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PeoplesHost In 2017: What Did 13 PeoplesHost Clients Think?

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PeoplesHost

13 Reviews
Last reviewed Jan 27, 2017Add your review

Key Features

  • PHP
  • WordPress
  • Uptime Guarantee
  • MySQL
  • Perl
  • cPanel

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PeoplesHost

13 User Reviews

Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars
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PeoplesHost

peopleshost.com
Location:US
Founded:2015

PeoplesHost Introduction

PeoplesHost is a relative newcomer to the hosting market, having been founded in 2015. It's headquartered in Carbondale, Illinois in the USA, and is owned by Complete Digital Solutions, which also runs a cloud image hosting site called Chevereto.

PeoplesHost claims to have been launched as an alternative to "lackluster treatment of customers" across the hosting industry. In response, it says that its goal is to provide extraordinary service.

Services and Specializations

PeoplesHost splits its hosting plans into three categories: shared, VPS, and dedicated server hosting.

Its shared hosting packages are offered on both Linux and Windows operating systems, giving customers the freedom to choose the best platform for themselves. Linux plans include cPanel, unlimited websites, unlimited subdomains, and Softaculous. Windows shared hosting packages offer the same features, but with WebSitePanel as the control panel.

There's also a separate package for WordPress hosting, which it says is optimized for WordPress. Its plans include free setup of WordPress and the ability to add WooCommerce if it's required. In addition, PeoplesHost will install most standard software for new customers. Of course, all hosting plans include Softaculous, which allows users to install a wide variety of other applications (CMS, forums, ecommerce, etc) with a single click.

In terms of VPS hosting, PeoplesHost allows customers to customize their capacity based on a sliding scale. All plans are fully managed, so they're suitable for people without full technical knowledge of running their own web server. Customers get cPanel and WHM on Linux VPS hosting plans, and WebsitePanel on Windows VPS hosting plans, and all accounts include root access and the ability to host unlimited sites.

PeoplesHost's dedicated servers include cPanel or WebSitePanel, for Linux and Windows respectively. All servers benefit from automatic DDoS protection, KVM remote management. and 5 dedicated IPs, Customers can also choose single or dual CPUs. Again, all plans include full management so that you aren't left high and dry without the right support.

The company also offers domain registrations.

Datacenters

PeoplesHost owns its own hardware and datacenter, located in Orlando, FL. The facility is a SOC1 Type II audited, HIPAA, and PCI DSS compliant datacenter. It offers full redundancy, priority 1 restoration (in case of emergency power loss), and automatic transfer switches (ATS).

Support and Customer Service

Online support for all packages is provided 24/7. We would assume this means that support is provided via ticket only, and not via phone. PeoplesHost has an easily accessible ticket system for support requests, and an online knowledge base that's designed to answer basic queries. However, there were only six articles in the knowledgebase when we put this review together.

There is an announcements page with RSS feed, and a download page, but there was no content in any of these resources when we checked. There's also a server status page, but it's hidden behind a login page.

It's not clear where its support team is located.

Backups

All PeoplesHost customers with Windows and Linux plans benefit from R1Soft backups each day. This includes WordPress hosting customers.

Uptime Guarantee

PeoplesHost offers a 99.9% uptime guarantee on all of its shared hosting plans.

There's no advertised uptime guarantee on VPS hosting or dedicated hosting plans, so it would be worth contacting PeoplesHost to clarify this before signing up for one of these services.

Its terms and conditions don't say what kind of compensation is offered if the company breaks its uptime promise.

Billing and Payment

Payment is taken via credit card, bank account, or PayPal. PeoplesHost customers can also pay by check or money order, if posted to the address on the site.

Packages are billed on an adjustable schedule ranging from monthly to yearly, and there are discounts for a long-term commitment. If you choose to cancel your account after the first 60 days from initial signup, you won't receive a refund for the unused term.

All plans are provided with a 60-day money-back guarantee, "No questions asked." In order to use this guarantee, you'll need to log in to your billing account and request a cancellation. Remember to clearly state that you'd like a refund under the guarantee. Refunds are processed using the original payment method.

Summary

PeoplesHost lacks clarity in some areas, particularly support, and needs more information in its knowledgebase. But it's a new host, so we expect it to add more service details to its website as it matures. If you need a convenient WordPress host, or a fully-managed VPS or dedicated server, it's worth comparing alongside some of the bigger players in the hosting market.

Last updated: 2017-11-15

User Reviews - Total: 13

5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

PeoplesHost saved me from 2 days of downtime from my previous provider. After lousy - well, no - service from my previous provider for two whole days, I couldn't afford to have my business email down any longer. The problem was on the host side and after trying to contact them, I desperately tweeted out to t heir support team for help. Brian from PeoplesHost contacted me back and said they would help. And did they ever! He switched me over and had me up and running in no time, and long before I ever heard back from my previous host. Glad to be with a more reliable and service oriented email host!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I have been BLOWN AWAY from my support and ALL of my interactions with the staff at PeoplesHost. I've had a website for over 15 years and have tried more than a few hosting companies over the years and PeoplesHost service as been BAR NONE the most superior service EVER. No wait times and people who really KNOW what they're doing. Hosting used to be a soar spot for me and now I LOVE my website. Really. You wouldn't think good hosting could make such a difference. BUT IT DOES. Highly recommend. On EVERY level.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

PeoplesHost wasn't on my radar until they reached out to me on social media. They weren't on my radar of web hosts to consider, but I quickly learned that they're a great option despite being a newer web hosting provider.

After emailing each other back and forth I quickly realized that PeoplesHost was on top of their game. 1) they were very responsive 2) they answered all of my technical questions and 3) explained to me the whole process for my migration, which went very smoothly. I've been very happy with my decision and it's been the best decision I've made for my sanity and my business!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

PeoplesHost rocks. Why?

I moved my site to PeoplesHost after having weeks of delays in support with my previous host (which stinks!). From the get-go, they answered my questions -- almost immediately -- and offered examples of sites similar to mine to help me decide if I should go with them. Once I decided to make the switch to PeoplesHost, the service continued at the same personal level. Matt, who migrated my site kept me updated on the transfer as it was happening and then offered suggestions to debug my site and make it run more smoothly. Today, my site is with PeoplesHost and runs better than it ever has.

My last host was unable to transfer my domain to their company -- GoDaddy just didn't want to give it up and we kept hitting snags. PeoplesHost also hit the same snags, but pursued the transfer and helped me get past the hurdles.

I'm leary of super-positive reviews, often wondering if the people posting them got freebies. I did not get freebies for this review -- I'm a full-fledged, happily paying customer and I hope PeoplesHost is the wave of the future in web hosting!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I am so impressed by People's Host. They are so helpful, and really take time to look into my questions. I haven't had a problem with them at all, and I appreciate their enthusiasm to make sure everything is running smoothly! Definitely recommend them to anyone looking to create a website!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Adam at PeoplesHost is incredible! At any moment, he's available to assist with whatever we need. Additionally, he goes above an beyond to help with issues unrelated to standard hosting. For instance, when we downgraded our services from VPS to shared hosting, he helped transferred all the email accounts. As long they're in business, I will continue to host my accounts with them.

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

In June 2015 I had to change web hosting service as my old service just plain dropped the ball, their support system had failed too. I found PeopleHost.com and decided to give them a chance... boy am I glad I did!

The support tech I got, Adam, gave me undivided attention for several days. PeoplesHost took care of all the transfer details from my old domain holding service. Then they even moved my web sites over to their servers.

Their support went over above normal as Adam even helped me setup my email. Then he even tracked down an error I had on my mobile phone that was causing their email server to flag the email account as "Banned", all my fault, but Adam found it.

After my web sites were moved over Adam kept contacting me to make sure everything was working properly. I had an issue from the old hosting service when they broke my sites. Adam did not hesitate for a moment and went overboard in contacting Joe Audette at mojoPortal, the CMS system I used to create my web sites. Between them they found a solution to the error created by the previous hosting service.

The initial service of domain & web site transfer was so seamless and efficient it was totally painless. I can't say enough about Adam and Gregg and their exemplary service. They also offer very competitive hosing prices on several different plans.

I highly recommend PeoplesHost.com for all your hosting services, personal or business services.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I have the PeoplesHost VPS hosting. PeoplesHost was extremely helpful in getting my sites migrated off of my old hosting provider and setup on their hardware. Since migrating to PeoplesHost, I've had little to no problems, and when I do contact support, they are easy to get in touch with and helpful. Definitely recommended.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

We switched from another ISP to PeoplesHost just recently. The results have exceeded our expectations. Our uptime improved form 85% to 100%; Site speed increased as well, dropping from the 8 second range to 4 seconds. We have to optimize some images on our site and we expect it to be in the 2 second range. Adam, our contact at PeoplesHost has been excellent to work with. He has worked with us to move our sites (we moved all four of them) and has done alot of added value troubleshooting that has definitely been best in class. We highly recommend them.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

The best hosting site I ever encountered! The owner gets involved if needed. I put my eggs in their basket and can rest at night and all day long. PeoplesHost Rocks! PeopleHost make you happy to be in the business when you see how diligently they assist you. You can rock too when you join them.

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been a PeoplesHost client for four months now and have nothing but good things to say about my account rep and the web hosting services offered. Great service at an affordable price! It has saved me a substantial amount of money on my web hosting needs each month!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Great service, great performance... couldn't be happier and I've used a lot of different hosting services over the years. 100% recommend Peoples Host... I put all my clients on with Peoples Host and my client websites are business critical; they depend on performance and uptime reliability. They have never failed to respond quickly and provide great service.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Actually, PeoplesHost saved my online Company...

Though I will not say the name of my last Hosting
company, let it be known that the down times and
lack of live support almost ruined our company....

I am Thankful that when we found PeoplesHost.
We were able to speak to a real person who
understood our issues and made sure that we
could now avoid such downtimes... Fact is we
have not had a single issue since....

I also appreciate that they contact us at random times
just to check in and see if we have any questions or need
anything....

They are a real class act with real quality and product
service to back it up...

Regards
Nick C.

 

Top PeoplesHost Plans

Linux Basic Linux Choice Linux Pro
Disk Space 5GB 20GB 50GB
Bandwidth 10GB 30GB 60GB
Price $8.00/mo $11.00/mo $21.00/mo
View Plan View Plan View Plan

PeoplesHost Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Linux Basic WordPress PHP Anonymous FTP Firewall Protection WHM Linux 5GB 10GB $8.00/month
Usual price:
Linux Choice WordPress PHP Anonymous FTP Linux cPanel Perl 20GB 30GB $11.00/month
Usual price:
Linux Pro WordPress PHP Anonymous FTP WHM Linux cPanel 50GB 60GB $21.00/month
Usual price:
Windows Basic ASP ASP.NET WordPress .NET Framework Anonymous FTP Firewall Protection 5GB 10GB $10.00/month
Usual price:
Windows Choice ASP ASP.NET WordPress .NET Framework Anonymous FTP MSSQL 20GB 30GB $13.00/month
Usual price:
Windows Pro ASP ASP.NET WordPress .NET Framework Anonymous FTP MSSQL 50GB 60GB $23.00/month
Usual price:

How does PeoplesHost compare to their competitors?

Overall 5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars
Visit PeoplesHost
Overall4 stars

Price Comparison

PeoplesHost$8.00
SiteGround$3.95
BlueHost$2.75
iPage$1.99
InMotion Hosting$2.95
A2 Hosting$3.92

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