Last updated: February 12, 2019
Register.com In 2018: What Do Register.com Customer Reviews Say?
Register.com Web Hosting Review
Yes, you can register domain names through Register.com, but they also offer other services like web hosting.
As a result, they can be a convenient one-stop shop for website owners who like to make things simple.
Register.com is an internet services company that specializes in domain name registrations. The company can boast over 2.5 million domain name registrations over more than a decade.
Register.com was acquired by Web.com in 2010. Web.com is a very large web services organization which owns other brands such as Network Solutions and Solid Cactus.
Collectively, Web.com brands provide services to over 1 million customers around the world.
Register.com in the News
Register.com have made appearances in the technical media sites, although nothing I found related to serious outages.
I did find an article regarding the company being sued by a Chinese search engine for a problem that leads to hacking, but this appears to have been limited to a single customer.
Register.com Reviews by Our Community
Overall Rating from 70 Reviews by Register.com Customers
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Register.com Hosting Plans
Register.com only offers shared hosting plans for its customers, meaning you share server resources and a single IP address with other customers.
The plans can be based on Unix or Windows operating systems and there are three plans to choose from:
- Essential Hosting Plan
- Professional Hosting Plan
- Premium Hosting Plan
Which Plan is Worth It?
Depending on your needs, you’ll certain to find a plan which works. Take a minute to compare the three plans on offer, side-by-side.
|Essential Hosting Plan||Professional Hosting Plan||Premium Hosting Plan|
|Disk Space||300 GB||500 GB||Unlimited|
Essential Hosting Plan
The Essential hosting plan is the lowest priced option available with Register.com. This provides unlimited bandwidth and 300 GB disk space. This plan also gives customers up to 10 email boxes, 25 FTP accounts and the ability to host up to 25 MySQL databases.
Professional Hosting Plan
The next plan up is the Professional hosting plan which increases the available disk space to 500 GB, email boxes to 25, FTP accounts to 50 and MySQL databases to 50.
While numbers aren’t much greater than the Essential Plan, some medium-sized businesses may benefit from the slight upscale.
Premium Hosting Plan
Register.com also advertises a range of other services such as website building, a range of site security options and marketing/SEO services. Customers can purchase these in addition to a hosting plan.
Hosting with Register.com is advertised with a 99.99% uptime guarantee, although this drops very slightly to 99.9% for Windows hosting).
Customers are given free hosting time if availability drops below the relevant point.
What Are Downtime Credits?
Credits are awarded based on a sliding scale. The first hour of downtime only provides 1 hour of credit, whilst every hour after the first will compensate the customer for 12 hours, and so on.
The uptime calculation excludes:
- Scheduled maintenance
- Problems caused by customer scripting errors
- Problems with third-party applications
Some other factors which may cause downtime are excluded from the calculation as well, so this is a fairly complex arrangement. Anyhow, the compensation appears to be quite generous.
Why Is Uptime So Important?
Many companies look at this factor from a single-dimensional point-of-view, but there are multiple factors why a solid uptime guarantee is key.
Here are 6 reasons to prioritize this measure, and issues which can arise if downtime becomes frequent:
- Loss of money and revenue
- Loss of visitors’ trust
- Patchy brand image
- Increased room for error
- Increased reliance on developers
- Damaged reputation
Each and every one of the above is paramount to a successful online presence – prioritize uptime.
Customer support options of Register.com
Register.com provides its customers with a range of FAQs, user guides, product tours, tips and tutorials for self-help purposes.
In terms of technical contacts, there are both US and Canadian toll-free support numbers, plus an international number for customers to call for technical support.
Lightning Fast Response Times
It’s worth noting that there is also a call-back form to request a call at a time suited to you, which is a nice addition I haven’t seen elsewhere.
Register.com claims that its phone line statistics show that 70% of all calls are answered in under 50 seconds. Customers can also email the support teams as you’d expect.
Social Media Presence
Register.com staff maintain active Twitter and Facebook accounts. More importantly, the company takes the time to interact with its customers through these channels when they need a hand.
In the social age we live in, social media support can result in masses of people being answered or supported simultaneously.
Time to see what features are on offer. In this section, we’ll cover the following Register.com has to offer:
- Control Panel
- E-mail Accounts
- Extras and Freebies
- SSL Certificates
- Money-Back Guarantee and Cancellation
At first glance, Register.com doesn’t seem to mention its control panel at all. Digging a little deeper, it appears that there is a custom control panel of some sort. The design is a little dated.
It doesn’t have the same familiarity and power of a control panel like cPanel that most other web hosts offer. But if the specific control panel doesn’t matter to you, this one will do the basics just fine.
Register.com is fairly generous with their email limitations.
Many shared hosts charge extra if you’d like to create email accounts for your website or restrict the number of email addresses you can make to a small number.
Even on the smallest Register.com hosting package, you can create up to 10 custom email addresses, with ample storage.
Extras and Freebies
Other than a free domain name, which is valid for any top-level domain name, there are few bonuses to tempt customers to sign up.
I didn’t see any free advertising credits on offer, which is a little unusual.
Premium SSL options on Register.com
When you take a look at Register.com’s hosting services, you’ll notice that they are tied closely to their SSL certificates.
If you’re running any sort of online business, an SSL certificate is a basic and expected security feature.
Cost of SSL Certificates
Register.com provides their own SSL certificates, and they are not free. However, they are not as expensive as the ones that some other web hosts sell.
You can buy a certificate on a 1 year or 2-year term and will have to renew it when it expires.
It’s nice that the option to get an SSL certificate and easily add it to your website is there, but you need to factor in the extra on-going cost.
Register.com Money Back Guarantee and Cancellation Policy
There is a money-back guarantee for Register.com’s internet services, but according to their terms and conditions, web hosting is exempt from this policy.
There doesn’t appear to be a guarantee covering hosting at all.
Liking This Host?
I have a handful of hosting providers which may be of interest, should you feel Register.com appeals to your needs.
Yahoo Small Business Hosting
Yahoo Small Business Hosting is also geared towards small business owners, offering services like domain name registration, marketing, email, and more.
The plans are a similar price, and you get the benefit of servers being managed by an established tech company.
BlueHost has the cheapest shared hosting prices among beginner hosts. It’s a simple host to get started with, and uses an intuitive cPanel control panel that all site owners should learn to use at some point.
If you’re looking for your site to be faster and more reliable, SiteGround is a solid choice, while still being inexpensive.
Frequently Asked Questions
So, let’s cover some common questions asked about Register.com.
Which payment methods are accepted?
Register.com accepts all major credit cards for their services, but nothing else.
Which operating systems are available on hosting plans?
For most businesses, Unix is the best choice for both convenience and performance. However, if you plan to host a site written in ASP or .NET, Register.com offers some of the cheapest Windows hosting there is.
Pros and Cons
Let’s break down Register.com’s hosting services into its strengths and weaknesses so you can determine if it’s a good fit for your hosting needs.
- Simple plans to choose from – There are only 3 web hosting plans to choose from. This is easier to pick from than hosts that have several complex hosting plans.
- A variety of services – Domain registration is tied right into your web hosting services, and other Web.com services are also easily integrated (Marketing, email, etc.).
- Only shared hosting – Shared hosting is great for hobbyists and very small businesses, but isn’t reliable or powerful enough for sites with significant traffic. There’s no option to upgrade to a VPS or dedicated server, or even purchase a dedicated IP address.
- No money-back guarantee – Setting up hosting takes time, so it’s annoying when you try out a host, and it doesn’t meet your expectations. Many other hosts offer money-back guarantees so it doesn’t cost you quite as much. Register.com does not.
As far as ‘pure’ hosting goes, Register.com does not stand up particularly well against its competitors.
It has a limited range of plans with few extras and guarantees to reassure customers. The lack of a money-back guarantee could mean that you’re tied to it if you don’t like it.
On the flip side, technical support appears to be fairly good and customers aren’t ignored or brushed aside when it comes to social media interaction.
Additional Services Hold The Fort
Hosting package options.
The real strength of Register.com lies in the other services it provides, such as website building, SEO, and marketing. If you are looking for a simple hosting plan, you will probably be better off elsewhere.
However, if you are looking for help building and managing your site, Register.com have a good range of services on offer, and it looks like you can bolt these on to a hosting plan fairly easily.
Additional material by Dale Cudmore.
Most Popular Register.com Hosting Plans
|Register Essential||Register Professional||Register Premium|
|Price||$5.95 / mo||$7.95 / mo||$9.95 / mo|
|Visit Register.com||Visit Register.com||Visit Register.com|
|Starter Ecommerce Hosting
|1GB||Unlimited||$9.95 / mo Visit Host|
|20GB||300GB||$14.95 / mo Visit Host|
|Standard Ecommerce Hosting
|2GB||Unlimited||$14.95 / mo Visit Host|
|Premium Ecommerce Hosting
|5GB||Unlimited||$19.95 / mo Visit Host|
Register.com Frequently Asked Questions
- Does Register.com offer hosting?
Yes. The company is probably best known for its domain registration services, but it also sells hosting packages. It offers both sitebulder plans, and regular shared hosting.
- Does Register.com provide both Linux and Windows hosting?
Register.com offers both Linux and Windows-based web hosting.
- Do I get a free domain name?
Yes. However, you must choose a .com, .net, .org, .info or .biz domain. Your domain will be free for the first year.
- Does Register.com sell dedicated servers?
No. You will only find shared hosting services and sitebuilder hosting at Register.com.
- Does it provide virtual private server (VPS) services?
No. Register.com does not sell VPS hosting.
- Does Register.com have a money-back guarantee?
Hosting services are excluded from the Register.com money-back guarantee.
- Does Register.com offer phone support?
Yes, between the hours of 9am-midnight Monday to Friday, and 9am-10pm on weekends. It says that email requests will receive a response within 48 hours.
- Where is Register.com’s headquarters?
The company is based in New York City, NY in the United States.
- Will it help me to migrate my website from my old host?
No. There is no migration service.
- Does Register.com have software available to help build a website easily?
If you need a website builder, you could consider the Do-It-Yourself plans, rather than shared hosting. These plans include a sitebuilder tool.
Shared hosting comes with a sitebuilder and one-click installers for applications like WordPress.
- How is the security on their hosting products?
There’s no information about security on the website.
- What payment options does Register.com accept?
It accepts credit card payments.
- Does it specify an uptime guarantee?
Yes. Linux hosting customers enjoy a 99.9% uptime guarantee. This figure is measured across all customer accounts, not any individual account. Other hosting types are not covered under this uptime guarantee.
- Do they offer CDN services on their platform?
No CDN is offered.
- Does Register.com offer monthly contracts?
No. You can only sign up for yearly plans, and you will pay for the whole year at an introductory price up front. If you cancel after the first 30 days, Register.com will not provide a pro-rated refund.
- Can I create unlimited email addresses?
All plans limit the number of emails you can create.
- Do I get unlimited bandwidth and space?
The company does not offer unlimited disk space. It does offer unlimited data transfer, with the usual fair use clauses.
- Does it offer discounts for students non-profits or schools?
The company does not provide special rates for students, non-profits, and schools.