites in newer versions of the language.

A unique feature that Kinsta offers is that you can switch between PHP versions with no downtime or server migration needed.

The company offers staging areas to its customers for them to test websites in a safe environment before deploying them to a wider audience. This is ideal for those who are building complex custom web applications rather than hosting a simple WordPress blog.

CDN Offered by Kinsta

At the same time, admins can test small changes before taking them live. Want to try out a new plugin? You can see how well it will work with your existing site.

Finally, all businesses should be using a CDN to improve reliability and website speed for visitors. All Kinsta plans come with free access to KeyCDN (a Kinsta partner), a real-time HTTP/2 powered CDN.

Kinsta Development Tools

Development Tools

For extra performance in testing environments, Kinsta also supports HHVM.

HHVM is a virtual machine for executing Hack and PHP programs using just-in-time compilation. This fits with the company's ethos of providing very fast web hosting. HHVM offers a significant speed boost over PHP's FastCGI interpreter.

These staging environments are backed up the way production environments are. This means developers won't have to start from scratch if something goes wrong with their development environment.

Importance of Backups

An old programmer saying goes that there are two kinds of developers: those who have accidentally blown away key parts of their environment and those who are going to.

This is true enough that it's always good to have reliable backups to fall back on, even in temporary environments.

Developers can clone a production environment into a development staging environment if they want to play around with some things before merging these changes back into production.

Having a staging environment is a necessity for larger businesses especially

Having a staging environment is a necessity for larger businesses especially.

Kinsta containerizes these environments, so developers can keep production and testing environments separate. When they feel satisfied that the site is working to their satisfaction, they can deploy with a one-click "push to live" option.

SSH Access, FTP Passwords and More

Developers will also appreciate SSH access into their systems. This means they can run tools like GIT and even make quick edits to files using text editors like vim. Developers can also run SSH tunnels to database tools like HeidiSQL or Sequel Pro.

Kinsta users can also change their FTP passwords with one click.

The combination of LXD and ZFS allows the company to create isolated backups of systems, with several backup points made each day. In a testing environment, developers can also see how well the existing site works without having to mess with the production server.

Security Features

Kinsta also offers a number of security services. The company monitors uptime, response time, and detects DDoS attacks. In most cases, they are able to stop these attacks immediately if they occur.

With many websites moving to HTTPS, Kinsta accepts third-party SSL certificates, even ones from the free Let's Encrypt service.

SSL Certificates create a sense of security for both you and your visitors

SSL Certificates create a sense of security for both you and your visitors.

The company also employs hardware firewalls with what it says are strict security settings, along with daemons that scan for malware. Two-factor authentication is also available.

Free Daily Backups

Every plan that Kinsta offers comes with free daily backups.

You can also create a manual backup for any individual site in your control panel at any time:

If you run a large site with dynamic content, it will make sense to pay for the hourly backups add-on.

Billing and Payment Options

You can pay monthly or annually for any Kinsta hosting plan. You get a bit of a discount with the annual option.

The payment options are a bit limited at Kinsta. They only accept the major credit cards (or debit cards by the same companies):

  • Visa
  • MasterCard
  • Discover
  • American Express

If you have an annual subscription, you can also pay with a wire transfer.

PayPal is not accepted in any form at this point in time.

Money-Back Guarantee

Kinsta does not have a money back guarantee.

Kinsta Billing

However, they do let you cancel your plan at any time and will refund you the unused portion at any time. Overall, I must say this is a fair approach.

Similar Hosting Providers

Furthermore, here are some hosting providers which offer remarkably similar services to Kinsta's.

WP Engine

The original and still a popular managed WordPress server. Similar pricing and overall feature set to Kinsta, but a different list of banned plugins. You can see our WP Engine review for a more complete look at the hosting company.

Cloudways

Another hosting service that is also developer-friendly, but cheaper in most cases, and you can host sites other than WordPress.

Instead of being based on Google Cloud, you can pick from multiple hosting services (AWS, Digital Ocean, etc.) to put your sites on. Here’s our full Cloudways review.

LiquidWeb

Specializes in high performance managed hosting (no shared hosting). They do have a plan specifically for WordPress, but you can host other types of sites as well. They have a fantastic support team, and a large emphasis on speed as well.

The plans are expensive, but generally in line with Kinsta, depending on the plan you choose. Here’s a detailed look at LiquidWeb.

Kinsta Overview

Pros and Cons of Kinsta

Kinsta’s a fairly unique hosting company, so there’s a lot of information to take in when evaluating it.

To help simplify things, I’ve picked out the biggest pros and cons of Kinsta, with the assumption that you already know that Kinsta only provides managed WordPress hosting.

Pros

There are a lot of good things to like about Kinsta, but I’ve narrowed down my list of pros to just the top ones:

  • Free migration by the team - Each plan comes with a free migration, completed by an experience WordPress migration team. Even as a developer, I trust them to do to do it without issue more than myself.
  • Big emphasis on site speed - Kinsta has many features to speed up WordPress as much as possible.
  • Highly trained support - You get a support team that is highly experienced and trained specifically in running a WordPress site.
  • Robust security features - Kinsta’s security team actively monitors and fixes any potential security holes. If there is a security issue, they fix it for free.
  • Highly scalable - Kinsta hosts small sites, but also sites of large companies that get a huge volume of traffic. You can upgrade to a higher tier plan at any time with just a few clicks.

Cons

I’ve tried my best to remain balanced in this review, even though it may seem like all the things I’m mentioning are positive things.

Backup user interface of Kinsta

Backup user interface of Kinsta.

That’s because Kinsta is legitimately a good host.

But there are a few weaknesses and areas to improve, that may make you favor a different host instead:

  • Price - While Kinsta’s price is competitive for a managed WordPress host, it’s still expensive, especially for small businesses.
  • No email - Surprisingly, Kinsta doesn’t provide an email service of any kind. (This is also true of WP Engine, however.) They say it’s to focus only on the hosting. You can integrate G Suite, but it’s some extra work for you.
  • Banned plugins - Kinsta has quite the list of banned plugins, many of which are popular. Since Kinsta maintains and optimizers their servers, some plugins could interfere with their setup. It’s fair but could be a problem for you if you rely on some of those plugins.

Kinsta can be great, but it’s still not perfect.

Summary

Kinsta offers fast, reliable managed WordPress hosting based on the Google Cloud Platform.

The unlimited features on each pricing tier, plus the advanced development features, will make it attractive to a wide variety of clients, especially those heavily customizing WordPress sites.

It is a good alternative to other hosting companies specializing in WordPress such as WP Engine.

Additional material by David Delony.

Last updated: 2018-06-18

12 Reviews of Kinsta By Our Users

Screenshot of https://ricglass.com/
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

As my first experience with managed WordPress hosting, I am thoroughly satisfied with Kinsta. For a non-tech designer, I was pleased with the ease of setup, extensive documentation, and extra features included with my package. It has been a glitch-free 100 days.

I am up & running with a speedy site, CDN, and SSL. Thank you all.

 
Screenshot of https://www.cristianidade.com.br
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

Hi,
I have to say I'm very satisfied with Kinsta because they offer a very, I mean very, good support. Besides this, my website is running smoothly and fast so I can attend my clients well. The other thing is that I not experiencing errors - like Internal Server Error 500 - anymore. I truly recommend.

 
Screenshot of https://www.derekseaman.studio
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
3 stars

Was this review helpful? Yes | No

1. Please add Google Authenticator support for 2FA.
2. Please add site delegation to the MyKinsta page (so WP managers can access only Their site in MyKinsta)
3.

Please add TLS 1.3 support for encryption
4. Please add multiple Sftp accounts, instead of one shared account
5. Please add a way to monitor CPU/Memory utilization of the container

Otherwise Kinsta really rocks!

 
Screenshot of https://www.podcastinsights.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Kinsta is amazing. I originally signed up because of their speed, but including Route 53 DNS, easy backups and staging, impossibly fast (and knowledgeable) support, and a ton more make it an impressive package and value. It's nice to host with someone who clearly cares about the web and their customers.

 
Screenshot of http://www.diagnosio.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I was recommended to use Kinsta as a web host. Not the first one I tried but this is like coming to heaven. No. 1 to migrate your entire site AND your problems to Kinsta (I had 10 sites) was completely painless.

No. 2 What's unique is their chat support. Just having a chat support that works 24 hours a day, where any real person and knowingly answer is completely unique. It's actually hard to explain how good this is and something like that I've never experienced before, ever!

Must simply be experienced. No 3. Technically, how good the hosting works, I have no doubt.

They have a lot of well informed FAQs and knowledge base on their site as well. There are a lot of compareness with other hostings or benchmarks and Kinsta are good. Since I am not an “back office” guy I can not really judge on all that right now

 
Screenshot of https://www.psdstack.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Kinsta rocks for a many features like security, performance, speed and support. They are best in the world right now. But Kinsta only sucks when it comes counting visits of a site.

If I compare Kinsta Visit based model to wpengine visit based model, then wpengine are better than counting visits of their clients. Kinsta counting visits to a robots.txt, even a single image is served they are counting that as a visit, sitemap hits also counts by Kinsta, I mean this is just outrageous for startup plans. Even though, they said they do best to filter the good bots but still I was not happy with them.

So I moved my site to Wpengine. They are a bit slower than Kinsta but at least I won't be paying the overage charges. So I got only one drawback of Kinsta hosting which how they are counting visits.

This was also happened to wpengine as they were seeing a lot complaints about how their customer overcharged but they changed their visit counts policy and see they are doing well right now. If Kinsta improve their system on how they count visit they I think this will be win, win for them.

 
Screenshot of https://www.interphasesystems.com
5 stars
Support
5 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Great support and very knowledgeable team. Would just like to be notified when maintenance occurs so I know our site will be down even for a few minutes. Every time there is maintenance and our site is down I get multiple alerts regarding it being down and then have to investigate. Would be helpful to be aware of downtime beforehand so I don't spend weekend time investigating.

 
Screenshot of https://puritycoffee.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I migrated to Kinsta after having some struggles with another managed WordPress hosting platform. I'm in my fourth month now and the experience has been great thus far. Performance and reliability has been wonderful, support has been timely and attentive, and I really like the management features.

One thing I've understood since coming to Kinsta is that optimized WordPress hosting does not necessarily mean optimized for Woocommerce. This key area is one thing which separates Kinsta from other WordPress hosts. They do Woocommerce very well.

 
Screenshot of http://hodlcorp.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Having tried every major WP host on the market over the past 10 years, Kinstas' platform hits that perfect balance between a user-friendly admin panel and all the tools you need as a developer while obliterating the competition with regards to performance and support. Kinsta is the host I've been looking for, all these years.

 
Screenshot of http://www.diamonds.pro
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been extremely satisfied since switching to Kinsta. Their support and performance destroy my previous host Flywheel which were themselves a high-level not-cheap Wordpress host. The upgrade to Kinsta has been worth every dime. Every time I've had a problem, I've gotten a response from them within minutes on their live chat.

 
Screenshot of https://ecgwaves.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I'm a physician running e-learning websites. I have sites on WP Engine, Kinsta, GoDaddy, Pagely, Host gator and elsewhere. I can honestly say that Kinsta plays in its own league.

Specifically, Kinsta offers outstanding service, support and performance. During my move to Kinsta their support team helped me for hours and hours, to move, optimize and improve my website performance. Their support was beyond my expectations.

At times I felt bad asking for help because I know it was not their obligation to help me, but they did. Their pricing is very low in relation to the service they provide. When moving to kinsta I immediately experienced a boost in my PageSpeed score and gradually my Google ranking (which may be attributable to better speed and performance).

Visitors have also made it clear that they enjoy the fact that site is much faster. Kansas dashboard is absolutely fine. Not too busy with functions and the necessities are all there. Other hosts weren't bad, just inferior to my experienced with Kinsta.

 
Screenshot of https://gupy.io
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've taken a great deal of time looking up the best host I could have for my growing Wordpress site and after a lot of consideration I choose Kinsta mainly because of the speed benchmarks. And they didn't disappointed me.The speed is great, yes, but also it has a very easy-to-use dashboard, awesome features like included ssl, CDN and caching plugins, and the best support I already had. Many times they reached out to me about problems I hadn't noticed or problems that could happen in the future, and when I needed them, the response time was very short.

The price is higher then the entry level hosts I used to use, but very fair, affordable and compatible with the service and support they deliver. If you have a Wordpress site that is growing, you are starting to worry with page load speed and you are not much technical, I definitely recommend going for Kinsta.

 

All Kinsta Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Business 1 Cloud
  • WordPress
  • PHP
  • Cloud
  • Managed WordPress
  • PHP 7
  • CDN
10GB 50GB $100.00/month
Usual price:
Starter Cloud
  • WordPress
  • PHP
  • Cloud
  • Managed WordPress
  • PHP 7
  • CDN
3GB 50GB $30.00/month
Usual price:

Kinsta Features: Do They Support Your Favorite Feature?

Who Are The Most Popular Kinsta Alternatives?

Overall 5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars
Visit Kinsta

Price Comparison

Kinsta$30.00
WP Engine$35.00
WordPress.com$4.00
Synthesis$47.00
Flywheel$15.00
Pressable$20.83

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