PeoplesHost Review: A Hosting Newcomer, But One You Should Check Out Anyway

PeoplesHost Introduction

PeoplesHost is a relative newcomer to the hosting market, having been founded in 2015. It’s headquartered in Carbondale, Illinois in the USA, and is owned by Complete Digital Solutions, which also runs a cloud image hosting site called Chevereto.

PeoplesHost claims to have been launched as an alternative to “lackluster treatment of customers” across the hosting industry. In response, it says that its goal is to provide extraordinary service.

Services and Specializations

PeoplesHost splits its hosting plans into three categories: shared, VPS, and dedicated server hosting.

Its shared hosting packages are offered on both Linux and Windows operating systems, giving customers the freedom to choose the best platform for themselves. Linux plans include cPanel, unlimited websites, unlimited subdomains, and Softaculous. Windows shared hosting packages offer the same features, but with WebSitePanel as the control panel.

There’s also a separate package for WordPress hosting, which it says is optimized for WordPress. Its plans include free setup of WordPress and the ability to add WooCommerce if it’s required. In addition, PeoplesHost will install most standard software for new customers. Of course, all hosting plans include Softaculous, which allows users to install a wide variety of other applications (CMS, forums, ecommerce, etc) with a single click.

In terms of VPS hosting, PeoplesHost allows customers to customize their capacity based on a sliding scale. All plans are fully managed, so they’re suitable for people without full technical knowledge of running their own web server. Customers get cPanel and WHM on Linux VPS hosting plans, and WebsitePanel on Windows VPS hosting plans, and all accounts include root access and the ability to host unlimited sites.

PeoplesHost’s dedicated servers include cPanel or WebSitePanel, for Linux and Windows respectively. All servers benefit from automatic DDoS protection, KVM remote management. and 5 dedicated IPs, Customers can also choose single or dual CPUs. Again, all plans include full management so that you aren’t left high and dry without the right support.

The company also offers domain registrations.

PeoplesHost Reviews by Our Community

Overall Rating from 14 Reviews by PeoplesHost Customers

Support
Quality
Features
Value

Most Helpful Reviews

Ronald Bower avatar
Ronald Bower lawleads.org
Nov 03, 2018

I had several sites that needed to be migrated from my previous web host. The team at PeoplesHost moved my personal site as well as my client sites within 1-2 hours after receiving the necessary info. Throughout the migration process their support staff communicated and sent updates.

They even found and fixed issues my other web host wouldn’t take a look at. so far my experience with PeoplesHost has been stellar! Thanks to the issues from my previous web host I was able to find a web host that delivers a much needed personal and human touch compared to how I was treated at my previous web host.

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Joal McAlister avatar
Joal McAlister mcalistermktg.com
Jan 27, 2017

PeoplesHost saved me from 2 days of downtime from my previous provider. After lousy – well, no – service from my previous provider for two whole days, I couldn’t afford to have my business email down any longer. The problem was on the host side and after trying to contact them, I desperately tweeted out to their support team for help.

Brian from PeoplesHost contacted me back and said they would help. And did they ever! He switched me over and had me up and running in no time, and long before I ever heard back from my previous host. Glad to be with a more reliable and service oriented email host!

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Gary Riggs avatar
Gary Riggs brentriggs.com
Mar 12, 2016

Great service, great performance… couldn’t be happier and I’ve used a lot of different hosting services over the years. 100% recommend Peoples Host… I put all my clients on with People’s Host and my client websites are business critical; they depend on performance and uptime reliability. They have never failed to respond quickly and provide great service.

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Datacenters

PeoplesHost owns its own hardware and datacenter, located in Orlando, FL. The facility is a SOC1 Type II audited, HIPAA, and PCI DSS compliant datacenter. It offers full redundancy, priority 1 restoration (in case of emergency power loss), and automatic transfer switches (ATS).

Support and Customer Service

Online support for all packages is provided 24/7. We would assume this means that support is provided via ticket only, and not via phone. PeoplesHost has an easily accessible ticket system for support requests, and an online knowledge base that’s designed to answer basic queries. However, there were only six articles in the knowledgebase when we put this review together.

There is an announcements page with RSS feed, and a download page, but there was no content in any of these resources when we checked. There’s also a server status page, but it’s hidden behind a login page.

It’s not clear where its support team is located.

Backups

All PeoplesHost customers with Windows and Linux plans benefit from R1Soft backups each day. This includes WordPress hosting customers.

Uptime Guarantee

PeoplesHost offers a 99.9% uptime guarantee on all of its shared hosting plans.

There’s no advertised uptime guarantee on VPS hosting or dedicated hosting plans, so it would be worth contacting PeoplesHost to clarify this before signing up for one of these services.

Its terms and conditions don’t say what kind of compensation is offered if the company breaks its uptime promise.

Billing and Payment

Payment is taken via credit card, bank account, or PayPal. PeoplesHost customers can also pay by check or money order, if posted to the address on the site.

Packages are billed on an adjustable schedule ranging from monthly to yearly, and there are discounts for a long-term commitment. If you choose to cancel your account after the first 60 days from initial signup, you won’t receive a refund for the unused term.

All plans are provided with a 60-day money-back guarantee, “No questions asked.” In order to use this guarantee, you’ll need to log in to your billing account and request a cancellation. Remember to clearly state that you’d like a refund under the guarantee. Refunds are processed using the original payment method.

Summary

PeoplesHost lacks clarity in some areas, particularly support, and needs more information in its knowledgebase. But it’s a new host, so we expect it to add more service details to its website as it matures. If you need a convenient WordPress host, or a fully-managed VPS or dedicated server, it’s worth comparing alongside some of the bigger players in the hosting market.

Most Popular PeoplesHost Hosting Plans

Linux Basic Windows Basic Linux Choice
Disk Space 5GB 5GB 20GB
Bandwidth 10GB 10GB 30GB
Price $8 / mo
Usual price: Get % off!
$10 / mo
Usual price: Get % off!
$11 / mo
Usual price: Get % off!
Visit PeoplesHost Now Visit PeoplesHost Now Visit PeoplesHost Now
Plan Disk Space Bandwidth Price
Windows Choice
Shared
20GB 30GB $13 / mo Visit Host Now
Linux Pro
Shared
50GB 60GB $21 / mo Visit Host Now
Windows Pro
Shared
50GB 60GB $23 / mo Visit Host Now
More Plans +
Claire Broadley

About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

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