MyDomain.com In 2018: What Do MyDomain.com Client Reviews Say?

MyDomain.com has been in business since 1998. They offer a set of hosting, domain, and site building solutions geared toward freelancers, entrepreneurs, and small to medium businesses. Their network has been designed to exceed industry standards. It is a multi-homed, redundant, Tier 1 network.

Support

MyDomain.com offers a knowledge base, user guides and tutorials. You can also get help via telephone or support console. Inside your support console, you may file a ticket or use live chat. Tech support is available 24/7.

Features

Top-notch data centers are the core of MyDomain.com’s hosting services. The company’s eco-conscious practices benefit the planet, no matter which plan you select.

  • Multi-homed, redundant network
  • Tier 1 Gigabit and OCx Internet connections
  • Backup power supplies
  • Data backups
  • 99.99% network uptime
  • Green initiatives include: 150% wind energy offsets, plant a tree for each purchase, and high efficiency servers

Shared Hosting

MyDomain.com offers choice of operating system, each with three tiers of service. While there are a few differences between the features available for each operating system, most of the features are the same for both.

  • Three tiers of service with either OS; Basic, Deluxe, and Ultra
  • Linux plans
    • Basic: 5 FTP logins and 10 MySQL databases
    • Deluxe: 25 FTP logins and 25 MySQL databases
    • Ultra: unlimited* FTP logins and MySQL databases
  • Windows plans
    • Basic: 5 FTP logins and 10 MSSQL databases
    • Deluxe: unlimited* FTP logins and 25 MSSQL databases
    • Ultra: unlimited* FTP logins and 50 MSSQL databases
  • Unlimited* disk space
  • Unlimited* bandwidth
  • Unlimited* domains (except Basic plan includes 1)
  • Unlimited* subdomains
  • 100, 250, and unlimited* email relative to plan size
  • Drag and drop site builder
  • Advertising credits
  • Google webmaster tools
  • Toll-free number and Yellowpages.com listing
  • DNS management
  • Perl/Python or ActivPerl
  • PHP5
  • SSL support
  • Free popular apps, like WordPress, Joomla, and Drupal

VPS Hosting

MyDomain.com’s virtual private servers are geared toward app developers, businesses, and hosting resellers.

  • Standard plan
    • 512 MB RAM
    • 20 GB disk space
    • 1000 GB bandwidth
  • Pro plan
    • 1024 MB RAM
    • 40 GB disk space
    • 1500 GB bandwidth
  • Premium plan
    • 2048 MB RAM
    • 60 GB disk space
    • 2000 GB bandwidth
  • Linux CentOS
  • PHP, Perl, and Python
  • Unlimited* domains
  • Unlimited* MySQL databases
  • Unlimited* mailboxes
  • No setup fees
  • CPanel/WHM control pan

*When hosts describe anything as “unlimited,” it is typically boundless except in cases of abuse. A user may be charged a penalty or be required to subscribe to a more robust package if they are overburdening the servers.

MyDomain.com Reviews by Our Community

Overall Rating from 6 Reviews by MyDomain.com Customers

Support
Quality
Features
Value

Most Helpful Reviews

Alicia Plock avatar
Alicia Plock tech-labs.com
Aug 07, 2018

We recently added an SSL certificate for our website. Sporadically we get an error that the certificate is not valid, – that it belongs to bizland.com, which is not our site. I have contacted support countless times, was told that it was being caused by several different issues, and received follow up each time saying it was fixed.

This has been going on for a month. We still get the error.

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Jake Persofsky avatar
Jake Persofsky gspspa.com
May 26, 2017

MyDomain.com is horrible! They sent an Icann notice to an inactive email address that I had on file. Then since I didn’t respond (since I never got the email), they shut down my DNS…

In other words, I lost email, website… everything!! I contacted their chat support and even sent them a picture of my passport to verify my identity at 3PM on a Thursday.

It is now 9:30 PM and they are still "working on it". My business is totally down. Would not recommend them to anyone. Beware!!!

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Steven Graff avatar
Steven Graff plain-english.com
Jul 29, 2017

Everything was fine… ’til it wasn’t. My VPS went down, and stayed down. It’s been 26 hours since I first reported it, and I have yet to hear from them what broke, how, why, what’s being done to fix it, nor how long it will take.

They’ve even hinted to me that the "department" it’s been escalated to may not work weekends. Last I checked, the WWW was a 24/7 operation. I am soooo out of here!

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Aissa Berkani avatar
Aissa Berkani tech-nec.com
Sep 18, 2016

MyDomain sucks, I would not give them one star ! they failed to protect my website from viruses. Looking at different reviews here, the countdown has started for them to close soon.

It’s a matter of days I guess. I would not even think about buying their domain "www.mydomain.com"

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jeff contino avatar
jeff contino loganjmusic.com
Jul 14, 2016

I have been using them for almost 15 years. I am a very light user and only use the basics. I have never had to call support.

Until, a few days ago when I was informed by someone who was emailing an email at my domain that it was boucing back with a "permanent error." I had changed nothing in perhaps 6 months. I am not 48 hours into this issue. I have call 9 times, and commented on my ticket as many.

The last 24 hours, I have only asked for 1 thing: "Please have someone on this ticket provide and update." Each of the last chat/ or phone conversations ended with "We will have an update to you in a few hours." Every single person promising me that failed 100% to even update the ticket with "Still looking" In fact, I have no real evidence they are working on the problem. IN the mean time, emails are being lost. This is the worst customer support I have had.

I even requested they simply delete my account and recreate it. I said I would rather reconfigure everything than loose more emails. Again, I have no evidence that anyone has heard or considered this request.

Conclusion: Unless your web needs are hobby/non-critical, stay away from this place. For sure do not put any business critical work there!

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Phillipa John avatar
Phillipa John
Mar 14, 2014

They are beyond terrible. As the other commentators on this site have stated, mydomain are erratic, unstable and the level of customer service is shockingly poor. Anything which is simple with every other domain name registrar or webhost is made a painful process by mydomain.

For instance, changing your nameservers or moving domains to other registrars, which takes a matter of seconds to change the settings in the interfaces of other registrars, involves writing a dozen emails to mydomain. Incompetent and bureacratic. They’ve caused me so much misery. No wonder the web is full of negative reviews about them more than any other major domain name registrar I’ve seen.

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Pros

  • Long company history
  • Constant support access
  • Premium support including expedited tickets available

Cons

  • Plans are not flexible
  • Premium support requires top tier plan (plus a fee for Linux users)

The Verdict

MyDomain.com offers a simple selection of competitively priced hosting plans, along with website building tools and domain registration. You will find everything you need to set up hosting for a small business website or blog. If you are looking for extensive scalability or a library of add-ons you won’t find them here. If you want a huge selections of plans, you won’t find that here, either. However, what you will find at MyDomain.com is more than suitable for most.

Most Popular MyDomain.com Hosting Plans

Personal Website Business Hosting eCommerce Hosting
Disk Space
Bandwidth
Price / mo / mo / mo
Visit MyDomain.com Visit MyDomain.com Visit MyDomain.com
Plan Disk Space Bandwidth Price
Basic Linux
Shared
Unlimited Unlimited $3.75 / mo Visit Host
Basic Windows
Shared
Unlimited Unlimited $4.75 / mo Visit Host
Deluxe Linux
Shared
Unlimited Unlimited $6.75 / mo Visit Host
Deluxe Windows
Shared
Unlimited Unlimited $7.75 / mo Visit Host
Ultra Linux
Shared
Unlimited Unlimited $13.75 / mo Visit Host
Ultra Windows
Shared
Unlimited Unlimited $14.75 / mo Visit Host
Standard VPS
Shared
20GB 1000MB $29.70 / mo Visit Host
Pro VPS
Shared
40GB 1500MB $41.60 / mo Visit Host
Premium VPS
Shared
60GB 2000MB $67.95 / mo Visit Host
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Claire Broadley

About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

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