Lypha Hosting Review: What Are Customers Saying About Their Uptime?

Lypha Introduction

Lypha’s official name is Lypha Networks, and it hosts more than 71,000 websites (or 74,000, depending on which but of the site you’re reading). According to its website, Lypha has clients in 78 countries. It’s difficult to harvest much background information about its history. The company’s office is based in Miami, although it appears that its support staff work remotely.

Lypha emphasises its low prices and is particularly keen to push shared hosting. All of its hosting is Linux-only.

Lypha Hosting Plans

Lypha focuses on two types of hosting: shared and reseller.

  • Shared hosting is available in two forms: the Simple plan and the Economy plan. Economy is basically an unlimited plan on Linux; Simple has resource restrictions, although these are fairly generous.
  • Lypha’s reseller hosting is provided across three packages. All give the customer the chance to host unlimited domains and use unbranded nameservers; Lypha also provides private nameserver registration. The host is keen to emphasize the fact that reseller hosting is completely anonymous once set up, so the reseller’s customers would never know who the ‘real’ provider is.

Lypha Uptime/Downtime

Lypha offers an uptime guarantee of 99.998%, which sounds impressive, but this figure is measured over a six-month period. Most hosts measure uptime month-by-month. As such, you’re less likely to be able to claim an account credit for a major incident that results in the loss of service, even though the figures initially look good.

The company has a server status page which provides detailed response times, uptime figures and more. These figures are supposed to be updated every five minutes, but I reloaded them several times over an hour and they didn’t change at all. A more general network status page returned a 404 error and there’s no archived uptime data.

There’s a page on the Lypha website that explains the security features and tech at its datacenter, but there’s actually no information about where that datacenter is. The virtual tour refers to a facility in Denver County in the US, but gives no address. On the company’s server status page, it claims to have servers in Los Angeles, Houston, Dusseldorf and London.

Lypha’s terms of service document suggests that it keeps backups in some form, but doesn’t say these will be volunteered in the event of a problem. In the support documentation, users are encouraged to make their own.

Lypha Support

Technical support is available 24/7 all year round, and Lypha offers support via email, live chat, and a ticketing system. On the company’s jobs page, it states that technicians are hired remotely and do not work off-site, so it’s fair to assume that some technical support staff may not be located within the USA.

Lypha also has a knowledgebase, a “support centre” (effectively a collection of FAQs) and a variety of forms that customers must use to administrate their account. For example, you’ll need to use the Change Account Plan form to upgrade or downgrade your package; there are 12 different forms to choose from.

Lypha in the News

I was unable to find any press reports about Lypha Networks; perhaps the host is too small to have warranted any attention from blogs or reporters.

Lypha Control Panel

Lypha customers on shared and reseller packages get access to cPanel. However, according to the demo, the version of cPanel in use is positively ancient. There’s no date, but the fact that there’s a note in the footer recommending ‘IE4 or higher’ should give you some idea of its vintage; IE4 was released in 1997.

On reseller accounts, Lypha offers WHM. However, I was quite alarmed to see that the demo is a ten-year-old version of WHM (dated 2003 in its footer). Needless to say, it looks completely different to the current version and has considerably fewer features.

In short — we’d hope that Lypha isn’t rolling out these ageing control panels to clients, but in the absence of any other evidence, caution is definitely required in this area.

Lypha Extras

Customers on Lypha’s shared hosting plans receive a free domain (when they pay for hosting annually), free search engine submission and a collection of 110 one-click install scripts, including WordPress and Joomla. This is marketed as a time-sensitive offer, but I notice that the expiry date of the offer changed depending on when I visited the site, so we can assume it’s a rolling deal.

On reseller plans, Lypha claims that its free WHM licence would ordinarily cost $100 month, but this price is extremely out-of-date. A full cPanel/WHM licence on a dedicated server costs far less than this, so take that with a pinch of salt.

Resellers do get access to SWSoft SiteBuilder and Complete WebsiteBuilder, both site builder tools. The latter is provided ‘until license expiry’; it’s not clear what the licence is or how long it runs for.

Lypha Money Back Guarantee / Cancellation Policy

Lypha customers can claim a refund within 30 days if they’re not satisfied with its services. This isn’t defined further in the Terms of Service.

There’s nothing in the legal documentation that covers mid-term cancellations.

Lypha Summary

Initially I liked the look of Lypha as a hosting company, but my enthusiasm did wane as I compiled this review. The network monitor that never updates is misleading. The uptime guarantee is not what it seems thanks to a six-month rolling window for uptime calculation. I was most concerned about the version of cPanel and WHM that are provided as demos. Even if the company rolls out newer versions to clients, it’s not acceptable that its demonstration copies are more than ten years out of date.

If you desperately wanted unbranded, anonymous webspace for your reseller business, take a look at its prices — but weigh up the inconsistency of information before you part with any money.

Lypha Reviews by Our Community

Overall Rating from 5 Reviews by Lypha Customers


Most Helpful Reviews

Kaye Mendez avatar
Kaye Mendez
Dec 30, 2010

It’s great if you have a small website with not a lot of visitors, but if your traffic gets bigger, it is advisable to jump ship and save yourself from the frustration and expenses. It’s hard to get a reply from them if you are requesting to have your domain privacy set to off (if you bought your domain from them and is thinking of transferring it to another domain registrar), so best not to buy domains from them.

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Jude Allen avatar
Jude Allen
Mar 26, 2013

I literally cannot think of another situation where I’ve had worse service. My down times during the time I had Lypha as a host were more than my business could bear. I left them 3 years ago and am happy with Lunarpages hosting.

The reason I came here to warn anyone reading this is because I still do not have my domain name shifted over after all this time. It’s been a nightmare of bull. I go to them and they say, "We will not even speak to you unless you pay $15.00 to renew.

Then we will change the nameservers over to your new host. Honest."
Lying scum. Nothing I do gets my domain shifted over to the hosting plan I have that renews my domain for free each year.

Lypha has a nice scheme: give you lousy service until you flee, then hold your domain name hostage to fleece you forever. I had to finally change my website’s name. I will not only never recommend them, I will go out of my way to inform others to run for their lives.

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Vern Muir avatar
Vern Muir
Oct 05, 2014

Just don’t. I have 6 reseller accounts, and I don’t know how or why I have entered my 4th year with Lypha. Mind you, I put almost no sites with them, so I am paying for nothing.

Well, time up. I am moving, and know I cant do worse. They have a ridiculous support system, where you have to enter your support ID code, which is a mystery to find, and of course, you cant ask support on how to find it.

It seems like it’s some trap to avoid offering support. Why couldn’t it just be emailed to you when you join up? Some sites are unreachable in some countries.

Don’t know why, and can’t contact support even through hours of trying. Their packages are limited and frustrating to use. Just don’t do it.

There are so many other better offers (almost any other one at random). Seriously, avoid this garbage.

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Lypha Frequently Asked Questions

  • Does Lypha offer Windows hosting, Linux hosting, or both?

    The company specializes in Linux hosting. Their servers run RedHat Linux, Apache, MySQL and PHP (LAMP).

    Their basic plan is limited in terms of space and bandwidth but the top tier plan offers unlimited bandwidth and storage space.

  • Do they offer managed servers or dedicated servers? What about VPS?

    Dedicated and managed servers are no longer available. They do not offer VPS hosting plans.

  • Do you get a free domain with hosting?

    Not on entry-level plans, but free domains are bundled with other plans. Sadly, they do not offer WHOIS privacy.

  • Does Lypha handle domain registrations?

    Yes, you can register domains independently of their hosting services and domain transfers are also available.

  • Does Lypha offer a money-back guarantee?

    They offer a 30-day “no questions asked” money-back guarantee on all services. Domain name registrations are not covered; no changes are allowed after the registration request is submitted.

  • Does Lypha offer phone support?

    They have a US phone support service, as well as a 24/7 live chat support center.

    Their support is available in a number of languages, including English, Spanish, Russian, French, Arabic, and more. 24/7 support is available only in English.

  • Where are their datacenters?

    Their datacenters are located in Los Angeles and Houston, along with two European centers in London and Dusseldorf. Lypha is headquartered in Miami, Florida.

  • What programming features do they offer?

    They have PHP, Python, and Perl support as well as SSH and Telnet support.

  • Does Lypha have any reseller plans?

    Yes, they offer three mini-reseller tiers.

  • Will they help me transfer my site?

    They offer an online guide which walks you through the process. Additionally, you can order their site transfer services for an additional fee.

  • Can I host and manage more than one website? What about email accounts?

    Yes, their web hosting plans allow you to host an unlimited number of domains, limited by available storage and bandwidth.

    The entry-level Simple plan is limited to 1,000 email addresses and the top tier plan offers an unlimited number of email accounts.

  • Does Lypha offer any site builders or one-click installers?

    Yes, they have a website builder, with more than 500 templates.

    They also offer SWsoft SiteBuilder and Fantastico Installer which offers one-click installers for many popular applications such as WordPress, Joomla, Drupal, osCommerce Cart, and others.

  • What security features are in place?

    They offer BGP4 redundancy, 24/7 server monitoring, anti-spam protection, and the ability to password protect directories.

  • What ecommerce features are available?

    Their ecommerce features include support for osCommerce, Zen Cart, Agora Shopping Cart, and a couple of other ecommerce applications.

    They also offer shared SSL certificates and you can transfer your own SSL certificate for a nominal fee.

    They support and PayPal payment gateways.

  • Can I host an image gallery? What about streaming video and audio?

    Their basic plan is not suitable for hosting an image gallery or streaming audio and video. The Economy plan should allow you to host an image gallery.

    However, they do not offer any special features needed for streaming audio and video content.

  • What control panels do they offer?

    They provide cPanel.

  • What forms of payment does Lypha accept?

    Major credit cards like Visa, MasterCard, and American Express are accepted as well as PayPal. Their contracts are available in monthly and yearly terms, with a slightly discounted rate for yearly contracts.

  • What sort of up-time guarantee does Lypha have?

    They guarantee an uptime of 99.998%. However, the 99.998% figure is based on a six-month period, not a month. We could not find any pro-rate policy

  • Do they offer any extras like CDN services or Google Adwords?

    No, they do not appear to support a CDN nor do they offer Google Adwords credits.

  • Will they backup my website for me?

    Standard cPanel backups are available and you can manually generate and download a full backup of your account.

Claire Broadley

About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

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