One.com Review: How Does This Budget European Host Measure Up? We Found Out

One.com is a Denmark-based company offering bargain web hosting services to an international clientele.

They also provide:

  • DIY website builders
  • Marketing services
  • And customer support in 7 languages.

But how is the quality of their services? And who are they best suited for? Let’s find out.

About One.com

One.com claims they are Europe’s leading domain name registrar. They state that they currently serve over 1.5 million customers.

They offer user-friendly hosting geared towards non-geeks. But before deciding, you should understand the basic hosting plans One.com offers.

Hosting Types and Plans

One.com offers shared and WordPress hosting. Let’s look at shared hosting first.

Shared Web Hosting

  • For beginners: the entry-level “Starter” plan is a good choice for basic websites and blogs, as well as those needing email-only hosting.

  • For others: the mid-range “Professional Plus” plan is designed for those with more dynamic websites and significant traffic. It’s suitable for an average small businesses.

  • Both plans come with unlimited bandwidth and unlimited email accounts.

Comparison of One.com Shared Hosting Plans

Here’s a quick view of how the plans compare.

Shared Hosting Features Starter Professional Plus
Storage (SSD) 25 GB 200 GB
RAM 512 MB 2 GB
CPU 1 x CPU 4 x CPU
Websites Single Multiple
SSL Certificate included?
PHP access?
FTP/SFTP access?
SSH access?
Backups included?

Note: Although backup and restore are not included in the Starter plan, you can add it as a paid option when checking out.

WordPress Web Hosting

Those who have built their websites using WordPress can choose from the three WordPress-specific web hosting packages.

The WordPress plans are slightly more expensive than the general, all-purpose web hosting plans, but you get helpful extras, such as

  • A SSL certificate

  • Support for an unlimited number of WordPress sites

  • Dedicated RAM and disk space allocations

  • Secured access to your site

  • Multiple databases

  • Backup and Restore services

  • Unlimited email accounts.

Understanding Starting Prices vs Renewal Prices

Like many web hosts, One.com offers an introductory starting price which lasts only for the initial term you choose to sign up for.

When this term is over, your plan will renew at the regular price, which is roughly double the introductory price.

Here’s a table of how these prices compare.

WordPress Plans Starting price Renewal price
Plus WordPress $3.49/mo $6.99/mo
Business WordPress $6.84/mo $13.68/mo
Premium WordPress $9.09/mo $18.18/mo

Email Hosting

If you need email-only hosting, but the entry-level web hosting plan isn’t quite what you are looking for, then check out One.com’s three email-hosting plans.

The option that is best for you depends on:

  • How many domain names you are using

  • How much storage you want for your data.

Unlimited Email Accounts

You can get an unlimited number of email accounts with a domain hosted by One.com.

All plans offer unlimited bandwidth and email.

Such plans come with bonuses like antivirus and spam filters, and collaboration tools like a calendar and address book.

IMAP and POP3 Supported

One.com supports both the IMAP and POP3 protocols, so you should be able to use the email client of your choice to access your email.

Regardless of which option you choose, you will receive unlimited bandwidth.

Business Hosting

One.com offers several plans that are suitable for businesses.

  • The shared Professional Plus Plan

  • The Plus WordPress, Business WordPress, and Premium WordPress plans.

You’ll get extra features like SSH access and backup/restoration services.

For most small businesses, these plans will be sufficient.

Web Hosting Options for Mid-Sized and Large Businesses

But if you have a resource-intensive, high traffic website, you might consider a VPS plan from another host. Consider A2 Hosting or InMotion Hosting.

For businesses that need greater power and instant scalability, consider Digital Ocean.

Continued below user reviews

One.com Reviews by Our Community

Overall Rating from 97 Reviews by One.com Customers

Support
Quality
Features
Value

Most Helpful Reviews

Muhammad Jahanzeb Malik avatar
Muhammad Jahanzeb Malik nerdshd.com
Feb 02, 2015

In Simple words it is cheap, fast and easy to setup. This web-host is for newbies or blogs who are just starting out. There first year is free :( but actually you have to pay 13.80$ as setup fees, but actually this is still cheap as you are getting 1 domain name and hosting for year.

Support :- Until now there support works for me, they reply with in seconds and they solved many issues regarding WordPress. So there support is fast & knowledgeable. Up-time :- For last 3 months i haven’t seen any downtime.

Backups :- They offer daily backups , and you can ask them for backups files for any given day Note:- there is no option for backups with in control panel. WordPress :- They offer 1 click WordPress installation, and there support is knowledgeable about WordPress so you will face no problems. Control Panel :- There control panel is different looking from others , it features tile like options, there cPanel offers limited control as compared to other webhostings.

Setting Up :- This is the worst part :( when you signup , you have to print document then sign it and then you need to fax that document in order to get you account going. Last notes :- Best and cheap webhositng, they are big company and are around for years now.so if you are starting out new and you are short on cash then this web-hosting is best for you.

Visit Host →

jay thakur avatar
jay thakur thakurintl.com
Sep 13, 2018

One.com is not suitable for company who needs long term website. They have unprofessional staff and not able to manage customer account. They even don’t know – how to allow access to the website for specific IP.

Unprofessional company. I lost lots of time with them. Unhappy customer. Really unprofessional company.

Visit Host →

Øyvind Rekdal avatar
Øyvind Rekdal myrsnipavel.no
May 23, 2018

We had a really bad experience with One.com. E-mail accounts full of spam, not easy to use, been hard to get hold on service and impossible to end the agreement. They also been sending vouchers to an e-mail we have told we don’t check or use. Bad in every aspect

Visit Host →

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Features and Add-Ons 

Now let’s take a look at what’s included in the plans and what add-ons are available.

SSL Certificates

By default, One.com issues an SSL certificate for each domain you host with them.

SSL certificates are a key component of securing your site and improving your site’s search engine results rankings.

Website and Online Store Builders

One.com offers two website builders: one for regular sites and one for online stores.

You can choose from a variety of pre-designed sites — like those pictured below. Then you’ll swap out the placeholder text and images with your own.

one-com templates

Note that the online store builder gives you two options: build it on One.com’s platform or build a store using WordPress.

Control Panel

When managing the server instance that hosts your website, you will do so using a One.com custom-built control panel.

You can access this control panel by logging in.

After One.com verifies your credentials, you are automatically redirected to the dashboard, which doubles as your control panel.

User-Friendly

The feature set and functionality offered by One.com’s control panel is relatively limited compared to that of the more popular cPanel.

But the upside is that One.com’s option is easier to use and friendlier toward those who are just getting started with website management.

one-com dashboard
The control panel has a simple and user-friendly layout.

Control Panel Features

From the One.com control panel, you can do things like:

  1. Manage your email accounts
  2. Create a website using the Website Builder
  3. Install WordPress with the one-click installer
  4. Manage your files and your databases
  5. Check the statistics One.com has gathered about your website
  6. Upgrade your hosting package.
  7. Activate “Backup & Restore” for your website
  8. Activate SiteLock – a third-party security app
  9. Activate the Search Engine Optimizer tool

Additional Details

Signing up with One.com is easy.

The control panel shows most (if not all) of the features offered by One.com. However, if you don’t have access to that product or feature, you’ll see a green banner above the link that says Not Activated.

If you have a free trial, the banner will indicate how many days left you have with the trial.

The following areas are not linked directly from the control panel, but they are accessible from a hide-and-show menu accessible from the control panel:

  • Owner Details
  • Subscription
  • Password
  • Guides and FAQ
  • Chat Support.

Secure Your Site With SiteLock

At checkout or from your control panel you can add on two security products: SiteLock Find or SiteLock Fix.

The difference is the latter not only finds, but fixes “malicious files” that it finds in your webspace.

Local Business Listings

Businesses with a fixed location (or locations) can get listed in directories by selecting the Uberall option in the control panel.

Local business listings are critical for local SEO.

one-com marketing
You can find this option in the control panel.

Microsoft 365

In addition to domain names and web hosting plans, One.com sells subscriptions to Microsoft’s Office 365 product.

one-com sign-up

Buying a One.com Hosting Plan

Signing up with One.com is an easy process.

Unlike many of its competitors, One.com clearly shows how much you will pay with the introductory pricing and how much you will pay during your second year (and beyond) of web hosting.

Customer Support

One.com’s customer support team is available 24/7.

Assistance Available in 13 Languages

The standout feature of their customer service is the number of languages it’s available in.

You can get support materials in any of the following languages:

  1. English
  2. Czech
  3. Danish
  4. German
  5. Dutch
  6. Norwegian
  7. Finnish
  8. Swedish
  9. French
  10. Italian
  11. Spanish
  12. Portuguese
  13. Polish

Chat support is available in: English, Swedish, Danish, Dutch, German, and French.

Email support is available is: English, Danish, Dutch, French, German, and Swedish.

one-com services

Live Chat Support and Social Media

You can get in touch with the Support team via a help request form, Live Chat, or email.

One.com also maintains profiles on Twitter and Facebook.

Response Times

The Support team tries to respond to all contacts within 24 hours, but many times, they’ll respond sooner.

Online Resources

If you have just a quick question or need to research something, One.com maintains over 300 guides and FAQ pages for this purpose.

Billing and Payments

The specific payment options available to you depend on where you live.

Multiple Payment Options

In general, you should be able to pay with VISA or MasterCard. Select customers can also use PayPal.

Customers in certain countries can use bank transfers and other local funds transfer networks.

One.com bills on an annual basis.

Setup Fee

New customers are charged a setup fee of $13.80.

Alternatives

Here are some other web hosts, in the bargain category, to explore.

GoDaddy

GoDaddy offers more marketing services than One.com. These include content creation, social media marketing, and SEO.

You can also get a business phone number through them.

godaddy homepage

Bluehost

Bluehost specializes in WordPress. They offer more marketing services than One.com but not quite as many as GoDaddy.

They have numerous video tutorials for beginners. And they offer one of the best control panels for beginners.

bluehost homepage

SiteGround

If performance-oriented budget-friendly web hosting is what you want, consider SiteGround as one of your options.

They also specialize in WordPress and have WordPress experts on staff.

siteground homepage

Quick Overview

Now that we’ve covered what you need to know about One.com’s web hosting, let’s do a quick review.

Specializations

  • Basic websites for those wanting to get up and running with as little hassle as possible

  • Support for websites for small- to medium-sized businesses.

Migration Policy

One.com does not offer migration services, so you will have to manually transfer your website from your existing host to One.com.

Quality of Support Material

All of One.com’s documentation can be found on their website under Guides & FAQ.

You can either search for the help topic in which you are interested, or you can navigate based on the curated sets of documentation (such as Getting Started, General, Homepage, or Email).

One.com’s documentation is good. It is certainly sufficient to get you up and running.

But you might not find the resources you need for doing something more technical. However, you can always get in touch with the support team for such questions.

Control Panel

One.com offers a user-friendly control panel that has been custom built in-house.

Datacenters

One.com has three datacenters, though the company does not specify where the datacenters are located.

Money-Back Guarantee

One.com will save backups of your website, database, and email accounts for two weeks.

One.com does not offer any free trials, but it will give you a full refund if you cancel within fifteen days of placing your order.

Additionally, you must never have taken advantage of One.com’s money-back guarantee before.

Plans Starting At . . .

Free for the starter shared plan. After your first year, you’ll pay $2.45 per month.

The Control Panel allows you to backup and restore your website.

One.com will save backups of your website, database, and email accounts for two weeks; if you want to keep an extended archive, you can download and save the backups yourself.

Backup Policy

Backup and Restore is available if you have purchased:

  • The Website Builder Premium

  • The Professional Plus Web Hosting Plan

  • The Business Web Hosting Plan.

Sitebuilder

You can publish up to five pages with Website Builder. If you need more pages, you can upgrade to Website Builder Premium.

PCI Compliance

One.com is not PCI compliant by default.

Pros and Cons of One.com

To help narrow down your decision further, here are a few pros and cons to consider for One.com:

One.com Pros

  1. Very easy to use; if you want to get your website set up with as little hassle as possible, you will not find a host that is easier to use

  2. Inexpensive; you can use the product free of charge for the first year, and the more premium plans are reasonably priced.

One.com Cons

  1. Relatively short money-back guarantee period

  2. Its limited feature-set may not be appealing to those who have large or complex websites.

Final Thoughts

One.com is a solid option for anyone looking for an easy to use, budget-friendly hosting. You’ll get everything you need to set up your website with none of the headaches associated with an overly-complicated product.

Most Popular One.com Hosting Plans

Starter
Disk Space 15GB
Bandwidth Unlimited
Price $1.89 / mo
Usual price: Get % off!
Visit One.com

One.com Frequently Asked Questions

  • Where is the company located?

    One.com is headquartered in Denmark with offices throughout the world.

  • Is a free domain name included with web hosting?

    No, domain names are not included in One.com hosting plans. But you can purchase and register a domain name with One.com or transfer your existing domain name. One.com is a domain name registrar; it is one of their specialties.

    One.com domain offerings, via WhoIsHostingThis.com
  • Where are the One.com datacenters located?

    One.com has three datacenters but doesn’t specify where they are located.

  • Does One.com offer Windows hosting plans?

    No. One.com only offers Linux hosting.

  • Does One.com offer VPS hosting?

    No. One.com only offers shared hosting.

  • Does One.com offer reseller packages?

    No. It only offers shared hosting.

  • Does One.com offer stand-alone domain registration?

    If you buy a domain only (and do not wish to purchase One.com web hosting) you must purchase “domain only hosting” with your domain.

  • Does One.com have a website builder?

    Yes. All hosting plans come with Website Builder, a free tool that allows you to create a 5-page website. If you need to create a larger site, you will need to upgrade to the Premium website builder plan.

  • Will my plan renew at a higher price?

    Yes. If your initial rate is a promotional or discounted rate, you will renew your package at a higher price.

  • What uptime guarantee is provided?

    The company does not have any kind of availability SLA or uptime guarantee.

  • What satisfaction guarantee is offered?

    A 15-day money-back guarantee is provided for all customers.

  • What is One.com’s backup policy?

    Backups are included with the Professional Plus plan. If you select the Starter plan, then during checkout you’ll see an option to add on “Backup and Restore” services for $1.99/month. Here’s One.com’s wording: “Protect your site, email and databases with automated daily backup. One click to restore lost and damaged files directly to your account.”

  • Can I get phone support?

    No, but all hosting customers have access to email support and live chat.

  • What languages do its technical support staff speak?

    Support is provided in many language — especially in their support material. Email support is available in English, Danish, Dutch, French, German, and Swedish.

  • What development languages does One.com support?

    One.com’s servers offer full support for PHP, MySQL, FTP, SSH and SFTP.

  • Will One.com help me transfer my existing website?

    No. One.com does not offer any free or paid migration support. However, One.com offers “One-Click WordPress Migration” via its control panel. This is for the customer to use.

  • Can I host multiple sites or domains on my account?

    One.com allows for multiple add-on domains on all but their cheapest shared hosting plan.

  • Is One.com suitable for e-commerce websites?

    You can set up an e-commerce store with One.com, subject to the limitations of its shared hosting plan. SSL is available on all packages.

  • Does One.com offer Magento support?

    No. Magento is not supported. If you’re using Magento, you should choose a host whose technology infrastructure is optimized for Magento and whose and staff specialize in it, like Aspiration Hosting. Find out more about Magento hosting.

  • What control panels are offered?

    Hosting plans come with One.com’s custom control panel.

  • What payment options are supported?

    In addition to major credit cards, customers can also pay via PayPal.

  • Does One.com offer CDN services?

    No. One.com does not offer CDN services.

  • What is the minimum contract term?

    The minimum contract period is one year.

  • How many email addresses are provided?

    All plans come with unlimited email accounts.

  • Does One.com provide discounted plans for schools and non-profits?

    No. One.com does not offer free hosting for non-profits.

  • Can I upgrade or downgrade my package?

    Yes, you can upgrade or downgrade your package at any time via your control panel. One.com states that “Changes to your web hosting subscription will take effect immediately.”

Katie Horne

About Katie Horne

Katie is a C# developer who became a technical writer. She is a lifelong bookworm and all-around nerd with a soft spot for gimmicks and packaging. She judges books by the cover, and she's not sorry about it. In her spare time, she likes to swim, knit, and do the New York Times Crossword Puzzle.

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