Last updated: December 26, 2018
PeoplesHost Review: A Hosting Newcomer, But One You Should Check Out Anyway
PeoplesHost is a relative newcomer to the hosting market, having been founded in 2015. It’s headquartered in Carbondale, Illinois in the USA, and is owned by Complete Digital Solutions, which also runs a cloud image hosting site called Chevereto.
PeoplesHost claims to have been launched as an alternative to “lackluster treatment of customers” across the hosting industry. In response, it says that its goal is to provide extraordinary service.
Services and Specializations
PeoplesHost splits its hosting plans into three categories: shared, VPS, and dedicated server hosting.
Its shared hosting packages are offered on both Linux and Windows operating systems, giving customers the freedom to choose the best platform for themselves. Linux plans include cPanel, unlimited websites, unlimited subdomains, and Softaculous. Windows shared hosting packages offer the same features, but with WebSitePanel as the control panel.
There’s also a separate package for WordPress hosting, which it says is optimized for WordPress. Its plans include free setup of WordPress and the ability to add WooCommerce if it’s required. In addition, PeoplesHost will install most standard software for new customers. Of course, all hosting plans include Softaculous, which allows users to install a wide variety of other applications (CMS, forums, ecommerce, etc) with a single click.
In terms of VPS hosting, PeoplesHost allows customers to customize their capacity based on a sliding scale. All plans are fully managed, so they’re suitable for people without full technical knowledge of running their own web server. Customers get cPanel and WHM on Linux VPS hosting plans, and WebsitePanel on Windows VPS hosting plans, and all accounts include root access and the ability to host unlimited sites.
PeoplesHost’s dedicated servers include cPanel or WebSitePanel, for Linux and Windows respectively. All servers benefit from automatic DDoS protection, KVM remote management. and 5 dedicated IPs, Customers can also choose single or dual CPUs. Again, all plans include full management so that you aren’t left high and dry without the right support.
The company also offers domain registrations.
PeoplesHost Reviews by Our Community
Overall Rating from 14 Reviews by PeoplesHost Customers
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PeoplesHost owns its own hardware and datacenter, located in Orlando, FL. The facility is a SOC1 Type II audited, HIPAA, and PCI DSS compliant datacenter. It offers full redundancy, priority 1 restoration (in case of emergency power loss), and automatic transfer switches (ATS).
Support and Customer Service
Online support for all packages is provided 24/7. We would assume this means that support is provided via ticket only, and not via phone. PeoplesHost has an easily accessible ticket system for support requests, and an online knowledge base that’s designed to answer basic queries. However, there were only six articles in the knowledgebase when we put this review together.
There is an announcements page with RSS feed, and a download page, but there was no content in any of these resources when we checked. There’s also a server status page, but it’s hidden behind a login page.
It’s not clear where its support team is located.
All PeoplesHost customers with Windows and Linux plans benefit from R1Soft backups each day. This includes WordPress hosting customers.
PeoplesHost offers a 99.9% uptime guarantee on all of its shared hosting plans.
There’s no advertised uptime guarantee on VPS hosting or dedicated hosting plans, so it would be worth contacting PeoplesHost to clarify this before signing up for one of these services.
Its terms and conditions don’t say what kind of compensation is offered if the company breaks its uptime promise.
Billing and Payment
Payment is taken via credit card, bank account, or PayPal. PeoplesHost customers can also pay by check or money order, if posted to the address on the site.
Packages are billed on an adjustable schedule ranging from monthly to yearly, and there are discounts for a long-term commitment. If you choose to cancel your account after the first 60 days from initial signup, you won’t receive a refund for the unused term.
All plans are provided with a 60-day money-back guarantee, “No questions asked.” In order to use this guarantee, you’ll need to log in to your billing account and request a cancellation. Remember to clearly state that you’d like a refund under the guarantee. Refunds are processed using the original payment method.
PeoplesHost lacks clarity in some areas, particularly support, and needs more information in its knowledgebase. But it’s a new host, so we expect it to add more service details to its website as it matures. If you need a convenient WordPress host, or a fully-managed VPS or dedicated server, it’s worth comparing alongside some of the bigger players in the hosting market.
Most Popular PeoplesHost Hosting Plans
|Linux Basic||Windows Basic||Linux Choice|
|Price||$8 / mo||$10 / mo||$11 / mo|
|Visit PeoplesHost||Visit PeoplesHost||Visit PeoplesHost|
|20GB||30GB||$13 / mo Visit Host|
|50GB||60GB||$21 / mo Visit Host|
|50GB||60GB||$23 / mo Visit Host|