Liquid Web Reviews: They Say “The Most Helpful Humans In Hosting” – We Found Out The Truth…
LiquidWeb Might Be the Perfect Web Host for You
Most hosts compete on the prices of their shared hosting plans.
LiquidWeb is different because they don’t even have shared hosting plans.
Is Liquid Web’s Quality Worth the Cost?
The easiest way to sum up LiquidWeb is that they try to be the best. Definitely not the cheapest, but high performance and excellent support.
This is an objective review, but most of it is positive and focuses on whether the good features are useful for your sites or not. The only real negative aspect is the higher cost than almost all other hosts.
LiquidWeb is a popular host, let’s dig deeper.
LiquidWeb has been around since 1997 and has had a great reputation for at least the last decade since I’ve used and followed them.
As of now, they have well over 32,000 customers and host over 500,000 sites. Of those sites, many belong to huge brands like The Home Depot and Motorola.
If you can afford the cost, you’re unlikely to be unsatisfied with the service that you get.
LiquidWeb Reviews by Our Community
Overall Rating from 62 Reviews by LiquidWeb Customers
Most Helpful Reviews
Michael Woods testifysites.com
Dec 13, 2017
David Zatz allpar.net
Apr 18, 2016
Jason McGee igroovetech.com
Jul 13, 2017
Jesse Jameson socialmediapro.com
Apr 12, 2016
Tracy Ross rozberrydirect.com
Mar 26, 2016
Steve Wiideman wiideman.com
Apr 12, 2016
Nader Barakat naderb.org
Dec 15, 2017
Andre Tannus epungo.com.br
Dec 13, 2017
CARLOS ROMERO puertoricopaymentsystems.com
Dec 13, 2017
Miguel Angel Vargas Cruz grupoalianzaempresarial.com
Jul 07, 2017
No Shared Hosting: LiquidWeb Offers These Plans Instead
LiquidWeb used to offer shared web hosting but stopped in order to focus on premium hosting.
Now, there are 5 main premium hosting types that they offer, but I’d categorize them into 3 general types of hosting.
Why You Should use Managed WordPress Hosting
If you’re a developer, you know that WordPress comes with some bloat out of necessity.
If site speed is important to you (which it should be), this is an issue, which is why you should look specifically for a WordPress host.
Managed WordPress Hosting generally requires very little involvement in technical terms, making it a great autonomous option.
Servers Optimized for WordPress
The most clever hosts have specifically designed servers optimized for WordPress sites so that they run faster; LiquidWeb is one of these hosts.
They say that the home pages of WordPress sites on this plan load 5-10 times faster than they do on other managed WordPress plans on other hosts.
Features to Look For
The “managed” part of the plan name refers to a variety of features, of which some are not available with other managed WordPress plans amongst the roaster of other hosts:
- Free migrations from other hosts
- Automatic plugin updates
- Monitored for security issues
- Free SSL certificates for all sites on the plan
- Supports unlimited page views
- Automatic image compression
- Multiple site management tools.
LiquidWeb’s site management tool is a control panel called Sync Pro.
Managed wordpress is a great perk with LiquidWeb.
It’s a clean tool that is great to manage several sites. You can bag yourself a fully managed WordPress Hosting option from $59/month, with no programming knowledge required.
Cloud Sites and Cloud VPS Hosting
Not everyone wants to use WordPress.
If that’s you, one of your main options is a cloud VPS (virtual private server).
Two Types of Cloud Hosting
LiquidWeb offers 2 types of managed cloud hosting.
The first is “cloud sites,” which has a single plan. It’s designed to let you host up to several sites, and makes it easy to install any popular CMS in a few clicks.
Creation of a website in the CMS.
Those sites technically aren’t on a VPS, rather they are hosted across multiple servers for maximum site uptime and scalability.
Cloud VPS Hosting
The other option is “cloud VPS hosting,” which has multiple plans. The more resources you’d like, the more you pay.
As with all LiquidWeb plans, it’s fully managed. Cloud VPS Hosting packages start from $59/month at LiquidWeb.
If your website actually needs a dedicated server, then performance is nearly always the most important factor for you.
Dedicated Hosting is generally a better option for those expecting heavy website traffic, in other words larger companies.
LiquidWeb offers a stacked Dedicated Server option.
You can compare the performance of LiquidWeb’s dedicated hosting plans against other hosts and LiquidWeb will almost always win in my experience.
Notable Dedicated Features
A few features of note on these plans:
- All have Intel Xeon (E3 or E5) processors
- Comes with free CloudFlare CDN
- You have root access to the server.
Dedicated hosting from LiquidWeb starts with prices from $199/month.
Control Panel Options: cPanel/WHM and Plesk
Managed WordPress plans come with a custom control panel specifically designed for managing multiple WordPress sites.
WHM provides more access to configuring servers, while cPanel provides access to configuring a single site on a server.
Your single WHM interface can be used to create multiple sites on your account, each of which can be managed with cPanel individually.
WHM is not a bad looking control panel, overall.
Plesk is another popular control panel, which rolls both server management and site management into a single control panel.
Plesk is cPanel’s direct competitor.
Let’s take a look at a quick comparison of Plesk and cPanel side by side:
|cPanel||Slightly older but more familiarized by the masses||Simple||Web Host Manager (WHM)||$35/month|
|Plesk||Clean and tidy looking, slick design||Simple||Single log-in for users and admins||$40/month|
They’re both solid control panels, and in most cases, it comes down to personal preferences.
6 Reasons Why LiquidWeb Is Better than Other Hosts
There are too many ways to list that LiquidWeb stands out from your average hosts, but here are the most important:
- Fully Managed
- CloudFlare CDN
- Simple Scaling
- Premium Business Email (Add-on Product)
- SSD Storage.
LiquidWeb has a migration team that will migrate your sites to LiquidWeb for free. If they can’t for some reason, they will support you through the process.
As I’ve mentioned, all servers come fully managed.
They take care of everything regarding server health, like updates, security, hardware maintenance, and more.
More plans comes with a CloudFlare CDN to serve resources from local copies of your site even quicker.
Depending on the plan, it either takes one click to scale up to handle more traffic.
In many cases, it takes zero clicks because it is automated.
Premium Business Email
LiquidWeb provides a managed email solution. They have inexpensive plans where LiquidWeb will take care of email spam, setup, maintenance, and more.
All plans come a significant amount of SSD disk space.
This makes most server operations much faster than with HDDs, and in-turn makes your website(s) faster.
LiquidWeb refers to their support system as “heroic support,” as they try to go above and beyond normal expectations.
There are a few things I think you should know:
- 100% Network and Power Uptime Guarantee
- Available 24/7/365
- Techs Have 300+ Hours of Training.
Sonor Monitoring Team
LiquidWeb has a sonar monitoring team, whose entire purpose is to identify issues on customers’ servers before they cause any downtime.
Live chat with LiquidWeb in action.
These issues may be on LiquidWeb’s side, or the customer’s side, but it doesn’t matter. They will find them and fix them whenever possible. If you’re dealing with sites that generate significant revenue, the peace of mind of a proactive team like this is worth a lot.
On top of all that, LiquidWeb has a solid knowledge base.
There are hundreds of tutorials and help articles in it.
Plenty of information to scoop up, created by LiquidWeb’s team.
You can find just about any topic you need with a quick search.
Behind the Scenes
Migrating to a new host always seems like a pain.
It’s not too hard on LiquidWeb, though, and support will help you if you get stuck.
If you’re coming from WordPress in particular, it’s pretty easy using the migrate to LiquidWeb plugin.
Once activated, the plugin will redirect you to a migration form in your LiquidWeb account:
Website migration form – very simple to use.
Once you fill that out, LiquidWeb’s migration team will take care of the rest, usually in 2 to 7 days.
I’ve used the live chat support many times over the years. You always get a near-instant response, and support staff is always incredibly knowledgeable and helpful. No complaints at all.
Liking This Host?
If you love the high performance that LiquidWeb offers but shared hosting fits your needs better, give SiteGround a try.
If great support is important to you, but you’d like a host with cheaper plans, InMotion Hosting is a good alternative.
Frequently Asked Questions
In addition to our lengthly FAQ at the bottom of this page, I wanted to highlight a few of my own here.
What operating systems are available?
LiquidWeb supports a wide variety of 64-bit operating systems:
- CentOS 6 and 7
- Ubuntu 16.04 LTS
- Debian 7 and 8
- Fedora 24 Server
- Windows Server 2016 Standard.
Can you host an e-commerce site on LiquidWeb?
Yes, you can install all the most popular e-commerce open source platforms like Magento, WooComerce, and PrestaShop.
Do all sites come with SSL?
All sites on a managed WordPress plan do come with free SSL. On all other plans, you have to purchase SSL certificates separately, an additional expense to keep in mind.
Uptime and Response Time
Having monitored this data since November 2017, we are not yet able to provide averages. As of November 2017, LiquidWeb boasts 100% uptime along with an average response time of 390ms.
Recent statistics for LiquidWeb’s uptime and response time.
Pros and Cons of LiquidWeb
Even great hosts have both positives and negatives. Let’s take a look at a brief summary.
- All plans are high performance, arguably the best you can buy
- All support team members at well-trained and always available
- One of the only hosts with a 100% uptime guarantee.
- The price for each respective plan is relatively high
- The knowledgebase could be organized a bit clearer.
Is LiquidWeb the Right Solution For You?
Honestly, I find it hard not to recommend LiquidWeb, the performance and support are miles ahead of most competitors.
But for your site(s) specifically, you need to determine how much performance and support you need, and what that’s worth.
LiquidWeb is far from the cheapest host, so if budget is a big factor, you could be best off going with a different host.
Most Popular LiquidWeb Hosting Plans
|2 GB VPS||2 GB+ VPS||Personal Managed WordPress|
|Price||$59 / mo||$79 / mo||$89 / mo|
|Visit LiquidWeb||Visit LiquidWeb||Visit LiquidWeb|
|100GB||5TB||$99 / mo Visit Host|
|2TB||5TB||$129 / mo Visit Host|
|Professional Managed WordPress
|150GB||Unlimited||$149 / mo Visit Host|
|5TB||$150 / mo Visit Host|
|2TB||5TB||$159 / mo Visit Host|
|Managed WooCommerce Starter
|Unlimited||Unlimited||$249 / mo Visit Host|
|2TB||5TB||$338.84 / mo Visit Host|
LiquidWeb Frequently Asked Questions
- Does LiquidWeb offer Windows or Linux hosting services?
LiquidWeb offers both Windows and Linux hosting services on their dedicated server plans.
- Does LiquidWeb have Virtual Private Servers (VPS)?
Yes, and they all feature SSD storage for the best performance as well as different specs that are designed to fit your computing needs.
- Do they offer domain registration? What about a free domain?
You can get a free domain when you select their dedicated server plan. Additional domains can be purchased from the account management interface.
- What payment options does LiquidWeb offer?
For payment options, you have the choice of using credit cards and PayPal. Each plan is paid month to month.
- Do they have a money back guarantee?
They don’t offer a money back guarantee, however, with most of their cloud hosting plans you will get a prorated refund if you cancel a server.
- Do they offer phone support? What language is their customer support available in?
The company offers 24 x 7 support by phone, chat, and through a support system which can be found on their website. English is the only available language from the support team.
- Where is LiquidWeb located?
LiquidWeb is based out of Lansing, Michigan. They have four datacenters in the USA, three of which are located in Michigan and one in Phoenix, Arizona. The have a European datacenter is located in Amsterdam.
- What programming languages are supported?
LiquidWeb offers support for most programming languages, including ASP, ASP.NET, PHP, Perl, and Ruby on Rails.
- Can they help with transferring an existing website?
LiquidWeb offers an included site migration service to make new customer transfers as simple and painless as possible. This includes migrating WordPress, Joomla, Magento, and Drupal websites.
- Can I host more than one domain on a single hosting account?
Customers can host as many domains as they need to on their shared web hosting offerings.
- Does LiquidWeb include any software so that I can easily build a website?
While there are no wizards or software for building sites, they do offer easy access to several software platforms that make it easy to build a site such as WordPress and Joomla.
- Is LiquidWeb suitable for an ecommerce website?
Yes, ecommerce websites are well supported and have access to features such as multiple payment gateways, coupon and gift certificate support, inventory stock control, full-customization, multi-currency/multi-lingual support, SSL, and more.
- Could I host an image-heavy site on their services? What about video streaming?
Image intensive sites and media streaming are not a problem as long as you stay within your bandwidth and space purchased.
- Do they provide a control panel?
Yes. cPanel and Plesk are the web hosting control panels of choice, depending on whether you are hosting on a Windows-based product or Linux-based product.
- Do they have an uptime guarantee?
The company maintains a 100% uptime guarantee and backs it up with service credits.
- Is there anything special about LiquidWeb’s hosting plans?
LiquidWeb offers a variety of features with each of their hosting plans.
They include comprehensive security service that protects systems from a variety of security issues, CDN services, DDoS protection, and Sonar Monitoring which ensures your server’s optimal performance through early detection of problems.
- What is LiquidWeb’s backup policy?
The company offers local backup with flexible scheduling on each plan.
Full server backups on a daily basis are available as a paid add-on for each hosting plan and come with more features such as multiple layers of protection, painless recovery options, encryption, and off-site backups.
- Do they offer an affiliate program?
LiquidWeb offers an affiliate program with generous one-time commissions and monthly recurring commissions for dedicated servers. The affiliate program is very straightforward, and they pay affiliates based on the account types they refer.