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By Nermin Hajdarbegovic
Plus.line is a German hosting company, incorporated in Frankfurt am Main, Hessen. The host offers managed webhosting, as well as ISP and corporate network services.
Plus.line started off as a privately-owned business. It has now evolved into a corporation, but it is still chaired by its founder, Richard Gresek. The company was founded in 1995 and since 2001 it is a joint stock corporation operating several secure data centers, with a high-performance network infrastructure and its own backbone. The companys head office is in Frankfurt am Main, Hessen.
Plus.line offers managed webhosting, but its main focus is on ISP services and corporate networks. Hosting is just an ancillary service for Plus.line, and its core business.
The permanent availability of experienced Unix and network technicians ensures the availability of hosted applications. A service or project manager is at the customers disposal as a direct contact partner who knows everything about the customers requirements and helps oversee the development and maintenance of each of the projects, according to the contract and Service Level Agreement (SLA). All internal processes comply to ISO 9001, ISO 27001 and ITIL standards.
One of Plus.line specialties is its own IP/MPLS network infrastructure in Germany, making the ISP independent and enabling control of their own infrastructure at all times. This way Plus.line can provide excellent bandwidth and redundancy, but only in one region of Europe. Internet connections are realized by connections to about 400 peering partners and ISPs, and additionally to several Tier 1 upstreams, so international traffic is not a problem, either.
Plus.line offers internet access services using leased lines, DSL, IP-Upstream or IP-Port at bandwidths reaching up to 10 GBit/s. Corporate networks are realized using MPLS Layer3 VPN, MPLS Layer2 VPN, IPSec-VPN, Mobile-VPN and dedicated circuits.
In addition to its own IP/MPLS network infrastructure in Germany, Plus.line operates several datacenters. The company claims its datacenters conform to the high Tier 3+ standard, thanks to advanced cooling, UPS and diesel generators, and n+1 redundancies all around. All data centres are integrated into the company's backbone infrastructure and thus correspondingly safeguarded with each other.
Optimal performance is achieved via cluster solutions with load balancing. Also, Plus.line data centres use simultaneously large backbone nodes with mutual redundancy and repeatedly connected with 10 GBit/s. They have numerous national and international connections, among others DE-CIX, AMSIX, DTAG and multiple Tier 1 upstreams.
Plus.line provides on-call support for clients 24 hours a day, 7 days a week, 365 days a year with professionally trained technicians. Starting from the service desk/NOC (Network Operations Centre), you are directly linked to second level support and your enquiry will be taken up by qualified German and English speaking technical staff. After this, the NOC team works with 3rd level specialists to resolve the issue.
The company provides 24/7 monitoring in their datacenters, and, in an emergency, guaranteed 24/7 hardware replacement with technicians on duty around the clock, seven days a week.
Plus.line is mostly oriented at German business customers, offering a complete range of solutions, from basic ISP services, business VPN networks to Windows and Linux web hosting. This company relies on its own redundant network and backbone infrastructure to deliver reliable service.
As we said, hosting is simply not its core business. Information on hosting packages, billing cycles and other relatively basic services is simply not listed on the official website
Bottom line - Plus.line is a niche company specializing in infrastructure solutions rather than hosting. This means it is ideally suited to German customers rather than international ones.
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