Servously Hosting Review: Managed WordPress
Servously is dedicated to the ideal that small businesses and independent bloggers should have access to the same level of web hosting services as their larger counterparts. After several years managing websites and blogs for a growing roster of clients, Servously founder Shauna Callaghan realized that many of them were struggling with costly and inefficient web hosting providers. A majority of her clients were suffering from long load times, repetitive down times, and generally poor customer service.
So, in 2013, Callaghan partnered with a Dallas based IT team to provide a web hosting service specifically designed to meet the needs of her clients. Today, Servously stands as one of the premier WordPress hosting platforms, offering service plans that will appeal to independent bloggers, small business owners, and fast tracking entrepreneurs.
Dedicated Resources and Superior Performance
While some web hosting services are content to let their customers share space on their servers, battling it out over resources during times of peak activity, Servously takes a different approach. All of their clients are allocated a dedicated portion of a server’s resources, as determined by their estimated usage requirements and monthly service package. In this way Servously is able to deliver faster load times for their customers, particularly when one or more sites are experiencing higher than normal traffic loads.
This also allows Servously to maintain an impressive 99.9% up-time for all of their customers, as sites remain isolated from one another on the company servers. So, for example, if one client’s site comes under attack or is infected with malware, the other sites on the server won’t suffer from sub-par performance or costly instances of downtime.
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State of the Art Datacenters
Security and reliability are the twin pillars of web hosting, and Servously is clearly dedicated to both. Their Dallas based datacenter is SSAE16 certified, and the firm has partnered with industry leaders Dallas Pro IT and CoreSpace to provide 24/7 maintenance for their customers. Daily remote back-ups help to ensure peak online performance at all times and enhanced Linux security protects clients from malware and potential cyber attacks, as well as providing a bulwark against vulnerabilities inherent in WordPress and other popular publishing platforms.
Servously’s climate controlled facilities have been built specifically to deliver superior service to their customers. The datacenter itself is monitored 24/7 by an on-site staff of experienced technicians, with further IT back-up provided by a remote monitoring team of specialists. Physical access to the facilities are highly restricted, requiring written authorization as well as verification via RFID card and/or biometric scan. A hospital-grade power grid protects against potential power outages, with back-up generators held in reserve for emergencies.
Support and Service
Shauna Callaghan’s experience as a web manager greatly informs Servously’s service and support structure, and the firm prides itself on taking a hands-on approach. From initial sign up through migration of websites and daily operations, Servously’s support team is available to all clients regardless of service plan. Clients can access expert support via phone, email, Facebook, and Twitter. Customers in the Dallas area can also visit Servously’s offices for in-person support.
As a WordPress hosting platform, Servously also offers WordPress specific support and service for all of their clients, including:
- WordPress plug-in and theme updates;
- Website design and development advice;
- Database optimization;
- WordPress troubleshooting support;
- Shopping cart installs;
- SSL certification installation and support.
Service Plans for Every Budget
Servously’s hands-on approach to web hosting is more fully evidenced in their wide range of service plans. Callaghan, with her years of experience managing blogs and websites, clearly understands that a one size fits all approach to web hosting simply doesn’t fit the bill for most customers. It’s not just about cost (although Servously’s web hosting packages are certainly reasonably priced), it is also about performance.
Each service plan, from basic to mega hosting, has been designed to meet the specific hosting needs of the client. Modestly priced entry level packages are available for first-time bloggers and small business start-ups, while more extensive (and somewhat pricier) plans are available to support multiple domains or high-traffic ecommerce ventures.
All Servously hosting packages include the following:
- Allocated bandwidth and CPU, disk, and memory limits configured specifically for the needs of the client;
- Enhanced Linux security to protect against malware attacks and to compensate for vulnerabilities in WordPress and other popular publishing platforms;
- cPanel access providing extensive management tools for the client, including email notification and real time usage statistics;
- On-call support from Servously’s IT staff.
Shauna Callaghan and her expert team are available to help new clients choose the right service plan for their specific needs. Again, this hands-on approach ensures that clients hit the internet running with all of the bandwidth and disk space they need to accommodate a steady flow of valuable traffic, and that they are equally prepared to handle the always coveted viral post. Servously’s hosting plans are billed and contracted by month, and customers can easily upgrade their performance packages as resource needs increase.
Dependable Web Hosting at Affordable Prices
Servously stands out amongst web hosting services for a number of reasons, not the least of which is their dedication to delivering dependable service at affordable prices. Servously’s mission statement is informed by Shauna Callaghan’s experience as a website manager, and that makes it unique among web hosting providers. Customers are not just faceless entities, their websites and blogs reduced to nothing more than shared space on a bank of servers.
At Servously they understand that every website they host is a valuable online entity, deserving of the same attention and service given to the largest of the online players. Performance, security, and reliability are their watch words. It is that personal touch, and hands on attention to detail, that sets Servously apart from the vast majority of their web hosting competitors.
Servously Frequently Asked Questions
- How do I know which plan is right for me?
Servously’s hosting packages are defined by page views, required disk space, and necessary bandwidth. Your current Google Analytics profile will give you a rough idea of your monthly usage requirements. This data will help you determine which service package is right for your needs. If you are unsure as to which hosting plan is right for you, Servously’s team of experts can walk you through your monthly usage patterns, and recommend a service package to match your current and future needs.
- Can I transfer everything from my current website?
Absolutely. Servously’s team will happily help you transfer your website’s content (posts, images, audio/video content, database entries, etc) from your old server to your new server. All you need to do is supply Servously with your domain name registrar, current hosting log-in information, and FTP credentials. There is a one time fee for this service to cover the costs of migrating your WordPress site from one server to another.
- Is there a difference between disk space and bandwidth?
Yes, and this is an important point to consider when choosing your hosting plan.
Disk space refers to the size allocation of your hosting plan. Essentially the space your website’s data fills on the server. This includes images, audio and video content, graphics, ads, and the underlying database content.
Bandwidth refers to the amount of data your website sends and receives over the internet in a set period of time (monthly in the case of Servously).
- What happens if I exceed my allocated disk space?
Servously’s hosting plans generally offer ample disk space. However, on the rare occasions that clients exceed their limits there are two options. They may upgrade to next level of service, or purchase an additional 5GB of disk space for a modest annual fee.
- What happens if I exceed my allocated bandwidth?
Every webmaster is hoping for that next viral post. Of course, when a post goes viral the hits to your website can cause you to exceed your monthly allocation of bandwidth. One of Servously’s strengths is their ability to respond to changes in a client’s online performance. If you find you are close to exceeding your monthly bandwidth, simply contact Servously support and they will bump up your monthly allocation. At the end of the month you will be billed accordingly, with a modest fee applied to each additional GB of bandwidth used. Alternatively, you can request an upgrade to your hosting plan which will be put into immediate effect.
- What type of servers are used to host my website?
All of Servously’s client’s websites are hosted on hybrid servers in a climate controlled facility. Your site will be hosted on a server that will be shared with a limited number of other accounts. All sites are pre-screened for acceptance to ensure that the server’s resources are never pushed beyond their capacity. This hosting method provides the performance benefits of a dedicated server at the price point of VPS hosting.
- How does Servously handle maintenance and downtime?
Like all web hosting services, Servously schedules maintenance and updates to their servers to ensure optimal performance for their clients. Unfortunately, this requires brief periods of downtime. As a general rule, Servously schedules these events at midnight, CST. All clients will be notified ahead of time via email, Facebook, and Twitter.
- What kind of customer support can I expect from Servously?
Servously is dedicated to providing exceptional support and service for their clients. Experienced support staff is available via phone or email. Clients can also access help through Servously’s actively monitored Facebook and Twitter profiles. Additional support and service is available for WordPress users, including:
* WordPress plug-ins and theme updates;
* Database optimization;
* Design and development assistance;
* Shopping cart installation;
* SSL certification installation;
* Front-end and back-end troubleshooting.
- What kind of billing cycles are available?
You can pay for your Servously hosting on a monthly or yearly schedule.
- What payment options does Servously offer?
Servously accepts PayPal and most major credit cards.