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Register.com In 2018: What Do Register.com Client Reviews Say?

70 Reviews
Last Updated Jul 11, 2018Add your review

Register.com Features

  • PHP
  • MySQL
  • Uptime Guarantee
  • cPanel
  • Python
  • Dedicated IP
register.com
Phone:1-877-454-5211
Address:Register 12808 Gran Bay Parkway Jacksonville, Florida 32258 USA

Register.com Web Hosting Review

Register.com Web Hosting Review

Yes, you can register domain names through Register.com, but they also offer other services like web hosting.

As a result, they can be a convenient one-stop shop for website owners who like to make things simple.

About Register.com

Register.com is an internet services company that specializes in domain name registrations. The company can boast over 2.5 million domain name registrations over more than a decade.

Register.com was acquired by Web.com in 2010. Web.com is a very large web services organization which owns other brands such as Network Solutions and Solid Cactus.

Collectively, Web.com brands provide services to over 1 million customers around the world.

Register.com in the News

Register.com have made appearances in the technical media sites, although nothing I found related to serious outages.

I did find an article regarding the company being sued by a Chinese search engine for a problem that leads to hacking, but this appears to have been limited to a single customer.

Hosting Plans

Register.com Hosting Plans

Register.com only offers shared hosting plans for its customers, meaning you share server resources and a single IP address with other customers.

The plans can be based on Unix or Windows operating systems and there are three plans to choose from:

  • Essential Hosting Plan
  • Professional Hosting Plan
  • Premium Hosting Plan

Which Plan is Worth It?

Depending on your needs, you'll certain to find a plan which works. Take a minute to compare the three plans on offer, side-by-side.

Essential Hosting Plan Professional Hosting Plan Premium Hosting Plan
Disk Space 300 GB 500 GB Unlimited
Email Boxes 10 25 25
FTP Accounts 25 50 Unlimited
MySQL Databases 25 50 Unlimited

Essential Hosting Plan

The Essential hosting plan is the lowest priced option available with Register.com. This provides unlimited bandwidth and 300 GB disk space. This plan also gives customers up to 10 email boxes, 25 FTP accounts and the ability to host up to 25 MySQL databases.

Professional Hosting Plan

The next plan up is the Professional hosting plan which increases the available disk space to 500 GB, email boxes to 25, FTP accounts to 50 and MySQL databases to 50.

While numbers aren't much greater than the Essential Plan, some medium-sized businesses may benefit from the slight upscale.

Premium Hosting Plan

The top of the range plan is the Premium hosting plan. This provides unlimited disk space, FTP accounts, and MySQL databases and the customer has the option to set up 25 email accounts.

Other Services

Register.com also advertises a range of other services such as website building, a range of site security options and marketing/SEO services. Customers can purchase these in addition to a hosting plan.

Website development features such as Ruby on Rails, PHP 5, JSP, ASP, and Python are available and the hosting plans come with AWStats tool to monitor traffic to your site.

Uptime/Downtime

Register.com Uptime/Downtime

Hosting with Register.com is advertised with a 99.99% uptime guarantee, although this drops very slightly to 99.9% for Windows hosting).

Customers are given free hosting time if availability drops below the relevant point.

What Are Downtime Credits?

Credits are awarded based on a sliding scale. The first hour of downtime only provides 1 hour of credit, whilst every hour after the first will compensate the customer for 12 hours, and so on.

The uptime calculation excludes:

  • Scheduled maintenance
  • Problems caused by customer scripting errors
  • Problems with third-party applications

Some other factors which may cause downtime are excluded from the calculation as well, so this is a fairly complex arrangement. Anyhow, the compensation appears to be quite generous.

Why Is Uptime So Important?

Many companies look at this factor from a single-dimensional point-of-view, but there are multiple factors why a solid uptime guarantee is key.

Here are 6 reasons to prioritize this measure, and issues which can arise if downtime becomes frequent:

  1. Loss of money and revenue
  2. Loss of visitors' trust
  3. Patchy brand image
  4. Increased room for error
  5. Increased reliance on developers
  6. Damaged reputation

Each and every one of the above is paramount to a successful online presence - prioritize uptime.

Customer Support

Customer support options of Register.com

Customer support options of Register.com

Register.com provides its customers with a range of FAQs, user guides, product tours, tips and tutorials for self-help purposes.

In terms of technical contacts, there are both US and Canadian toll-free support numbers, plus an international number for customers to call for technical support.

Lightning Fast Response Times

It’s worth noting that there is also a call-back form to request a call at a time suited to you, which is a nice addition I haven’t seen elsewhere.

Register.com claims that its phone line statistics show that 70% of all calls are answered in under 50 seconds. Customers can also email the support teams as you’d expect.

Social Media Presence

Register.com staff maintain active Twitter and Facebook accounts. More importantly, the company takes the time to interact with its customers through these channels when they need a hand.

In the social age we live in, social media support can result in masses of people being answered or supported simultaneously.

Features

Register.com Features

Time to see what features are on offer. In this section, we'll cover the following Register.com has to offer:

  • Control Panel
  • E-mail Accounts
  • Extras and Freebies
  • SSL Certificates
  • Money-Back Guarantee and Cancellation

Control Panel

At first glance, Register.com doesn’t seem to mention its control panel at all. Digging a little deeper, it appears that there is a custom control panel of some sort. The design is a little dated.

It doesn’t have the same familiarity and power of a control panel like cPanel that most other web hosts offer. But if the specific control panel doesn’t matter to you, this one will do the basics just fine.

Email Accounts

Register.com is fairly generous with their email limitations.

Many shared hosts charge extra if you’d like to create email accounts for your website or restrict the number of email addresses you can make to a small number.

Even on the smallest Register.com hosting package, you can create up to 10 custom email addresses, with ample storage.

Extras and Freebies

Other than a free domain name, which is valid for any top-level domain name, there are few bonuses to tempt customers to sign up.

I didn’t see any free advertising credits on offer, which is a little unusual.

SSL Certificates

Premium SSL options on Register.com

Premium SSL options on Register.com

When you take a look at Register.com’s hosting services, you’ll notice that they are tied closely to their SSL certificates.

If you’re running any sort of online business, an SSL certificate is a basic and expected security feature.

Cost of SSL Certificates

Register.com provides their own SSL certificates, and they are not free. However, they are not as expensive as the ones that some other web hosts sell.

You can buy a certificate on a 1 year or 2-year term and will have to renew it when it expires.

It’s nice that the option to get an SSL certificate and easily add it to your website is there, but you need to factor in the extra on-going cost.

Register.com Money Back Guarantee and Cancellation Policy

There is a money-back guarantee for Register.com’s internet services, but according to their terms and conditions, web hosting is exempt from this policy.

There doesn’t appear to be a guarantee covering hosting at all.

Liking This Host?

I have a handful of hosting providers which may be of interest, should you feel Register.com appeals to your needs.

Yahoo Small Business Hosting

Yahoo Small Business Hosting is also geared towards small business owners, offering services like domain name registration, marketing, email, and more.

The plans are a similar price, and you get the benefit of servers being managed by an established tech company.

BlueHost

BlueHost has the cheapest shared hosting prices among beginner hosts. It’s a simple host to get started with, and uses an intuitive cPanel control panel that all site owners should learn to use at some point.

SiteGround

If you’re looking for your site to be faster and more reliable, SiteGround is a solid choice, while still being inexpensive.

Additionally, you can upgrade to cloud hosting or even dedicated hosting as you get more traffic.

Frequently Asked Questions

So, let's cover some common questions asked about Register.com.

Which payment methods are accepted?

Register.com accepts all major credit cards for their services, but nothing else.

Which operating systems are available on hosting plans?

Register.com is one of the few web hosts who offer both Linux (Unix-based) and Windows hosting.

For most businesses, Unix is the best choice for both convenience and performance. However, if you plan to host a site written in ASP or .NET, Register.com offers some of the cheapest Windows hosting there is.

Pros and Cons

Pros and Cons

Let’s break down Register.com’s hosting services into its strengths and weaknesses so you can determine if it’s a good fit for your hosting needs.

Pros

  • Simple plans to choose from - There are only 3 web hosting plans to choose from. This is easier to pick from than hosts that have several complex hosting plans.
  • A variety of services - Domain registration is tied right into your web hosting services, and other Web.com services are also easily integrated (Marketing, email, etc.).

Cons

  • Only shared hosting - Shared hosting is great for hobbyists and very small businesses, but isn’t reliable or powerful enough for sites with significant traffic. There’s no option to upgrade to a VPS or dedicated server, or even purchase a dedicated IP address.
  • No money-back guarantee - Setting up hosting takes time, so it’s annoying when you try out a host, and it doesn’t meet your expectations. Many other hosts offer money-back guarantees so it doesn’t cost you quite as much. Register.com does not.

Summary

Register.com Summary

As far as ‘pure’ hosting goes, Register.com does not stand up particularly well against its competitors.

It has a limited range of plans with few extras and guarantees to reassure customers. The lack of a money-back guarantee could mean that you’re tied to it if you don’t like it.

On the flip side, technical support appears to be fairly good and customers aren’t ignored or brushed aside when it comes to social media interaction.

Additional Services Hold The Fort

Hosting package options.

Hosting package options.

The real strength of Register.com lies in the other services it provides, such as website building, SEO, and marketing. If you are looking for a simple hosting plan, you will probably be better off elsewhere.

However, if you are looking for help building and managing your site, Register.com have a good range of services on offer, and it looks like you can bolt these on to a hosting plan fairly easily.


Additional material by Dale Cudmore.

Last updated: 2018-07-26

70 Reviews of Register.com By Our Users

2.5 stars
Support
3 stars
Features
2 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

Although I know that the service agreement stipulates these facts, beware that the fine print between you and register.com is heavily slanted in their favor, and they are unyielding in their enforcement of it. Though I've received a transfer code from register.com, when the attempt to utilize said code was properly executed, it was refused thrice by register.com due to their 60 day "lock" on your paid for domain name. I've communicated with them about this and they are unyielding.

Now I have to wait for 54 more days to transfer the domain name to another registrar. Register.com has no benefit in holding it, as stated in my email to them, and they've been paid. I don't want my money back, though I'd go that route now due to this issue, but they....have no money back guarantee either.

Additionally, if you don't notify them by 5pm on the day following your request for the registration of your domain name, your s.o.l. on the transfer until the 60 days are up. In these days when the customer can be aggressive and "always right", I believe I've been polite and will continue to be.

I don't find register.com to be a good representation of a company that is interested in it's customers. I will not continue to do business with them, and would almost go out of my way to inform others of my experience.

 
Screenshot of https://www.danteck.nl
1.5 stars
Support
2 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Horrible register company. Domain registrations work very well. But once you want to transfer your domain away the fun begins.

On the opt-out first some ads, and once you changed your Whois information you have to do it all over because the first time wasn't saved (and I waited 60 days)!..... Have waited over 120 days to transfer my domain away and still having problems because the domain lock is still active.

 
Screenshot of http://www.spectrum07.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Horrible hostiing company. Would like to advise everyone to stay away from them. We filled several complains without any reaction.

You should be careful, when registering your domain with this hosting company. Due to the fact that our website was down several times, back-ups were not available, we decided to move our website to another hosting company. We followed their instructions in regards to the verification codes and needed authorization.

During this process, we realized that Register.com (due to the bundled websites they are hosting), claims to be the owner of our domain. We asked them to immediately release our domains to move to another hosting company. Nothing happened so far (28 days) and we are taking now legal actions through our representatives in the US. agains Register.com

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

Do not use Register.com- I had auto renew on 2 domain names. However, my bank updated my credit card. Register used this as an opportunity to keep the names off the market, but expire them and then charge me $30 each to reinstate them.

They would not reconsider and were not nice about it. This is not customer service but just the opposite- taking advantage of your customers. I renewed them for 1 year and will move from Register.com

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I joined Register.com to take advantage of a $0.99 .com deal. The next year, they raised the price to an outrageous $38.00 for a one year renewal. I decided to let the domain expire.

They sent me at least 10 emails saying that I had to renew then, when I didn't renew, they tried to renew it anyway, at the $38.00 price! I never signed up for automatic renewal. Fortunately, my credit card on file with them had expired, so they were unable to renew.

Of course, they then sent me another 10 emails telling me that I needed to update my credit card. And, get this, it's not possible to turn off the automatic domain renewal from the website. You have to call them.

 
Screenshot of www.ede-business.com
1.5 stars
Support
1 stars
Features
1 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

I have been trying to transfer my domain from register.com to another registrar for about two weeks now, they simply would not give me the auth code!!! Their argue: "We have implemented specific security measures to help prevent unauthorized transfer of domains to another registrar" I call that hijacking. Worst service ever!!! don't register your domain with them!!!

 
Screenshot of www.dynapost.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

They don't notice their customer when your domain is expired. What they do just shut it down and charge you for reinstall fee $25.00. Their price is up and up...

 
Screenshot of mcdanielmarketing.com
2 stars
Support
2 stars
Features
1 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

Register.com is the worse domain registrar! They charge $37 a year, and then charge me $25 because I was 1 day late renewing the website. When I called customer support they told me basically too bad.

You've been with us for 7 years you should know the costs. I think a better approach is you have been a loyal customer for seven years.... I'm still trying to get the domain transferred.

They do not make it easy! I definitely do NOT recommend using them!

 
4.5 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I originally went with Register.com to take advantage of their affordable domain name packages. For the purposes of this review, I chose the Professional Hosting package because it had 500GB bandwidth and other features that were necessary for my website. Their packages start at $9.96 so are in the middle of the road when it comes to prices on hosting but their quality is top notch, and their support is my favorite part.

I had questions when it came to getting my site started and they helped me instantly, making a perfect first impression. I highly recommend Register.com and they are one of the best hosting and domain registration companies out there!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Register.com is my absolute favorite hosting service anywhere on the internet. I have purchased domain names through them as well and have been 100% satisfied with every and all areas and aspects of this company. I have purchased many domain names and hosting packages with many different companies and have had many issues with domain transferring, web hosting and editing.

With Register.com I have never once experienced a bad product, service or support. I have transferred domain names that I've bought from them to other servers without any problems or questions and without any waiting periods or restrictions. In my opinion Register.com is the best service to date and I continue to recommend them to everyone I know needing their services.

 
2.5 stars
Support
1 stars
Features
2 stars
Uptime
5 stars
Value
2 stars

Was this review helpful? Yes | No

Absolutely awful (non-existent) customer support. Live chat support always unavailable, expected to pay full international telephone charges (I live in Ireland) and wait for a minimum of 12 minutes to speak to customer service. A help section that was last updated in 2009 which has tutorials and how-to's that are completely unrelated to the site which I presume must have been updated since the "help" section was created. Very frustrating

 
Screenshot of http://kaplanforensics.com
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have dealt with a number of web hosting companies. Register.com has been the best for me. Excellent customer service.

Great follow up. Their service department expedited the process and hand held me through the steps that I needed to do. I am beyond pleased.

 
4.5 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Register.com was very helpful to me when I had an issue with my dns. They helped me learn a lot about what was going on behind the scenes and helped my get my website viewable to everyone in the world as soon as possible. They also have very competitive pricing and great up time.

Only once did I ever have an issue with their up time and it was because of an update they were running that made everything run faster. I really suggest register.com to anyone on a budget looking for cheap yet reliable hosting.

 
Screenshot of backstoryfilms.com
1.5 stars
Support
1 stars
Features
2 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

After the third days-long e-mail outage over the last four months, I have said goodbye forever to Register.com's email hosting "service."

Even more frustrating, with every outage it has taken multiple phone calls to Register.com support, each time explaining what I had explained to a different agent, sometimes only moments earlier. It's virtually impossible to get the same agent twice and you will wait a Long time to receive a return phone call - if you ever do. They have been very nice folks and earnest (I think) in their desire to help, but call after call after call resulted in no change in uptime, no improved service and and zero explanation of what the problem has been.

And over what must be at least 15 calls across these three outages, I was never once offered any kind of refund or rebate or credit. These outages have gone beyond inconvenient. They have cost me work, and have made me appear unprofessional in that I can't keep a damned e-mail account up and running!

So, never again with Register.com for me. If you are a current customer, I hope your experience has been better than mine was; if you are not yet a customer, please strongly consider other, more consistent, less expensive services.

 
Screenshot of http://yashbuddhdev.blogspot.in
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

If you are looking to build a business website or even a personal website to showcase your hobbies or interests, register.com is the best website i have ever seen in my life..!! one of the best showing result of your website in google, yahoo, bing search engine. One of the easiest and user friendly drag & drop website builder in the market. Broad range of templates allows you to build a professional looking website, this make me more use of register.com
Register.com is ideal for small businesses, photographers, designers, personal websites, online stores.

 
Screenshot of http://freewebsitehostingtemplates.com/
4.5 stars
Support
4 stars
Features
5 stars
Uptime
5 stars
Value
3 stars

Was this review helpful? Yes | No

This company has some great features, and their uptime is great, but their support could use some help. It takes them to long to respond to tickets. They have all the features that someone would need and their domains control panel has great setup, easy to navigate.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

*Read before you do business with Register.COM*
before i purchased their $0.99 domain and asked if there was masked forwarding. they said there were 2 options. first option was to have a small link to their website at the bottom of my landing page that was "compared to the chat bar in facebook" or i could pay $49 to have that removed.

i went with the free option; for those of you who are familiar with facebook know that the chat bar is very small
when i forwarded the domain to my landing page it was this gigantic strip that took up 15% of my page covering the area where my prospects enter their email address so i can generate a lead. when i called and let them know i was lied to and want the banner removed, the smart ass on the other end who thinks hes well trained in handling objections attempted to tell me that being lied to is an emotional state of mind and that he cant take responsibility for what others in the company say. The sad thing is that most business owners arent computer/internet/website/email savvy and would be willing to fork over the $49 thinking its actually going to something other than a 100% profit in return for not being held hostage by register.com
the punk i spoke with also mentioned that the person who has the power to eliminate the $49 fee would be afraid of losing his job for doing so! lol

 
2 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

My review is only on support and value. I never used their hosting so I can't speak to features or up-time so I gave 3 star on those. I purchased a domain a year ago on what I believed was a 1 year contract as the site was only needed for 6 months.

The cost was great at only $11.50. I didn't need hosting so this was just a domain purchase. A year later, they auto-renewed the domain and I got 2 invoices totaling $52 for a single domain!

That's a huge price for a year of domain purchase and I didn't think I authorized any renewals when I bought the domain for 1 year last year. So I tried to contact them to cancel the domain and reverse the charges. But they have no services available at all to handle this kind of a request on a Sunday.

So I called back on Monday. They told me billing is only available 8am to 5pm Eastern time and I live in the Pacific coast. This is a really inconvenient business practice and the prices are horrible.

 
Screenshot of kimberlymeserve.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I wish I had read the reviews before doing business with register.com. Customer/tech support is non existent. Wait time on the phone was 45 minutes and not helpful.

No online chat. My email has been unreliable for months. The wait time for the name server switch has been at least 30 hours.

During this 30 hours I have had NO email. The customer support has been useless. I can't wait to transfer all my products to another company that will actually help me.

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Register.com is a great domain and hosting site which offers alot of features for webmasters,

Pros of Register.com
- Cheap Domains in Sales
- 99% Uptime
- Low Cost
- Great Support. Cons of Register.com
- Alot of time for Setup
- Support team not always on and takes some time to get a response

I would recommend register.com as it is a very good webhosting company and it has been in hosting alot of time and is very realiable but has few a very few cons that i do not like but it still does rock! My hosting time with it was about 3 months, i bought a monthly package and it took about 1 day to setup all which kinda made me sad cause most web hosters do it much faster, but as after one day, they offered alot of stuff in their Panels, such as 99%, full regional access for your website and a very cheap domain, i bought my domain for 0.99$.

very very cheap. I would recommend register.com for you too!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

My email gives me chronic problems; either the system goes down or I get timed out, for no reason. The system has been particularly bad for the last three days; January, 13, 14, 15, 2014. I have called register.com no less than 6 times and, in total, have been on hold waiting for technical support for approximately 1 and 1/2 hours.

Half of the people you speak to have no clue that certain customers have had problems for days. They do not know when the system will be back up for these customers. Three days and still no resolution??????????????????

Despite repeated requests they will not put a notice to this effect on their website. While "on hold" you listen over and over again about all of the additional services they want to sell you. And, at the bottom of their homepage they rave about their record of service.

Just outrageous. As soon as it is safe for me to move my domain name, email, etc. to another company I will.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I used this company for years. I have a home based business. A customer told me today that when they went to my website, that it had been taken down.

When I called Register.com, they no longer host free sites like mine was. They destroyed my website
and I paid someone to make it. I can't afford to have another website made.

Plus my ads
come out in magazines that are on the shelf for an entire year so I can't change my
website address in the 4 magazines l have it in. IF they had let me know what they were
getting ready to do, I would have paid them about anything to keep my website going. My business will take a huge hit from not having my website up.

They person I talked to at
Register.com seemed very unconcerned about me or my problem. I am very angry at this company. The only reason I gave them one star is there was nothing lower.

Do not use these people. They don't care about anyone but themselves. They shouldn't even be in
business period. Can't express just how angry I am!

 
Screenshot of http://musicbee.blogspot.in/
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Register.com.....works good... and I tried to for many domains for my blog....but none of them didn't gave me any good impression....but when I tried ...I was speechless....amazing service... well and good

 
Screenshot of bbinstruments.com
1.5 stars
Support
2 stars
Features
1 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

Their customer support is nice and friendly, but that doesn't help that the email/pro mail is extremely slow and now currently down Along with their phone so I cannot even call them! When I do call I never get a person on the first try. They call me back within an hour or two.

I am losing business because I cannot receive/send emails. Isn't this the one job they are supposed to do well?! I am beyond frustrated.

And when the email does function, it is SO slow. Yesterday I received a few "new" emails from October. I would not recommend this service to anyone.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Horrible support from Register. I ordered from a special promotion but when I realized there were going to be more problems I tried to cancel auto-renewal. The option was greyed out in their back office so I couldn't do it.

Wait time over the phone 30 minutes. I submitted a ticket asking they remove my card auto-renew. They responded 2 weeks later saying they would like to set a time for call.

So my only option at this point is to wait for 15-20 minutes or hope for a call back just to get my card removed from their auto renew system. I'll Never have anything to do with register again - they're the worst. Godaddy or NameCheap.com is the only way to go. This company is aweful!!!

 
2 stars
Support
5 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have been a register.com customer for 16+ years. I was very happy with the e-mail service until promail. With the change to promail everything went downhill fast.

Its unreliable, many features are broken. I have to call almost ever week to discuss a problem. Today, I was not able to reply to messages and plan to call this afternoon to repiort the issue.

e-mail seems to work fine from my phone. But from my macs and PCs using Firefox, Chrome, and Safari I have lots of issues and concerns about quality and performance. I will say your support staff is great. I just feel sorry for all the calls they must be getting.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I bought a domain with Register.com for $2.99. Seemed like a sweet deal, then a year later I get about a dozen emails telling me my domain is about to expire! Oh no!

I didn't want the domain anymore, so I forgot all about it, deleted the emails. They kept sending them asking me to pay, I thought "wow, persistent". Then: When the domain expired they auto-renewed it for $38.00 (For those who aren't super awesome at math thats about a 1300% price increase.)

Problem is: I never agreed to be charged automatically.

I was left with $1 on my card (and some change). I'm now stuck with no money, eating my friends food and catching rides for the rest of the week. It may not have been much, but it was all I had and they took it without permission.

What they have done is unethical and legally questionable. I would never recommend this company. Note: Don't use their callback system, it does not work properly, you wont get a call.

They have horrible phone support. The agents have all acted like it's all my fault. If I wanted the domain, I would have answered one of their many emails. I didn't, because I don't want it, they didn't get the picture.

 
Screenshot of www.eaglestrucking.com
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

The service its really bad especially with them E-mail service , we lost lots of money just because the E-mail that they provide not working from time to time and take them for ever to fix it. Try to call them for help, they put you on hold forever and you can not get the right help. We stuck with them for couple years and we feel sorry for that. Thank you

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I've been a register.com user for 3 years. My site has 40 pages and I've inserted some Html code. Recently I started finding that the pages went "blank" - I called in alarm and was told it was due to the code "going bad" - I went round and round, but basically they said I had to rebuild my pages and even though they were on another older site, they could not transfer...

the code had been on for months, so I doubt it just "went bad" - I am extremely frustrated. I also learned that they have new template system which is much easier to use, and more updated... I would love to use the new system.

And would even be willing to pay for them to transfer... but they said it could not be done, once again I have to redo the whole site. Something is definitely wrong here...

how could they develop a new and better product and not give their clients a way to transition up - while I had received excellent customer service up to this point, I really have lost faith in their ability to help me... not sure what I;ll do next.

 
Screenshot of https://domaindale.com
2.5 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

I am a register.com reseller but my website has not gone live yet. It took over a year to implement their API in my website because their API manual does not explain lots of technical matters. Their support people know ZIP, None about technical.

I had to send emails with lots of information attached to hopefully get some irrelevant answers. After a while I lost my hope and decided to play around with their codes to understand what exactly their purposes are. I had to test every single API command by myself (with the help of freelancers) and spending over $13000.

The reason of this delay was their terrible support system. They try to bounce you away and force you to directly communicate with people who are behind the close doors. After over 1.5 year my own API manual is now Very detailed and descriptive than their's.

If it was not because of my determination, I would never be able to to make the API system and my website up and running. I strongly believe their ultimate goal is most of the resellers give up and ultimately leave their customer's domain (and/or other services) for them, meaning people like us put our butts on the line and do the hard work and ultimately by giving up we provide them with thousand of domains. Please think about it.

I believe I am one the few resellers (between hundreds or thousands) who didn't give up and is holding with over thousand domains to make it work and they do not really like it. I have more reasons for saying that but this page is not large enough to describe them all.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Anybody considering registering a domain with these folks should seriously reconsider! They offer an attractive initial fee, in our case it was .99 for the first year... here's the catch, when you go to renew you will find their price is 3 times the norm.

The company I use for hosting and domain registration charges a somewhat high 14.95 domain name registration and renewal... compare this to register.com's renewal price of almost 38.00.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Register.com is costing us a significant amount of donors. We have a 501c3 that takes care of American veterans who have attempted suicide or are in danger of suicide. Register.com, without our knowledge (or theirs), created some technical glitch.

We haven't been getting notified for months if our donors are donating in honor of or in memory of someone. It's cost us significant donations and donors. Tens of thousands of dollars.

We discovered it a week ago when an angry donor called. Register.com has had it for a week and the only response we get it "haven't heard from our tech team". In the meantime, our waiting list of over 200 wounded veterans is going to have to wait longer while we replace donors. Stay away from register.COM!

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
2 stars
Value
1 stars

Was this review helpful? Yes | No

I have been a Register.com user since 2006. Unfortunately, my experience with the web hosting service has been deteriorating to the point I now feel embarrassed even to think they are my webhosting service. Every now and then, without notice, there's a problem with accessing webmail.

E-mails have disappeared. E-mails have not been sent. The server goes down intermittently, and I could go on and on and on... "Award winning customer service" is a joke and a misleading statement.

The FTC should really look into this. They do post a lot of phone numbers to call, which are never answered. Sending them a question is an Ordeal, and it seems they go out of their way to disrespect customers with nonexistent services.

Truth is they've been sold over and over. They now have been acquired by Squirrel Mail. I'm getting out of the! Worst web hosting service Ever!!!!!

 
2 stars
Support
1 stars
Features
2 stars
Uptime
2 stars
Value
2 stars

Was this review helpful? Yes | No

I have been a customer for several years- I host a small site for my art. I am a designer but not a coder, so their feature that allowed to me to design and adjust my pages on the fly was useful, overall I have been pretty happy. But today when I tried to update a few of the pictures the feature didn't work.

I could get the script but not the 'design' feature. I called tech help who told me they didn't suyppport that feature any more, seemed completely untroubled that I was upset by its removal. No apology, care factor zero and then asked if his response had been of help to me. Screw them, and take your business elsewhere.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

i signed up for an account which i believed was an annual subscription. I started getting charged an additional fee every month of $8.47 which i did not sign up for. the said the would stop the charged but the have a zero refund policy. stay away from this company!!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Bait and switch! 2nd year renewals are outrageous. You can't even cancel the auto renewal online. You have to call customer no-service and wait and wait and wait..... Horrible experience.

 
4.5 stars
Support
4 stars
Features
5 stars
Uptime
4 stars
Value
5 stars

Was this review helpful? Yes | No

Register.com is what you need to get out of all the frustrations. It is totally worth it and it rocks. The uptime is awesome.

I have previously used well known services, but this one is exceptional because it was very easy and so fast. Overall the experience was very pleasant.

 
2.5 stars
Support
1 stars
Features
3 stars
Uptime
3 stars
Value
2 stars

Was this review helpful? Yes | No

I have my company domain name and website as well as email through Register and it worked pretty well up until about 3 months or so ago. Since the "upgraded" the service has tanked, no customer service response, caused us to close office completely for a day and now it is down again ....get it together!!!!!

 
Screenshot of paul@paulbuckmaster.com
2 stars
Support
4 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Purchased my domain and email account from Register.com over 5 years ago and enjoyed the service until the recent switch to ProMail. All downhill from there. I have a dozen calls into customer service over the last 6 months to get assistance navigating a broken system.

Today I am not receiving emails and customer service has told me to expect a two day period where my emails are being held up until ProMail can be overhauled. This is unacceptable. There is no way for me to forward incoming emails so I will be out of touch with my business clients for two days. I'm paying register.com and losing money...hmmm
Gmail works pretty well and is free.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I've been a register.com customer for a few years. I have some domain names registered with them but mostly use their email service. Since they upgraded the email service to ProMail several months ago, is has basically become almost unusable.

I've called technical support a few times over the past several months, and although the reps have been polite, all they can do is apologize for the lousy service and say they're aware of and are working on the problems. It's been months of really lousy email service with no improvements to known technical glitches. It's hard to believe that they can't run a basic email service.

 
Screenshot of www.bvcontracting.com
3 stars
Support
1 stars
Features
4 stars
Uptime
4 stars
Value
2 stars

Was this review helpful? Yes | No

I had been paying $76 for the gorilla marketing. I have had zero calls directed to me from the website. When I called to cancel this service I told the rep this.

He tried to talk me into staying by telling me the services works better with key words. I provided these when signing up for the service but there were none entered into my account. It's my opinion if I'm being charged a monthly fee for something that helps with marketing than Register should provide some customer service that makes sure their client is getting the most out of the service they are providing. I would not recommend this service to anyone.

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Horrible customer service! I want to transfer my domain and they would not send me my authorization code. I've waited 9 days and their replies are all system-generated messages that are not helpful at all.

According to the robotic messages, The only way I can get the code is if I call them by phone, I live outside the U.S. and their international number is unreachable. Also, How does talking to them over the phone verify anything?

They are just making lame excuses to not give the authorization code. I have access to my register.com account, Paypal account I've used to purchase the domain, host and the email address I've registered the account with and I still can't get my code. The domain is also not that "valuable" as it's only 7 months old.

I can't understand what they would gain from doing this to their customers. They are holding my domain hostage for no valid reason! I've just filed a complaint as their business practices are unethical. (reported to Icann and BBB) For those who want to turn auto-renew off, login to your paypal account > view all transactions > choose the transaction with register.com and cancel the subscription from there.

You can't disable it from register.com's UI, they are shady as ****! I advise everyone to avoid this company at all costs. You will be disappointed!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

They are a complete fail. My email has gone down multiple times; my account has lapsed without alerting me, they migrated to a new email platform during the middle of the day and my email was down for 24 hours, and when I call? They continue to preach that they're working on it.

Using them for my business was a terrible decision. If I save at least one unsuspecting person from the same fate, that's a success.

 
2 stars
Support
2 stars
Features
2 stars
Uptime
2 stars
Value
2 stars

Was this review helpful? Yes | No

I despise this company. I have called since 1996 when I first became a customer, pleading with Register.com to stop making your website so confusing and to send information in your email alerts so I know Which url you are inquiring about. And Still 10 years later you are doing the same thing.

I know that others also complain but you still do it obviously because in the end you are able to trap or confuse people into buying more services then they need. This is dirty and disreputable and the fist opportunity I have I plan to move ALL of my accounts. John Erik Karkula

 
Screenshot of www.worldyachtgroup.com
1.5 stars
Support
1 stars
Features
3 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

Out of 10 days of hosting the website was down 5 days. Customer service says "sorry" but I am losing money every minute while running pay-per-click promo on different networks!

 
2 stars
Support
1 stars
Features
3 stars
Uptime
2 stars
Value
2 stars

Was this review helpful? Yes | No

I do not believe that Register.com provides enough value to customers, relative to it's price. They recently had a Ddos attack in April 09, and my email service went down for a couple of days. I generally was OK with this disruption, but this past week caused me to change my mind.

This week (July 1 2009), they "upgraded" their email servers, but as a result, email service was interrmitant all week; I received countless duplicates, and worst of all, their on line support was incapable of solving my problems. I use Outlook 2003 and my smartphone as my 'clients', and each required me to check for late delivery message, and remove multiple duplicate copies (over and over again....). Tech support provided the rote answers (" we are upgrading to a new improved service"), but either would not or could not help me. Also, they were not inclined to give me a credit for problems with service.

 
4 stars
Support
3 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I wanted to brand my company with its new name and .com, Got it for 50 cents. Great deal and simple to switch the DNS over.

 
2 stars
Support
1 stars
Features
2 stars
Uptime
4 stars
Value
1 stars

Was this review helpful? Yes | No

I've been using their "First Step" site for years and all of a sudden - with absolutely NO warning - they discontinue the service and my site (which has/had a great deal of traffic) is Gone! Unbelievable! If you want to start charging for a service (weak as it was) which has been free for 10 years, fine, but Puh-leeze send an email or two or at least put a message on the login page to let people Know what you will be doing, for cripe's sakes!

Talk about pulling the rug from under my feet! I've had to recreate my website on another service they still have and am looking at moving everything to another website, like GoDaddy. Good Riddance, register.com!

 
1.5 stars
Support
1 stars
Features
1 stars
Uptime
3 stars
Value
1 stars

Was this review helpful? Yes | No

I liked the ease of registering a domain name and thought the free website builder was a fantastic perk. I love that I was able to easily add a form for customers to complete. I wish I would have known that the templates are missing common functions, like a blog.

This is a critical function for my industry. It took me 2 days to learn that I could link a page to go directly to a blog and the only way to add a blog to the website is to build one using Html. Unfortunately, I am not a coder and cannot do this.

The templates do not have a blog function. Free website templates have blog functions so I was stunned to learn that I did not have this option available to me for a service I am paying for. Talking to tech support is like acting out "Who's on First".

Me: How do I add the blog to my website? Tech: You put it in the folder. Me: Which folder?

Tech: Depends on what you name it. Me: Okay, where is the folder? Tech: Depends on where you put it.

Me: Sound of head hitting my desk repeatedly. I give up and call back the next day. The tech tells me that the best I can do is post a link to the blog on the page, which I had already done.

I tell him that I find this very disappointing compared to other templates, being that a blog is so common on websites. He tells me I have lots of options. I say, okay, great, I would love to hear them.

What are they? Then I get silence from the tech. I was planning on moving my domain anyway, as the site I am currently building will be too large to fit on Register's hosting services.

So this is not something I will invest in on Register. I was going to purchase 5000 email accounts from Register, but after this I will be looking elsewhere for that service. I will not be recommending Register for anything other than domain registration.

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Hi... I have seen many rocking websites among which register.com is at the top of the list. According to me, It's because I love register.com due to it's high-quality management.Thanks .

 

Most Popular Register.com Hosting Plans

Register Essential Register Premium Register Professional
Disk Space 300GB Unlimited 500GB
Bandwidth Unlimited Unlimited Unlimited
Price $5.95/mo $9.95/mo $7.95/mo
View Plan View Plan View Plan

All Register.com Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Register Essential Shared
  • PHP
  • Dedicated IP
  • Python
  • cPanel
  • Uptime Guarantee
  • MySQL
300GB Unlimited $5.95/month
Usual price:
Register Premium Shared
  • PHP
  • PostgreSQL
  • Dedicated IP
  • cPanel
  • Uptime Guarantee
  • MySQL
Unlimited Unlimited $9.95/month
Usual price:
Register Professional Shared
  • PHP
  • PostgreSQL
  • Dedicated IP
  • Python
  • cPanel
  • Uptime Guarantee
500GB Unlimited $7.95/month
Usual price:
Register Windows Shared
  • ASP
  • ASP.NET
  • PHP
  • Perl
  • Uptime Guarantee
  • MySQL
20GB 300GB $14.95/month
Usual price:
Starter Ecommerce Hosting Shared
  • Uptime Guarantee
  • Payment Gateway
  • Payment Gateway
  • PayPal
  • Phone Support
1GB Unlimited $9.95/month
Usual price:
Standard Ecommerce Hosting Shared
  • Uptime Guarantee
  • Payment Gateway
  • Payment Gateway
  • PayPal
  • Phone Support
2GB Unlimited $14.95/month
Usual price:
Premium Ecommerce Hosting Shared
  • Uptime Guarantee
  • Payment Gateway
  • Payment Gateway
  • PayPal
  • Phone Support
5GB Unlimited $19.95/month
Usual price:

Register.com Frequently Asked Questions

  • Does Register.com offer hosting?

    Yes. The company is probably best known for its domain registration services, but it also sells hosting packages. It offers both sitebulder plans, and regular shared hosting.

  • Does Register.com provide both Linux and Windows hosting?

    Register.com offers both Linux and Windows-based web hosting.

  • Do I get a free domain name?

    Yes. However, you must choose a .com, .net, .org, .info or .biz domain. Your domain will be free for the first year.

  • Does Register.com sell dedicated servers?

    No. You will only find shared hosting services and sitebuilder hosting at Register.com. 

  • Does it provide virtual private server (VPS) services?

    No. Register.com does not sell VPS hosting.

  • Does Register.com have a money-back guarantee?

    Hosting services are excluded from the Register.com money-back guarantee.

  • Does Register.com offer phone support?

    Yes, between the hours of 9am-midnight Monday to Friday, and 9am-10pm on weekends. It says that email requests will receive a response within 48 hours.

  • Where is Register.com's headquarters?

    The company is based in New York City, NY in the United States.

  • Will it help me to migrate my website from my old host?

    No. There is no migration service.

  • Does Register.com have software available to help build a website easily?

    If you need a website builder, you could consider the Do-It-Yourself plans, rather than shared hosting. These plans include a sitebuilder tool.

    Shared hosting comes with a sitebuilder and one-click installers for applications like WordPress.

  • How is the security on their hosting products?

    There's no information about security on the website.

  • What payment options does Register.com accept?

    It accepts credit card payments.

  • Does it specify an uptime guarantee?

    Yes. Linux hosting customers enjoy a 99.9% uptime guarantee. This figure is measured across all customer accounts, not any individual account. Other hosting types are not covered under this uptime guarantee.

  • Do they offer CDN services on their platform?

    No CDN is offered.

  • Does Register.com offer monthly contracts?

    No. You can only sign up for yearly plans, and you will pay for the whole year at an introductory price up front. If you cancel after the first 30 days, Register.com will not provide a pro-rated refund.

  • Can I create unlimited email addresses?

    All plans limit the number of emails you can create.

  • Do I get unlimited bandwidth and space?

    The company does not offer unlimited disk space. It does offer unlimited data transfer, with the usual fair use clauses.

  • Does it offer discounts for students non-profits or schools?

    The company does not provide special rates for students, non-profits, and schools.

Who Are The Most Popular Register.com Alternatives?

Overall 2.5 stars
Support
2 stars
Features
2.5 stars
Uptime
2.5 stars
Value
2 stars
Visit Register.com

Price Comparison

Register.com$5.95
SiteGround$3.95
BlueHost$2.75
InMotion Hosting$3.99
A2 Hosting$3.92
HostPapa$3.95

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